human resources data analyst

on-site it support analyst Jobs in New York

on-site it support analyst

service desk analyst

ai service desk technician Jobs in New York

ai service desk technician

analyst - data analytics digital lounge services Jobs in New York

help desk analyst

Gainwell Technologies LLC

<div>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.<div><div><div><h2 class="jobSectionHeader"> 
Summary</h2></div><div>
As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials.
</div></div><div><div><h2 class="jobSectionHeader">Your role in our mission</h2></div><div><ul><li>
Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents.</li><li>
Lead troubleshooting efforts for complex technical problems.</li><li>
Participate in an afterhours and weekend On Call rotation.</li><li>
Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation.</li><li>
Develop and maintain knowledge base articles, FAQs, and other documentation.</li><li>
Identify and escalate recurring issues to appropriate teams.</li><li>
Contribute to the development and implementation of service desk best practices and procedures.</li><li>
Proactively monitor system performance and identify potential problems.</li><li>
Participate in project work related to IT service improvements.</li><li>
Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions.</li><li>
Maintain a positive and professional demeanor at all times.</li><li>
Participate in team meetings and training sessions.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What we're looking for</h2></div><div><ul><li>
Associate's or Bachelor's degree in IT or a related field preferred.</li><li>
3+ years of experience in a technical support role, preferably in a service desk environment.</li><li>
Experience with ticketing systems (e.g., ServiceNow).</li><li>
Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).</li><li>
Extensive experience troubleshooting complex technical problems.</li><li>
Strong leadership and mentoring skills.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you should expect in this role</h2></div><div><ul><li>
Remote position (US only)</li><li>
Opportunities to travel through your work (0-10%)</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li>
The deadline to submit applications for this posting is 4/30/2026</li></ul></div></div></div> 
The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. 
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. 
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</div>

Service Desk Analyst

GMHC

<div>
 Full-time Description
 
 
 The
 
 Technical Support Analyst I
 
 provides frontline technology support to ensure that GMHC staff have access to reliable, secure, and effective systems in order to serve clients and advance the organization&rsquo;s mission. This role supports daily operations of computer hardware, software, and network services, and serves as a critical partner in maintaining uptime, protecting data integrity, and improving the end-user experience.
 
 
 The ideal candidate is technically skilled, detail-oriented, and customer-focused, with the ability to communicate clearly across diverse teams. The Analyst supports all tiers of staff, promotes digital inclusion, and contributes to an IT environment that is equitable, secure, and aligned with GMHC&rsquo;s values.
 
 
 
 Essential Job Functions
 
 
 
 The following duties are mandatory requirements of the job:
 
 
 
 Tier 1 Help Desk Support
 
 
 
 <ul>
 <li>
 Respond to user support requests via ticketing system, phone, email, or in person.
 </li>
 <li>
 Provide first-level technical support for hardware, software, peripheral, and connectivity issues.
 </li>
 <li>
 Maintain communication with users regarding ticket status, next steps, and resolution.
 </li>
 <li>
 Confirm completion of all support tickets through follow-up and closure.
 
 
 </li>
 </ul>
 
 Ticket Management and Documentation
 
 
 
 <ul>
 <li>
 Address, escalate, and close assigned tickets in a timely manner, ensuring thorough follow-through and attention to detail.
 </li>
 <li>
 Accurately document all Help Desk actions and user interactions in the ticketing system.
 </li>
 <li>
 Contribute to internal documentation, including knowledgebase content for technical procedures, system updates, and troubleshooting guides.
 </li>
 <li>
 Record all technical activities related to projects, implementations, audits, and security events.
 </li>
 <li>
 Identify and report recurring issues to supervisors with relevant data points and trends.
 
 
 </li>
 </ul>
 
 Device and Software Support
 
 
 
 <ul>
 <li>
 Configure, deploy, and support desktops, laptops, tablets, smartphones, desk phones, printers, A/V and presentation equipment, and other peripherals.
 </li>
 <li>
 Install, update, and support agency software, hosted applications, and cloud-based services.
 </li>
 <li>
 Participate in testing and deployment of new software solutions and upgrades in existing and new environments.
 </li>
 <li>
 Troubleshoot software installation or performance issues and resolve or escalate as needed.
 
