customer service specialist Jobs in Istanbul

customer service specialist

receptionist

reservation agent

assistant manager - front office Jobs in Istanbul

assistant manager - front office

b2c customer support agent Jobs in Istanbul

b2c customer support agent

guest service agent

Novotel Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and carry out reception processes, responding to guests' requests and complaints with a focus on customer satisfaction.
  </li>
  <li>
   Handle reservation procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduated from Vocational School or University departments of Tourism and Hospitality,
  </li>
  <li>
   Experienced in Front Office,
  </li>
  <li>
   Strong written and verbal communication skills in English,
  </li>
  <li>
   Proficient in MS Office programs and Opera system,
  </li>
  <li>
   Aiming to continuously improve service quality,
  </li>
  <li>
   Successful in administrative coordination,
  </li>
  <li>
   Enjoys analysis,
  </li>
  <li>
   Result-oriented and proactive,
  </li>
  <li>
   Enjoys problem-solving,
  </li>
  <li>
   Embraces a friendly and smiling service approach,
  </li>
  <li>
   Open to communication,
  </li>
  <li>
   Enjoys working within a team,
  </li>
  <li>
   Able to work in shifts,
  </li>
  <li>
   Respects guest privacy,
  </li>
  <li>
   For male candidates, completed military service.
  </li>
 </ul>
</div>


Receptionist

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div><br>
<div></div>
<ul>
<li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul><br>
<div><br>
<b>Key accountabilities</b></div><br>
<div></div>
<ul>
<li>Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.</li>
<li>Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations</li>
<li>Representing the hotel in accordance with all Peninsula Standards and Service Principles</li></ul><br>
<div></div>
<div><b>
General requirements</b></div><br>
<div></div>
<ul>
<li>Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.</li>
<li>Thorough knowledge of customer service needs and techniques.</li>
<li>Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</li>
<li>Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</li>
<li>Fluent English communication proficiency. Expertise in a second language would be desirable.</li></ul><br>
<div></div>
<div>
We look forward to welcoming you to the Peninsula family and receiving your resume.</div></div><div></div>

Guest Communication Executive (Reservation)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25172083<br>
<b>Job Category</b>Engineering &amp; Facilities<br>
<b>Location</b>JW Marriott Hotel Istanbul Marmara Sea, Atakoy 2-5-6 Kisim Mah Rauf Orbay Caddesi No 2/1 L B, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34158<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.</i>
<p></p><p>Os Marriott Hotels trabalham para elevar a arte da hotelaria, inovando a cada oportunidade enquanto mant&ecirc;m o conforto e familiaridade pelos quais s&atilde;o conhecidos por todo o mundo. Como membro dos Marriott Hotels, voc&ecirc; ajuda a cumprir a promessa de &quot;sempre oferecer uma &oacute;tima hotelaria&quot;, ao prestar um atendimento gentil, simp&aacute;tico e moderno, que incorpora e expande um legado. Com um nome que &eacute; sin&ocirc;nimo de hotelaria por todo o mundo, temos orgulho de convidar voc&ecirc; a explorar uma carreira nos Marriott Hotels. Ao entrar para os Marriott Hotels, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International. <b>Esteja</b> onde pode realizar seu melhor trabalho, <b>agir</b> conforme seu prop&oacute;sito, <b>fazer parte</b> de uma incr&iacute;vel equipe global e <b>se tornar</b> a melhor vers&atilde;o de quem voc&ecirc; &eacute;.<br>
</p><div>
<br>
O JW Marriott faz parte do portf&oacute;lio de luxo da Marriott International e consiste em mais de 100 belos hot&eacute;is em cidades emblem&aacute;ticas, al&eacute;m de locais de resort pelo mundo. O JW acredita em priorizar nossos colaboradores. Se nossos funcion&aacute;rios est&atilde;o felizes, nossos h&oacute;spedes estar&atilde;o felizes. Os colaboradores JW Marriott s&atilde;o confiantes, inovadores e aut&ecirc;nticos e representam o legado da marca do fundador da empresa J.Willard Marriott. Nossos hot&eacute;is oferecem uma experi&ecirc;ncia profissional &uacute;nica, onde voc&ecirc; faz parte de uma comunidade e aproveita v&iacute;nculos verdadeiros com um diversificado grupo de colegas. O JW cria oportunidades de treinamento, desenvolvimento, reconhecimento e, o que &eacute; mais importante, fornece um local onde se pode correr atr&aacute;s dos seus sonhos num ambiente de luxo, focado no bem-estar hol&iacute;stico. O tratamento excepcional dado aos nossos h&oacute;spedes come&ccedil;a por tratar bem nossos funcion&aacute;rios. &Eacute; este o tratamento JW. Ao entrar para o JW Marriott, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International. <b>Esteja</b> onde pode realizar seu melhor trabalho, <b>agir</b> conforme seu prop&oacute;sito,<b> fazer parte</b> de uma incr&iacute;vel equipe global e <b>se tornar</b> a melhor vers&atilde;o de quem voc&ecirc; &eacute;.</div></div></div><p></p>

