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it support specialist

Datamatics Global Services Ltd

<div><p>IT Support resource will be providing technical assistance to users and maintaining the IT infrastructure. This includes troubleshooting hardware, software, and network issues, as well as supporting and maintaining servers to ensure reliable and secure system performance.</p><p></p><p>
Responsibilities:</p><ul><li>
Provide technical support for desktops, laptops, software, and network connectivity.</li><li>
Install, configure, and maintain hardware, software, and peripherals.</li><li>
Perform server maintenance, updates, and backups to ensure uptime and security.</li><li>
Monitor server performance and troubleshoot system issues.</li><li>
Manage user accounts, access rights, and system permissions.</li><li>
Ensure data security, antivirus management, and compliance with IT policies.</li></ul><p></p><p>
Qualifications:</p><ul><li>
Bachelor&rsquo;s degree in information technology, Computer Science, or equivalent experience.</li><li>
Experience with Windows operating systems, networking, and system and servers administration.</li><li>
2-3 years experience minimum on similar job</li><li>
Will be in Jubail industrial city, Eastern provenance</li><li>
Holding Saudi valid Iqama.</li><li>
Arabic English speaker</li></ul><p>
</p><p>DlJLYycZjU</p></div>

IT Support Specialist - Arabic Speaker

Rawaj - Human Capital Management

<div><p>Leverage your abilities and join a leading company specializing in the retail and food &amp; beverage industry in Saudi Arabia.</p><p>
The IT Specialist will be responsible for managing the company&rsquo;s technological infrastructure, ensuring seamless system performance across all branches, and providing technical support to employees. The role involves overseeing POS systems (especially Foodics), maintaining data security, and supporting the company&rsquo;s digital transformation initiatives.</p><h3 class="jobSectionHeader"><b>
Key Accountabilities</b></h3><ul><li>Manage and maintain the IT infrastructure across all company branches and headquarters.</li><li>Provide prompt technical support to employees and resolve daily technical issues efficiently.</li><li>Supervise the Point of Sale (POS) systems&mdash;particularly Foodics&mdash;ensuring high system performance and reliability.</li><li>Train staff on new and existing IT systems, tools, and procedures.</li><li>Monitor and enhance system performance, recommending improvements when needed.</li><li>Ensure proper execution of data backup, recovery, and cybersecurity protocols.</li></ul><h3 class="jobSectionHeader"><b>
Knowledge, Skills, and Experience</b></h3><ul><li>Bachelor&rsquo;s degree in information technology or a related field.</li><li>3&ndash;5 years of professional experience in IT, preferably within the F&amp;B or retail sector.</li><li>Proven experience managing and troubleshooting Foodics or similar POS systems.</li><li>Strong technical knowledge of operating systems (Windows, Mac), networking, and information security.</li><li>Excellent problem-solving, communication, and organizational skills.</li><li>Ability to work under pressure and manage multiple priorities effectively.</li></ul></div>

IT Specialist | Food & Beverage industry

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p></p><p><br>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
<br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<br>
</p><p>Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p></p><p><b><br>
Overall Role Purpose</b></p><p>
Responsible for providing first-line IT service and infrastructure support, ensuring system stability and smooth business operations. The role focuses on Windows 11 administration, courier scanner configuration, network monitoring, GNS ticketing management, and assisting with Contact Center as a Service (CcaaS) system configuration and support.</p><div>
</div><p></p><p><b>Your Tasks</b></p><ul>
<li>Provide technical support to users on Windows 11 workstations, ensuring optimal system performance and compliance with global IT standards.</li>
<li>Troubleshoot and maintain courier scanners used for operational and delivery processes.</li>
<li>Monitor local network performance, escalate connectivity issues, and coordinate with regional IT for resolution.</li>
<li>Manage and track incidents and service requests through the GNS ticketing system, ensuring SLA adherence.</li>
<li>Support CcaaS setup and configuration, including user access, system readiness, and basic troubleshooting.</li>
<li>Assist in deploying updates, patches, and new system features in coordination with the regional IT team.</li>
<li>Document common issues, share troubleshooting guides, and contribute to IT knowledge base updates.</li>
<li>Participate in after-hours support and Hypercare activities when required.</li>
<li>Ensure compliance with company IT policies, data protection, and security standards.</li>
<li>Support local IT initiatives, infrastructure improvements, and technology rollouts.</li>
</ul><p></p><p><b>Your Profile</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>2&ndash;4 years of experience in IT support or service desk role.</li>
<li>Solid knowledge of Windows 10/11 configuration, administration, and troubleshooting.</li>
<li>Basic understanding of networking fundamentals (LAN/WAN, IP, DNS, Wi-Fi).</li>
<li>Familiarity with handheld courier scanners and related applications is an advantage.</li>
<li>Experience using GNS or similar IT ticketing systems.</li>
<li>Exposure to CcaaS or contact center systems is an added advantage.</li>
<li>Strong analytical, communication, and customer service skills.</li>
<li>Ability to work under pressure, prioritize tasks, and deliver results within SLA timelines.</li>
<li>Fluent in English; Arabic is an added advantage.</li>
</ul><p></p><p><b>Our Offer:</b></p><ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p></p><p><b><br>
We look forward to receiving your application!</b></p></div><p></p>

