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customer support specialist Jobs in San Francisco

customer support specialist

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analyst, solutions management Jobs in San Francisco

analyst, solutions management

business systems analyst / administrator Jobs in San Francisco

business systems analyst / administrator

it support analyst

JAMS

<div>
 
 Overview
 
 
 
 We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.
 
 
 Overview:
 
 
 Provides technical support to end-users across the organization, including computer/server hardware and software, networking and wireless connectivity, VPN access, phone and email systems, end-user onboarding, business applications, and other technology equipment. Serves as a point of contact for incoming technical support requests via phone and email, delivering system support and effective technology-based solutions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Documents and tracks technical support requests in the help desk tracking system, ensuring timely updates and resolution of issues related to email, phone systems, user access, printers, and network connectivity.
 </li>
 <li>
 Tests new operating systems and various software and hardware.
 </li>
 <li>
 Provides troubleshooting assistance to remote users and occasional on-site technical support to offices.
 </li>
 <li>
 Supports new user onboarding by assisting with account setup, equipment configuration, and system access, and ensures end-users are comfortable using company technology.
 </li>
 <li>
 Researches and recommends hardware and software purchases for associates.
 </li>
 <li>
 Coordinates companywide computer rollouts, including asset management, computer imaging, and hardware and software configuration.
 </li>
 <li>
 Creates documentation (e.g., user guides, help sheets, and FAQ resources) for end-users.
 </li>
 <li>
 Provides technical phone/email support to internal end-users on a variety of hardware and software problems.
 </li>
 <li>
 Supports the imaging, setup, replacement, and shipping of associate laptops.
 </li>
 <li>
 Demonstrates proficiency in ticketing systems and network troubleshooting tools, with hands-on experience in cloud platforms, wireless technologies, scripting, and basic server administration.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science, Information Technology, or related field. Required
 </li>
 <li>
 3-5 years of supporting the design, development, and implementation of software and hardware solutions, systems, or products. Required
 </li>
 <li>
 3-5 years of working in a help desk position or equivalent. Required
 </li>
 <li>
 Knowledge of desktop and Windows server operating systems. Required
 </li>
 <li>
 Demonstrates sound knowledge of Microsoft Office application support, mobile Outlook troubleshooting, wireless technologies, cloud-based systems, networking fundamentals, and security tools. Required
 </li>
 <li>
 Ability to access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution. Required
 </li>
 </ul>
</div>

IT Support Analyst

MaintainX

<div>
 MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.
 
 
 We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
 
 
 As a
 
 Data Analyst - GTM
 
 , you will use your expertise in analysis &amp; BI to uncover valuable insights informing the marketing strategy at MaintainX. You will make use of data across multiple platforms and partner with various teams to identify opportunities and improve results. While the role is dedicated to Marketing, you will be a member of the larger Data &amp; Analytics team - who are tasked with supporting MX as a whole.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Partner directly with marketing: Embed yourself with the core Marketing stakeholders as their trusted analytics partner&mdash;anticipating needs &amp; prioritizing execution
 </li>
 <li>
 Accountable for marketing BI infrastructure: Build, maintain &amp; enhance the dashboards, pipelines, and reporting systems that track marketing performance from awareness through won across all data platforms, including Tableau and Salesforce.
 </li>
 <li>
 Deliver reliable, recurring marketing reporting: Create and manage weekly/monthly performance reports and executive dashboards that give marketing leadership consistent visibility into funnel metrics, channel performance, and pipeline health.
 </li>
 <li>
 Ensure data quality and governance: Partner with the broader Data Engineering team to maintain clean, accurate data flows from marketing platforms (Google Analytics, ad platforms, HubSpot/Marketo, Salesforce) into our analytics stack.
 </li>
 <li>
 Enable self-service analytics: Build tools, dashboards, and documentation that empower marketing teams to answer their own questions.
 </li>
 <li>
 Support ad hoc reporting requests: Execute various analyses and data pulls to support time-sensitive marketing decisions and campaign reporting needs.
 </li>
 <li>
 Budget setting: Support stakeholders with goal setting &amp; related reporting
 </li>
 <li>
 Information sharing: Present dashboards, results and recommendations
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Bachelor's degree in Economics, Commerce, Analytics, Engineering, Computer Science, Statistics, Mathematics, or a similar field
 </li>
 <li>
 4+ years of professional experience as a Business Intelligence Analyst or Marketing Analytics professional in B2B SaaS, with deep expertise in marketing data, funnel metrics, and attribution.
 </li>
 <li>
 You're a builder, not just an analyst: You don't just answer questions&mdash;you build the systems that make answers accessible to everyone. You think about scalability, governance, and documentation.
 </li>
 <li>
 You're a strong communicator: You can translate technical concepts for non-technical stakeholders and document your work clearly for future reference.
 </li>
 <li>
 You balance perfection with pragmatism: You know when to ship a working solution quickly versus when to invest in a robust, long-term build.
 </li>
 <li>
 Strong proficiency in Tableau and Salesforce
 </li>
 <li>
 Excellent SQL skills and experience with database management systems &amp; pipelines
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Competitive salary and meaningful equity opportunities.
 </li>
 <li>
 Healthcare, dental, and vision coverage.
 </li>
 <li>
 401(k) / RRSP enrollment program.
 </li>
 <li>
 Take what you need PTO.
 </li>
 <li>
 A Work Culture where:
 </li>
 <ul>
 <li>
 You&rsquo;ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
 </li>
 <li>
 We believe in meritocracy, where ideas and effort are publicly celebrated.
 