 
 </li>
 </ul>
 
 User Account and Access Management
 
 
 
 <ul>
 <li>
 Process ID creation requests for new employees and ID removals for separated employees.
 </li>
 <li>
 Assist with user account management, onboarding/offboarding, group permissions, and system access.
 </li>
 <li>
 Track and document account changes in accordance with internal security protocols and compliance standards
 
 
 </li>
 </ul>
 
 Compliance and Security Support
 
 
 
 <ul>
 <li>
 Maintain a working understanding of the department&rsquo;s role in the agency&rsquo;s compliance framework, with a focus on HIPAA and IT security standards.
 </li>
 <li>
 Report potential security or compliance issues promptly to supervisor.
 </li>
 <li>
 Participate in documentation and review of change control processes, log audits, and incident tracking.
 
 
 </li>
 </ul>
 
 Training &amp; User Experience
 
 
 
 <ul>
 <li>
 Provide basic training to end users on agency systems, cybersecurity best practices, and how to troubleshoot common issues.
 </li>
 <li>
 Create and update user-facing resources such as how-to guides, quick reference sheets, and internal FAQs.
 </li>
 <li>
 Promote a responsive and inclusive helpdesk experience through professional, empathetic, and culturally sensitive support.
 
 
 </li>
 </ul>
 
 Communication &amp; Collaboration
 
 
 
 <ul>
 <li>
 Foster a learning-oriented and service-focused team environment through collaboration, feedback, and cross-training.
 </li>
 <li>
 Participate in IS team meetings and project briefings to remain current on department priorities and changes.
 </li>
 <li>
 Communicate effectively with users about ticket status, expected resolution timelines, and post-resolution steps.
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Required
 
 
 
 
 Special Skills and Knowledge
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience providing hands-on technical support in a customer-facing role
 </li>
 <li>
 Demonstrated ability to deliver responsive, solution-focused IT support to users with a wide range of technical proficiency levels
 </li>
 <li>
 Superior communication skills with a strong customer focus; proven experience supporting a broad and diverse internal customer base across departments
 </li>
 <li>
 Clear, professional, and engaging verbal and written communication; effective phone etiquette and in-person support presence
 </li>
 <li>
 Ability to explain technical issues and IT initiatives in plain language to non-technical users
 </li>
 <li>
 Strong interpersonal skills with the ability to remain patient, courteous, and empathetic in high-pressure or time-sensitive situations
 </li>
 <li>
 Excellent documentation of procedures, including ticket notes, support instructions, and troubleshooting steps
 </li>
 <li>
 Strong time management and task prioritization skills; able to manage multiple support issues simultaneously and meet deadlines
 </li>
 <li>
 Ability to work independently and with minimal supervision, demonstrating initiative and follow-through
 </li>
 <li>
 Committed to confidentiality, data integrity, and promoting equitable access to technology tools and support across the agency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in nonprofit, healthcare, or human services settings
 </li>
 <li>
 Familiarity with ITIL or similar service delivery frameworks
 </li>
 <li>
 Exposure to ticketing systems, remote support tools, and cross-platform environments
 
 
 </li>
 </ul>
 
 Education and Certification
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree or equivalent combination of education and 2&ndash;4 years of relevant experience required
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field preferred
 </li>
 <li>
 Certifications such as CompTIA A+, MCP, or equivalent are strongly preferred.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 The ideal candidate should have the following technical competencies:
 
 
 
 Operating Systems &amp; Device Support
 
 
 
 <ul>
 <li>
 Hands-on experience supporting Windows 10/11, macOS, iOS, and Android devices.
 </li>
 <li>
 Proficient in configuring, troubleshooting, and maintaining desktops, laptops, tablets, smartphones, and printers.
 </li>
 <li>
 Experience with hybrid environments including remote and on-site support scenarios.
 
 
 </li>
 </ul>
 
 Microsoft &amp; Cloud Ecosystems
 
 
 
 <ul>
 <li>
 Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint.
 </li>
 <li>
 Working knowledge of Azure cloud services and administration.
 </li>
 <li>
 Experience with Azure Active Directory and Active Directory for identity and access management.
 </li>
 <li>
 Comfortable navigating cloud-based platforms and tools for account provisioning and system management.
 
