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comsec information security specialist Jobs in Washington

comsec information security specialist

cyber security engineer Jobs in Washington

cyber security engineer

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cyberark pam operations engineer

information security architect

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Top Secret</div>
</div><div></div><div>Category
<div>Cyber and IT Risk Management</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
<i>(</i><i>Hybrid Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Building Architecture</p>
</div><div><p>Design</p>
</div><div><p>VMware</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ223555</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>None</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p>The Sr. Cyber Security Architect will provide subject matter expertise across cloud security, identity architecture, Zero Trust, network segmentation, application/container security, and enterprise monitoring capabilities. This role requires adaptability, critical thinking, and leadership advisory skills as the position aims to fundamentally re-shape the client&rsquo;s cybersecurity posture. The position requires the ability to operate with substantial independence, as the architect will spearhead multi-disciplinary technical efforts, act as an advisor to executives, and ensure the modernization and evolution of the client&rsquo;s technology environment.</p>
<p></p><p>The Security Architect is also responsible for defining and implementing secure enterprise architectures, engineering complex cybersecurity solutions, and integrating federal security mandates across the agency's technology stack.</p>
<ul><li>Lead enterprise cybersecurity architecture efforts by designing and governing integrated architectures across identity, devices, networks, applications, and data within a Zero Trust model.</li>
<li>Develop secure architectures for hybrid on-prem/cloud environments, Microsoft 365, identity services, and container ecosystems.</li>
<li>Establish enterprise patterns, baselines, and engineering standards.</li>
<li>Ensure alignment with NIST SP 800 53, RMF, and OMB/CISA directives.</li>
<li>Lead major cybersecurity modernization initiatives including defining scope, technical objectives, dependencies, schedules, and measurable outcomes.</li>
<li>Implement security infrastructure upgrades; Provide secure architecture solutions for Virtual Desktop and Server Infrastructures</li>
<li>Coordinate engineering, cloud, network, application, and development teams to oversee threat modeling, secure API design, encryption, secrets management.</li>
<li>Manage architectural risk; conduct impact analyses; and enforce technical quality gates.</li>
<li>Leading Zero Trust-aligned enterprise architectures across identity, cloud, applications, and data AND establishing standards and baselines to ensure compliance with NIST, RMF, and federal directives.</li>
<li>Performing functional testing and validation of security products.</li>
<li>Designing and implementing secure file sharing and cross domain solutions.</li>
<li>Directing or participating in major cybersecurity modernization efforts (i.e. coordinating cross-functional teams, managing architectural risk, overseeing pilots and vendor integrations, and driving enterprise application security).</li>
<li>Advancing the security of enterprise applications and platforms by embedding secure designing practices; integrating automated security testing and software-composition analysis; and applying threat analysis, API security, and data protection strategies.</li>
<li>Advising senior leadership on strategy and enterprise risk; leading or participating in architecture boards and interagency councils or industry working groups; and representing the organization to internal and external stakeholders.</li>
</ul><p></p><p>WHAT YOU&rsquo;LL NEED TO SUCCEED</p>
<p>Bring your cyber expertise and drive for innovation to GDIT. The Cybersecurity Analyst Sr Principal must have:</p>
<ul><li>Education: Bachelors degree in a technical discipline</li>
<li>Experience: 10+ years of related experience</li>
<li>Desired Technical skills: Experience with various Operating Systems (Linux/Windows/MacOS), various scripting languages (Python/Perl/Shell, etc); SEIM technologies (IBM Qradar, Splunk, or Elastic); on-prem and cloud implementations, IDS/IPS solutions; VMWare (ESXi, VMware vCenter, VMware VSAN, VMware View)</li>
<li>Security clearance level: TS with SCI Eligibility</li>
<li>US citizenship required</li>
<li>Role requirements: Onsite presence required, with telework availability (approval required); limited CONUS travel.</li><br>
</ul><div><br>
GDIT IS YOUR PLACE
<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities
</li><li>Support: An internal mobility team focused on helping you achieve your career goals
</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
</li><li>Community: Award-winning culture of innovation and a military-friendly workplace
</li></ul><br>
OWN YOUR OPPORTUNITY
<br>
Explore a career in cyber at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.
</div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>10 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
</div><p></p><div>Travel Required
<p>Less than 10%</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely salary range for this position is $178,500 - $241,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Sr. Cybersecurity Architect - Active Top Secret

