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it support specialist

Dicetek LLC

<div>
 
 IT Support Specialist Requirements
 
 
 
 <ul>
 <li>
 A bachelor's degree in computer science, information technology, or similar.
 </li>
 <li>
 3-5 years of experience as an IT support specialist.
 </li>
 <li>
 Exceptional ability to provide technical support and resolve queries.
 </li>
 <li>
 In-depth knowledge of computer hardware, software, and networks.
 </li>
 <li>
 Ability to determine IT needs and train end-users.
 </li>
 <li>
 Proficiency in IT helpdesk software, such as Freshservice and SysAid.
 </li>
 <li>
 Experience in documenting processes and monitoring performance metrics.
 </li>
 <li>
 Advanced knowledge of database maintenance and system security.
 </li>
 <li>
 Ability to keep up with technical innovation and trends in IT support.
 </li>
 <li>
 Exceptional interpersonal and communication skills.
 </li>
 </ul>
</div>

IT Support

BESIX

<div>Company Description 
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide. 
Job Description 
Why This Role Matters
The ICT Support Specialist ensures that all employees have reliable access to technology and digital tools, enabling smooth business operations. By providing timely troubleshooting, system access management, and hardware support, this role minimizes downtime and enhances productivity. Serving as the first point of contact for ICT issues, the specialist helps maintain a secure, efficient, and well-supported IT environment that allows the organization to operate effectively and achieve its strategic objectives.
What You&rsquo;ll Drive<ul><li>
Receive, log, and manage ICT issues and service requests via approved channels (email, portal, phone).</li><li>
Categorize, prioritize, and assign tickets based on urgency and impact.</li><li>
Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to second- or third-level support teams.</li><li>
Update ticket status and document resolution notes accurately before closure.</li><li>
Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems.</li><li>
Provide support remotely or on-site as required.</li><li>
Guide users on self-service portals and knowledge base usage.</li><li>
Prepare ICT assets (laptops, desktops, mobile devices) for new joiners and assist with account creation, email/system access setup, and standard software installation.</li><li>
Support offboarding by coordinating access removal, tracking asset returns, and managing license reassignment or removal.</li><li>
Maintain accurate records of ICT assets, track movement, replacements, and perform basic inventory updates.</li><li>
Conduct basic hardware diagnostics and replacements (mouse, keyboard, HDD/SSD, RAM) and coordinate with vendors for warranty repairs.</li><li>
Communicate clearly with users regarding ticket status, expected resolution steps, and available workarounds.</li><li>
Follow up post-resolution to confirm user satisfaction and document recurring issues and resolutions.</li><li>
Update or suggest improvements to help articles and FAQs.</li><li>
Adhere strictly to ICT procedures, SOPs, and security guidelines, supporting endpoint security measures such as patching and encryption checks.</li></ul> 

Qualifications 
You&rsquo;re a Great Fit If You Have<ul><li>
Hold a Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
Demonstrate experience in IT support, helpdesk operations, or related ICT roles.</li><li>
Possess strong knowledge of Microsoft 365, Windows OS, networking fundamentals, and hardware troubleshooting.</li><li>
Use IT service desk systems effectively to log, track, and resolve issues.</li><li>
Exhibit excellent communication, problem-solving, and organizational skills.</li><li>
Work independently and collaboratively in a multicultural environment.</li><li>
Willingness to provide on-site support and travel to operational sites when required.</li><li>
Maintain professionalism, customer service orientation, and attention to detail in all interactions.</li></ul>
Why You&rsquo;ll Enjoy Working with Us<ul><li>
Competitive Benefits</li><li>
Positive Workplace Culture</li><li>
Opportunity to work with a leading international construction group</li><li>
Exposure to large-scale, high-impact projects in the Middle East</li><li>
Collaborative, diverse, and professional work environment</li></ul> 

Additional Information 
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded &amp; engaged. Career opportunities &amp; training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.</div>

Graduate Trainee, IT (UAE National Only)

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is looking for a proactive and technically skilled IT Support Engineer to join our team in Dubai. The successful candidate will be responsible for maintaining the organization&rsquo;s IT infrastructure, providing technical support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of all technology systems.

