16+years helpdesk specialist master Jobs in Washington

16+years helpdesk specialist master

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behavior support specialist

it support specialist

Gointellects Inc.

<div><div><div>Role: Helpdesk Specialist Master<br>
Client: DC Government (Onsite)<br>
Location : Washington, DC<br>
Job DEscription:<br>
<br>
Technical Support &amp; Troubleshooting<br>
</div><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.</li>
<li>Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.</li>
<li>Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.</li>
<li>Diagnose and resolve hardware failures, software errors, and configuration issues.</li>
</ul><div>Customer Service &amp; Communication<br>
</div><ul><li>Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walk‑ins.</li>
<li>Deliver clear, courteous, and professional communication to end users.</li>
<li>Document all support interactions, resolutions, and follow‑up actions in the ticketing system.</li>
<li>Provide guidance and training to users on basic technology functions and best practices.</li>
</ul><div>System &amp; Device Management<br>
</div><ul><li>Install, configure, and update software and operating systems on end‑user devices.</li>
<li>Support device imaging, deployment, and lifecycle management.</li>
<li>Maintain inventory of IT equipment, ensuring accurate tracking and documentation.</li>
</ul><div>Escalation &amp; Collaboration<br>
</div><ul><li>Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).</li>
<li>Collaborate with other IT staff to identify recurring issues and recommend improvements.</li>
<li>Participate in incident response efforts when needed, including outages or critical system disruptions.</li>
</ul><div>Security &amp; Compliance<br>
</div><ul><li>Ensure all devices and systems comply with District security policies.</li>
<li>Support patching, antivirus updates, and security configurations on end‑user devices.</li>
<li>Report potential security incidents or vulnerabilities to the appropriate teams.</li>
</ul><div>Required Qualifications<br>
</div><ul><li>High school diploma or equivalent; associate degree or technical certification preferred.</li>
<li>Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as</li>
<li>Familiarity with Active Directory, Service Now ticketing systems, and remote support tools.</li>
<li>Ability to troubleshoot hardware, software, and network issues.</li>
<li>Excellent communication, customer service, and problem‑solving skills.</li>
</ul><div>Preferred Qualifications<br>
</div><ul><li>CompTIA A+, Network+, or Security+ certification.</li>
<li>Experience supporting government or large enterprise environments.</li>
<li>Knowledge of ITIL practices and service management principles.</li>
</ul><div>Key Competencies<br>
</div><ul><li>Strong customer‑service orientation.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Patience, professionalism, and attention to detail.</li>
<li>Ability to manage multiple tasks in a fast‑paced environment.</li></ul><div><br>
<br>
<br>
</div><div><br>
CONTRACT JOB DESCRIPTION<br>
Responsibilities:<br>
1. Responds to and diagnoses problems through discussion with users.<br>
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.<br>
3. Supervises operation of help desk and serves as focal point for customer concerns.<br>
4. Provides support to end users on a variety of issues.<br>
5. Identifies, researches, and resolves technical problems.<br>
6. Responds to telephone calls, emails, and personnel requests for technical support.<br>
7. Documents, tracks, and monitors the problem to ensure a timely resolution.<br>
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.<br>
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.<br>
10. Simulates or recreates user problems to resolve operating difficulties.<br>
11. Recommends systems modifications to reduce user problems.<br>
<br>
Minimum Education/Certification Requirements:<br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience</div></div></div><div></div>

16+Years Helpdesk Specialist Master

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Leidos

<div><p><b>Description</b>
</p><p>Leidos is a Fortune 500&trade; company aimed at embracing and solving some of the world&rsquo;s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and more efficient.</p><p></p><p>
We offer an array of exciting career opportunities for the best IT, energy, logistics, and engineering professionals.</p><p></p><p>
As a <b>Junior</b> <b>Desktop Support Specialist</b>, you will be part of a dynamic team responsible for the ongoing desktop and IT support of Media and Publications with the IRS. We have an established support team supporting approximately 150 employees located in Washington, DC, and another 80 employees in New Carrollton, MD. You will be responsible for the continued day-to-day maintenance and support of the IRS Common Operating Environment based on Microsoft Windows. You will also be expected to support &ldquo;above baseline applications&rdquo;. Ordinary support needs include all desktop and laptop deployment, maintenance, and troubleshooting. Additionally, support for individual/network printers, projectors for multimedia presentations, smartboard whiteboards, blackberries, and scanners. Proven ability to offer high-level desktop support in an enterprise environment.</p><p></p><p><b>
NOTE: This is an onsite position &ndash; expected onsite 5 days a week.
</b></p><p></p><p><b>Ability to obtain a Minimum Background Investigation ( MBI) ( Similar to a Public Trust).
</b></p><p></p><div>Qualified candidates will possess a bachelor's degree and 2+ years of IT experience. Candidates must possess the following knowledge and skills:<br>
<ul><li>Office 365</li></ul></div><ul><li>VPN , LAN , WAN</li><li>Active directory</li><li>Windows</li><li>Use of a Ticketing system ( for example, KISAM, ServiceNow)</li></ul><p></p><div><b>
Ideal candidates may also possess:</b><br>
<ul><li>Existing familiarity with IRS and IRS processes, as well as active MBI</li></ul></div><p></p><p><b>
At Leidos</b>, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers&rsquo; success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.</p><p></p><p><b>
Come join our rapidly growing team!
</b></p><p>If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
May 15, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $52,000.00 - $94,000.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Junior Desktop Support Specialist

