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inventory control & quality assurance area manager, inventory control and quality assurance Jobs in Istanbul

inventory control & quality assurance area manager, inventory control and quality assurance

inventory control quality assurance area manager inventory control and quality assurance

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Do you have a Bias for Action?
<br>
<br>
Would you like to be part of an innovative, fast-paced and motivated team?
<br>
<br>
We&rsquo;re glad to hear it.
<br>
<br>
Each action we undertake is on behalf of our customers, which is why we keep a close eye on all processes in our Fulfillment Centers. Our Fulfillment Centers are at the heart of Amazon&rsquo;s world-class and rapidly growing Operations network: they&rsquo;re where we manage our fast-moving inventory. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out.
<br>
<br>
We&rsquo;re looking for a detail-oriented leader to join our Inventory Control and Quality Assurance and ISS team. We&rsquo;ll need you to ensure that we continue delivering as reliably as ever to our customers, with all teams maintaining their performance and quality of service.
<br>
<br>
When working on Inventory Control (IC), you&rsquo;ll carry out extensive analysis and research, as you come to understand and correct any vacancies in our inventory.
<br>
<br>
The other significant portion of your time will be devoted to Quality Assurance (QA). In this line of responsibility, you&rsquo;ll proactively audit team efficiency. For example: how closely everyone in your Fulfillment Center is adhering to agreed processes, while highlighting any discrepancies.
<br>
<br>
ISS support fulfillment center operations by acting as the link between Corporate Retail teams and on-site Operations. They investigate, manage, and re-escalate Retail, Vendor, and Catalog tickets to resolve receiving and inventory issues. The role requires strong communication, cross-team coordination, and hands-on problem solving. ISS Representatives also help maintain safe work areas and support consistent operational performance.<br>
Your responsibilities:
<br>
<br>
<ul><li>Managing the site-based Inventory Control and Quality Assurance team,
</li><li>You&rsquo;ll maintain Health and Safety standards within your sphere of influence, actively promoting a positive Health and Safety culture on-site,
</li><li>Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then, you&rsquo;ll provide feedback to Operations where necessary,
</li><li>Review and analyze customer defect data, while developing corresponding action plans to reduce and eliminate causes of any issues,
</li><li>On a daily, weekly and monthly basis: develop and execute action plans for increasing quality, inventory accuracy and service satisfaction,
</li><li>Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: you&rsquo;ll keep an eye on compliance in your Fulfillment Center,
</li><li>Carry out supervisory responsibilities in accordance with Amazon&rsquo;s wider policies and procedures, including: [li]Interviewing and training both exempt and non-exempt employees,
</li><li>Assuming accountability for setting and meeting operational goals,
</li><li>Planning and forecasting,
</li><li>Assigning and directing work and employee deliverables,
</li><li>Performance appraisal of team members,
</li><li>Rewarding and disciplining employees where appropriate.
</li><li>To build up an understanding of Fulfillment Center inventory systems and processes, and to provide assistance and expertise for problem-solving wherever you can.
</li><li>Act as the primary link between Corporate Retail teams and Fulfillment Center Operations.</li></ul>
- Investigate, manage, and re-escalate Retail, - Vendor, and Catalog tickets to resolve receiving and inventory issues.<br>
<br>
Support the resolution of problem items that cannot be received under standard receiving conditions.<br>
<br>
Communicate clearly with associates and leaders to provide instructions, updates, and escalation status.<br>
<br>
Maintain safe, organized work areas while supporting consistent operational performance and customer experience.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor&rsquo;s Degree from an accredited university or equivalent qualification</li><li>Demonstrated solid proficiency in time management skills, alongside confidence in organising vast amounts of data</li><li>Resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment</li><li>Proven ability to influence, with varying levels of seniority within an organisation</li><li>Previous experience in inventory placement and optimisation</li><li>Fluent user of the entire MS Office suite, especially Excel; MS Access experience is a plus</li><li>Excellent verbal and written communications skills in the local language and in English</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of experience using Microsoft Office tools, particularly Excel, for tracking, reporting, and analysis.</li><li>Experience working in a Fulfillment Center, Receiving, ICQA, or Operations support function.</li><li>Strong analytical abilities, including proficient mathematical and data analysis skills, with experience in inventory analysis and topography optimization.</li><li>Expert in data mining and data preparation, with the ability to turn large data sets into actionable insights.</li><li>Ability to quickly learn and apply new software systems and data analysis tools.</li><li>Experience with Lean and Six Sigma methodologies and continuous improvement techniques.</li><li>Strong problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution.</li><li>Effective communicator, able to work cross-functionally with associates, managers, and corporate stakeholders.</li><li>Comfortable operating in a fast-paced, deadline-driven environment with competing priorities.</li><li>If you want this shorter, more technical, or sim</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Inventory Control & Quality Assurance Area Manager, Inventory Control and Quality Assurance

