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computer specialist senior tier ii Jobs in Washington

computer specialist senior tier ii

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help desk specialist i

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it support specialist

Milestone Technologies, Inc.

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
 <br/>
 <br/>
 Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Functioning as part of a Help Desk support team, individuals in this position will serve as a first point of contact providing day-to-day comprehensive technical support to end-users in the areas of hardware, software applications, mobile devices, and network connectivity. The IT Support Specialist will assume full ownership of request and incident resolution, status and tracking of individually assigned tickets, as well as complete Help Desk tasks including initial ticket triage, prioritization, and escalations. Customer predominantly uses Mac OS and Chrome OS, with a growing Windows environment.
 <br/>
 <br/>
 <strong>
  How You Will Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer questions and provide support for employees in person and online (via email, Slack, and tickets)
  </li>
  <li>
   Set up and troubleshoot Computers for employees (primarily MacOS but Windows and Chromebooks in fleet)
  </li>
  <li>
   Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
  </li>
  <li>
   Offer ideas to streamline our processes and improve upon existing programs
  </li>
  <li>
   Take on projects of impact to the employee experience
  </li>
  <li>
   Perform small project-based work to improve IT systems
  </li>
  <li>
   Assist with troubleshooting Bitcoin Mining prototype hardware and software
  </li>
  <li>
   Showcase your knowledge by training other employees on new applications, hardware, and more
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years of Technical Support experience troubleshooting iOS, Chrome OS and Windows systems
  </li>
  <li>
   Experience with GSuite tools including GMail, Google Docs, and Google Calendar
  </li>
  <li>
   Empathy and passion for the customer&rsquo;s experience
  </li>
  <li>
   A drive to assist customers and solve their technical problems
  </li>
  <li>
   A history of providing great customer services
  </li>
  <li>
   Experience with MacOS, Chrome, and Windows
  </li>
  <li>
   Problem solving and intuitive troubleshooting skills
  </li>
  <li>
   Handling multiple issues of varying complexities and priorities at once. Time management and excellent computer skills are a must
  </li>
  <li>
   An understanding of connecting computers to networks especially over WiFi
  </li>
  <li>
   A human-centric approach to your work. You want to be a resource for employees, to help answer questions they have, while in the office
  </li>
  <li>
   An understanding of A/V concepts and functionality
  </li>
  <li>
   VOIP administration experience
  </li>
  <li>
   Command-line Unix experience
  </li>
  <li>
   Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
  </li>
  <li>
   You have a history of expanding your knowledge via technical training (self- taught and/or formal) and certification
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Estimated Pay Range: The estimated pay range for this position is USD $30.00/Hr. - USD $39.00/Hr. and is a Non-Exempt role.
 <br/>
 <br/>
 Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
 <br/>
 <br/>
 <strong>
  <strong>
   Our Commitment to Diversity &amp; Inclusion
   <br/>
   <br/>
  </strong>
 </strong>
 At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
 <br/>
 <br/>
 Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
 <br/>
 <br/>
 We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
 <br/>
 <br/>
</div>


IT Support Specialist

NuAxis Innovations

<div>
 <strong>
  We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
  <br/>
  <br/>
 </strong>
 <strong>
  Technology is our Passion. People are our Purpose.
  <br/>
  <br/>
 </strong>
 We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
 <br/>
 <br/>
 We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
 <strong>
  Help Desk Specialist I s
 </strong>
 for a Full-Time position.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist's activities include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Provide 24x7x365 coverage for all Tier I customer-related issues.
  </li>
  <li>
   Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.
  </li>
  <li>
   Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat).
  </li>
  <li>
   Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
  </li>
  <li>
   Escalate issues reported by WMATA's VIPs
  </li>
  <li>
   Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion.
  </li>
  <li>
   Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
  </li>
  <li>
   Escalate to other support entities when an issue requires a higher level of technical skills.
  </li>
  <li>
   Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
  </li>
  <li>
   Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
  </li>
  <li>
   Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base.
  </li>
  <li>
   Manage incidents, Problems, and Service Requests.  Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education
  </li>
  <li>
   High school diploma or GED (minimum requirement)
  </li>
  <li>
   Associate degree in IT, Computer Science, or related field (preferred but not required)
  </li>
  <li>
   Technical Skills
  </li>
  <li>
   Basic understanding of computer hardware (e.g., desktops, laptops, peripherals)
  </li>
  <li>
   Familiarity with operating systems
  </li>
  <li>
   Windows (most common)
   <br/>
   <br/>
  </li>
 </ul>
 Understanding of troubleshooting steps, including:
 <br/>
 <br/>
 <ul>
  <li>
   Software installation / uninstallation
  </li>
  <li>
   Password resets
  </li>
  <li>
   Network connectivity issues
  </li>
  <li>
   Printer issues
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge of common applications, such as:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 (Outlook, Word, Teams, OneDrive)
  </li>
  <li>
   Web browsers
  </li>
  <li>
   VPN clients
  </li>
  <li>
   Customer Service Skills
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Ability to explain technical issues in simple, clear language
  </li>
  <li>
   Patience and professionalism
  </li>
  <li>
   Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience
  </li>
  <li>
   Soft Skills
  </li>
  <li>
   Problem-solving mindset
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to follow standard operating procedures (SOPs)
  </li>
  <li>
   Organizational skills and ability to document tickets clearly
  </li>
  <li>
   Experience
   <br/>
   <br/>
  </li>
 </ul>
 0&ndash;1 year of IT + basic technical competency
 <br/>
 <br/>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Certifications (Often Preferred, Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ &ndash; the most recognized entry ‑ level IT certification
  </li>
  <li>
   CompTIA IT Fundamentals (ITF+) &ndash; great for beginners
  </li>
  <li>
   Microsoft 365 Certified: Fundamentals &ndash; helpful for MS-based environments
  </li>
  <li>
   HDI Customer Service Representative &ndash; customer support&ndash;specific credential
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
  <br/>
  <br/>
 </strong>
 <strong>
  Our Profile:
  <br/>
  <br/>
 </strong>
 We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.
 <strong>
  Learn More
 </strong>
 <strong>
  .
  <br/>
  <br/>
 </strong>
 NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
 <strong>
  Learn More
 </strong>
 about our Benefits and Culture!
 <br/>
 <br/>
 #NAI #DICE
</div>


