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Peraton

<div><div><h5 class="jobSectionHeader"><b>ABOUT PERATON</b></h5><p>
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</p></div><div><h5 class="jobSectionHeader"><b>
ABOUT THE ROLE</b></h5><div><div><b>
Key Responsibilities</b></div><ul><li>
Oversee the complete lifecycle of IT assets, including acquisition, deployment, maintenance, refresh, and retirement.</li></ul><ul><li>
Ensure timely refresh of hardware as it approaches end-of-support or end-of-life.</li></ul><ul><li>
Maintain accurate and up-to-date records of all IT assets in the client&rsquo;s CMDB.</li></ul><ul><li>
Ensure asset data integrity and compliance with organizational policies.</li></ul><ul><li>
Manage inventory of PCs, peripherals, printers, network switches, routers, firewalls, wireless access points, VoIP phones, and video conferencing equipment.</li></ul><ul><li>
Coordinate with vendors and internal teams for procurement and warranty support.</li></ul><ul><li>
Facilitate secure and compliant disposal of physical assets that are no longer in use or required.</li></ul><ul><li>
Ensure proper data sanitization and environmental compliance during disposal.</li></ul><ul><li>
Follow best practices for asset lifecycle management.</li></ul></div></div><div><h5 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h5><div><div><b>
Required Qualifications</b></div><ul><li>
0 years with BS/BA; 4 years no degree</li><li>
Familiarity with CMDB tools and ITIL practices.</li><li>
Strong organizational and documentation skills.</li><li>
Knowledge of hardware lifecycle and vendor support policies.</li><li>
Ability to work collaboratively with IT and procurement teams.</li><li>
Must be able to obtain and maintain a Department of Energy (DOE) security clearance.</li></ul><div><b>
Preferred Certifications</b></div><ul><li>
ITIL Foundation</li></ul></div></div><div><h5 class="jobSectionHeader"><b>
DETAILS</b></h5><div><p>
<b>Target Salary Range:</b> $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
</p></div><div><p>
<b>Benefits Statement:</b> Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
</p></div><div><p>
<b>Application Statement:</b> The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
</p></div><p><b>
EEO:</b> Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</p></div></div><div></div>

IT ASSET MANAGEMENT SPECIALIST

Gointellects Inc.

<div><div><div><b>IT Specialist (799739)</b></div>
<div><b>Rate:</b> $46.00/hour on W2</div>
<div><b>Worksite Address:</b> Washington, DC</div>
<div><b>Duration:</b> 05/25/2026 to 09/30/2026</div>
<div><b>Submittals due:</b> 05/05/2026<br>
<b>Interviews: Both Webcam and In Person</b><br>
</div><div><b>Job Description:</b></div>
<div><b>Short Description</b>:<br>
The Office of Human Rights is looking for an IT Specialist to provide generalized day to day IT support.
<br>
<b>Complete Description:</b><br>
</div><div><b>The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.</b><br>
</div><div><b>This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</b><br>
</div><div><b>Key responsibilities include but are not limited to;</b><br>
</div><div><b>Technical Support</b><br>
</div><ul><li><b>Provide Tier 1&ndash;3 support for hardware, software, network, and account issues.</b></li>
<li><b>Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.</b></li>
<li><b>Perform root cause analysis for recurring incidents and develop long-term solutions.</b></li>
</ul><div><b>User Assistance &amp; Leadership</b><br>
</div><ul><li><b>Deliver professional, customer-focused support to end users, including executive-level staff.</b></li>
<li><b>Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.</b></li>
<li><b>Train users on new technologies, tools, and upgrades.</b></li>
<li><b>Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies</b></li>
</ul><div><b>Endpoint &amp; Device Administration</b><br>
</div><ul><li><b>Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.</b></li>
<li><b>Administer endpoint management solutions to manage devices in bulk rather than individually.</b></li>
<li><b>Maintain hardware inventory, lifecycle planning, and warranty tracking.</b></li>
</ul><div><b>Networking &amp; Systems</b><br>
</div><ul><li><b>Troubleshoot Wi‑Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.</b></li>
<li><b>Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.</b></li>
</ul><div><b>Case Management System Support</b><br>
</div><ul><li><b>Provide IT support for the organization&rsquo;s case management system, including access, troubleshooting, and updates.</b></li>
<li><b>Work with vendors or internal teams to resolve escalated system issues.</b></li>
</ul><div><b>Standards, Procedures and Governance</b><br>
</div><ul><li><b>Ensure IT project life cycles comply with District standards, procedures, and required documentation.</b></li></ul>
<div><b>IT &amp; Telecommunications Support Operations</b><br>
</div><ul><li><b>Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.</b></li>
<li><b>Prioritize incoming requests, track progress, and maintain performance</b></li>
</ul><div><b>Security &amp; Compliance</b><br>
</div><ul><li><b>Support audits, asset tracking and inventory, and compliance with IT security and operational policies.</b></li></ul>
<div><b>Process &amp; Documentation</b><br>
</div><ul><li><b>Maintain and improve IT documentation, SOPs, and knowledge base articles.</b></li>
<li><b>Recommend and implement service improvements and automation opportunities.</b></li>
</ul><div><b>Data Migration</b><br>
</div><ul><li><b>Plan and execute data migration activities between systems or platforms.</b></li>
<li><b>Validate migrated data and resolve issues related to data transfer or system integration.</b></li>
</ul><div><b>Additional Duties</b><br>
</div><ul><li><b>Other duties as assigned.</b></li></ul></div></div>

