certified pharmacy technician - phone support

front desk receptionist

pharmacy technician

certified pharmacy technician - phone support Jobs in Houston

field service technician

field technician

help desk technician

Select Water Solutions

Job Details
 Full Time / Part Time: Full Time
 FLSA Classification: Non-Exempt
 Business Unit: IT
 Reports to: IT Service Desk Manager
 Travel Requirement: No
 
JOB DESCRIPTION
 
Select Water Solutions IT Service Desk Technician is a key point of contact for technical support across the organization. In this role, you will deliver both on-site and remote assistance, helping employees resolve hardware, software, and system issues in a timely and efficient manner. This position needs to be fluent in the Spanish language.
 
The essential job functions include, but are not limited to
 <ul>
<li>Manage and prioritize Service Desk tickets in a timely and efficient manner.</li>
<li>Provide technical support via deskside, phone, and remote access tools.</li>
<li>Troubleshoot and support Microsoft Multi-Factor Authentication (MFA) issues.</li>
<li>Document all user interactions and resolutions within the ticketing system.</li>
<li>Run diagnostics to identify and resolve technical problems.</li>
<li>Install, configure, and maintain computer hardware and software.</li>
<li>Perform PC imaging and deployment for end users.</li>
<li>Maintain accurate inventory of computer hardware assets.</li>
<li>Troubleshoot Citrix-related issues, including profile resets and session management.</li>
<li>Add and remove printers from centralized print servers.</li>
<li>Escalate complex issues to higher-level support teams as needed.</li>
<li>Follow up with users to ensure complete resolution and satisfaction.</li>
<li>Perform additional administrative and support tasks assigned.</li>
</ul>
Other duties
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
Requirements
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
 <ul>
<li>Fluency in Spanish required.</li>
<li>Minimum of 1 year of experience in an IT Service Desk or technical support role.</li>
<li>Flexibility to work various shifts with minimal notice.</li>
<li>Availability to participate in an on-call rotation.</li>
<li>Proficiency with Windows-based systems and mobile devices (Android and iOS).</li>
<li>Experience with Microsoft 365 applications.</li>
<li>Familiarity with collaboration tools such as Microsoft Teams and Zoom (preferred).</li>
<li>Strong written and verbal communication skills.</li>
<li>Excellent organizational and time management abilities.</li>
<li>High attention to detail, especially in ticket documentation.</li>
<li>Proven ability to diagnose and resolve technical issues efficiently.</li>
</ul>
Key Competencies
 <ul>
<li>Customer-focused mindset.</li>
<li>Problem-solving and analytical thinking.</li>
<li>Ability to work independently and within a team.</li>
<li>Strong multitasking and prioritization skills.</li>
</ul>
Select Values and Guiding Principles
 <ul>
<li>W: Working Safe</li>
<li>A: Accountability</li>
<li>T: Teamwork</li>
<li>E: Excellence</li>
<li>R: Respect</li>
</ul>
Top Tier Benefits
 <ul>
<li>Medical, dental, vision, coverage in addition to life and disability insurance plans.</li>
<li>Paid Vacation Days and Paid Holidays.</li>
<li>Retirement and Savings (401K) Plan with Company match.</li>
<li>Referral bonus with no cap on amount of referrals.</li>
<li>Paid Training.</li>
</ul>
Compensation Information
 Compensation is competitive and commensurate with experience.
 
Physical Demands and Exposures
 <ul>
<li>This position works inside a climate-controlled environment a majority of the time. The Company will supply adequate training and equipment to perform the functions of the job. Some travel will be required.</li>
<li>Monday – Friday, 8am-5pm.</li>
<li>Involves sitting at a desk for extended periods of time.</li>
<li>Needs high degree of concentration in a busy area.</li>
<li>Ability to lift up to 25 lbs.</li>
</ul>
Select Water Solutions is an equal opportunity employer. It is Select’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
 
Select Water Solutions requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency’s Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.
 
Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.

