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it support specialist

Onetech IT Solutions

Job Summary:The IT Support Specialist will provide technical assistance and support for our clients' technology needs. The ideal candidate will have strong troubleshooting skills, a customer-oriented attitude, and the ability to resolve technical issues promptly. As an IT Support Specialist at Onetech, you&rsquo;ll be responsible for managing user support requests, maintaining IT infrastructure, and ensuring seamless IT operations.Key Responsibilities:<ul><li>Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment.</li><li>Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises.</li><li>Assist clients via phone, email, and remote access, ensuring timely and professional communication.</li><li>Carry out structured cabling work, including installation and management of Ethernet cables, patch panels, and switches.</li><li>Troubleshoot system errors, perform diagnostics, and ensure swift resolutions for any technical issues.</li><li>Set up and configure network devices such as routers, firewalls, and wireless access points at client sites</li><li>Troubleshoot network connectivity issues and ensure all systems are running efficiently.</li><li>Support IT security initiatives, monitoring systems, and performing regular updates and maintenance.</li><li>Assist with security updates, backups, and data recovery at client locations</li><li>Document technical procedures and configurations for each client engagement</li><li>Provide training and guidance to client staff on basic troubleshooting and system usage</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1-2 years of experience in IT support, including field-based work and cabling</li><li>Strong understanding of Windows and Mac operating systems, and IT management tools</li><li>Hands-on experience with network protocols (TCP/IP, DNS, DHCP) and basic network configuration</li><li>Experience in structured cabling, network installation, and cable management tools.</li><li>Familiarity with cloud platforms (AWS, Azure) is an advantage</li></ul>Skills and Competencies:<ul><li>Strong troubleshooting and problem-solving skills</li><li>Ability to work independently at client sites with minimal supervision</li><li>Excellent communication and customer service skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple on-site tasks and prioritize effectively</li></ul>Job Types: Full-time, Permanent, FresherPay: AED2,000.00 - AED3,000.00 per month

IT Support

Al Khayyat Investments (AKI)

<div>
 
 
 Role Overview
 
 
 
 The
 
 Specialist &ndash; Retail Applications
 
 supports the
 
 Manager &ndash; Retail Technologies
 
 by managing and executing key activities related to the effective implementation, support, and optimization of retail software applications. The role covers system design, development, testing, implementation, and ongoing support, while proactively identifying risks and delivering sustainable technical solutions that support retail operations.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Plan, implement, test, troubleshoot, and maintain retail application software to ensure system stability and performance.
 </li>
 <li>
 Review, analyze, modify, encode, test, debug, and install programming systems supporting retail applications.
 </li>
 <li>
 Design and deliver system solutions for operational challenges, including preparing and reviewing technical specifications.
 </li>
 <li>
 Evaluate software, hardware, and application solutions and recommend new or upgraded systems as required.
 </li>
 <li>
 Expand or modify existing systems to support new business requirements and improve operational workflows.
 </li>
 <li>
 Manage the retail replenishment program and ensure timely creation and release of stock request orders to the warehouse.
 </li>
 <li>
 Oversee financial integrations between
 
 Oracle E-Business Suite
 
 , retail applications, and third-party systems/vendors.
 </li>
 <li>
 Publish
 
 monthly retail stock ageing reports
 
 using
 
 Power BI
 
 .
 </li>
 <li>
 Develop and maintain system documentation, including application functionality, installation procedures, operating manuals, coding logic, and corrective actions.
 </li>
 <li>
 Perform application troubleshooting by running diagnostics, identifying root causes, and implementing solutions.
 </li>
 <li>
 Manage retail application data, including database maintenance, backups, disaster recovery (DR) replication, file restoration, and execution of DR failover tests.
 </li>
 <li>
 Provide user support by responding to system-related queries and incidents to ensure high levels of service delivery.
 </li>
 <li>
 Prepare and maintain operational reports, including:
 </li>
 <li>
 Monthly and quarterly performance reports
 </li>
 <li>
 Capacity utilization reports
 </li>
 <li>
 Backup status reports
 </li>
 <li>
 DR replication status reports
 </li>
 <li>
 DR bubble and failover test reports
 </li>
 <li>
 Conduct user training and provide ongoing guidance on retail applications.
 </li>
 <li>
 Perform business requirement analysis, documentation, and process mapping.
 </li>
 <li>
 Prepare detailed system flowcharts and diagrams outlining application capabilities and processes.
 </li>
 <li>
 Develop, schedule, monitor, and maintain data refresh cycles and dashboards in
 