Diageo

<div><div>Job Description :</div><div>
BE PART OF A CULTURE WHERE EVERYONE HAS THE OPPORTUNITY TO DEVELOP AND GROW</div><div></div><div>
Who We Are</div><div>
We are on a journey to reloading and renewing the socialization and celebration heritage of this land for generations to come.</div><div>
Our ambition is to be the best performing, most trusted, and respected consumer products company in Turkey.</div><div></div><div>
What about the role?</div><ul><li>
The role will work closely with the Controls Assurance Manager and report to Treasury &amp; Audit Director. The successful candidate will help the company to ensure that it has the compliant governance, proper controls, and thorough risk management processes in place during its journey to accomplish its performance ambition.</li></ul><div>
What you will be doing?</div><ul><li>
Support local management in ensuring the effective operation of internal controls and assist with risk-based spot checks.</li><li>
Contribute to the SOX compliance process by coordinating required documentation, supporting group-level reporting, and collaborating with external auditors.</li><li>
Assist in the design and testing of non-SOX controls based on risk assessments to strengthen the overall control environment.</li><li>
Support control owners by reviewing their control designs for quality and alignment with the CARM Framework.</li><li>
Participate in operational process audits across various business functions and help identify improvement opportunities together with the CARE team.</li><li>
Assist the CARE team in determining audit scope, identifying gaps, and evaluating insights from audit findings.</li><li>
Support risk-based audit activities at production facilities and help review internal controls at distributor locations.</li><li>
Contribute to process improvement and simplification initiatives by providing feedback based on audit observations.</li><li>
Support the Risk Management Committee by helping prioritize risks and keeping control and audit documentation up to date.</li><li>
Facilitate market governance (controls, risk and business integrity programme) reporting and sign off activities, including global submissions.</li></ul><div>
What we are looking for</div><ul><li>
University degree in Business Administration, Finance, Economics, Industrial Engineering or related field.</li><li>
Min. 1-2 years of experience in related fields with a background in an independent audit company (audit or risk advisory services) or internal audit departments of the companies</li><li>
Experience in audit of Internal Controls based on Sarbanes Oxley (SOx) Rules is an asset</li><li>
Good knowledge of accounting and business processes</li><li>
Experience in FMCG sector and a multinational environment is an asset</li><li>
Up-to-date knowledge and hands-on experience in the area of internal controls</li><li>
Excellent knowledge of MS Office Applications (Data analytics knowledge e.g. Power BI is an asset)</li><li>
Fluent in English (written, verbal and listening)</li><li>
Strongly developed analytical, process skills and problem solving attitude</li><li>
Travel flexibility (if necessary)</li></ul><div></div><div>
Worker Type :</div>
Regular<div></div><div>
Primary Location:</div>
MeyDiageo Istanbul Head Office<div></div><div>
Additional Locations :</div><div></div><div>
Job Posting Start Date :</div>
2025-12-16</div>