Help Desk Specialist I

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor&rsquo;s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities.
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually.
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff.
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks.
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking.
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures.
  </li>
  <li>
   Mentor junior administrative and technical personnel as required.
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy.
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams.
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline.
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles.
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Referral program
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
  </li>
 </ul>
</div>


Tier 2 - Desk Side Support Specialist

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
ITIL Foundation - ITIL - ITIL</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

CACI International

<div>Job Title: Computer Specialist Senior Tier II
<p></p>Job Category: Information Technology
<p></p>Time Type: Full time
<p></p>Minimum Clearance Required to Start: None
<p></p>Employee Type: Regular
<p></p>Percentage of Travel Required: Up to 10%
<p></p>Type of Travel: Local
<p></p>* * *<br>
<p></p><p><br>
<b>The Opportunity:<br>
</b></p><p><br>
Join the United States Capitol Police (USCP) as a Senior Tier II Computer Specialist and play a crucial role in maintaining and optimizing our cutting-edge technology infrastructure. This position offers a unique chance to support the important work of the USCP while advancing your career in IT support and management.
<br>
<br>
<b>Position is onsite
</b><br>
<b>0600 - 1800 Hours - Shift work! Travel is involved.<br>
</b></p><p><br>
<b>Responsibilities:
</b></p><ul><li><p>Implement, maintain, and troubleshoot desktop, laptop, and tablet systems across the USCP's distributed computer environment
</p></li><li><p>Install and configure hardware, software, and peripherals for networked and stand-alone environments
</p></li><li><p>Provide expert technical support and guidance to USCP users on various computer systems and software
</p></li><li><p>Manage the lifecycle of computer equipment, including preparation for reuse, refresh as part of the Capital Equipment Refresh Program (CERP), and proper disposal
</p></li><li><p>Administer and test standardized hardware, software, and network configurations
</p></li><li><p>Coordinate equipment relocation during office moves<br>
</p></li></ul><p><br>
<b>Qualifications:
</b><br>
<br>
<b>Required:
</b></p><p></p><ul><li><p>Must be an US Citizen and pass OBIC Criminal Check
</p></li><li><p>Bachelor's Degree in Computer Science, Information Technology, or Engineering (or equivalent experience)
</p></li><li><p>5+ years of experience in a similar IT support role
</p></li><li><p>Proficiency with Microsoft Windows 11, Microsoft Office 365, and Exchange/Outlook
</p></li><li><p>Strong troubleshooting and problem-solving skills for hardware and software issues
</p></li><li><p>Experience with trouble-ticketing systems
</p></li><li><p>Excellent communication skills, both verbal and written
</p></li><li><p>Ability to lift up to 50 lbs<br>
</p></li></ul><p><br>
<b>Desired:
</b></p><p></p><ul><li><p>Experience supporting local and wide area networks
</p></li><li><p>Familiarity with mobile platforms and tablet devices
</p></li><li><p>Knowledge of IT asset management practices
</p></li><li><p>Experience providing remote technical support
</p></li></ul><p></p><ul><li></li></ul><p></p><p><b>What You Can Expect:
 </b></p><p><b>A culture of integrity.
</b></p><p>At CACI, we place character and innovation at the center of everything we do. As a valued team member, you&rsquo;ll be part of a high-performing group dedicated to our customer&rsquo;s missions and driven by a higher purpose &ndash; to ensure the safety of our nation.
</p><p><b>An environment of trust.
</b></p><p>CACI values the unique contributions that every employee brings to our company and our customers - every day. You&rsquo;ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
</p><p><b>A focus on continuous growth.
</b></p><p>Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground &mdash; in your career and in our legacy.<br>
</p><p></p><br>
<p><b>Pay Range </b>:
</p><p>There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
</p><p></p><p>The proposed salary range for this position is:
</p>$49,900 - $100,000
<p></p><div><i>CACI is </i><i>an Equal Opportunity Employer. </i><i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any </i><i>other protected characteristic.</i></div></div>

