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technical account manager

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.
 </li>
 <li>
 Provide input into account health assessment on technical progress.
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.
 </li>
 <li>
 Ensure customers' deployment is documented and understood.
 
 
 </li>
 </ul>
 
 Platform Adoption
 
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.
 </li>
 <li>
 Provide product and feature guidance.
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
 </li>
 <li>
 Review enhancement requests with Product Management / Development.
 </li>
 <li>
 Ensure successful product feature adoption.
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
 </li>
 <li>
 Maintain Customer relationship map in Salesforce
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 
 
 </li>
 </ul>
 
 Information Security Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

Oivan Group Oy

<div><div><h5 class="jobSectionHeader">What We Need
</h5><div>We are seeking a Technical Sales Manager with strong expertise in the GovTech sector to strengthen our sales efforts in Saudi Arabia. As a native Arabic speaker with an established network, you will play a key role in meeting government clients, capturing requirements, and transforming them into high-quality technical offers. This role requires both independent initiative and close collaboration with our sales and project management teams to ensure successful delivery.
</div></div><div><h5 class="jobSectionHeader">What You'll Do</h5>
<div><ul><li>Engage with potential and existing government clients to capture detailed requirements.</li><li>
Translate customer needs into technical proposals and offers for software projects (typically 6&ndash;18 months).</li><li>
Develop concept-level solution architectures to support proposals.</li><li>
Promote and sell a broad portfolio of services, including:<ul><li>
Software projects and integration</li><li>
Cloud and infrastructure services (Microsoft and Open Source)</li><li>
Managed services</li></ul></li><li>
Work independently and with small teams to drive sales opportunities forward.</li><li>
Build and maintain strong relationships with decision-makers in the GovTech landscape.</li></ul>
</div></div><div><h5 class="jobSectionHeader">What You Have</h5>
<div><ul><li> Native Arabic speaker with strong connections in the Saudi GovTech sector.</li><li> Proven experience in technical sales and government account management.</li><li> Ability to independently manage the full sales cycle from requirement gathering to offer creation.</li><li> Understanding of cloud services, infrastructure solutions, and managed services.</li><li> Excellent communication, negotiation, and relationship-building skills.</li><li> Bachelor&rsquo;s degree in Computer Science, Engineering, Business, or related field (Master&rsquo;s preferred).</li></ul>
</div></div><div><h5 class="jobSectionHeader">What We Offer
</h5><div><ul><li>Be at the forefront of GovTech innovation in Saudi Arabia.</li><li>
Work directly with government stakeholders and high-profile clients.</li><li>
Play a key role in shaping Vision 2030 digital transformation projects.</li><li>
Opportunities for career growth in an international and dynamic company.</li><li>
Competitive salary and benefits package.</li></ul>
</div></div><div><h5 class="jobSectionHeader">Who We Are</h5>
<div>We are a digitalization and software consultancy company supporting government and enterprise clients in their digital transformation journey. From large-scale software development to cloud and infrastructure services, we provide solutions that help organizations modernize and achieve their strategic objectives. Our Riyadh office is at the heart of our GovTech operations, serving key accounts and developing new partnerships in line with Vision 2030.</div></div></div><div></div>

Technical Sales Manager - Riyadh

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. 
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.<ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Success Manager

700apps

<div>700Apps is seeking a skilled and results-oriented Technical Sales Representative to join our dynamic team. In this role, you will be responsible for promoting and selling our technology solutions to the private sector, building strong relationships with clients, and understanding their technical needs to provide suitable solutions.
Key Responsibilities:<ul>
<li>Develop and execute sales strategies to drive revenue growth in the private sector.</li>
<li>Identify and engage potential clients, understanding their technical requirements and challenges.</li>
<li>Present and demonstrate 700Apps' technology solutions effectively to potential clients.</li>
<li>Collaborate with pre-sales and technical teams to tailor proposals that meet client needs.</li>
<li>Manage the entire sales cycle from prospecting to closing deals.</li>
<li>Build and maintain long-term relationships with key stakeholders and decision-makers.</li>
<li>Stay updated on industry trends and competitive landscape to identify business opportunities.</li>
</ul>Requirements<ul>
<li>
Minimum 5 years of experience in technical sales, preferably within the technology sector.</li>
<li>Strong understanding of technology solutions and their applications in the private sector.</li>
<li>Excellent communication, presentation, and negotiation skills.</li>
<li>Proven ability to manage the sales process and close deals successfully.</li>
<li>Strong technical acumen and ability to understand complex solutions.</li>
<li>Fluent in Arabic and English, both spoken and written.</li>
<li>Ability to work independently and as part of a collaborative team.</li>
</ul>
What We Offer:<ul>
<li>
A professional and growth-oriented work environment.</li>
<li>Competitive salary with performance-based incentives and commissions.</li>
<li>Opportunity to work with leading clients in both the public and private sectors.</li></ul></div>

