technical support engineer Jobs in Washington

technical support engineer

administrative support specialist Jobs in Washington

administrative support specialist

associate tech support analyst Jobs in Washington

associate tech support analyst

business services technician Jobs in Washington

business services technician

client support technician Jobs in Washington

client support technician

it support technician

#twiceasnice Recruiting

<div>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req)
  </strong>
 </p>
 <p>
  <strong>
   Location: Remote from Washington
  </strong>
 </p>
 <p>
  <strong>
   Salary: $60,000 + Benefits
  </strong>
 </p>
 <p>
  <strong>
   Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, &amp; Paid Holidays
  </strong>
 </p>
 <p>
  <strong>
   Job Type: Full-Time
  </strong>
 </p>
 <p>
  <strong>
   Typical Hours: M-F, 8am-5pm PST
  </strong>
 </p>
 <p>
  <strong>
   Start Date: ASAP
  </strong>
 </p>
 <p>
  <strong>
   Sponsorship: Not available
  </strong>
 </p>
 <p>
  <strong>
   Relocation Assistance: Not Available
  </strong>
 </p>
 <p>
  <strong>
   Travel: 25% within Washington (~2-day trips per month + ~1 overnight; driving required)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor&rsquo;s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Provide Tier 1 (75%) technical support for hardware, software, and access issues
 </p>
 <p>
  &bull; Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
 </p>
 <p>
  &bull; Resolve Microsoft 365 account issues including email, login, and access problems
 </p>
 <p>
  &bull; Support Windows desktop and laptop systems including configuration and maintenance
 </p>
 <p>
  &bull; Install and configure desktops, laptops, printers, and scanners for end users
 </p>
 <p>
  &bull; Travel to client sites to complete installations, data transfers, and onsite issue resolution
 </p>
 <p>
  &bull; Address basic connectivity issues with support from senior technicians as needed
 </p>
 <p>
  &bull; Document and manage service tickets using the Autotask ticketing system
 </p>
 <p>
  &bull; Perform basic hardware repairs and component troubleshooting for desktops and laptops
 </p>
 <p>
  &bull; Support clients during outages and communicate issue status and resolution clearly
 </p>
 <p>
  &bull; Deliver professional end-user support while maintaining high levels of customer satisfaction
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Associate or Bachelor&rsquo;s degree in a computer science related field is required
 </p>
 <p>
  &bull; 1+ years of IT support experience is required
 </p>
 <p>
  &bull; Strong understanding of Windows operating systems and Microsoft 365 is required
 </p>
 <p>
  &bull; Knowledge of desktop and laptop hardware components with basic repair skills is required
 </p>
 <p>
  &bull; Driver&rsquo;s license and reliable personal vehicle are required
 </p>
 <p>
  &bull; Ability to travel 25% within the state of Washington is required
 </p>
</div>


IT Support Technician ($60K, Degree + 1 Year Exp & 25% Travel Req)

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Desktop Support Technician </b>for a Full-Time<b> </b>position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking a Desktop Support Technician (DST) for a full time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.</p><p><b>
Essential Functions:</b></p><p>
Some of the primary responsibilities of this role would include:</p><ul><li>
All aspects of both Remote and Deskside computer support</li><li>
Owning, tracking and resolving Information Technology (IT) incidents and requests</li><li>
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs</li><li>
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems</li></ul><p>
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</p><p><b>
Education:</b></p><ul><li>
High school diploma or equivalent. Bachelor&rsquo;s Degree preferred.</li><li>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 10 business days of hire</li><li>
CompTIA A+ Certification &ndash; required within 90 days of hire</li><li>
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred</li><li>
Apple Support Certification preferred</li></ul><p><b>
Knowledge Requirements:</b></p><ul><li>
Incident Management</li><li>
Problem Management</li><li>
Change Management</li><li>
Critical thinking skills</li><li>
Active listening skills and effective communication strategies</li><li>
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)</li><li>
Enterprise ticketing application experience - Remedy Service Management experience preferred.</li><li>
Installation and maintenance of Windows OS</li><li>
Installation and maintenance of Apple preferred</li><li>
Installation and maintenance of mobile devices</li><li>
Installation/updating of desktop software</li><li>
Remote desktop connections</li><li>
Antivirus support</li><li>
Backup and recovery</li><li>
Desktop performance monitoring and optimization</li></ul><p><b>
Experience:</b></p><p>
Two (2)+ years experience in an enterprise call center - help desk - service desk &ndash; desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

