customer service representative

bilingual patient services representative Jobs in Los Angeles

bilingual patient services representative (remote, spanish speaking) Jobs in Los Angeles

collections/phone support representative Jobs in Los Angeles

collections/phone support representative

customer experience specialist Jobs in Los Angeles

customer experience specialist

healthcare customer service representative

University of Southern California

<div>Job ID REQ20173687 Category Keck Medicine of USC</div>
 <div>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.
Essential Duties<ul><li>
1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.</li><li>
2. Strives for first call resolution and demonstrates high level of customer service.</li><li>
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.</li><li>
4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.</li><li>
5. Exhibits collegial and professional demeanor in all interactions.</li><li>
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.</li><li>
7. Follows USC/Keck Communications standard and policy.</li><li>
8. Accepts alternate assignments to any area within the organization as assigned by Management.</li><li>
9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.</li><li>
10. Other duties as assigned</li><li>
11. May verify insurance as needed</li><li>
12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.</li><li>
13. May perform follow up check with all open pages while on shift and before leaving shift.</li><li>
14. Assists with staff and patient concerns courteously and professionally.</li><li>
15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.</li><li>
16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.</li><li>
17. Assists with staff and patient concerns courteously and professionally.</li><li>
18. Utilizes organizationally defined systems to perform patient communication.</li><li>
19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations.</li><li>
20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.</li></ul>
Required Qualifications:<ul><li>
Req High school or equivalent</li><li>
Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof.</li></ul><ul><li>
Req Demonstrated interpersonal skills.</li><li>
Req Ability to multi-task.</li><li>
Req Excellent verbal and written communication skills.</li></ul>
Preferred Qualifications:
<ul><li>Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types.</li><li>
Pref Knowledge of medical terminology.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul>
Required Licenses/Certifications:
<ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul> 
The hourly rate range for this position is $21.00 &ndash; $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div>Job ID REQ20173687 Posted Date 04/01/2026</div></div>

Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Union)

Keck Medicine of USC

<div>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.
Essential Duties<ul><li>
1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.</li><li>
2. Strives for first call resolution and demonstrates high level of customer service.</li><li>
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.</li><li>
4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.</li><li>
5. Exhibits collegial and professional demeanor in all interactions.</li><li>
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.</li><li>
7. Follows USC/Keck Communications standard and policy.</li><li>
8. Accepts alternate assignments to any area within the organization as assigned by Management.</li><li>
9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.</li><li>
10. Other duties as assigned</li><li>
11. May verify insurance as needed</li><li>
12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.</li><li>
13. May perform follow up check with all open pages while on shift and before leaving shift.</li><li>
14. Assists with staff and patient concerns courteously and professionally.</li><li>
15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.</li><li>
16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.</li><li>
17. Assists with staff and patient concerns courteously and professionally.</li><li>
18. Utilizes organizationally defined systems to perform patient communication.</li><li>
19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations.</li><li>
20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.</li></ul>
Required Qualifications:<ul><li>
Req High school or equivalent</li><li>
Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof.</li></ul><ul><li>
Req Demonstrated interpersonal skills.</li><li>
Req Ability to multi-task.</li><li>
Req Excellent verbal and written communication skills.</li></ul>
Preferred Qualifications:
<ul><li>Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types.</li><li>
Pref Knowledge of medical terminology.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul>
Required Licenses/Certifications:
<ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul> 
The hourly rate range for this position is $21.00 &ndash; $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div>Job ID REQ20173686 Posted Date 04/01/2026</div></div>

Kheir Clinic (FQHC)