Controls Assurance Executive

PwC Türkiye

<div>
 <p>
  <strong>
   At PwC, our purpose is to build trust in society and solve important problems
  </strong>
 </p>
 <p>
  We&rsquo;re a network of firms in 151 countries with more than 360,000 people who are committed to delivering quality in assurance, advisory and tax services. PwC has been providing services to the Turkish business world since 1981, with a professional staff of 2.800 in &Idot;stanbul, Ankara, Bursa, &Idot;zmir and Eski&scedil;ehir.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At PwC, we are a group of employees with a rich variety of knowledge, skills and competencies. PwC&rsquo;s problem-solving teams come together in unusual, untraditional new ways from various disciplines to create The New Equation strategy. The New Equation is our global strategy with a human-centered and tech-powered approach, that focuses on our clients and all stakeholders, and helps them build trust and drive sustainable results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of the continuous growth of our Risk Modelling practice and significantly increasing further market opportunities, PwC &ldquo;
  <strong>
   Risk Assurance &ndash; Risk Modelling&rdquo;
  </strong>
  ' team is looking for new
  <strong>
   Associate / Senior Associates
  </strong>
  to be a part of our expanding practice.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an Associate/Senior Associate in Risk Assurance Services at PwC, you will play a crucial role in assisting clients with identifying, managing, and mitigating risks related to their business operations. Working within our dynamic and collaborative team, you will contribute to delivering high-quality risk management solutions that help clients maintain trust and confidence in their financial reporting, regulatory compliance, and overall business processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Graduated from University&rsquo;s related Engineering, Economics, Statistics, Econometrics or Mathematics departments (Master&rsquo;s degree in business, finance or a quantitative field is preferred)
  </li>
  <li>
   Minimum of 2 years of experience in Financial Risk Management and machine learning models is a plus
  </li>
  <li>
   Prior experience in financial risk management with a focus of credit risk is a plus
  </li>
  <li>
   Strong analytical and statistical skills with the ability to think critically and solve complex problems.
  </li>
  <li>
   Experience in IRB and/or IFRS9 concepts and modeling techniques is a plus
  </li>
  <li>
   Excellent communication skills, both written and verbal, to articulate findings and recommendations effectively.
  </li>
  <li>
   High attention to detail and a commitment to delivering accurate and reliable work.
  </li>
  <li>
   Proficiency in MS Excel
  </li>
  <li>
   Excellent writing and communications skills (in English)
  </li>
  <li>
   Project management experience is a plus
  </li>
  <li>
   Experience in working with large datasets is a plus
  </li>
  <li>
   Proficiency in SQL, SAS, Python,R is a plus (knowledge of at least two of these languages at an advanced level)
  </li>
  <li>
   Ability to work effectively in a team environment and collaborate with diverse groups of professionals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Description
   </u>
  </strong>
 </p>
 <p>
  The prospective candidates are expected to deliver risk management and measurement solutions to the financial and non-financial institutions through engagements and practice development. Prospective candidates are expected to:
 </p>
 <ul>
  <li>
   Coordinate with clients to identify their risk management needs especially in the area of financial risks and risk modelling and develop strategies within these frameworks and gather information and understand client organization and processes
