data analyst

financial analyst

operations support analyst Jobs in Houston

operations support analyst

senior financial analyst

business systems analyst

hardware software analyst technology services

Cypress-Fairbanks Independent School District

<div>QUALIFICATIONS:
<ul><li>High School diploma required; Bachelor&rsquo;s degree preferred.</li><li>
Microsoft Certified Solutions Expert (MCSE) in Desktop Infrastructure preferred.</li><li>
Ivanti Admin Certification and Google Admin Certification are preferred.</li><li>
Minimum of 5 years of successful experience in supporting and installing computer hardware and peripherals.</li><li>
Experience in the support of PC software products in a wide variety of applications including Windows 10, MS Office, Office 365, AutoCAD, and Adobe.</li><li>
Expert-level experience with Ivanti Endpoint Manager, Workspace One, VMWare, Google Admin Console, Microsoft System Configuration Center, and Group Policies, Adobe Management Console, Firewall, Cybersecurity, and Software Patching preferred.
</li></ul>TERMS OF EMPLOYMENT:
Probationary/Term Contract: 250 days 
SALARY:
$80,277 (IA-7)
Salary Range (based on experience) as set by the Board of Trustees 
ESSENTIAL FUNCTIONS:<ul><li>
Prepares base images: for existing and new equipment for distribution.</li><li>
Designs and builds software packages needed for pushing to devices.</li><li>
Assists with the implementation of network, local, and cloud applications.</li><li>
Designs and makes recommendations and documents plans for delivery of network applications using Ivanti, Google Admin Console, Workspace One, or other Application delivery tools and systems.</li><li>
Documents the design of each image as to versions of software, pieces of software, and special settings necessary for input, and output devices for each model of hardware.</li><li>
Assists with internal support training for Help Desk Analysts, Technology Service Technicians, District Contractors, and Media Specialists.</li><li>
Deploys and manages desktops and mobile devices that provide access to district portal, desktop virtualization, remote desktop services, and application virtualization.</li><li>
Provides problem determination and problem resolution in response to district software application issues.</li><li>
Assists in the support of technology applications at school sites when necessary.</li><li>
Interfaces with cross-functional team members to facilitate the installation of necessary software on existing Local Area Networks and Wireless Networks.</li><li>
Serves as a resource person for administrative or instructional personnel/students engaged in specialized computer hardware intensive projects.</li><li>
Documents and tests the design of drivers and software needed for common images.</li><li>
Prepares instructions necessary to facilitate easy distribution of software and hardware installations by designated personnel.</li><li>
Performs testing on new device requests to ensure compatibility with current systems, software applications, and peripheral devices.</li><li>
Prepares software packages and images for existing and new equipment for distribution.</li><li>
Patching and vulnerability management and compliance with CFISD&rsquo;s Cybersecurity processes and protocols. Review vulnerabilities and align their reduction through ongoing patching initiatives and working with product leaders and patch owners on rolling out patches and vulnerability remediation.</li><li>
Provides outstanding customer service.</li><li>
Performs other duties as assigned.</li></ul>
SUPERVISORY RESPONSIBILITIES: None 
WORKING CONDITIONS:
Mental Demands/Physical Demands/Environmental Factors:
Maintains emotional control under stress. Prolonged use of computer. Repetitive hand motions. Frequent standing, and walking; moderate bending, stooping, pushing, pulling, and lifting up to 25 pounds. Exposure to cold and refrigerated areas 
DEADLINE TO APPLY:
Until filled. 
All applications will be reviewed.
Not all applicants will be interviewed. 
Hiring managers may choose to email you regarding this application. Please monitor your email regularly for any communication. 
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.</div>

