assistant manager supply chain Jobs in Cairo

assistant manager supply chain

associate manager - supply chain Jobs in Cairo

associate manager - supply chain

customer logistics lead

logistics & transportation lead Jobs in Cairo

logistics & transportation lead

logistics specialist

logistics operations manager

talabat

<div>
 
 
 Who are we?
 
 
 
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
 
 
 
 
 
 
 Role Summary
 
 
 
 An Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each shipment and to ensure each order arrives on time.
 
 
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 <ul>
 <li>
 Ownership in taking important planning and strategy decisions.
 </li>
 <li>
 Oversee budgeting, reporting, planning, and auditing.
 </li>
 <li>
 Contribute to the development, implementation, and review of procedures in cooperation with regional and central teams.
 </li>
 <li>
 Examine data to identify trends and performance improvement opportunities.
 </li>
 <li>
 Reach set targets by driving the mindset towards the company&rsquo;s values and strategy.
 </li>
 <li>
 Share status updates of the operations with upper management and set action plans for improvements.
 </li>
 <li>
 Build a strong relationship with senior stakeholders.
 </li>
 <li>
 Participating in and contributing to the promotion of the company&rsquo;s culture and encouraging top performance and high morale.
 </li>
 <li>
 Provide strong and inspired leadership for the organization.
 </li>
 <li>
 Plan and review compensation actions.
 </li>
 </ul>
 
 
 
 
 
 What Did We Order?
 
 
 <ul>
 <li>
 Background in BPO and/or E-commerce operations
 </li>
 <li>
 Strong operations management experience
 </li>
 <li>
 Minimum 3 years of people management experience in operations
 </li>
 <li>
 Proven experience managing large-scale and complex operations
 </li>
 <li>
 English proficiency: B1+ or higher
 </li>
 <li>
 Experience handling multi-market / multi-region accounts
 </li>
 <li>
 Six Sigma Green Belt is preferred
 </li>
 </ul>
 
 
</div>

Logistics Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Operations Manager, Fulfilment Center Operations

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Lead Talabat Egypt&rsquo;s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.
 </li>
 <li>
 Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
 </li>
 <li>
 Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
 </li>
 <li>
 Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
 </li>
 <li>
 Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
 </li>
 <li>
 Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
 </li>
 <li>
 Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
 </li>
 <li>
 Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
 </li>
 <li>
 Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
 </li>
 <li>
 Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
 </li>
 <li>
 Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
 </li>
 <li>
 Foster a culture of accountability, collaboration, and continuous improvement within the team.
 </li>
 <li>
 Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
 </li>
 <li>
 Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
 </li>
 <li>
 Drive automation and technology-enabled initiatives to improve visibility and performance management.
 </li>
 <li>
 Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
 </li>
 <li>
 Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
 </li>
 <li>
 Build long-term plans to sustain growth and strengthen Talabat&rsquo;s market leadership position.
 </li>
 </ul>
</div>

Sr. Manager Logistics Operations

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HR Operations Support Officer
 
 
 
 
 
 Reports To:
 
 HR Operations Manager
 
 
 
 
 
 Dotted Line:
 
 HR Business Partner - Egypt
 
 
 
 Function:
 
 Human Resources Operations
 
 
 
 Location:
 
 Egypt
 
 
 
 Grade:
 
 TBD
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Operations Support Officer is responsible for executing day-to-day HR administrative and operational activities within Egypt, ensuring accurate data management, compliant employee lifecycle transactions, and high-quality service delivery.
 
 
 The role acts as the operational backbone of country HR - bridging the business, HRBP, Finance, Legal, IT, vendors, and central HR Operations - while proactively improving accuracy, turnaround time, and service quality through disciplined processes and effective use of HR systems and technology.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. HR Administration &amp; Data Management
 
 
 
 &bull; Manage employee records, contracts, and personnel files (hard &amp; soft copies)
 
 
 &bull; Execute all employee lifecycle actions (hire, transfer, renewal, exit) in SuccessFactors, SAP, and D365
 
 
 &bull; Create employee IDs, personnel files, bank letters, and system profiles
 
 
 &bull; Maintain and update employee master data, reporting lines, grades, cost centres, and entities
 
 
 &bull; Conduct routine master data audits and correct discrepancies
 
 
 
