customer sales representative (csr)

customer services representative Jobs in Islamabad

customer services representative

inbound cab office telephonist Jobs in Islamabad

inbound cab office telephonist

it sales interenship paid Jobs in Islamabad

it sales interenship paid

inbound call center job

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Upskill Training Services

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 Company Description
 
 
 
 Upskill Training Services is dedicated to delivering innovative training solutions that empower individuals and organizations to achieve their professional goals. With a focus on skill enhancement and career advancement, we provide tailored programs designed to inspire growth and productivity. Our mission is to build a highly skilled workforce, enabling success in an evolving competitive landscape. Join our team to be part of an organization that values continuous learning and excellence.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an Outbound Call Centre Agent located in Isl&amacr;m&amacr;b&amacr;d, Pakistan. The primary responsibilities include making outbound calls to potential clients, understanding their needs, responding to inquiries, and providing appropriate solutions. Agents will also be responsible for maintaining accurate records, achieving performance targets, and delivering exceptional customer service to enhance client satisfaction and achieve business goals.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong communication skills, including the ability to actively listen, speak clearly, and convey information effectively
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 Customer service skills with the ability to build rapport and address client needs professionally
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 Basic computer proficiency, including the ability to document and update customer information accurately
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 Sales and negotiation skills with a focus on persuading clients and achieving targets
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 Organizational skills, attention to detail, and the ability to work in a fast-paced environment
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 Proficiency in multiple languages is a plus
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 Previous experience in a call center or sales environment is beneficial but not mandatory
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 High school diploma or equivalent; additional education or certifications in communication or business is an advantage
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 Salary Range - 50k to 70k (Plus Commission)
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 Onsite (Islamabad)
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Outbound Call Centre Agent

Urban Communications

Job Title: Inbound Cab Office TelephonistLocation: In-Office Shifts: 2 Positions Available - Night Shift Working Days: 5 Days a Week Salary: PKR 400 &ndash; 500 per hourJob OverviewWe are looking for reliable and motivated individuals to join our team as Taxi Operators. This is a fast-paced, in-office role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.The ideal candidate should be organized, professional, and comfortable handling dispatch operations and customer interactions.Key Responsibilities<ul><li>Manage and coordinate taxi operations</li><li>Handle inbound and outbound calls professionally</li><li>Support account handling and daily operations</li><li>Prepare and manage basic invoicing</li><li>Monitor ongoing trips and ensure smooth service</li><li>Communicate with drivers and resolve issues promptly</li><li>Maintain accurate records of trips and schedules</li></ul>Requirements<ul><li>Prior experience in a taxi office or dispatch role</li><li>Good communication and customer-handling skills</li><li>Ability to work in a fast-paced environment</li><li>Basic computer knowledge (emails, spreadsheets, dispatch systems)</li><li>Reliable, punctual, and professional attitude</li><li>Willingness to work Night Shift</li></ul>Job Type: Full-timePay: Rs400.00 - Rs500.00 per hourAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you available and willing to work the night shift schedule for this position?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Operator: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Inbound Cab Office Telephonist

Canvas Digitals

We are looking for a VoIP Engineer / VICIdial Specialist to manage and optimize our contact center voice infrastructure. This role is ideal for someone with strong expertise in SIP, Asterisk, and dialer systems, who can ensure high call quality, system reliability, and campaign performance.Key ResponsibilitiesVICIdial &amp; Dialer Management<ul><li>Configure and maintain VICIdial (v10/v11) systems</li><li>Manage inbound, outbound, and blended campaigns</li><li>Optimize dial levels, hopper settings, and campaign efficiency</li><li>Troubleshoot live call issues (call drops, delays, poor audio quality)</li></ul>VoIP &amp; SIP Engineering<ul><li>Manage SIP trunks and carrier connections</li><li>Troubleshoot SIP/RTP issues (latency, jitter, one-way audio)</li><li>Work with Asterisk-based telephony systems</li><li>Support integrations with Kamailio and/or FreeSWITCH (preferred)</li></ul>System &amp; Infrastructure<ul><li>Administer Linux servers (Debian, CentOS, Rocky Linux, openSUSE)</li><li>Monitor server performance, logs, and uptime</li><li>Perform database maintenance (MySQL/MariaDB backups and optimization)</li></ul>Requirements<ul><li>Proven experience with VICIdial and VoIP systems</li><li>Strong knowledge of SIP, RTP, and Asterisk</li><li>Hands-on experience with Linux server administration</li><li>Basic database management skills (MySQL/MariaDB)</li><li>Excellent troubleshooting and problem-solving skills</li></ul>Preferred Qualifications<ul><li>Experience with Kamailio or FreeSWITCH</li><li>Background in call center / contact center environments</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth opportunities in a fast-paced environment</li><li>Exposure to advanced VoIP and telephony technologies</li><li>Supportive and collaborative team</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

