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technical support specialist

Samsung by Korn Ferry

<div><b>Company Description</b><p><br>
Samsung Electronics has grown into one of the world&rsquo;s leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.</p><p>
Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.</p><p>
We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.</p><p>
Join us at Samsung and find your opportunity to do what you can't.</p><b><br>
Job Description</b><p><br>
Samsung KSA is seeking a highly skilled and motivated Technical Support Specialist to join our Service team. In this role, you will be the technical backbone of our mobile service operations, ensuring that our customers receive world-class support. You will be responsible for bridging the gap between complex technical challenges and seamless service delivery, maintaining Samsung&rsquo;s position as the leader in mobile innovation within the Kingdom.</p><p><br>
This is a critical, high-impact role focused on maintaining service continuity, optimizing partner performance, and driving root-cause solutions in a fast-paced environment.</p><p><br>
Key Responsibilities:</p><ul><li>
Technical Leadership: Provide 1st and 2nd level technical support for the full range of mobile services and flagship devices.</li><li>
Operational Excellence: Monitor and manage the performance of service partners to ensure high-quality repair and support standards.</li><li>
SLA &amp; Incident Management: Own the lifecycle of service requests, incidents, and escalations, ensuring all are resolved within strictly defined SLAs.</li><li>
Cross-functional Collaboration: Act as the primary liaison between internal departments and external technical teams to resolve complex hardware and software issues.</li><li>
Analysis &amp; Prevention: Perform detailed root cause analysis (RCA) on recurring technical issues and implement corrective actions to prevent future occurrences.</li><li>
Quality &amp; Documentation: Maintain a robust technical knowledge base, including incident reports, standard operating procedures (SOPs), and training manuals.</li><li>
Reporting: Utilize Power BI and Microsoft Excel to create comprehensive dashboards and reports tracking KPIs and service quality trends.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Education: Bachelor&rsquo;s degree or Diploma in Telecommunications, Information Technology, Computer Science, or a related field.</li><li>
Experience: Hands-on experience in mobile technical support, telecom operations, or high-end electronics service.</li><li>
Ecosystem Knowledge: Strong technical understanding of mobile networks (5G/LTE), Android OS, and mobile device architecture.</li><li>
Technical Tools: Proficiency in service ticketing systems, network monitoring tools, and diagnostic software.</li><li>
Data Skills: Expert-level proficiency in Microsoft Excel and Power BI for reporting and data visualization.</li><li>
Soft Skills: Exceptional problem-solving skills, analytical thinking, and the ability to communicate technical concepts to non-technical stakeholders.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Work Environment: Ability to work under pressure in a fast-paced, high-volume environment.</li><li>
Flexibility: Willingness to support on-call rotations or shifts as required to ensure service continuity.</li><li>
This role offers the opportunity to work with the latest mobile technology and contribute to continuous service enhancement initiatives at Samsung.</li></ul></div>

Technical Support - Senior Specialist

IKEA Alsulaiman

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose
  </strong>
 </p>
 <p>
  The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountabilities
  </strong>
 </p>
 <ul>
  <li>
   Ensure all IKEA IT operations in the store functioning well Support IKEA coworker&rsquo;s hardware and applications related issues.
  </li>
  <li>
   Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
  </li>
  <li>
   Secure all the software installed on the user&rsquo;s PC with licenses.
  </li>
  <li>
   Secure daily IT routine and performing the checklist Monitor daily scheduler jobs and ensure sales statement posted.
  </li>
  <li>
   Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
  </li>
  <li>
   Ensure and complete any backup restoration request.
  </li>
  <li>
   Preventive maintenance of Data center, hardware and servers.
  </li>
  <li>
   Coordinate with vendor for POS machines maintenance.
  </li>
  <li>
   Ensure data optimizing on weekly basis.
  </li>
  <li>
   Secure Monthly IFB and annual store inventory support and preparation.
  </li>
  <li>
   work on effective ways to reduce the IT Budget.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT/ Computer/Networking.
  </li>
  <li>
   Must have strong communication skills in both Arabic and English.
  </li>
  <li>
   Microsoft/CISCO Certification is preferable.
  </li>
  <li>
   Excellent computer skills.
  </li>
  <li>
   Willing to cover shifts and provide a required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
  </li>
  <li>
   Problem solving and Troubleshooting skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Support Specialist