 
 </li>
 </ul>
 
 Virtualization &amp; Endpoint Management
 
 
 
 <ul>
 <li>
 Experience supporting virtual environments such as VMware ESX, NSX, vSphere, and vRealize Operations.
 </li>
 <li>
 Familiarity with mobile device management tools, including Microsoft Intune or comparable platforms.
 </li>
 <li>
 Skilled in endpoint configuration, imaging, deployment, and monitoring across diverse systems.
 
 
 </li>
 </ul>
 
 Networking &amp; Security
 
 
 
 <ul>
 <li>
 Understanding of networking fundamentals including LAN/WAN, DNS, VPN, and TCP/IP protocols.
 </li>
 <li>
 Knowledge of cybersecurity best practices related to access controls, system hardening, and data privacy compliance (e.g., HIPAA).
 </li>
 <li>
 Familiarity with threat response procedures and participation in log audits or security event reporting.
 
 
 </li>
 </ul>
 
 Service Desk &amp; Support Tools
 
 
 
 <ul>
 <li>
 Experience using service desk ticketing systems for triage, escalation, and resolution of incidents (e.g., Zendesk, Fresh service, or Jira Service Management).
 </li>
 <li>
 Proficient with remote support tools for end-user assistance and device troubleshooting (e.g., TeamViewer, LogMeIn, or similar platforms).
 </li>
 <li>
 Demonstrated ability to document technical procedures and contribute to a centralized knowledgebase for internal and user-facing reference.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule
 
 
 
 <ul>
 <li>
 This is a hybrid position with required on-site presence several days per week to support equipment, end users, and infrastructure needs.
 </li>
 <li>
 Remote work is permitted at the discretion of the manager and is subject to departmental and agency needs.
 </li>
 <li>
 The role may require occasional adjusted hours to accommodate urgent support requests, infrastructure maintenance, or project deployments outside standard business hours.
 </li>
 <li>
 Participation in agency-wide events, such as AIDS Walk New York, and support for internal meetings or tech setups may require in-person availability beyond regular scheduling.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 While Carrying Out The Responsibilities Of This Role
 
 
 
 <ul>
 <li>
 Frequent use of computer, phone, and video conferencing systems
 </li>
 <li>
 Lifting and transporting computer hardware, peripherals, and other equipment (up to 40 lbs)
 </li>
 <li>
 Occasional crouching, kneeling, or reaching during hardware installations
 </li>
 <li>
 Sustained attention and mental effort during complex troubleshooting and multitasking
 </li>
 <li>
 Direct communication with staff requiring clarity, empathy, and technical translation
 </li>
 <li>
 Navigating office environments and technology spaces including server rooms and shared tech hubs.
 
 
 </li>
 </ul>
 GMHC supports a racial and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve and seeks candidates dedicated to promoting equity and social justice within our community.
 
 
 Salary Description 45,000-50,000 (DOE)
</div>

Technical Support Analyst I

NYC Health + Hospitals

<div>
 
 Marketing Statement
 
 
 
 NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.
 
 
 At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Purpose of Functional Assignment:
 
 
 
 Under supervision, serves as front-line Level 1, and Level 2 IT support for NYC Health + Hospitals. Actively monitors and answers phone calls, Live Chat interactions, e-mail messages, service portal support, and auto-triggered request queues during their assigned tour (I, II, or III). Focuses on delivering timely and effective assistance to end-users, emphasizing strong communication, problem-solving, and customer service skills, while applying knowledge of best IT practices within a healthcare IT setting. Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.
 
 
 
 Examples Of Typical Tasks
 
 
 