IT Service Desk Technician

Auc group

<div>Description:

Seven Seas Water Group
Seven Seas Water Group (www.sevenseaswater.com) is a portfolio company owned by investment funds managed by EQT. Headquartered in Tampa, with operations across the U.S., Caribbean, and Latin America, Seven Seas Water Group (SSWG) delivers annually over 20 billion gallons of water to industrial, commercial, governmental, municipal, and hospitality customers. SSWG designs, builds, owns, and operates, delivers new facilities, or acquires and upgrades existing facilities, with the goal of optimizing project risk transfer between the public and private sectors. We have more than 200 water and wastewater treatment plants in operations throughout the United States, Caribbean, and Latin America. With an outstanding reputation for decentralized water and wastewater treatment solutions, the SSWG &ldquo;Water-as-a-Service&reg;&rdquo; approach seeks to help solve global water and wastewater infrastructure challenges.
SSWG operates two businesses within the water infrastructure space. Seven Seas Water, which provides water treatment and desalination for governmental, hospitality and industrial customers in United States, Latin America and the Caribbean, and the AUC Group (www.aucgroup.net), which provides decentralized water and wastewater treatment plants for industrial and municipal customers in the United States.
EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of more than three decades of developing companies across multiple geographies, sectors, and strategies. EQT has investment strategies covering all phases of a business&rsquo; development, from start-up to maturity. EQT has EUR 273 billion in total assets under management (EUR 141 billion in fee-generating assets under management) as of 30 June 2025, within two business segments &ndash; Private Capital and Real Assets.
With its roots in the Wallenberg family&rsquo;s entrepreneurial mindset and philosophy of long-term ownership, EQT is guided by a set of strong values and a distinct corporate culture. EQT manages and advises funds and vehicles that invest across the world with the mission to future-proof companies, generate attractive returns and make a positive impact with everything EQT does.
The EQT AB Group comprises EQT AB (publ) and its direct and indirect subsidiaries, which include general partners and fund managers of EQT funds as well as entities advising EQT funds. EQT has offices in more than 25 countries across Europe, Asia and the Americas and has more than 1,900 employees.
Seven Seas Water Group is a portfolio company of EQT AB (together with its subsidiaries, &quot;EQT&quot;), a purpose-driven global investment organization that partners with companies worldwide through its Private Capital and Real Assets strategies. Founded in 1994, EQT is a leading active ownership firm that has more than EUR 273 billion in total assets under management across nearly 50 active funds. EQT is committed to investing behind essential infrastructure, partnering with established platforms that deliver sustainable, mission critical services aligned with global needs for resource efficiency.
More info: www.eqtgroup.com
Follow EQT on LinkedIn, X, YouTube and Instagram
Job Summary
We are seeking a highly motivated Junior Helpdesk/Network Technician, who will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networks. Working under the supervision of senior technicians or IT managers, your primary objective will be to ensure the smooth operation of computer systems and network infrastructure within the organization. You will play a crucial role in resolving technical issues, troubleshooting problems, and assisting users to maximize productivity.
Requirements:

