inside sales representative Jobs in Riyadh

inside sales representative

accommodation support specialist Jobs in Riyadh

accommodation support specialist

agent-guest relations

client service associate

customer service agent

guest services representative

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Services Coordinator , you&rsquo;re not just supporting guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
</li><li>Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
</li><li>Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
</li><li>Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
</li><li>Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
</li><li>Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Telephone Operator

Marriott International

<div>Additional Information 
Job Number26093128 
Job CategoryReservations 
LocationArea 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservation Agent (Saudi National)

<div>Additional Information 
Job Number26093132 
Job CategoryRooms &amp; Guest Services Operations 
LocationKing Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div> 
JOB SUMMARY
Communicates the concept of Total Quality Management, through advising, coaching, training, and facilitating. Works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. Verifies that quality processes meet company&rsquo;s mission and brand standards, target customer needs, promote employee satisfaction, and focus on continuous improvement at the property level. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years&rsquo; experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years&rsquo; experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
<ul><li>Coaches managers on adopting the Total Quality Management leadership style.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Directs property quality efforts to address critical customer requirements.</li></ul>
<ul><li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li></ul>
Leading Quality Assurance Team
<ul><li>Trains team members and managers on problem solving, process improvement and strategic planning techniques</li></ul>
<ul><li>Develops systems to enable employees to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Coaches managers on adopting the Total Quality Management leadership style.</li></ul>
<ul><li>Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.</li></ul>
<ul><li>Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.</li></ul>
Managing Quality Tools
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li></ul>
<ul><li>Uses data collection methods to compile, display, track, and analyze defect trends.</li></ul>
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes issues and identifies trends.</li></ul>
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and confirms appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all properties that meets or exceeds guest expectations. Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all properties that meets or exceeds guest expectations.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Quality Director

<div>Additional Information 
Job Number26095133 
Job CategoryHousekeeping &amp; Laundry 
LocationImam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
<ul><li>Ensures knowledge and understanding of OSHA regulations are up to date.</li></ul>
<ul><li>Oversees all lost and found procedures.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
</li></ul><ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guest room maintenance needs.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Assists in supervising an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li></ul>
<ul><li>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Tam, gdzie ponadczasowa klasyka przeplata się z nowoczesnymi detalami. Gdzie interesy służbowe spotykają się z przyjemnościami. Gdzie nawet najbardziej światowi podr&oacute;żnicy mogą doświadczyć tego, co lokalne. W naszym zespole stajesz się częścią zintegrowanej społeczności Four Points by Sheraton, w kt&oacute;rej wszyscy są mile widziani, wspierają się nawzajem, a każdy hotel ma znaczenie. W nieskomplikowany spos&oacute;b dostarczamy dokładnie to, czego potrzebują goście. Jeśli pragniesz zapewniać gościom spok&oacute;j i komfort w przyjaznym, autentycznym i przystępnym środowisku, dołącz do naszego zespołu. Stając się częścią zespołu Four Points, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.</div></div>

AsstMgr-Housekeeping

Qiddiya | القدية

<div>
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project &mdash; it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up &mdash; Qiddiya is calling
 
 
 
 Role Purpose
 
 
 
 Lead the planning and execution of all event operations and site-wide delivery at Cultural and Heritage program, ensuring safe, efficient, and high-quality delivery of cultural programming, guest experience, and large-scale event operations in alignment with asset objectives
 
 
 
 Key Responsibilities
 
 
 
 
 Event Operations Planning &amp; Delivery
 
 
 
 <ul>
 <li>
 Lead end-to-end planning and execution of all event operations across Cultural and Heritage program, including the Festival and year-round programming
 </li>
 <li>
 Translate programming, marketing, and commercial plans into detailed operational delivery models
 </li>
 <li>
 Develop and manage event operations plans, schedules, and resource requirements
 </li>
 <li>
 Ensure seamless execution of all programming and activities in line with operational plans
 
 
 </li>
 </ul>
 
 Logistics, Site Readiness &amp; Overlay
 
 
 
 <ul>
 <li>
 Lead planning and execution of logistics, site readiness, and event overlay (temporary infrastructure, structures, utilities, and services)
 </li>
 <li>
 Ensure readiness of all operational infrastructure prior to opening and across event cycles
 </li>
 <li>
 Oversee site setup, dismantling, and transition between events or programming phases
 </li>
 <li>
 Coordinate movement planning including access, transport, parking, and crowd flows
 