Smithsonian Institution

Assistant Security Manager

KMRG, LLC

<div><b>Title: </b>IT Help Desk Specialist<br>
<b>Location:</b> Washington, DC<br>
<b>Schedule:</b> Full-time, onsite Monday-Friday<br>
<b>Salary: </b>$108,000 - $125,000<br>
<br>
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently.<br>
<br>
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security.<br>
<br>
Apply today!<br>
<br>
<b>RESPONSIBILITIES</b><br>
<i>Support Help Desk &amp; User Support</i><ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul><i>
Device Deployment &amp; Endpoint Support</i><ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul><i>
System Administration &amp; Troubleshooting</i><ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul><i>
Security &amp; Asset Support</i><ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul><i>
Documentation &amp; Team Coordination</i><ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul><br>
<b>
REQUIRED BACKGROUND
</b><ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul><br>
<b>
REQUIRED CAPABILITIES</b><ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul><br>
<b>
LOCATION
</b><ul><li>Washington, DC 20515</li></ul><br>
<b>
TRAVEL</b><ul><li>
Travel may be required</li></ul><br>
<b>
WORK HOURS</b><ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul><br>
<b>
TELEWORK</b><ul><li>
N/A</li></ul><br>
<b>
CLEARANCE</b><ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul><br>
<b>CLIENT</b><ul><li>
 Congressional Budget Office (CBO)</li></ul><br>
<b>
EMPLOYMENT CLASSIFICATION</b><ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul><br>
<b><i>******************</i></b><br>
<br>
<b>KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.<br>
<br>
<b>Other Considerations. </b>Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.<br>
<p>
</p><p>rNO5p5LJry</p></div>

IT Help Desk Specialist

NIMA Corporation

<div></div><div><p><b>Nash Harbor Solutions (NHS)</b> is seeking qualified and motivated <b>IT Help Desk Specialists (Journeyman Computer Support Specialists)</b> to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.</p><p>
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.</p><div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><p></p><div><b><br>
Responsibilities</b></div><br>
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div><p><b><br>
Minimum Qualifications:</b></p><div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div><p><b>
Preferred Certifications:</b></p><div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div><p><b><br>
Security Requirements:</b></p><p>
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.</p><p><b>
Support Hours: </b>Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.</p><p><b>
Place of Performance:</b></p><p>
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC</p><p>
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.</p><p><b>
Travel: </b>No routine travel is anticipated.</p><div><b>
Benefits:</b> Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div><b><br>
Work Environment:</b></div><div>
The noise level in the work environment is usually light to medium.</div><div></div><p><b><br>
Company Overview: </b>Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.</p><p>
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. <b>Nash Harbor Solutions is an E-Verify employer.</b></p><p>
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</p></div>