 Power BI
 
 .
 </li>
 <li>
 Monitor data exchange processes between Head Office and retail outlets (download/upload jobs).
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent professional experience.
 </li>
 <li>
 3&ndash;5 years of experience in a similar retail applications or IT support role.
 </li>
 <li>
 Strong knowledge and hands-on implementation experience with
 
 Microsoft Dynamics 365
 
 and
 
 ICG
 
 .
 </li>
 <li>
 Familiarity with
 
 Dynamics workflows
 
 and retail system integrations.
 </li>
 </ul>
 
 
 
 
 
 Skills, Knowledge &amp; Abilities
 
 
 <ul>
 <li>
 Strong understanding of
 
 Procure-to-Pay
 
 ,
 
 Order-to-Cash
 
 ,
 
 Inventory Management
 
 , and
 
 Retail POS modules
 
 .
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Working knowledge of project management principles and methodologies.
 </li>
 <li>
 Ability to analyze and understand business processes, procedures, and policies.
 </li>
 <li>
 Proven capability to design, develop, enhance, support, and maintain application software across platforms.
 </li>
 <li>
 In-depth knowledge of software development life cycle (SDLC), testing, infrastructure, configuration, and operating standards.
 </li>
 <li>
 Strong analytical, critical-thinking, and problem-solving skills.
 </li>
 <li>
 Ability to plan, prioritize, and manage multiple tasks effectively in a fast-paced retail environment.
 </li>
 </ul>
</div>

Retail Applications & Systems Specialist

Haus 51 Real Estate

GRAPHICS DESIGNER / DIGITAL MARKETING WITH IT SUPPORT)GRAPHICS / DIGITAL MARKETING<ul><li>PROFICIENT IN ADOBE SUITE (PHOTOSHOP, ILLUSTRATOR, PREMIERE, AFTER EFFECTS).</li><li>Design content for social media, marketing, and web.</li><li>Edit visuals using Adobe Suite, Canva, etc, Strong graphic design portfolio.</li><li>Collaborate on photo/video production, Work independently and meet deadlines.</li><li>Analyze content performance and create reports.</li><li>Plan and execute digital marketing campaigns (Google Ads, Meta Ads) and maintain performance reports.</li><li>Knowledge of marketing tools and CRM systems is a plus.</li></ul>IT / WEB<ul><li>HANDLE EMPLOYEE ONBOARDING: ACCOUNT CREATION, EMAIL SETUP, AND LAPTOP CONFIGURATION.</li><li>Provide IT support for hardware, software, and network-related issues.</li><li>Manage hosting, domain, DNS configurations, and website maintenance.</li><li>Proficient in cPanel, DNS settings, and domain management.</li><li>Familiar with GoDaddy and Hostinger; server management is an added advantage.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Proactive and solution-oriented with strong communication and training abilities.</li><li>Must have experience with MS Office applications.</li></ul>REQUIREMENTS <ul><li>Minimum 3+ years of experience.</li><li>Real-estate experience will be advantage.</li><li>Fluent in English.</li></ul>Job Type: Full-time

