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technical support specialist

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
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 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
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 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
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 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
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 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
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 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
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 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
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 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
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 Participate in on-site technical training if required.
 </li>
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 Participate in on-site technical support if required.
 </li>
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 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
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 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
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 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
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 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
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 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
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 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
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 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
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 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

Rawaj - Human Capital Management

<div>Leverage your abilities and join a leading company specializing in the retail and food &amp; beverage industry in Saudi Arabia.
The IT Specialist will be responsible for managing the company&rsquo;s technological infrastructure, ensuring seamless system performance across all branches, and providing technical support to employees. The role involves overseeing POS systems (especially Foodics), maintaining data security, and supporting the company&rsquo;s digital transformation initiatives.<h3 class="jobSectionHeader">
Key Accountabilities</h3><ul><li>Manage and maintain the IT infrastructure across all company branches and headquarters.</li><li>Provide prompt technical support to employees and resolve daily technical issues efficiently.</li><li>Supervise the Point of Sale (POS) systems&mdash;particularly Foodics&mdash;ensuring high system performance and reliability.</li><li>Train staff on new and existing IT systems, tools, and procedures.</li><li>Monitor and enhance system performance, recommending improvements when needed.</li><li>Ensure proper execution of data backup, recovery, and cybersecurity protocols.</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills, and Experience</h3><ul><li>Bachelor&rsquo;s degree in information technology or a related field.</li><li>3&ndash;5 years of professional experience in IT, preferably within the F&amp;B or retail sector.</li><li>Proven experience managing and troubleshooting Foodics or similar POS systems.</li><li>Strong technical knowledge of operating systems (Windows, Mac), networking, and information security.</li><li>Excellent problem-solving, communication, and organizational skills.</li><li>Ability to work under pressure and manage multiple priorities effectively.</li></ul></div>

IT Specialist | Food & Beverage industry

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. 
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist! 
Overall Role Purpose
Responsible for providing first-line IT service and infrastructure support, ensuring system stability and smooth business operations. The role focuses on Windows 11 administration, courier scanner configuration, network monitoring, GNS ticketing management, and assisting with Contact Center as a Service (CcaaS) system configuration and support.<div>
</div>Your Tasks<ul>
<li>Provide technical support to users on Windows 11 workstations, ensuring optimal system performance and compliance with global IT standards.</li>
<li>Troubleshoot and maintain courier scanners used for operational and delivery processes.</li>
<li>Monitor local network performance, escalate connectivity issues, and coordinate with regional IT for resolution.</li>
<li>Manage and track incidents and service requests through the GNS ticketing system, ensuring SLA adherence.</li>
<li>Support CcaaS setup and configuration, including user access, system readiness, and basic troubleshooting.</li>
<li>Assist in deploying updates, patches, and new system features in coordination with the regional IT team.</li>
<li>Document common issues, share troubleshooting guides, and contribute to IT knowledge base updates.</li>
<li>Participate in after-hours support and Hypercare activities when required.</li>
<li>Ensure compliance with company IT policies, data protection, and security standards.</li>
<li>Support local IT initiatives, infrastructure improvements, and technology rollouts.</li>
</ul>Your Profile<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>2&ndash;4 years of experience in IT support or service desk role.</li>
<li>Solid knowledge of Windows 10/11 configuration, administration, and troubleshooting.</li>
<li>Basic understanding of networking fundamentals (LAN/WAN, IP, DNS, Wi-Fi).</li>
<li>Familiarity with handheld courier scanners and related applications is an advantage.</li>
<li>Experience using GNS or similar IT ticketing systems.</li>
<li>Exposure to CcaaS or contact center systems is an added advantage.</li>
<li>Strong analytical, communication, and customer service skills.</li>
<li>Ability to work under pressure, prioritize tasks, and deliver results within SLA timelines.</li>
<li>Fluent in English; Arabic is an added advantage.</li>
</ul>Our Offer:<ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! 
We look forward to receiving your application!</div>

IS Service Support Analyst

Advansys

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements: 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support and Operations Enginner

LAWAZEM

<div>LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.</li>
<li>Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.</li>
<li>Assist users with account setup, password resets, and other access-related inquiries.</li>
<li>Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.</li>
<li>Monitor and manage IT support tickets, ensuring timely resolution and follow-up.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.</li>
<li>Conduct training sessions for employees on new software applications and IT policies.</li>
<li>Escalate complex issues to senior IT staff or other departments as needed.</li>
<li>Stay current with technology trends and advancements to provide relevant support to users.</li>
</ul>Requirements<ul>
<li>Associate degree in Computer Science, IT, or related field preferred.</li>
<li>Proven experience in IT support or helpdesk position.</li>
<li>Strong understanding of computer systems, mobile devices, and other technology.</li>
<li>Excellent troubleshooting skills and the ability to diagnose technical problems.</li>
<li>Strong communication skills and the ability to explain technical concepts to non-technical users.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Customer-focused attitude and commitment to providing quality service.</li>
<li>Familiarity with ticketing systems and IT service management best practices.</li>
<li>Knowledge of network protocols and administration is a plus.</li>
<li>Fluency in Arabic and English.</li></ul></div>

IT Support / Helpdesk

Career Maker

Key Responsibilities:&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.&middot; Diagnose and resolve hardware, software, and network connectivity issues.&middot; Perform system upgrades, patches, and regular maintenance.&middot; Support user account management (Active Directory, email, access rights).&middot; Ensure endpoint security through antivirus, updates, and compliance policies.&middot; Document technical issues, resolutions, and create knowledge base articles.&middot; Coordinate with IT infrastructure/network teams for escalated issues.&middot; Assist with onboarding and setting up IT equipment for new employees.&middot; Maintain inventory of IT hardware and software licenses.Job Type: Full-timeExperience:<ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
 </li>
 <li>
 Assist in the onboarding and training of clients on Helix functionalities and best practices
 </li>
 <li>
 Document technical issues and solutions in detail to create a knowledge base for internal and customer use
 </li>
 <li>
 Collaborate with development and DevOps teams to understand client needs and implement effective solutions
 </li>
 <li>
 Stay current on Helix product updates and enhancements, effectively communicating changes to clients
 </li>
 <li>
 Participate in continuous improvement initiatives to refine support processes and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 2-4 years of experience in technical support, preferably in a software or version control environment
 </li>
 <li>
 Strong knowledge of Helix Core and experience with version control systems
 </li>
 <li>
 Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
 </li>
 <li>
 Experience with scripting or automation tools to support troubleshooting efforts is a plus
 </li>
 <li>
 Strong communication skills and ability to work well in a remote team environment
 </li>
 <li>
 Customer-focused mindset with a commitment to providing exceptional support
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with CI/CD processes and tools
 </li>
 <li>
 Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
 </li>
 <li>
 Previous experience in a remote support role or IT service management
 </li>
 <li>
 Relevant certifications in IT support or Helix administration are advantageous
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Support / Technical Support Analyst-Remote

Explore 1980+ Technical support specialist in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.