Hardware/Software Analyst, TECHNOLOGY SERVICES

Halliburton

<div>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.<div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
In this role, you will be responsible for the development of new automation and controls technology for Halliburton&rsquo;s Production Enhancement (PSL). You will develop state-of-the-art technology solutions for some of the most challenging problems in oil &amp; gas to improve operational efficiency, lower costs, and maximize productivity. You will need to be creative, dynamic, passionate, and data-driven with the ability to effectively communicate and influence the team to deliver best-in-class technology.</div></div><div><div><h2 class="jobSectionHeader">
Essential Duties &amp; Responsibilities</h2></div><div><ul><li>
Develop state-of-the-art controls &amp; automation systems technology.</li><li>
Lead development (develop code for PLC, NI or related software control systems), commissioning, and testing of control systems for frac and stimulation equipment.</li><li>
Design and implement automation system networks, including specifying communications protocols, communications media and associated hardware.</li><li>
Conduct hardware &amp; software verification and validation.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Experience &amp; Knowledge</h2></div><div><ul><li>
Experience in oil &amp; gas and power generation preferred.</li><li>
Experience in large-scale industrial processes (chemical, pharmaceutical, oil &amp; gas refining) is essential to be successful in this role.</li><li>
Proven experience in the development of advanced controls systems and Human Machine Interface (HMI) including PLC-based systems including model-based predictive and corrected parameter controls including the application of plant level modeling.</li><li>
Strong background and experience in signal processing and analysis, control systems, system dynamics, and associated mathematics and computation.</li><li>
Experience with system identification, data acquisition, measurement, and estimation techniques.</li><li>
Experience with industrial communication protocols (e.g., Modbus, UDP/TCP, CAN, Profinet, more) for system integration</li><li>
Experience with sensors, actuators, pumps, VFDs and other industrial automation hardware is a plus.</li><li>
Experience with system safety design: IEC 61508, IEC 61131-3, functional safety (SIL).</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Competency, Skills &amp; Abilities</h2></div><div><ul><li>
Expertise implementing Siemens TIA portal, Allen Bradley, and/or National Instrument cRIO control systems. Experience in other system platforms will be considered.</li><li>
Ability to program in Microsoft VS, other IDE, C# and C++, Phyton, Java, MATLAB is a Plus.</li><li>
Ability to read and interpret electrical and mechanical drawings and diagrams, electrical schematics, piping and instrument drawings (P&amp;IDs), flow charts and cause and effect diagrams.</li><li>
Strong troubleshooting, documentation, and technical communication skills.</li><li>
Support commissioning activities for field installations as needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Skills acquired through the completion of an undergraduate degree in Electrical Engineering or similar discipline and 4 years of related experience.</li><li>
Completion of a masters degree in Electrical Engineering or similar discipline is preferred.</li></ul>
Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs.</div></div></div>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. 
Location
3000 N. Sam Houston Parkway E., Houston, Texas, 77032, United States 
Job Details
Requisition Number: 204764
 
Experience Level: Experienced Hire 
Job Family: Engineering/Science/Technology 
Product Service Line: Production Enhancement
 
Full Time / Part Time: Full Time
Additional Locations for this position: 
Compensation Information 
Compensation is competitive and commensurate with experience.</div>

R&D: Advanced Controls Systems Engineer (Senior-Advisor)

Patten Title Company

<div>
 The IT Support Representative provides day-to-day technical support for the organization&rsquo;s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 User Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Serve as the primary point of contact for IT-related support requests.
 
 </li>
 <li>
 Troubleshoot hardware, software, network, and connectivity issues.
 
 </li>
 <li>
 Provide remote and in-person technical support to end users.
 
 </li>
 <li>
 Escalate complex technical issues to senior IT staff or external vendors.
 
 </li>
 <li>
 Assist with onboarding new employees, including workstation setup and system access.
 
 </li>
 <li>
 Provide basic user training and guidance on company systems and tools.
 
 
 
 System Maintenance &amp; Administration
 
 
 
 </li>
 <li>
 Set up and configure desktops, laptops, printers, and mobile devices.
 
 </li>
 <li>
 Manage user accounts, passwords, and access permissions.
 
 </li>
 <li>
 Install software updates, patches, and security configurations.
 
 </li>
 <li>
 Monitor system performance and report recurring issues.
 