InterSystems

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 In support of this growth, we are looking for a Systems Management Specialist to help us implement and support our managed application environments.
 <br/>
 <br/>
 The role will provide technical support during implementation and ongoing support of our hosted and managed applications.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
  </li>
  <li>
   Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
  </li>
  <li>
   Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
  </li>
  <li>
   Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
  </li>
  <li>
   Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
  </li>
  <li>
   Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
  </li>
  <li>
   Provide technical support for troubleshooting and performance analysis for implementations.
  </li>
  <li>
   Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
  </li>
  <li>
   Monitor and respond to technical team calls on the TRC logging system.
  </li>
  <li>
   Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
  </li>
  <li>
   Produce technical documentation such as system administration, reference materials, installation instructions, user guides, knowledge-base articles and how-to&rsquo;s.
  </li>
  <li>
   Participate in on-site technical training if required.
  </li>
  <li>
   Take on responsibility for scripting, maintenance and verification of backups.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good knowledge and experience of Linux server administration and shell scripting
  </li>
  <li>
   Good knowledge and experience of VMware vSphere 6.5 with vCenter configuration and administration.
  </li>
  <li>
   Service monitoring and alerting (Nagios preferred).
  </li>
  <li>
   Recent experience in providing 24x7 support for production services.
  </li>
  <li>
   Proven complex troubleshooting experience.
  </li>
  <li>
   Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
  </li>
  <li>
   Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
  </li>
  <li>
   Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
  </li>
  <li>
   Creating implementation plans for the testing of new services and creating change records as required.
  </li>
  <li>
   Providing a support function to the service project while development is being carried out on the service by other teams.
  </li>
  <li>
   Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
  </li>
  <li>
   Experience with installing, configuration and managing InterSystems Cach&eacute; Databases.
  </li>
  <li>
   Knowledgeable in InterSystems Cach&eacute; script programming language.
   <br/>
   <br/>
  </li>
 </ul>
 The following skills are not critical for the role, but would add value:
 <br/>
 <br/>
 <ul>
  <li>
   Good network skills (layers 2 and 3) and experience.
  </li>
  <li>
   Avamar &amp; DataDomain Experience.
  </li>
  <li>
   Cisco UCS blade server infrastructure experience.
  </li>
  <li>
   Load balancing (F5 Big-IP skills would be a bonus).
  </li>
  <li>
   Puppet or Chef configuration and management.
  </li>
  <li>
   Strong scripting skills (Perl, Python).
  </li>
  <li>
   VMWare qualifications (VCP would be a bonus).
  </li>
  <li>
   Service Now experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree or equivalent work experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


Systems Management Specialist

Merck KGaA

<p></p><div><p>Work Your Magic with us!</p><p></p><p><br>
Ready to explore, break barriers, and discover more? We know you&rsquo;ve got big plans &ndash; so do we! Our colleagues across the globe love innovating with science and technology to enrich people&rsquo;s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.</p><p></p><p><br>
Application &amp; Service Support Specialist</p><ul><li>As Key contributor of the Middle East LWS organization, you act as the primary point of contact for clients (Distributors and End users) addressing inquiries, and providing appropriate sales and Service supports on due time to ensure customer satisfaction.</li><li>You are our scientific/ application ambassador promoting the strong image of Milli-Q as well as the importance of Pure and Ultrapure water in customer applications.</li></ul><p>
Expectations &amp; Responsibilities:</p><p>
A Product Knowledge and Sales/Service Support:</p><ul><li>Maintain/Develop in-depth knowledge of the company's products, services, and policies to provide accurate information and guidance. This includes the digital services that are actively pushed such as MyMilliQ remote access solutions. You will support key customers events and Tradeshows in which you will demonstrate your expertise.</li><li>Support Pre-sales &amp; Post sales activities in multiple aspects</li></ul><p>
o Support to select the right solutions (Equipment/ accessories and Consumables) to ensure appropriate match with customer applications and product best practices positioning</p><p>
o Clarify technical details/ specifications and review sites technical drawings when needed for new opportunities</p><p>
o Troubleshoot customer problems/warranty claims to identify its origin, try to resolve it or channel it to the right individuals You will feel responsible of the cases until complete resolution</p><p>
B Collaborate: Define and coordinate tactical plans and activities with our local partners and other departments (local or in Headquarter) to deliver strong impact on our market revenues and market share.</p><p>
C Generate Leads: Identify leads to upsell or cross-sell products and services and transfer them in a complete and a professional manner to our partners.</p><p>
D Maintain Records: Keep detailed and accurate records of customer interactions, transactions, comments, and complaints using our CRM system.</p><p>
EDUCATION:</p><p>
Degree in Chemistry, Chemical engineering, biomedical engineering with minimum 2-3 years&rsquo; experience in Laboratories or water treatment industry sales or service</p><p>
Languages:</p><p>
Arabic, English fluent</p><p>
Skills and competencies</p><p>
Ability to communicate with clients at different managerial levels in several</p><p>
Business sectors</p><p>
Ability to adapt to diversified business needs in sophisticated and dynamic</p><p>
environments like Clinical, biomedical &amp; Pharmaceutical sectors</p><p>
Ability to analyze market research findings &amp; derive solutions.</p><p>
Excellent presentation skills and Mastering of Microsoft suites (PowerPoint, Excell,&hellip;).</p><p>
Writing analytical and consistent work progress reports.</p><p>
Effectively define and analyze problems and derive quick and concrete solutions with</p><p>
execution methodology and plan.</p><p>
Location: this position is based in KSA, preferably in Riyadh or Jeddah</p><p></p><p><b><br>
What we offer: </b>We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!</p><p></p><p><br>
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!</p></div><p></p>