1. Helpdesk Support:<ul><li>Respond promptly to user inquiries via phone, email, or in-person.</li><li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Log all helpdesk interactions, prioritize incidents, and escalate unresolved issues as necessary.</li></ul>
2. Network Infrastructure:<ul><li>Assist in the setup, configuration, and maintenance of network equipment such as routers, switches, firewalls, and access points.</li><li>Monitor network performance, troubleshoot connectivity issues, and ensure network security protocols are followed.</li><li>Monitor &amp; Assist in cybersecurity and cyber-related alerts, tasks, and activities.</li><li>Perform routine network maintenance tasks, including software updates, patches, and backups.</li><li>Collaborate with senior technicians to implement network upgrades and expansions as needed.</li></ul>
3. Software and System Administration:<ul><li>Install, configure, and update software applications and operating systems.</li><li>Provide user account management, including creating, modifying, and deleting user accounts.</li><li>Ensure compliance with software licensing agreements and company policies.</li><li>Assist in maintaining system documentation, including hardware inventory, network diagrams, and user manuals.</li></ul>
4. User Training and Education:<ul><li>Conduct user training sessions to familiarize employees with basic software applications and IT security best practices.</li><li>Create user guides and documentation to assist employees in troubleshooting common technical issues independently.</li><li>Promote awareness of cybersecurity threats and educate users on how to recognize and avoid potential risks.</li></ul>
5. Collaboration and Teamwork:<ul><li>Drive the IT / technology portions of local AUC business projects.</li><li>Collaborate with other IT staff members to resolve complex technical issues and implement IT projects.</li><li>Participate in team meetings, training sessions, and knowledge-sharing activities to stay updated on new technologies and best practices.</li><li>Communicate effectively with users and stakeholders to gather requirements, provide status updates, and ensure customer satisfaction.</li></ul>
Key Skills and Qualifications:<ul><li>Strong organizational and time-management skills to be able to manage multiple priorities in a fast-paced environment.</li><li>Demonstrated IT problem solving.</li><li>Excellent customer service skills including interpersonal communications, listening skills, sense of urgency and enthusiasm.</li><li>Team oriented and self-motivated.</li><li>Excellent verbal and written communications skills to be able to interact effectively with the clients and team members.</li><li>Ability to be in the office (Houston, TX) 3 days per week. On occasion, we may work an additional day of the week in the office.</li></ul>
Education and Experience:<ul><li>A Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are advantageous.</li><li>Minimum of 3 years of experience in computer systems support.</li><li>Strong technical aptitude and problem-solving skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Willingness to learn new technologies and adapt to changing IT environments.</li><li>Preferred: Experience with Data Storage, ML / AI solutions.</li><li>Preferred: Experience with Designing &amp; Implementing automation processes.</li><li>Preferred: Basic programming skills such as Power BI or VB.net</li></ul>
Note: This job description is intended to outline the general nature and level of work being performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel.
Equal Opportunity Employer/Disability/Veterans.
Applicant will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</div>

Helpdesk/Network Technician

DGM SERVICES, INC.

