it support engineer

technical sales engineer

applications functional specialist Jobs in Dubai

applications functional specialist

customer service specialist Jobs in Dubai

customer service specialist

it support executive

it support specialist

BlackStone eIT

<div><ul><li>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.</li></ul><ul><li>Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.</li><li>Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.</li><li>Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.</li><li>Support meeting rooms, conferencing equipment and common workplace technology.</li><li>Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.</li><li>Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.</li><li>Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.</li><li>Support agreed user onboarding/offboarding and office-move activities.</li><li>Work from different offices or emirates when assigned through the agreed operational schedule.</li></ul> 
Requirements<ul><li> 
Minimum 5 years of professional end-user computing, desktop support or service support experience.</li><li>Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.</li><li>Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.</li><li>ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.</li><li>Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.</li><li>Arabic and English communication skills are strongly preferred for user-facing support.</li></ul>
Preferred Profile<ul><li>Previous experience providing onsite support within UAE government entities.</li><li>Working knowledge of TDRA-related access, connectivity or government technology-support processes.</li><li>Experience supporting users across multiple offices and coordinating priority incidents.</li></ul>
Expected Contribution<ul><li>Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.</li><li>Users receive professional, consistent support across all assigned locations.</li><li>Asset, endpoint and resolution records remain accurate and auditable.</li><li>Recurring issues and knowledge gaps are documented and reduced over time.</li></ul></div>

IT Support Engineer/Agent

Zahr Freighters

<div>Zahr Freighters is looking for a dedicated and technically skilled IT Support Engineer to join our IT team in Dubai. This role is ideal for an IT professional with strong troubleshooting abilities who can maintain the company&rsquo;s technology infrastructure, provide technical support to employees, and ensure uninterrupted business operations. The successful candidate will play a vital role in keeping systems secure, reliable, and efficient.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktop computers, laptops, printers, and other IT hardware.</li>
<li>Provide technical support for hardware, software, operating systems, and network-related issues.</li>
<li>Diagnose and resolve technical problems through on-site and remote support.</li>
<li>Monitor and maintain LAN/WAN networks, Wi-Fi connectivity, and internet services.</li>
<li>Manage user accounts, email systems, passwords, and access permissions.</li>
<li>Perform software installations, updates, antivirus management, and system maintenance.</li>
<li>Conduct regular system backups and assist with disaster recovery procedures.</li>
<li>Maintain IT asset inventories, technical documentation, and support records.</li>
<li>Coordinate with external vendors for equipment repairs and software licensing when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity best practices.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;5 years of experience in IT support, desktop support, or system administration.</li>
<li>Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.</li>
<li>Experience with Active Directory, TCP/IP, LAN/WAN, VPN, Wi-Fi, and printer management.</li>
<li>Familiarity with cloud services, cybersecurity practices, and backup solutions.</li>
<li>Excellent analytical, troubleshooting, and communication skills.</li>
<li>Professional IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an added advantage.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Technical troubleshooting and diagnostic expertise</li>
<li>Strong knowledge of networking and IT infrastructure</li>
<li>Excellent customer service and communication skills</li>
<li>Time management and multitasking abilities</li>
<li>Problem-solving mindset with attention to detail</li>
</ul>
Why Join Zahr Freighters?

At Zahr Freighters, technology plays a critical role in supporting efficient freight forwarding and logistics operations. This IT Support Engineer position in Dubai offers an excellent opportunity to enhance your technical expertise, work with modern IT systems, and build a rewarding career in a dynamic and growing logistics organization.</div>

