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customer experience specialist

hr operations specialist 1

Augment Professional Services

<div><h1 class="jobSectionHeader"><b>Job Description</b></h1><p>
As the company accelerates its HR transformation to maintain market leadership, The HR Associate supports payroll accuracy and compliance by administering, validating, and preparing HR and payroll-impacting data in advance of payroll execution.</p><p></p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
The HR Associate (Tier2) supports payroll accuracy and compliance by administering, validating, and preparing HR and payroll-impacting data in advance of payroll execution.</p><p>
This role focuses on data quality, payroll readiness, and issue prevention rather than payroll processing, ensuring all inputs are accurate, compliant, and complete before being handed off to Payroll.</p><p></p><h2 class="jobSectionHeader"><b>
II. Duties and Responsibilities</b></h2><p>
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.</p><ul><li><p>
Administer payroll-impacting HR transactions (pay changes, job changes, LOAs, terminations, transfers) prior to payroll cutoff</p></li><li><p>
Validate data for payroll readiness, including effective dates, earnings, deductions, work locations, and tax setups</p></li><li><p>
Identify and resolve discrepancies before payroll close; escalate unresolved risks</p></li><li><p>
Administer and validate work location and tax-related data to support accurate taxation</p></li><li><p>
Partner with Payroll Tax teams or vendors to resolve pre-payroll tax discrepancies</p></li><li><p>
Support corrections and data clean-up prior to payroll processing</p></li><li><p>
Manage Tier 2 cases related to payroll readiness, escalations, and complex HR data changes</p></li><li><p>
Partner with Tier 1 to ensure accurate intake and escalation of payroll-impacting requests</p></li><li><p>
Contribute to SOPs, checklists, and job aids for pre-payroll administration</p></li><li><p>
Participate in continuous improvement efforts focused on upstream data quality</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
III. Supervisory Responsibilities</b></h2><p>
Will coach and mentor less experienced team members and act as team leader on more complicated systems projects.</p><p></p><h2 class="jobSectionHeader"><b>
IV. Qualifications</b></h2><h3 class="jobSectionHeader"><b>
A. Education and Experience</b></h3><p><b>
Education:</b> Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.</p><p><b>
Experience:</b> 2&ndash;4 years of experience in HR operations, payroll support, or HRIS administration.</p><p></p><h3 class="jobSectionHeader"><b>
Advanced knowledge or skills in one or more of the following required:</b></h3><ul><li><p>
Understanding of how HR transactions impact payroll and payroll tax</p></li><li><p>
Experience working with HRIS and payroll systems (Excel, Oracle HCM, UKG-Timekeeper, ADP)</p></li><li><p>
Strong attention to detail and data validation skills</p></li><li><p>
Strong analytical, documentation, and problem-solving skills</p></li><li><p>
Ability to work independently, prioritize effectively, and operate in a fast-paced, service-oriented environment</p></li><li><p>
Excellent communication skills and a collaborative mindset</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
May require advanced skills in one or more of the following:</b></h3><ul><li><p>
Written and verbal communication skills as well as listening skills</p></li><li><p>
Successfully leading a project team reach its business objectives within set timeframes</p></li><li><p>
Attention to detail</p></li><li><p>
Analytical and qualitative abilities</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
V. Work Environment</b></h2><p>
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may</p><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li><p>
High school diploma or equivalent (some college preferred)</p></li><li><p>
1&ndash;3 years of experience in an administrative, receptionist, or office support role</p></li><li><p>
Strong written and verbal communication skills</p></li><li><p>
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)</p></li><li><p>
Strong time-management skills and attention to detail</p></li><li><p>
Ability to work independently and handle multiple tasks simultaneously</p></li><li><p>
Professional demeanor and customer service orientation</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have</b></h3><ul><li><p>
Experience in energy, construction, technology, or project-based environments</p></li><li><p>
Familiarity with ERP, CRM, or HRIS systems</p></li><li><p>
Bilingual (English/Spanish) is a plus in certain roles</p></li></ul><h3 class="jobSectionHeader"><b>
What You Can Expect</b></h3><ul><li><p>
Competitive hourly pay, based on experience and assignment</p></li><li><p>
Opportunities for long-term placement or direct hire</p></li><li><p>
Supportive onboarding and field team guidance throughout your assignment</p></li><li><p>
Access to benefits for eligible employees (medical, dental, vision, etc.)</p></li></ul></div>