<div>Ideal Candidate: The IT Support Specialist provides first- and second-level technical support to office and warehouse teams across all three DGM locations&mdash;Houston, Dallas, and Atlanta&mdash;ensuring secure, reliable, and consistent IT operations company-wide. This role resolves technical issues, maintains endpoint health, supports Microsoft 365 and identity systems, and provides on-site assistance in warehouse and TSA-regulated areas as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Service Desk &amp; Ticketing: Triage, prioritize, and resolve tickets; create/manage cases to closure; communicate clearly; escalate as needed</li><li>
Endpoints: Deploy and maintain laptops/desktops/peripherals/mobile phones (printers, scanners, handhelds); apply OS/firmware/app patches and plan hardware/software upgrades with minimal disruption</li><li>
Accounts &amp; Access: Onboard/offboard users; manage SSO, MFA, and permissions in Entra ID/Azure AD and Microsoft 365</li><li>
Collaboration Tools: Support Microsoft 365 (mail flow, calendars, shared mailboxes, permissions, file access)</li><li>
Mobility &amp; MDM: Enroll/manage devices in Intune (or equivalent); enforce compliance; remediate non-compliance; maintain accurate device inventory</li><li>
Security &amp; Awareness: Monitor/respond to EDR/AV alerts; report incidents; support database/system security with IT leadership; assist with phishing simulations and user training</li><li>
Install and support IP security cameras and NVR systems: &ndash; Run and terminate Cat6 cable when needed (short runs only) &ndash; Mount/replace cameras as needed &ndash; Add cameras to the NVR, adjust angles, update firmware</li><li>
Ubiquiti Support - Deploy and maintain Ubiquiti wireless access points. Physically mount/replace APs on occasion (ladder/forklift provided) &ndash; Configure SSIDs, VLANs, and basic troubleshooting of Wi-Fi coverage issues</li><li>
Networking (User Edge): Support connectivity (TCP/IP, DNS/DHCP, VLAN/Wi-Fi), printers, and VPN; partner with Systems/Network Admins for escalations. Perform daily and weekly monitoring of servers, backups, Microsoft 365, Fortinet/Juniper firewall alerts, and Bitdefender security events</li><li>
Warehouse &amp; Field Support: Provide on-site support for warehouse (rugged devices, Wi-Fi coverage, label printers, scales) following safety/PPE rules</li><li>
Secure-Site Compliance: Support access controls for secured/TSA-regulated areas; follow/enforce badging/vest and escort procedures</li><li>
Assets &amp; Vendors: Track hardware/software inventory, warranties, and licenses; coordinate RMAs/repairs/service calls; manage deliveries/spares</li><li>
Documentation &amp; Process: Document changes, issues, and resolutions; maintain how-tos
</li><li>Training &amp; Enablement: Set up/repair equipment; train users on new hardware/software</li><li>
Site Moves &amp; New Hires: Support buildouts, site moves, and new-hire setups to day-one readiness</li><li>
On-Call/After-Hours: Participate in rotations for incidents, maintenance windows, and time-sensitive needs</li></ul>
CONFIDENTIALITY &amp; DATA HANDLING<ul><li>
Handles confidential and sensitive information (e.g., HR/personnel records, payroll/benefits data, medical/leave information, customer data, credentials) with strict discretion and need-to-know access only</li><li>
Follows all company policies on data classification, access control, acceptable use, and records retention, at all times</li><li>
Promptly report suspected or actual data loss, unauthorized access, phishing, or other security incidents per company procedures</li></ul>
QUALIFICATIONS AND EDUCATION REQUIREMENTS<ul><li>
2&ndash;4 years of relevant experience in IT support, systems support, service desk, or technical field operations.</li><li>
Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.</li><li>
Experience supporting Microsoft 365, Entra ID (Azure AD), MFA, and user account management.</li><li>
Experience with endpoint deployment, patching, hardware troubleshooting, and device lifecycle management.</li><li>
Familiarity with Intune (or equivalent MDM tools), device compliance, and mobile device management.</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN).</li><li>
Experience supporting printers, scanners, rugged warehouse devices, and label printers preferred.</li><li>
Familiarity with firewalls, EDR/AV tools, and security monitoring platforms preferred.</li><li>
Ability to run and terminate basic Cat6 cabling (short runs), mount cameras/access points, and perform light hardware installations.</li><li>
Must be authorized to work in the U.S. without sponsorship.</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Strong troubleshooting skills across hardware, software, networking, and end-user environments.</li><li>
Ability to triage and prioritize service desk tickets in a fast-paced operational setting.</li><li>
Working knowledge of Microsoft 365 administration, identity management, and access controls.</li><li>
Understanding of cybersecurity best practices, endpoint protection, and secure access protocols.</li><li>
Ability to support warehouse and field technology, including rugged devices and wireless connectivity.</li><li>
Strong documentation skills and ability to maintain accurate technical records.</li><li>
Ability to communicate clearly with technical and non-technical users.</li><li>
Self-motivated and capable of working independently while escalating appropriately.</li><li>
Strong organizational skills with attention to detail and follow-through.</li><li>
Dependable, accountable, and responsive during on-call or urgent situations.</li></ul>
DIRECT REPORTS<ul><li>
This position has no direct reports</li></ul>
WORK ENVIRONMENT AND SAFETY EXPECTATIONS<ul><li>
Work is performed onsite in a professional office setting located within or adjacent to warehouse operations.</li><li>
Position requires regular use of computers, multiple monitors, and development tools for extended periods.</li><li>
May require routine access to warehouse, packaging, staging, or operational areas to support system testing, troubleshooting, hardware validation, or user support.</li><li>
When entering warehouse or operational areas, employee must comply with all facility safety requirements.</li><li>
Required to wear appropriate Personal Protective Equipment (PPE) when in warehouse or operational areas, including safety footwear, high-visibility vest, eye protection, hearing protection, or other required equipment.</li><li>
Must follow all company safety policies, signage, hazard-communication standards, and access controls.</li><li>
Expected to maintain cybersecurity awareness and comply with all IT security protocols, data protection standards, confidentiality policies, and change-management procedures.</li><li>
Required to safeguard confidential and sensitive data and report any suspected security incidents or policy violations immediately.</li><li>
Must maintain a professional, organized, and secure workstation environment to protect company systems and data.</li><li>
Expected to participate in ongoing safety, compliance, and security training as required.</li></ul>
PHYSICAL REQUIREMENTS<ul><li>
Ability to sit for extended periods while working at a computer workstation.</li><li>
Frequent use of hands and fingers for typing, coding, operating development tools, and handling computer equipment.</li><li>
Ability to view computer monitors for prolonged periods with sustained concentration.</li><li>
Ability to stand, walk, and move throughout office and warehouse areas as needed to support operational and technical needs.</li><li>
Ability to lift and carry up to 20 pounds occasionally (e.g., laptops, monitors, small hardware components, or equipment).</li><li>
Ability to wear required Personal Protective Equipment (PPE) when entering warehouse or operational areas.</li><li>
Ability to safely navigate warehouse aisles, staging areas, and equipment zones while maintaining awareness of moving forklifts and machinery.</li><li>
Visual and auditory ability sufficient to perform essential job functions safely and effectively, with or without reasonable accommodation.</li><li>
Ability to sustain mental focus and analytical concentration for complex technical problem-solving tasks.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with applicable law.</li></ul>
WORK SCHEDULE<ul><li>
Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, extended or adjusted hours as needed to meet operational demands.</li></ul>
Additional Notes
The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
Equal Opportunity Employer
DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law</div>