Key Responsibilities
<ul>
<li>Provide first-level and second-level technical support to employees.</li>
<li>Install, configure, and maintain computer systems, laptops, printers, and other IT equipment.</li>
<li>Troubleshoot hardware, software, network, and connectivity issues.</li>
<li>Monitor and maintain IT systems to ensure optimal performance and security.</li>
<li>Assist with user account management, password resets, and access control.</li>
<li>Configure and support Microsoft Windows, Office 365, and related business applications.</li>
<li>Perform regular system updates, backups, and maintenance activities.</li>
<li>Document IT issues, solutions, and support activities.</li>
<li>Coordinate with vendors and service providers for IT-related services and equipment.</li>
<li>Ensure compliance with company IT policies and cybersecurity standards.</li>
</ul>
Requirements
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in IT support, helpdesk, or system administration roles.</li>
<li>Strong knowledge of Windows operating systems, networking concepts, and computer hardware.</li>
<li>Experience with Office 365, Active Directory, and email systems.</li>
<li>Ability to diagnose and resolve technical issues efficiently.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Ability to work independently and manage multiple support requests.</li>
</ul>
Preferred Skills
<ul>
<li>Knowledge of cloud technologies and virtualization platforms.</li>
<li>Familiarity with cybersecurity best practices and endpoint security solutions.</li>
<li>Experience with network devices, routers, switches, and firewalls.</li>
<li>Professional certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an advantage.</li>
</ul>
Benefits
<ul>
<li>Competitive salary package.</li>
<li>Visa and medical insurance as per UAE labor law.</li>
<li>Annual leave and other statutory benefits.</li>
<li>Professional training and certification support.</li>
<li>Career growth opportunities within the organization.</li>
<li>Modern and collaborative work environment.</li>
</ul>
Interested candidates are invited to submit their updated CV for consideration. Only shortlisted applicants will be contacted. Zapegg Tax Consultant is committed to fostering innovation, continuous learning, and professional excellence in the workplace.</div>

IT Support Engineer

EIGER MARVEL HUMAN RESOURCES CONSULTANCIES

IT Assistant (L1, L2 &amp; L3 Support)Job Summary We are seeking a skilled IT Assistant to provide L1, L2, and L3 technical support across IT infrastructure, networking, cloud platforms, cybersecurity, and end-user systems. The ideal candidate will ensure smooth IT operations, troubleshoot technical issues, and support enterprise technologies across multiple locations.Key Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and network connectivity.</li><li>Manage user accounts, Microsoft 365, Active Directory, email setup, and access permissions.</li><li>Troubleshoot hardware, software, server, and network-related issues.</li><li>Configure and support switches, routers, firewalls, VPNs, and Wi-Fi systems.</li><li>Administer cloud platforms such as Microsoft Azure, AWS, and Microsoft 365.</li><li>Support virtualization environments including VMware and Hyper-V.</li><li>Monitor cybersecurity tools, endpoint protection, backups, and disaster recovery processes.</li><li>Maintain IT documentation, asset inventory, and infrastructure reports.</li><li>Assist with office IT setup, system upgrades, migrations, and infrastructure projects.</li></ul>Requirements<ul><li>Bachelor's Degree or Diploma in IT, Computer Science, or related field.</li><li>4&ndash;7 years of experience in IT support and infrastructure management.</li><li>Strong knowledge of Microsoft 365, Active Directory, Networking, Cloud Platforms, Virtualization, Firewalls, and Cybersecurity.</li><li>Experience with Azure, AWS, VMware, Hyper-V, VPNs, and helpdesk ticketing systems.</li><li>Excellent troubleshooting, communication, and problem-solving skills.</li></ul>Preferred Certifications<ul><li>CompTIA A+, Network+</li><li>Cisco CCNA</li><li>Microsoft Certifications</li><li>Azure Fundamentals</li><li>AWS Cloud Practitioner</li></ul>Pay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>A user cannot access the company network, email, and shared drives. How would you troubleshoot and resolve the issue?</li><li>. Describe a situation where you had to resolve a critical server, network, or cloud-related issue. What was the problem, and how did you fix it?</li><li>What measures would you implement to improve cybersecurity within an organization?</li></ul>Work Location: In person

IT Assistant (L1, L2, L3)

We are looking for a proactive, tech-savvy, and results-driven professional to manage our ERP systems, digital marketing activities, IT support functions, and business development initiatives. The ideal candidate should be capable of handling multiple responsibilities across operations, marketing, technology, and customer engagement.Key ResponsibilitiesERP &amp; IT Management<ul><li>Manage and maintain ERP systems and ensure smooth daily operations.</li><li>Troubleshoot ERP-related issues and coordinate with vendors when required.</li><li>Provide general IT support, including hardware, software, networking, and user assistance.</li><li>Monitor system performance and recommend process improvements.</li></ul>Digital Marketing &amp; SEO<ul><li>Plan and execute SEO strategies to improve website rankings and online visibility.</li><li>Manage and optimize Meta (Facebook &amp; Instagram) advertising campaigns.</li><li>Monitor digital marketing performance and prepare analytical reports.</li><li>Conduct keyword research and implement on-page and off-page SEO activities.</li><li>Coordinate website updates and digital content management.</li></ul>Social Media Management<ul><li>Manage company social media accounts across multiple platforms.</li><li>Create, schedule, and publish engaging content.</li><li>Monitor audience engagement and respond to inquiries.</li><li>Develop strategies to increase followers, reach, and brand awareness.</li></ul>Business Development &amp; Lead Generation<ul><li>Identify and connect with potential clients and business partners.</li><li>Generate qualified leads.</li><li>Build and maintain a database of prospects and opportunities.</li><li>Conduct market research and identify new business opportunities.</li><li>Follow up on inquiries and nurture prospective clients.</li></ul>Telemarketing &amp; Client Outreach<ul><li>Conduct telemarketing activities to introduce company products and services.</li><li>Contact new companies and establish initial business relationships.</li><li>Schedule meetings and appointments for management and sales teams.</li><li>Follow up with potential customers and maintain communication records.</li><li>Support sales efforts through proactive client engagement.</li></ul>Administrative Support<ul><li>Perform accurate data entry and database management.</li><li>Maintain customer records, reports, and documentation.</li><li>Assist with various administrative and coordination tasks as required.</li></ul>Requirements<ul><li>Experience with ERP systems.</li><li>Knowledge of SEO, Meta Ads, and digital marketing tools.</li><li>Basic IT troubleshooting and technical support &amp; coding skills.</li><li>Excellent communication and telemarketing abilities.</li><li>Strong lead generation and business development experience.</li><li>Proficiency in Microsoft Office, Google Workspace, and CRM tools.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to multitask and work independently.</li></ul>What We Offer<ul><li>Professional growth and development opportunities.</li><li>Dynamic and collaborative work environment.</li><li>Exposure to multiple business functions and technologies.</li></ul>Pay: AED2,500.00 - AED4,000.00 per monthWork Location: In person

