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customer experience associate Jobs in Kansas City

customer experience associate

hotel night auditor

hospitality associate

Hampton Inn KC Airport

<p>Breakfast Attendant at Hampton Inn Kansas City Airport</p><p>Join our friendly team at the Hampton Inn Kansas City Airport as a Breakfast Attendant, where you will play a vital role in providing our guests with a warm and welcoming start to their day. We are committed to delivering exceptional service and creating a comfortable environment for all visitors. If you enjoy working in a fast-paced, guest-focused setting and take pride in maintaining high standards of cleanliness and hospitality, we encourage you to apply.</p><p>Key Responsibilities:</p><p>- Prepare and serve breakfast items in accordance with hotel standards and health regulations</p><p>- Maintain cleanliness and organization of the breakfast area, including tables, counters, and equipment</p><p>- Replenish food and beverage supplies as needed to ensure a fully stocked breakfast service</p><p>- Greet guests warmly and assist with any special dietary requests or inquiries</p><p>- Monitor and ensure the safety and cleanliness of the breakfast area throughout the shift</p><p>- Follow all safety, sanitation, and food handling procedures</p><p>Skills and Qualifications:</p><p>- Previous experience in food service, hospitality, or a similar role preferred</p><p>- Excellent customer service and communication skills</p><p>- Ability to work efficiently in a fast-paced environment</p><p>- Strong attention to detail and cleanliness</p><p>- Flexibility to work mornings, weekends, and holidays as needed</p><p>- Ability to stand for extended periods and lift moderate weightsJoin us as a Hospitality Associate and become part of an energetic team dedicated to creating joyful experiences! Your enthusiasm will help foster memorable moments for every guest while developing valuable skills in hospitality, event management, and customer engagement. We&rsquo;re committed to supporting your growth in a lively environment where every day brings new opportunities to shine!</p><p>Pay: $16.00 - $17.00 per hour</p><p>Work Location: In person</p>

Hospitality Associate

<div><p>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.</p><p></p><div><div><ul><li>
The workplace experience support specialist senior, under minimal to no direction, helps deliver the office location workplace experience for colleagues.</li><li>
This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.</li><li>
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients.</li><li>
In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean.</li><li>
Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies.</li><li>
Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests.</li><li>
Act as a liaison to the office/market leader for anything related to workplace experience support as needed.</li><li>
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.</li><li>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, special requests for our space and maintenance issues.</li><li>
Reconcile monthly billing of parking and extra services provided by the landlord.</li><li>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</li><li>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</li><li>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</li><li>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</li><li>
Audit the service invoices for accuracy and submit to accounts payable for processing. &bull; Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</li><li>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</li><li>
Maintain vendor relationships, processes payments and track total spend. &bull; Ensure that all supplies are ordered in compliance of national programs.</li><li>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner. &bull; Review employee logs regularly to prepare for new hires, transfers or departures.</li><li>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs.</li><li>
Train new employees on building procedures, local office policies and use of equipment and systems.</li><li>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</li><li>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner. Provide routine support and guidance, as necessary, in one or more of the following areas:</li><li>
Handle mail services, including distribution of mail, UPS, FedEx, etc. &bull; Responsible for print, bind, scan and copy jobs for the business.</li><li>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</li><li>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log. &bull; Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</li><li>
Perform other duties as assigned.</li></ul><p></p><p>
EDUCATION</p><ul><li>
High school diploma or GED</li><li>
Associate degree or 2 years of experience preferred</li></ul><p>
TECHNICAL/SOFT SKILLS (REQUIRED)</p><ul><li>
Ability to communicate, effectively with a diverse audience</li><li>
Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm</li><li>
Demonstrates a basic knowledge of the technology tools required within assigned responsibilities &bull; Effective organization, prioritization and time management skills, and strong attention to detail &bull; Excellent people skills</li><li>
Strong grammar and proofreading skills and experience</li><li>
Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.</li><li>
Ability to balance multiple tasks and projects &bull; Intermediate knowledge of facilities management</li></ul><p></p><p>
SPECIAL REQUIREMENTS SPECIFC TO JOB</p><ul><li>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</li><li>
Must be punctual and able to adapt to changing schedules</li><li>
Ability to convey instructions clearly and concisely and be responsive when required</li><li>
Maintains professionalism in demeanor, conversation and attire</li></ul><p></p><p>
EXPERIENCE</p><ul><li>
0 to 3 years of experience in a related field or area</li><li>
Ability to handle multiple tasks effectively and efficiently</li></ul><p></p><p>
LEADERSHIP SKILLS (REQUIRED)</p><ul><li>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</li><li>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</li></ul><p></p><p>
PREFERRED REQUIREMENTS</p><p>
Prior experience in a professional office environment.</p><p>
There is an expectation that you will work in-office five (5) days per week.</p></div></div><p></p><p>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.</p><p></p><p>
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.</p><p></p><p>
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.</p><p></p><p>
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.</p><p></p><p>
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.</p><p></p><p>
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.</p><p></p>
Compensation Range: $54,000 - $86,900</div>