IT Specialist

National Association of Attorneys General

<b>Who We Are:</b><br>
Founded in 1907, the National Association of Attorneys General (NAAG) serves as the national forum for attorneys general and their staff to collaboratively address issues important to their work and provides resources to support the work of the offices of attorneys general in protecting the Rule of Law and the United States Constitution. NAAG fosters an environment of “cooperative leadership,” helping attorneys general respond effectively – individually and collectively – to emerging state and federal issues. NAAG emphasizes a commitment to professional excellence and the quality of life for our employees.
<br><br>
We are looking for a Content Production Specialist to join our team.
<br><br>
<b>The Job Brief:</b><br>
The Content Production Specialist is a cross-functional role responsible for creating, developing, and producing content across three core areas of the division: Online Learning, Information Technology, and Marketing and Communications. The ideal candidate is a hands-on producer and content creator who can move fluidly between building eLearning courses, writing technical documentation, and supporting communications projects — bringing consistency, quality, and efficiency to each area. This position also provides limited administrative support to the Chief Marketing and Technology Officer.
<br><br>
The Content Production Specialist reports to the Chief Marketing and Technology Officer.
<br><br>
<b>A Typical Day:</b><br>
<b>Responsibilities:</b><br>
Online Learing & Course Production
<br><br>
<ul>
<li>Edit and produce videos for on-demand learning, including post-production editing, captioning, and formatting for online delivery.</li>
<li>Convert recorded webinars into polished on-demand courses using tools such as Articulate Rise and Articulate Storyline.</li>
<li>Build and produce online course content from completed instructional design blueprints provided by subject matter experts or course designers, bringing the structure and materials to life in the appropriate authoring tool.</li>
<li>Develop on-demand learning content from materials provided by subject matter experts, including handouts, presentation decks, and notes, in accordance with established course blueprints.</li>
<li>Ensure all online learning content meets Section 508 accessibility standards, including captioning, alt text, and accessible navigation.</li>
<li>Create and manage on-demand events in the association management system (Dynamics 365), including registration setup and event configuration.</li>
</ul>
IT Knowledge Base & Content
<br><br>
<ul>
<li>Write clear, accurate how-to guides and instructional articles for the organization's knowledge base, covering a range of internal systems and software.</li>
<li>Create and maintain content on NAAG Central, the organization's employee intranet, ensuring information is current, well-organized, and easy to navigate.</li>
<li>Collaborate with the IT team to gather technical information and translate it into accessible, user-friendly documentation for staff at all levels.</li>
</ul>
Marketing & Communications Content
<br><br>
<ul>
<li>Support the Marketing and Communications team with content production tasks, including the development of materials related to email marketing campaigns, social media, and newsletters.</li>
<li>Assist in producing branded materials such as presentation decks, letterhead templates, and other communication assets in accordance with NAAG brand standards.</li>
<li>Work within the organization's digital asset management system (Canto) to organize, upload, and retrieve assets as needed.</li>
<li>Assist in creating and maintaining content for various websites owned and operated by NAAG, ensuring accuracy, consistency, and alignment with organizational branding and messaging standards.</li>
</ul>
Administrative Support
<br><br>
<ul>
<li>Provide light administrative support to the Chief Marketing and Technology Officer, which may include tracking monthly expenses, assisting with timecard-related coordination, and other occasional administrative tasks as assigned.</li>
</ul>
Is This You?
<br><br>
<ul>
<li>2–4 years of experience in content creation, eLearning development, technical writing, or a closely related field.</li>
<li>Proficiency with eLearning authoring tools and/or creative suite tools</li>
<li>Experience with video editing software and post-production workflows.</li>
<li>Strong writing skills with the ability to translate complex or technical information into clear, accessible content.</li>
<li>Ability to manage multiple projects across departments simultaneously and meet deadlines without close supervision</li>
<li>Experience with association management systems, particularly Microsoft Dynamics 365.</li>
<li>Working knowledge of Section 508 accessibility requirements as they apply to digital and online learning content.</li>
<li>Familiarity with digital asset management platforms (experience with Canto a plus).</li>
<li>Experience creating or managing intranet content or internal knowledge bases.</li>
<li>Background in marketing communications, including email marketing or social media content development.</li>
<li>Graphic design skills or experience with tools such as Adobe Creative Suite or Canva.</li>
</ul>
<b>Location:</b><br>
NAAG is headquartered in Washington, D.C., however this position will be considered for remote/hybrid work environment for applicants in the states of, NE, KY, OK, AR, VA, MD and the District of Columbia.
<br><br>
<b>Terrific Total Compensation Package:</b><br>
<ul>
<li>Salary range is $60,000-$65,000 and is commensurate with experience.</li>
<li>NAAG offers a generous benefits package which includes paid time off, health, dental, vision, life/disability, long-term care, and 401k retirement plan.</li>
</ul>
<b>To Apply:</b><br>
We invite you to apply today! Please click “Apply” below and please be sure to submit a cover letter and resume. Applications received prior to May 4, 2026 will be given priority review.
<br><br>
We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Content Production Specialist

