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airport hotel front office receptionist Jobs in Istanbul

airport hotel front office receptionist

assistant guest experience manager Jobs in Istanbul

assistant guest experience manager

call center agent (m/w/d) inbound sales - deutschsprachig Jobs in Istanbul

call center agent (m/w/d) inbound sales - deutschsprachig

guest service agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing?
This position reports to the Revenue Manager.
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>Front Desk Agent
A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
This position reports to the Asst. Front Office Manager.
As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for?
A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
 
 
 Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.
 
 
 
 Job Description
 
 
 
 
 Reservation Agent
 
 
 
 Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
 
 
 
 What Is In It For You
 
 
 
 Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Consistently offer professional, friendly and engaging service
 </li>
 <li>
 Process all external and internal calls either by redirecting calls or assisting the caller
 </li>
 <li>
 Take ownership of the caller&rsquo;s request and ensure follow up according to the hotel&rsquo;s standards
 </li>
 <li>
 Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
 </li>
 <li>
 Maintain and monitor the &ldquo;Reservation&rdquo; software system
 </li>
 <li>
 Serve as a liaison for Guests requiring information relating to all aspects of the hotel
 </li>
 <li>
 Handle and distribute faxes, voice messages and written messages for internal and external Guests
 </li>
 <li>
 Follow department policies, procedures and service standards
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 <ul>
 <li>
 Good command of English
 </li>
 <li>
 Previous customer related experience an asset
 </li>
 <li>
 Must possess outstanding guest services skills and sophisticated verbal communication skills
 </li>
 <li>
 Computer literate in Microsoft Window applications required
 </li>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Highly responsible &amp; reliable
 </li>
 <li>
 Ability to work well under pressure in a fast paced environment
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservation Agent

DEM İSTANBUL AİRPORT HOTEL

Job Opportunity: Receptionist - 4-Star Airport Hotel (Russian Speaking Preferred)Location: Istanbul International Airport - Arnavutk&ouml;y, Istanbul Accommodation: Complimentary accommodation within the hotel facility. Salary: Approximately M&#304;NIMIM $800 USD + Additional BenefitsAbout Us: Dem Premium Hotel is a prestigious 4-star establishment located near Istanbul International Airport. Renowned for our exceptional service and luxurious amenities, we provide an unparalleled experience for travelers seeking comfort, convenience, and outstanding hospitality.Job Description: We are looking for a FEMALE receptionist who will play a vital role as the first point of contact for our guests, ensuring their stay is smooth and memorable. Key responsibilities include:<ul><li>Welcoming guests with professionalism and a warm attitude upon arrival.</li><li>Managing check-in and check-out processes, including payments and providing essential information about hotel amenities and services.</li><li>Handling reservations and optimizing room assignments to enhance guest satisfaction.</li><li>Promptly responding to guest inquiries and fulfilling their requests in a courteous manner.</li><li>Assisting and effectively communicating with Russian-speaking guests to ensure personalized service.</li><li>Collaborating with other departments to provide seamless service and resolve any guest concerns.</li></ul>Requirements:<ul><li>Previous experience in a receptionist or customer service role, ideally in the hospitality sector.</li><li>Fluency in Russian and English, both spoken and written, to cater to Russian-English speaking guests.</li><li>Strong interpersonal skills and a passion for delivering excellent customer service.</li><li>Ability to multitask and work efficiently in a dynamic, fast-paced environment.</li><li>Proficiency in computer systems or hotel management software is a plus.</li><li>Female candidates are preferred for this role.</li></ul>Additional Considerations:<ul><li>Candidates with a valid residency permit in Turkey for three or more years are eligible to receive a work permit.</li></ul>Benefits:<ul><li>Competitive salary (approximately M&#304;NUMUM $800 USD).</li><li>Complimentary accommodation within the hotel premises.</li><li>Career advancement opportunities within the hotel brand.</li><li>A supportive and diverse work environment, fostering collaboration and excellence in hospitality.</li></ul>Why Join Us? At Dem Premium Hotel, you will be part of a vibrant team dedicated to creating unforgettable guest experiences. If you&rsquo;re passionate about hospitality and want to grow in an international environment, apply today and take the next step in your career!&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 24.000,00TRY - 35.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Tercih edilir)</li></ul>E&#287;itim:<ul><li>Lise veya dengi (Tercih edilir)</li></ul>Dil:<ul><li>Russian or English (Tercih edilir)</li></ul>

Airport Hotel Front Office Receptionist

Marriott International

<div>Additional Information 
Job Number25144460 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Istanbul Bosphorus, Kemankes Karamustafa Pasa, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34425 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a dynamic and experienced Director of Operations to join our leadership team at one of Istanbul&rsquo;s luxury hotel. As a key member of the executive management team, you will be responsible for overseeing and optimizing all operational functions of the hotel, ensuring an exceptional guest experience, operational excellence, and alignment with the highest standards of luxury hospitality.<ul><li>
Develop and implement strategic operational plans in alignment with the hotel&rsquo;s overall business objectives and luxury brand standards</li><li>
Lead with a luxury service mindset, fostering a culture of excellence, attention to detail, and personalized service across all guest touchpoints</li><li>
Monitor guest satisfaction metrics and feedback, and implement initiatives to continuously enhance the guest journey</li><li>
Collaborate closely with executive team members and department heads to drive service innovation and exceed guest expectations</li><li>
Analyze operational data and financial reports to identify opportunities for increased efficiency, cost control, and service improvement</li><li>
Define and track key performance indicators (KPIs) to ensure operational effectiveness and accountability</li><li>
Mentor, coach, and inspire department managers and staff, promoting a high-performance, guest-centric culture</li><li>
Ensure full compliance with local regulations, international standards, and company policies</li><li>
Maintain strong relationships with key stakeholders including VIP guests, partners, vendors, and service providers</li><li>
Identify and implement technologies and process improvements to optimize operations and enhance the luxury guest experience</li><li>
Lead and manage operational budgets, ensuring responsible and strategic resource allocation</li><li>
Drive cross-functional projects that contribute to business growth, operational excellence, and competitive advantage in the luxury hospitality market</li></ul> 

Qualifications 
<ul><li>
Minimum 10 years of experience in the luxury hospitality sector, with at least 3 years in a senior operational leadership role (preferably in a 5-star or iconic property)</li><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field; MBA or relevant postgraduate qualifications are a plus</li><li>
Proven track record of delivering exceptional guest experiences in a luxury environment</li><li>
Strong financial acumen and expertise in operational budgeting and cost management</li><li>
Exceptional leadership, interpersonal, and communication skills</li><li>
Fluent in English; proficiency in other languages is an asset</li><li>
Strategic thinker with a hands-on approach and a passion for service excellence</li><li>
Ability to thrive in a fast-paced, detail-oriented, and guest-driven environment</li></ul></div>

Director of Operations

Explore 480+ Guest service agent in Istanbul this September. Find roles across top companies and apply now to boost your career.