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it support specialist

EMC, Inc

Hi,Hope you are doing well.We have a Contract opportunity with one of our major clients. They are looking for Help Desk Specialist for one of their important projects.Position: Help Desk Specialist Location: Washington DC (5 Days Onsite)Duration: Long Term ContractRequired: Secret or Clearable or able to obtainMust have ITIL V5 Job Description:<ul><li>Must have three or more years of experience servicing customers in a Desktop Support role.</li></ul>Configure, installs, and supports desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.<ul><li>Provide technical ability to troubleshoot, diagnose, and repair computers, laptops, and other peripherals.</li><li>Provides enhanced desktop and user support service to VIP customers.</li><li>Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.</li><li>Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.</li></ul>Connects and configures IT devices to use computer networks.<ul><li>Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates.</li><li>Provides software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.</li><li>Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.</li><li>Provides virtual assistance sessions such as Windows Remote Assistance and Apple Remote Desktop.</li><li>Develops end-user documentation and instructions.</li><li>Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support.</li><li>Supports disaster recovery and adapts to various types of situations, clients, and tools.</li><li>Ability to work well under pressure and to meet deadlines as needed.</li><li>Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.</li><li>Tracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.</li><li>Stays in regular communication throughout the day with other tiers of support and Management staff.</li><li>Maintains a professional attitude and appearance, while always providing excellent customer service, to include maintaining a good work ethic and assisting other analysts when needed.</li><li>Participates in troubleshooting of issues with the drive towards root cause identification</li><li>Must be able to obtain a Public Trust security clearance.</li><li>Experience with Mac hardware and software is desired.</li><li>Candidate agrees to obtain ITIL Foundation level certification within their first 3 months of employment.</li></ul>One or more of the following industry certifications is highly desired.<ul><li>Help Desk Institute (HDI)</li><li>CompTIA A+</li><li>CompTIA Network+</li><li>CompTIA Security++</li><li>MCSA: Windows 10</li><li>MCSE: Desktop Infrastructure</li><li>MCDST: Microsoft Certified Desktop Support Technician</li><li>ITIL Foundation (within 3 months of hire).</li></ul>Job Types: Contract, PermanentPay: $25.00 - $27.00 per hourExpected hours: 40 per weekWork Location: In person

Onsite Role: Help Desk Specialist in Washington DC

General Dynamics Information Technology

<div>
 
 
 Job Description:
 
 
 
 
 
 Type of Requisition:
 
 
 
 Regular
 
 
 
 
 Clearance Level Must Currently Possess:
 
 
 
 
 None
 
 
 
 
 Clearance Level Must Be Able To Obtain:
 
 
 
 
 None
 
 
 
 Other
 
 
 
 
 Public Trust/Other Required:
 
 
 
 
 
 Job Family:
 
 
 
 
 Technical Support Services
 
 
 
 
 Skills:
 
 
 
 
 
 Job Qualifications:
 
 
 
 Microsoft Office, Service Desk (Inactive), Ticketing Systems
 
 
 
 
 Certifications:
 
 
 
 
 None
 
 
 
 
 Experience:
 
 
 
 
 4 + years of related experience
 
 
 
 
 US Citizenship Required:
 
 
 
 
 Yes
 
 
 
 
 Job Description:
 
 
 
 
 GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
 
 
 
 The work hours for this position is 11:00pm - 7:30am Friday - Tuesday and candidate must be onsite
 
 
 
 
 The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Candidate must be able to work onsite
 
 
 
 
 
 HOW JOB TITLE WILL MAKE AN IMPACT
 
 
 
 
 <ul>
 <li>
 The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
 
 
 </li>
 </ul>
 
 
 WHAT YOU&rsquo;LL NEED TO SUCCEED
 
 
 
 
 <ul>
 <li>
 The applicant must have a technical background
 </li>
 <li>
 Experience working on service desk teams supporting IT services (Desired)
 </li>
 <li>
 Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)
 </li>
 <li>
 The ability to resolve technical and other types of issues with little oversight
 </li>
 <li>
 Strong oral and written communications skills
 </li>
 <li>
 Technical certifications (Desired)
 </li>
 <li>
 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
 </li>
 <li>
 Technical degree preferred
 </li>
 <li>
 Contract requires US Citizenship and the candidate must be able to obtain a public trust.
 