IT Support Engineer

SIDCO FOODS MEAT TRADING L.L.C

We are seeking a proactive and technically skilled IT Administrator to manage and support IT infrastructure across office, warehouse, factory, and logistics operations. This role is ideal for a hands-on IT professional who enjoys troubleshooting, maintaining secure systems, supporting end users, and driving continuous technology improvements.Key Responsibilities<ul><li>Provide Level 1 &amp; Level 2 technical support for desktops, laptops, printers, mobile devices, and business applications.</li><li>Install, configure, maintain, and troubleshoot Windows operating systems and user devices.</li><li>Manage Microsoft 365 administration, Active Directory, user accounts, permissions, and email services.</li><li>Support and maintain LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connectivity.</li><li>Configure and troubleshoot Ruijie/Reyee and Cisco networking equipment.</li><li>Assist with FortiGate firewall administration and network security.</li><li>Manage Windows Server environments, file sharing, DNS, DHCP, and Group Policies.</li><li>Maintain backup systems, NAS storage, disaster recovery, and endpoint security.</li><li>Support IP Telephony systems (Yealink, Yeastar, Avaya).</li><li>Maintain Hikvision CCTV systems and NVR infrastructure.</li><li>Support ERP, CRM, Tally, warehouse management systems, and other business applications.</li><li>Maintain IT asset inventory, software licences, warranties, and technical documentation.</li><li>Coordinate with external vendors for installations, repairs, and annual maintenance contracts.</li><li>Identify opportunities to automate processes using AI tools and modern technologies.</li><li>Ensure IT systems remain secure, reliable, and available across all company locations.</li></ul>Requirements<ul><li>Bachelor's Degree or Diploma in Information Technology, Computer Science, Networking, or a related field.</li><li>Minimum 2 years of hands-on IT experience in the UAE (Mandatory).</li><li>Strong experience with:</li><li>Windows Desktop &amp; Windows Server</li><li>Microsoft 365 Administration</li><li>Active Directory &amp; Group Policy</li><li>TCP/IP, DNS, DHCP, VLANs, VPN</li><li>Cisco and Ruijie/Reyee networking</li><li>IT helpdesk and ticketing systems</li><li>Experience supporting IP telephony, CCTV, backup systems, and IT security.</li><li>Knowledge of ERP systems, cloud applications, APIs, and automation is an advantage.</li><li>Experience with AI productivity tools or automation platforms will be considered an added advantage.</li><li>Microsoft, Cisco (CCNA), Fortinet, or ITIL certifications are preferred.</li></ul>Skills<ul><li>Excellent troubleshooting and problem-solving abilities.</li><li>Strong customer service and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Good documentation and vendor coordination skills.</li><li>High level of integrity when handling confidential information.</li><li>Fluent in English; Hindi is an advantage.</li></ul>Additional InformationCandidates who are currently available in the UAE and can join immediately will be given preference.Application Question(s):<ul><li>How many years of hands-on IT Administrator experience do you have in the UAE?</li><li>Do you have experience troubleshooting LAN, WAN, Wi-Fi, VPN, DNS, and DHCP issues?</li><li>Why do you believe you are the right candidate for this position? (Short answer)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT service management: 3 years (Preferred)</li></ul>Language:<ul><li>English and Hindi (Preferred)</li></ul>Work Location: In person

IT Administrator

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Department:
 
 Specialized Roles
 
 
 
 Location:
 
 Global+
 
 
 
 Compensation:
 
 $7.00 / hour
 
 
 
 Description
 
 
 
 
 About the Client
 
 
 
 A fast-moving solo founder operating across IT consulting, real estate, and a Go High Level services business is seeking proactive, tech-savvy support. The client is building foundational systems (corporate formation, domains/web presence, operations) while juggling multiple income streams that demand reliable coordination and discretion. Daily communication happens in a secure, blockchain-based environment with an emphasis on efficiency, confidentiality, and operational follow-through.
 
 
 
 Why does this role exist?
 
 
 
 This role exists to restore control over time, communication, and operations so the founder can focus on high-level decisions and growth. The assistant will own email, calendar, Go High Level execution, and day-to-day coordination across IT, real estate, and marketing activities to reduce chaos and missed commitments. Ultimately, the role builds repeatable systems and proactive workflows that prevent emergencies from becoming disruptions.
 
 
 
 The Impact you&rsquo;ll make
 
 
 
 
 Inbox, Calendar, and Time Orchestration
 
 
 
 <ul>
 <li>
 Own Outlook/mail.com inboxes: triage, prioritize, label, and draft replies; maintain daily executive brief.
 </li>
 <li>
 Take full control of scheduling across time zones; confirm/reschedule appointments and build buffers.
 </li>
 <li>
 Implement time-blocking, reminders, recurring cadences, and SOPs that minimize missed or late meetings.
 
