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it support technician

Radancy

<div>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. 
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical. 
What does a great IT Desktop Support Technician do?<ul><li>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</li><li>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</li><li>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</li><li>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</li><li>
Maintain cleanliness and organization of local office server room.</li><li>
Configure and administer local phone system and coordinate wiring within network switch closet.</li><li>
Be the local expert for all technology related issues.</li><li>
Provide technical support for Macintosh hardware and OS.</li><li>
Share job responsibilities and knowledge within the Team.</li><li>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</li><li>
Manage virtual and physical server environment for offices.</li><li>
Manage and maintain office copiers and network printers</li><li>
Answer limited number of support desk phone calls</li></ul> 
Requirements for consideration<ul><li>
Must have experience supporting Apple Mac environments and Mac OSX.</li><li>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</li><li>Experience with remote support solutions.</li><li>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</li></ul>
 Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul>
Location: This role is in our New York Office, with a requirement of 3 days in the office. 
Our Benefits: 
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 
<ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div>
Salary Range: USD $50,000.00 &ndash; $57,000.00* 
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

IT Support Technician

MetroPlusHealth

<div>Job Ref: TE0090 
Category: Information Technology 
Department: INFORMATION TECHNOLOGY 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Reporting to the Help Desk Manager, the Service Desk Technician will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service. This role will provide day to day support for application, hardware and networking issues. The Service Desk technician should be able to handle a minimum of 60 customer contacts a day while maintaining a 90% first call resolution.
Duties &amp; Responsibilities
<ul><li>Acts as the first point of contact for all IT issues, quickly responding customers request for IT service within SLA guidelines.</li>
<li>Serves as primary support for end user access management requests including new employee technology onboarding, account setups, access changes and terminations. Follows established audit procedures to ensure all employees receive proper access as authorized by their job function.</li>
<li>Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.</li>
<li>Uses remote tools (Go to assist, SCCM) to further diagnose and troubleshoot issues at remote locations.</li>
<li>Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in ticketing before reassignment.</li>
<li>Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team&rsquo;s knowledge base.</li>
<li>Assists in identification of trends in incidents, recommending recurring issues for problem management process.</li>
<li>To ensure continuity of essential services, this role maybe required to work variable shifts and/or overtime depending on business</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>Must be attending college</li>
<li>Willing to learn new technologies</li>
<li>Fundamental knowledge of Windows 10</li>
<li>Proficient in Microsoft Office</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid #MPH50</div>

Summer Intern - Service Desk Technician

Cipriani

POSITION: Help Desk Technician I (Level 1 Support) POSITION PURPOSE The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.ESSENTIAL FUNCTIONS AND DUTIES <ul><li>Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat</li><li>Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment</li><li>Evaluate business impact and determine the appropriate resolution or escalation path</li><li>Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues</li><li>Perform user account setup, password resets, access provisioning, and basic identity management</li><li>Escalate issues to Level 2/3 support teams with complete and accurate documentation</li><li>Maintain detailed ticket notes, resolutions, and knowledge base documentation</li><li>Monitor and manage ticket queues to ensure SLA response and resolution standards are met</li><li>Assist with employee onboarding and offboarding, including device setup and access provisioning</li><li>Support asset management activities, including inventory tagging, tracking, and audits</li><li>Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment</li><li>Deliver timely status updates and clear communication to end users throughout the support lifecycle</li></ul>KNOWLEDGE, EXPERIENCE AND SKILLS <ul><li>1&ndash;3 years of experience in IT support or help desk roles</li><li>Working knowledge of Windows and macOS environments</li><li>Experience with ticketing systems; Zoho Desk experience strongly preferred</li><li>Familiarity with Microsoft 365 and Google Workspace environments</li><li>Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP</li><li>Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred</li><li>Strong written and verbal communication skills with the ability to explain technical concepts clearly</li><li>Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment</li><li>Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus</li><li>Operating Systems: Windows, iOS, Android, macOS</li><li>Productivity Suite: Microsoft 365, Google Workspace</li><li>Ticketing System: Zoho Desk</li><li>Identity &amp; Access: Active Directory, Azure AD</li><li>Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist</li><li>Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment</li><li>Collaboration Tools: Teams, Zoom</li></ul>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION <ul><li>Ability to sit or stand for extended periods while providing technical support</li><li>Ability to lift, carry, and move IT equipment weighing up to 50 pounds</li><li>Dexterity to set up, configure, and troubleshoot hardware and peripherals</li><li>Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management</li><li>Capability to work in a fast-paced, on-site support environment</li></ul>INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.Cipriani is an equal opportunity employer. Pay: $21.00 - $23.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Help Desk Technician Level I