Mechanic

GARLON OTELCİLİK A.Ş

<p>Taksim 360 projesi i&ccedil;erisinde yer alan Garlon Residence markam&#305;z i&ccedil;in &Ouml;n B&uuml;ro departman&#305;nda g&ouml;revlendirilmek &uuml;zere;</p><ul><li>Tercihen &uuml;niversitelerin Turizm Otelcilik b&ouml;l&uuml;mlerinden mezun,</li><li>Benzer sekt&ouml;rde, ayn&#305; pozisyonda en az 3 y&#305;l deneyim sahibi,</li><li>&#304;yi derecede &#304;ngilizce bilen , 2.dil Arap&ccedil;a tercih sebebidir.</li><li>ElektraWeb ve Microsoft Office programlar&#305;na hakim,</li><li>&#304;nsan ili&#351;kileri, ileti&#351;im ve ikna kabiliyeti geli&#351;mi&#351;, misafir odakl&#305; &ccedil;al&#305;&#351;an,</li><li>D&#305;&#351; g&ouml;r&uuml;n&uuml;m&uuml;ne &ouml;zen g&ouml;steren, diksiyonu d&uuml;zg&uuml;n,</li><li>Pozitif ve enerjik,</li><li>Misafir memnuniyeti odakl&#305; &ccedil;al&#305;&#351;may&#305; ilke edinmi&#351;,</li><li>Problem &ccedil;&ouml;zme yetene&#287;i geli&#351;mi&#351;,</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;n&#305; benimseyen ve &ouml;nem veren,</li><li>Vardiyal&#305; d&uuml;zende &ccedil;al&#305;&#351;abilecek,</li></ul><p>T&uuml;rk Vatanda&#351;&#305; Tak&#305;m arkada&#351;lar&#305; aramaktay&#305;z.</p><p>&#304;&#351; Tan&#305;m&#305;</p><ul><li>Gelen misafirleri kar&#351;&#305;lamak ve misafirlerin giri&#351; - &ccedil;&#305;k&#305;&#351; i&#351;lemlerini tamamlamak</li><li>Telefonlar&#305; yan&#305;tlamak ve ilgili birimlere y&ouml;nlendirmek</li><li>Konaklayan misafirlerden gelen istek ve taleplerin kar&#351;&#305;lanmas&#305; i&ccedil;in gerekli aksiyonlar&#305; almak</li><li>Misafirlerle etkili ileti&#351;im kurmak</li><li>Rezervasyon ak&#305;&#351;lar&#305;n&#305; takip etmek.</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