 
 </li>
 </ul>
 
 Health, Safety &amp; Security (HSE)
 
 
 
 <ul>
 <li>
 Establish and enforce HSE and security frameworks across all operations
 </li>
 <li>
 Oversee crowd management planning, emergency response, and incident management protocols
 </li>
 <li>
 Ensure compliance with regulatory and authority requirements
 </li>
 <li>
 Coordinate with security agencies and government entities to ensure safe delivery
 
 
 </li>
 </ul>
 
 Guest Experience &amp; On-Ground Delivery
 
 
 
 <ul>
 <li>
 Ensure delivery of a high-quality, safe, and seamless visitor experience across all touchpoints
 </li>
 <li>
 Oversee guest flow, queue management, accessibility, and service standards
 </li>
 <li>
 Monitor on-ground performance and address operational issues in real time
 
 
 </li>
 </ul>
 
 Vendor &amp; Operator Management
 
 
 
 <ul>
 <li>
 Oversee management of all operational vendors, contractors, and service providers
 </li>
 <li>
 Ensure vendor performance meets operational, safety, and service standards
 </li>
 <li>
 Coordinate with procurement and contract management functions
 
 
 </li>
 </ul>
 
 Cross-Functional Integration &amp; Feasibility
 
 
 
 <ul>
 <li>
 Lead operational feasibility assessment of programming, commercial, and marketing initiatives
 </li>
 <li>
 Ensure alignment between programming requirements and operational capabilities
 </li>
 <li>
 Work closely with:
 </li>
 <ul>
 <li>
 Programming &rarr; feasibility and scheduling
 </li>
 <li>
 Commercial &rarr; activation requirements
 </li>
 <li>
 Marketing &rarr; campaign-driven demand
 
 
 </li>
 </ul>
 </ul>
 
 Asset &amp; Site Coordination
 
 
 
 <ul>
 <li>
 Coordinate closely with Asset &amp; Site Management on facilities, maintenance, and infrastructure readiness
 </li>
 <li>
 Ensure operational alignment with permanent and temporary asset requirements
 </li>
 <li>
 Support long-term planning of site usage and capacity
 
 
 </li>
 </ul>
 
 Asset Management &amp; Group Alignment
 
 
 
 <ul>
 <li>
 Align operational plans with Asset Management direction and performance expectations
 </li>
 <li>
 Coordinate with Qiddiya Group functions and external authorities where required
 </li>
 <li>
 Provide operational input into planning, budgeting, and performance reviews
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Define and track operational KPIs including service levels, efficiency, and safety
 </li>
 <li>
 Monitor performance during events and identify improvement opportunities
 </li>
 <li>
 Implement continuous improvement initiatives across operations
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 <ul>
 <li>
 Operational delivery against plan
 </li>
 <li>
 Visitor experience and satisfaction
 </li>
 <li>
 Health, safety, and security performance
 </li>
 <li>
 Efficiency of event execution
 </li>
 <li>
 Readiness and delivery of major events
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong experience in large-scale event operations and delivery
 </li>
 <li>
 Ability to manage complex logistics and site operations
 </li>
 <li>
 Strong knowledge of crowd management and HSE standards
 </li>
 <li>
 Ability to operate in high-pressure, fast-paced environments
 </li>
 <li>
 Cross-functional coordination and execution capability
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12-15+ years of experience, with a significant portion in leadership roles overseeing large-scale operations and event delivery
 </li>
 <li>
 Proven experience in:
 </li>
 <li>
 Planning and delivering large-scale events, festivals, or destination operations with high visitor volumes
 </li>
 <li>
 Managing complex, multi-site or multi-zone environments involving diverse activities and stakeholders
 </li>
 <li>
 Leading end-to-end event operations, including planning, logistics, site readiness, and live delivery
 </li>
 <li>
 Strong experience in:
 </li>
 <li>
 Crowd management, HSE, and security operations within large public events
 </li>
 <li>
 Operational planning and logistics, including transport, access, and site movement
 </li>
 <li>
 Vendor and contractor management across multiple service lines
 </li>
 <li>
 Demonstrated ability to:
 </li>
 <li>
 Operate in high-pressure, real-time environments with critical decision-making responsibilities
 </li>
 <li>
 Manage and coordinate with government authorities, regulatory bodies, and security agencies
 </li>
 <li>
 Lead large, cross-functional operational teams and on-ground workforce
 </li>
 <li>
 Experience in:
 </li>
 <li>
 Pre-opening and activation phases of large-scale venues, events, or destinations (preferred)
 </li>
 <li>
 Transitioning from readiness to live operations and managing ongoing operational cycles
 </li>
 </ul>
</div>

