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M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

IHMS

<div><h3 class="jobSectionHeader">Housekeeping Assistant Manager</h3>
Full Time, Management Position
About Us: At the Pierre Hotel, we curate unforgettable experiences. Nestled in the heart of the vibrant city that never sleeps, our historic hotel has been a beacon of luxury and hospitality for decades. With a commitment to excellence and a dedication to delivering unparalleled service, we've earned our place as a landmark in the hospitality industry.
Position Overview: We are seeking an experienced and enthusiastic Housekeeping Assistant Manager to join our team and help to deliver the highest quality of service to our guests. The Housekeeping Assistant Manager will have the opportunity to solve problems, while remaining composed in challenging situations.
Key Responsibilities:<ul><li>
Ensure service and production is provided in the proper manner, consistent with standards of a Forbes Five Star Luxury Hotel</li></ul><ul><li>
Complete, in a timely fashion, all schedules and monitor staffing to ensure maximum service, quality, efficiency, and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted</li><li>
Monitor daily assignments to ensure that proper quotas and standards are maintained</li><li>
Establish safe working conditions and practices</li><li>
Participate actively (as required) in physical inventories of all uniforms, linens (including food and beverage) and supplies</li><li>
Work directly with outside contracted companies when on hotel premises</li><li>
Organize and participate in meetings with all staff on a regular basis</li><li>
Ensure all employees are exposed to constant refinement, training and development on an ongoing basis</li><li>
Assist with the update of all training material as needed</li><li>
Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner</li><li>
Oversee the start of housekeeping shifts in the morning and evening</li><li>
Participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy</li><li>
Maintain good working relationships with all Department and Division Heads in the Hotel at all times</li><li>
Make scheduled checks of the hotel, noting deficiencies and ensuring proper follow-up procedures</li><li>
Participate in a consistent rooms inspection/Quality Control program which is monitored by the Director of Housekeeping</li><li>
Supervise the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel</li><li>
The ability to become familiar with the operation of the Uniform Room and monitor the maintenance of standards in the area</li><li>
Review all work orders submitted and ensure all orders are handled in a timely and professional manner</li><li>
Assist in periodically reviewing, re-evaluating, and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed</li><li>
Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, storage closets.)</li><li>
Assume operational responsibilities in the absence of the Director of Housekeeping.</li><li>
Perform other tasks or projects as assigned by hotel management.</li></ul> 
Job Requirements &amp; Qualifications:<ul><li>
At least 2 years previous Housekeeping management/supervisory experience in a luxury hotel environment</li><li>
College degree (preferred)</li><li>
Strong computer skills, including Microsoft Office and knowledge of a property management system</li><li>
Ability to engage with the guests</li><li>
Prior Union experience a plus</li><li>
Great employee relations is necessary</li><li>
Strong attention to detail</li><li>
A positive attitude and ability to work well with a diverse staff</li><li>
Strong leadership and customer service skills</li><li>
Flexible schedule including overnights and weekends</li><li>
Multilingual a plus</li><li>
Ability to multitask and thrive in a fast-paced environment, luxury environment</li><li>
Strong communication and organizational skills.</li></ul>
Why Join Us:<ul><li>
Be part of The Pierre hotel known for its commitment to excellence.</li><li>
Collaborate with a passionate and dedicated team.</li><li>
Competitive compensation and benefits package.</li><li>
Opportunities for professional growth and development.</li><li>
Experience the vibrant energy of New York City while working in the heart of it all.</li></ul>
The Pierre Hotel is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive workplace for all.</div>

Assistant Manager, Housekeeping

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Commercial Services Manager (Events Coordinator), you&rsquo;re not just administratively supporting our Event Managers &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Assist in Building and maintain client relationships: Serve as the Administrative Assistant contact for assigned Event Managers , allowing them to manage existing accounts for conferences while finding opportunities to grow room revenue and overall profitability
</li><li>Assist in Leading end-to-end event management process: Helping the Event Managers prepare details for our upcoming conferences while assisting in proposals, pre-planning visits, and finalizing details of client needs while maximizing revenue
</li><li>Ensuring Accurate booking details: Coordinate Event Management requirements with Event Manager to including room, food and beverage, and meeting space, and ensure accurate and timely entry of information in the hotel&rsquo;s sales management system</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div>How We'll Help You Thrive
At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
<ul><li>Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
</li><li>Own a piece of Hilton &ndash; Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
</li><li>Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
</li><li>Personalized caregiving support &ndash; Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
</li><li>Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
</li><li>Mental health resources &ndash; Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
</li><li>Generous paid time off (PTO) &ndash; Recharge, relax, and take time for what matters most
</li><li>Health &amp; welfare benefits &ndash; From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
</li><li>Financial security for your future &ndash; Our retirement plans make it easier to save for what&rsquo;s next
</li></ul>*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Commercial Services Manager - Hilton New York Midtown