RESEPSİYON GÖREVLİSİ

<div><b>Additional Information</b><br>
<b>Job Number</b>25169161<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25168491<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>The Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.</i>
<p></p><p>The Ritz-Carlton Ladies and Gentlemen, d&uuml;nya &ccedil;ap&#305;nda 100'den fazla &ouml;d&uuml;ll&uuml; tesiste &ouml;ylesine ola&#287;an&uuml;st&uuml; deneyimler yarat&#305;r ki, misafirlerimiz konaklamadan y&#305;llar sonra bile bu deneyimleri hat&#305;rlar. Misafirlerimizin ya&#351;amlar&#305; boyu unutmayaca&#287;&#305; an&#305;lara sahip olmas&#305;n&#305; sa&#287;layan d&uuml;nyan&#305;n en iyi konaklama profesyonelleri olarak yarat&#305;c&#305;, d&uuml;&#351;&uuml;nceli ve &#351;efkatli olma g&uuml;c&uuml; verildi&#287;inde herkesin ba&#351;ar&#305;l&#305; olaca&#287;&#305;na inan&#305;yoruz.<br>
</p><div>
<br>
Her g&uuml;n, t&uuml;m d&uuml;nya i&ccedil;in nadir ve &ouml;zel l&uuml;ks hizmet standard&#305;n&#305; belirliyor ve misafirlerimize kusursuz ilgi ve konfor sunmaktan gurur duyuyoruz.</div><div>
<br>
Rol&uuml;n&uuml;z, The Ritz-Carlton'&#305;n&quot;Alt&#305;n Standartlar&#305;n&#305;n&quot; her g&uuml;n nezaketle ve d&uuml;&#351;&uuml;nceli bir &#351;ekilde uygulanmas&#305;n&#305; sa&#287;lamak olacakt&#305;r. Alt&#305;n Standartlar, The Ritz-Carlton'&#305;n temelini te&#351;kil eder ve her g&uuml;n bir &ouml;nceki g&uuml;nden daha iyi olmam&#305;z i&ccedil;in bize rehberlik eder. The Ritz Carlton'&#305;n l&uuml;ks konaklamada k&uuml;resel bir marka lideri olarak &uuml;n kazanmas&#305;n&#305; sa&#287;layan unsur, bu temel ve k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n ba&#351;ar&#305;y&#305; art&#305;rd&#305;&#287;&#305;na olan inanc&#305;m&#305;zd&#305;r. Ekibimizin bir par&ccedil;as&#305; olarak, &Ccedil;al&#305;&#351;an Vaadimiz, &#304;nanc&#305;m&#305;z ve Hizmet De&#287;erlerimiz gibi Alt&#305;n Standartlar&#305;m&#305;z&#305; &ouml;&#287;renecek ve bunlara &ouml;rnek olu&#351;turacaks&#305;n&#305;z. Kar&#351;&#305;l&#305;&#287;&#305;nda biz de size yapt&#305;&#287;&#305;n&#305;z i&#351;le ve birlikte &ccedil;al&#305;&#351;t&#305;&#287;&#305;n&#305;z ki&#351;ilerle gurur duyma &#351;ans&#305; sunaca&#287;&#305;m&#305;za s&ouml;z veriyoruz.</div><div>
<br>
The Ritz-Carlton'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri <b>tercih edin</b>, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye <b>ba&#351;lay&#305;n</b>, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi <b>olun</b> ve hayallerinize ula&#351;may&#305; <b>ba&#351;ar&#305;n</b>.</div></div></div><p></p>

Guest Service Expert

Hilton

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
  </li>
  <li>
   Ensuring all departments are kept informed of guest needs and feedback
  </li>
  <li>
   Support Operations Management team to respond immediately to changes received
  </li>
  <li>
   Ensure high levels of communication are maintained between the Operations Department and other departments
  </li>
  <li>
   Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
  </li>
  <li>
   Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
  </li>
  <li>
   Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
  </li>
  <li>
   Guest Operations Manager with training needs and development
  </li>
  <li>
   Maintain good communication and work relationships in all hotel areas
  </li>
  <li>
   Ensure that staffing levels are maintained
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Be environmentally aware
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Customer Service experience in supervisory or higher capacity
  </li>
  <li>
   Ability to listen and respond to demanding guest needs
  </li>
  <li>
   Excellent leadership skills
  </li>
  <li>
   Excellent interpersonal and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Committed to delivering high levels of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Flexibility to respond to a range of different work situations
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in similar role
  </li>
  <li>
   A degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Passion for delivering exceptional levels of guest service
  </li>
  <li>
   High level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hampton by Hilton Zeytinburnu
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hampton by Hilton
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Guest Operations Manager

Explore 483+ Guest service agent in Istanbul this November. Find roles across top companies and apply now to boost your career.