field service engineer

guest relations agent

customer experience consultant Jobs in Istanbul

customer experience consultant

customer service and supply chain representative Jobs in Istanbul

customer service and supply chain representative

customer service professional Jobs in Istanbul

customer service professional

guest service agent

Greece WofSG

Contract duration 7 monthsMAIN FUNCTION To operate the Front Office and Information facility.JOB PURPOSE The principal function of Guest Service personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way. You are one of our most important elements in winning our Guests' enthusiasm to return to our ships. The Guest Service Agent must be able to do different types of financial transactions : Cash deposit in guest&rsquo;s account, credit card transactions and he/she is responsible of a cash float. KEY ACCOUNTABILITIES<ul><li>Provides information and general assistance to guests;</li><li>Answers phone calls and requests from guests;</li><li>Performs all necessary administrative tasks;</li><li>Manages a variety of financial transactions and is responsible of cash floats.</li><li>Proven ability to operate this focal-point area with tact and diplomacy.</li></ul>QUALIFICATIONS (skills, competencies, experience)<ul><li>Fluent English, oral and written and at least additional European languages (Italian, Portuguese, German, Spanish and French);</li><li>Experience as a receptionist;</li><li>Cruise industry experience is an advantage;</li><li>Proficient use of Microsoft Office and Publisher;Proven ability in the use of computers in a Windows-based environment (word, excel).</li><li>Excellent communication and customer care skills;</li><li>Problem solving skills;</li><li>Teamwork</li></ul>Job Type: Full-timePay: From 2,300.00TRY per monthExperience:<ul><li>Guest Service Agent: 1 year (Required)</li></ul>Language:<ul><li>English and German (Required)</li></ul>

Guest Servise Agent on cruise ships

Rixos

<div>Company Description 
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&#287;la, and Istanbul regions.
We are seeking a valuable team member for the position of &ldquo;Guest Relations Agent&quot; to be considered at Rixos Tersane &#304;stanbul. 
Job Description 
<ul><li>
Guest Relations Agent to provide high-quality service to our hotel guests. Address complaints and go the extra mile to make sure our guests are satisfied,</li><li>
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities,</li><li>
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem,</li><li>
Follow up with guests to ensure their requests or problems have been met to their satisfaction,</li><li>
Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs,</li><li>
Communicate VIP arrivals to designated personnel for escort and delivery of amenities,</li><li>
Review arrival lists to welcome guests,</li><li>
Attend to special guests (e.g. VIPs) and answer their inquiries,</li><li>
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions),</li><li>
Provide information about amenities, area and venues and promote services,</li><li>
Anticipate guest needs and build guest loyalty,</li><li>
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages),</li><li>
Address customer complaints and escalate to Guest Relations Manager when needed,</li><li>
Record information in the logbook daily,</li><li>
Ensure compliance with health and quality standards.</li></ul> 

Qualifications 
<ul><li>
Diploma degree in related field,</li><li>
Experience in a similar position,</li><li>
Excellent reading, writing and oral proficiency in English Language,</li><li>
Ability to work within a team,</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Guest Relations Agent

Rixos Hotels

<div>
 
 Company Description
 
 
 
 Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
 
 
 In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Mu&gbreve;la, and Istanbul regions.
 
 
 We are seeking a valuable team member for the position of &ldquo;
 
 Guest Relations Agent"
 
 to be considered at Rixos Tersane &Idot;stanbul.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Guest Relations Agent to provide high-quality service to our hotel guests. Address complaints and go the extra mile to make sure our guests are satisfied,
 </li>
 <li>
 Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities,
 </li>
 <li>
 Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem,
 </li>
 <li>
 Follow up with guests to ensure their requests or problems have been met to their satisfaction,
 </li>
 <li>
 Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs,
 </li>
 <li>
 Communicate VIP arrivals to designated personnel for escort and delivery of amenities,
 </li>
 <li>
 Review arrival lists to welcome guests,
 </li>
 <li>
 Attend to special guests (e.g. VIPs) and answer their inquiries,
 </li>
 <li>
 Help prepare welcome folders with collateral (e.g. room service menus, area descriptions),
 </li>
 <li>
 Provide information about amenities, area and venues and promote services,
 </li>
 <li>
 Anticipate guest needs and build guest loyalty,
 </li>
 <li>
 Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages),
 </li>
 <li>
 Address customer complaints and escalate to Guest Relations Manager when needed,
 </li>
 <li>
 Record information in the logbook daily,
 </li>
 <li>
 Ensure compliance with health and quality standards.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Diploma degree in related field,
 </li>
 <li>
 Experience in a similar position,
 </li>
 <li>
 Excellent reading, writing and oral proficiency in English Language,
 </li>
 <li>
 Ability to work within a team,
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description 
Reservation Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What is in it for you: 
Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels. 
What you will be doing:<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Process all external and internal calls either by redirecting calls or assisting the caller</li><li>
Take ownership of the caller&rsquo;s request and ensure follow up according to the hotel&rsquo;s standards</li><li>
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering</li><li>
Maintain and monitor the &ldquo;Reservation&rdquo; software system</li><li>
Serve as a liaison for Guests requiring information relating to all aspects of the hotel</li><li>
Handle and distribute faxes, voice messages and written messages for internal and external Guests</li><li>
Follow department policies, procedures and service standards</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Good command of English</li><li>
Previous customer related experience an asset</li><li>
Must possess outstanding guest services skills and sophisticated verbal communication skills</li><li>
Computer literate in Microsoft Window applications required</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work well under pressure in a fast paced environment</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Reservation Agent

