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manager customer success engineering

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We are looking for a Manager, Customer Success Engineering (AI &amp; Cloud Support) who is passionate about delivering exceptional support experiences and building high-performing teams.</h2>

As a Manager, CSE (AI &amp; Cloud Support) at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.

This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.

The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering &quot;white-glove&quot; experiences for strategic customers.<h2 class="jobSectionHeader"> 

What You'll Do:</h2>

Team Leadership &amp; Development
<ul>
<li>Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth</li>
<li>Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.</li>
<li>Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.</li>
<li>Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.</li>
<li>Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.</li> 
</ul>
Strategic Customer Support 
<ul>
<li>Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.</li>
<li>Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.</li>
<li>Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.</li>
<li>Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.</li>
</ul>
Technical &amp; Cross-Functional Operations
<ul>
<li>Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.</li>
<li>Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product &mdash; including Jira escalation routing, Sev1 bridge management, and post-incident documentation.</li>
<li> Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content &mdash; treating documentation infrastructure as a core operational lever for team scalability.</li>
<li>Contribute to the vision for AI and automation within support&mdash;building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.</li>
<li>Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.</li>
</ul><h3 class="jobSectionHeader">Key Metrics:</h3>
<ul><li>Customer Satisfaction (CSAT) for strategic accounts</li>
<li>Time to Response and Resolution (TTR) for strategic customers</li>
<li>Tier 1 resolution rate vs. escalation rate</li>
<li>Time-to-escalation and engineering handoff SLA adherence</li>
<li>SLA adherence and escalation response times</li>
<li>Support productivity and quality (QA scores)</li>
<li>Post-incident documentation completion rate</li>
</ul><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>Experience: 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.</li>
<li>Leadership: 2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.</li>
<li>Technical Domain Expertise: Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.</li>
<li>Coding/Integration: Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.</li>
<li>Communication: Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.</li>
<li>Problem-Solving: Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).</li>
<li>Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.</li>
<li>Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related technical field.</li>
<li>ITIL or equivalent service management certification</li>
</ul><h2 class="jobSectionHeader">Compensation Range:</h2>
<ul><li>$125,000 - $153,000</li>
</ul>
<ul><li>This is a remote role</li></ul>

JR: 2026-7692

#LI-Remote<div><h2 class="jobSectionHeader"> 
Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.</div></div>

Manager, Customer Success Engineering

Autodesk

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Requisition ID #</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
26WD96964
Remote- Hybrid open to any location. West Coast Preference
Position Overview
We are looking for a seasoned Technical Program Manager to lead pivotal technical initiatives driving end-to-end execution within the Growth Experience Technology (GET) Organization, with a strong focus on enabling and scaling Go-To-Market (GTM) capabilities.
This role requires a strategic operator with deep program management expertise and a proven track record delivering GTM-driven initiatives&mdash;including product launches, growth programs, customer acquisition, monetization, and lifecycle engagement. You will partner closely with Product, Engineering, Architecture, Marketing, Analytics, Design, and GTM stakeholders to drive seamless execution from concept to market impact.
You will be accountable for delivering complex technical programs end-to-end&mdash;owning planning, execution, risk and dependency management, and stakeholder alignment&mdash;ensuring outcomes directly support business growth, customer experience, and revenue objectives. Success in this role requires strong technical depth, business acumen, and the ability to influence and align teams across both GTM and technology organizations.
At Autodesk, we look to hire those who reimagine possible, those with diverse backgrounds who enhance our thinking, and leaders who shape the world and our future. The position is open to those within the Pacific to Central time zones, with preference for candidates in the Bay Area, California (hybrid/remote with in-office presence for critical meetings).
Responsibilities<ul><li>
Lead end-to-end execution of GTM-driven technical programs, including product launches, growth initiatives, and post-launch optimization</li><li>
Develop and maintain integrated program plans across multiple technical and GTM teams, ensuring visibility into status, dependencies, and outcomes</li><li>
Partner with Product, Marketing, Sales, Analytics, and Engineering to align technology delivery with GTM strategies and business goals</li><li>
Drive clarity on outcomes, deliverables, milestones, and cross-functional dependencies across GTM and platform teams</li><li>
Enable successful product launches and releases, including readiness across systems, operations, and customer experience</li><li>
Collaborate with stakeholders to simplify complex technical concepts and drive data-informed decisions impacting acquisition, conversion, and retention</li><li>
Identify risks and proactively mitigate issues that could impact launch timelines, customer experience, or revenue goals</li><li>
Lead cross-functional alignment, removing blockers and ensuring execution across globally distributed teams</li><li>
Support roadmap planning and prioritization aligned with GTM calendars, campaigns, and business priorities</li><li>
Manage day-to-day program execution, including communication, stakeholder updates, and milestone tracking</li><li>
Organize and facilitate User Acceptance Testing (UAT) and launch readiness activities to ensure high-quality releases</li><li>
Drive post-launch monitoring and continuous improvement based on performance metrics and customer feedback</li><li>
Communicate program progress and outcomes across all levels, including senior leadership, with a focus on business impact</li></ul>
Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree in Engineering, Computer Science, Business, or related field</li><li>
8+ years of experience as a Technical Program Manager, Technical Product Manager, or Product Manager</li><li>
Proven experience delivering GTM-aligned programs, including product launches, growth initiatives, or customer-facing platforms</li><li>
Strong experience working across business and technical teams on complex, cross-functional initiatives in fast-paced environments using Agile methodologies</li><li>
Solid technical background with strong problem-solving and analytical skills</li><li>
Demonstrated ability to translate technical execution into business and customer impact</li><li>
Excellent communication and stakeholder management skills across technical and non-technical audiences</li><li>
Strong operational mindset with a focus on scalability and execution excellence</li><li>
Experience with tools such as Confluence, Airtable, Jira, Asana, MURAL, Lucidchart</li></ul>
Preferred Qualifications<ul><li>
Experience driving end-to-end GTM motions (launch planning, readiness, execution, and post-launch optimization)</li><li>
Familiarity with growth funnels, experimentation (A/B testing), customer journeys, and lifecycle engagement strategies</li><li>
Experience partnering with Marketing, Sales, Finance, and Legal on GTM initiatives across global teams</li><li>
Ability to create visibility across multiple programs spanning sprints, quarters, and release cycles</li><li>
Strong track record of facilitating roadmap prioritization across competing initiatives with GTM impact</li><li>
Experience in platforms supporting commerce, subscriptions, pricing, or customer acquisition and retention</li></ul><div><div><div><div><div><div><div>
Learn More</div></div></div></div></div></div></div>
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software &ndash; from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk &ndash; it&rsquo;s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you&rsquo;re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/<div><div><div><div><div><div><div>
Salary transparency</div></div></div></div></div></div></div>
Salary is one part of Autodesk&rsquo;s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $124,000 and $222,640. Offers are based on the candidate&rsquo;s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity &amp; Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).</div>