  </li>
  <li>
   Organize meetings and coordinate different project parties
  </li>
  <li>
   Analyze/map business processes in risk management, document and present business process and methodologies
  </li>
  <li>
   Contribute to the review and/or evaluation of risk measurement data and methodologies and risk management policies
  </li>
  <li>
   Contribute to the risk modeling process using statistical and econometric analysis techniques
  </li>
  <li>
   Execute appropriate analytic strategies
  </li>
  <li>
   Mine raw data sets to perform any analyses that are needed
  </li>
  <li>
   Liaison with other PwC line of services and with third party other advisors in the projects to maximize efficiency and ensure to deliver highest quality services
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Utilize data analytics tools to analyze large datasets and identify patterns or anomalies that could indicate potential risks or control deficiencies.
  </li>
  <li>
   Develop and maintain positive working relationships with clients, actively listen to their concerns, and communicate effectively to address their needs.
  </li>
  <li>
   Work closely with other team members to deliver integrated solutions to clients, leveraging cross-functional expertise to provide comprehensive risk assurance services.
  </li>
  <li>
   Stay abreast of industry trends, emerging risks, and evolving best practices in risk management and assurance. Engage in continuous professional development to enhance skills and knowledge.
  </li>
  <li>
   Prepare clear and concise workpapers and reports, detailing the results of risk assessments, testing procedures, and recommendations for clients.
  </li>
  <li>
   Embrace innovative technologies and tools to optimize risk assurance processes and deliver value-added insights to clients.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  --
 </p>
 <p>
  <em>
   PwC T&uuml;rkiye &scedil;irketleri* olarak elektronik ortamda toplanan kimlik, ileti&scedil;im, &ouml;zge&ccedil;mi&scedil; ve CV&rsquo;niz&rsquo;de yer alan ki&scedil;isel verilerinizi i&scedil; ba&scedil;vurusu s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla KVKK m. 5/2 (f) uyar&inodot;nca, hukuki ihtilaf olu&scedil;mas&inodot; halinde yasal s&uuml;re&ccedil;lerin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla KVKK m. 5/2 (e) uyar&inodot;nca i&scedil;leyece&gbreve;iz. Ki&scedil;isel verilerinizi mevzuattan dolay&inodot; ki&scedil;isel verilerinizin payla&scedil;&inodot;lmas&inodot;n&inodot;n zorunlu oldu&gbreve;u hallerde, ilgili ve yetkili kamu kurum ve kurulu&scedil;lar&inodot;yla KVKK m. 5/2 (&ccedil;) uyar&inodot;nca payla&scedil;abiliriz. Ki&scedil;isel verilerinin KVKK m. 9 uyar&inodot;nca merkezi yurt d&inodot;&scedil;&inodot;nda bulunan Google sistemleri &uuml;zerinden i&scedil;lenecektir. KVKK&rsquo;n&inodot;n 11. Maddesi kapsam&inodot;ndaki haklar&inodot;n&inodot;z&inodot; https://www.pwc.com.tr/tr/hakkimizda/pwc-turkiye-kvk-basvuru-formu.pdf linkinde bulunan Ba&scedil;vuru Formu ile veya pwc.turkiye@hs03.kep.tr adresine, veya tr.dpo@tr.pwc.com adresine iletebilirsiniz.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *PwC T&uuml;rkiye &scedil;irketleri; PwC Dan&inodot;&scedil;manl&inodot;k Hizmetleri A.&Scedil;. &amp; PwC Ba&gbreve;&inodot;ms&inodot;z Denetim ve Serbest Muhasebeci Mali M&uuml;&scedil;avirlik A.&Scedil;. &amp; PwC Yeminli Mali M&uuml;&scedil;avirlik A.&Scedil;. &amp; PwC Y&ouml;netim Dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; A.&Scedil;., PwC Serbest Muhasebeci Mali M&uuml;&scedil;avirlik Ltd. &Scedil;ti., Gago T&uuml;rkmen Avukatl&inodot;k Ortakl&inodot;&gbreve;&inodot;
  </em>
 </p>
</div>