 
 </li>
 </ul>
 
 Go High Level (GHL) Operations
 
 
 
 <ul>
 <li>
 Set up and maintain pipelines, calendars, automations, forms/funnels, and campaigns.
 </li>
 <li>
 Manage contact lists, tagging/segmenting, and list hygiene; coordinate outbound and follow-ups.
 </li>
 <li>
 Monitor funnel/campaign performance and troubleshoot issues or propose improvements.
 
 
 </li>
 </ul>
 
 Social Media and Light Content
 
 
 
 <ul>
 <li>
 Draft, schedule, and publish posts on Instagram, Facebook, X, and TruSocial.
 </li>
 <li>
 Repurpose content; perform light editing/design in Canva aligned to brand guidelines.
 </li>
 <li>
 Maintain a content calendar and report on consistency and engagement trends.
 
 
 </li>
 </ul>
 
 Research, Compliance, and Business Foundations
 
 
 
 <ul>
 <li>
 Research corporate formation and state compliance (e.g., California vs. alternatives); track filing deadlines.
 </li>
 <li>
 Coordinate domain registration and basic website setup with vendors; maintain a compliance calendar.
 </li>
 <li>
 Document SOPs/processes and keep an organized knowledge base up to date.
 
 
 </li>
 </ul>
 
 Real Estate and Vendor Coordination
 
 
 
 <ul>
 <li>
 Liaise with tenants and contractors; schedule maintenance and coordinate property tasks.
 </li>
 <li>
 Maintain records in property management software (system TBD by client).
 </li>
 <li>
 Create and manage an after-hours escalation playbook and coordinate on-call vendors for emergencies.
 
 
 </li>
 </ul>
 
 Executive Support, Tools, and Confidentiality
 
 
 
 <ul>
 <li>
 Communicate daily via OurLink; join scheduled calls via Google Meet as needed.
 </li>
 <li>
 Use AI tools (Gemini, Claude, ChatGPT) to draft summaries, outlines, and first-pass content.
 </li>
 <li>
 Handle sensitive data with strict confidentiality and comfort working under NDA.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Proven IT background with strong understanding of business/IT concepts and terminology.
 </li>
 <li>
 Hands-on Go High Level expertise (automations, pipelines, calendars, funnels, campaigns).
 </li>
 <li>
 Demonstrated mastery of executive inbox/calendar management for a U.S.-based leader.
 </li>
 <li>
 Proactive communicator who contributes ideas and process improvements, not just tasks.
 
 
 </li>
 </ul>
 
 Your superpowers are...
 
 
 
 <ul>
 <li>
 Technical: Outlook and mail.com mastery; Go High Level power user; Canva basics; social scheduling; comfort with AI tools (Gemini, Claude, ChatGPT); familiarity with property management software; basic domain/DNS and website setup coordination; familiarity or openness to learn OurLink (blockchain-based comms).
 </li>
 <li>
 Operational: Time blocking, prioritization, meeting hygiene, and SOP documentation.
 </li>
 <li>
 Interpersonal: Proactive, solutions-oriented, calm under pressure, excellent written English, and high discretion/NDA comfort.
 </li>
 <li>
 Business savvy: Ability to connect IT/tech, marketing automation, and real estate ops into coherent workflows.
 
 
 </li>
 </ul>
 
 WFH Set-Up:
 
 
 
 <ul>
 <li>
 Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
 </li>
 <li>
 Internet speed of at least 40MBPS
 </li>
 <li>
 Headset with an extended mic that has noise cancellation and a webcam
 </li>
 <li>
 Back-up computer and internet connection
 </li>
 <li>
 Quiet, dedicated workspace at home
 
 
 </li>
 </ul>
 
 You should apply if...
 
