guest service representative full time the starling hotel

Schulte Hospitality Group

<div><div><div>Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
</div><div></div><div>What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
</div><div></div>Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
<div></div><div>Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
</div><div></div><div>JOB DUTIES AND RESPONSIBILITIES
</div><ul><li>Greets guests as they arrive, focus on personal recognition
</li><li>Reviews arrival lists daily and assists in preparing and assembling welcome amenities
</li><li>Escort VIPs to room and check them in prior to arrival
</li><li>Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
</li><li>Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
</li><li>Keep front desk area clean and organized.
</li><li>Assisting with lobby activation as needed.
</li><li>Utilize proper procedures when handling guest PPI data.
</li><li>Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
</li><li>Attends promptly to guest needs and inquiries
</li><li>Perform various other duties as assigned
</li><li>Perform various other duties as assigned to meet business objectives
</li></ul><div></div><div>EDUCATION AND EXPERIENCE
</div><ul><li>Minimum of one (1) year in Front Desk Operations
</li><li>In-depth knowledge of hotel Front Desk operations
</li><li>Minimum of High School education
</li></ul><div></div><div>KNOWLEDGE, SKILLS AND ABILITIES
</div><ul><li>Basic computer skills
</li><li>Ability to communicate effectively verbally and in writing
</li><li>Ability to exceed expectations of guests and team members
</li><li>Excellent time management skills
</li></ul><div></div><div>The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
</div><div></div><ul><li>Schulte Hospitality Group is an Equal Opportunity Employer. 
</li></ul></div> 
Compensation: 16.00</div>

Guest Service Representative Full Time (The Starling Hotel)

Residence Inn by Marriott

Tru/Home2 by Hilton Atlanta Airport College ParkSummary: As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the properties. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals.Essential Duties and Responsibilities include the following but not limited to:<ul><li>Self-starting personality with an even disposition to effectively communicate with guests, team members and community.</li><li>Respond in a professional and courteous manner to telephone inquiries for groups and events.</li><li>Qualify inquires / sales leads to find out client needs and asses if hotel is the right fit.</li><li>Provide hotel information accurately and in a timely manner.</li><li>Input group contracts, recaps, rooming lists, and reservations as they are received from the sales department.</li><li>Process Commissions/Rebates/Brand Rewards.</li><li>Manage sales marketing materials required for packaging, advertising, and promotion of company products and/or services (e.g., sales kits, trade-show supplies, VIP amenities, site inspections, etc.)</li><li>Reports to the Director of Sales and works closely with Sales manager</li><li>Assist with special reservations to include V.I.P. reservations and packages.</li><li>Ensure that all group reservations, rates and routing, and resumes are properly detailed and set up prior to the group arrival. Attend Resume Meetings.</li><li>Conduct site visits, guest room tours, property tours, special guest requests.</li><li>Create files, handling of mail, faxes, etc.</li><li>Maintain a professional appearance at all times and to conduct personal behavior in a mature professional manner when representing the hotel or company.</li><li>Reserve and block meeting space and detail Banquet Event orders</li><li>Assure meeting space is set-up and ready for all meeting and functions.</li><li>Coordinate with various departments the activities related to booked business.</li><li>Assist with the coordination and planning of special client events.</li><li>Must be able to meet work schedule which may include weekends.</li><li>Perform other duties as assigned.</li><li>Comply with attendance rules and be available to work on a regular basis.</li><li>Provides for a safe work environment by following all safety and security procedures and rules.</li></ul>Qualification Requirements:<ul><li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>Must have exceptional customer service skills.</li><li>Possess excellent written, verbal, and organizational skills.</li><li>Computer literacy is a must.</li><li>Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.</li><li>Ability to work well in a team environment.</li></ul>Education and/or Experience: College degree preferred. High school diploma or general education degree (GED) and two years related experience and/or training in a hotel sales environment; or equivalent combination of education and experience.Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other associates of the organization.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Job Type: Full-timePay: $17.50 - $19.00 per hourExperience:<ul><li>Hilton Hotel: 1 year (Required)</li></ul>Work Location: In person

Sales Cordinator

HVMG - Hospitality Ventures Management Group

<div>
 As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
 </li>
 <li>
 Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
 </li>
 <li>
 You will report to the Front Office Manager or Front Office Supervisor.
 </li>
 <li>
 A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
 
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 Hotel experience is always a plus! Applicants should have:
 
 
 <ul>
 <li>
 A combination of education and experience.
 