Municipal Credit Union

<div>About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Desktop Technician plays a key role in supporting and maintaining MCU&rsquo;s end-user technology environment. This position provides hands-on technical support for desktops, laptops, virtual desktops, and peripherals, while ensuring systems are compliant, secure, and optimized for productivity. The Desktop Technician works closely with IT teams to resolve technical issues, support business operations, and contribute to technology initiatives. 
Responsibilities: 
Specific duties include, but are not limited to, the following:<ul><li>
Provide support for desktops, laptops, peripherals, and mobile devices.</li><li>
Troubleshoot and resolve hardware, software, connectivity, and printing issues.</li><li>
Support end-users in Citrix, VMware Horizon, or AVD environments.</li><li>
Assist with PowerShell scripting and execution for system tasks and automation.</li><li>
Deploy devices using Microsoft Intune, MECM, or JAMF.</li><li>
Support identity management, MFA enrollment, and encryption policy enforcement.</li><li>
Ensure endpoints meet security and compliance standards.</li><li>
Provide in-person support to branches and VIP users as needed.</li><li>
Maintain asset inventory and perform IT lifecycle operations.</li><li>
Collaborate with other IT teams to support infrastructure and project delivery.</li><li>
Adhere to BSA/AML/OFAC compliance requirements.</li><li>
Perform other duties as required.</li></ul> 
Requirements:<ul><li>
Minimum of 4 years of experience in a similar IT support role.</li><li>
Proficient in Windows 10/11, with basic macOS and IOS experience.</li><li>
Working knowledge of TCP/IP networking (IP addressing, DNS, DHCP).</li><li>
Experience using and troubleshooting VDI (Citrix, VMware, or Azure Virtual Desktop).</li><li>
Understanding of PowerShell scripting and ability to run and troubleshoot scripts.</li><li>
Familiarity with endpoint management tools such as Intune, MECM, or JAMF.</li><li>
Strong communication and documentation skills.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Ability to lift at least 40 pounds.</li></ul>
Competencies:<ul><li>
Technical Expertise &ndash; Strong diagnostic and technical troubleshooting abilities.</li><li>
Compliance Awareness &ndash; Follows security procedures and compliance standards.</li><li>
Customer Focus &ndash; Delivers professional and helpful service to all end-users.</li><li>
Accountability &ndash; Takes ownership of support tasks and ensures completion.</li><li>
Collaboration &ndash; Works cooperatively with IT team members and stakeholders.</li><li>
Adaptability &ndash; Learns and applies new technologies and procedures quickly.</li></ul> 
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you&rsquo;ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results. 
What we can offer you:
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. 
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.</div>

Desktop Technician Level 1

METARPO

Must Have Skills: Desktop Support Engineer, White Glove Support, Mac OS environments Nice to have skills: Good communication and problem-solving skills
 
Role Overview: 
We are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills, deep technical knowledge, and a strong customer first mindset. The engineer will support high visibility VIP executives, ensuring seamless technology experience with minimal downtime.
 
Key Responsibilities: 
? Provide first-level and second-level technical support to end users.
 ? Install, configure, and upgrade hardware, software, and peripheral devices.
 ? Troubleshoot system issues including desktops, laptops, printers, networks, and applications.
 ? Perform system maintenance, diagnostics, and updates as required.
 ? Manage user accounts, permissions, and workstation configurations.
 ? Resolve issues through remote troubleshooting tools when required.
 ? Document technical issues, resolutions, and maintain logs for future reference.
 ? Coordinate with internal teams or external vendors for unresolved issues.
 ? Ensure minimal downtime by proactively identifying and resolving potential issues.
 
Required Skills & Qualifications: 
? Proven work experience as a Desktop Support Engineer, IT Support Technician, or similar role.
 ? Strong understanding of Windows OS, basic networking, and system configurations.
 
? Hands-on experience in installing and troubleshooting: 
o Operating systems
 o Software applications
 o Hardware components
 ? Familiarity with remote support tools (e.g., AnyDesk, TeamViewer, MS Quick Assist, etc.).
 ? Excellent communication skills with the ability to explain technical topics clearly.
 ? Strong problem-solving attitude and ability to work under minimal supervision.
 ? Customer-focused approach with a commitment to delivering high-quality support.
 
Preferred Qualifications: 
Certifications such as CompTIA A , Microsoft MCP/MCSA, or equivalent.
 Knowledge of ITSM tools like ServiceNow, Jira, ManageEngine, etc.
 Experience in Active Directory, user account management, and basic network troubleshooting.
 