Technical Sales Representative (Private Sector)

Beckman Coulter Diagnostics

<div><h3 class="jobSectionHeader">Role Title:</h3>
Key Account Manager &ndash; Ministry of Health (MOH), Saudi Arabia 
Company: Beckman Coulter Diagnostics (Danaher Diagnostics Platform)<h3 class="jobSectionHeader">
Role Summary:</h3>
The Key Account Manager (KAM) is responsible for developing and expanding strategic partnerships with key decision-makers within the Ministry of Health (MOH) and the broader healthcare ecosystem in Saudi Arabia. The role focuses on driving sustainable revenue growth, strengthening customer relationships, and positioning Beckman Coulter Diagnostics as a trusted partner in laboratory and diagnostic solutions.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Strategic Account Management: 
Build and maintain long-term relationships with senior stakeholders across MOH hospitals, laboratories, and affiliated healthcare facilities. 
Understand customer needs, strategic priorities, and clinical goals to deliver tailored diagnostic solutions.</li><li>
Sales &amp; Revenue Growth: 
Achieve assigned sales targets, revenue goals, and growth objectives within key accounts. 
Identify new business opportunities and manage the full sales cycle from prospecting to contract execution.</li><li>
Commercial Planning &amp; Execution: 
Develop and implement comprehensive account plans, aligning commercial objectives with customer needs. 
Lead tenders, framework agreements, and long-term contracts in collaboration with cross-functional teams.</li><li>
Market Intelligence: 
Monitor market trends, competitor activities, and governmental health initiatives to identify growth opportunities and strategic risks. 
Provide insights to management for business planning and forecasting.</li><li>
Cross-Functional Collaboration: 
Partner closely with Marketing, Applications, Service, and Technical Support teams to ensure smooth implementation of solutions and post-sales customer satisfaction.</li><li>
DBS &amp; Compliance: 
Apply Danaher Business System (DBS) principles to ensure disciplined execution and continuous improvement. 
Ensure compliance with all applicable Saudi regulations (e.g., SFDA, MOH guidelines) and company ethics policies.</li></ul><h3 class="jobSectionHeader">
Qualifications:</h3><ul><li>
Bachelor&rsquo;s degree in Medical Laboratory Science, Biomedical Engineering, Business Administration, or a related field.</li><li>
Minimum 5 years of experience in key account management or sales within the in-vitro diagnostics (IVD), medical devices, or healthcare sector, ideally in Saudi Arabia.</li><li>
Proven success managing large governmental or institutional accounts, preferably MOH or healthcare clusters.</li><li>
Strong network and understanding of Saudi healthcare procurement and decision-making processes.</li><li>
Excellent communication, negotiation, and presentation skills in English and Arabic.</li><li>
Demonstrated ability to plan strategically, execute effectively, and collaborate cross-functionally.</li><li>
High integrity, customer focus, and results-oriented mindset.</li></ul><h3 class="jobSectionHeader">
Behavioral Competencies:</h3><ul><li>
Strategic thinker with strong analytical and problem-solving abilities.</li><li>
Results-driven, proactive, and resilient under pressure.</li><li>
Strong interpersonal and teamwork skills across multi-disciplinary functions.</li><li>
Adaptable to a fast-paced, complex, and highly regulated environment.</li><li>
Committed to excellence, accountability, and ethical business practices.</li></ul>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Key Account Manager – Ministry of Health

<div>
 
 
 Job Description:
 
 
 
 Account Handler - Health &amp; Benefits
 
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Role Description
 
 
 
 This is a part-time on-site role for an Account Handler - Health and Benefit, located in Riyadh. The Account Handler will be responsible for managing client accounts, handling renewals, providing excellent customer service, and dealing with insurance and insurance brokerage matters on a daily basis. Duties include monitoring customer inquiries, processing claims, negotiating policy terms, and ensuring client satisfaction with health and benefit solutions.
 