HR Operations Specialist 1

<div><p>As the organization accelerates its HR transformation to maintain market leadership, The Sr. HR Associate (Tier 2) enables payroll accuracy and compliance by administering, validating, and preparing HR and payroll-impacting data in advance of payroll execution.</p><p></p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
The Tier 2 Senior Associate serves as the subject matter expert for pre-payroll administration and payroll-impacting HR data. This role owns payroll readiness, leads risk identification, and acts as the escalation point for complex data, tax, and compliance issues prior to payroll execution.</p><p></p><h2 class="jobSectionHeader"><b>
II. Duties and Responsibilities</b></h2><p>
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.</p><ul><li><p>
Lead pre-payroll validation activities and readiness checks</p></li><li><p>
Identify payroll and tax risks before payroll execution and coordinate resolution</p></li><li><p>
Partner with Payroll to ensure clean handoffs and reduce post-payroll corrections</p></li><li><p>
Administer and validate complex payroll-impacting changes, including retroactive scenarios and multi-state work location changes</p></li><li><p>
Serve as escalation point for payroll tax data issues prior to payroll run</p></li><li><p>
Support audit preparation and payroll readiness reviews</p></li><li><p>
Provide coaching and guidance to Tier 2 Associates and Tier 1 staff</p></li><li><p>
Support workload prioritization around payroll calendars and cutoff timelines</p></li><li><p>
Act as point of contact during pre-payroll windows</p></li><li><p>
Lead or support improvements to pre-payroll workflows, checklists, and controls</p></li><li><p>
Partner with CI, HRIS, Payroll, and Tax teams to reduce upstream defects</p></li><li><p>
Maintain and enhance SOPs, knowledge articles, and training materials</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
III. Supervisory Responsibilities</b></h2><p>
Will coach and mentor less experienced team members and act as team leader on more complicated systems projects.</p><p></p><h2 class="jobSectionHeader"><b>
IV. Qualifications</b></h2><h3 class="jobSectionHeader"><b>
A. Education and Experience</b></h3><p><b>
Education:</b> Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.</p><p><b>
Experience:</b> 4&ndash;7+ years of HR operations, payroll support, or HRIS administration experience.</p><p></p><h3 class="jobSectionHeader"><b>
Advanced knowledge or skills in one or more of the following required:</b></h3><ul><li><p>
Understanding of how HR transactions impact payroll and payroll tax</p></li><li><p>
Advanced knowledge of HRIS and payroll systems (Intermediate Excel skills, Oracle HCM, UKG-Timekeeper, ADP)</p></li><li><p>
Strong understanding of payroll readiness, tax implications, and HR data dependencies</p></li><li><p>
Experience serving as an escalation point in an HR Service Center or shared services model</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
May require advanced skills in one or more of the following:</b></h3><ul><li><p>
Written and verbal communication skills as well as listening skills</p></li><li><p>
Successfully leading a project team reach its business objectives within set timeframes</p></li><li><p>
Attention to detail</p></li><li><p>
Analytical and qualitative abilities</p></li></ul></div>