 </li>
 </ul>
 </ul>
 
 About Us
 
 
 
 Our mission is to deliver one platform for maintenance, repair &amp; operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That&rsquo;s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
 
 
 MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
</div>

Data Analyst, GTM

Apple

The people here at Apple don&rsquo;t just build products - we craft the kind of wonder that&rsquo;s revolutionized entire industries. It&rsquo;s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. 
 
As a part of Apple's Information Systems &amp; Technology team, the Sr. SAP Data Archiving Analyst will be responsible for data volume management for one of the largest and busiest SAP systems. You&rsquo;ll be exposed to a wide range of stimulating technical challenges and a mix of technologies to support SAP Data Volume management , Nearline Indexing for real-time retrieval of historical data, Business Document Storage &amp; Retention. 
 
Description 
 
The SAP Data Archiving team is responsible for the implementation of SAP Data Archiving and Document Management Functionality with the goal of controlling the database growth across various SAP Systems while ensuring access to critical business documents and compliance with a wide range of regulations. 
 
We&rsquo;re looking for an individual with prior SAP Data Archiving experience, strong organizational skills, who can prioritize work effectively, and coordinate multiple projects in parallel. 
 
The Sr. SAP Data Archiving Analyst will play a critical role in implementing processes and procedures that will ensure a common approach to Apple's SAP Information Lifecycle process across all SAP Projects / Initiatives. &quot;,&quot;responsibilities&quot;:&quot;The candidate&rsquo;s responsibilities include: 
 
Working with various groups to define scope and gather business requirements 
 
Providing conceptual and detailed designs to meet business needs 
 
Performing necessary SAP configurations 
 
Writing detail specifications for development of custom programs 
 
Testing and implementing automated solutions 
 
Presenting, creating, delivering, meeting facilitation and driving consensus with key constituents. 
 
Preferred Qualifications 
 
Experience with ArchiveLink Imaging Functionality. Experience with very high-volume SAP Implementations Experience with SAP Upgrade Projects especially related to SAP Data Archiving Functionality. SAP project leadership experience with emphasis on Data Archiving 
 
Minimum Qualifications 
 
8 years of SAP Experience. 
 
Lead role experience in a minimum of 3 full-cycle SAP Data Archiving Implementations. 
 
8 years of experience with SAP data archiving tools that support data storage, retention, migration, indexing &amp; retrieval. 
 
Bachelors degree in related field , or equivalent work experience. 
 
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . 
 
Pay &amp; Benefits 
 
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location. 
 
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. 
 
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Software Development Engineer (SAP Data Archiving Analyst), IS&T Enterprise Systems

HealthRIGHT 360

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
 
Benefits and perks: 
<ul>
<li>HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!</li>
<li>Employees qualify for public loan forgiveness programs</li>
<li>Training and professional development opportunities</li>
<li>Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.</li>
</ul>
This is a union eligible position.
 JOB SUMMARY
 HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic
 barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services.
 Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to
 overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
 
Position Summary: 
Do you thrive on helping others learn, solving complex problems, and making systems work better for the people who use them? HealthRIGHT 360 is seeking a detail-oriented, tech-savvy, and people-centered EHR Training and Support Analyst to join our Northern California team. You’ll play a critical role in supporting staff across substance use disorder, mental health, and primary care programs by delivering expert training and responsive support for our EHR system.
 