Director - Operations & Event Delivery

<div>Additional Information 
Job Number26095117 
Job CategoryEngineering &amp; Facilities 
LocationImam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
 
Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li></ul> 
CORE WORK ACTIVITIES 
Managing Property Operations and Engineering Budgets
<ul><li>Supervises Engineering in the absence of the Director of Engineering.</li></ul>
<ul><li>Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.</li></ul>
<ul><li>Maintains and operates equipment at optimum effectiveness, efficiency and safety.</li></ul>
<ul><li>Establishes and manages an effective rooms maintenance program.</li></ul>
<ul><li>Ensures compliance with all Engineering departmental policies, standards and procedures.</li></ul>
<ul><li>Manages department's controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Select and order or purchase new equipment, supplies, and furnishings.</li></ul>
<ul><li>Inspect and evaluate the physical condition of facilities in order to determine the type of work required.</li></ul>
<ul><li>Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.</li></ul>
<ul><li>Supervises the day to day operations of Engineering.</li></ul> 
Maintaining Property Standards
<ul><li>Maintains accurate logs and records as required.</li></ul>
<ul><li>Assists in effectively planning, scheduling and evaluating preventative maintenance programs.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li></ul> 
Managing Profitability
<ul><li>Helps establish priorities for total property maintenance needs.</li></ul>
<ul><li>Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Supervises employee's ability to execute departmental and property emergency procedures.</li></ul>
<ul><li>Reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Solicits employee feedback.</li></ul>
<ul><li>Helps ensure regulatory compliance to facility regulations and safety standards.</li></ul>
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Chief Engineer

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Galaxea
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism. 


Job Purpose

The Senior Manager &ndash; Dive Operations is a senior, site-based leadership role responsible for the full establishment, launch, and ongoing operational excellence of the dive center at the designated asset. The role plays a critical part in building a world-class dive operation from the ground up, including recruitment, team development, facility readiness, and implementation of robust systems, processes, and standards. 


Once operational, the role assumes full accountability for the safe, efficient, and premium delivery of all diving and underwater tourism activities. This includes oversight of daily operations, exceptional guest experiences, strict adherence to international dive safety standards, staff performance management, environmental stewardship, and brand alignment. 


The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism, safety, and service excellence. Responsibilities extend to leading dive excursions, delivering and overseeing dive training and certification programs, managing all dive-related sales and revenue streams, and supporting the long-term growth of Galaxea&rsquo;s dive operations across multiple assets. 


Job Responsibilities

General Responsibilities
<ul>
<li>Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset.</li>
<li>Ensure the smooth, safe, and efficient day-to-day operation of the dive center.</li>
<li>Support the Galaxea Cluster Manager in the planning, development, and expansion of dive centers across other assets as required.</li>
<li>Recruit, build, lead, and develop a high-performing dive operations team, managing a workforce of up to 13 diving professionals.</li>
<li>Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive, high-profile environmental and marine conservation requirements.</li>
<li>Work remotely as required and attend office locations when operational or business needs dictate.</li>
<li>Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards.</li></ul> 


Establishment of Dive Center &ndash; Pre-Opening
<ul>
<li>Work in close partnership with the Galaxea Cluster Manager to plan, develop, and deliver the dive center and all associated operational components.</li>
<li>Support and collaborate with all RSG departments during the delivery phase to ensure timelines, targets, and operational phasing requirements are met.</li>
<li>Ensure the dive center is delivered in line with design intent, safety requirements, operational efficiency, and brand standards.</li></ul> 


Establishment of Dive Center &ndash; Post-Opening
<ul>
<li>Maintain and continuously enhance operational standards, with safety as the highest and non-negotiable priority.</li>
<li>Ensure all dive center activities are conducted professionally, consistently, and in line with international best practice.</li>
<li>Oversee and ensure the safe and professional execution of all daily diving activities.</li>
<li>Ensure all training courses and certifications are delivered safely, conservatively, and strictly in accordance with the standards of the respective training agencies.</li>
<li>Maintain accurate, up-to-date, and auditable records for all dive center activities, training, and operations.</li>
<li>Plan, direct, analyze, and coordinate all dive-related sales, including retail operations, to maximize revenue and guest satisfaction.</li>
<li>Build and sustain strong working relationships with internal stakeholders, peers, partners, and the public.</li></ul> 