EXPRESSION

<div><p>Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program. In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment. This position requires strong technical troubleshooting skills, attention to detail, and the ability to deliver professional customer service in a mission-critical federal environment.</p>
<p><b>Location and Clearance</b></p>
<ul><li>Onsite, at the Herbert C. Hoover Building, 1401 Constitution Avenue NW, Washington, D.C.</li><li>
Active Secret or Top Secret / SCI clearance required (U.S. Citizenship required)</li><li>
Minimal Travel (&lt;10%)</li></ul><br>
<p><b>Responsibilities</b></p>
<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.</li><li>
Diagnose and troubleshoot hardware, software, networking, and system issues.</li><li>
Manage and prioritize service tickets using NTIA's ticketing system to ensure timely resolution.</li><li>
Document, track, and monitor reported issues and service requests through closure.</li><li>
Install, configure, and maintain desktops, laptops, printers, telephones, and related peripherals.</li><li>
Support and help maintain desktops skills for touch-labor.</li><li>
Assist with ISCOM material handling, destruction documentation, and semi-annual inventories.</li><li>
Participate in root cause analysis of recurring issues and recommend system or process improvements.</li><li>
Maintain detailed technical documentation and standard operating procedures.</li><li>
Support asset inventory tracking, equipment refreshes, and deployment of new systems.</li></ul><br>
<p><b>Qualifications</b></p>
<ul><li>Bachelor's Degree in Information Technology, Computer Science, or related field; or equivalent experience.</li><li>
Minimum of 5 years of IT help desk or technical support experience.</li><li>
Strong understanding of hardware/software troubleshooting methodologies.</li><li>
Familiarity with Active Directory, Microsoft Windows, Microsoft Office Suite, and ticket management systems.</li><li>
Proven ability to provide excellent customer service and resolve technical issues efficiently.</li></ul>
<p><b>Preferred Experience</b></p>
<ul><li>Experience supporting Department of Commerce (DOC) or other federal agency IT operations.</li><li>
Familiarity with ITIL-based incident, problem, and change management processes.</li><li>
Experience with Cisco networking equipment, VPNs, and encryption devices.</li><li>
Certifications such as Security+, Network+, or ITIL Foundations.</li></ul>
<p><b>Benefits</b></p>
<p>Expression offers highly competitive salaries, performance-based incentives, and additional benefits, such as:</p>
<ul><li>401k matching</li><li>
PPO and HDHP medical/dental/vision insurance</li><li>
Education reimbursement up to $10,000/yr</li><li>
Complimentary life insurance</li><li>
Generous rollover PTO and 11 days of holiday leave</li><li>
Onsite gym facility at our HQ office in Washington DC</li><li>
Commuter Benefits Plan in DC</li><li>
In-office Cold Brew Coffee at HQ office in DC</li></ul>
<p><b>About Expression</b></p>
<p>Founded in 1997 and headquartered in Washington, DC, Expression provides data fusion, data analytics, AI/ML, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community.</p>
<p>Our culture emphasizes creating immediate and sustainable value for our clients through agile delivery of tailored solutions and constant engagement. We were ranked #1 on the Washington Technology Fast 50 list of fastest-growing small business Government contractors and recognized as a Top 20 Big Data Solutions Provider by CIO Review.</p>
<p>At Expression, we ensure every team member has the tools and opportunities to grow while working with the newest technologies in the industry. We celebrate milestones, accomplishments, promotions, and collaborative achievements that make our workplace engaging and rewarding.</p>
<p><b>Equal Employment Opportunity Statement</b></p>
<p>Expression is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p></div>

IT Administrator (Deskside Support Specialist)

Potomac Management

These positions are primarily remote; however, candidates must be willing to travel to the Washington, D.C. area for occasional onsite meetings, discovery sessions, and stakeholder workshops as required.
<br><br>
<ul>
<li>Provides Tier I and Tier II technical support for application users and administrators.</li>
<li>Troubleshoots software, account access, and system issues; documents incidents and service requests.</li>
<li>Escalates complex issues to technical teams and tracks them through resolution.</li>
<li>Assists with user provisioning, password resets, and operational support during releases and testing.</li>
</ul>