 </li>
 <li>
 Maintain documentation of support tickets, resolutions, and IT procedures.
 
 
 
 Network &amp; Security Support
 
 
 
 </li>
 <li>
 Assist with troubleshooting network connectivity, VPN, and email issues.
 
 </li>
 <li>
 Support cybersecurity best practices including endpoint protection and access controls.
 
 </li>
 <li>
 Help enforce IT policies and data security standards.
 
 </li>
 <li>
 Assist with maintaining backups and supporting disaster recovery procedures.
 
 
 
 Equipment &amp; Asset Management
 
 
 
 </li>
 <li>
 Track and manage IT inventory including hardware and licenses.
 
 </li>
 <li>
 Coordinate equipment repairs and warranty claims when needed.
 
 </li>
 <li>
 Maintain organized records of assigned equipment and assets.
 
 </li>
 </ul>
 
 Key Competencies
 
 
 <ul>
 <li>
 Customer service mindset
 
 </li>
 <li>
 Problem-solving ability
 
 </li>
 <li>
 Technical aptitude
 
 </li>
 <li>
 Attention to detail
 
 </li>
 <li>
 Time management and prioritization
 
 </li>
 <li>
 Cross-functional collaboration
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3+ years of experience in IT support or help desk roles.
 
 </li>
 <li>
 Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field (or equivalent experience).
 
 </li>
 <li>
 Experience supporting Windows and/or macOS environments.
 
 </li>
 <li>
 Working knowledge of Microsoft 365 and common business applications.
 
 </li>
 <li>
 Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
 
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 </li>
 <li>
 CompTIA A+, Network+, or similar certification preferred.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 
 </li>
 <li>
 Medical
 
 </li>
 <li>
 Dental
 
 </li>
 <li>
 Vision
 
 </li>
 <li>
 FSA and HSA options
 
 </li>
 <li>
 401(k) with employer matching up to 4% of salary
 
 </li>
 <li>
 Life insurance
 
 </li>
 <li>
 Paid Time Off
 
 </li>
 <li>
 Paid company holidays
 
 </li>
 <li>
 Short-term Disability
 
 </li>
 <li>
 Long-term Disability
 
 </li>
 <li>
 Discount program
 
 </li>
 <li>
 Employee Resource Services
 
 </li>
 <li>
 Fitness Membership discounts
 
 </li>
 </ul>
</div>

IT Support Representative

Google

<div>
 This role is not eligible for U.S. immigration sponsorship.
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
 </li>
 <li>
 Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
 </li>
 <li>
 Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
 </li>
 <li>
 Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 Completion of the online Google IT Support Professional Certificate program.
 </li>
 <li>
 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
 </li>
 <li>
 Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
 </li>
 <li>
 Experience working within a data center or network operation center environment.
 </li>
 <li>
 Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
 
 
 The AI and Infrastructure team is redefining what&rsquo;s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
 
 
 We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
 
 
 The US base salary range for this full-time position is $78,500-$110,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
 
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deploy and operate new data center infrastructure across projects or functions.
 </li>
 <li>
 Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
 </li>
 <li>
 Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
 </li>
 <li>
 Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
 </li>
 <li>
 Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Data Center Technician, Global Server Operations, 3PDC

Starling (YC W22)

<div>
 
 We are looking for a motivated and organized problem-solver to join our team as a Technical Support Engineer with hands on Electrical or Firmware Engineering Experience (2-5 years).&nbsp;
 
 
 
 
 
 
 Location: Houston, Texas (On-site)
 
 
 
 
 Experience: 2&ndash;5 years
 
 
 
 
 Background: Software, Electrical, Firmware, or Biomedical Engineering
 
 
 
 
 
 
 
 
 
 🚀 About Starling
 
 
 
 Imagine giving patients the power of real-time health insight, simply by using the bathroom. Starling Medical is building the first clinically-backed, at-home urinalysis platform designed to support patients with chronic health conditions.
 