 <ul>
 <li>
 Manages, documents, prioritizes, and actively resolves Level 1 and Level 2 IT related to Interactions, Incidents, Service Requests, Tasks / Catalogs, and Work Orders tickets from report to resolution.
 </li>
 <li>
 Triages tickets to ensure accurate transfers and escalation, per Service Level Agreements (SLA).
 </li>
 <li>
 Tracks, monitors and ensures ticket progress and closure per SLA, following escalation and paging procedures as required.
 </li>
 <li>
 Provides support and services to end-users, seeking to resolve as many calls as possible at Level 1 &amp; Level 2 and for application-related issues and requests.
 </li>
 <li>
 Provides a positive experience to the end-users through meeting and exceeding expectations, and engendering confidence that requests will be resolved.
 </li>
 <li>
 Provides end-users with a single point of contact for all IT related issues or requests.
 </li>
 <li>
 Contributes to the ongoing improvement of the Service Desk processes and procedures.
 </li>
 <li>
 Maintains technical knowledge on all IT technologies.
 </li>
 <li>
 Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.
 </li>
 <li>
 Participates in special projects as needed and perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 Assignment Qualification Requirements:
 
 
 <ul>
 <li>
 Master&rsquo;s degree from an accredited college or university in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or related discipline, or,
 </li>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university, and one (1) year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; or,
 </li>
 <li>
 A satisfactory combination of education, training and experience.
 
 
 </li>
 </ul>
 
 Assignment Qualification Preferences
 
 
 
 <ul>
 <li>
 A minimum of Associate&rsquo;s degree in Information Technology or a closely related discipline, and three (3) years of service desk or technical support experience; or,
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology or a closely related discipline, and one (1) year of service desk or technical support experience.
 
 
 </li>
 </ul>
 
 Required Knowledge Areas, Skills, Abilities, And Other Qualifications
 
 
 
 <ul>
 <li>
 Understanding of ServiceNow.
 </li>
 <li>
 Understanding of remote desktop tools (Bomgar).
 </li>
 <li>
 Basic Network Troubleshooting.
 </li>
 <li>
 Hardware and Software Troubleshooting.
 </li>
 <li>
 Customer Service and strong documentation skills.
 </li>
 <li>
 Ability to work independently and collaboratively within a fast-paced team environment.
 
 
 </li>
 </ul>
 
 Equipment/Machines And Software Operated
 
 
 
 <ul>
 <li>
 General office equipment (e.g., computer, scanner, printer, phones).
 
 
 </li>
 </ul>
 
 Department Preferences
 
 
 
 
 How To Apply
 
 
 
 If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
 
 
 
 
 Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
 
 
</div>

EITS Service Desk Analyst

<div>At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world&rsquo;s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance &ndash; and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Job Summary: 
The Desktop Support Analyst provides hands-on, Level 2 technical support within a large enterprise environment, supporting end users directly at their desks and through a Tech Express model. This role focuses on troubleshooting hardware/software issues, executing laptop refreshes, and ensuring seamless onboarding for new users. This is a fully onsite contract role based at One World Trade Center, requiring strong customer interaction, mobility, and adaptability in a fast-paced support environment.<div>
Key Responsibilities: 
<ul><li>End User Support: Provide face-to-face Level 2 support including break/fix, laptop replacements, troubleshooting connectivity, monitor, keyboard, Outlook, and Teams issues</li><li>Hardware &amp; Deployment: Image, configure, deploy, and replace laptops and peripherals as part of refresh and onboarding initiatives</li><li>Ticketing &amp; Documentation: Log, track, and manage incidents using ServiceNow or similar ticketing systems, ensuring accurate documentation</li><li>Tech Express &amp; Project Support: Support new hires with first-time login, Wi-Fi setup, and application access while assisting with equipment moves, desk setups, and project-based tasks</li></ul></div><div>
Qualifications: 
<ul><li>2&ndash;4 years of experience in desktop support or technical service roles (Level 2 preferred, exposure to Level 3 a plus)</li><li>Experience with ticketing systems (ServiceNow preferred, others acceptable)</li><li>Strong troubleshooting skills across hardware, software, and connectivity issues</li><li>Comfortable working onsite, walking between desks, and providing hands-on user support</li></ul></div><div>
Preferred Experience: 
<ul><li>Experience supporting users in large enterprise environments</li><li>Exposure to Mac and cross-platform support</li><li>Experience working in high-volume, fast-paced support settings</li></ul></div>
Why Join Us: 
This is a great opportunity to gain hands-on experience in a dynamic enterprise environment, working directly with end users and modern workplace technology. You&rsquo;ll be part of a highly visible support function, with exposure to both day-to-day operations and project-based work, offering strong learning and growth potential.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here&rsquo;s a few of our recent awards:
America&rsquo;s Most Innovative Companies, Fortune, 2025
World&rsquo;s Most Admired Companies, Fortune 2025
&ldquo;Most Just Companies&rdquo;, Just Capital and CNBC, 2025
<div>Pay Rate Range
36 - 45 USD hourly
</div><div>Additional Notes
Applications will be accepted on an ongoing basis. 
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.
</div><div>Benefits Information
Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.</div></div>

Desktop Support Analyst (contract)

Legence

<div>
 
 About Legence
 
 
 
 Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems&mdash;enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world&rsquo;s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.
 