District of Columbia Public Schools

<div></div><div><div><div><div><div>Office: </div><div>Office of Data and Technology
</div></div><br>
<div><div>Date Posted: </div><div>4/28/2026
</div></div><br>
<div><div>Salary Range: </div><div>1-5 / $61,945 - $69,876
</div></div><br>
<div><div>NTE Date: </div><div>N/A</div></div><div><div><p><br>
</p></div></div><br>
<div><div><b>Position Overview</b><p></p><p>
The mission of the Office of Data and Technology is to support schools and the district as a whole to use technology and data effectively to accelerate student achievement. The Office includes the following teams:</p>
<ul><li><p>The<b> Information Technology</b> team provides DCPS students and staff in every school with the infrastructure, systems, and support to use technology effectively to accelerate student achievement.</p>
</li></ul><ul><li><p>The <b>Data</b> team ensures stakeholders at all levels of the organization have access to accurate, timely, and relevant data, conducting analysis and research, and building school-based capacity to use data tools to inform planning and decision-making.</p>
</li></ul><ul><li><p>The <b>Enterprise Application</b> team leads the district&rsquo;s efforts to ensure all DCPS students and staff, in every school, have application technology and systems needed to be successful.</p>
</li></ul><p></p><p>The<b> Information Technology </b>team provides DCPS students and staff in every school with the infrastructure, systems, and support to use technology effectively to accelerate student achievement.</p>
<p>
The Analyst, IT Asset Administration, is responsible for supporting the enhancement of technology, including deployment support, retrieval, and IT asset management strategy. The analyst will interface with DCPS staff as an IT liaison to support the deployment and usage of devices as well as maintain the IT asset tracking system and asset inventory. The analyst will work alongside the IT Asset Administration team to support the individual needs of schools as well as the needs of all offices and departments deployed at DCPS Central Office. IT Asset Analysts provide support through established processes as well as individual project work that relies on their ability to properly review inventory data and coordinate tasks based on it.</p><p>
The Analyst, IT Asset Administration will report to the Manager, IT Asset Administration.</p><p><b>
Essential Duties and Responsibilities</b></p><p><i>
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.</i></p><ul><li>
Supports the daily and long-term strategic management of technology-related hardware and software assets within DCPS.</li><li>
Responds to requests from schools and central office departments for IT Asset needs or inquiries via tickets, emails, or chat.</li><li>
Regularly engages with school Technical POCs to review asset tracking data, customer service satisfaction, issue resolution, as well as partnering with schools to coordinate annual cyclical tasks and advance district-wide initiatives.</li><li>
Provides training and support to technology controllers with logistics of the day-to-day asset management actively creates/updates asset management processes, and procedures, as well as training material, such as guides, how-to videos, and knowledgebase articles.</li><li>
Provides face-to-face and webinar asset management and syst training to end-users and property controllers at multiple locations.</li><li>
Responsible for monitoring, and recording hardware assets and/or software licenses to ensure compliance with internal asset management policies and vendor contracts.</li><li>
Performs quality control reviews of asset management records and systems.</li><li>
Assists with warranty and out-of-warranty repairs of all technology assets, including computers, interactive boards, computer charging carts, and other technology used in District.</li><li>
Responsible for reporting and escalation of issues to leadership in a timely and consistent manner.</li><li>
Coordinates asset loss prevention and recovery activities including reporting of loss/theft and connecting with school and department technology controller to coordinate proper documentation of loss. Initiates device recovery procedures through endpoint management platforms.</li><li>
Assists with on-site surveys of school spaces for technology installations and review of classroom technology implementation (requires transportation).</li></ul><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree and one year of experience OR two years of experience (no degree requirement).</li><li>
Previous exposure to or experience in the education sector a plus.</li><li>
Advanced Excel experience preferred.
</li><li>Proficient in the use of Microsoft Office products (Word, PowerPoint, and Visio).
</li><li>Must be able to clearly and concisely describe problems or processes in a well-organized format with excellent oral and written communication skills; and demonstrated ability in coordinating cross-functional resources.</li><li>
Ability to prioritize and quickly resolve issues; demonstrates interest in technology and business, and has excellent interpersonal skills; and has superior organizational, time, and project management skills in managing overlapping priorities.
</li><li>Possess a valid driver&rsquo;s license.</li><li>
Physical requirements &ndash; lifting and/or carrying 5-25 lbs. or more and the pushing and pulling of carts as required.
</li></ul><p></p><h2 class="jobSectionHeader"><b>DCPS Values</b></h2><ul><li><b>
STUDENTS FIRST</b>: We recognize students as whole children and put their needs first in everything we do.</li><li><b>
COURAGE</b>: We have the audacity to learn from our successes and failures, to try new things, and to lead the nation as a proof point of PK-12 success.</li><li><b>
EQUITY</b>: We work proactively to eliminate opportunity gaps by interrupting institutional bias and investing in effective strategies to ensure every student succeeds.</li><li><b>
EXCELLENCE</b>: We work with integrity and hold ourselves accountable for exemplary outcomes, service, and interactions.</li><li><b>
TEAMWORK</b>: We recognize that our greatest asset is our collective vision and ability to work collaboratively and authentically.</li><li><b>
JOY</b>: We enjoy our collective work and will enthusiastically celebrate our success and each other.</li></ul><p>
We are an equal opportunity employer and are committed to creating an inclusive, accessible workplace. We welcome and encourage applications from individuals with disabilities. Accommodation and/or application assistance is available upon request at all stages of the application and employment process. To request accommodation, please contact dcps.eeo-ada@k12.dc.gov.</p></div></div></div></div></div>