Workplace Experience Support Specialist Senior

Harrison Group Resort Hotels & Restaurants

<div>
 Known for its fresh, locally sourced seafood and creative coastal cuisine, Marlin Moon offers a modern take on Eastern Shore dining in a relaxed yet refined atmosphere. Featuring signature seafood dishes, handcrafted cocktails, and a welcoming ambiance, Marlin Moon delivers a memorable experience for both hotel guests and local patrons alike.
 <br/>
 <br/>
 Located on 33rd Street inside the DoubleTree by Hilton Ocean City Oceanfront, Marlin Moon serves breakfast and dinner in a high-energy, seasonal resort environment. With a strong reputation for quality, hospitality, and elevated coastal flavors, the restaurant blends casual comfort with exceptional service, making it a favorite destination for both everyday dining and special occasions.
 <br/>
 <br/>
 Marlin Moon is proudly operated by The Harrison Group, a multi-property hospitality company with over 50 years of experience in Ocean City and surrounding coastal markets. The Harrison Group is committed to operational excellence, guest satisfaction, and developing hospitality professionals who are passionate about service, leadership, and continuous growth.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Host/Hostess is responsible for greeting guests, managing reservations and waitlists, and coordinating seating arrangements to ensure a smooth and welcoming dining experience. This role serves as the first point of contact for guests and helps set the tone for exceptional customer service.
 <br/>
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 <strong>
  Duties/Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greets guests upon arrival and welcomes them to the restaurant.
  </li>
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   Provides accurate wait times and manages the waitlist.
  </li>
  <li>
   Manages reservations and seating assignments.
  </li>
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   Escorts guests to assigned dining or bar areas.
  </li>
  <li>
   Presents menus and informs guests of their server.
  </li>
  <li>
   Coordinates with wait staff regarding table availability and seating flow.
  </li>
  <li>
   Maintains a clean, organized, and welcoming reception area.
  </li>
  <li>
   Assists guests with special needs or requests, including children and elderly patrons.
  </li>
  <li>
   Answers incoming calls and responds to guest inquiries.
  </li>
  <li>
   Greets guests upon departure and thanks them for their visit.
  </li>
  <li>
   Assists wait staff as needed to support overall restaurant operations.
  </li>
  <li>
   Performs other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent interpersonal and customer service skills.
  </li>
  <li>
   Strong organizational skills with the ability to manage reservations and seating efficiently.
  </li>
  <li>
   Ability to communicate clearly and professionally, both in person and over the phone.
  </li>
  <li>
   Understanding of restaurant etiquette and guest service standards.
  </li>
  <li>
   Familiarity with health and safety regulations.
  </li>
  <li>
   Ability to monitor and manage the flow of the dining and bar areas.
  </li>
  <li>
   Ability to work flexible shifts, including evenings, weekends, and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience as a host/hostess preferred.
  </li>
  <li>
   Must successfully complete restaurant training program.
  </li>
  <li>
   High school diploma or equivalent; hospitality certification is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prolonged periods of standing and walking.
  </li>
  <li>
   Must be able to lift up to 25 pounds.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <em>
   Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.
   <br/>
   <br/>
  </em>
 </em>
 <strong>
  The Pay Range For This Role Is
  <br/>
  <br/>
 </strong>
 15 - 17 USD per hour(DoubleTree)
</div>