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
</h1>
The Lead Cloud Solutions Engineer provides senior-level solutions engineering leadership for Humana's cloud-based CCaaS platforms, including Genesys Cloud and Google CX Agent Studio. This role drives implementation, integration, migration, and modernization efforts, including the Nuance Migration Project, by translating business needs into secure, scalable, and reliable technical solutions.<br>
The role partners across product, engineering, operations, architecture, security, compliance, and vendor teams. This partnership delivers cloud-enabled contact center capabilities aligned with Humana's modernization standards, approved design patterns, and operational expectations.This position represents a senior technical leadership role combining deep hands-on engineering expertise, architecture ownership, and cross-functional leadership. The Lead Cloud Engineer sets technical direction, defines standards, and ensures successful delivery of scalable, secure, and high-performing cloud-based customer experience platforms. The role handles highly complex challenges, influences enterprise technology strategy, and operates with broad autonomy.<p></p><p>
The Lead Cloud Solutions Engineer is a senior hands-on technology leader within Humana's Customer Experience Center Platform ecosystem. This leader is focused on delivering practical, scalable, and secure cloud-based solutions across platforms such as Genesys Cloud and Google CX Agent Studio.</p><p>
This role partners closely with product teams, engineering teams, operations, enterprise architecture, and vendor partners to translate business needs into effective technical solutions. The Lead Cloud Solutions Engineer drives solution design, implementation planning, platform integration, automation, and delivery execution while ensuring alignment with enterprise standards for security, reliability, compliance, and performance.</p><p>
The role emphasizes <b>solutions engineering, hands-on technical leadership, platform enablement, and delivery outcomes</b> rather than enterprise architecture ownership. The Lead serves as a technical problem-solver and engineering advisor, helping teams modernize contact center capabilities, improve customer and associate experiences, and maximize the value of Humana's cloud-based CCaaS investments.</p><p></p><h3 class="jobSectionHeader"><b>
Primary Responsibilities</b></h3><ul><li>
Lead solutions engineering and technical delivery for Humana's cloud-based <b>Contact Center as a Service</b> platforms, including <b>Genesys Cloud</b>, <b>Google CX Agent Studio / Dialogflow CX</b>, and related GCP services.</li><li>
Translate business, product, and operational requirements into secure, scalable, and supportable technical solutions.</li><li>
Provide hands-on technical guidance for platform configuration, application integration, API enablement, automation, testing, deployment readiness, troubleshooting, and production stabilization.</li><li>
Support major modernization and migration initiatives, including legacy platform exits and the <b>Nuance migration</b>, by driving technical execution and removing delivery blockers.</li><li>
Partner with product, software engineering, cloud engineering, operations, enterprise architecture, security, compliance, and vendor teams to deliver high-quality CCaaS and conversational AI capabilities.</li><li>
Lead implementation of omnichannel customer engagement solutions, including voice, chat, routing, authentication, virtual agents, automation, reporting, and analytics.</li><li>
Promote reusable engineering patterns, implementation standards, documentation, and operational best practices.</li><li>
Evaluate and pilot emerging capabilities in conversational AI, cloud-native platforms, analytics, and automation to improve customer and associate experiences.</li><li>
Ensure delivered solutions meet enterprise expectations for security, compliance, reliability, scalability, observability, performance, and cost efficiency.</li><li>
Serve as a senior technical advisor and escalation point for complex platform, integration, and production issues.</li><li>
Mentor engineers and contribute to a collaborative engineering culture focused on delivery quality, operational stability, and continuous improvement.</li></ul><h1 class="jobSectionHeader"><br>
<b>
Use your skills to make an impact
</b><br>
</h1><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3><ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>
10+ years of experience delivering complex software, cloud, SaaS, or platform-based technology solutions.</li><li>
Experience leading technical delivery for cloud, SaaS, CCaaS, customer experience, or enterprise integration platforms.</li><li>
Hands-on experience with solution implementation, application integration, APIs, cloud services, automation, testing, troubleshooting, and production support.</li><li>
Experience working with cross-functional teams, including product, engineering, operations, architecture, security, compliance, and vendor partners.</li><li>
Strong analytical, problem-solving, communication, and technical leadership skills.</li><li>
Ability to guide engineering teams, influence technical decisions, and drive delivery outcomes in a matrixed environment.</li><li>
Commitment to improving customer, member, and associate experiences through reliable and modern technology solutions.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience with CCaaS platforms such as <b>Genesys Cloud</b>, <b>NICE</b>, <b>Five9</b>, <b>Amazon Connect</b>, or similar customer engagement platforms.</li><li>
Experience with <b>Google CX Agent Studio</b>, <b>Dialogflow CX</b>, <b>Vertex AI</b>, <b>BigQuery</b>, <b>Cloud Run</b>, <b>GKE</b>, or other GCP services.</li><li>
Experience delivering conversational AI, IVR, virtual agent, speech recognition, routing, chat, messaging, or contact center automation solutions.</li><li>
Experience integrating CCaaS platforms with enterprise systems such as <b>Salesforce</b>, <b>ServiceNow</b>, <b>Microsoft Dynamics</b>, identity providers, data platforms, and API gateways.</li><li>
Experience with cloud migration, platform modernization, vendor transition, or legacy platform retirement initiatives.</li><li>
Understanding of cloud security, IAM, networking, monitoring, logging, cost optimization, and operational support practices.</li><li>
Experience with Agile, SAFe, or hybrid delivery models.</li><li>
Experience creating technical documentation, implementation patterns, operational runbooks, and engineering best practices.</li><li>
Healthcare or regulated industry experience preferred.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Google Cloud Platform (GCP) &amp; Conversational AI &ndash; Preferred Skills</b></h3><ul><li>
Hands-on experience with <b>Google Cloud Platform</b> services for customer experience, contact center, conversational AI, or enterprise integration use cases.</li><li>
Experience with <b>Google CX Agent Studio</b> or <b>Dialogflow CX</b>, including agent design, conversation flows, intents, entities, fulfillment, integrations, and environment management.</li><li>
Experience with <b>Vertex AI</b> or other AI/ML capabilities for customer experience use cases, including model consumption, prompt-based solutions, inference, and AI-enabled automation.</li><li>
Experience using <b>BigQuery</b> for reporting, analytics, operational insights, conversation analysis, or large-scale data processing.</li><li>
Experience with <b>Cloud Run</b>, <b>Google Kubernetes Engine</b>, <b>Compute Engine</b>, or similar services for scalable application and integration deployments.</li><li>
Understanding of GCP security and operational practices, including <b>IAM</b>, service accounts, networking, logging, monitoring, alerting, and cost management.</li><li>
Experience integrating GCP services with CCaaS platforms, APIs, webhooks, event streams, enterprise applications, data platforms, and identity services.</li><li>
Exposure to speech recognition, text-to-speech, natural language processing, conversation analytics, sentiment analysis, and AI-driven contact center insights.</li><li>
Experience implementing observability, logging, monitoring, and troubleshooting practices for cloud-based conversational AI and contact center solutions.</li></ul><p><b>
Additional Information</b></p><p></p><p><b>
Work-At-Home Requirements</b></p><ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul><p></p>
Work at Home Requirements To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b><br>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$129,300 - $177,800 per year<br>
<p></p>
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<p></p><p><b>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Lead Cloud Engineer - Contact Center Technology