Desktop Support Technician

Aardwolf Consulting LLC

<div>
 <strong>
  About Aardwolf Consulting
  <br/>
  <br/>
 </strong>
 Aardwolf Consulting is an IT services firm supporting federal government clients. Our tagline is simple:
 <em>
  Sleep well at night.
 </em>
 We deliver reliable, secure IT operations so our clients can focus on their mission.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We're looking for a sharp, customer-focused Help Desk Technician to provide Tier I and Tier II support in a hybrid federal environment. You'll be the first and second line of defense for end users &mdash; resolving issues over the phone and via ticket. This role requires real technical aptitude and a willingness to learn fast.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have an active Public Trust Clearance*
   <br/>
   <br/>
  </li>
 </ul>
 This position requires full-time, on-site presence at the client site during an initial 6-month onboarding period (Monday-Friday, 11:30 AM-8:00 PM). Upon successful completion of the onboarding period, the schedule transitions to a hybrid arrangement with approximately 50% remote and 50% on-site.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier I and Tier II technical support via phone, email, and ServiceNow ticketing system
  </li>
  <li>
   Troubleshoot hardware, software, and connectivity issues for Windows endpoints and M365 applications (Outlook, Teams, SharePoint, OneDrive)
  </li>
  <li>
   Manage and resolve ServiceNow incidents and service requests within established SLAs
  </li>
  <li>
   Perform account administration in Active Directory / Azure AD (password resets, group memberships, access provisioning)
  </li>
  <li>
   Support M365 licensing, mailbox configuration, and Teams/SharePoint issues
  </li>
  <li>
   Document troubleshooting steps and resolutions clearly in ServiceNow
  </li>
  <li>
   Escalate complex issues appropriately while maintaining ownership of the ticket
  </li>
  <li>
   Assist with onboarding/offboarding and endpoint setup
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a US Citizen with an active Public Trust clearance
  </li>
  <li>
   Strong working knowledge of Windows 11 and Microsoft 365 suite
  </li>
  <li>
   Familiarity with ServiceNow or a comparable ITSM platform
  </li>
  <li>
   Understanding of Active Directory / Azure AD basics
  </li>
  <li>
   Excellent phone presence and communication skills &mdash; you'll spend significant time supporting users verbally
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, etc.)
  </li>
  <li>
   Experience supporting federal government environments
  </li>
  <li>
   Familiarity with Intune / endpoint management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Competitive salary commensurate with experience. Full benefits package including health, dental, vision, and 401(k).
</div>


Help Desk Technician - Tier I/II

Chenega Corporation

<div>Overview:
<div><b>
Mid-level Help Desk Support Technician</b></div><div></div><div><b><br>
Navy Yard, Washington, DC</b></div><div></div><div><br>
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</div><div></div><div><br>
The <b>Mid-level Help Desk Support Technician</b> provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configuration.</div>
Responsibilities:
<ul><li>Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
</li><li>Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs and other application software programs.
</li><li>Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>Associate degree from an accredited institution with 3+ years of experience OR</li><li><ul><li>
Bachelor&rsquo;s degree (preferred)
</li></ul></li><li>High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree</li><li>
CompTIA Certification A+, Network+, or Security+</li><li>
Secret clearance required</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li>
Understanding of desktops, peripherals, operating systems (Windows, macOS), and software applications.</li><li>
Techniques for diagnosing and resolving hardware, software, and network issues.</li><li>
Familiarity with installing and configuring PCs, printers, OS, and application software.</li><li>
Basics of antivirus, firewalls, and data protection.</li><li>
Ability to identify and fix hardware, software, and network issues.</li><li>
Strong communication skills for helping users, both remotely and in person.</li><li>
Hands-on skills to set up and configure PCs, peripherals, and software.</li><li>
Analytical thinking for quick and effective issue resolution.</li><li>
Ability to prioritize tasks and manage multiple support requests.</li><li>
Quick learner in new technologies and systems.</li><li>
Careful installation, configuration, and documentation to avoid errors.</li><li>
Ability to explain technical processes in a simple, user-friendly way.</li><li>
Managing multiple technical issues simultaneously without loss of quality.</li></ul><div><b>
How you&rsquo;ll grow</b></div><div>
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.</div><div></div><div><br>
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</div><div></div><div><b><br>
Benefits</b></div><div>
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</div><div>
Learn more about what working at Chenega MIOS can mean for you.</div><div></div><div><b><br>
Chenega MIOS&rsquo;s culture</b></div><div>
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</div><div></div><div><b><br>
Corporate citizenship</b></div><div>
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</div><div>
Learn more about Chenega&rsquo;s impact on the world.</div><div>
Chenega MIOS News- https://chenegamios.com/news/</div><div></div><div><b><br>
Tips from your Talent Acquisition Team</b></div><div>
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</div><div>
Chenega MIOS web site - www.chenegamios.com</div><div>
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm</div><div>
LinkedIn - https://www.linkedin.com/company/1472684/</div><div>
Facebook - https://www.facebook.com/chenegamios/</div><div></div><div><br>
#Chenega Defense &amp; Aerospace Solutions, LLC</div>
Teleworking Permitted?: false</div>