Help Desk Specialist (C&A)

cFocus Software Incorporated

<div><h1 class="jobSectionHeader"><b>Business Process Reengineering Specialist Job Description</b></h1><b>
Position Title: </b>Business Process Reengineering Specialist<br>
<b>Program: </b>SBA Enterprise Cybersecurity Services (ECS)<h2 class="jobSectionHeader"><b>
Position Summary</b></h2>
The Business Process Reengineering (BPR) Specialist supports the Small Business Administration (SBA) Enterprise Cybersecurity Services (ECS) program by leading business process analysis, optimization, transformation, and modernization efforts supporting enterprise cybersecurity operations, engineering, and governance functions.<br>
The Business Process Reengineering Specialist serves as a senior-level functional and operational lead responsible for evaluating existing cybersecurity business processes, identifying operational inefficiencies, developing optimized workflows, and implementing continuous process improvement initiatives aligned with federal cybersecurity mandates, Zero Trust Architecture (ZTA), cybersecurity modernization initiatives, and SBA mission objectives.<h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li>
Provide senior-level business process reengineering support for the SBA ECS cybersecurity program.</li><li>
Support Task Areas 3.5.4 and 3.5.4.3 by analyzing, redesigning, documenting, and optimizing cybersecurity operational processes and enterprise workflows.</li><li>
Conduct current-state and future-state business process assessments across cybersecurity operations, governance, compliance, incident response, vulnerability management, and engineering functions.</li><li>
Facilitate process improvement workshops, stakeholder interviews, requirements gathering sessions, and operational assessments.</li><li>
Develop business process models, swim lane diagrams, workflow diagrams, process maps, standard operating procedures (SOPs), and operational playbooks.</li><li>
Identify opportunities for process automation, orchestration, and workflow optimization utilizing modern cybersecurity tools and technologies.</li><li>
Support implementation of cybersecurity modernization initiatives supporting Zero Trust Architecture, cloud transformation, and enterprise cybersecurity engineering.</li><li>
Collaborate with cybersecurity architects, engineers, SOC analysts, ISSOs, ISSMs, and program managers to align business processes with enterprise security objectives.</li><li>
Analyze cybersecurity operational metrics, performance indicators, process bottlenecks, and service delivery challenges to recommend improvements.</li><li>
Develop and implement governance processes supporting RMF, FISMA, FedRAMP, NIST, CISA directives, and SBA cybersecurity compliance requirements.</li><li>
Support organizational change management activities associated with cybersecurity transformation and process modernization efforts.</li><li>
Develop recommendations to improve operational efficiency, reduce cybersecurity risk, streamline service delivery, and enhance mission performance.</li><li>
Assist with development of integrated master schedules, project plans, transition plans, and operational implementation strategies.</li><li>
Support cybersecurity program management activities including reporting, process governance, risk tracking, and stakeholder communications.</li><li>
Develop executive briefings, status reports, business cases, gap analyses, and strategic recommendations for senior leadership.</li><li>
Provide task management and coordination support across cross-functional cybersecurity teams and stakeholders.</li><li>
Monitor process improvement initiatives to ensure successful implementation and measurable operational outcomes.</li><li>
Support continuous process improvement initiatives using Lean, Agile, ITIL, Six Sigma, and industry best practices where applicable.</li><li>
Ensure cybersecurity operational processes align with SBA mission requirements, federal guidance, and enterprise governance standards.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Cybersecurity, Information Technology, Organizational Development, Engineering, or related discipline. Relevant experience may substitute for degree requirements.</li><li>
Minimum of 8 years of experience supporting business process improvement, cybersecurity operations, IT program management, or federal modernization initiatives.</li><li>
Demonstrated experience conducting business process reengineering, workflow optimization, and organizational transformation activities.</li><li>
Experience supporting cybersecurity operations, enterprise IT modernization, governance, or federal cybersecurity programs.</li><li>
Strong understanding of federal cybersecurity requirements including NIST, RMF, FISMA, FedRAMP, and Zero Trust initiatives.</li><li>
Experience developing process maps, workflow documentation, SOPs, governance documentation, and operational procedures.</li><li>
Knowledge of cybersecurity operations, SOC workflows, incident response, vulnerability management, and enterprise security operations.</li><li>
Experience facilitating stakeholder meetings, requirements sessions, workshops, and executive briefings.</li><li>
Strong analytical, organizational, communication, and technical writing skills.</li><li>
Ability to coordinate cross-functional teams and manage multiple priorities in a dynamic operational environment.</li><li>
Experience supporting Agile, ITIL, Lean Six Sigma, or continuous improvement methodologies preferred.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Certifications</b></h2><ul><li>
Project Management Professional (PMP)</li><li>
Certified Business Analysis Professional (CBAP)</li><li>
Lean Six Sigma Green Belt or Black Belt</li><li>
ITIL Foundation or ITIL Managing Professional</li><li>
Certified Information Systems Security Professional (CISSP)</li><li>
Certified Information Security Manager (CISM)</li><li>
SAFe Agile Certification</li><li>
Certified Scrum Master (CSM)</li></ul><br>
<p>
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Business Process Reengineering Specialist

US Department of Veterans Affairs

Biomedical Equipment Support Specialist

Explore 296+ It support specialist in Washington this May. Find roles across top companies and apply now to boost your career.