Risk Modelling - Associate/Senior Associate (JP00276)

Eli Lilly

<div><p>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.</p><p></p><p><b>
Job Description</b></p><p></p><ul><li>
Ensure that all deviation occurred are properly reported, investigated, and closed in accordance with standard procedure. Must ensure that the corresponding plan of corrective and preventive actions, involving relevant areas, is established and completed on time.</li><li>
Inspect and release batches of finished products for sale.</li><li>
Manage product complaints as a Responsible Complaint Person.</li><li>
Support Monitoring tests of cold chain passive containers which are used for the shipment of Refrigerated products.</li><li>
Report immediately suspected theft, tampering or other situations that could jeopardize the product quality.</li><li>
Ensure that local customization is performed following the guidelines established by the quality area and according to global policies and standard operating procedures that apply locally.</li><li>
Monitor compliance with the external party.</li><li>
Ensure that the process of Change Control follows as indicated in the standard procedure for local operation and any proposed change (internal or external) that could potentially affect product quality.</li><li>
Prepare all quality documentation relating to GMP/GDP operations.</li><li>
Assist on training programs to external customers.</li></ul><p></p><p><b>
Qualifications/Requirements</b></p><p></p><ul><li>
A bachelor's degree in Faculty of Pharmacy from T&uuml;rkiye</li><li>
Minimum 2 years of experience in the area of quality assurance applied to the pharmaceutical industry</li><li>
Fluent in English (conversational, writing and reading)</li><li>
Knowledge and mastery of basic computing tools (Microsoft office).</li><li>
Good interpersonal relations</li><li>
Ability to train working groups</li><li>
Good analytical skills and attention to details</li></ul><p></p><p>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.</p><p></p><p>
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</p><p></p><p>
#WeAreLilly</p></div>

Product Quality Associate

Accor

<div><b>Company Description</b><p><br>
The Grand Tarabya Managed by Accor</p><p>
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.</p><b><br>
Job Description</b><p><br>
We are seeking a visionary and passionate Executive Chef to lead our culinary team in Istanbul, T&uuml;rkiye. As the culinary mastermind of our establishment, you will have the opportunity to showcase your creativity, leadership, and expertise in crafting exceptional dining experiences that blend international flavors with local Turkish cuisine.</p><ul><li>
Develop and implement innovative, seasonally-inspired menus that highlight the best of Turkish and international cuisines</li><li>
Lead and mentor a diverse team of culinary professionals, fostering a culture of excellence and continuous improvement</li><li>
Oversee all aspects of kitchen operations, including food preparation, quality control, and presentation standards</li><li>
Manage food costs, inventory, and budgets to ensure optimal financial performance while maintaining the highest quality standards</li><li>
Collaborate with the management team to enhance overall guest satisfaction and drive the restaurant's success</li><li>
Ensure compliance with all health, safety, and sanitation regulations, with a focus on Turkish food safety standards</li><li>
Participate in menu engineering, pricing strategies, and marketing initiatives to promote the restaurant's culinary offerings</li><li>
Engage with guests, gathering feedback and adapting menus and services to meet and exceed expectations</li><li>
Stay current with culinary trends, techniques, and technologies to keep the restaurant at the forefront of the industry</li><li>
Cultivate relationships with local suppliers and farmers to source the finest ingredients and support sustainable practices</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of 10 years of progressive culinary leadership experience in fine dining or luxury hotel environments</li><li>
Red Seal Certification or equivalent professional culinary training</li><li>
Demonstrated expertise in Turkish cuisine and familiarity with local ingredients and flavors</li><li>
Strong financial acumen with experience in budget management, cost control, and inventory optimization</li><li>
Exceptional leadership skills with the ability to inspire, mentor, and develop a high-performing culinary team</li><li>
Proven track record of creating innovative, seasonally-inspired menus that captivate diners</li><li>
Excellent organizational and time management skills, with the ability to thrive in a fast-paced environment</li><li>
Strong communication skills in English; proficiency in Turkish is highly advantageous</li><li>
In-depth knowledge of food safety regulations, with specific understanding of Turkish standards</li><li>
Experience with sustainability initiatives and waste reduction strategies in kitchen operations</li><li>
Proficiency in culinary technologies and software for menu planning, inventory management, and cost analysis</li></ul><p>
Preferred Qualifications:</p><ul><li>
Experience in Michelin-starred or internationally recognized restaurants</li><li>
International culinary experience, particularly in combining global flavors with local cuisines</li><li>
Expertise in advanced culinary techniques, including molecular gastronomy and modernist cuisine</li><li>
Knowledge of wine pairing and beverage program development</li><li>
Proven success in elevating restaurants to award-winning status</li></ul></div>