 
 
 
 
 
 Skills &amp; Experience:
 
 
 <ul>
 <li>
 Strong Customer Service skills
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 <li>
 Strong attention to detail and problem-solving skills
 </li>
 <li>
 Effective communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Finance, or related field
 </li>
 <li>
 Experience in Account Management and Renewals
 </li>
 <li>
 Knowledge and experience in Insurance and Insurance Brokerage
 </li>
 <li>
 Experience working in the health and benefits sector
 
 preferred
 
 </li>
 </ul>
 
 
 
 
 
 Company Description
 
 
 
 Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 65,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world&rsquo;s best broker, best insurance intermediary, reinsurance intermediary, captives&rsquo; manager and best employee benefits consulting firm by multiple industry sources.
 
 
 
 
 
 
 Inclusion &amp; Accessibility
 
 
 
 We are committed to creating an inclusive workplace that supports individuals of all abilities. We welcome application from people with disability special and well provide reasonably accommodation during the recruitment process and in the workplace.
 
 
 
 
 
 If you require any accommodation during the hiring process, please let us know when applying, and we'll work with you to ensure a comfortable and fair experience.
 
 
 
</div>

Account Handler

iHorizons

<div>Job Summary<ul><li>
You will be responsible for selling iHorizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team.</li></ul>
Reporting Structure<ul><li>
This job reports to the Sales Manager.</li></ul>
Job Objectives<ul><li>
Generate leads, convert them into opportunities, bid, and successfully close the deals</li><li>
Sell large and complex solutions to large organizations and achieve the assigned sales target</li><li>
Manage the account forward for cross-selling and upselling</li></ul>
Job Responsibilities 
 
1. Sales Life Cycle Ownership<ul><li>
Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers</li><li>
Be a trusted technology advisor to the target client to generate and qualify the right opportunities</li><li>
Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology</li><li>
Work closely with the client in developing solutions, identifying the right technologies, and in positioning iHorizons as the prime contender to win the deal</li><li>
Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal</li><li>
With a sales cycle, support senior management with the market, account, competitor, and bid intelligence information</li><li>
independently handle negotiations and deal closure for small and mid-sized deals</li><li>
Provide the right inputs and support the Sales Manager in negotiating and closing large deals</li></ul>
2. Revenue Generation<ul><li>
Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts</li><li>
Sell the range of iHorizons services assigned to the role holder</li><li>
Ensure that revenues generated are at acceptable gross margins</li></ul>
3. Customer Relation Management / Account Management<ul><li>
Act as a single point of contact for the customer always</li><li>
Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates</li><li>
Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after-sales support</li><li>
Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project</li><li>
Be involved from the project kickoff meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction</li><li>
Drive account management and influence organizational engagement resulting in footprint expansion</li><li>
Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market</li></ul>
4. Upselling And Cross-Selling<ul><li>
Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity</li><li>
Identify and develop new leads from existing accounts</li><li>
Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell</li><li>
Promote all iHorizons products/ services as they become available</li><li>
Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business</li><li>
Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions.</li></ul>
5. General Account Administration<ul><li>
Support the Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc.</li><li>
Support the Sales Operations team on contract renewals</li><li>
Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts</li><li>
Follow up on invoices and be responsible for payment collections</li><li>
Have a full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure</li></ul>
6. CRM and Reporting<ul><li>
Use iHorizons CRM to log and update all activities and generate sales reports</li><li>
Provide other ad-hoc reports and analysis as required by the Sales Manager</li></ul>
7. Other Ongoing tasks<ul><li>
Visit major customers regularly, to strengthen relations and establish business opportunities</li><li>
Entertain customers as and when necessary, to build strong relationships with them</li><li>
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies</li><li>
Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level</li><li>
Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities</li><li>
Participate in trade shows and technology events to promote company products and develop leads</li></ul>
Job Requirements 
 
Educational Qualification<ul><li>
Bachelor&rsquo;s degree in Business Studies, Computer Sciences, or a related field</li><li>
Should show evidence of continued education in the field of Sales and Technology</li></ul>
Previous Work Experience<ul><li>
Minimum experience of 5 years, out of which the last 1-2 years should be in a similar role</li><li>
Experience in customized enterprise IT solution sales is mandatory</li><li>
Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred</li><li>
Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory</li><li>
Hands-on experience with CRM software is a plus</li></ul>
Skills and Abilities<ul><li>
Excellent selling and negotiation skills</li><li>
Ability to drive sales growth</li><li>
Strong client focus and relationship-building skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent knowledge of MS Office</li><li>
Excellent presentation skills</li><li>
Self-motivated with a competitive, results-driven attitude</li><li>
Good understanding of marketing and negotiating techniques</li></ul>
nlITq76Bmp</div>

IT Sales Account Manager

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