IS Service Support Analyst

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a <b>Partner Support Specialist</b>, you will be the front line of communication with our merchants and applicants &mdash; ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.<br>
</div><div>
<br>
You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as <b>Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence</b>. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.</div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Partner Communication &amp; Issue Resolution</b><ul>
<li>Provide support to Tabby partners and applicants across chat, email, and phone.</li>
<li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li>
Ensure accurate, timely resolution in line with SLAs and process guidelines.<br>
<li>
</li></ul></li><li><b>Process Adherence &amp; Quality</b><ul>
<li>Apply Partner Support procedures and knowledge-base materials consistently.</li>
<li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li>
Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.<br>
<li>
</li></ul></li><li><b>Continuous Improvement</b><ul>
<li>Capture insights from partner queries to help identify gaps in workflows and policies.</li>
<li>Suggest improvements that enhance FCR and CSAT performance.</li>
Stay current on product, scoring, finance, and payout processes to provide accurate guidance.<br>
<li>
</li></ul></li><li><b>Collaboration &amp; Business Alignment</b></li>
<li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li>
<li>Support colleagues in achieving collective targets and maintaining a high-performance culture.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Strong fluency in <b>Arabic and English</b> (both written and verbal).</li>
<li>Bachelor&rsquo;s degree or higher (business, finance, marketing, operations, or related field preferred).</li>
<li>Experience in <b>B2B support, call center, or customer operations</b> is a plus.</li>
<li>Excellent communication, problem-solving, and relationship-building skills.</li>
<li>High attention to detail and ability to follow structured processes.</li>
<li>Resilience and confidence in handling demanding partners and escalations.</li>
<li>Analytical mindset and ability to turn data/feedback into action.</li>
<li>Self-motivated with strong ownership and accountability.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Job Benefits</b></h3><br>
<ul>
<li>
<b>Monthly Bonus</b> tied to achieving operational KPIs (CSAT, FCR).</li>
<li><b>Bonus Multiplier</b> for month-over-month performance improvement.</li>
<li><b>Growth Opportunities</b> within Tabby based on business needs and results.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Specialist, Saudi Resident

Advansys

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support and Operations Engineer- Saudi Only

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
1. Ability to differentiate between different type of IT assets<br>
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
3. Understanding of desktop applications and how do they work, installation and uninstallation<br>
4. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issues<br>
9. Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
23-Oct-2025</p></div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

SITA Switzerland Sarl

<div>Overview:
<p><i>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</i></p><p></p><p><i><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a </i><b><i>Great Place to Work&reg;</i></b><i> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</i></p><p></p><p><i><br>
Are you ready to love your job?</i></p><p></p><p><i><br>
The adventure begins right here, with you, at SITA.</i></p><h2 class="jobSectionHeader"><b>
About the role &amp; the team</b></h2><p>
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities.</p><p></p><div><b><br>
What You Will Do</b></div><br>
<div></div><ul><li>
Provide 24/7 support to the team across all system environments.</li><li>
Plan and implement upgrades as needed.</li><li>
Manage operating systems and applications and perform necessary updates.</li><li>
Work and coordinate with project leadership to make decisions regarding environmental changes.</li><li>
Monitor application and service performance; plan and implement changes in the actual environment according to change management procedures.</li><li>
Analyse system and service errors and implement solutions; implement necessary software and service updates to ensure the highest possible level of reliability and security</li></ul>
Qualifications:
<div><b>
Who You Are</b></div><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent education.</li><li>
Applicant must be a Saudi national to be considered for this position.</li><li>
5 years of experience in system operation and maintenance. .</li></ul><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Senior Specialist/Engineer Service Operations

Explore 1934+ It support specialist in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.