MISSIONKheir&rsquo;s mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California.ASSIGNMENT SUMMARYThe Patient Services Representative (PSR) plays a vital role within the Kheir team. They are the first point of contact for our clients and are primarily responsible for maintaining the Ideal Patient Experience by working with patients at the beginning and end of the visit. Duties include verifying and updating patient demographic, insurance and appointment information in our scheduling software, scanning necessary documents, collecting payments for service and for invoices, scheduling follow-up appointments for medical, dental and vision, working items in departmental work queues, and responding to patient requests and inquiries in a timely fashion while exhibiting warmth, compassion and responsiveness to patients and their families. The PSR will report to the Clinic Manager. This is a full-time, non-exempt, hourly position.MINIMUM QUALIFICATIONS● Bachelor&rsquo;s Degree preferred, but not required.● Candidates will have 2-5 years&rsquo; experience in a sales or retail management environment or 3+ years&rsquo; work experience in healthcare insurance using medical billing software.● Superior customer service skills and self-motivated with the ability to exceed patient expectations.● Excellent organizational skills and attention to details.● Possess excellent interpersonal communication and written skills.● Computer proficiency with MS Office products and the ability to learn new programs quickly.● Ability to think critically and solve problems.● Good judgment and analytical skills.● Ability to prioritize and manage multiple projects in a fast-paced environment.● Bilingual (English/Korean or English/ Spanish)ESSENTIAL FUNCTIONS/RESPONSIBILITIES● Greeting and checking in patients in a friendly, courteous, and professional manner.● Collecting co-payments and verifying insurance coverage.● Scheduling and confirming patient appointments via text or calls and scheduling additional follow up appointments as needed.● Preparing new patient charts in EMR with special attention to detail for accuracy.● Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.● Collecting and posting payments &amp; record receipts.● Balancing nightly deposits and completing credit card processing.● Responding to key performance indicators to ensure practice success.● Answering and triaging calls- directing to appropriate individuals or departments.● Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.● Responsible for monitoring waiting rooms and ensuring that waiting areas are kept clean.● Assist patients with filling out forms when needed.● Participate in staff and educational meetings.● Direct patient complaints and concerns to supervisors in a timely manner.● Perform other duties as assigned.--------------------------------------------------------------------------------------------Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance.Please note that this job description is subject to change to meet the needs of Kheir Clinic.Pay: $23.00 - $25.00 per hourBenefits:<ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Bilingual Patient Services Representative

VanderHouwen

<div>
 
 
 Snapshot
 
 
 <ul>
 <li>
 W2 Temporary Contract
 </li>
 <li>
 Swing Shift / Starting at 2pm or 5pm, working every other weekend
 </li>
 <li>
 $24 - $25 an hour
 </li>
 </ul>
 
 
 
 
 
 Associate Patient Services Specialist
 
 
 
 Our client is seeking an Associate Patient Services Specialist to support critical patient registration activities within a fast-paced Emergency Department environment. This role ensures accurate intake, timely insurance verification, and a positive patient experience during high-stress moments, while working evening shifts and providing reliable weekend support.
 
 
 
 
 
 
 
 This role is onsite in Mission Hills, California.
 
 
 
 
 
 
 
 
 Associate Patient Services Specialist Responsibilities
 
 
 <ul>
 <li>
 Manage all Emergency Department patient registration tasks, capturing complete and accurate demographic and service information.
 </li>
 <li>
 Verify insurance benefits, confirm eligibility, and obtain required authorizations or precertifications for services.
 </li>
 <li>
 Communicate patient financial responsibilities and collect payments prior to or at the time of service.
 </li>
 <li>
 Deliver calm, professional, and respectful service to patients and families during potentially stressful or urgent situations.
 </li>
 <li>
 Maintain organized documentation, follow established protocols, and support efficient patient flow in a high-volume ER setting.
 </li>
 <li>
 Partner with clinical and administrative staff to resolve registration or insurance issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Associate Patient Services Specialist Qualifications
 