IT Support Specialist

Latham & Watkins LLP

<div>About Latham &amp; Watkins:
<div>
Latham &amp; Watkins is one of the world&rsquo;s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.</div>
About the Role:
<div>
The Technology Support Specialist I is an integral part of Latham&rsquo;s Technology &amp; Information Services team. This role will be responsible for providing support to the office regarding the resolution of standard desktop, notebook, and remote computing issues, while providing support to printers, Multi-Functional Device (MFD) hardware, and settings, and Personal Digital Assistant (PDA) support including configuring, deploying, and troubleshooting. This role will be located in our Houston, TX office. Please note that this role requires an in-office presence Monday - Friday from 8:00 AM - 4:30 PM CT.</div>
Responsibilities &amp; Qualifications:
<div>
Other key responsibilities include:</div><ul><li>
Setting up PC computers, notebook computers, and printers, initializing and stabilizing performance</li><li>
Configuring, deploying, and delivering mobility offerings including iPhones, iPads, and other technology offerings; performing regular maintenance on PC equipment such as computers, notebook computers, printers, and peripherals; scanning computers for viruses</li><li>
Setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual); performing daily checks of conference room to ensure all equipment is working properly</li><li>
Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed</li><li>
Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery</li><li>
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham &amp; Watkins retains</li></ul> 
We&rsquo;d love to hear from you if you:<ul><li>
Possess knowledge of standard hardware components and peripherals</li><li>
Demonstrate knowledge and proficiency in software programs, including Windows 10 and Microsoft Office</li><li>
Display analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems</li></ul>
And have:<ul><li>
A high school diploma or equivalent
</li><li>A bachelor&rsquo;s degree or equivalent in Computer Science or Information Systems, preferably
</li><li>A minimum of one (1) year of technology support experience with PC hardware/software, preferably</li><li>
Experience working with remote communications hardware including modems, wireless routers, and network interface cards, preferably</li><li>
A minimum of one (1) year of related experience working with notebook computers, preferably
</li><li>Experience with installations and upgrades, training and technical documentation</li></ul>
Benefits &amp; Additional Information:

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham&rsquo;s comprehensive benefit program which includes: 
<ul><li>
Healthcare, life and disability insurance</li><li>
A generous 401k plan</li><li>
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure</li><li>
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
</li><li>Professional development programs</li><li>
Employee discounts</li><li>
Affinity groups, networks, and coalitions for lawyers and staff</li></ul><div></div><div> 
Latham &amp; Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.</div> 
Please click here to review your rights under U.S. employment laws.#EntryLevel #wayup #LI-KC2
Pay Range: USD $65,000.00 - USD $75,000.00 /Yr.</div>

Technology Support Specialist I

CommonSpirit Health

<div>Job Summary and Responsibilities<div> 
As a Systems Support Representative, you will be a central figure providing critical technical assistance and support to end-users, ensuring the smooth and efficient operation of our IT systems and applications. You will play a vital role in resolving technical issues, enhancing user productivity, and maintaining a positive technology experience for our staff. 
 
