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it support technician service desk

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div> 
This key role is based on-site in our corporate office in Atlanta, Georgia.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li>
Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li>
Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li>Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li>
Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li>
Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li>
Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li>Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li>
Software Installation Support: Assist employees with software installations using elevated admin privileges.</li><li>
Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul> 
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div>
Skills and Attributes:</div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div>
Our Vision in IT: 
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div> 
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div>

IT Support Technician - Service Desk

LifeSouth Community Blood Centers

<div>LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Computer Support Specialist in Dunwoody, GA. The Computer Support Specialist (CSS) is the first point of contact for supported users having technical questions or issues with a variety of standard and proprietary software applications and hardware products. The CSS handles calls and email, troubleshoots and documents issues, and provides resolution or escalates to the next tier of support as appropriate. Excellent customer service and taking ownership of issues are key elements of the position, demonstrated by research, monitoring escalated items and providing updates to supported users through resolution.
**This is an on-site position. Attendance is a requirement for this position.**
If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered.
Our Benefits<ul><li>Generous Paid Time Off (PTO)</li><li>Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days</li><li>Supplemental insurances including life, cancer, accident, and disability</li><li>Access to mental wellness resources and counseling through telehealth</li><li>Free basic life insurance for full-time employees</li><li>Holiday premium paid on certain holidays</li><li>Health Savings Account (HSA) with employer match each pay period</li><li>Employer funded retirement plan for vested employees &amp; 403b offered</li><li>Access to wages prior to pay day</li></ul>
Call Handling and Documentation<ul><li>Answer internal and external customer calls and email in accord with internal service levels and standards</li><li>Document issues accurately and in detail in the help desk ticketing application. Follow established processes and standards for opening, updating, assigning and closing tickets</li><li>Notify management of potentially dissatisfied internal or external customers</li><li>Monitor call queues, email and voicemail to ensure prompt answer and follow up</li><li>Explain technical details in a plain, clear and simple manner</li></ul>
Troubleshooting, Escalation and Resolution<ul><li>Use issue identification and troubleshooting methodologies to advance issues toward resolution</li><li>Utilize knowledge base, print and online documentation</li><li>Contribute information and solutions to the knowledge base, update documentation and share insight with the support team</li><li>Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team</li></ul>
Daily Workflow<ul><li>Monitor, research and follow up on open tickets</li><li>Provide end users and customers with status updates on open tickets</li><li>Maintain knowledge and proficiency with supported applications and platforms</li><li>Participate in help desk and client training sessions</li></ul>
Skills, Education and Experience<ul><li>One to two years of experience in a help desk, deskside support or call center computer support environment</li><li>IT and/or help desk certifications (MCP or CompTia A+) required</li><li>Experience with ticketing applications and call center applications</li><li>College or technology school degree preferred</li><li>Strong technical troubleshooting and customer service skills</li><li>Strong verbal and written communication skills</li><li>Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc.</li></ul>
Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience.
Who We Are
LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.
Our Mission
To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.
If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered.
This is a full-time position. Starting salary is $20.00 - $22.00 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.
The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.
LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer.
If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.</div>

Computer Support Specialist

CityVet

<div>Happy people. Healthy pets.

At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.

All pet lovers welcome

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Make pet care your purpose

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Essential qualifications:
<ul>
<li>Computer proficiency</li>
<li>High school diploma or GED</li>
<li>At least 18 years of age at the time of hire</li>
</ul>
A day in the life:
<ul><li>Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
</li><li>Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.</li>
<li>Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client&rsquo;s arrival.</li>
</ul>
Purr-worthy people care
At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.
In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:
<ul><li>Generous Pet-care Discounts</li>
<li>Uniform Allowance</li>
<li>Flexible Schedules</li>
<li>Growth Opportunities</li>
</ul>
Haven&rsquo;t found your role?

Visit our careers page HERE to complete a comprehensive search for a role that fits your personality and skill set.

Know the perfect pet lover?

Submit your contact information HERE for an opportunity to receive up to $10,000 if your contact is hired and meets our Community Referral Program qualifications. Read more about the program HERE! 