 
 <ul>
 <li>
 Prior experience in patient registration, healthcare administration, emergency services, or another high-volume customer service role.
 </li>
 <li>
 Strong attention to detail with the ability to accurately gather and confirm sensitive information.
 </li>
 <li>
 Familiarity with insurance verification, benefits review, and authorization processes.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to assist patients and families with professionalism and empathy.
 </li>
 <li>
 Comfortable working in a fast-paced, urgent-care or ER environment.
 </li>
 <li>
 Ability to work evening shifts (2:00pm&ndash;10:30pm or 5:00pm&ndash;1:30am) and provide consistent weekend availability.
 </li>
 <li>
 Proficiency with electronic health records and standard office software is preferred.
 </li>
 </ul>
 
 
 
 
 
 Compensation: $20-$25/hr. (DOE)
 
 
 
 
 VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
 
 
 
 As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.
 
 
 
 
 
 
 Meet VanderHouwen
 
 
 
 What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.
 
 
 
 
 
 VanderHouwen is an award-winning, Women &amp; Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!
 
 
 
 
 
 VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
 
</div>

Emergency Room Receptionist

<div>Job ID REQ20173678 Category Keck Medicine of USC</div>
 <div>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.
Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.
Essential Duties<ul><li>
Counsels prospective and current undergraduate and graduate students and families on Student Health services. Provides critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person.</li><li>
Conducts appointment and scheduling requests using health center internal systems. Analyzes student needs and priority for multiple requests keeping in mind timing, demand, peak season availability, and professional resource issues or limitations. Creates and maintains medical data and reconciles to patient appointment records.</li><li>
Performs student health inquiry analysis and provides historical review of business functions and needs via internal and university systems and email communications. Assesses general inquiries, critical issues and life threatening situations in order to provide appropriate service.</li><li>
Contacts and distributes messages to medical personnel using a variety of electronic methods, including text, voice, email, and medical records systems.</li><li>
Handles student health insurance matters related to coverage, student eligibility status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations. May verify insurance coverage utilizing telephone contacts and web inquiries. May determine if patients&rsquo; insurance meets university requirements.</li><li>
Initiate preliminary evaluation/ intake of student problems/ issues and refers students to appropriate student services office for additional counseling, as needed. Liaises with other offices on behalf of students to facilitate problem resolution.</li><li>
Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.</li><li>
Reviews, researches and analyzes reasons for student contact in an effort to provide division with trends related to seasonal flows, student requests, streamline processes and opportunities, etc. Assesses findings and potential impact to services and policies. Serves as &ldquo;voice of the customer&rsquo; regarding current programs and potential modifications.</li><li>
Assists in preparation or updating of knowledge database articles, documents, and/or ad hoc reports as directed by manager, director, or lead.</li><li>
Ensures patient&rsquo;s rights to privacy, safety and confidentiality are maintained, in accordance with HIPPA regulations.</li><li>
Provides assistance to other departments and performs other duties as directed.</li><li>
Perform other duties as assigned.</li></ul>
Required Qualifications:<ul><li>
Req High school or equivalent</li></ul><ul><li>
Req Demonstrated excellent interpersonal, oral, written and listening skills.</li><li>
Req Experience in high-pressure and multi-tasking environment.</li><li>
Req Flexible schedule and understanding of highly seasonal environment is essential.</li></ul>
Preferred Qualifications:
<ul><li>Pref Bachelor's degree Business or operations field OR</li><li>
Pref Associate's degree Business or operations field</li></ul><ul><li>
Pref 2 years Experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) in a higher education or medical facility preferred.</li><li>
Pref Previous experience answering calls in a rehab or counseling environment preferred</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types preferred.</li><li>
Pref Knowledge of medical terminology strongly preferred.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul>
Required Licenses/Certifications:
<ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul> 

The hourly rate range for this position is $22.00 &ndash; $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div>Job ID REQ20173678 Posted Date 04/01/2026</div></div>

Medical Call Center Customer Service Representative - STU Health - Engemann Admin - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Crown Medical, Inc.