Artisanal Brewing Ventures

<div><div>Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious&mdash;always learning, tweaking, and pushing to get better at what we do. We&rsquo;re fired up by the people who enjoy our pours and the teams that make it all possible. If you&rsquo;re into collaboration, craft, and being part of a tight-knit crew, we&rsquo;d love to raise a glass with you.
WHO WE ARE &amp; WHAT WE OFFER
Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing &amp; Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, &amp; our corporate headquarters.</div><div><ul><li>
Competitive Compensation</li><li>
Referral Program</li><li>
Flexible Schedules &amp; Ample Product Discounts</li><li>
Opportunities for Growth Across 5 Successful Brands</li></ul></div>
WHAT WE DO
At Sixpoint, we know beer is culture&mdash;but our culture begins with the people who bring the brand to life. We are the Mad Scientists: grounded in brewing fundamentals yet freed by imagination, always pushing ahead of our time. Since partnering with Artisanal Brewing Ventures in 2018, we&rsquo;ve tapped into the power of shared resources and collaborative thinking, giving our team more time to focus on what we do best&mdash;crafting innovative beer alongside like-minded lovers of the brewing art. After more than 20 years of pushing boundaries, Sixpoint is ready to fearlessly venture into the future, building on the community we&rsquo;ve created with the support of partners who share our passion and devotion to craft.
Server Assistant
The Server Assistant provides table service to taproom guests by delivering orders to the table and ensuring that guests have a pleasant dining experience by maintaining table cleanliness. As a Tableside Brand Ambassador, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience.
Reports to: General Manager or Front of House Manager on duty
WHAT YOU'LL DO<ul><li>
Maintain a clean taproom by clearing empty glasses, plates, silverware, and other items from a table to ensure a pleasurable dining experience and efficient turnover of tables for new guests</li><li>
Visually inspect all food leaving expo, ensuring proper plating, sauce application, and presentation; and return any incorrect or improperly cooked orders to the kitchen for correction</li><li>
Deliver food, beverages, condiments, and other requested items to guests</li><li>
Maintains appropriate levels of inventory/product for the bar, changing kegs when required</li><li>
Assist with other tasks such as cleaning the dining area, restocking server stations, and rolling silverware</li><li>
Assist guests and servers/bartenders with other hospitality functions as needed</li><li>
Performs other related duties as assigned</li></ul>
Pay for this position starts at $11.35 plus tips
WHO WE'RE LOOKING FOR<ul><li>
Must be at least 18 years of age* (17 allowed in certain counties)</li><li>
Previous experience as a server assistant, utility, or food runner preferred</li><li>
Must maintain a positive attitude while working with a sense of urgency</li><li>
Must be able to multitask</li><li>
Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment</li><li>
Contribute to overall taproom and kitchen cleanliness</li><li>
Prolonged periods of standing and walking</li><li>
Must be able to lift, balance, and carry trays of food weighing up to 25 pounds</li><li>
Must be able to lift, move, and carry kegs weighing up to 60 pounds</li><li>
Ability to perform physical tasks, including frequent bending, stooping and reaching</li></ul>
Disclaimer
This Job Description is only a summary of the typical functions of the job, not an exhaustive list or comprehensive list of all job responsibilities, tasks, and duties.
Artisanal Brewing Ventures is an Equal Opportunity Employer
Disclaimer
This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.
Artisanal Brewing Ventures is an Equal Opportunity Employer.</div>

Server Assistant | Sixpoint - New York, NY

McLeod Cobb Investments

About the RoleA growing software-as-a-service company focused on improving care and support post pregnancy loss is seeking to hire a highly organized, proactive, and adaptable Temp-to-Perm Executive Assistant/Project Manager to support its CEO. This is a hybrid role where there are both executive assistant and project management responsibilities providing opportunity for extensive professional growth.The ideal candidate has a deep interest in improving pregnancy loss care while thriving in a fast-paced, collaborative, and entrepreneurial environment. Experience supporting senior executives at the C-suite level is a requirement. This individual will serve as a trusted partner and project manager, managing complex calendars, coordinating travel, preparing expense reports, supporting recruiting efforts, and helping to drive operational efficiency for the CEO. This role requires five days/week on-site from 8:30am-5pm in a casual environment.QualificationsPrior experience supporting C-suite executives is requiredDemonstrated success managing complex calendars and travel arrangements for senior leadershipStrong communication and interpersonal skills with the confidence to interact with senior executives and manage projectsAbility to work independently, anticipate needs, and navigate ambiguityCollaborative team player who values partnership and relationship-buildingComfortable providing thoughtful pushback, asking questions, and seeking feedback when neededStrong attention to detail and exceptional organizational skillsBachelor&rsquo;s degree requiredStable work history; candidates with excessive job-hopping are not favoredPlease no cover letters. Applications that do not answer the required questions will not be reviewed. We hand review every application meeting the job requirements and thank you for consideration of the role.Learn more about the company at www.ollieperinatal.comPay: $125,000.00 per yearApplication Question(s):<ul><li>Why are you interested in this role?</li><li>Tell us about your Bachelors Degree.</li><li>Please detail your experience reporting to C-suite level executives.</li></ul>Work Location: In person

