help desk technician

OFFICErING

<div>
 Our team is in need of an IT Customer Support Technician. You&rsquo;ll play a critical role on our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on quality support. If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you. Apply today!
 
 
 
 Compensation:
 
 $15 - $18 hourly
</div>

Entry-Level IT Customer Support

Halliburton

<div>The IT Desktop Technician II under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures.<ul><li>
Pay Rate: Up to $40.00/hour, depending on experience.</li><li>
Assignment Length: 12-month with a high possibility of extension and/or conversion based on performance and other factors.</li></ul>
Responsibilities:<ul><li>
Responsible for providing frontline technical support to end users across the organization.</li><li>
Ensures reliable operation of desktop, laptop, mobile, and peripheral devices while delivering excellent customer service.</li><li>
Diagnoses, troubleshoots, and resolves hardware, software, and connectivity issues in a timely manner, both remotely and onsite.</li><li>
Contacts end user to define data migration requirements and perform the data migration, if required.</li><li>
Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.</li><li>
Adheres to and enforces facility security measures, company safety standards and software licensing procedures.</li><li>
Assists in setting up PC's and related peripherals for special requests.</li><li>
Lends guidance to desktop support teams on hardware related issues.</li><li>
Performs own work and provides assistance to others as directed.</li><li>
Job tasks, correctly performed, have minimal impact upon the viability of the organization.</li><li>
Error is readily ascertainable by the supervisor and can be corrected.</li></ul>
Qualifications:<ul><li>
Minimum of 2 years of professional experience in a PC support or related technical role, with demonstrated expertise in hardware configuration.</li><li>
CompTIA A+ certification is highly preferred; relevant equivalent experience will be considered.</li><li>
Proven ability to troubleshoot and support Windows 10/11 environments.</li><li>
Skilled in the installation, configuration, and physical repair of desktop and laptop hardware, as well as printer and peripheral support.</li><li>
Proficiency in software deployment, configuration, and updates, including the Microsoft 365 suite (Outlook, Word, Excel, Teams).</li><li>
Experience managing user accounts, performing password resets, and basic group policy administration.</li><li>
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.</li></ul>
Halliburton is an innovative leader in the oilfield services industry, providing products and services for the ever-evolving needs of the energy sector.
Since starting out over a hundred years ago, Halliburton&rsquo;s path to success has been built on growth. Today, with over 50,000 employees worldwide and 1500 new openings every year, our talent needs have never been greater.
That&rsquo;s why Halliburton has partnered with Talent Solutions to meet their ongoing contingent staffing needs. If you want to grow your career alongside an industry leader that is changing the world of energy, then we look forward to connecting with you inside our Halliburton Contingent Workforce Network &ndash; your gateway to meaningful work opportunities all in one place.
#HALL24</div>

IT Desktop Technician II (Onsite: Houston, TX)

Traxler Consulting

Primary Duties<ul><li>Support users with day-to-day IT issues (email, devices, applications, access)</li><li>Help set up new users, computers, and basic system configurations</li><li>Assist with onboarding new clients and getting their systems organized</li><li>Work with Microsoft 365 tools and cloud-based environments</li><li>Help maintain device management systems (like Intune and Apple Business Manager)</li><li>Participate in small projects like system upgrades or migrations</li><li>Keep notes and documentation of work completed</li><li>Communicate clearly with clients and team members</li><li>Share feedback on common issues to help improve the support experience</li></ul>Job Type: Full-timePay: $53,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li></ul>Application Question(s):<ul><li>Do you have experience installing new RMM and security products in an automated fashtion within IT MSP environments? This includes Intune.</li></ul>Work Location: In person

IT Support Technician

Resource Environmental Solutions, LLC

<div><div>At RES, we're looking for purpose-driven individuals who are passionate about restoration and sustainability, and who want their work to make a lasting environmental impact. Our team members go above and beyond, bringing initiative, integrity, and a strong work ethic to every project. Collaboration is key&mdash;we thrive on teamwork, open communication, and diverse perspectives. In a field that constantly changes, we value those who are resilient, adaptable, and resourceful in the face of challenges. If you're intellectually curious, eager to learn, and ready to help restore ecosystems and protect natural resources, you'll find your place here.</div>
As an IT Service Delivery Analyst at RES, you will play a key role in delivering a friendly, responsive, and effective technology support experience for RES employees. You will serve as a front-line member of the IT team, helping end users resolve technical issues, supporting software and hardware deployments, maintaining system and asset documentation, and contributing to training and process improvement efforts. This role is ideal for someone who enjoys solving problems, helping people, and working as part of a distributed team in a fast-paced, growing organization.

We are looking for someone with strong customer service instincts, clear communication skills, and a practical, solutions-oriented approach to technical support. The right candidate is comfortable working with both remote and in-office employees, enjoys being part of a geographically distributed team, and can stay organized and responsive in a dynamic, rapid-growth environment. You should bring an effective diagnostic process, sound problem-solving skills, and a desire to help build standard operating procedures and scalable support practices.