Every day, you will expertly troubleshoot a wide range of hardware and software problems, meticulously analyze user requests, and provide clear, concise solutions through various channels (e.g., phone, email, chat, in-person). You will also document incidents, manage service requests in our ticketing system, guide users through technical procedures, and collaborate with other IT teams to escalate and resolve more complex issues, all while maintaining a customer-focused approach. 
 
To be successful in this role, you will combine strong technical aptitude, exceptional problem-solving skills, and outstanding communication and customer service abilities. You will demonstrate a proactive approach to user support, a meticulous attention to detail in documenting issues, and thrive in a dynamic, fast-paced environment dedicated to ensuring reliable IT services and high user satisfaction.</div><ul><li>
Assist users with data integrity and QA issues relating to PACS</li><li>
Performs first call support for users; report and track problems and issues relating to PACS, which includes resetting Workstations, testing the system and handling network problems</li><li>
Communication with users, documenting user feedback for system modifications and improvements and providing education and training to ensure staff competency</li><li>
Coordinate department PACS workflow with all modalities of Radiology, which includes collating PACS related paperwork for interpretation, identifying delays with workflow and any PACS QA issues</li><li>
Performs all clerical Film Library Functions and Assists file room staff with daily operational needs</li><li>
Assists physicians, hospital staff and patients in obtaining requested radiographic history and information</li></ul> 

Job Requirements<div> 
Required</div><ul><li>
High School Diploma or GED</li><li>
Three years of related experience</li></ul><div></div> 
Where You'll Work<div> 
Baylor St. Luke&rsquo;s Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke&rsquo;s Health. Located in the Texas Medical Center, the hospital is the home of the Texas Heart&reg; Institute, a cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD. The hospital was the first facility in Texas and the Southwest designated a Magnet&reg; hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award five consecutive times. Baylor St. Luke&rsquo;s also has three community emergency centers offering adult and pediatric care for the Greater Houston area.</div><div></div><div> 
CHI St. Luke&rsquo;s Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, has been serving our community since 1954. Operating 137 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. We proudly provide a vast array of services that help us keep our community safe and healthy.</div> 
Pay Range 
$18.60 - $26.27 /hour</div>

Systems Support Representative

Advanced Pharmacy Solutions

<div>Great new Career Opportunity in Long-Term Care Pharmacy! 


Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North 77043] 


Hours: 6am - pm OR 5am - 5pm 


The Customer Support Representative will be responsible for, but not limited to:
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
Education:

GED/Diploma, some college 


Professional Experience:
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV</div>

Customer Support Representative - CS

Paneled Perfection Home & Decor

Job Summary We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure smooth daily operations, creating a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team.Duties<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly</li><li>Answer multi-line phone systems efficiently, directing calls to appropriate departments or personnel</li><li>Manage appointment scheduling and calendar coordination using tools like Google Workspace and Microsoft Office</li><li>Handle data entry, filing, and document proofreading with accuracy and attention to detail</li><li>Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software</li><li>Maintain organized records of visitor logs, correspondence, and administrative files</li><li>Provide excellent customer support through professional phone etiquette and personalized assistance</li></ul>Requirements<ul><li>Proven office management or clerical experience in a fast-paced environment</li><li>Strong computer literacy including proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills</li><li>Experience with multi-line phone systems and excellent phone etiquette</li><li>Bilingual abilities are highly preferred to serve diverse client needs effectively</li><li>Exceptional organizational skills with the ability to prioritize tasks efficiently</li><li>Previous experience in customer service or as a medical/dental receptionist is advantageous</li><li>Ability to type quickly with high accuracy; proofreading skills are a plus</li><li>Knowledge of office management software such as QuickBooks or bookkeeping tools is desirable</li><li>Strong time management skills with the ability to handle multiple responsibilities seamlessly</li><li>Personal assistant or calendar management experience is beneficial for supporting executives or teams</li></ul>Join us as a Front Desk Receptionist and be the friendly first point of contact that sets the tone for our organization! Your enthusiasm, professionalism, and organizational prowess will help create an inviting atmosphere while ensuring operational excellence. This role is paid &mdash; we value your contribution from day one!Job Type: Full-timePay: $15.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Front Desk Receptionist

Explore 332+ Help desk technician in Houston this April. Find roles across top companies and apply now to boost your career.