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Succeed
 
 
 <ul>
 <li>
 Eligible to work in the United States
 </li>
 <li>
 Ability to read, write, and communicate effectively in English
 </li>
 <li>
 Ability to sit, stand, bend, kneel, and lift as required&mdash;with or without reasonable accommodations
 </li>
 <li>
 Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
 </li>
 <li>
 A warm, professional demeanor that reflects HVMG&rsquo;s Culture of Excellence
 
 
 
 </li>
 </ul>
 Why Our Associates Love HVMG
 
 
 <ul>
 <li>
 Career growth opportunities across our nationwide portfolio
 </li>
 <li>
 Flexible scheduling
 </li>
 <li>
 Access up to 40% of your earned wages before payday with PayActive
 </li>
 <li>
 Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 Full healthcare benefits: medical, dental, and vision
 </li>
 <li>
 401(k) with guaranteed 4% match and no vesting period
 </li>
 <li>
 Exclusive hotel and food &amp; beverage discounts
 
 
 
 </li>
 </ul>
 
 About HVMG
 
 
 
 Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
 
 
 We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
 
 
 The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
 
 
 HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
</div>

Front Desk Agent

Crestline Hotels & Resorts

<div>Overview:
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests. 
Key Duties &amp; Responsibilities:
<ul><li>Greet, register, and assign rooms to guests of hotels.</li><li>
Verify customers' credit and establish how the customer will pay for the accommodation.</li><li>
Contact housekeeping or maintenance staff when guests report problems.</li><li>
Make and confirm reservations.</li><li>
Issue room keys and escort instructions to bellhops.</li><li>
Keep records of room availability and guests' accounts, manually or using computers.</li><li>
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.</li><li>
Compute bills, collect payments, and make change for guests.</li><li>
Record guest comments or complaints, referring customers to managers as necessary.</li><li>
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.</li><li>
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.</li><li>
Plan, schedule or supervise the work of other employees.</li><li>
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.</li><li>
Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.</li><li>
Assists in training of new associates and maintains constant training of agents as cashiers.</li><li>
Ensures all members of the staff are completely familiar with all hotel emergency procedures.</li><li>
Works with desk agents to balance at end of shift and ensures completion of shift checklist.</li><li>
Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.</li></ul> 
Education and Experience:<ul><li>
High School Graduate or General Education Degree (GED).</li><li>
Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.</li><li>
Basic computer skills required.</li></ul> 
Crestline Hotels &amp; Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 
 
 
Brand: Georgia Tech Hotel &amp; Conference Center
 
Address: 800 Spring Street, NW Atlanta, GA - 30308
 
Property Description: Georgia Tech Hotel &amp; Conference Center
 
Property Number: 617</div>

Front Desk Supervisor

SELIG PARKING

<div>The Valet Front Door Supervisor is responsible for overseeing the daily operations of valet services at the front entrance of the hotel. This position ensures guests and visitors are greeted with professionalism and efficiency, while maintaining high standards for safety, courtesy, and service excellence. The supervisor leads a team of valet attendants, manages traffic flow, enforces company policies, and acts as the primary liaison between valet staff, management, and the client.
The Valet Front Door Supervisor assists the daily operation of the location ensuring that valet operations are handled adhering to company policies and procedures, and acts as Manager-on-Duty when Operations Manager is off. This position ensures efficient traffic flow, timely vehicle retrieval, and exceptional guest service. The Valet Front Door Supervisor leads by example and assists with training, supervision, and performance monitoring of valet attendants.
The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Greet guests courteously.</li><li>
Ensure customers are receiving timely service.</li><li>
Assist customers in and out of their vehicle.</li><li>
Drive, park, and retrieve customer vehicles in a safe and professional manner.</li><li>
Assist with training and coaching an excellent valet team.</li><li>
Ensures that daily staffing needs are covered.</li><li>
Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.</li><li>
Monitor employee performance, appearance, and adherence to uniform standards.</li><li>
Responsible for driveway and traffic activity.</li><li>
Responsible for shift closing paperwork.</li><li>
Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.</li><li>
Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.</li><li>
Ensure work area, including parking lot and driveway are clean free of debris and obstruction.</li><li>
Assists the Operations Manager in monitoring valet employee productivity and providing constructive feedback. No direct Supervisory reports.</li></ul><ul><li>
Ability to read, analyze and interpret documents such as safety rules, operating and procedural manuals.</li><li>
Ability to write reports and correspondence.</li><li>
Ability to speak effectively before customers or employees of the organization.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions</li><li>
Ability to act independently and make accurate decisions</li><li>
Excellent written and oral communication skills</li><li>
Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time</li><li>
Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching</li><li>
Ability to stand continuously and perform job functions for a full shift.</li><li>
Ability to operate a standard and automatic transmission, if required</li><li>
Fast-paced environment requiring quick decision-making and continuous guest interaction.</li><li>
Requires flexibility to work evenings, weekends, and holidays based on operational needs.</li><li>
High school diploma or general education degree (GED)</li><li>
Must pass a pre-employment background check and drug test</li><li>
Must be 18 years of age</li><li>
Must have a valid driver&rsquo;s license and clean driving record.</li></ul></div>

Front Door Supervisor - Renaissance Atlanta Airport Gateway Hotel - (Flexible) starting at $12.00 an hr.