hatch IT

<div><p>hatch I.T. is partnering with Expression to find an<b> AI/ML Engineer</b>. See details below:</p>
<p><b>
About The Role:</b></p>
<p>
Expression is seeking an experienced AI/ML Engineer to design, optimize, and evaluate machine learning capabilities that operate efficiently on heterogeneous edge computing platforms. Working closely with software engineers, you will develop AI pipelines that enable intelligent signal characterization, data prioritization, distributed inference, and decision support while operating within constrained compute, bandwidth, and communications environments.</p>
<p>
The ideal candidate has strong expertise in applied machine learning, modern LLM technologies, edge AI optimization, and production deployment of AI systems.</p>
<p><b>
Security Clearance</b>: Eligible to obtain Secret or Top Secret Clearance (U.S citizenship required)</p>
<p><b>
About the Company:</b></p>
<p>
Founded in 1997 and headquartered in Washington DC, Expression provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression&rsquo;s &ldquo;Perpetual Innovation&rdquo; culture focuses on creating immediate and sustainable value for their clients via agile delivery of tailored solutions built through constant engagement with their clients. Expression was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.</p>
<h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><div>
<ul><li>Design and implement AI capabilities supporting intelligent data characterization, classification, prioritization, and decision support.</li>
<li>Evaluate, optimize, and deploy open-weight foundation models appropriate for resource-constrained edge environments.</li>
<li>Develop efficient inference pipelines supporting heterogeneous compute environments ranging from embedded processors to workstation-class systems.</li>
<li>Implement Retrieval-Augmented Generation (RAG), semantic search, and knowledge retrieval capabilities where appropriate.</li>
<li>Design AI orchestration workflows supporting distributed inference across multiple edge devices.</li>
<li>Develop evaluation methodologies for AI accuracy, latency, resource utilization, and operational performance.</li>
<li>Implement model monitoring, observability, testing, and automated evaluation frameworks.</li>
<li>Collaborate with software engineers to integrate AI models into production software platforms.</li>
<li>Optimize models using quantization, pruning, distillation deployment technologies.</li>
<li>Support experimentation involving multimodal data sources, sensor-derived features, and structured mission data.</li>
<li>Develop AI governance practices including model evaluation, explainability, responsible AI, and secure deployment.</li>
<li>Document model development, evaluation results, and technical recommendations.</li>
<li>Support customer demonstrations and prototype evaluations.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications:</b></h3><div>
<ul><li>Bachelor degree in Computer Science, Artificial Intelligence, Data Science, Electrical Engineering, Applied Mathematics, or related discipline. An advanced degree is preferred.</li>
<li>5-8+ years of professional experience developing production AI or machine learning applications.</li>
<li>Strong Python programming experience.</li>
<li>Experience with PyTorch.</li>
<li>Experience deploying LLMs in production environments.</li>
<li>Experience with LangGraph, LangChain, CrewAI, Semantic Kernel, or similar orchestration frameworks.</li>
<li>Experience implementing Retrieval-Augmented Generation (RAG).</li>
<li>Experience with vector databases and semantic search.</li>
<li>Experience deploying AI models on edge or resource-constrained devices.</li>
<li>Experience with model optimization techniques including quantization, model compression, or inference acceleration.</li>
<li>Experience designing evaluation frameworks for AI systems.</li>
<li>Experience with Docker and cloud-native AI deployment.</li>
<li>Excellent communication and collaboration skills.</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Qualifications:
</b></h3><div><ul><li>Experience applying AI to sensor analytics, time-series data, or signal processing.</li>
<li>Experience with software-defined radio data, RF analytics, or geospatial data analytics.</li>
<li>Experience developing multimodal AI applications.</li>
<li>Experience deploying AI across distributed edge computing environments..</li>
<li>Experience supporting DoD, Intelligence Community, or Federal customers.</li>
<li>Experience working in bandwidth-constrained or disconnected operational environments.</li>
<li>Experience supporting National Security or Federal Civilian customers.</li>
</ul>
</div><div><div><p><b>Benefits:</b></p>
<p>
Expression offers competitive salaries and benefits, such as:</p>
<ul>
<li>401k matching</li>
<li>PPO and HDHP medical/dental/vision insurance</li>
<li>Education reimbursement up to $10,000/yr</li>
<li>Complimentary life insurance</li>
<li>Generous PTO and 11 days of holiday leave</li>
<li>Onsite gym facility and trainer</li>
<li>Commuter Benefits Plan</li>
<li>In-office Cold Brew Coffee</li>
</ul>
</div></div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