Executive Assistant

The Jewish Board

PURPOSE: 
The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.
 
POSITION OVERVIEW: 
The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible.
 
KEY ESSENTIAL FUNCTIONS: 
Resident Support
 <ul>
<li>Carries a caseload and practices person-centered and collaborative service planning with residents.</li>
<li>Is assigned the most complex clients; carries a larger caseload than case associates and case assistants</li>
<li>Ensures service plans are completed and signed by residents according to regulatory guidelines and standards.</li>
<li>Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.</li>
<li>Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.</li>
<li>Advocates on behalf of residents with other services providers and in a way that takes into account health disparities and systemic racism.</li>
<li>Interprets and explains agency policies and procedures to residents.</li>
<li>May run resident support groups.</li>
<li>Participates in monthly collaborative walk-throughs of unit/apartment with residents.</li>
<li>Escorts residents to appointments, as needed.</li>
<li>Facilitates monthly roommate meetings, when appropriate.</li>
<li>Assists residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.</li>
<li>Heats fully cooked foods, on occasion.</li>
<li>Resolves crises and de-escalates situations threatening resident comfort and well-being.</li>
<li>Creates management plans to improve safety and prevent ongoing crises.</li>
<li>For congregate settings only: Performs safety rounds of the program and wellness checks, as necessary.</li>
</ul>
Administrative Support and Coordination
 <ul>
<li>Provides services to those residents within the scope of program regulations and agency mission.</li>
<li>Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.</li>
<li>Ensures progress notes meet monthly billing documentation requirements, if necessary.</li>
<li>Files incidents reports, as appropriate.</li>
<li>Links residents to community-based treatment and collaborates with other services providers when coordinating services.</li>
<li>Participates in planning and execution of special and holiday events.</li>
<li>Participates in regular staff meetings and trainings.</li>
<li>Travels to off-site meetings and trainings, as needed.</li>
<li>Participates in intake, assessments, discharge, and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetings</li>
</ul>
CORE COMPETENCIES for the position include: 
Knowledge and Attributes
 <ul>
<li>In-depth understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community.</li>
<li>Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.</li>
<li>Knowledge of local and state health and human service systems and their navigation.</li>
<li>Understanding of the demanding processes of stabilization and recovery.</li>
<li>Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.</li>
<li>Compassion and respect for vulnerable individuals.</li>
<li>Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population.</li>
<li>The ability to stay calm in a variety of situations, some of which may be stressful.</li>
<li>Patience and empathy for individuals on their journey to recovery.</li>
</ul>
Skills
 <ul>
<li>Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.</li>
<li>Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities.</li>
<li>Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.</li>
<li>Problem-solving: Analyzes situations objectively, generates or researches solutions independently</li>
<li>Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.</li>
<li>Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.</li>
<li>Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.</li>
<li>Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis.</li>
<li>Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.</li>
</ul>
EDUCATIONAL/TRAINING REQUIRED: 
<ul>
<li>Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)</li>
</ul>
COMPUTER SKILLS REQUIRED: 
<ul>
<li>Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.).</li>
<li>Ability and willingness to learn new systems and application software.</li>
</ul>
WORK ENVIRONMENT/PHYSICAL EFFORT
 <ul>
<li>Ability to travel to visit residents in apartments or to escort residents in the community.</li>
<li>Valid driver’s license and willingness to drive agency van preferred.</li>
<li>Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.</li>
</ul>
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Case Managers

HUGO BOSS

<div>Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion! 
At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity &mdash; because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS! 
The Talent Manager, Retail is responsible for leading full-cycle recruitment efforts across the HUGO BOSS Retail business in the United States and Canada. This role partners closely with retail leadership to attract, assess, and hire top talent that supports business objectives and drives organizational success.

Key responsibilities include developing and executing innovative sourcing strategies, managing candidate pipelines, conducting interviews and assessments, and ensuring a best-in-class candidate experience throughout the hiring process. The Talent Manager leverages a variety of internal and external recruiting channels to identify and engage diverse, high-caliber talent for both field and corporate retail positions.