Executive Chef

Foundever

<div>
 <p>
  We are looking for a talented and accomplished
  <strong>
   Performance Improvement Manager
  </strong>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   As a Performance Improvement Manager, Your Daily Responsibilities Will Include
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Manager of Performance Improvement is responsible for executing performance improvement initiatives to enhance client satisfaction, productivity, and profitability. This role involves close collaboration with operations to ensure standards and customer expectations are met and partnering with Continuous Improvement (CI) to assess the impact of solutions and drive client outcomes.
 </p>
 <ul>
  <li>
   Performance Monitoring &amp; Evaluation
  </li>
  <li>
   Quality Assurance and Control
  </li>
  <li>
   Feedback &amp; Improvement Initiatives
  </li>
  <li>
   Performance Reporting &amp; Communication
  </li>
  <li>
   Change Management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To succeed in the role, you will need to have
  </strong>
 </p>
 <ul>
  <li>
   Excellent conversational and written knowledge in English
  </li>
  <li>
   Statistical Analysis tools (Minitab, R, Python, Power BI)
  </li>
  <li>
   ICoach and RCA tools (Fishbone, VBM, Impact Calculator)
  </li>
  <li>
   Six Sigma, ISO and COPC certifications are an asset
  </li>
  <li>
   Experience with various types of improvement approaches: Continuous improvement projects and Kaizen events.
  </li>
  <li>
   Good understanding of management of key financial metrics, such as cost, gross margin, and revenue
  </li>
  <li>
   Ability to persuade and skills to negotiate to manage and build consensus through storytelling and partnerships with Continuous Improvement departments, COE (products), operations, account management, and sales
  </li>
  <li>
   Knowledge of Operations and Account Management processes
  </li>
  <li>
   Ability to translate statistical and analytical data into cohesive story/ journey map
  </li>
  <li>
   Market intelligence (competitors, trends, etc.)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <ul>
  <li>
   Min 3 years Contact Centre management experience
  </li>
  <li>
   Bachelor&rsquo;s Degree or equivalent
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary in Euros
  </li>
  <li>
   Additional bonuses
  </li>
  <li>
   Private healthcare &amp; dental insurance
  </li>
  <li>
   Growth opportunities through various development programs
  </li>
  <li>
   Fun and engaging company-wide initiatives, including our EverBetter wellness program
  </li>
  <li>
   Job stability
  </li>
  <li>
   Life-long skills and experience
  </li>
  <li>
   Excellent work culture
  </li>
 </ul>
 <p>
  <strong>
   Go further with Foundever&reg;
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Apply today!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About us
  </strong>
 </p>
 <p>
  Foundever&reg; is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 </p>
</div>