Program/Department Description Summary: 
The EHR Team at HealthRIGHT 360 is a collaborative, motivated group of professionals who value continuous improvement, creative problem-solving, and practical support. We embrace a culture of learning, adaptability, and service to ensure our frontline teams can focus on what matters most—delivering quality care to our clients.
 HealthRIGHT 360 is seeking a knowledgeable and service-oriented EHR Training and Support Analyst to deliver high-quality training and responsive support for our Electronic Health Record (EHR) system. Based in Northern California with a hybrid schedule, this role is responsible for onboarding new users, facilitating ongoing training, troubleshooting issues, and collaborating with clinical and technical teams to improve workflows. The ideal candidate is organized, tech-savvy, and passionate about empowering staff through education and support.
 
Key Areas and Responsibilities: 
<ul>
<li>Training:</li>
<li>Design and maintain engaging EHR training content for the agency’s Learning Management System (Relias).</li>
<li>Development and maintenance of training resources.</li>
<li>Lead onboarding and ongoing EHR training for new and existing staff at all organizational levels.</li>
<li>Oversee and train the EHR Super User group providing guidance, resources and training.</li>
<li>Facilitate virtual and live training sessions for EHR Users across the agency.</li>
<li>Manage enrollment, tracking, and reporting for training participation and completion.</li>
<li>Support:</li>
<li>Provide in-person and remote EHR support to Northern California programs.</li>
<li>Triage and resolve EHR issues via the Welligent Help Center ticketing system.</li>
<li>Collaborate with EHR leadership and IT on technical escalations and system maintenance.</li>
<li>Monitor user activity to maintain system access integrity and compliance.</li>
<li>Participate in regular team meetings and agency-wide initiatives.</li>
<li>Process:</li>
<li>Identify trends and knowledge gaps through support interactions to inform training strategies.</li>
<li>Work cross-functionally to optimize workflows and improve the EHR user experience.</li>
<li>Support implementation of system upgrades or new functionality through training and communication.</li>
<li>Intangibles:</li>
<li>Build and maintain strong working relationships with clinical and administrative staff.</li>
<li>Represent EHR interests in interdepartmental meetings and projects.</li>
<li>Promote the agency’s mission and values in all training, support, and communication efforts.</li>
<li>Maintain strict confidentiality in accordance with HIPAA and 42 CFR Part 2.</li>
</ul>
Minimum Job Requirements: 
<ul>
<li>High school diploma or GED.</li>
<li>Experience with EHR systems or comparable technology platforms.</li>
<li>Prior experience in training, teaching, or coaching others.</li>
<li>Strong organizational and time-management skills; ability to multitask effectively.</li>
<li>Clear, professional communication skills (written and verbal).</li>
<li>Ability to troubleshoot problems independently and prioritize effectively.</li>
<li>Strong interpersonal skills, especially with diverse learners and teams.</li>
<li>Proficiency in Microsoft Office and general computer literacy.</li>
<li>Willingness to travel to Northern California service locations – San Francisco, San Mateo County, Santa Clara County, Solano County.</li>
</ul>
Desired Skills, Knowledge and Education: 
<ul>
<li>Experience with Welligent or similar EHR platforms.</li>
<li>Familiarity with San Franscico, San Mateo or Santa Clara County programs.</li>
<li>Background in behavioral or mental health non-profits.</li>
<li>Proficiency in course development tools such as Articulate 360 or similar platforms.</li>
<li>We will consider for employment qualified applicants with arrest and conviction records.</li>
<li>Must complete a background check and livescan.</li>
</ul>

EHR Training and Support Analyst - EHR

Astranis

<div><div>Astranis builds advanced satellites for high orbits, expanding humanity's reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe&mdash; large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. 
 
Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world's best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.</div><h4 class="jobSectionHeader">
Total Rewards &amp; Analytics Analyst</h4>