Follow the growth of CityVet on LinkedIn!</div>

Midtown- Receptionist - Client Service Specialist

The Home Depot

<div>Position Purpose:
The Workforce Enablement Manager ensures HDES technicians are equipped with the right tools, training, processes, and information to perform at a high standard. This role drives technician readiness, onboarding, upskilling, workflow adoption, and overall field capability. It serves as the bridge between the field and business operations, ensuring all enablement programs are aligned with real operational needs. 
Key Responsibilities:<ul><li>
Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.</li><li>
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.</li><li>
Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.</li><li>
Manage issues and roadblocks that arise related to their area of responsibility.</li><li>
Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.</li><li>
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.</li><li>
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.</li><li>
Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.</li><li>
Maintain knowledge base regarding specific operations and processes within store operations</li><li>
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Direct and indirect reports typically include 2-5 Business Analysts.</li><li>
Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.</li><li>
Typically procedures for analyzing situations and making conclusions are very diverse.</li><li>
Typically considers among many different options or procedures when solving problems.</li><li>
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Ability to influence cross-functionally and build relationships across field and corporate teams. 
<ul><li>Strong understanding of HDES operations, technician workflows, and asset types.</li><li>High capability in training program design, readiness assessment, and content alignment.</li><li>Change management, communication, and facilitation skills.</li><li>Ability to analyze readiness gaps and translate them into actionable training or process improvements.</li></ul></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Strong business, functional and/or store knowledge for their area of responsibility</li><li>
Leadership and management experience preferred</li><li>
Strong operations, retail and/or field experience required</li><li>
Ability to partner/communicate well with the field/stores</li><li>
High sense of urgency in responding to field needs</li><li>
Strong big picture; strategic thinking skills</li><li>
Strong quantitative skills such as statistics and data analysis.</li></ul></div>

Manager, Workforce Enablement (Equipment Services)

Valor Hospitality

<div><h1 class="jobSectionHeader">COMPANY OVERVIEW</h1>
At Valor, we are passionate Hotelitarians&mdash;driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you&rsquo;re someone who notices the little things and strives to make a lasting impact, you&rsquo;ll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
POSITION PROFILE
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.
ESSENTIAL RESPONSIBILTIES<ul><li>
Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.</li><li>
Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.</li><li>
Communicate with the Engineering Department regarding any maintenance requests from the guests.</li><li>
Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.</li><li>
Issues safety deposit boxes to guests when requested.</li><li>
Provide for a safe work environment by following all safety and security procedures and rules.</li><li>
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).</li><li>
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.</li></ul>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Requires having excellent computer and cash handling skills</li><li>
Present a sociable, outgoing, lively and guest service oriented behavior.</li><li>
Working knowledge is generally learned on-the-job.</li><li>
Communicate information and hotel services to management, staff and guests.</li></ul>
PHYSICAL DEMANDS<ul><li>
Ability to stand for extended periods of time.</li><li>
Lift, pull, push, bend, and move items to support the hotel and outlets</li></ul><h1 class="jobSectionHeader">
BENEFITS PACKAGE</h1><ul><li>
Competitive Salary</li><li>
Daily Pay!</li><li>
Team Member Hotel Discount Program</li><li>
Uniforms Provided for most positions</li><li>
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options</li><li>
Paid PTO</li><li>
401k with employer match</li><li>
Food and Beverage Discounts</li><li>
Tuition Reimbursement</li></ul></div>

Guest Services Supervisor

St. George Tanaq Corporation

<div>
 WFH Flexible-Atlanta, GA (http://maps.google.com/maps?q=Atlanta+GA+USA)
 
 
 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 Tanaq Management Services (TMS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in the health, agriculture, technology, and other government services. TMS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Software Developer
 
 to provide hands-on application development and operational support for legacy systems, mission-critical applications, and Commercial Off The Shelf (COTS) platforms that enable Center and Division operations. Working under the technical guidance of the Senior Architect, this role blends operations and maintenance (O&amp;M), application enhancement, and modernization support. The developer ensures system stability, resolves defects, implements enhancements, and maintains security and compliance across supported applications. The position also contributes to cloud alignment and modernization initiatives within approved Azure environments, ensuring all development aligns with enterprise architecture and standards.
 