GRAPHICS DESIGNER / DIGITAL MARKETING WITH IT SUPPORT

The Cigna Group

<div><div>Main duties and responsibilities: 
<ul><li>Provide technical support to onsite and remote users.</li><li>Manage / monitor IT Service Desk Incidents via call management system.</li><li>Prioritize and allocate within IT Support teams all requests.</li><li>Manage User system access for various applications.</li><li>Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.</li><li>Ensure all incidents are managed in accordance with targets set out in SLA.</li><li>Escalate any issues/ outages to IT Service Desk Manager.</li><li>Work as part of a shift rota.</li><li>May be required to work as part of an on-call rota.</li></ul></div><div> 
Required Skills (Essential): 
<ul><li>Three years within support team.</li><li>Windows 11 support and build experience. ( both OS and pc hardware)</li><li>Citrix Support experience</li><li>Active Directory experience</li><li>SCCM Experience</li><li>Exchange account maintenance</li><li>Incident management skills</li><li>Experience with a call management system</li><li>Experience with Office 2010/2016, 365</li><li>Experience with Networking/Patching/Server Support</li></ul></div> 
Required Skills (Desirable):<ul><li>Microsoft certification</li><li>O365 Knowledge</li><li>Managing small projects from start to finish</li><li>Windows 10/11 migration experience</li><li>Avaya/Cisco Telephony skills</li><li>ITIL foundation certified</li></ul> 
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

IT Technical Support Associate Analyst

Afaq Al Khaleej Engineering Resources

<ul><li>Provide support to all departments in hardware, software, and network related issues.</li><li>Configure, install, and maintain IT systems.</li><li>Configure, install and maintain laptops and workstations.</li><li>Ensure that there is data security enabled like two factor authentication systems.</li><li>Keep a close watch on system performance to ensure there is optimisation of system speeds and costs.</li><li>Collaborate with external vendors to resolve specialise IT issues.</li><li>Ensure passwords are not breached.</li><li>Ensure confidential information is not moved from one workstation to another.</li><li>Report any anomalous behaviour like data theft, identity mismatch.</li><li>Install ERP systems on the workstations.</li></ul>SKILLS REQUIRED<ul><li>Strong proficiency in trouble shooting hardware and software issues.</li><li>Experience in managing LANs, WANs, and VPNs.</li><li>Familiarity with system installations like laptop installations.</li><li>Knowledge of installing different operating systems</li><li>Must understand digital security tools like two factor authentication etc.</li><li>Must understand Cloud Security tools.</li><li>Knowledge of data back-ups, cloud drive handling is a big plus.</li><li>Bachelors Degree in IT field</li><li>should have good communication &amp; presentation skills</li></ul>Job Type: Full-time

Software Solution Executive

Sheraton Grand Hotel, Dubai

<div>
 
 HUMAN RESOURCES VISION
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 POSITION PURPOSE
 
 <ul>
 <li>
 Ensures that all systems running within the hotel are maintained to a level that delivers the most efficient service for our customers and that they are in compliance with Marriott International Hotels &amp; Resorts Standards of operation.
 </li>
 <li>
 Responsible for short and long term planning, implementation and day-to-day operations of all hotel technology components, processes and related areas.
 </li>
 <li>
 Support the Information Systems function within the Hotel using appropriate systems management procedures and practices to ensure the optimal operating effectiveness and security, integrity of data.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure all security, data-protection and data-privacy requirements are met to the best level possible.
 </li>
 <li>
 Ensure smooth technology operations for all associates and assist in ensuring all guest-facing technologies meet service level agreements with external suppliers.
 </li>
 <li>
 Taking care of the day- to-day support and troubleshooting of all IT equipment (desktops, laptops, printers..Etc.) and Software
 </li>
 <li>
 Maintain, implement and adhere to all Marrioty standard policies, systems and procedures relating to technology operations.
 </li>
 <li>
 Ensure quality of data is maintained with all systems including ensuring all systems are properly backed-up as standards require.
 </li>
 <li>
 Provide support to the users of Information Technology Systems and hotel guests through direct interaction and through the identification and co-ordination of our ongoing training needs.
 </li>
 <li>
 Provide 24x7 on-call duties as required.
 </li>
 <li>
 Serve as primary contact for all servicing of computers, printers, etc.
 </li>
 <li>
 Maintain a sufficient inventory of all IT Hardware , Software and licenses
 </li>
 </ul>
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Knowledge of computer maintenance
 </li>
 <li>
 knowledge of voice and data network technologies
 </li>
 <li>
 Knowledge of Hotel Applications &ndash;Opera /Micros&hellip;etc.
 </li>
 <li>
 Previous experiences in a similar role along with a proven knowledge in the operation and maintenance of the equipment
 </li>
 <li>
 Excellent troubleshooting and problem resolution skills.
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Excellent communication skills
 </li>
 </ul>
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required- Relevant educational background (B.Sc. Computer Science, MIS, ITS, CE)
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 <ul>
 <li>
 This job often requires sitting behind a computer for extended periods of time;
 </li>
 <li>
 This job often requires standing or walking for extended periods of time;
 </li>
 <li>
 This job often requires bending, reaching or lifting;
 </li>
 <li>
 This job requires operating computers and computerized equipment.
 </li>
 </ul>
 