HR Operations Specialist II

Fugro

<div></div><div><div><div>The Americas region is transforming and setting ambitious plans to take our business to a new level. The North America HR Operations team focuses on efficient and accurate execution of all HR operations, ensuring that the day-to-day HR functions run smoothly and support Fugro&rsquo;s strategic goals.</div><p>
Join our team and help create a workplace where employees thrive! If you are a dedicated professional with a passion for HR Operations, we invite you to apply and be a key player in our commitment to employee well-being.</p><p>
Reporting to the HR Operations Manager, North America, as an HR Operations Generalist, you will be responsible for a wide range of HR operational tasks and initiatives to support our employees and ensure efficient and effective HR processes. You will be involved in handling various HR transactions, providing excellent customer service to employees, and contributing to process improvement initiatives.</p><p>
Job Responsibilities:</p><ul><li><div>
Lead by example and place Quality, Health &amp; Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.</div></li><li><div>
Utilize our Freshservice ticketing system to receive, prioritize, and handle HR requests and inquiries from employees, while continuously monitoring the system to ensure timely resolution and maintaining accurate records.</div></li><li><div>
Oversee the entire employee life cycle by managing all Workday-related transitions, including new hires, terminations, job changes, and compensation adjustments, as well as coordinating comprehensive pre-hire activities such as extending offers and leading the onboarding process for both new hires and contingent workers.</div></li><li><div>
Conduct verifications of employment and handle unemployment claims.</div></li><li><div>
Demonstrate curiosity and a growth-oriented mindset to drive efficiency, elevate service quality, and deliver consistently positive outcomes for customers.</div></li><li><div>
Respond to employee inquiries and guide HR policies, procedures, and programs.</div></li><li><div>
Review existing HR operational processes to identify inefficiencies, bottlenecks, and risks, and recommend and implement improvements to enhance accuracy, timeliness, compliance, and employee experience.</div></li><li><div>
Work on special projects which can include: support compliance with immigration processes, efficiently use Workday for employee and manager assistance, perform regular HR data audits, prepare mandated reports (EEO, AAP, etc.), and contribute to various HR initiatives.</div></li><li><div>
Other duties as assigned.</div></li></ul><p>
Fugro will not provide work authorization and/or sponsorship for this opportunity.</p><p>
Fugro will not provide relocation for this job opportunity.</p><p>
Job Requirements:</p><ul><li><div>
Legally authorized to work in the United States, without restrictions.</div></li><li><div>
Possess a high school diploma or equivalent. An associate&rsquo;s degree or higher in Human Resources Management or a related field is preferred.</div></li><li><div>
Possess 2 or more years of working knowledge of core HR operations (employee life cycle, data management, etc.).</div></li><li><div>
Must have a data-driven approach to assessments and actions, including utilizing HR metrics to drive decision-making.</div></li><li><div>
Possess a strong working knowledge of computers and are fluent in a variety of software applications (including but not limited to MS Office).</div></li><li><div>
Possess working knowledge of HRIS systems, preferably Workday. SharePoint experience is a plus.</div></li><li><div>
Candidates with AI experience, including machine learning or natural language processing, are encouraged to apply.</div></li><li><div>
Working knowledge of immigration processes is highly desired.</div></li><li><div>
SHRM and/or HRCI certification is preferred but not required.</div></li><li><div>
Must have excellent and effective oral and written communication, interpersonal, and organizational skills.</div></li><li><div>
Strong customer service skills are essential.</div></li></ul><p>
What&rsquo;s in it for you?</p><p>
At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what&rsquo;s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.</p><p>
Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.</p><p>
We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models. Fugro USA&rsquo;s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.</p></div><div><div>
Disclaimer for recruitment agencies:</div><p>
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated**.**</p><p>
Fugro USA posting Disclaimer</p><p>
Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.</p><div>
Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5699 or <div>recruiting.usa@fugro.com</div>.</div><div><div>
Know Your Rights: Workplace discrimination is illegal</div></div></div></div><p></p>