<div>
 
 Medical Sales Territory Representative -
 
 
 
 We are a leading Medical Device and Equipment company focused on 5 innovative segments of the U.S Healthcare market. We are a fully integrated
 
 
 company with internal resources dedicated to the development and promotion of medical supplies and device products. We believe that our proven products and
 
 
 customer focused marketing and sales efforts distinguish us within the medical industry.
 
 
 We are seeking aggressive, results-oriented individuals who will be able to drive branded Medical product sales within a defined territory. Excellent compensation with strong incentive potential which is linked directly to your ability to increase business within your assigned medical sales rep territory.
 
 
 The Medical Sales Representative will promote our innovative products to hospitals, urgent care facilities, nursing homes,primary care and specialty physicians. We are expecting to launch a number of new products in 2026 to our Medical Sales Rep team as well and beyond to further distinguish ourselves as a market leader.
 
 
 
 Medical Sales Rep responsibilities include, but are not limited to:
 
 
 
 <ul>
 <li>
 Continuously improve selling skills, product and competitor product knowledge by completing required training courses, working with your managers, and reviewing available information provided by the product management team
 </li>
 <li>
 Calling on territory healthcare providers and informing those healthcare providers about the features and benefits of our products, explaining the characteristics, uses, dosages, value add programs for our HCP&rsquo;s and their patients as well as the ability to effectively communicate other relevant educational information as directed by management in order to grow market share;
 </li>
 <li>
 Consistently develop a partnership selling style that includes an ability to use all available promotional literature and selling tools (excel based reports, market share &amp; usage reports, etc,) during sales calls as assigned;
 </li>
 <li>
 Educate, develop and maintain strong relationships with assigned territory healthcare providers and their staff, to further the progress of the company business;
 
 
 </li>
 </ul>
 
 Medical Sales Rep Basic Requirements:
 
 
 
 <ul>
 <li>
 Must be authorized to be employed in the United States
 </li>
 <li>
 Have a valid driver's license
 </li>
 <li>
 At least some success with abilities in business-to-business sales;
 </li>
 <li>
 Strong organization skills and excellent oral presentation and communication skills also required;
 </li>
 <li>
 Ability to effectively manage a physician-based customer base
 </li>
 <li>
 Skills to communicate clinically based evidence to healthcare professionals
 </li>
 <li>
 Willingness to maintain medical knowledge and data that is constantly changing
 
 
 </li>
 </ul>
 Our company realizes that our success as an organization is dependent upon our sales people. We seek aggressive, success oriented and flexible sales
 
 
 representatives. If you are motivated by competitive compensation and career advancement measured by proven successes. If you are interested in the
 
 
 position, please send your resume along with current and desired salary expectations.
 
 
 
 Send us your RESUME today!!!!!!
 
 
 
 Powered by JazzHR
 
 
 sgMVgimbrt
</div>

Medical Territory Device Rep

Pair Team

<div><h2 class="jobSectionHeader">About Pair Team</h2> 


At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. 


Our Values
<ul>
<li>Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li>Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li>Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li>Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li>Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader">In the News</h3>
<ul><li>Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li>TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li>Axios: Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"> 
About the Opportunity</h2>

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Bilingual Patient Services Representative / Bilingual Customer Service Representative to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. The Bilingual Member Service Representative will hold the title of a Lead Case Manager. 

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home 

<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul> 

<h3 class="jobSectionHeader">
What You'll Need</h3>
<ul><li>3+ years of general work experience (healthcare call environments preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li>Bilingual &ndash; English/Spanish</li>
<li>Telehealth experience in high volume call settings (inbound and outbound)</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications:</h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of healthcare call center experience</li>
<li>Experience with motivational interviewing</li>
<li>Metrics driven
</li><li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul> 

<h3 class="jobSectionHeader">
Because We Value You</h3>
<ul><li>Salary: $25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><div> 
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. 
 
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</div></div>

Bilingual Patient Services Representative (Remote, Spanish Speaking)

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