Analyst, IT Asset Administration

ADVANCED NETWORK CONSULTING

<div>Description:
<p>
The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day-to-day technical operation.</p><p>
This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</p><p>
Key responsibilities include but are not limited to;</p><p>
Technical Support</p><ul><li>
Provide Tier 1&ndash;3 support for hardware, software, network, and account issues.</li><li>
Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.</li><li>
Perform root cause analysis for recurring incidents and develop long-term solutions.</li></ul><p>
User Assistance &amp; Leadership</p><ul><li>
Deliver professional, customer-focused support to end users, including executive-level staff.</li><li>
Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.</li><li>
Train users on new technologies, tools, and upgrades.</li><li>
Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies</li></ul><p>
Endpoint &amp; Device Administration</p><ul><li>
Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.</li><li>
Administer endpoint management solutions to manage devices in bulk rather than individually.</li><li>
Maintain hardware inventory, lifecycle planning, and warranty tracking.</li></ul><p>
Networking &amp; Systems</p><ul><li>
Troubleshoot Wi-Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.</li><li>
Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.</li></ul><p>
Case Management System Support</p><ul><li>
Provide IT support for the organization&rsquo;s case management system, including access, troubleshooting, and updates.</li><li>
Work with vendors or internal teams to resolve escalated system issues.</li></ul><p>
Standards, Procedures and Governance</p><ul><li>
Ensure IT project life cycles comply with District standards, procedures, and required documentation.</li></ul><p>
IT &amp; Telecommunications Support Operations</p><ul><li>
Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.</li><li>
Prioritize incoming requests, track progress, and maintain performance</li></ul><p>
Security &amp; Compliance</p><ul><li>
Support audits, asset tracking and inventory, and compliance with IT security and operational policies.</li></ul><p>
Process &amp; Documentation</p><ul><li>
Maintain and improve IT documentation, SOPs, and knowledge base articles.</li><li>
Recommend and implement service improvements and automation opportunities.</li></ul><p>
Data Migration</p><ul><li>
Plan and execute data migration activities between systems or platforms.</li><li>
Validate migrated data and resolve issues related to data transfer or system integration.</li></ul><p>
Additional Duties</p><ul><li>
Other duties as assigned.</li></ul>
Requirements:
Bachelor&rsquo;s degree in Information Technology or related field or equivalent experience<ul><li>-Required 10 Years</li>
Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive<li>-Required 6 Years</li>
Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus)<li>-Required 6 Years</li>
Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi)<li>-Required 6 Years</li>
Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management<li>-Required 6 Years</li>
Experience supporting remote, hybrid, and on-site users<li>-Required 6 Years</li>
Demonstrated ability to solve complex issues independently<li>-Required 6 Years</li>
Excellent communication, customer service, and technical documentation skills<li>-Required 6 Years</li>
Administer support across multiple office locations<li>-Required</li>
Ability to effectively work in a hybrid environment<li>-Required</li>
Ability to move IT equipment (up to ~35 lbs.)<li>-Required</li>
ITIL Certification<li>-Highly desired</li></ul></div>

OHR IT Specialist (799739)

I.M.P.

<div><h1 class="jobSectionHeader"><b>About the Role</b></h1><p>
</p><p>We are looking for a motivated early-to-mid career IT Support Specialist to join our growing technology team. This is the first support-level hire in our department, and you will work closely with the Chief Technology Officer to keep day-to-day technology operations running smoothly across five active concert venues and our administrative offices.</p><p>
</p><p>The entertainment industry never stops, and neither do we. The nature of live events means that some of your most important work will happen in the evenings and on weekends. If you thrive in a fast-paced, dynamic environment where no two days are the same, we want to hear from you.</p><p>
</p><h1 class="jobSectionHeader"><b>Key Responsibilities</b></h1><p>