 B. Payroll, Social Insurance &amp; Statutory Coordination
 
 
 
 &bull; Prepare and validate payroll inputs:
 
 
 &bull; Attendance, OT, delays, duties, commissions, deductions, allowances
 
 
 &bull; Collect and verify departmental payroll documentation and approvals
 
 
 &bull; Coordinate with Group Payroll, Finance, and Treasury to ensure timely salary payments
 
 
 &bull; Handle social insurance forms (S1, S2, S6), tax submissions, and monthly payments
 
 
 &bull; Track and prevent penalties through proactive follow-up
 
 
 
 C. Recruitment &amp; Onboarding Administration
 
 
 
 &bull; Coordinate recruitment administration for frontline to supervisory roles
 
 
 &bull; Prepare contracts and offers using approved templates and budgets
 
 
 &bull; Coordinate onboarding logistics:
 
 
 &bull; IT access, email, systems
 
 
 &bull; Medical &amp; life insurance
 
 
 &bull; IDs, uniforms, transport, orientation
 
 
 &bull; Track probation confirmations and contract renewals
 
 
 
 D. Contingent Workforce (CW) Administration
 
 
 
 &bull; Coordinate CW hiring, separations, attendance, OT, and payroll with vendors
 
 
 &bull; Validate CW headcount, cost allocation, and invoices
 
 
 &bull; Upload CW invoices and payment requests in D365
 
 
 &bull; Track CW numbers daily in manufacturing and logistics shifts
 
 
 
 E. Employee Services, Facilities &amp; Vendor Coordination
 
 
 
 &bull; Coordinate:
 
 
 &bull; Medical &amp; life insurance additions/removals
 
 
 &bull; Transport buses and meal services
 
 
 &bull; Telecom lines (Vodafone, landlines)
 
 
 &bull; Printing, stationery, uniforms
 
 
 &bull; Manage HR-related vendors, quotations, POs, invoices, and payments
 
 
 &bull; Support events, meetings, Ramadan iftars, and employee engagement logistics
 
 
 
 F. Compliance, Audit &amp; Risk Control
 
 
 
 &bull; Maintain compliance trackers (visas, probation, contracts, renewals, leaves)
 
 
 &bull; Support internal and external audits
 
 
 &bull; Track penalties, investigations, and corrective actions
 
 
 &bull; Flag risks and anomalies proactively to HRBP
 
 
 
 G. HR Systems, Reporting &amp; Continuous Improvement
 
 
 
 &bull; Enter and validate HR transactions within SLA timelines
 
 
 &bull; Generate HR reports (HC, CW, payroll summaries, leave balances, KPIs)
 
 
 &bull; Support AI-enabled checks, automation, and templates to reduce manual errors
 
 
 &bull; Recommend process improvements and simplifications
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull; Master data accuracy &ge;99.5%
 
 
 &bull; Payroll input accuracy &ge;99%
 
 
 &bull; Zero payroll penalties
 
 
 &bull; HR workflow completion within SLA
 
 
 &bull; Audit findings closed on time
 
 
 &bull; Onboarding completed within 5 working days
 
 
 &bull; Employee service turnaround &le;3 working days
 
 
 
 
 
 
 Decision Rights
 
 
 
 &bull; Execute routine HR administrative actions within approved processes
 
 
 &bull; Escalate ER, legal, payroll, and policy exceptions
 
 
 &bull; Recommend operational improvements
 
 
 &bull; Maintain confidentiality and compliance at all times
 
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 
 &bull; Strategic Direction: Head of HR / BU Heads
 
 
 &bull; Operational Leadership: HR Business Partner &ndash; Egypt
 
 
 &bull; Administrative Execution: HR Operations Support Officer
 
 
 &bull; Functional Support: Group HR Operations Manager
 
 
 
 
 
 
 Career Path
 
 
 
 HR Officer &rarr; HR Operations Support Officer &rarr; HRBP / Country HR Manager
 
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Operations Support Officer

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Job:
 
 
 
 As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,
 
 
 ensuring smooth, efficient, and customer-focused delivery operations. You will set performance
 
 
 standards, monitor results, and drive improvements across your region while fostering a culture of
 
 
 accountability and excellence.
 