 
</div>

IT Technician

Swedishtechnology

We are looking for The SOC Specialist is responsible for monitoring, detecting, analyzing, and responding to cybersecurity incidents within the organization. This role involves working in a Security Operations Center (SOC) environment to ensure the confidentiality, integrity, and availability of IT systems and data. The SOC Specialist will utilize advanced security tools, threat intelligence, and incident response procedures to safeguard the organization against cyber threats.Key Responsibilities<ul><li>Continuous Monitoring: Monitor network traffic, endpoints, and security systems using SIEM tools and other technologies.</li><li>Threat Detection &amp; Analysis: Identify and analyze security alerts, suspicious activities, and potential incidents in real-time.</li><li>Incident Response: Investigate and respond to security incidents.</li><li>Threat Intelligence: Use threat intelligence feeds to improve detection and response capabilities.</li><li>Vulnerability Management: Assist in vulnerability assessments and recommend remediation actions.</li><li>Reporting &amp; Documentation: Prepare detailed incident reports and maintain logs for compliance and audit purposes.</li><li>Collaboration: Work closely with IT and cybersecurity teams to implement security best practices.</li><li>Tool Management: Configure and maintain SOC tools such as SIEM, IDS/IPS, EDR, and firewalls.</li><li>Proactive Threat Hunting:</li><li>Conduct advanced searches for Indicators of Compromise (IOCs) and Tactics, Techniques, and Procedures (TTPs).</li><li>Use threat intelligence and behavioral analytics to identify hidden threats.</li><li>Develop and execute threat hunting hypotheses to uncover sophisticated attacks.</li><li>Document findings and recommend preventive measures to strengthen security posture.</li></ul>Required Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Cybersecurity, Computer Science, Information Technology, or related field.</li><li>Experience: 2&ndash;5 years in SOC operations or cybersecurity roles.</li><li>Certifications (Preferred):</li><li>CompTIA Security+</li><li>Certified SOC Analyst (CSA)</li><li>CEH (Certified Ethical Hacker)</li><li>SIEM-specific certifications (e.g., Splunk)</li></ul>Skills &amp; Competencies<ul><li>Strong knowledge of network protocols, operating systems, and security principles.</li><li>Hands-on experience with SIEM tools (e.g., Splunk, QRadar, ArcSight).</li><li>Familiarity with incident response frameworks (e.g., NIST, SANS).</li><li>Advanced threat hunting and forensic analysis skills.</li><li>Analytical and problem-solving skills with attention to detail.</li><li>Ability to work in a 24/7 shift environment if required.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>are you In Dubai ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> in IT: 4 years (Required)</li><li>SOC : 3 years (Required)</li><li>security systems using SIEM: 3 years (Required)</li><li>cybersecurity operations: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>License/Certification:<ul><li>driving (Preferred)</li><li>golden visa (Preferred)</li></ul>

SOC Specialist support cybersecurity operations

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