 
 
 <ul>
 <li>
 You thrive in fast-paced, multi-business environments and love turning chaos into clear, repeatable systems.
 </li>
 <li>
 You&rsquo;re a self-starter who brings recommendations, anticipates needs, and executes with minimal direction.
 </li>
 <li>
 You&rsquo;re tech-forward, curious about AI and automation, and comfortable learning new platforms quickly.
 </li>
 <li>
 You value confidentiality, reliability, and being the steady operational backbone behind a busy founder.
 
 
 </li>
 </ul>
 
 What to expect...
 
 
 
 
 Work Setup
 
 
 
 <ul>
 <li>
 Remote position
 </li>
 <li>
 Must have a reliable internet connection and a quiet workspace
 </li>
 <li>
 Required to provide own computer with Intel Core i5 or something similar or higher operating system
 
 
 </li>
 </ul>
 
 Working Hours:
 
 
 
 <ul>
 <li>
 40 hours per week
 </li>
 <li>
 Monday&ndash;Friday, 9:00 am&ndash;5:00 pm Pacific Time
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 <ul>
 <li>
 $7 per hour
 </li>
 <li>
 No benefits package included
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Job Details
 
 
 Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.getmagic.com Job Function: Administrative Support Company Industry/
 
 
 Sector: Other
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Executive Assistant GoHighLevel And IT - Freelance Remote

Emirates NBD

<div>About ENBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
Job Overview:
As a Investment Advisor at Emirates NBD, your role is to report to the Team Head of investment advisory in managing the team, dealing with the internal requirements, and resumes full responsibility for the Investment Advice. While liaising with key clients and the Relationship Managers directly.
Key Responsibilities:
 <ul><li>Drive investment growth and revenue by supporting RMs in increasing Assets under Management, generating investment-related income, and identifying cross-selling opportunities.
</li><li>Provide specialist investment advice and deliver complex investment solutions across multiple asset classes for ultra-high-net-worth clients.
</li><li>Manage client investment accounts by preparing CIP/IPS documents, monitoring investment profiles, and ensuring trades are properly executed and recorded.
</li><li>Conduct performance reviews and portfolio analysis by reviewing asset allocation, suitability, positions, and recommending investment switches or new ideas.
</li><li>Strengthen client engagement by acting as a senior investment contacting and supporting more frequent, higher-level client interactions.
</li><li>Oversee team performance and development by driving revenue targets, maintaining quality standards, tracking budgets, and supporting continuous team development. 
</li></ul>Skills and Experience:
<ul><li>Minimum financial and investment experience: Requires at least 7 years of financial experience, including 5 years in investment-related roles.
</li><li>Private Banking exposure: Preferred experience includes 3+ years in Private Banking with a strong investment focus.
</li><li>Product and services expertise: In-depth knowledge of investment products, services, fees, legal provisions, and delivery processes.
</li><li>Market and investment knowledge: Strong understanding of equity, bond markets, unit trusts, and personal investment services, with ability to apply this to business planning.
</li><li>Specialist investment advisory skills: Solid grasp of investment theory and ability to provide tactical and operational investment solutions.
</li><li>Trading and team management capability: Understanding of securities dealing and forex trade procedures, along with experience managing a team.
</li>Proficiency in Arabic language. 
<li>
</li></ul><div>There&rsquo;s never been a better time to join Emirates NBD.
</div>We&rsquo;re one of the region&rsquo;s most recognizable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</div>

Investment Advisor

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
<div>About the Role
 
As a Commerce Cloud Specialist Solution Engineer , you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region.
 
 
This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes &mdash; across complex, multi-cloud deals &mdash; will directly influence pipeline and revenue.
 
 
What You'll Do
</div><ul><li>Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
</li><li>Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
</li><li>Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
</li><li>Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
</li><li>Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
</li><li>Partner with the Agentforce narrative &mdash; positioning Commerce Agents and AI-powered commerce capabilities as strategic differentiators
</li><li>Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
</li><li>Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
</li>Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises 
<li>
</li></ul><div> 
 
What We're Looking For
 
Required:
</div><ul><li>Bachelors Degree in Computer Science or related field.
</li><li>5+ years of pre-sales or solution engineering experience, with strong focus on e-commerce or digital commerce platforms
</li><li>Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
</li><li>Ability to deliver executive-level business value conversations as well as hands-on technical demos
</li><li>Strong Arabic and English communication skills &mdash; the ability to navigate both technical and C-suite conversations in the region is key
</li><li>Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
</li>Experience in the Middle East or willingness to be based in Dubai 
<li>
</li></ul><div> 
 