 
 
 Job Code:
 
 
 
 2026CAPI-021
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region
 </li>
 <li>
 Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction
 </li>
 <li>
 Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations
 </li>
 <li>
 Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement
 </li>
 <li>
 Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives
 </li>
 <li>
 Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues
 </li>
 <li>
 Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency
 </li>
 <li>
 Act as the escalation point for critical operational issues that Area Managers cannot resolve
 </li>
 <li>
 Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations
 </li>
 <li>
 Drive a culture of accountability, customer focus, and operational excellence within the last-mile function
 </li>
 <li>
 Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics
 
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in logistics, last-mile delivery, or e-commerce operations
 </li>
 <li>
 Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment
 </li>
 <li>
 Strong knowledge of last-mile operations, hub management, and delivery SLA optimization
 </li>
 <li>
 Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams
 </li>
 <li>
 Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement
 </li>
 <li>
 Strategic mindset with hands-on problem-solving ability
 </li>
 <li>
 Strong decision-making skills and ability to perform under pressure while meeting deadlines
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or a related field
 </li>
 <li>
 Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Last Mile Senior Manager

Floward

<div>
 
 
 Job Title :
 
 Manager of Operational Transformation
 
 
 
 Location :
 
 Cairo, Egypt
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward&rsquo;s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operations Optimization &amp; Workflow Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
 </li>
 <li>
 Design and implement streamlined workflows to increase throughput and minimize errors or delays.
 </li>
 <li>
 Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
 </li>
 <li>
 Standardize processes across regions and vendors to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration &amp; Tech Enablement
 
 
 
 
 
 <ul>
 <li>
 Act as the operational point-of-contact for backlog items related to product and engineering teams.
 </li>
 <li>
 Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
 </li>
 <li>
 Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; Capability Building
 
 
 
 
 
 <ul>
 <li>
 Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
 </li>
 <li>
 Continuously update training materials to reflect current tools, systems, and protocols.
 </li>
 <li>
 Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
 </li>
 <li>
 Foster a learning culture focused on speed, accuracy, and excellence.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation &amp; Systems Integration
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
 </li>
 <li>
 Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
 </li>
 <li>
 Partner with tech teams to manage system upgrades and enforce process governance.
 </li>
 <li>
 Champion adoption of digital tools through enablement and structured change support.
 </li>
 </ul>
 
 
 
 
 
 Change Management &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead change initiatives across operational processes and system landscapes.
 </li>
 <li>
 Build communication and engagement plans to support new process rollouts and transitions.
 </li>
 <li>
 Monitor implementation outcomes and ensure sustainable adoption of process innovations.
 </li>
 <li>
 Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.
 </li>
 </ul>
 
 
 
 
 
 Strategic Alignment &amp; External Collaboration
 
 
 
 
 
 <ul>
 <li>
 Align operational strategies with company-wide growth and service goals.
 </li>
 <li>
 Collaborate across functions for integrated improvement efforts.
 </li>
 <li>
 Contribute to strategic planning with data-driven insights and recommendations.
 </li>
 <li>
 Partner with external vendors to explore and deploy innovative logistics solutions.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking
 
 : Ability to translate business goals into operational improvement initiatives.
 </li>
 <li>
 
 Process Optimization
 
 : Proven track record in reengineering workflows and boosting operational efficiency.
 </li>
 <li>
 
 Project &amp; Change Management
 
 : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
 </li>
 <li>
 
 Tech Collaboration
 
 : Experience working closely with product, engineering, and data teams to enhance systems.
 </li>
 <li>
 
 Training &amp; Development
 
 : Adept at building training strategies that drive frontline performance.
 </li>
 <li>
 
 Communication &amp; Influence
 
 : Strong ability to align diverse teams around a shared vision of operational excellence.
 </li>
 <li>
 
 Analytical Thinking
 
 : Comfortable using performance metrics and data to drive decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in operations, fulfillment, or logistics&mdash;preferably within e-commerce or retail sectors.
 </li>
 <li>
 Demonstrated experience leading transformation or improvement projects across supply chain functions.
 </li>
 <li>
 Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
 </li>
 <li>
 Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
 </li>
 <li>
 Experience managing cross-functional teams and stakeholders across geographies.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Floward :
 
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
</div>

Manager of Operational Transformation

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

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