HEI Hotels & Resorts

<div>About Us
Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead&rsquo;s original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Responsible for performing all massage therapy services for guests and members of the Spa. Responsible for communicating and transcribing all information regarding guest medical history, services performed, and product recommendations into the Spa Computer System.
Essential Duties and Responsibilities<ul><li>
Greet guests and members in a professional, friendly manner.</li><li>
Select the appropriate spa treatments based on the client&rsquo;s needs after reviewing the client intake form with each guest.</li><li>
Perform spa treatments within the scope of training and utilizing spa protocols.</li><li>
Complete accurate and legible client intake notes.</li><li>
Create an excellent experience for guests and members through a therapeutic touch and friendly attitude.</li><li>
Promote the health and wellness benefits of spa treatments specific to each client and recommend frequency of services.</li><li>
Safeguard client information and confidentiality.</li><li>
Execute professional boundaries and do not engage in dual relationships with clients.</li><li>
Maintain a professional clean appearance of self and clinic by wearing a clean and pressed uniform, following the table dressing and spa protocols, and keeping the therapy room clean.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Current state cosmetology or massage therapy license.</li><li>
High school diploma or equivalent.</li><li>
Minimum of two years&rsquo; experience in massage therapy.</li><li>
In-depth knowledge of the latest massage industry techniques, equipment, services, and products.</li><li>
Willing to maintain the highest levels of confidentiality regarding guests and staff.</li><li>
Customer service oriented and able to communicate effectively with clients, clinic management, fellow therapists, and sales staff.</li><li>
Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation.</li><li>
Good dexterity in fingers, wrists, and hands with or without reasonable accommodation.</li><li>
Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.</li><li>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Massage Therapist

<div>The Valet Operations Supervisor ensures the safe and efficient parking operations, while delivering exceptional service that exceeds our customer/client&rsquo;s expectations. The Valet Parking Operations Supervisor is responsible for all aspects of operating the valet parking at luxurious hotels including: staff management, revenue control, safety, and client relations.
The Valet Operations Supervisor must be able to perform essential functions of the position with or without reasonable accommodations. The Operations Supervisor will report to Operations Manager.
RESPONSIBILITIES<ul><li>
Responsible for the supervision of location staff: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
</li><li>Train new employees; collaborate with The Director of parking on the onboarding plan for new employees to ensure success.
</li><li>Act as the point of contact to client or; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
</li><li>Assist the Operations Manager with payroll ensuring all staff clock in/out properly and assisting to correct incorrect or missed punches in PAYCOM.</li><li>
Monitor maintenance of the driveway and associated premises to ensure that the driveway and offices are safe and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.</li><li>
Prepare daily, weekly, and monthly operating reports as required.
</li><li>Managing, planning, scheduling, training, and directing the activities of frontline staff.</li><li>
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.</li><li>
Ensure all staff maintain pleasant, friendly and professional demeanor with all guest, hotel staff and coworkers.</li><li>
Ensure valets secure all keys.</li><li>
Ensure all valets practice AAA basics service standard every day.</li><li>
Ensure all valets park and retrieve vehicles safely and timely.</li></ul><ul><li>
Excellent written and oral communication skills</li><li>
Previous experience working in high-stress situations with tight deadlines/high customer expectations.</li><li>
Ability to act independently and make decisions in the absence of Operations Manager</li><li>
Knowledge general Microsoft Office Applications.
</li><li>Experience in account management and revenue collection.</li><li>
Previous valet parking supervisor experience required</li><li>
Must have a valid driver&rsquo;s license</li><li>
Must have the ability to drive standard and automatic manual transmission vehicles</li><li>
Ability to stand for long periods of time</li><li>
Ability to work in outdoor weather conditions and temperature changes</li><li>
Ability to pass a pre-employment background check</li><li>
Ability to lift, push, pull objects up to 50 lbs. pounds with reasonable accommodations, and exhibit the full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing pulling, climbing, balancing and crouching.</li></ul></div>

Operations Supervisor - Renaissance Atlanta Airport Gateway Hotel - (starting at $16 an hr. + tips)

Explore 265+ Guest service representative full time the starling hotel in Atlanta this July. Find roles across top companies and apply now to boost your career.