 
 
 
 Backed by prestigious organizations like
 
 
 Y Combinator (YC)
 
 
 and
 
 
 AARP
 
 
 , our mission is clear: prevent hospitalizations by providing immediate, actionable insights. Our first product focuses on non-invasively monitoring the risk of Urinary Tract Infections (UTIs), a major health concern. If you're excited about leveraging technology to build a product that impacts daily health and keeps people out of the hospital, you belong with us.
 
 
 
 
 
 
 🛠️ The Role: Technical Support Engineer
 
 
 
 As our first
 
 
 Technical Support Engineer
 
 
 , you are the "Face of Starling" to our patients and the "Voice of the Field" for our engineering team. This is a unique hybrid role for someone who loves talking to people just as much as they love taking things apart to see why they broke.
 
 
 
 
 You will be the primary point of contact for our users, managing the end-to-end customer experience while triaging issues across the UrinDx-Lite&rsquo;s embedded systems and supporting software, including Starling&rsquo;s mobile applications and web application.
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Front-Facing Customer Success:
 
 
 Act as the primary technical contact for patients. You will guide them through setup, resolve their frustrations with empathy, and ensure they feel supported in managing their health.
 
 </li>
 <li>
 
 App Triage:
 
 
 Diagnose and t
 
 
 roubleshoot
 
 
 app features and functionality. Communicate needs for new features and help verify features pass quality checks before being released.
 
 </li>
 <li>
 
 Embedded Systems Triage:
 
 
 When a device isn't performing, you&rsquo;ll dive into the "why." You will investigate issues involving BLE connectivity, i2c sensor communication, and firmware behavior to determine if an issue is environmental, user-driven, or a system bug.
 
 </li>
 <li>
 
 Hardware &amp; Firmware Debugging:
 
 
 Leverage your engineering background to tinker with returned hardware. You&rsquo;ll use oscilloscopes and soldering irons to troubleshoot PCBs and use command-line tools to pull logs from our Nordic/Zephyr-based systems.
 
 </li>
 <li>
 
 Product Team Collaboration:
 
 
 Work as a core member of the Product team. You will translate "field static" into actionable insights, helping the engineering team prioritize fixes and influencing the roadmap for our next-generation hardware.
 
 </li>
 <li>
 
 Documentation &amp; Scaling:
 
 
 Help maintain good documentation practices and detailed records of patient interactions and technical resolutions in Notion/Github. You will build the "Knowledge Base" from scratch, creating the guides and SOPs that will allow us to scale from dozens to thousands of patients. Learn and take part in good documentation practices for medical device development.&nbsp;
 
 </li>
 </ul>
 
 
 
 
 💡 Qualifications
 
 
 
 The Basics:
 
 
 <ul>
 <li>
 
 Location:
 
 
 Must be based in or willing to relocate to Houston, Texas.
 
 </li>
 <li>
 
 Experience:
 
 
 2&ndash;5 years in a technical support, field application, or systems engineering role.
 
 </li>
 <li>
 
 Education:
 
 
 Background in Mobile App Development, Electrical Engineering, Biomedical Engineering, or Firmware Engineering.
 
 </li>
 </ul>
 
 
 Technical Muscle:
 
 
 <ul>
 <li>
 
 Systems Curiosity:
 
 
 Experience (or a deep desire to learn) debugging embedded systems. Familiarity with
 
 
 BLE, i2c
 
 
 , and low-power sensors is highly preferred.
 
 </li>
 <li>
 
 Bench Skills:
 
 
 Proficiency handling PCBs with an
 
 
 oscilloscope
 
 
 or multimeter and the ability to use a
 
 
 soldering iron
 
 
 for quick board modifications.
 
 </li>
 <li>
 
 Software Savvy:
 
 
 Comfortable using
 
 
 command-line tools
 
 
 , git, Github and Notion. Have experience working on a Mobile, Web or Firmware project in the past.
 