 
 This is a hybrid remote role based in Atlanta, Georgia. Candidates who currently reside in the Atlanta, GA area will be given preference.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintains, enhances, and modernizes legacy and mission-critical applications using Java, JavaScript, HTML, CSS, .NET, Tomcat, and related technologies.
 </li>
 <li>
 Develops application code, database queries, stored procedures, and views to support operational and business needs.
 </li>
 <li>
 Troubleshoot production issues and performed defect resolution across application, integration, and database layers.
 </li>
 <li>
 Assists in designing, building, and deploying new and existing IT solutions in alignment with enterprise architecture and development standards.
 </li>
 <li>
 Configures, integrates, and supports COTS platforms such as eLabNext and FreezerWorks.
 </li>
 <li>
 Supports Azure IaaS and PaaS environments, including SSL certificate management, environment configuration, and cloud service troubleshooting.
 </li>
 <li>
 Performs vulnerability verification, remediation, and secure coding implementation across Center applications to maintain compliance with security requirements.
 </li>
 <li>
 Collaborates with the Senior Architect and Lead Architect on modernization initiatives and other duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills and Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience as software developer or similar role supporting production applications with secure coding practices.
 </li>
 <li>
 Proficiency in Java, JavaScript, HTML/CSS, .NET, and application server technologies such as Tomcat.
 </li>
 <li>
 Experience developing and optimizing SQL queries, stored procedures, and database objects.
 </li>
 <li>
 Hands-on experience supporting production applications, troubleshooting issues, and resolving defects.
 </li>
 <li>
 Familiarity with secure coding practices, vulnerability remediation, and compliance standards.
 </li>
 <li>
 Experience working with or supporting COTS platforms.
 </li>
 <li>
 Understanding of cloud environments, preferably Microsoft Azure (IaaS and PaaS).
 </li>
 <li>
 Ability to work in a hybrid O&amp;M and development environment with shifting priorities.
 </li>
 <li>
 Strong communication and collaboration skills, with the ability to work under technical guidance and contribute to team-wide initiatives.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with application modernization or cloud migration projects.
 </li>
 <li>
 Knowledge of enterprise architecture frameworks and development standards.
 </li>
 <li>
 Familiarity with DevOps practices, CI/CD pipelines, or automated deployment tools.
 </li>
 <li>
 Experience supporting scientific, research, or laboratory information systems (e.g., eLabNext, FreezerWorks).
 
 
 </li>
 </ul>
 
 Education and Training
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, computer engineering, or related degree. May consider applicants with significantly similar and relevant experience in lieu of degree.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
 
 
 </li>
 </ul>
 
 Benefits Information
 
 
 
 Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
 
 
 
 Who We Are
 
 
 
 Tanaq Management Services (TMS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
 
 
 
 Our Commitment to Non-Discrimination
 
 
 
 Tanaq Management Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
 
 
 If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
 
 
 
 Notice on Candidate AI Usage
 
 
 
 Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com.
 
 
 
 To Apply For This Position, Visit
 
 
 