Experience working in luxury retail, executive offices, or high-pressure corporate environments.
 Certifications such as CompTIA A , Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
 Familiarity with end-user device lifecycle management and asset tracking

White Glove Support Engineer

Trillium Management

<div>Trillium is a leading proprietary trading firm active in US Equities, US Options, Canadian Equities, and OTC Equities. With trading technology built, tested, and optimized in-house, our engineers and technologists collaborate with our traders to deliver tools and functionality designed to support their needs. Our passion for the markets and our drive to succeed have propelled our track record of growth and profitability for over 20 years. At Trillium, we are a team of problem solvers and independent thinkers dedicated to seizing market opportunities.
We are headquartered in New York City, with additional trading floors in Chicago and Miami. To learn more about Trillium, visit www.trlm.com
The Role 
Trillium is seeking a motivated, energetic, and technology-focused IT Support Intern to join our Systems and Support team. This role is designed for an aspiring IT professional eager to gain hands-on experience managing enterprise systems and supporting users in a fast-paced environment. This internship offers significant exposure to real-world infrastructure operations and has strong potential to evolve into a full-time position for a candidate who demonstrates technical growth and cultural fit. 
Responsibilities<ul><li>
Deployment: Assist with moving, setting up, and deploying workstations, monitors, and peripherals.</li><li>
Endpoint Management: Build, image, and configure Windows workstations using modern deployment tools.</li><li>
User Support: Provide day-to-day technical troubleshooting (Level 1) for local and remote staff.</li><li>
Lifecycle Management: Support user onboarding and offboarding processes, including hardware prep and account provisioning.</li><li>
System Administration: Assist with tasks in Active Directory (User groups/permissions) and Microsoft 365 (Exchange, Teams, OneDrive).</li><li>
Documentation: Maintain accurate, clear documentation of IT procedures and hardware inventory.</li><li>
Facility Support: Troubleshoot office equipment, including printers and A/V conferencing tools.</li></ul> 

Requirements 
<ul><li>
Strong interest in Information Technology and Systems Administration.</li><li>
A &quot;no task too small&quot; attitude with a high degree of initiative.</li><li>
Basic understanding of computer hardware, PC components, and Windows OS.</li><li>
Excellent communication skills and a professional, user-first attitude.</li><li>
Ability to lift and move workstations and IT equipment (up to 40 lbs) as needed.</li><li>
Preferred (Nice-to-Have):</li><li><ul><li>
Foundational exposure to Active Directory, Entra ID, or Microsoft 365.</li><li>
Familiarity with Atlassian Jira or any ticketing system</li><li>
Current enrollment in or recent graduation from a related IT or Computer Science program.</li></ul></li></ul> 

Benefits 
<ul><li>
Complimentary breakfast on Tuesdays and lunch on Wednesdays and Thursdays</li><li>
Join us for exciting outings such as mentor dinners, and field trips to Bloomberg HQ and the NYSE</li><li>
Engage with senior management and gain insights from leaders across the firm</li><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

IT Support Intern

IT Accel, Inc.

<div>
 Job Description:
 
 
 This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
 
 
 Responsibilities include, but are not limited to:
 
 
 <ul>
 <li>
 Assist with Moves, Adds, and Changes (MAC)
 </li>
 <li>
 Build, deploy, and maintain end-user devices
 </li>
 <li>
 Track, prioritize, document, and resolve incident tickets
 </li>
 <li>
 Manage and audit hardware and software inventory
 </li>
 <li>
 Provide technical guidance and training to end users
 </li>
 <li>
 Troubleshoot advanced technical issues
 </li>
 <li>
 Support and maintain O365, VDI, and mobile environments
 </li>
 <li>
 Maintain strong responsiveness, communication, and professionalism
 
 
 </li>
 </ul>
 Required Skills:
 
 
 <ul>
 <li>
 Windows 11 Enterprise and Microsoft Office 365
 </li>
 <li>
 Active Directory administration (structure, policies, management)
 </li>
 <li>
 Network fundamentals (connections, components, protocols)
 </li>
 <li>
 Local and remote end-user support experience
 </li>
 <li>
 Intune Mobile Device Management
 </li>
 <li>
 Experience supporting laptops and desktop hardware
 </li>
 <li>
 Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
 
 
 </li>
 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 VOIP systems administration
 </li>
 <li>
 Enterprise video conferencing systems
 </li>
 <li>
 Patch management and software deployment
 </li>
 <li>
 Python or PowerShell scripting
 </li>
 <li>
 Knowledge of network and internet security
 </li>
 <li>
 Familiarity with ITIL processes and incident management
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 1-3 years of professional IT support experience
 </li>
 <li>
 Experience providing white-glove support in a fast-paced environment
 </li>
 <li>
 Strong troubleshooting skills and ability to work independently
 </li>
 <li>
 Participation in an on-call rotation is required
 
 
 </li>
 </ul>
 #itacceljobs
</div>

Service Desk Specialist

Explore 1099+ It support technician in New York this March. Find roles across top companies and apply now to boost your career.