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asst mgr-reservations

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customer account specialist

guest service agent

Accor

<div><div>Company Description</div> 
Join Our Team at Levni Istanbul Hotel Handwritten Collection! 
At Levni Istanbul Hotel, part of the Accor Group, we are committed to delivering unparalleled guest experiences in the heart of Istanbul's historic district. We are looking for passionate individuals who are driven by excellence and share our dedication to hospitality, luxury, and cultural enrichment.<div> 
Job Description</div> 
Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:<ul><li>
Greet and welcome guests in a warm, professional manner</li><li>
Assist with check-in and check-out procedures</li><li>
Handle guest inquiries, complaints, and requests promptly and effectively</li><li>
Coordinate special requests and ensure VIP guests receive outstanding service</li><li>
Collaborate with front office and other departments to ensure seamless service</li><li>
Provide accurate information about hotel facilities and local attractions</li><li>
Contribute to maintaining high guest satisfaction scores</li></ul><div> 
Qualifications</div> 
 Requirements:<ul><li>
Degree or background in Hospitality, Tourism, or a related field is preferred</li><li>
Proficiency in English (additional languages are a plus)</li><li>
Strong communication and interpersonal skills</li><li>
Problem-solving attitude with a guest-first approach</li><li>
Ability to multitask and stay organized in a fast-paced environment</li><li>
Flexible with working hours, including weekends and holidays</li><li>
Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus</li><li>
Only local resident candidates will be considered.</li></ul><div> 
Additional Information</div> 
What We Offer:<ul><li>
A dynamic and supportive team environment</li><li>
Opportunities for growth and professional development</li><li>
A modern, guest-centric workplace culture</li><li>
Competitive compensation and benefits</li></ul>
To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn. 
If you're ready to help us deliver unforgettable guest experiences, we&rsquo;d love to hear from you!
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula</div>

Guest Relations Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
Please note: This is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
Join our Team
Four Seasons Hotel Istanbul at the Bosphorus is seeking a courteous, service-minded, and safety-focused Valet Parking Attendant to join our Guest Service team.
In this front-line role, you will create a memorable first and last impression for our guests by ensuring a warm welcome, smooth arrivals and departures, and the secure handling of their vehicles&mdash;always reflecting the Golden Rule and the highest standards of Four Seasons hospitality.
What you will do:
<ul><li>Welcome guests arriving by private car, assist them politely, and provide valet tickets when needed.
</li><li>Safely drive and park guest vehicles while following all traffic laws, paying close attention to vehicle care and guest safety.
</li><li>Inspect vehicles for any existing damage and record all findings accurately on the valet ticket before parking.
</li><li>Manage car keys and documentation in coordination with the Valet Cashier, ensuring proper tracking and organization.
</li><li>Open hotel doors, greet guests warmly, and offer directional assistance, recommendations, and city information.
</li><li>Hail taxis and support guest transportation needs.
</li><li>Handle guest interactions with professionalism, resolving inquiries or concerns and providing exceptional service at all times.
</li><li>Retrieve guest vehicles promptly and safely upon request.
</li><li>Support Bellman duties when required to maintain seamless Guest Service operations.
</li><li>Uphold Four Seasons Standards of Work Rules, grooming, service culture, and professional behavior.
</li><li>Maintain positive working relationships with colleagues and supervisors.
</li></ul>What you bring:
<ul><li>Valid national driver&rsquo;s license and a minimum of 2 years of driving experience with confidence operating different types of vehicles.
</li><li>Ability to read, write, and speak English at an advanced level.
</li><li>Strong guest service orientation with excellent communication and interpersonal skills.
</li><li>Ability to remain calm, courteous, and professional during peak times and difficult situations.
</li><li>Physically capable of standing, walking, and assisting guests throughout the shift.
</li><li>A positive attitude, polished appearance, and commitment to embodying the Four Seasons service philosophy.
</li></ul>About Four Seasons Hotels Istanbul at the Bosphorus
A thriving metropolis that connects continents, cultures, and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations.
Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, resort-like experience that welcomes guests with luxurious sophistication.
Sky&rsquo;s the Limit
Four Seasons Hotels and Resorts has been named to FORTUNE magazine&rsquo;s &ldquo;100 Best Companies to Work For&rdquo; every year since 1998 &mdash; come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees &ndash; people who share a single focus and are inspired to offer great service.
What To Expect
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals
Discounted Indoor Parking Privileges
&hellip; and so much more!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Legal Disclaimer
7 Nisan 2016 tarihli Resmi Gazete&rsquo;de y&uuml;r&uuml;rl&uuml;ğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu&rsquo;na istinaden, &ouml;zge&ccedil;mişinizde yer alan kişisel bilgileriniz kurum b&uuml;nyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam ama&ccedil;lı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik i&ccedil;erisinde saklanacaktır.
&Ouml;zge&ccedil;mişinizin veri tabanımızda bulunmasını istemiyorsanız, l&uuml;tfen contactus.bosphorus@fourseasons.com adresi ile iletişime ge&ccedil;iniz.</div>