<h2 class="jobSectionHeader">What Your Day-to-Day Might Look Like</h2>

In this role, you will provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed. You will use remote support and monitoring tools to assist end users, maintain software and hardware asset records, and support the deployment of technology across the organization. You will also help create training materials, answer frequently asked questions, and provide technical assistance to employees with varying levels of technical comfort. Working closely with the IT Service Delivery Lead and the broader IT team, you will help identify technical needs, support repeatable processes, and contribute to a strong internal service culture.

<h2 class="jobSectionHeader">We would love to talk yo you if you have many of the following:</h2>
<ul><li>BS/BA required</li>
<li>Five years of experience in a front-line customer service environment supporting technology</li>
<li>Strong communication and customer service skills</li>
<li>Experience supporting employees across varying levels of technical proficiency</li>
<li>Demonstrated success delivering strong customer service in a technology support environment</li>
</ul>
What will make you stand out?
<ul>
<li>Familiarity with remote support tools, ticketing systems, or similar support platforms</li>
<li>Familiarity with Windows 10 and Windows 11 deployment and support</li>
<li>Experience with software distribution, application support, and hardware diagnostics</li>
<li>Experience with cybersecurity controls such as awareness training, MFA, and EDR;
</li><li>Working knowledge of Active Directory, Security Groups, and Group Policies
</li>Hands-on experience installing and supporting Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, and Bluebeam. 
<li>
 
</li></ul><div>Please note that the &quot;Day in the Life&quot; section is not intended to be an exhaustive list of job duties, but rather a representative snapshot of typical responsibilities and work experiences at RES.

RES is an Equal Opportunity Employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</div></div>

IT Service Delivery Analyst

Advanced Pharmacy Solutions

<div>Great new Career Opportunity in Long-Term Care Pharmacy! 


Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North 77043] 


Hours: 6am - pm OR 5am - 5pm 


The Customer Support Representative will be responsible for, but not limited to:
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
Education:

GED/Diploma, some college 


Professional Experience:
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV</div>

Customer Support Representative - CS

Hilcorp Energy Company

<div>Hilcorp Energy is located in Downtown Houston. This is a part-time position, fully in office, for a current student wanting to expand their experience in information technology.
Essential Job Responsibilities:<ul><li>
Provide excellent customer service.</li><li>
Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.</li><li>
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.</li><li>
Install and support PC, laptop, tablet and mobile hardware and software, as instructed.</li><li>
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.</li><li>
Participate in hardware and software reviews and recommend purchases.</li><li>
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.</li><li>
Performs other IT projects as assigned.</li><li>
Adheres to the company&rsquo;s values &ndash; integrity, ownership, urgency, alignment and innovation.</li><li>
Supports company vision and mission.</li><li>
Adheres to established work schedule, attendance standards and is punctual to work and meetings.</li><li>
Other duties as assigned by management.</li><li>
Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.</li><li>
Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.</li><li>
Contributes to team effort by accomplishing related results, as needed.</li><li>
Support A/V equipment.</li></ul>
Other Job Responsibilities:<ul><li>
Contribute to Infrastructure projects as assigned. May include networking, security, servers, cloud computing environments, etc.</li></ul>
Qualifications:<ul><li>
Excellent customer service skills.</li><li>
Ability to establish and maintain effective working relationships with employees, supervisors, other 
departments, officials, and the public.</li><li>
Ability to complete multiple, diverse tasks of differing priorities without close supervision.</li><li>
Excellent written and verbal communication skills.</li><li>
Outstanding organizational skills.</li><li>
Proficiency in the use and application of the following software: 
Required: Microsoft Office Excel, Word, Outlook, and PowerPoint</li></ul>
Education Requirements:<ul><li>
Currently a Sophomore, Junior or Senior at an accredited 4-year university or college with a GPA of 3.5 or higher.</li></ul>
Certifications, Licenses, Registrations:<ul><li>
None.</li></ul></div>

Information Technology Co-Op Student

Hi Beautiful Aesthetics

Our Med Spa is one of the top medical spas for facial skincare services in Texas. We offer affordable cosmetic services such as HydraFacial, Dermalinfusion/Diamond Glow, Laser Hair Removal, Body Contouring with Venus Freeze, Chemical Peels, medical grade facials, and many more. We are looking for a full time Licensed Esthetician/Laser Technician to be apart of our team. The ideal hire would have an upbeat attitude, professional appearance, excellent communication skills, organized, and mostly self motivated. (Experience preferred but not required, willing to train the right candidate)Job Responsibilities<ul><li>Provide clients with exceptional customer service</li><li>Texas State Certified Laser Technician</li><li>Maintaining detailed documentation of client treatment records</li><li>Maintain patient confidentiality</li><li>Assist with front desk as needed</li><li>Provide clients with in depth knowledge of our products and services</li><li>Maintain clean, organized, and well-stocked work environment</li><li>Keep track of inventory regarding skin care products</li><li>Maintaining equipment</li><li>Procedures would include Dermalinfusion facial, Hydrafacial, laser hair removal, non-invasive body contouring, and Chemical Peels</li><li>Assist with cleaning duties</li><li>Assist with Front Desk Duties if needed</li><li>Answer phones, take payments,</li></ul>Job Type: Full-timePay: $14.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>Work Location: In person

Laser Hair Removal Technician Dual Esthetician

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