 </li>
 <li>
 
 Bonus Points:
 
 
 Familiarity with the
 
 
 Zephyr/Nordic SDK
 
 
 or experience with PCB design tools like
 
 
 Altium
 
 
 .
 
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 
 Empathetic Communicator:
 
 
 You can explain complex firmware or App issues to an elderly patient without using jargon, and then turn around and explain the root cause to a Senior Firmware Engineer using precise technical data.
 
 </li>
 <li>
 
 Methodical Problem Solver:
 
 
 You don't just fix the symptoms; you hunt for the root cause.
 
 </li>
 </ul>
 
 
 
 
 ✨ The Impact
 
 <ul>
 <li>
 
 Ensure Patient Success:
 
 
 You directly ensure that every device in the field is performing optimally, providing a seamless user experience that delivers the high-quality data Starling needs to improve patient health.
 
 </li>
 <li>
 
 Influence Product Evolution:
 
 
 Your feedback from the front lines will directly dictate future hardware and software iterations.
 
 </li>
 <li>
 
 Exposure to the TMC Ecosystem:
 
 
 Work at the heart of the Texas Medical Center, the largest medical complex in the world.
 
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Competitive hourly rate/salary commensurate with experience.
 
 </li>
 <li>
 
 Opportunity to work on cutting-edge, life-saving technology.
 
 </li>
 <li>
 
 A collaborative environment where your voice directly shapes the product.
 
 </li>
 <li>
 
 Massive growth potential as we scale our commercial launch.
 
 </li>
 </ul>
 
 
 Starling Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 <li>
 
 </li>
</div>

Technical Support Engineer

Sysco

<div>This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. 
Summary:
The Functional Analyst, A/V Media Services supports the implementation and operational management of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have experience in AV technologies, conferencing platforms, and infrastructure, with a high focus on exceptional customer service and executive-level support.
The Functional Analyst, collaborates with Product Owner/Platform Owner and Senior A/V Analyst and partners with our Global Infrastructure team to deliver ongoing maintenance, support, lifecycle management and continuous improvement of our meeting rooms and event spaces
Responsibilities:<ul><li>
Provide operational support for platforms including Microsoft Teams, Webex, Cisco conferencing solutions, and other room control systems (e.g., Crestron, Logitech, Neat, etc.).</li><li>
Act as Tier 1-2 support, escalating complex or systemic issues as needed.</li><li>
Coordinate with vendors and internal teams to support successful delivery.</li><li>
Assist in evaluating new AV technologies and follow established AV standards and best practices.</li><li>
Participate in AV‑related projects such as new room deployments, upgrades, and system refreshes.</li><li>
Ensures up to date inventory of all A/V related assets.</li><li>
Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments</li><li>
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams</li><li>
Provides production support and helps drive down technical debt</li><li>
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction</li><li>
Develop documentation and provide training to users as appropriate</li><li>
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability</li><li>
Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality</li></ul>
Education<ul><li>
Bachelor's degree in CS or equivalent</li></ul>
Mandatory Experience:<ul><li>
2-4 years of experience in supporting enterprise conferencing or A/V systems (conference rooms, collaboration tools, room hardware).</li><li>
AV and IT related certifications are a plus (e.g., CTS, Microsoft, Crestron Fundamentals, Network+)</li><li>
Basic knowledge of continuous integration / continuous delivery practices</li></ul>
Competencies:<ul><li>
Demonstrated customer‑service mindset, with a focus on end‑user experience and issue resolution.</li><li>
Basic understanding of AV signal flow, room design concepts, and AV networking fundamentals.</li><li>
Ability to follow global AV standards and deployment guidelines.</li><li>
Ability to manage multiple support requests, prioritize incidents, and meet response expectations in a fast‑paced environment</li><li>
Collaborative team player with a willingness to learn and grow within the AV and conferencing domain.</li><li>
Demonstrated &ldquo;agile-development&rdquo; mindset with strong customer-focus &amp; results-orientation</li><li>
Effective interpersonal, teamwork and collaboration skills</li><li>
Strong analytical and business problem solving skills</li><li>
Strong communication and documentation skills</li></ul>
#LI-HR1</div>