 
 
 Position Overview
 
 
 
 Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the IT Help Desk is to provide first-line support for all staff. The IT Help Desk is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of
 
 New York
 
 supporting
 
 AMA offices
 
 reporting to the AMA IT Operations Manager.
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner.
 </li>
 <li>
 Log incidents and service requests accurately using the IT service desk system (ServiceNow).
 </li>
 <li>
 Assist users with the operation of hardware such as printers, scanners, and other peripherals.
 </li>
 <li>
 Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices.
 </li>
 <li>
 Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications.
 </li>
 <li>
 Escalate more complex issues to higher-level support teams as necessary.
 </li>
 <li>
 Install and configure new IT equipment under supervision.
 </li>
 <li>
 Create temporary user accounts and reset passwords while ensuring data security.
 </li>
 <li>
 Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.
 </li>
 <li>
 Communicate effectively with technical and non-technical colleagues at all levels in the organization.
 </li>
 <li>
 Participate in internal training to stay updated with the latest technology and internal system processes.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications / Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent experience.
 </li>
 <li>
 1 + years of experience within the information technology field, including but not limited to PC and mobile device support.
 </li>
 <li>
 Basic knowledge of the following technologies:
 </li>
 <li>
 Dell Desktops and Laptops
 </li>
 <li>
 Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
 </li>
 <li>
 Apple and Android Tablets and Phones
 </li>
 <li>
 Problem-solving skills and the ability to troubleshoot basic IT issues.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Willingness to learn and adapt to new technologies and processes.
 </li>
 <li>
 Customer-focused attitude with a commitment to providing high-quality service.
 </li>
 <li>
 Experience with ServiceNow a plus.
 
 
 </li>
 </ul>
 
 Benefits Overview
 
 
 
 
 401(k) Plan with Company Match:
 
 Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
 
 
 
 Health &amp; Welfare Benefits:
 
 Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident &amp; illness coverage.
 
 
 
 Life and Disability Insurance
 
 : Employer provided basic life insurance and AD&amp;D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.
 
 
 
 Time Off:
 
 Flexible non-accrual vacation; company holidays per policy.
 
 (For California employees, this is separate from California paid sick leave, if applicable.)
 
 
 
 
 Expenses
 
 : Business travel and related expenses reimbursed per company policy.
 
 
 
 Reasonable Accommodations
 
 
 
 If you need assistance or accommodations during the application or interview process, please contact us at ta@wearelegence.com or your dedicated recruiter with the job title and requisition number.
 
 
 
 Employment Eligibility
 
 
 
 Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.
 
 
 
 Third-Party Recruiting Disclaimer
 
 
 
 Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.
 
 
 
 Pay Disclosure &amp; Considerations
 
 
 
 Where pay ranges are indicated, please note that a successful candidate&rsquo;s exact pay will be determined based relevant job-related factors, including any of the following: candidate&rsquo;s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.
 
 
 
 Equal Employment Opportunity Employer
 
 
 
 Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
 
 
 EEO is the Law
 
 
</div>

IT Help Desk

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

On-Site IT Support Analyst

<div><h3 class="jobSectionHeader">About ECI</h3>

ECI is a leading global provider of managed services, cybersecurity, and business transformation for the financial services industry. We support more than 1,000 clients worldwide, representing over $3 trillion in assets under management. Our mission is to provide stability, security, and operational excellence&mdash;so our clients can focus on running their businesses.

At ECI, our passion for technology is matched by our commitment to our people. We foster a culture of accountability, continuous improvement, and client-first thinking.