The successful candidate will possess strong expertise in talent acquisition, best practices, interviewing techniques, employment laws and regulations, and workforce planning. This role requires a deep understanding of the retail business, organizational structure, and company policies, along with the ability to build strong relationships with stakeholders at all levels. The Talent Manager serves as a trusted advisor to hiring managers, providing market insights, recruitment strategies, and guidance on talent decisions to support the continued growth and success of the HUGO BOSS Retail organization.

This position is based in New York City, New York, and supports recruitment activities across the United States and Canada. 
What you can expect:
Responsibilities include, but not limited to the following:
<ul>
<li>Partner with business leaders to proactively identify target candidate profiles and align recruitment strategies with evolving business needs to attract top talent.</li>
<li>Collaborate with HR Business Partners on the end-to-end recruitment process for the U.S. and Canada retail population, including interviews and the facilitation of hiring qualified applicants; work closely with Retail Management to define required skills and competencies for open roles.</li>
<li>Create and manage job postings and recruitment campaigns across applicant tracking systems, social media, professional networks, job boards, talent communities, and other strategic sourcing channels to attract top talent.</li>
<li>Guide Talent Assistant to ensure effective support and timely completion of all talent-related administrative responsibilities.</li>
<li>Manage the full recruitment lifecycle, including sourcing, screening, interviewing, extending offers, coordinating background checks, and overseeing new hire documentation.</li>
<li>Support the administration of appropriate assessments and reference/background checking and extend offer of employment and create/deliver employment offer letters.</li>
<li>Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, etc., to identify and attract quality candidates.</li>
<li>Support the recruitment efforts for short-term and long-term temporary needs.</li>
<li>Manages internal transfer processes, including screening, coordination of interviews with hiring manager, etc.</li>
<li>Following up with candidates and hiring managers to obtain feedback regarding recruiting process.</li>
<li>Develops and maintains an excellent relationship with internal and external clients to ensure achievement of staffing goals.</li>
<li>Manage the Open Jobs Report and Global Reporting.</li>
<li>Manage agency relationships ensuring that the best interests of the company are always in mind.</li>
<li>Remains updated on all local and state legislative changes relating to employment screening and job offering.</li>
<li>Own and manage reporting metrics such as time to fill, sourcing channel, retention rate, cost of hire, and report on a reoccurring frequency.</li>
<li>Optimize sourcing and interviewing strategies to improve recruiting metrics and drive business impact (e.g., response rates, screen volume, conversion rates, time to fill, hire rate, hires, candidate and manager NPS, cost per hire, retention).</li>
<li>Drive continuous improvement initiatives across the team in the areas of learning &amp; development, team culture, recruiting processes, cross-functional collaboration, and data analysis.</li>
<li>Duties and responsibilities may change at any time with or without notice.</li></ul> 
Your profile:<ul>
<li>
BA, preferably in Human Resources.</li>
<li>5 years of professional retail recruiting required.</li>
<li>Knowledge of SAP and Recruitment systems.</li>
<li>High volume recruitment experience required.</li>
<li>Fashion Retail Industry recruitment knowledge is necessary.</li>
<li>Proficiency with Microsoft applications (particularly Excel), SuccessFactors and Phenom.</li>
<li>Must be able to work independently and take initiative, hands-on.</li>
<li>Detail oriented and organized.</li>
<li>Strong written &amp; verbal communication skills as well as project management skills.</li>
<li>Ability to multitask and work under deadlines.</li>
<li>Excellent communication, building relationships and business acumen skills.</li>
<li>Some travel required.</li></ul> 
Your benefits:
HUGO BOSS offers a comprehensive benefits package which includes:
<ul>
<li>Hybrid Working Model</li>
<li>Flexible Commuting</li>
<li>Flexible Fridays &amp; Summer Fridays</li>
<li>Paid Parental Leave for FT employees</li>
<li>21 paid days off (pro-rated based on first year of employment) plus your Birthday off</li>
<li>Generous Employee Discount Program</li>
<li>Medical, Dental, Vision Benefits with Health Saving Account (HSA) option</li>
<li>SHIP (Share Investment Program)
<ul><li>Offers eligible employees the opportunity to become a co-owner and acquire shares in HUGO BOSS AG at special SHIP conditions.</li>
</ul></li><li>401(K) with company match</li>
<li>Flex Spending Account (FSA)</li>
<li>Commuter Benefits (Pre-tax)</li>
<li>Voluntary Benefits and Critical Illness</li>
<li>Company sponsored Life and Disability benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Discounts for auto/home/pet insurance</li></ul> 


#LI-RS1 


The expected base salary range for this position is from $110,000 - $120,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. 
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person&rsquo;s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.</div>

Talent Manager, Retail

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