Functional Analyst - A/V Media Services

National Equipment Dealers

GENERAL SUMMARY: 
Assists with maintaining the division’s computers, printers, laptops, handhelds and other peripheral equipment. Installs and maintains hardware and software applications. Provides remote phone support and travels to multi-state locations as needed. Answers incoming helpdesk calls and responds to helpdesk emails. Provides 1st line technical support and training for the various company information systems. Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
 
Essential Duties And Responsibilities: 
<ul>
<li>Performs updates, maintenance, troubleshooting and repair for all hardware, including PC’s, laptops, peripheral, and mobile equipment to ensure proper functioning.</li>
<li>Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.</li>
<li>Assists with the monitoring and performing of archives, backups and restores.</li>
<li>Assists with the maintenance, troubleshooting and repair of the local area network and wide area network connectivity, including VPN tunnels, to ensure continuous service.</li>
<li>Performs the maintenance, troubleshooting and repair of all hardware, including PC’s, laptops, printers, handhelds and other peripheral equipment to ensure proper functioning.</li>
<li>Serves as the primary technical support contact for all computer/network related issues and problems.</li>
<li>Assist in maintaining an inventory and tracking of all computer software. Tracks user licensing of all software, including Microsoft Exchange, Windows, Office, RAS, ADP Payroll and other major systems.</li>
<li>Assist in maintaining an inventory and replacement schedule for all hardware and peripherals.</li>
<li>Reviews, monitors and maintain mobile devices and replaces as needed.</li>
<li>Assigns all company cell phones to users and insures property tracking in HRIS system.</li>
</ul>
Additional Duties And Responsibilities: 
<ul>
<li>Cross-trains to support certain functions of the route accounting software (RAS) as needed.</li>
<li>Assists with maintaining the inventory of surplus hardware and software library in a secure and orderly fashion.</li>
<li>Assists with technical training all network users.</li>
<li>Assists with maintaining the computer workroom and storage areas to ensure that they are clean and orderly.</li>
<li>Performs any additional duties as assigned by the IT Service Desk Manager.</li>
</ul>
Foundation Knowledge, Skills, and/or Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Possesses technical proficiency in each of the following technologies: Microsoft Active Directory, Microsoft Windows server/desktop operating systems, server/desktop hardware, Microsoft Office and MS DOS.</li>
<li>Able to complete technical tasks with minimal supervision.</li>
<li>Able to work effectively in a multi-tasking environment.</li>
<li>Flexible; able to adapt well to change and work constructively under stress and pressure.</li>
<li>Able to interact with others positively and effectively. Able to listen actively to others in order to provide solid customer service.</li>
<li>Able to troubleshoot and diagnose problems and implement solutions in order to resolve technical problems.</li>
<li>Able to communicate clearly and effectively both verbally and in writing.</li>
</ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Must use own means of transportation (i.e. vehicle) to travel to remote facilities when needed, in order to service end user needs.</li>
<li>Able to move computer equipment weighing 15 to 25 lbs.</li>
<li>Able to reach, bend and stoop in order to troubleshoot computer equipment.</li>
</ul>
Educational/Vocational/Previous Experience Recommendations: 
<ul>
<li>Associates degree in computer science or related field preferred.</li>
<li>High School diploma or GED required</li>
<li>Valid driver's license and acceptable driving record required.</li>
<li>Minimum of 1-year experience working with Local Area Network (LAN), Wide Area Network (WAN), Microsoft desktop/server operating systems and general software applications required.</li>
<li>Previous technical support experience with IT Help Desk preferred.</li>
</ul>
Working Conditions: 
<ul>
<li>Normal office environment.</li>
<li>Possible exposure to electrical shock and machinery with moving parts.</li>
</ul>

IT Technician (NED Shared Services)

Explore 580+ Hardware software analyst technology services in Houston this March. Find roles across top companies and apply now to boost your career.