</p><h2 class="jobSectionHeader"><b>Help Desk &amp; End-User Support</b></h2><ul><li>
Serve as the first point of contact for technology-related requests from venue and office staff.</li><li>
Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.</li><li>
Escalate complex issues with clear documentation and context when required.</li><li>
Maintain a friendly, patient, and solutions-oriented approach with non-technical colleagues.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Device Preparation &amp; Asset Management</b></h2><ul><li>
Image, configure, and deploy new computers and mobile devices according to established standards.</li><li>
Enroll and manage Apple devices via our Device Management Service (SimpleMDM)</li><li>
Maintain an accurate inventory of IT hardware and software assets across all locations using Snipe-IT.</li><li>
Perform routine maintenance, updates, and decommissioning of end-of-life equipment.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Network Monitoring &amp; Maintenance</b></h2><ul><li>
Monitor wired and wireless network health across venue and office locations.</li><li>
Identify and respond to network alerts, outages, or degraded performance.</li><li>
Assist with troubleshooting switches, access points, firewalls, and other network equipment.</li><li>
Document network configurations, changes, and incident resolutions.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Venue &amp; Event Support</b></h2><ul><li>
Provide on-site technology support at concert venues before, during, and after events as needed.</li><li>
Coordinate with production and operations staff to ensure all event-critical systems are operational.</li><li>
Respond to urgent technology issues with a &ldquo;the show must go on&rdquo; mindset.</li></ul><p>
</p><h1 class="jobSectionHeader"><b>Qualifications</b></h1><p>
</p><h2 class="jobSectionHeader"><b>Required</b></h2><ul><li>
1&ndash;3 years of experience in an IT support, helpdesk, or systems administration role.</li><li>
Strong proficiency with Apple macOS and iOS devices, including configuration and troubleshooting.</li><li>
Working knowledge of Microsoft Windows environments.</li><li>
Solid understanding of IP networking concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi).</li><li>
Ability to communicate technical information clearly to non-technical users.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Willingness and ability to work evenings, weekends, and flexible hours as required by event schedules.</li><li>
Valid driver&rsquo;s license and reliable transportation for travel between venue locations.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Preferred / Nice to Have</b></h2><ul><li>
Experience with Watchguard firewalls and security appliances.</li><li>
Familiarity with Ubiquiti networking products (UniFi switches, access points, etc.).</li><li>
Experience with Ruckus wireless networking solutions.</li><li>
Knowledge of Netgear switches and network hardware.</li><li>
Experience with Apple Business Manager (ABM) or Apple School Manager (ASM).</li><li>
Familiarity with MDM platforms (e.g., Jamf, Mosyle, SimpleMDM).</li><li>
Prior experience working in a live events, entertainment, or hospitality environment.</li><li>
Apple Certified Support Professional (ACSP) or equivalent certification.</li></ul><p>
</p><h1 class="jobSectionHeader"><b>Work Environment &amp; Schedule</b></h1><p>
</p><p>This role operates across multiple concert venues and office locations. While a standard weekday schedule serves as the baseline, the live events industry demands flexibility. You should expect:</p><p>
</p><ul><li>Irregular hours tied to event dates and production schedules.</li><li>
Evening and weekend work when shows that require support are on the calendar.</li><li>
Occasional on-call availability for critical system issues.</li><li>
Travel between venues can occur within the same day..</li><li>
A collaborative, two-person IT department environment where your contributions are highly visible and valued.</li></ul><p>
</p><h1 class="jobSectionHeader"><b>What We Offer</b></h1><p>
</p><ul><li>A front-row seat to the live entertainment industry.</li><li>
Competitive compensation commensurate with experience.</li><li>
Opportunities to grow alongside an expanding IT function, with training and professional development opportunities.</li><li>
Hands-on experience with a diverse technology stack across real-world, high-stakes environments.</li><li>
A close-knit team where your work has a direct and meaningful impact every day.</li></ul></div><p></p>