Work model: Onsite role based in our New York office (with potential flexibility based on business needs).
<h3 class="jobSectionHeader">
What You Will Do</h3>
<ul><li>Provide Level 1 and Level 2 end‑user support for Windows‑based environments across multiple client locations.</li>
<li>Deliver an exceptional client experience, particularly during high‑impact or VIP incidents.</li>
<li>Triage, diagnose, and resolve incidents and service requests using ITIL‑aligned practices.</li>
<li>Support and troubleshoot issues related to:
<ul><li>Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)</li>
<li>Exchange Online and email security</li>
<li>Endpoint performance, OS issues, and application errors</li>
<li>File access, permissions, restores, and print services</li>
<li>Remote access technologies (Cloud PC, AVD, Citrix, VPN)</li>
</ul></li><li>Perform user and access administration in Active Directory and Azure AD (Entra ID).</li>
<li>Support endpoint management and security tooling, including Microsoft Intune and MDM/MAM platforms.</li>
<li>Use ServiceNow and remote support tools to manage workload and meet SLA commitments.</li>
<li>Collaborate with Engineering, Network, Security, and Client Success teams to drive timely resolution and escalation.</li>
<li>Participate in project work such as new‑hire onboarding, hardware refreshes, Microsoft 365 migrations, and cloud adoption initiatives.</li>
<li>365Identify recurring issues, document known errors, and contribute to service improvement initiatives.</li></ul> 

<h3 class="jobSectionHeader">
Required Skills &amp; Experience</h3>
<ul><li>Experience providing end‑user IT support in a corporate or MSP environment, internship or other similar experience considered.</li>
<li>Strong working knowledge of:
<ul><li>Windows 10 and Windows 11</li>
<li>Microsoft 365 and Office applications</li>
<li>Azure AD (Entra ID), Exchange Online, OneDrive, SharePoint, and Teams</li>
</ul></li><li>Hands‑on experience with endpoint and device management tools (e.g., Microsoft Intune).</li>
<li>Familiarity with identity and access concepts including MFA and conditional access.</li>
<li>Basic PowerShell usage for administrative tasks.</li>
<li>Experience supporting mobile devices (iOS and Android).</li>
<li>Foundational networking knowledge (TCP/IP, DNS, DHCP).</li>
<li>Working knowledge of cybersecurity fundamentals.</li>
<li>Experience with a service management platform (ServiceNow preferred).</li>
<li>Strong communication skills and ability to work in a high‑volume support environment.</li></ul> 

<h3 class="jobSectionHeader">
Preferred / Nice‑to‑Have</h3>
<ul><li>Experience working within a Managed Service Provider (MSP).</li>
<li>Familiarity with ITIL v4 concepts.</li>
<li>Exposure to Azure.</li>
<li>Experience supporting Apple/Mac-based environments.</li>
<li>Experience supporting financial services or alternative investment clients.</li>
<li>Familiarity with Bloomberg, Refinitiv, or FactSet.</li>
<li>Relevant certifications (MS‑900, AZ‑900, ITIL 4 Foundation).</li>
</ul>
<h3 class="jobSectionHeader"> 
What Success Looks Like</h3>
<ul><li>High client satisfaction and positive client feedback.</li>
<li>Consistent achievement of SLA and quality targets.</li>
<li>Reduction in repeat incidents through strong troubleshooting and documentation.</li>
<li>Effective collaboration with peers and escalation teams.</li>
<li>Continued growth in technical depth and ownership.</li></ul> 

<h3 class="jobSectionHeader">
Why Join ECI?</h3>
<ul><li>Support mission‑critical financial services clients globally.</li>
<li>Exposure to modern cloud, security, and automation technologies.</li>
<li>Clear career development pathways.</li>
<li>Competitive compensation and benefits, this role is non-exempt and will pay up to 70K.</li>
<li>A culture that values accountability, teamwork, and continuous improvement.</li>
<li>Love your job. Share your passion for technology. Create your future at ECI.</li></ul></div>

Explore 874+ Help desk analyst in New York this April. Find roles across top companies and apply now to boost your career.

874 help desk analyst jobs In New York

Service Desk Analyst

Technical Support Analyst I

EITS Service Desk Analyst

Desktop Support Analyst (contract)

IT Help Desk

On-Site IT Support Analyst

Service Desk Analyst