Preferred:
</div><ul><li>Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
</li><li>Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns
</li><li>Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
</li><li>Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud &mdash; comfort operating in multi-cloud deals is a big plus
</li>Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region 
<li>
</li></ul><div> 
 
Why This Role
</div><ul><li>You'll be the only Commerce SE in the Middle East &mdash; high ownership, high visibility, high impact
</li><li>Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
</li><li>Competitive compensation with UAE tax advantages
</li><li>Target start: October 2026
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Commerce Cloud Solution Engineer

Boundless

<div>
 
 
 Role Overview
 
 
 
 We are looking for a Talent Operations Specialist to support the effective management of the employee lifecycle, with a particular focus on onboarding, employee documentation, and talent-related reporting. The role will be responsible for ensuring that new employees experience a structured and professional onboarding process, while supporting the implementation and administration of the company&rsquo;s performance management framework. The Talent Operations Specialist will work closely with employees, managers, HR, and department heads to coordinate onboarding activities, maintain accurate employee records, track probation and performance review cycles, and ensure that all talent processes are completed consistently and on time.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Onboarding and Employee Integration
 
 <ul>
 <li>
 Coordinate the full onboarding process for new employees from offer acceptance through the completion of their probation period.
 </li>
 <li>
 Prepare onboarding schedules, welcome packs, employee documentation, induction materials, and internal announcements.
 </li>
 <li>
 Coordinate with IT, Administration, Finance, and relevant departments to ensure system access, equipment, workspaces, and other requirements are ready before each employee&rsquo;s joining date.
 </li>
 <li>
 Conduct or coordinate company orientation sessions covering policies, procedures, organizational structure, benefits, and workplace expectations.
 </li>
 <li>
 Ensure all required employment documents, forms, acknowledgements, and approvals are completed and properly recorded.
 </li>
 <li>
 Schedule introductory meetings, departmental inductions, training sessions, and key stakeholder meetings for new employees.
 </li>
 <li>
 Monitor onboarding progress through structured check-ins with employees and line managers.
 </li>
 <li>
 Collect onboarding feedback and identify opportunities to improve the employee experience and internal processes.
 </li>
 <li>
 Maintain onboarding checklists, trackers, employee files, and completion records.
 </li>
 </ul>
 
 Probation Management
 
 <ul>
 <li>
 Maintain an accurate tracker of employee probation periods, confirmation dates, and review deadlines.
 </li>
 <li>
 Notify managers in advance of upcoming probation reviews and provide the required assessment documentation.
 </li>
 <li>
 Follow up with managers to ensure probation evaluations are completed within the required timeframe.
 </li>
 <li>
 Coordinate probation confirmation, extension, or termination documentation in line with company policies.
 </li>
 <li>
 Ensure all probation-related decisions, approvals, and supporting documents are properly recorded.
 </li>
 <li>
 Prepare regular reports highlighting pending, overdue, and completed probation reviews.
 </li>
 </ul>
 
 Performance Management
 
 <ul>
 <li>
 Support the administration and implementation of the company&rsquo;s performance management framework.
 </li>
 <li>
 Coordinate annual, mid-year, quarterly, and probationary performance review cycles.
 </li>
 <li>
 Maintain performance review calendars, employee eligibility lists, evaluation forms, and completion trackers.
 </li>
 <li>
 Guide employees and managers on performance review procedures, timelines, rating criteria, and documentation requirements.
 </li>
 <li>
 Follow up with department heads and line managers to ensure reviews are completed accurately and on time.
 </li>
 <li>
 Review submitted performance evaluations for completeness, consistency, and appropriate supporting comments.
 </li>
 <li>
 Track employee objectives, KPIs, development plans, performance ratings, and review outcomes.
 </li>
 <li>
 Support the documentation and monitoring of performance improvement plans.
 </li>
 <li>
 Maintain confidential and accurate performance records.
 </li>
 <li>
 Prepare performance management reports, completion summaries, rating distributions, and management dashboards.
 </li>
 <li>
 Support calibration meetings by preparing relevant employee and performance information.
 </li>
 <li>
 Identify recurring performance-related gaps and support the development of appropriate improvement initiatives.
 </li>
 </ul>
 