Media Coverage
<ul>
<li>Support the Destination Development department, when required, in facilitating photo and video media coverage.</li>
<li>Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership.</li></ul> 


Policies, Systems, Processes, Procedures, Standards &amp; Reporting
<ul>
<li>Implement, adopt, and comply with all functional policies, procedures, SOPs, and operational instructions to ensure consistency and control.</li>
<li>Assist the Senior Dive Operations Manager in preparing accurate, timely MIS reports in line with corporate and functional reporting requirements.</li></ul> 


Safety, Quality &amp; Environment
<ul>
<li>Apply all safety, quality, and environmental management policies to ensure the highest levels of employee and guest safety.</li>
<li>Ensure full legislative compliance and promote a strong culture of environmental responsibility and marine conservation.</li>
</ul>
Continuous Improvement
<ul>
<li>Actively identify and contribute to opportunities for continuous improvement across systems, processes, and practices.</li>
<li>Drive operational excellence by benchmarking against international best practices, improving productivity, reducing costs, and enhancing guest experiences.</li></ul> 


Job Stakeholders

Internal:
<ul>
<li>RSG Destination Development</li>
<li>Group Environment and Sustainability</li>
<li>Red Sea Zone Authority</li>
</ul>
External:
<ul>
<li>Ministry of Tourism</li>
<li>Ministry of Environment, Water and Agriculture and its affiliated centers</li>
<li>Universities and research institutions</li></ul> 


Job Requirements

Qualifications &amp; Experience
<ul>
<li>Certified PADI Instructor</li>
<li>Minimum of 500 logged dives</li>
<li>Certified at least 50 students across all core courses</li>
<li>Proven experience in dive center and/or resort management across multiple geographic locations</li>
<li>Strong background in dive business and/or resort operations</li>
<li>Demonstrated hospitality and guest service track record</li>
<li>Extensive diving health and safety experience</li>
<li>Experience operating in diverse global dive environments</li>
<li>Dive equipment management and maintenance oversight</li>
<li>Dive retail and commercial operations experience</li>
<li>Strong understanding of marine conservation principles</li>
<li>Valid Fit-to-Dive medical certification</li>
<li>Underwater photography and videography skills</li></ul> 


Essential Skills
<ul>
<li>Excellent written and spoken English</li>
<li>Strong communication, presentation, and public speaking skills</li>
<li>Exceptional customer service mindset with a proactive, &ldquo;can-do&rdquo; attitude</li>
<li>Flexible, open-minded, and adaptable approach to work and environment</li>
<li>Self-motivated with strong time management and deadline-driven delivery</li>
<li>Ability to guide dives that deliver a premium &ldquo;wow&rdquo; guest experience</li>
<li>Strong technical knowledge of dive equipment and maintenance standards</li>
<li>Highly detail-oriented with excellent organizational skills</li>
<li>Guest-experience focused with the ability to manage high-end clientele</li>
<li>Strong cross-cultural awareness and ability to work with diverse nationalities</li>
<li>Proven ability to handle guest feedback, requests, and complaints professionally</li>
<li>Commitment to the highest possible safety standards for guests and staff</li>
<li>Lead by example as a role model for professional conduct and behavior</li>
<li>Strong leadership and people management capabilities</li>
<li>Ability to work independently and as part of a team with sound judgment</li>
<li>Maintain strict confidentiality at all times</li>
<li>Proficient in Microsoft Office applications</li>
<li>Strong interest in marine science, conservation, research, and education</li>
<li>Ability to train and mentor staff to deliver exceptional guest experiences</li>
<li>Strong administrative, planning, and coordination capabilities</li></ul> 


Desirable Skills
<ul>
<li>Additional spoken language(s), preferably Arabic</li>
<li>Social media content creation and posting skills</li>
<li>Advanced marine life identification skills (fish, invertebrates, reptiles, mammals)</li>
<li>Certified workshop technician for multiple dive equipment brands</li></ul> 


Job Context
<ul>
<li>Operates across The Red Sea and AMAALA destinations in a strategic, multi-site capacity.</li>
<li>Requires frequent travel and flexibility to work extended hours, including weekends and peak seasons.</li>
<li>Oversees a wide range of marine and diving operations across multiple locations.</li>
<li>Plays a critical leadership role in delivering safe, innovative, and world-class diving experiences aligned with destination growth and vision.</li></ul></div></div></div></div></div>

Senior Manager - Dive Operations

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