Host/Hostess - Marlin Moon

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.</div><div><br>
<br>
</div><div>As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts &ndash; helping clients achieve their financial goals.</div><div><br>
<br>
</div><div><b>Job Responsibilities</b></div><div>
<div><ul><li>Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.</li>
<li>Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.</li>
<li>Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.</li>
<li>Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions &ndash; introducing them to our team of experts to help achieve their financial goals.</li>
<li>Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.</li>
</ul><div><b>Required Qualifications, Capabilities, and Skills</b>
</div><div><div><ul><li>Ability to put clients first and exceed their expectations &ndash; delivering attentive and friendly service, creating a welcoming environment.
</li><li>Ability to build trusted relationships &ndash; demonstrating genuine care and concern during interactions with clients.</li>
<li>Ability to engage clients &ndash; communicating clearly and politely to understand and help, anticipating client needs.</li>
<li>Ability to quickly and effectively resolve client issues with attention to detail &ndash; providing a consistent client experience.
</li><li>Ability to elevate the client experience &ndash; working collaboratively as a team to deliver seamless service with care and sincerity.</li>
<li>Ability to quickly and accurately learn products, services, and procedures.</li>
<li>Client service experience or comparable experience.</li>
<li>High school diploma or GED equivalent.</li>
</ul><div><b>Preferred Qualifications, Capabilities, and Skills</b>
</div><div><div><ul><li>Strong desire and ability to influence, educate, and connect customers to technology solutions.</li>
<li>Cash handling experience.</li>
</ul></div></div></div></div></div></div><div></div><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Part Time (30 Hours) Associate Banker, Shoal Creek Branch, Kansas City, MO

Cable Dahmer Automotive Group

<p>Customer Experience Associate<br/></p><p>Location: Cable Dahmer Chrysler Dodge Jeep Ram - 1001 W 104th ST, Kansas City, MO 64114<br/>Pay: $18/hour + bonus opportunities<br/></p><p>About the Role<br/>We&rsquo;re looking for a Customer Experience Associate who is passionate about creating a positive and welcoming experience for every customer. This role is key to making sure our customers feel valued and supported throughout their visit.<br/></p><p>What You&rsquo;ll Do<br/>Greet and assist customers in person and over the phone<br/>Help direct customers to the appropriate department<br/>Follow up with customers to ensure satisfaction<br/>Assist with appointment scheduling and general inquiries<br/>Support the sales and service teams with customer communication<br/>Maintain a clean, organized front-facing environment<br/></p><p>What We&rsquo;re Looking For<br/>Strong communication and interpersonal skills<br/>Positive attitude and customer-first mindset<br/>Ability to stay organized in a fast-paced environment<br/>Comfortable using phones, computers, and basic systems<br/>Previous customer service experience is a plus<br/>.<br/>Why Join Us<br/>Consistent hourly pay plus bonus opportunities<br/>Great entry point into the automotive industry<br/>Opportunities for advancement within the company<br/>Team-oriented culture that values your contribution<br/></p><p>EEO, including disability/vets<br/></p>