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!
Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.
By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor&rsquo;s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Hospitality is a work of heart,
 
Join us and become a Heartist&reg; 
Job Description 
Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:<ul><li>
Greet and welcome guests in a warm, professional manner</li><li>
Assist with check-in and check-out procedures</li><li>
Handle guest inquiries, complaints, and requests promptly and effectively</li><li>
Coordinate special requests and ensure VIP guests receive outstanding service</li><li>
Collaborate with front office and other departments to ensure seamless service</li><li>
Provide accurate information about hotel facilities and local attractions</li><li>
Contribute to maintaining high guest satisfaction scores</li></ul> 

Qualifications 
 Requirements:<ul><li>
Degree or background in Hospitality, Tourism, or a related field is preferred</li><li>
Proficiency in English (additional languages are a plus)</li><li>
Strong communication and interpersonal skills</li><li>
Problem-solving attitude with a guest-first approach</li><li>
Ability to multitask and stay organized in a fast-paced environment</li><li>
Flexible with working hours, including weekends and holidays</li><li>
Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus</li><li>
Local residency.</li></ul> 

Additional Information 
What We Offer:<ul><li>
A dynamic and supportive team environment</li><li>
Opportunities for growth and professional development</li><li>
A modern, guest-centric workplace culture</li><li>
Competitive compensation and benefits</li></ul>
To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn. 
If you're ready to help us deliver unforgettable guest experiences, we&rsquo;d love to hear from you!
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula</div>

SKALİON HOTEL

Fatih-Kumkap&#305; da bulunan 4 y&#305;ld&#305;zl&#305; otelimize &#304;ngilizce ve Rus&ccedil;a dillerine hakim bayan resepsiyonist aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.Yabanc&#305; ba&#351;vurular&#305; kabul edilmektedir. Konaklama imkan&#305;m&#305;z bulunmamaktad&#305;r. &#304;lgilenen adaylar&#305;n ileti&#351;ime ge&ccedil;mesi rica olunur.&#304;leti&#351;im:05300490376&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yeni mezunMaa&#351;: 30.000,00TRY - 33.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>&#304;stanbul: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>E&#287;itim:<ul><li>Lise veya dengi (Tercih edilir)</li></ul>Deneyim:<ul><li>Resepsiyon: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>T&uuml;rk&ccedil;e (Zorunlu)</li><li>&#304;ngilizce (Zorunlu)</li><li>Rus&ccedil;a (Zorunlu)</li></ul>

Resepsiyonist

İnka Organizasyon

PART-TIME OLARAK GALATAPORT' DA GÖREVLENDİRİLECEK ;
 
HOST/HOSTES (İNGİLİZCE BİLEN)
 
Gelen misafirlerin karşılanması,
 Misafirlerin giriş-çıkış işlemlerinin yapılması,
 Misafirlerin gümrük işlemlerinin yapılması,
 
B1 ve üzerinde İngilizce bilgisine sahip olmak,
 Haftada 3-4 gün çalışabilir durumda olmak,
 Okulu olan öğrencilerin ders programları değiştikçe boş günlerinin revizeleri Proje Uzmanlarımız tarafından yapılacaktır,
 Kontuar işlemleri, karşılama-yönlendirme gibi görevlerde dönüşümlü olarak çalışılacaktır,
 Projelerimiz yıl sonuna kadar farklı tarihlerde gerçekleşecektir.
 
PROJELERİMİZ DE PART-TIME OLARAK GÖREV ALMAK İSTEYEN ADAYLARIMIZIN BAŞVURULARINI BEKLİYORUZ.

Karşılama Elemanı - Galataport (Yabancı Dil Bilen)

Explore 535+ Guest service agent in Istanbul this October. Find roles across top companies and apply now to boost your career.

535 guest service agent jobs IN Istanbul

Guest Servise Agent on cruise ships

Guest Relations Agent

Guest Relations Agent

Reservation Agent

Guest Relations Agent

Resepsiyonist

Karşılama Elemanı - Galataport (Yabancı Dil Bilen)