 
 </li>
 </ul>
 
 
 GDIT IS YOUR PLACE:
 
 
 
 
 <ul>
 <li>
 401K with company match
 </li>
 <li>
 Comprehensive health and wellness packages
 </li>
 <li>
 Internal mobility team dedicated to helping you own your career
 </li>
 <li>
 Professional growth opportunities including paid education and certifications
 </li>
 <li>
 Cutting-edge technology you can learn from
 </li>
 <li>
 Rest and recharge with paid vacation and holidays
 
 
 </li>
 </ul>
 The likely hourly rate for this position is between $25.63 - $27.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
 
 
 
 
 Scheduled Weekly Hours:
 
 
 
 
 40
 
 
 
 
 Travel Required:
 
 
 
 
 None
 
 
 
 
 Telecommuting Options:
 
 
 
 
 Onsite
 
 
 
 Work Location:
 
 
 
 USA DC Washington
 
 
 
 Additional Work Locations:
 
 
 
 
 
 Total Rewards At GDIT:
 
 
 
 
 Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
 
 
 We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
 
 
 Join our Talent Community to stay up to date on our career opportunities and events at
 
 
 gdit.com/tc.
 
 
 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
</div>

Help Desk Technical Support - Shift 11:00pm - 7:30am Friday - Tuesday - Secret or TS preferred

Collaboredge

<div><div><div>Short Description:</div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div>Complete Description:</div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
 
 
Work Arrangement / Schedule
 
 
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
 
 
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
 
 
Customer Support Entry Roles and Responsibilities 
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div> 
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div> 
iii. Log and route service requests and incidents in an incident management system</div>
<div> 
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis 
v. Provide a high level of customer service to end users on a daily basis</div>
<div> 
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div> 
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div> 
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div> 
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div> 
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div> 
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div> 
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div> 
 
</div><div>Candidate Skills Matrix:</div>
<div></div>
<div>Following sections are to be filled by the candidate:</div>
<div></div>
<div>Skills | Required/Desired | No. of Years | How many years of experience candidate has?
 
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
 
Customer service support experience in either a face to face or phone support role. | Required | 2 |
 
Excellent written and verbal communication skills in a professional setting | Required | 2 |
 
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
 
Maintain computers, systems, and printers in a professional setting | Required | 1 |
 
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
 
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
 
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
 
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
 
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
 
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
 
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div> 
<div></div>
<div></div>
<div>Background check:
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

White & Case LLP

<div>
 Technology Services team is integral to maintaining the Firm&rsquo;s overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm&rsquo;s offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events. Technology Services plays a significant role in supporting the Firm&rsquo;s systems and people.
 
 
 The Advisor, Tech Support provides essential services and supports the team in making informed decisions and providing quick resolutions on Tech Support matters. This role engages in fact-finding exercises and analysis, applying judgement based on information gathered from multiple sources to enable their team to operate and respond effectively to technical inquiries. The incumbent primarily impacts the team's effectiveness by maintaining high standards of technical work, coordinating the smooth resolution of IT issues to maximise functional performance on a day-to-day basis.
 
 
 
 Key Responsibilities For This Role Include
 
 
 