Computer Specialist Senior Tier II

<div>
 Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures
  </li>
  <li>
   Mentor junior administrative and technical personnel as required
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) with matching and 100% Vested
  </li>
  <li>
   Health Insurance - 3 plans to select from
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Short Term Disability
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   AD&amp;D
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Training
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Referral program
  </li>
  <li>
   Paid Legal Plan
  </li>
  <li>
   and more...
   <br/>
   <br/>
  </li>
 </ul>
 Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
 <br/>
 <br/>
 Applicants selected must be able to obtain and maintain a federal government clearance.
</div>


Tier 2 Service Desk Technician

GovCIO

<div>Overview:
<div>
GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.</div>
Responsibilities:
<div>
The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working closely with the Senior and Journeyman staff to escalate more complex problems.</div><br>
<div></div><ul><li>
Provide initial point of contact (Tier 1 support) for users experiencing hardware, software, and basic network issues via phone, email, and ticketing system.</li><li>
Perform foundational troubleshooting for standard operating environments, including Windows 10/11, M365 suite applications (Outlook, Word, Excel, Teams), and basic network connectivity issues.</li><li>
Accurately document all incidents and service requests within the enterprise ticketing system (e.g., ServiceNow), ensuring clear communication and adherence to established ITIL incident management processes.</li><li>
Assist with user account management within Active Directory and Azure AD, including password resets, account unlocks, and basic group membership modifications.</li><li>
Install, configure, and deploy standard desktop hardware, software, and peripherals (laptops, printers, monitors, etc.).</li><li>
Collaborate with senior team members and participate in training sessions to continuously build technical skills and understanding of enterprise systems.</li><li>
Follow established troubleshooting guides and standard operating procedures (SOPs) to resolve common issues efficiently and effectively.</li></ul>
Qualifications:
<ul><li>High School Diploma or GED required; Technology, Computer Science, or a related field is a strong advantage) with 2-3 years of experience in IT support, help desk, or a related technical field.</li><li>
Clearance Requirement: Must be clearable up to an active Secret clearance.</li></ul><div><b><br>
Required Skills and Experience</b></div><ul><li>
Current DoD 8570 IAT Level II certification (e.g., Security+ CE) is mandatory.</li><li>
Deep, Foundational knowledge of Microsoft environments.</li><li>
Basic understanding of networking concepts (TCP/IP fundamentals, DNS, DHCP) sufficient to troubleshoot basic connectivity issues.</li><li>
Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools.</li><li>
Strong interpersonal and communication skills, with a focus on customer service and clear technical documentation.</li><li>
Eagerness to learn and adapt to new technologies and processes within a fast-paced environment.</li></ul><div><b>
Preferred Skills and Experience</b></div><ul><li>
Completion of an Associate's or Bachelor&rsquo;s degree in Information</li><li>
Prior experience in a federal or military environment (U.S. Coast Guard, DoD) is a plus.</li><li>
Familiarity Basic familiarity with Active Directory administration tasks.</li><li>
Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Fundamentals).</li></ul><br>
<div></div>
Company Overview:
<div>
GovCIO is a team of transformers-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.<br>
<br>
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?</div><div></div><div><b><br>
What You Can Expect</b></div><div></div><div><b><br>
Interview &amp; Hiring Process</b></div><div>
If you are selected to move forward through the process, here&rsquo;s what you can expect:</div><ul><li>
During the Interview Process</li><li><ul><li>
Virtual video interview conducted via video with the hiring manager and/or team</li><li>
Camera must be on</li><li>
A valid photo ID must be presented during each interview</li></ul></li></ul><ul><li>
During the Hiring Process</li><li><ul><li>
Enhanced Biometrics ID verification screening</li><li>
Background check, to include:</li><li><ul><li>
Criminal history (past 7 years)</li><li>
Verification of your highest level of education</li><li>
Verification of your employment history (past 7 years), based on information provided in your application</li></ul></li></ul></li></ul><div><b>
Employee Perks</b></div><div>
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:</div><ul><li>
Employee Assistance Program (EAP)</li><li>
Corporate Discounts</li><li>
Learning &amp; Development platform, to include certification preparation content</li><li>
Training, Education and Certification Assistance*</li><li>
Referral Bonus Program</li><li>
Internal Mobility Program</li><li>
Pet Insurance</li><li>
Flexible Work Environment</li><li>Available to full-time employees</li></ul><div></div><div><br>
Our employees&rsquo; unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.</div><div></div><div><b><br>
We are an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.</div><div></div><div><b><br>
Posted Pay Range</b></div><div>
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an &ldquo;at-will position&rdquo; and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.</div>
Posted Salary Range: USD $27.25 - USD $30.80 /Hr.</div>

IT Support Help Desk Specialist (Junior)

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