We are looking for a sharp, data-driven Total Rewards &amp; Analytics Analyst to join our People team. This is a high-impact, dual-scope role that sits at the intersection of Total Rewards design and administration and people analytics &mdash; giving you the opportunity to shape how Astranis attracts, retains, and rewards its world-class talent while providing People Analytics to inform key design decisions.
Reporting to the Director of Total Rewards, you will be a critical partner in building and maintaining competitive compensation programs, equity administration, benefits analysis, and delivering data-driven insights that inform our people strategy. This is a unique opportunity to build something meaningful at a company that is literally changing how the world connects.
<h4 class="jobSectionHeader">
Role</h4>
<h5 class="jobSectionHeader">Total Rewards -</h5>
<ul><li>Support the design, implementation, and administration of Total Reward programs including base pay, variable pay, equity, benefits and wellness</li>
<li>Conduct market pricing and benchmarking using survey data (Radford, Pave, Carta, etc.) to ensure competitive positioning</li>
<li>Assist in maintaining and updating salary structures, job architecture, and pay bands across the organization</li>
<li>Partner with Recruiting and HRBPs to support offer development and compensation recommendations</li>
<li>Assist in the administration and communication of equity programs including stock option grants, refresh cycles, and vesting schedules</li>
<li>Support annual compensation cycles including merit increases, bonus payouts, and equity refresh programs</li>
<li>Help develop and maintain Total Rewards communications that educate employees on the full value of their compensation package</li>
<li>Assist in benefits program analysis including benchmarking, utilization reporting, and vendor management and configuration support</li>
</ul><h5 class="jobSectionHeader">People Analytics -</h5>
<ul><li>Leverage our suite of analytics to extract insights and tell stories with our data. Partnering with our SVP of People you will create the views and slides that our executives will use to better understand the workforce.</li>
<li>Conduct ad hoc data analysis to support People team decisions and business partner requests</li>
<li>Develop and maintain equity budget tracking including forecast vs. actual share utilization by grant type</li>
<li>Analyze compensation equity and pay parity across the organization and surface insights to leadership</li>
<li>Partner with Finance on headcount planning and workforce cost modeling</li>
<li>Support the design and analysis of employee surveys and engagement data</li>
<li>Present data insights in clear, compelling formats for PeopleTeam leadership</li>
</ul><h4 class="jobSectionHeader">Requirements</h4>
<ul><li>3-5 years of experience in Total Rewards, Compensation, or People Analytics</li>
<li>Strong analytical and quantitative skills &mdash; you are comfortable working with large datasets and drawing meaningful conclusions</li>
<li>Advanced proficiency in Microsoft Excel or Google Sheets including complex formulas, nested if statements, and pivot tables</li>
<li>Experience with compensation benchmarking tools such as Radford, Mercer, Carta, or similar</li>
<li>Working knowledge of equity compensation including stock options, RSUs, vesting schedules, and 409A valuations</li>
<li>Strong attention to detail and ability to handle sensitive and confidential information with discretion</li>
<li>Excellent written and verbal communication skills &mdash; able to translate complex data into clear narratives</li>
<li>Bachelor's degree in Human Resources, Business, Finance, Statistics, or related field</li>
</ul><h4 class="jobSectionHeader">Bonus</h4>
<ul><li>Experience with HRIS systems such as Workday, ADP, or Paylocity</li>
<li>Proficiency in data visualization tools such as Tableau, Looker, or People Insights</li>
<li>Familiarity with SQL or Python for data analysis</li>
<li>Experience working in a high-growth startup or aerospace/technology company</li>
<li>Knowledge of benefits administration and vendor management</li>
<li>Experience supporting executive compensation programs</li></ul><div><div> 
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required</div>
<div>(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))</div>
<div></div>
<div>Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.</div></div></div>

Total Rewards & Analytics Analyst

World Golf Tour

<div>
 
 Role
 
 
 
 World Golf Tour is seeking a Data Analyst to join our Product team. In this critical role, you will be the custodian of our data, organizing insights, and analyzing telemetry to support strategic business decisions. You will focus on developing and maintaining dashboards and analysis reports, collaborating across the studio and closely with the Product team to provide actionable insights that help drive the business. This role emphasizes strong data stewardship, visualization and statistical analysis.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Clean, validate, and prepare datasets for analysis, including resolving issues regarding missing, inconsistent, or novel data
 </li>
 <li>
 Perform exploratory data analysis to identify trends, patterns, and anomalies that inform business decisions
 </li>
 <li>
 Develop and maintain dashboards, reports, and visualizations using tools such as Amplitude, Power BI, or Excel
 </li>
 <li>
 Translate analytical findings into clear, actionable insights for both technical and non-technical stakeholders
 </li>
 <li>
 Partner with business teams (e.g., marketing, product, finance) to understand data needs and deliver relevant analyses
 </li>
 <li>
 Support ad hoc analysis and deep dives to answer specific business questions or identify opportunities
 </li>
 <li>
 Ensure compliance with data governance, privacy, and security standards
 
 
 </li>
 </ul>
 
 Experience And Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Computer Science, Economics, or a related quantitative field
 </li>
 <li>
 2&ndash;4 years of experience in a data analyst or similar role, preferably in game or software development
 </li>
 <li>
 Strong proficiency in SQL for data querying and manipulation
 </li>
 <li>
 Experience with data analysis tools/languages such as Python or R
 </li>
 <li>
 Advanced proficiency in Excel (e.g., pivot tables, formulas, data modeling)
 </li>
 <li>
 Experience with data visualization tools (e.g., Tableau, Power BI)
 </li>
 <li>
 Strong proficiency in statistical methodologies and data analysis
 </li>
 <li>
 Strong problem-solving and critical thinking skills
 </li>
 <li>
 Excellent communication skills, with the ability to present complex data in a clear and concise manner
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with data warehousing concepts and tools (e.g., Snowflake, Redshift, BigQuery)
 </li>
 <li>
 Familiarity with ETL processes and data pipeline development
 </li>
 <li>
 Knowledge of basic machine learning or predictive analytics techniques
 </li>
 <li>
 Experience working in game development
 </li>
 <li>
 Understanding of data governance and privacy regulations
 </li>
 <li>
 Experience in a fast-paced, cross-functional environment
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 World Golf Tour
 