ERP, Digital Marketing & Business Development Executive

Scope Investment

<h2>About the Role</h2> You will deliver reliable first-line IT support, maintain a stable and secure infrastructure, and drive measurable improvements in IT service adoption across the business. This is a hands-on, people-facing role where your communication skills and technical expertise will make a direct impact every day. <h2>What You'll Do</h2> <ul><li>Provide first-line support for hardware, software, and network issues (laptops, desktops, mobile phones, printers, and peripherals)</li><li>Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP</li><li>Manage and fulfill service requests through ITIL-aligned service management processes</li><li>Maintain IT asset records and documentation with high accuracy</li><li>Collaborate with internal teams to identify recurring issues and implement lasting fixes</li><li>Support IT onboarding and drive user adoption of technology tools</li><li>Continuously upskill to stay current with evolving technologies.</li></ul> <h2>What You Bring</h2> <ul><li>Minimum 7 years of experience in IT support or service delivery</li><li>Strong working knowledge of Windows environments, MS Office, and core networking protocols</li><li>Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)</li><li>Relevant certifications such as CCNA, MCP, MCSA, MCITP, or MCSE are highly preferred</li><li>UAE work experience is essential</li><li>Excellent communication and customer service skills</li><li>Proven ability to manage multiple priorities under pressure with a detail-oriented mindset.</li></ul> <h2>Nice to Have</h2> <ul><li>Bachelor's degree in Computer Science, IT, Networking, or related field</li><li>Arabic language skills</li><li>Valid UAE driver's license</li><li>Experience in F&amp;B or Retail environments</li><li>GCC, Egypt, or Morocco market experience</li><li>Immediate availability</li></ul> <h2>Why Join Us?</h2> You'll be joining a team that values technical excellence, continuous learning, and genuine collaboration. If you take pride in keeping things running, communicating clearly, and growing your skills, this is the role for you. Apply now and help us build an IT experience our teams can rely on.

IT Service Delivery Analyst

GSSTech Group

<div>We looking for a talented and experienced Service Renewals Specialist (UAE National) who will be working in our client's Service Operations Team and taking care of commercial and administrative tasks related to information security services. The Service Renewals Specialist creates, documents and processes service contract and ensures timely renewal of these contracts. The role works closely with the Business Development team and prepares / provides all information required for contracts closing and renewal. The position is responsible for identifying upselling and cross selling opportunities in existing business contracts. The Service Operations Specialist takes care of the contract assets and keeps information up to date at any time.
Job requirements
Responsibilities<ul><li>
Assist contract renewals and service contracts opportunities.</li><li>
Support Business Development Manager in renewals and service business.</li><li>
Maintain customer, asset and contract information.</li><li>
Assist in getting quotations from vendors/suppliers.</li><li>
Assist in proposals and contract drafts for customers.</li><li>
Follow up with vendors for price quotes for renewal.</li><li>
Follow up task to be handled on behalf of other BDM.</li><li>
Create asset list on SharePoint for our customers.</li><li>
Answer business phone calls</li></ul>
Qualifications &amp; Skills<ul><li>
Graduate in Business administration or finance or accounting or logistics and procurement.</li><li>
1-5 years of experience in IT industry</li><li>
Experience working with IT distributors and vendors.</li><li>
Basic computer skills</li><li>
Excellent Microsoft office skills.</li><li>
Calculation skills - dealing with renewal figures.</li><li>
Arabic reading and writing skill will be added advantage.</li><li>
Fast learner.</li><li>
Self-motivation and eagerness to learn.</li><li>
Good vision, creativity and problem-solving skills.</li><li>
Team player.</li><li>
Organized and structured way of working.</li></ul>
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul></div>

Service Renewals Specialist (UAE National)

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