Customer Experience Associate

Coury Hospitality

Why Work at Ambassador Hotel Kansas City?
<br>At Ambassador Hotel Kansas City, Autograph Collection, we offer more than just a workplace—we provide a dynamic environment where exceptional service meets a passion for hospitality. Located in the heart of downtown Kansas City, our boutique luxury hotel blends historic charm with modern elegance, creating unforgettable experiences for both guests and curators. The Ambassador features 43 beautifully appointed guest rooms, the acclaimed Lonnie’s Reno Club, an intimate jazz lounge celebrating Kansas City’s musical legacy, and The American Reserve, a sophisticated dining experience. With stylish event spaces and a culture of excellence, working at the Ambassador means being part of a team that values innovation, hospitality, and making every moment memorable.
<br><br>
<b>DEPARTMENT:</b> Maintenance
<br><b>REPORTS TO:</b> General Manager
<br><b>STATUS:</b> Exempt
<br><br>
<b>RESPONSIBILITIES:</b><br>
<ul>
<li>Facilitates the daily maintenance operation throughout the properties managed by the Company.Conducts regular walk-throughs and visually assesses the safe and efficient maintenance andoperation of the physical structure of the hotel, restaurants, and all banquet/private dining spacesincluding all mechanical, electrical, HVAC systems and any other related equipment.</li>
<li>Monitors properties throughout the year through detailed property walks/checklists to ensurebudgeted and emergency capital needs are met.</li>
<li>Informs the General Manager and Company department heads on a regular basis regarding thespecific and overall condition of the building structures, related systems and equipment, offeringprudent, cost effective proposals for maintaining these systems or improving safety.</li>
<li>Develops and oversees the preventative maintenance process and manages the repair work orderprocess. Ensures all work orders are processed in an efficient, priority-oriented manner.</li>
<li>Implements and manages procedures and practices that ensure quality assurance for workperformed by Company maintenance teams, as well as outside vendors.</li>
<li>Serves as a Project Manager of all major projects, including routine maintenance, repairs,replacements, renovations and capital improvement projects. Ensures all projects are completed ontime and according to specifications. Reports on progress on a regular basis to Senior Leadership ofthe Company.</li>
<li>Ensures that there is an adequate inventory of parts, supplies, tools and materials available througheffective ordering. Orders supplies in accordance with prepared budget.</li>
<li>Advises General Manager and President of new developments which may affect profit, schedule,costs, customer relations, and/or inter-departmental relations.</li>
<li>Serves on the Company Safety Committee. Maintains a working knowledge of safety policies andregulations to ensure duties of self and others are performed in a safe manner. Be aware ofhazardous areas. Works to ensure the safety of our guests and associates. Strictly enforces safetyprocedures.</li>
<li>Assists with bidding out projects to multiple vendors and getting competitive quotes.</li>
<li>Implements Company guidelines on preservation of historic structures and assets.</li>
<li>Provides training to property leadership in all areas related to engineering.</li>
<li>Manages maintenance staff while maintaining the integrity of facilities and systems.</li>
<li>Additional duties on request by the General Manager. On occasion, may be asked to performfunctions of a higher or lower skill.</li>
</ul>
<b>KNOWLEDGE, SKILLS AND ABILITIES:</b><br>
<ul>
<li>Ability to communicate and cooperate positively with peers and supervisor.</li>
<li>Ability to keep accurate accounts of all parts and equipment orders.</li>
<li>Strong project management skills/ability to create processes/keep deadlines.</li>
<li>Ability to read and translate blueprints, electrical diagrams and schedules.</li>
<li>Knowledge of codes and specifications. Ability to research and learn regulatory requirements.</li>
<li>Knowledge of general work safety practices.</li>
<li>Knowledge in operation of power tools and maintenance equipment.</li>
</ul>
MAINTENANCE MANAGER
<br><ul>
<li>Must have a valid driver’s license.</li>
</ul>
PHYSICAL REQUIREMENTS
<br><ul>
<li>Able to remain mobile, walk and stand during entire shift. Ability to lift up to 60l lbs.</li>
<li>Able to work the majority of a shift outdoors in all weather as the business dictates.</li>
<li>Able to use a computer and sit for extended periods of time.</li>
<li>Continually reaches, bends, lifts, carries, stoops and wipes during entire shift</li>
<li>Able to work a varied schedule including holidays, weekends and nights as the Business dictates.</li>
</ul>