 <ul>
 <li>
 Provides 2nd line of support services to team members, end users and other stakeholders on typical Tech Support queries and issues
 </li>
 <li>
 Conducts research and analysis on Tech Support matters using data, gathering information from relevant sources, maintaining documentation and applying best judgement to resolve IT issues quickly and effectively
 </li>
 <li>
 Responds promptly to technical inquiries, ensuring accurate recording and efficient resolution, escalating complex issues to senior colleagues and team leaders as necessary
 </li>
 <li>
 Helps the team to maintain system efficiency and security by troubleshooting and problem-solving system issues
 </li>
 <li>
 Supports the Senior Advisor or Manager with providing training and support to users to ensure proper use of technology services and software
 </li>
 <li>
 Collaborates closely with wider teams across the firm to gather key information, contributing to the achievement of team objectives to ensure a holistic approach to technological support
 </li>
 <li>
 Maintains accurate records of tech issues, actions taken, and outcomes within the system to support continuous improvements in service delivery
 </li>
 <li>
 Maintains up-to-date knowledge of Tech Support best practices and trends, sharing insights and recommendations with the team as appropriate
 </li>
 <li>
 May coordinate the work of junior team members and more administrative roles
 </li>
 <li>
 Roles at this level may serve as a supervisor or informal resource
 </li>
 <li>
 Ability to make judgments based on knowledge gained through previous experience
 </li>
 <li>
 Ability to work fairly independently, escalating complex issues for guidance and support
 </li>
 <li>
 Comprehensive understanding of the range of processes, procedures and systems within own discipline
 </li>
 <li>
 Effective analytical and problem - solving skills, with the ability to gather and evaluate information from multiple sources
 </li>
 <li>
 Effective communication and interpersonal skills, with the ability to coordinate work, provide guidance within the team, and collaborate with cross - functional teams
 </li>
 <li>
 Bachelors degree or equivalent experience; likely working towards relevant professional certification/qualification where appropriate to the discipline
 
 
 </li>
 </ul>
 D.C. Pay Range: $73,600 - $110,400
 
 
 
 This role reports to
 
 
 
 Senior Manager, Technology and Desktop Services
 
 
 
 Equal Opportunities
 
 
 
 White &amp; Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm&rsquo;s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
 
 
 Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.
 
 
 
 Benefits At White &amp; Case
 
 
 
 White &amp; Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.
 
 
 The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
 
 
 The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
 
 
 DC Pay Range: -. Salary range in other markets will vary.
 
 
 
 Note to Recruitment Agencies
 
 
 
 Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business&mdash;specific to the relevant office&mdash;before submitting any candidates. CVs or applications sent directly to White &amp; Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.
</div>

Specialist, Technology Support

SAIC

<div>Job ID: 2610744
Location: Washington, DC, US
Date Posted: 2026-03-30
Category: Information Technology
Subcategory: Site Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Senior Desk Side Engineer to provide advanced Tier 2 and Tier 3 technical support to end users in a fast-paced environment. The role serves as the primary escalation point for junior and mid-level engineers, diagnosing and resolving hardware, software, and platform issues across Windows, macOS, and mobile devices. This position includes assisting with the organization&rsquo;s transition to Google Workspace, managing lifecycle activities, and ensuring exceptional service delivery.
This is an onsite role, covering the 10:00 AM &ndash; 7:00 PM shift with core support hours from 7:00 AM to 7:00 PM.
Key Responsibilities:<ul><li>
Provide Tier 2 and Tier 3 deskside support for end-user workstations, laptops, macOS devices, and mobile devices (iPhones/iPads).</li><li>
Diagnose and resolve hardware and software issues, including troubleshooting for Microsoft Windows 10/11 and macOS platforms.</li><li>
Assist users with the transition to and daily use of Google Workspace (Gmail, Drive, Meet, Chat, Docs, Sheets) and provide training as needed.</li><li>
Perform installation, deployment, and configuration activities, including IMAC (Install, Move, Add, Change) procedures and lifecycle refresh tasks.</li><li>
Serve as the escalation point for unresolved technical issues from junior and mid-level engineers, providing mentorship and technical expertise.</li><li>
Support enterprise applications and tools such as SCCM (for imaging), JAMF (for macOS management), Active Directory, VPN, Bomgar, and Zoom.</li><li>
Document resolution progress in ServiceNow and ensure compliance with Service-Level Agreements (SLAs).</li><li>
Consult with users to recommend hardware/software solutions and provide training for basic and specialized applications.</li><li>
Ensure adherence to timelines in a fast-paced environment, prioritizing customer satisfaction.</li></ul> 
Qualifications
Requirements:<ul><li>
Minimum of 4 years of deskside support experience, specializing in Tier 2 and Tier 3 troubleshooting.</li><li>
Education: A bachelor&rsquo;s degree is preferred. A high school diploma or equivalent may be supplemented with 6 additional years of related experience.</li><li>
Strong experience troubleshooting Microsoft Windows and macOS platforms.</li><li>
Familiarity with Google Workspace for Enterprise (e.g., Gmail, Drive, Meet, Docs).</li><li>
Proficiency in enterprise tools and systems, including Active Directory, SCCM, and JAMF.</li><li>
Advanced knowledge of diagnosing and repairing Apple hardware (macOS/iOS).</li><li>
Hands-on experience with remote tools (e.g., Bomgar) and video conferencing platforms (e.g., Zoom).</li><li>
Ability to work independently while coordinating across multiple teams.</li><li>
Must maintain exceptional communication, organizational, and multitasking skills.</li></ul>
Preferred:<ul><li>
Certifications: HDI Technical Support Professional (required within 6 months of hire), A+, Network+, Security+, or JAMF certification.</li><li>
Broad understanding of networking concepts, software integration, and domain administration.</li></ul>
Additional Requirements:<ul><li>
Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years. 
Ability to obtain and maintain a public trust clearance.</li><li>
Must have reliable, independent transportation to support onsite work.</li></ul> 
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Deskside Engineer