HR Operations Generalist

Clayton Services

<div>
 <p>
  Clayton Services is searching for an
  <strong>
   HR Business Partner
  </strong>
  to join a thriving company in West Houston. The
  <strong>
   HR Business Partner
  </strong>
  will be responsible for aligning human resources strategy with business operations, managing complex employee relations matters, ensuring compliance with federal, state, and local employment regulations, and supporting leadership and employees across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Type:
  </strong>
  Direct Hire
 </p>
 <p>
  <strong>
   Pay Rate:
  </strong>
  $100,000 - $110,000/year plus discretionary bonus
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
  Medical, dental, vision, 401(k) w/ 3% match, life, disability, 3 weeks of vacation, 1 week of sick time - (medical insurance is paid up to 94% for employee *and* family coverage)
 </p>
 <p>
  <strong>
   Work Setting:
  </strong>
  Hybrid - (Monday &amp; Friday remote &amp; Tuesday, Wednesday, Thursday in office
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   HR Business Partner Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Serve as a strategic HR partner to management and employees across assigned business units
  </li>
  <li>
   Manage and resolve complex employee relations issues, including conducting thorough and objective investigations
  </li>
  <li>
   Provide day-to-day guidance to managers on performance management, coaching, counseling, corrective action, and disciplinary processes
  </li>
  <li>
   Ensure compliance with federal, state, and local employment laws and regulations
  </li>
  <li>
   Provide interpretation and guidance on HR policies, procedures, and best practices
  </li>
  <li>
   Support workforce planning, organizational changes, restructures, and succession planning initiatives
  </li>
  <li>
   Facilitate new hire onboarding and orientation for office and field employees
  </li>
  <li>
   Support employee engagement initiatives, communications, and team-building activities
  </li>
  <li>
   Analyze HR metrics and trends to develop solutions, programs, and policy improvements
  </li>
  <li>
   Track and document compliance with mandatory and non-mandatory training, including anti-harassment and discrimination training
  </li>
  <li>
   Support administration and recordkeeping related to ACA, ADA, FMLA, COBRA, EEOC, EEO-1, FCRA, LOA, STD, and other employment-related requirements
  </li>
  <li>
   Assist with HR compliance and policy development for new contracts and business initiatives
  </li>
  <li>
   Participate in employee disciplinary meetings, investigations, and terminations as needed
  </li>
  <li>
   Maintain accurate and confidential employee records within electronic HR systems
  </li>
  <li>
   Collaborate with internal departments and leadership to support organizational goals
  </li>
  <li>
   Perform other HR-related duties as assigned
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   HR Business Partner Skills and Abilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong knowledge of employee relations, investigations, and employment law
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong interpersonal and relationship-building abilities
  </li>
  <li>
   High level of professionalism and ability to maintain confidentiality
  </li>
  <li>
   Strong analytical, problem-solving, and decision-making skills
  </li>
  <li>
   Excellent organizational and time management skills with the ability to prioritize competing deadlines
  </li>
  <li>
   Ability to function effectively in a fast-paced, multi-site environment
  </li>
  <li>
   Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, OneNote)
  </li>
  <li>
   Proficient with LLM AI tools
  </li>
  <li>
   Willingness to travel up to 15% per year as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   HR Business Partner Education and Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   High School Diploma or GED required; Bachelor's degree preferred
  </li>
  <li>
   Minimum of 5+ years of experience resolving complex employee relations issues
  </li>
  <li>
   Broad working knowledge of multiple HR disciplines, including performance management, compensation practices, employee relations, and employment law
  </li>
  <li>
   Experience supporting field and/or multi-location workforces preferred
  </li>
  <li>
   Knowledge of Davis-Bacon and Service Contract Act (SCA) regulations preferred
  </li>
  <li>
   HR certifications, such as SHRM-CP, SHRM-SCP, PHR, or SPHR, are preferred
  </li>
  <li>
   Experience working with Paycom is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    HR Business Partner
   </strong>
   - Immediate need. Apply today!
  </li>
 </ul>
 <p>
 </p>
</div>