 https://recruiting.paylocity.com/Recruiting/Jobs/Details/3959029
</div>

Software Developer

Robert W Woodruff Library Of The Atlanta University Center Inc

<div>Job Summary:<div>
The Assistant Director for Public Service and Academic Engagement provides senior-level operational and programmatic leadership for public services, instruction, campus engagement, and user experience at the Atlanta University Center (AUC) Robert W. Woodruff Library.</div><div></div><div> 
Reporting to the Associate Library Director, this position oversees programming, instructional services, embedded librarianship initiatives, customer service standards, and engagement activities across Clark Atlanta University, Morehouse College, and Spelman College.</div><div></div><div> 
The Assistant Director ensures that library services, librarians, and resources are strategically integrated into campus curricula, academic programs, and student success initiatives. The role also provides leadership oversight for engagement programming and labs within the Technology Design Studio, advancing innovative, technology-rich learning experiences aligned with institutional priorities.</div><div></div><div> 
Provide direct supervision for librarians and professional staff within Public Services and Academic Engagement, including those responsible for instruction, programming, engagement initiatives, and Technology Design Studio labs. Establish performance expectations, conduct evaluations, and support professional development. Lead departmental planning, goal setting, and service assessment efforts.</div><div>
Foster a culture of service excellence, collaboration, accountability, and continuous improvement. Serve as a member of the Library&rsquo;s leadership team, contributing to strategic and operational decision-making.</div><div></div><h1 class="jobSectionHeader"> 
Supervision Exercised: Student Success Team Lead, User Services Team Lead, Research and Reference Team Lead</h1><div> 
Primary Duties and Responsibilities:</div><div> 
</div><div>1. Public Services Leadership and Customer Experience</div><ul><li>
Oversee the coordination and assessment of public service operations, including research consultations, reference services, service desk operations, and user experience initiatives.</li><li>
Establish and monitor customer service standards to ensure consistent, equitable, and high-quality patron interactions.</li><li>
Analyze service data and user feedback to inform service design improvements and operational efficiencies.</li><li>
Establish, monitor, and maintain measurable performance indicators for public services, instruction, engagement, and lab utilization.</li></ul><div>
2. Instruction and Academic Integration</div><ul><li>
Provide strategic oversight for the Library&rsquo;s instructional program, ensuring alignment with the ACRL Framework for Information Literacy for Higher Education.</li><li>
Promote scaffolded, curriculum-integrated information literacy instruction across disciplines.</li><li>
Advance embedded librarianship models that integrate librarians into academic departments, first-year programs, general education curricula, and high-impact practices.</li><li>
Partner with faculty to co-design assignments, research instruction modules, and course-embedded learning experiences.</li><li>
Assess student learning outcomes related to information literacy and research competencies.</li></ul><div>
3. Programming and Engagement</div><ul><li>
Lead the development and implementation of programming that promotes research skills, digital literacy, scholarly communication, and academic success.</li><li>
Design engagement initiatives that increase visibility and utilization of library services and collections.</li><li>
Represent the Library in campus forums, academic councils, and cross-institutional initiatives.</li></ul><div>
4. Technology Design Studio and Learning Labs</div><ul><li>
Provide leadership oversight for engagement and instructional programming within the Technology Design Studio labs.</li><li>
Support innovative, technology-enhanced learning experiences that advance digital scholarship, creative inquiry, and applied learning.</li><li>
Ensure that lab programming aligns with instructional goals and complements academic curricula.</li></ul><div>
5. Campus Partnership and Embedded Services</div><ul><li>
Serve as a strategic liaison to academic departments, student success units, and campus leadership.</li><li>
Advance systematic integration of librarians, services, and research resources into curricula and campus initiatives.</li><li>
Develop sustainable partnership models that strengthen faculty engagement and student learning outcomes.</li></ul><div> 
Minimum Qualifications</div><h1 class="jobSectionHeader">
Educational/Training Requirements:</h1><div><ul><li>
Master&rsquo;s degree in Library and Information Science (MLIS) from an ALA-accredited institution.</li><li>
Minimum of 5&ndash;7 years of progressively responsible experience in an academic library.</li><li>
Demonstrated supervisory experience, including oversight of librarians and/or professional staff.</li><li>
Experience leading instruction programs aligned with the ACRL Framework.</li><li>
Experience developing engagement programming and campus partnerships.</li><li>
Demonstrated commitment to customer service excellence and user-centered service design.</li><li>
Strong analytical, organizational, and communication skills.</li></ul><div> 
Preferred Qualifications</div><ul><li>
Experience managing or supporting makerspaces, digital labs, or technology-rich learning environments.</li><li>
Experience working within a consortium or multi-institutional academic environment.</li><li>
Demonstrated success implementing embedded librarianship models.</li><li>
Experience leading assessment initiatives tied to student learning outcomes.</li><li>
Experience working in an HBCU or mission-driven academic environment.</li></ul></div></div>

Assistant Director for Public Service & Academic Engagement

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