 is a leader in online golf, delivering the most realistic and immersive virtual golf experience to players around the globe. We are best known for our core product
 
 WGT Golf
 
 , a free-to-play golf game that has set the standard for virtual golf since its launch in 2008. Renowned for its photorealistic recreations of iconic courses such as Pebble Beach, The Old Course at St Andrews, and Quail Hollow Club, the game combines authentic course imagery with precise swing mechanics and multiplayer competition to offer an experience trusted by millions.
 
 
 Compensation Range: $75K - $125K
 
 
</div>

Data Analyst

Hex Technologies

SF
 About the Role
 
Hex’s Data team is shaping the future of the data profession. We push the frontier of analytics tooling and best practices by shaping the future of the Hex product, as well as enabling best-in-class operations and decision making within the company.
 
As a Senior Data Analyst at Hex, you’ll lead the way on thinking about how data teams operate in the AI era, as well as accelerate our Hex’s ability to bring that future to data teams everywhere. You’ll specifically focus on partnering with our marketing and revenue teams to dig into how and why customers choose Hex, refine our GTM strategy, and arm your colleagues with data and insights that make Hex feel like a no-brainer to adopt. This role is hybrid, based in our SF office.
 
You can read posts about data work at Hex on our blog, including how we think about data roles, how we collaborate, and the ways we use Hex here at Hex.
 
What you’ll do: 
Conduct analysis on our end-to-end customer acquisition journey to inform GTM strategy and tactics
 Partner with marketing, revenue and customer operations to develop and scale new playbooks and processes
 Help automate and improve the rigor of our sales forecasts
 Continuously test and adopt new tools and workflows in Hex and beyond, share your feedback with our product teams, and help train teammates on how to use Hex effectively as a data workspace
 
What you’ll bring: 
You’re passionate about enabling better decisions through thoughtful data systems. You understand that data is a team sport, and you’re excited to help define what great data work looks like at a modern company.
 
Experiences and skills you have include: 
4+ years of experience as a data analyst, analytics engineer or data scientist, or equivalent years working in a highly analytical role regardless of title
 A track record of working to maximize business impact by navigating ambiguity and focusing on unblocking the functions you support
 Curiosity about new technologies and a willingness to experiment with tools and workflows to improve how teams work with data
 A drive for quality, simplicity, and maintainability in your work
 Strong SQL and dbt skills, working familiarity with Python, and experience maintaining data warehouses and ELT pipelines
 
These experiences are not required, but will help you stand out as an applicant:
 
Previous experience working at a sales-driven B2B company, especially with one with a high-touch sales motion
 Experience exploring or implementing emerging tools or methods in the data ecosystem (e.g. AI-assisted tooling, novel dbt workflows)
 A passion for community—whether that means contributing to internal documentation, mentoring teammates, or sharing how you work externally
 Our stack
 
Our product is a web-based notebook and app authoring platform. Our frontend is built with Typescript and React, using a combination of Apollo GraphQL and Redux for managing application state and data. On the backend, we also use Typescript to power an Express/Apollo GraphQL server that interacts with Postgres, Redis, and Kubernetes to manage our database and Python kernels. Our backend is tightly integrated with our infrastructure and CI/CD, where we use a combination of Terraform, Helm, and AWS to deploy and maintain our stack.
 
This role is based in the U.S.
 
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
 
The salary band for this role is: $180,000 - $220,000
 
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
 
About Hex
 
Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today's data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp, Figma, Stubhub, Anthropic, and Gamma love Hex for our beautiful UI, agentic superpowers, and boundless flexibility.
 
Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we're a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video and employee handbook to learn more about what it's like to work at Hex.

Explore 378+ It support analyst in San Francisco this April. Find roles across top companies and apply now to boost your career.

378 it support analyst jobs In San Francisco

IT Support Analyst

Data Analyst, GTM

Software Development Engineer (SAP Data Archiving Analyst), IS&T Enterprise Systems

EHR Training and Support Analyst - EHR

Total Rewards & Analytics Analyst

Data Analyst

Data Analyst