Human Resources Business Partner

OMAC

<p>Office Administrator Position<br/>OMAC USA INC. Houston, 77040<br/>Full Time - Salary - Full paid benefits<br/>JOB SUMMARY:</p><p>OMAC is a globally known online sales - digital marketing based auto accessories distributor has branches in Europe, Asia and USA.</p><p>Our sales are based on our online shop (www.omacshop.com), Amazon, ebay, Walmart stores to serve our top quality automotive products to our online customers globally. OMAC is also a global auto accessories supplier for OEMs like Hyundai, KIA etc.. automotive brands.<br/>We are seeking a highly motivated, positive and responsible team member for our Administrative Office positions in Houston TEXAS Branch. The position will report to branch Operation Manager and General Manager.<br/>JOB DUTIES:</p><p>- Communicate, assist our CPA accountant, HR and PEO partner, customs brokers, attorney and all business contacts, providers of business as office administrator.</p><p>- Entry of all accounts payable, accounts receivable on ORACLE Netsuite software.</p><p>- Follow up and assist our PEO, HR partner with all new hire, employee hour reports, termination, payroll related processes and all.</p><p>- Assists with posting jobs in channels, hiring processes for open job positions in the company.</p><p>- Follow up with payment schedules and process all business banking deposits.<br/>- Process expense, purchase price, vendor and all needed reports for business.</p><p>- Following up and placing office and warehouse operations supply orders online.</p><p>- Managing agendas, travel arrangements, appointments etc. for the upper management.</p><p>- Reading and taking the necessary action for daily letters received in company.</p><p>- Assisting e-commerce customer service department when needed as a support.</p><p>- Attends meetings for company with any third party business if required by General Manager for presentation or negotiations.</p><p>Basically the office administrator is full responsible for all office activities with manager responsibility.</p><p>QUALIFICATIONS:</p><p>- Associates (or higher level education) degree on business administration, marketing, sales, finance or related administrative degrees.</p><p>- Knowledge of basic accounting principles with at least one year of bookkeeping (accounts payable- accounts receivable) experience</p><p>- Knowledge and experience with human resources processes.</p><p>- Great written and verbal communication skills in English for great results in management.</p><p>- Experience and perfect skills on office programs for reporting and presentations (Microsoft Outlook, Excel, Word, Powerpoint...)</p><p>- All experience &amp; skills below is a big plus for the position requirements.</p><p>+Accounts payable-receivable bookkeeping experience<br/>+Basic HR process experiences<br/>+Oracle Netsuite software experience<br/>+Customer service experience<br/>+Purchasing experience<br/>- Productivity, multitask work skills, time management, problem solving, professional work ethic, discipline, responsibility and giving feedbacks to managers on time is the key for the success in this position.</p><p>OMAC USA INC will be happy to meet positive, energetic, hardworking candidates.</p><p>We offer one of the best and company paid, health, dental, vision insurances with paid time off and other benefits will be explained in interview.</p><p>Please apply online, our HR responsible will invite you with a message on indeed includes all the appointment info.</p><p>Our operations &amp; offices address for applicants is:</p><p>5670 Guhn road suit number 300A,</p><p>77040 Houston TEXAS<br/>OMAC USA Inc.<br/>www.omacshop.com</p><p>Job Type: Full-time</p><p>Pay: $36,500.00 - $41,600.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Experience:</p><ul><li>Microsoft Excel: 2 years (Required)</li><li>Administrative Assistants &amp; Receptionists: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Administrative Assistant

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div><b>#Company Values: Teamwork, Respect, Integrity, Passion</b></div></div></div>