IT Support Specialist

AHU Technologies

<div><div><div><b>TITLE: </b>IT Specialist</div>
<div><b>LOCATION: </b>Washington, DC/ Hybrid</div>
<div><b>Employment type:</b> Contract w2/1099/C2C
</div><div><b>MINIMUM EDUCATION:</b> Bachelor&rsquo;s degree in IT, related field, or equivalent experience.</div>
<div><b>REQUIRED EXPERIENCE: </b>6 years</div>
<div><b>INTERVIEWS:</b> Webcam Only</div>
<div></div>
<div><b>Job Description:</b></div>
<div>The client is looking for an IT Specialist to provide generalized day to day IT support<b>.</b>
</div><div><b>Employment type:</b> Contract w2/1099/C2C</div>
<div></div>
<div><b>Complete Description:</b></div>
<div>The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.</div>
<div>This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</div>
<div></div>
<div><b>Skills:</b></div>
<ul><li>Bachelor&rsquo;s degree in Information Technology or related field or equivalent experience. <b>Required 10 Years</b></li></ul>
<ul><li>Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive. <b>Required 6 Years</b>
</li></ul><ul><li>Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus). <b>Required 6 Years</b>
</li></ul><ul><li>Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi). <b>Required 6 Years</b>
</li></ul><ul><li>Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management. <b>Required 6 Years</b>
</li></ul><ul><li>Experience supporting remote, hybrid, and on-site users. <b>Required 6 Years</b></li></ul>
<ul><li>Demonstrated ability to solve complex issues independently. <b>Required 6 Years</b></li></ul>
<ul><li>Excellent communication, customer service, and technical documentation skills. <b>Required 6 Years</b>
</li></ul><ul><li>Administer support across multiple office locations. <b>Required</b></li></ul>
<ul><li>Ability to effectively work in a hybrid environment. <b>Required</b></li></ul>
<ul><li>Ability to move IT equipment (up to ~35 lbs.). <b>Required</b>
</li></ul><ul><li>ITIL Certification. <b>Highly desired</b></li></ul></div></div><div></div>

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