VoIP Engineer / VICIdial Specialist

MTBC CareCloud

Job PurposeThe Client Service Executive is responsible for managing client-related operational processes, ensuring accurate and timely verification of information, and maintaining effective communication with external stakeholders. The role involves handling inbound and outbound interactions, coordinating with third parties, maintaining documentation, and delivering high-quality service while adhering to organizational policies, compliance requirements, and information security standards.Key Responsibilities<ul><li>Handle inbound and outbound calls and communications with external stakeholders, clients, and service providers.</li><li>Verify and validate information as per client and organizational requirements.</li><li>Communicate professionally to resolve queries, obtain required information, and ensure timely processing of requests.</li><li>Coordinate with relevant parties while maintaining strict confidentiality and compliance with data protection policies.</li><li>Manage assigned workloads, call queues, and operational tasks efficiently to meet service-level expectations.</li><li>Maintain accurate records of all communications, transactions, and updates in designated systems.</li><li>Provide daily progress updates and task completion reports to the Team Leader/Supervisor.</li><li>Deliver high-quality customer service and ensure a positive experience for clients and stakeholders.</li><li>Ensure compliance with organizational procedures, quality standards, and regulatory requirements.</li><li>Safeguard company and client information from unauthorized access, disclosure, or misuse.</li><li>Identify and escalate issues requiring management attention in a timely manner.</li><li>Perform additional operational and administrative tasks as assigned by management.</li></ul>Required Qualifications<ul><li>Bachelor's degree preferred.</li><li>Prior experience in customer service, client support, healthcare operations, insurance verification, or a related field is an advantage but not mandatory.</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and relationship-management abilities.</li><li>Customer-focused approach with strong service orientation.</li><li>Good listening, comprehension, and problem-solving skills.</li><li>Ability to handle inbound and outbound communications professionally and effectively.</li><li>Strong organizational and time-management skills.</li><li>Attention to detail and accuracy in documentation and data entry.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Proficiency in Microsoft Office applications and operational systems.</li><li>Ability to maintain confidentiality and handle sensitive information responsibly.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service quality and accuracy.</li><li>Productivity and turnaround time.</li><li>Documentation accuracy.</li><li>Client satisfaction levels.</li><li>Compliance with organizational policies and procedures.</li><li>Attendance, punctuality, and adherence to schedules.</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Client Service Executive

Technical Officer &ndash; Public Response (Helpline 1166)BackgroundThe Federal Directorate on Immunization (FDI), in partnership UNICEF and supported by WHO and other partners, has established a national helpline (1166) to improve public access to accurate health related to routine immunization, polio eradication, and public health awareness.The helpline is a key component of the national risk communication strategy, enabling the public to receive timely responses to their health-related concerns. As the country continues to implement intensified immunization campaigns&mdash;especially for polio and missed routine immunization doses&mdash;1166 plays a crucial role in addressing myths, misinformation, and vaccine hesitancy.To manage technical health queries and support call center operations, Technical Officers are required to ensure quality communication, provide up-to-date public health advice, and strengthen coordination between field programs and the helpline system.Key ResponsibilitiesUnder the direct supervision of the Coordinator the Technical Officer &ndash; Helpline 1166 will:1. Respond to Escalated Health Queries:<ul><li>Address advanced or technical public queries related to routine immunization, polio vaccination, and vaccine safety.</li><li>Guide caregivers and parents on the national immunization schedule, missed doses, and vaccine availability.</li></ul>2. Strengthening Communication on Immunization:<ul><li>Provide clear and evidence-based communication to counter vaccine hesitancy and misinformation.</li><li>Explain the importance of timely immunization, especially for infants and children under five.</li></ul>3. Support Surveillance and Reporting:<ul><li>Flag any reports of adverse events following immunization (AEFIs) or vaccine refusals to supervisors and relevant focal persons for timely follow-up.</li><li>Document trends or recurring issues reported by callers to help inform risk communication strategies.</li></ul>4. Capacity Building of Call Center Agents:<ul><li>Conduct technical trainings and refreshers for 1166 frontline agents to improve their ability to answer immunization and polio-related queries.</li><li>Monitor the quality of health advice being provided and recommend improvements.</li></ul>5. Assist in Emergency Communication:<ul><li>Participate in communication response efforts during special immunization campaigns (e.g., National Immunization Days) or outbreaks.</li><li>Assist the risk communication and media relations team during urgent public health events or misinformation incidents.</li></ul>6. Support Call Center Operations:<ul><li>Help manage daily technical operations at the Sehat Tahaffuz Call Center, ensuring quick escalation and resolution of sensitive queries.</li><li>Be available for extended hours or flexible shifts, particularly during high-demand periods (e.g., campaigns or outbreak responses).</li></ul>7. Qualifications and Experience<ul><li>Minimum 3&ndash;4 years of progressively responsible experience in:</li><li>Routine immunization programs (e.g., EPI, UNICEF-supported RI)</li><li>Polio eradication campaigns or surveillance</li><li>Health communication or community engagement roles in the public health sector</li><li>Call center or helpline support within a healthcare or humanitarian setting</li></ul>8. Languages Required:English, Urdu, PashtoPay: Rs250,000.00 per monthWork Location: In person