 Employee Lifecycle Operations
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records throughout the employment lifecycle.
 </li>
 <li>
 Track employee milestones, including joining dates, probation periods, contract renewals, promotions, transfers, and performance reviews.
 </li>
 <li>
 Prepare employee letters and documentation related to confirmations, promotions, transfers, title changes, and other employment updates.
 </li>
 <li>
 Ensure employee information is accurately reflected across HR systems, trackers, organizational charts, and internal records.
 </li>
 <li>
 Support internal employee movements and ensure the required documentation and approvals are completed.
 </li>
 <li>
 Coordinate exit clearance and offboarding processes when required, including documentation, asset returns, and final handover tracking.
 </li>
 </ul>
 
 HR Policies and Process Compliance
 
 <ul>
 <li>
 Support the implementation and communication of HR policies, procedures, and employee guidelines.
 </li>
 <li>
 Ensure onboarding, probation, and performance processes are completed in accordance with company policies and applicable employment requirements.
 </li>
 <li>
 Maintain proper documentation and audit trails for all talent operations activities.
 </li>
 <li>
 Monitor employee and manager compliance with required HR processes and timelines.
 </li>
 <li>
 Assist in updating onboarding materials, performance review forms, employee handbooks, and internal procedures.
 </li>
 <li>
 Identify process gaps and recommend improvements to increase efficiency, consistency, and employee experience.
 </li>
 </ul>
 
 Reporting and Coordination
 
 <ul>
 <li>
 Maintain talent operations dashboards, trackers, and employee lifecycle reports.
 </li>
 <li>
 Prepare regular reports on onboarding completion, probation status, performance review completion, and overdue actions.
 </li>
 <li>
 Monitor key talent operations metrics and highlight areas requiring management attention.
 </li>
 <li>
 Coordinate closely with department heads, managers, HR, IT, Finance, and Administration.
 </li>
 <li>
 Respond to employee and manager queries relating to onboarding, probation reviews, performance processes, and HR documentation.
 </li>
 <li>
 Ensure all employee information is handled with a high level of confidentiality and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Management, or a related field.
 </li>
 <li>
 Minimum of 3&ndash;5 years of experience in HR operations, talent operations, employee experience, or performance management.
 </li>
 <li>
 Practical experience coordinating employee onboarding and probation review processes.
 </li>
 <li>
 Strong understanding of performance appraisal cycles, KPI tracking, employee objectives, and performance documentation.
 </li>
 <li>
 Experience maintaining HR records, employee trackers, and management reports.
 </li>
 <li>
 Strong organizational and follow-up skills, with the ability to manage multiple deadlines.
 </li>
 <li>
 Excellent attention to detail and accuracy when handling employee information and documentation.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to communicate professionally with employees, managers, and senior stakeholders.
 </li>
 <li>
 High level of discretion and confidentiality.
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, Word, and HR management systems.
 </li>
 <li>
 Knowledge of UAE employment practices is preferred.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Employee Onboarding
 </li>
 <li>
 Probation Management
 </li>
 <li>
 Employee Lifecycle Coordination
 </li>
 <li>
 HR Operations
 </li>
 <li>
 KPI and Objective Tracking
 </li>
 <li>
 Performance Review Administration
 </li>
 <li>
 HR Policies and Procedures
 </li>
 <li>
 Employee Documentation
 </li>
 <li>
 HR Reporting and Dashboards
 </li>
 <li>
 Process Improvement
 </li>
 <li>
 Stakeholder Coordination
 </li>
 <li>
 HR Systems and Data Management
 </li>
 <li>
 Confidentiality and Data Accuracy
 </li>
 <li>
 Employee Experience
 </li>
 </ul>
 
 
</div>

Talent Operations Specialist

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