i3 Consulting

Position Title: Senior Application Functional Specialist – Oracle Federal Financials
 
Position Summary: 
The Senior Application Functional Specialist is responsible for leading functional design, configuration, support, and optimization of Oracle Federal Financials solutions (Oracle E-Business Suite). This role serves as the bridge between business stakeholders and technical teams, ensuring financial systems align with federal regulations, accounting standards, and mission needs.
 
The specialist provides both functional and operational support, including system configuration, user support, issue resolution, and continuous improvement of Oracle Federal Financials environments, including Subledger Accounting (SLA). The role also supports evaluation of new capabilities, maintains system documentation, and ensures compliance with federal financial management requirements.
 
Key Responsibilities: 
<ul>
<li>Lead functional design, configuration, and ongoing support of Oracle Federal Financial modules (GL, AP, AR, FA, CM, Budgetary Control, Purchasing, Receivables, Federal Administrator, and Subledger Accounting (SLA))</li>
<li>Provide technical and functional support for Oracle Federal Financials environments, including configuration changes, functional setup modifications, and SLA maintenance and enhancements</li>
<li>Support end-to-end business processes across Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R), ensuring alignment with federal financial requirements</li>
<li>Provide user support and help desk services, including issue intake, troubleshooting, problem resolution, and escalation as needed</li>
<li>Manage user accounts and support access control processes in coordination with security and system leadership</li>
<li>Support security incident management, including root cause analysis and validation/testing of corrective actions</li>
<li>Collaborate with finance, accounting, program, and IT stakeholders to gather requirements and prioritize enhancements</li>
<li>Review and evaluate existing business processes and system configurations to identify improvement opportunities and implement new requirements</li>
<li>Provide subject matter expertise and operational support for GL, Purchasing, Payables, Budget, Receivables, Federal Administrator, and SLA modules</li>
<li>Test and evaluate new Oracle E-Business Suite (EBS) product features, patches, and releases; provide recommendations on capabilities and potential impacts to the environment</li>
<li>Facilitate workshops, functional design sessions, and user acceptance testing (UAT)</li>
<li>Develop and maintain functional design documents (FDDs), configuration workbooks, test scripts, and operational documentation</li>
<li>Ensure all system and process documentation is current, accurate, and complete; document previously undocumented processes</li>
<li>Partner with technical teams on integrations, data conversions, and reporting solutions</li>
<li>Troubleshoot and resolve functional issues impacting financial transactions and reporting</li>
<li>Identify and implement opportunities for automation and process improvements</li>
<li>Support financial reporting using Oracle tools (BI Publisher, OTBI, or similar)</li>
<li>Assist with reconciliation, period close processes, and financial analysis</li>
</ul>
Required Qualifications: 
<ul>
<li>Bachelor's degree in Finance, Accounting, Information Systems, or related field</li>
<li>10+ years of experience in Oracle Financials (EBS and/or Oracle Cloud ERP)</li>
<li>Strong functional expertise in financial modules (GL, AP, AR, Budgetary Control, Purchasing, Receivables, SLA, etc.)</li>
<li>Experience providing production support, help desk support, and issue resolution in Oracle financial systems</li>
<li>Experience working in federal financial environments (e.g., Treasury, USSGL, federal reporting)</li>
<li>Proven experience supporting implementations or migrations (e.g., Oracle EBS to Cloud or AWS-hosted environments)</li>
<li>Strong understanding of federal accounting and financial business processes</li>
<li>Experience with Oracle Federal Financials</li>
<li>Knowledge of federal reporting tools (e.g., GTAS, DATA Act reporting)</li>
<li>Experience with Agile or hybrid delivery methodologies</li>
</ul>
Work Environment: 
<ul>
<li>Hybrid work model with 2 days per week onsite at the client location</li>
<li>May require occasional additional onsite presence based on project phases (e.g., testing, go-live, or workshops)</li>
</ul>