Technical Officer Coordination – Public Response (Helpline 1166)

Alachisoft

<div>
 
 
 Job Description
 
 
 
 
 
 
 This is an on-site job opening.
 
 
 
 
 
 Alachisoft currently has an opening for a Business Development Representative in its highly talented sales team for the US, Canada, the UK, Western Europe, and Australia/New Zealand markets to grow business. We're looking for a self-motivated, passionate, execution-oriented sales executive.
 
 
 
 
 
 Our software product NCache is being used by a large variety of mid-size to large organizations in the US/Canada, UK, Western Europe, and Australia / New Zealand markets, including Fortune 500 companies across many industries, regions, and countries.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
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 Follow up on existing customers to deepen relationships and ensure customer satisfaction
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 Work on the new accounts pipeline to convert them into customers
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 Follow up on all revenue opportunities until they are finalized
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 Contact B2B inbound leads, qualifying and converting leads into opportunities
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 Prepare targeted emails and promotional materials for prospects &amp; customers
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 Articulate company value proposition to prospects &amp; customers
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 Execute using the company sales methodology, &amp; recommend improvements to processes
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 Achieve Monthly KPIs based on:
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 - Touch-points (prospects &amp; customers)
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 - Quality conversations
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 - Opportunities (quantity and size)
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 - Deals won
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 - Relationship deepening
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 Recording all activities in the company CRM&nbsp;
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 Working as a self-directed team member
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 Desired Skills &amp; Experience
 
 
 
 
 
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 0-3 years of overall B2B sales / account management experience
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 Must have a BA/BS degree in Technology, Business, or equivalent
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 Ideally proven track record with impressive results
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 Excellent telephone sales skills
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 Proficient in speaking to software DEV &amp; IT engineers
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 Excellent written and oral communication and presentation skills in
 
 American English
 
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 Creative thinking, detail-oriented, &amp; excellent time management
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 Overwhelming desire to win
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 </ul>
 
 
 
 
 
 Company Description
 
 
 
 
 
 
 Alachisoft is a privately held and growing company originally from Silicon Valley, California, but now based in Dallas, Texas, with an offshore partner office in Islamabad.
 
 
 
 
 
 Alachisoft provides a popular high-performance Open Source In-Memory Distributed Cache called NCache. NCache is deployed with high-traffic server applications running in on-premises and Azure/AWS cloud environments, either on Virtual Machines (VMs) or Kubernetes / Docker Clusters. NCache boosts the performance and scalability of .NET web apps, Web service apps, Microservices Apps, and general high-traffic server apps. NCache has a proven track record since 2005 with hundreds of customers all over the world and especially in the US, Canada, the UK, Western Europe, and Australia / New Zealand.
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 Our environment is fast-paced and innovative. Our culture is focused on solving daunting challenges while supporting our employees to maintain a healthy balance of hard work and fun. We are proud of the quality of our employees, the importance of our mission, and the clients we serve.
 
 
 
 
 
 Excellent compensation is offered for this position, along with benefits including medical coverage, holidays, and personal time off. This is an on-site job opening.
 
 
 
 
 
 Please apply for this job here, and then you may contact our HR to follow up. Our Islamabad offshore partner office is located at:
 
 
 
 
 
 
 Alachisoft (Pvt) Ltd
 
 (offshore partner of Alachisoft USA)
 
 
 I&amp;T Center G-10/4, Islamabad
 
 
 Ph: +92 (51) 844-8835
 
 
 WhatsApp: +92 326 805-1868
 
 
 https://www.alachisoft.com
 
 
 
 
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Business Development Representative (Software Export)

Explore 38+ Inbound call center job in Islamabad this July. Find roles across top companies and apply now to boost your career.