Valet Parking Attendant

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and professional Receptionist to join our team in Istanbul, T&uuml;rkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.<ul><li>
Greet and welcome guests in a warm and professional manner</li><li>
Handle check-ins and check-outs efficiently, ensuring all bills are accurate</li><li>
Answer phone calls, respond to emails, and manage guest inquiries and requests</li><li>
Provide information about local attractions, restaurants, and events to enhance guest experiences</li><li>
Coordinate with other departments to fulfill guest needs and resolve any issues</li><li>
Manage reservations and assist with overbooking situations when necessary</li><li>
Process payments and handle cash transactions accurately</li><li>
Maintain a clean and organized reception area</li><li>
Assist with administrative tasks such as filing, data entry, and report generation</li><li>
Ensure compliance with safety and security procedures</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory</li><li>
Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly</li><li>
Experience with Opera PMS is an advantage</li><li>
Exceptional organizational skills with the ability to multitask and prioritize effectively</li><li>
Problem-solving skills and the ability to remain calm under pressure</li><li>
Flexibility to work in shifts, including weekends and holidays if required</li><li>
Basic math skills for handling financial transactions</li><li>
Excellent phone etiquette and professional appearance</li><li>
Ability to work collaboratively in a team environment</li><li>
Knowledge of the hospitality industry and local area is a plus</li></ul></div>

Receptionist

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
At Raffles, this journey is guided by a clear philosophy:<ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul> 

Job Description 
We are seeking passionate, guest-oriented team member with strong communication skills, attention to detail, and a proactive mindset to join our luxury hospitality team. Ideal candidate should have at least 1 year of experience in Reservations and PBX, proficiency in Opera, and the ability to thrive in a dynamic, positive work environment. 
Qualifications 
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
Minimum of 1 year experience in Hotel or Resort, as Reservations &amp; PBX Agents.</li><li>
Strong knowledge of Opera &amp; Microsoft Office</li><li>
Proficiency in organizational planning with the ability to multi-task</li><li>
Must be guest service oriented</li><li>
Self-motivated, creative and confident, with a highly energetic personality</li><li>
Degree in Tourism Management, Hotel Management, or a related field</li><li>
A team player with a positive attitude</li></ul> 

Additional Information 
Privacy Notice for Job Applicants
Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İ&ccedil; Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. 
https://rafflesistanbul.guestservice.app/blank/153/51772</div>

Reservation Agent

Swissôtel

<div>Company Description 
Where passion drives life, join us at Accor! 
As one of the world&rsquo;s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries. 
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand. 
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let&rsquo;s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart. 
Join us and become a Heartist&reg;.
Swiss&ocirc;tel The Bosphorus, Istanbul
As one of Istanbul&rsquo;s most distinguished hotels, Swiss&ocirc;tel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swiss&ocirc;tel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
Besides being a luxury hotel, Swiss&ocirc;tel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu&rsquo;s and Sabrosa.
Are you ready to join this esteemed brand and take the next step in your career at Swiss&ocirc;tel? 
Job Description<ul><li> 
Greet and check-in/check-out guests in accordance with Swissotel standards</li><li>
Handle room reservations, modifications, and cancellations efficiently</li><li>
Process payments, deposits, and billing with accuracy and attention to detail</li><li>
Anticipate guest needs and coordinate with relevant departments to fulfill requests</li><li>
Provide information about room types, hotel services, special packages, and promotions</li><li>
Maintain accurate records, complete daily reports, and manage shift handovers smoothly</li><li>
Promote and manage loyalty program memberships</li><li>
Assist with Executive Lounge operations, including guest registration and concierge duties</li><li>
Provide orientation and on-the-job training for new colleagues as a buddy/trainer</li><li>
Take on the role of shift leader in the absence of the Front Office Supervisor</li><li>
Uphold cleanliness and organization in front and back office areas</li><li>
Communicate professionally and proactively resolve guest complaints when needed</li></ul> 
Qualifications<ul><li> 
Degree in Hospitality, Tourism or a related field (preferred)</li><li>
Minimum 1-2 years of experience in a similar Front Office role</li><li>
Strong command of English (C1 or above); additional languages are a plus</li><li>
Proficient in Opera PMS or similar hotel management software</li><li>
Excellent communication, problem-solving, and organizational skills</li><li>
Guest-focused, detail-oriented, and a natural team player</li><li>
Flexible with working hours, including night shifts and weekends</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25199118 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Istanbul Bosphorus, Kemankes Karamustafa Pasa, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34425 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

<div>Additional Information 
Job Number26206651 
Job CategoryReservations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards and property&rsquo;s brand standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Asst Mgr-Reservations

Explore 218+ Guest service agent in Istanbul this January. Find roles across top companies and apply now to boost your career.

218 guest service agent jobs IN Istanbul

Guest Relations Agent

Valet Parking Attendant

Receptionist

Reservation Agent

Receptionist

Duty Manager

Asst Mgr-Reservations