AI/ML Engineer

Neal R. Gross & Company

<div><div><div><p>OverviewNeal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week.Location: IN-PERSON - client sites in your local areaResponsibilitiesTakes down the proceeding using Machine Shorthand, Voice, or Digital captureCapture verbatim proceedings of courts, meetings, depositions, and hearingsAdminister oaths and participate in depositions, hearings, and other legal proceedingsTransport, set up, and operate equipment to capture the record accuratelyPerform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setupEnsure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceedingMaintain all required reports and logs and respond promptly to communicationsRepresent NRGCO professionally in all proceedings and interactionsInteract with high-level clients (Federal Govt, State Govt, Private Industry)QualificationsPRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED| NO training is provided1+ years working as a Court ReporterStrong attention to detailReliably punctual and deadline-orientedCan-do attitude and excellent work-ethicAbility to work independentlyOrganizational and time-management aptitudeExceptional problem-solving and communication skillsExcellent English language skillsProficient with technologyAbility to pass security screening for access to client sites, including government buildingsNCRA, AAERT, or NVRA certification strongly preferredHere is a link to a day in the life of a Neal R Gross &amp; Co Court Reporter!20250623_204707000_iOS.MOVThis is a contract position and compensation is commensurate with candidate's experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.#J-18808-Ljbffr</p>
</div></div><div><p>OverviewNeal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week.Location: IN-PERSON - client sites in your local areaResponsibilitiesTakes down the proceeding using Machine Shorthand, Voice, or Digital captureCapture verbatim proceedings of courts, meetings, depositions, and hearingsAdminister oaths and participate in depositions, hearings, and other legal proceedingsTransport, set up, and operate equipment to capture the record accuratelyPerform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setupEnsure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceedingMaintain all required reports and logs and respond promptly to communicationsRepresent NRGCO professionally in all proceedings and interactionsInteract with high-level clients (Federal Govt, State Govt, Private Industry)QualificationsPRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED| NO training is provided1+ years working as a Court ReporterStrong attention to detailReliably punctual and deadline-orientedCan-do attitude and excellent work-ethicAbility to work independentlyOrganizational and time-management aptitudeExceptional problem-solving and communication skillsExcellent English language skillsProficient with technologyAbility to pass security screening for access to client sites, including government buildingsNCRA, AAERT, or NVRA certification strongly preferredHere is a link to a day in the life of a Neal R Gross &amp; Co Court Reporter!20250623_204707000_iOS.MOVThis is a contract position and compensation is commensurate with candidate's experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.#J-18808-Ljbffr</p>
</div><div><h3 class="jobSectionHeader"><b>Government Careers</b></h3>
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<p>Whether you&rsquo;re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.</p>
<p>Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.</p>
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<br><div></div><div><div><div><ul><li><h1 class="jobSectionHeader"><b>Court Reporter with Government Security Clearance (contract)</b></h1>
</li><li>Neal R. Gross &amp; Company
</li><li>Washington, DC 20022 United States View Map</li>
</ul><ul><li>Posted: Jul 11, 2026</li>
<li>Location: Washington,DC</li>
</ul><ul><li>Full Time</li>
<li>Federal Government</li>
<li>Legal Services</li></ul></div></div></div><div></div>

Court Reporter with Government Security Clearance (contract)

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Court Reporter with Government Security Clearance (contract)