Application & Service Support Specialist- Based in Riyadh or Jeddah

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job Summary
</b></p><p>We are looking for a dedicated and End User-focused Service Desk Analyst to join our IT Support team. The Service Desk Analyst will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.<br>
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li>First-line Technical Support: Provide prompt and courteous assistance to users for a wide range of IT issues, including hardware, software, and network problems.
</li><li>Incident Management: Log, track, and resolve support tickets in a timely manner, ensuring that incidents are escalated to higher-level support teams when necessary.
</li><li>Problem Resolution: Troubleshoot and diagnose issues with end-user devices (e.g., desktops, laptops, printers) and software applications. Resolve or escalate technical issues as appropriate.
</li><li>Service Requests: Handle routine service requests such as password resets, account unlocks, software installations, and permissions changes.
</li><li>Knowledge Base Management: Contribute to the development and maintenance of internal knowledge base articles to empower end users and improve operational efficiency.
</li><li>Customer Service: Provide excellent customer service to users by maintaining professionalism, patience, and clear communication.
</li><li>Documentation: Maintain accurate records of support requests, actions taken, and resolutions. Ensure proper documentation is provided for future reference.
</li><li>Training &amp; Support: Assist with training new employees and provide ongoing education to users about best practices and new technologies.
</li><li>Collaboration: Work closely with other IT teams (e.g., network, infrastructure, and security teams) to resolve complex issues and support ongoing IT initiatives.
</li>IVR call Handling: Should be able to handle the IVR calls and provide on call resolution to end users as FCR<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an IT support or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Service Desk Analyst

Oracle

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
 <br/>
 <br/>
 <ul>
  <li>
   About the candidate: Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) Experience with data center M&amp;E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a &ldquo;mission critical operations&rdquo; environment The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations. Ability to speak confidently and to communicate clearly in a virtual environment Strong adherence to processes and be a Process Champion Good communication skills (oral &amp; written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual Highly service-oriented, reliable, responsible, self-motivated Good English command
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Data Center experience:
  <br/>
  <br/>
 </strong>
 Basic knowledge of data center design, including electrical and cooling plant &amp; operation
 <br/>
 <br/>
 Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
 <br/>
 <br/>
 Rack, stack equipment including commissioning of new racks
 <br/>
 <br/>
 Strong structured cabling skills on fiber &amp; copper (e.g. looming, term &amp; test)
 <br/>
 <br/>
 <strong>
  Required systems &amp; hardware expertise:
  <br/>
  <br/>
 </strong>
 Systems administration (Linux and/or Windows Servers)
 <br/>
 <br/>
 Hardware repair, diagnosis &amp; break / fix
 <br/>
 <br/>
 Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
 <br/>
 <br/>
 IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
 <br/>
 <br/>
 Base Operating System Installs and configuration
 <br/>
 <br/>
 Core OS Services: SSH, Telnet, DHCP etc.
 <br/>
 <br/>
 <ul>
  <li>
   Role Responsibilities and Requirements:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Act HW as support expert liaison to other technical teams &amp; non-technical teams (e.g. networking, compute, compliance, business operations)
 <br/>
 <br/>
 Understand internal customer problems and provide technical solutions in a timely manner
 <br/>
 <br/>
 Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
 <br/>
 <br/>
 System board level repair and fault diagnosis to SLAs
 <br/>
 <br/>
 Planning and commissioning new rack positions
 <br/>
 <br/>
 Involvement with the design and commissioning of new whitespaces
 <br/>
 <br/>
 Structured cabling installation is a significant part of this position
 <br/>
 <br/>
 Keep up with the latest technologies and apply them appropriately
 <br/>
 <br/>
 Adherence to defined Health &amp; Safety processes at all times
 <br/>
 <br/>
 Working as part of a multi-disciplinary team without friction
 <br/>
 <br/>
 Additional on premise work at customer locations maybe required
 <br/>
 <br/>
 <ul>
  <li>
   Required Skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Customer Service, Good Communication Skills, IT infrastructure, Linux Server, Hardware Technical Support, Troubleshooting
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Career Level - IC3
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 <br/>
 <br/>
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 <br/>
 <br/>
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 <br/>
 <br/>
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 <br/>
 <br/>
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>


Data Center Engineer

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Help Desk Technician

Explore 1626+ Technical support specialist in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.