Mid-level Help Desk Support Technician

<div><p>ECS is seeking an <b><i>IT Support Lead</i></b> to work in our <b><i>Washington, DC </i></b>office. <b>Please Note:</b><b> This position is contingent upon contract award.</b></p>
<p>
</p><p>ECS is seeking an IT Support Lead to supervise and modernize day-to-day IT support operations at the SEC. While this role involves traditional support leadership&mdash;managing technicians, handling escalations, and meeting SLA targets&mdash;the SEC is looking for a leader who will actively drive automation and AI adoption within the support function. The future of IT support at the SEC is one where AI-powered chatbots handle routine requests, automated workflows resolve common issues without human touch, and data analytics identify patterns that prevent repeat incidents.</p>
<p>
</p><p>You will lead a team of support technicians while partnering with the Solutions Engineers and Knowledge Managers to implement intelligent self-service portals, automated ticket routing, and predictive support tools. You are expected to be a hands-on leader who can both manage people and implement the automation tools that will transform how support is delivered.</p>
<div>
</div><p><i>General Description of Benefits</i></p>
Requirements:
<ul><li>7+ years of IT support experience with at least 2 years in a lead or supervisory role</li>
<li>Experience implementing support automation&mdash;chatbots, automated ticket routing, self-service portals, or automated resolution workflows</li>
<li>Strong knowledge of ServiceNOW (or equivalent ITSM platform) including workflow design and automation capabilities</li>
<li>Experience using data and analytics to identify trends, reduce ticket volume, and improve first-call resolution rates</li>
<li>Proven ability to manage and develop support teams of 10+ personnel</li>
<li>Strong knowledge of Windows, Office 365, enterprise applications, and standard enterprise IT support tools</li>
<li>Customer-service orientation with excellent communication skills for interfacing with government end users</li>
<li><b><i>Active Secret clearance or ability to obtain; U.S. citizenship required</i></b></li>
<li><b><i>Bachelor's degree in Information Technology or related field. Equivalent combination of education and 10+ years of IT support experience accepted.</i></b></li>
</ul>
<br>
Req Benefits:
<div>https://ecstech.com/careers/benefits/&quot;&gt;https://ecstech.com/careers/benefits/</div></div>

IT Support Lead

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

Allied Universal Technology Services

<div><p>Security Service Technician</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Join Allied Universal&reg; Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.
</p><p>Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p><b>
What to expect as a Commercial Security Service Technician:</b></p><br>
<p></p><p>The Security Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.
</p><ul><li>Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
<ul><li>(Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)</li></ul></li>
<li>Troubleshoot system installations in such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code</li>
<li>Apply all necessary documentation for tracking of service-related issues</li>
<li>Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment and CCTV testing devices</li>
<li>Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications</li>
<li>Establish and maintain effective working relationships with both internal and external customers</li>
<li>Provide phone and on-line remote diagnostic support
</li><li>Drive to commercial client sites with a company-issued vehicle to perform service</li>
<li>Perform other duties as assigned by Operations Management</li></ul><p><b>
What knowledge and skills are required:</b>
</p><ul><li>A high Degree, Vocational School or equivalent required</li>
<li>2+ years of field experience</li>
<li>Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI</li>
<li>Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired</li>
<li>Understanding of Windows operating systems and overall IT network topology</li>
<li>Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values</li>
<li>Ability to meet deadlines and work in a fast-based environment with minimum direction</li>
<li>Good communication skills for effective interaction with internal &amp; external customers</li>
<li>Available for scheduled &ldquo;on-call&quot; duties to respond to emergency service calls</li>
<li>Strong troubleshooting skills and mechanical and electronic aptitude</li>
<li>Capable of lifting up to 50lbs and work on ladder heights of up to 16'</li>
<li>Be able to work independently or as a member of a team</li>
<li>Good verbal and written communication skills</li></ul><p><b>
BENEFITS:
</b></p><ul><li>Medical, dental, vision, retirement plan, basic life, AD&amp;D, and disability insurance</li>
<li>Hourly pay rate: $40-55 / hr</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1551898</div>

Security Service Technician

Explore 775+ It support technician in Washington this March. Find roles across top companies and apply now to boost your career.