Chief of Engineering - Ambassador Hotel Kansas City

Metropolitan Community College

<div></div><div><div><div><p><b>About MCC</b></p>
<p>Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.</p>
<p>Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.</p>
<p>MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.</p><br>
<p></p>
<p><b>***MCC does </b><b>not</b><b> provide employer-paid sponsorships.</b></p><br>
<p></p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><div><b>POOL POSITION</b></div><br>
<div></div>
Application materials for this position is accepted on an on-going basis due to increasing demand. Assignments may be scheduled but not granted based on enrollment and/or operational decisions.<br>
<br>
The Workforce and Economic Development Division (W.E.D.) of Metropolitan Community College is the leader in innovative workforce solutions and community enrichment. We partner to first develop our community in order to develop it economically for the growth of the Kansas City metro&rsquo;s citizens; families, businesses, industry, organizations, and associations.<br>
<br>
Temporary faculty serve the college and students by providing high quality instruction and engaging in instruction related activities. Temporary faculty are expected to perform all duties associated with teaching an assigned course to include all course preparation, meeting with students, entering grades, and other duties related to course delivery. Upon employment temporary faculty must maintain updated credentials as required by the college&rsquo;s accrediting agencies.<br>
<br>
Employment Restrictions:<ul><li>
An annuitant of the Missouri Retirement System must adhere to the applicable regulations.</li><li>
Employees, who possess a valid Missouri Teaching Certificate, may be required to participate in the Public School Retirement System of Missouri (PSRS).</li><li>
Temporary faculty may be assigned up to ten (10) work units per semester for fall and spring. An additional two (2) work units per term may be assigned with approval from the dean and notification to human resources but no more than twenty-four (24) work units in an academic year. For summer, work units may not exceed 3.5 work units in June, and 3.5 work units in July.</li><li>
Noncredit courses taught during the normal academic year are included in these limitations.</li><li>
Combination Load Maximum: If a temporary faculty member&rsquo;s load includes work unit and clock hour assignments, the combined weekly clock hour total will be monitored to adhere to temporary faculty assignment limitations.</li></ul><br>
<i>
Employees assigned responsibilities through Workforce and Economic Development may be compensated based on assigned work units or clock-hours, in accordance with MCCKC guidelines for temporary employment.</i></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<div><p>Oversee and prepare students to perform basic nursing skills for individuals in long-term care facilities, adult daycare centers, hospitals or homes. Through training, students will gain both the knowledge and skills required to successfully work in the healthcare industry as a Certified Nurse&rsquo;s Aide (CNA).</p><ul><li>
Study the theory of being a CNA</li><li>
Participate in skilled lab training and supervised clinical training.</li><li>
Practice nursing skills such as vital signs, bathing techniques, feeding technique&rsquo;s, handwashing, gloving, skin care, transfer techniques, dressing and grooming to prepare students for the Missouri CNA assessment.</li><li>
Supervise CNA students in a clinical environment</li><li>
Evaluates the clinical performance of the student and the grading of all clinical assignments</li><li>
Oversee and provide students with instruction in their designated clinical specialty</li><li>
Keeps accurate clinical records of student&rsquo;s performance, attendance, and behavior each week</li><li>
Provides weekly verbal and written feedback to students about their clinical performance</li><li>
Responsible for completing final clinical evaluation of students overall clinical performance</li><li>
Maintains open communication with the course faculty throughout the clinical rotation</li><li>
Perform other duties as assigned</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications, Knowledge, Skills, Abilities and Physical Requirements</b></h2></div>
<div><p>Minimum Qualifications:</p><ul><li>
Hold one or more current active unrestricted Missouri licensure in professional nursing:<ul><li>
A registered nurse (RN)</li><li>
Licensed Practical Nurse (LPN)</li><li>
Temporary permit from the Missouri State Board of Nursing</li></ul></li><li>
No disciplinary actions in any jurisdiction</li><li>
One (1) year of Long-Term Care (LTC) experience or currently employed by a LTC facility.</li><li>
Must attend the state approved train-the-trainer course once hired. When the individual has successfully completed the course, their name will be added to the department&rsquo;s CNA Instructor.</li></ul>
Preferred Qualifications:<ul><li>
Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) from an accredited nursing school</li><li>
Master of Science in Nursing (MSN)</li><li>
Nurse Licensure Compact (NLC)</li><li>
Valid American Heart Association (AHA) Basic Life Support (BLS) (2) two-year certification for healthcare provider</li><li>
One (1) year or more recent experience in nursing clinical or classroom teaching</li></ul><br>
To learn more about Workforce and Economic Development Division (W.E.D.)&rsquo;s Healthcare, visit Healthcare Continuing Education.<br>
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Knowledge, Skills and Abilities:<ul><li>
Have an interest in working in an academic setting and with MCC students</li><li>
Demonstrated knowledge and competence in the desired tutoring subject matter</li><li>
Demonstrated ability to work and communicate effectively with all constituencies of a diverse community</li><li>
Ability to work well with others</li><li>
Strong oral and written communication skills</li></ul><br>
Physical Requirements<br>
Positions in this class typically requires feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p>EEO Statement:<br>
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth ancestry, national origin, or disability. EOE/ M/ F/ Vets/ Disabled<br>
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Accommodations:
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MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.</p></div></div></div>
<br><div></div><div><div><div><p>We offer benefits including:</p><ul> <li>Deferred retirement compensation plans </li><li>Professional development </li><li>Access to our Fitness Centers </li><li>And much more!</li></ul></div></div></div><p></p>

Temp Faculty (NonCredit): CNA Clinical Supervisor Instructor (Fall 2026)

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