Performance Improvement Manager

Ericsson

<div>
 <strong>
  About This Opportunity
  <br/>
  <br/>
 </strong>
 We are seeking a dedicated and detail-oriented Remote Support Center (RSC) Quality Auditor to join our team. In this role, you will play a key part in ensuring the quality and compliance of telecom site implementation activities through remote inspection and validation. You will review field execution data, conduct quality audits, and ensure alignment with customer requirements and Ericsson standards.
 <br/>
 <br/>
 This position is vital in driving continuous improvement, operational efficiency, and consistent high-quality delivery across diverse projects.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Remotely supervise NRO field teams across various telecom projects.
  </li>
  <li>
   Verify site quality evidence and review submitted data using Ericsson tools, ensuring compliance with approved checklists and standards.
  </li>
  <li>
   Prepare and submit weekly reports summarizing completed tasks, acceptance results, and Quality Index (QI) outcomes.
  </li>
  <li>
   Provide technical guidance and troubleshooting support to field teams.
  </li>
  <li>
   Investigate incidents during site activities and share findings with project teams.
  </li>
  <li>
   Serve as first-line support for escalated customer issues and recommend corrective actions.
  </li>
  <li>
   Conduct technical and awareness sessions to improve team competence and share updates on new technologies.
  </li>
  <li>
   Support project teams during hardware and solution trials.
  </li>
  <li>
   Participate in on-site visits for critical cases such as trials, KPI-challenged sites, or on-the-job training (OJT).
  </li>
  <li>
   Communicate effectively with field teams using remote tools and ensure all actions are traceable.
  </li>
  <li>
   Maintain progress and tracking sheets using Excel or other reporting tools.
  </li>
  <li>
   Utilize and support NRO tools such as ERITOP, RA Tool, SRS, and IMK.
  </li>
  <li>
   Achieve high scores in internal quality audits.
  </li>
  <li>
   Monitor and comply with Ericsson KPIs such as First Time Right (FTR) and Quality Index (QI).
  </li>
  <li>
   Ensure inspection sessions are completed within target timelines in coordination with ASP engineers.
  </li>
  <li>
   Provide behavior ratings for ASP readiness during each session.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Skills You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Telecommunications, Electrical Engineering, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in telecom network rollout, quality assurance, or remote inspection.
  </li>
  <li>
   Strong knowledge of site implementation standards, telecom infrastructure, and quality auditing.
  </li>
  <li>
   Experience in Remote Support Center (RSC) operations or quality control is an advantage.
  </li>
  <li>
   Fluency in Turkish and English, both spoken and written, is mandatory.
  </li>
  <li>
   Hands-on experience with Ericsson NRO tools (ERITOP, RA Tool, SRS, IMK).
  </li>
  <li>
   Excellent analytical and problem-solving skills with great attention to detail.
  </li>
  <li>
   Strong understanding of telecom site implementation and quality control.
  </li>
  <li>
   Ability to identify and resolve quality gaps through investigation and analysis.
  </li>
  <li>
   Effective verbal and written communication skills for reporting and coordination.
  </li>
  <li>
   Capability to conduct technical and awareness sessions confidently.
  </li>
  <li>
   Proficiency in Microsoft Excel and remote collaboration platforms.
  </li>
  <li>
   Strong organizational and time management skills to meet deadlines.
  </li>
  <li>
   Adaptability and willingness to support occasional site visits.
  </li>
  <li>
   Commitment to continuous improvement and achieving high audit performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 <strong>
  About this opportunity:
  <br/>
  <br/>
 </strong>
 We are excited to present a fantastic opportunity at Ericsson for an experienced and motivated Site Engineer. This integral role involves data-driven oversight of site activities ranging from civil works, site surveys, network design to installation. You will be responsible for managing support and assurance for commissioning and integration activities, while ensuring alignment with Ericsson's global and local Environmental and Occupational Health and Safety standards, group directives, legal and financial directives, as well as data security and privacy protocols.
 <br/>
 <br/>
 <strong>
  What you will do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee and participate in site planning, ensuring safe, compliant, and effective execution of duties.
  </li>
  <li>
   Manage and implement site surveys, preparing necessary materials and coordinating with Additional Service Providers (ASPs).
  </li>
  <li>
   Validate site design and ensure first-time-right culture in all tasks.
  </li>
  <li>
   Plan and execute installation and commissioning phase, with focus on safety and compliance.
  </li>
  <li>
   Support and produce detailed documentation and drawings related to installation and implementation.
  </li>
  <li>
   Implement and maintain policy and process compliance, leading to a secure and efficient work environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The skills you bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Consultative Skills.
  </li>
  <li>
   Change and Improvement Management.
  </li>
  <li>
   Automation.
  </li>
  <li>
   Process Management.
  </li>
  <li>
   Field Operations.
  </li>
  <li>
   Service Delivery Business Understanding.
  </li>
  <li>
   Data Analytics.
  </li>
  <li>
   Financial Acumen.
  </li>
  <li>
   Artificial Intelligence (AI).
  </li>
  <li>
   Customer Insights.
  </li>
  <li>
   Management of ASP.
  </li>
  <li>
   Ericsson Portfolio.
  </li>
  <li>
   Stakeholder Management.
  </li>
 </ul>
</div>


Quality Auditor Inspector

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