Oracle Financials - Funcitional Specialist

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div><div>DSHS ESA Social Service Specialist 2 
 
Are you ready to embark on the next step of your social service career? Consider this exciting role with the Virtual Case Management Center (VCMC) Social Services Team. This opportunity has the option of a hybrid and teleworking work schedule. 
 
As a Social Service Specialist, you will provide professional-level social services to people and/or families, who have barriers, as they progress to self-sufficiency and are applying for or receiving benefits from the Community Services Division (CSD). You will complete in-depth assessments, and employability plans and provide case management for clients with varying degrees of vocational, social, cultural, educational, psychological, and/or physical impairments hindering their economic independence. Your ability to listen, observe, communicate, and understand will aid in engaging in problem-solving with vulnerable adults, children, and families. 
<div></div>

Some of what you'll do:</div><ul><li>
Conduct assessments to determine an individual's level of functioning including evaluating education, social history, living situation, and employment history, as well as physical and mental status</li><li>
Review and interpret medical reports and test results to determine eligibility for programs</li><li>
Authorize additional referrals to medical specialists when indicated by medical evidence</li><li>
Stay up to date on community resources and referral sources for medical, mental, and chemical dependency treatment</li><li>
Develop individualized case plans to provide specific action steps as a result of assessment findings</li><li>
Conduct assessments of vulnerable and disabled applicants</li><li>
Develop a WorkFirst individual responsibility plan</li></ul> 

What we're looking for:<ul><li>
Excellent verbal communication skills when interviewing clients and interacting with coworkers, community partners, medical providers, and stakeholders</li><li>
Ability to serve the public with respect, concern, courtesy, and responsiveness</li><li>
Ability to defuse a hostile situation</li><li>
Willingness to work with hard-to-serve, chronically homeless, mentally ill, and chemically dependent individuals</li><li>
Ability to use automated software applications</li></ul> 

Who should apply?<ul><li>
Professionals with Twelve months of experience as a Social Service Specialist 1 and completion of the agency&rsquo;s Social Service Specialist training program.</li></ul>
Or<ul><li>
A Master's degree in social services, human services, behavioral sciences, criminal law/justice, or an allied field, and one year as a Social Service Specialist 1 or equivalent paid social service experience. A two-year Master's degree in one of the above fields that includes a practicum will be substituted for one year of paid social service experience.</li></ul>
Or 
<ul><li>
A Bachelor's degree in social services, human services, behavioral sciences, criminal law/justice, or an allied field, and two years of paid social service experience performing functions equivalent to a Social Service Specialist 1.</li></ul> 
Note: Additional professional experience described above will substitute year for year for the required education. 
 
Interested? 
Along with your online application, please submit:<ul><li>
Resume</li><li>
Cover Letter</li><li>
Three Professional References</li></ul>
Questions? Contact DSHS Recruiter and reference 02609. 
The Department of Social and Health Services&rsquo; (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency&rsquo;s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.</div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div>Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant&rsquo;s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. 
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. 
E-Verify&reg; is a registered trademark of the U.S. Department of Homeland Security</div></div></div>

DSHS ESA Social Service Specialist 2

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