Pharmacy Technician - Customer Care Specialist

Graniti Vicentia

<div><p>Graniti Vicentia has quickly emerged as the premier provider of 360 O service to the Hotel and Casino Hospitality, Multi Family, Healthcare, Retail, and Restaurant &amp; Bar markets. Because of this rapid growth, the company is searching for someone in Industrial Engineering for our fabrication operation, supporting our ventilated fa&ccedil;ades division.</p><p>
What is 360 O service? It is what makes us unique and delights our clients!</p><p>
We offer services beginning with concept design, through production to complete installation of interiors and exteriors. Our clients love that they have one company to work with to help them make their visions come to life.</p><p>
Spend some time on our graniti facades website, https://www.gvfacades.net and get an idea of the</p><p>
breadth of products that we offer.</p><h2 class="jobSectionHeader"><b><br>
Position Summary</b></h2><p>
The HR Assistant provides administrative and operational support to the Human Resources department and plays a key role in ensuring consistent and efficient HR functions. This position is responsible for supporting various aspects of the employee lifecycle, including onboarding, offboarding, leave administration, employee engagement, training coordination, IT and office support, and vendor coordination. The HR Assistant works cross-functionally with other departments, including IT and Facilities, to deliver a seamless and compliant employee experience.</p><p></p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><p>
Duties include, but are not limited to, the following:</p><h3 class="jobSectionHeader"><b>
1. Human Resources Administration</b></h3><ul><li>
Maintain accurate and confidential employee records, personnel files, and HR databases.</li><li>
Respond to employee inquiries regarding HR policies, benefits, procedures, and programs in a timely and professional manner.</li><li>
Assist in maintaining HR documentation, forms, and internal communication materials.</li><li>
Ensure compliance with company policies and applicable labor and employment laws.</li></ul><h3 class="jobSectionHeader"><b>
2. Leave and Accommodation Management</b></h3><ul><li>
Serve as the primary point of contact for Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA)-related requests.</li><li>
Facilitate the interactive process in accordance with ADA guidelines in coordination with employees and managers.</li><li>
Track, document, and maintain confidentiality of all medical, leave, and accommodation-related information and communications.</li></ul><h3 class="jobSectionHeader"><b>
3. Onboarding and Offboarding Coordination</b></h3><ul><li>
Execute all onboarding and offboarding tasks according to established checklists and procedures.</li><li>
Coordinate new hire orientation sessions, documentation, and systems access provisioning.</li><li>
Partner with the IT department to ensure timely assignment and setup of technology, including laptops, cell phones, and necessary access.</li><li>
Manage collection and return of company assets, including IT equipment, during employee offboarding.</li><li>
Conduct and document exit interviews in collaboration with HR leadership.</li></ul><h3 class="jobSectionHeader"><b>
4. Employee Engagement and Recognition</b></h3><ul><li>
Serve as lead coordinator of the Events Committee, organizing employee engagement initiatives, company events, and cultural activities.</li><li>
Manage employee milestone and recognition programs, including:</li><li><div><ul><li>
Distribution of birthday and anniversary emails.</li><li>
Issuance of gift certificates and physical certificates for anniversaries and birthdays.</li><li>
Ordering and distributing trophies for milestone anniversaries (5, 7, and 10 years of service).</li></ul></div></li><li>
Create and distribute a monthly HR Newsletter to support internal communications and employee engagement efforts.</li></ul><h3 class="jobSectionHeader"><b>
5. Training Coordination</b></h3><ul><li>
Schedule and support training meetings for the Secondary Leadership Team, including preparation of materials and managing attendance.</li><li>
Track and coordinate ongoing employee training sessions, certifications, and records.</li></ul><h3 class="jobSectionHeader"><b>
6. Policy and Employee Handbook Management</b></h3><ul><li>
Support the review and maintenance of the Employee Handbook in collaboration with HR leadership.</li><li>
Communicate policy updates and revisions to employees clearly and in a timely manner.</li><li>
Ensure employee acknowledgment of handbook revisions is documented and retained.</li></ul><h3 class="jobSectionHeader"><b>
7. IT Asset and Equipment Coordination</b></h3><ul><li>
Maintain an up-to-date IT asset tracking system in coordination with the IT Director.</li><li>
Ensure proper assignment, tracking, and return of company-issued equipment during onboarding and offboarding.</li></ul><h3 class="jobSectionHeader"><b>
8. Office and Vendor Support</b></h3><ul><li>
Assist the front desk and facilities team with general office operations, including ordering office supplies, visitor coordination, and document handling.</li><li>
Coordinate with external vendors such as Cintas for uniform services and the cleaning team for office cleanliness and upkeep.</li><li>
Provide general administrative support to the HR team and participate in cross-departmental projects as assigned.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field; or an equivalent combination of education and experience.</li><li>
Minimum of two (2) years of experience in an administrative or HR support role.</li><li>
Basic knowledge of employment laws and HR compliance requirements, including FMLA and ADA.</li><li>
Proficiency in Microsoft Office Suite and/or Google Workspace.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong organizational skills and attention to detail.</li><li>
Demonstrated ability to handle confidential information with discretion and professionalism.</li><li>
Ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience with onboarding/offboarding processes and HRIS systems.</li><li>
Background in coordinating employee engagement and training programs.</li><li>
Familiarity with IT asset tracking and basic inventory management.</li><li>
Prior experience working with external service vendors (e.g., uniform services, janitorial teams).</li></ul><p></p><h2 class="jobSectionHeader"><b>
Working Conditions and Physical Requirements</b></h2><ul><li>
This position primarily operates in a professional office environment.</li><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Occasionally required to lift up to 15 pounds (e.g., office supplies, awards).</li><li>
No travel required.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.</li></ul></div>

HR Assistant

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