Principal Technical Program Manager

Decagon

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block&rsquo;s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We&rsquo;re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We&rsquo;re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values &mdash; Just Get It Done, Invent What Customers Want, Winner&rsquo;s Mindset, and The Polymath Principle &mdash; shape how we work and grow as a team.<h2 class="jobSectionHeader">
About the Team</h2>
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.<h2 class="jobSectionHeader">
About the Role</h2>
Join Decagon as a Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements. This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.<h2 class="jobSectionHeader">
In this role, you will</h2><ul><li>
Drive compliance certifications including SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and CCPA</li><li>
Automate or execute compliance evidence collection, ensuring all controls are properly documented and audit-ready</li><li>
Maintain and improve security documentation including policies, procedures, and customer-facing security collateral</li><li>
Support customer security assessments by preparing materials for security reviews and helping address technical inquiries from Fortune 500 security teams</li><li>
Manage security and compliance topics in RFPs end-to-end, coordinating responses across engineering, product, and legal teams to deliver accurate, timely responses to enterprise customers.</li><li>
Coordinate with contractors and vendors to maintain response quality and meet timelines during peak sales periods</li><li>
Build and optimize repeatable processes to scale our GRC operations to hundreds of enterprise customers</li><li>
Partner with sales engineering to understand customer security requirements and proactively prepare responses for common concerns</li><li>
Partner with Sales and Customer Success to accelerate deal velocity by proactively addressing customer security concerns with published content</li><li>
Collaborate with Security, Engineering, and Product teams to translate compliance requirements into actionable technical controls and ensure new features meet regulatory standards</li><li>
Establish vendor risk management programs to assess and monitor third-party security risks across our supply chain</li></ul><h2 class="jobSectionHeader">
Your background looks something like this</h2><ul><li>
3-5 years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for compliance programs</li><li>
Proven track record successfully contributing to SOC 2, ISO 27001, or similar enterprise compliance certifications</li><li>
Experience in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks</li><li>
Strong project management skills with ability to coordinate cross-functional teams under tight deadlines</li><li>
Excellent written and verbal communication skills to translate complex security concepts for diverse audiences</li><li>
Working knowledge of technical security controls and ability to collaborate effectively with engineering teams</li></ul><h2 class="jobSectionHeader">
Even better if you have</h2><ul><li>
Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems</li><li>
Background in healthcare or financial services with knowledge of HIPAA or PCI requirements</li><li>
Track record of building GRC programs at companies scaling from startup to enterprise</li><li>
Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows</li><li>
Understanding of cloud security particularly Google Cloud Platform compliance and security features</li></ul><h2 class="jobSectionHeader">
Compensation</h2>
$190K &ndash; $275K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:<ul><li>
Take what you need vacation policy</li><li>
Medical, Dental, and Vision benefits for you and your family</li><li>
Life Insurance and Disability Benefits</li><li>
Retirement Plan (e.g., 401K, pension)</li><li>
Parental Leave</li><li>
Fertility and family building benefits through Carrot</li><li>
Daily lunches and snacks in the office to keep you at your best</li></ul>
These benefits are described in more detail in Decagon&rsquo;s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Compensation Range: $190K - $275K</div>

Governance, Risk, and Compliance Manager

Binti

<div>
 Binti builds software for state and county government agencies, focusing on reinventing social services. We started in child welfare, with the mission of helping every child have a safe, loving, and stable family. To date, we&rsquo;ve helped approve more than 100,000 families to foster or adopt, and we support over 49% of the nation&rsquo;s child welfare system. We have expanded our product offerings in child welfare, moving more to the root of the problem, helping families stay together and avoid separation, and are now expanding horizontally across other areas in social services.
 
 
 Binti is a for-profit, mission-driven software company based in San Francisco, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others. We&rsquo;re a team of ~90 people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge, ambitious vision to rewire government to be more effective in expanding opportunities for people around the world, and we are looking for mission-driven, high-empathy, high-performance, and low-ego team members to join us on our exciting journey towards that vision.
 
 
 
 Position Summary
 
 
 
 As an
 
 Engineering Manager
 
 at Binti, you will lead a talented and dedicated engineering team, fostering a culture of innovation, collaboration, and excellence. You will help set ambitious but achievable goals, design team-wide norms and processes to streamline operations, and coach your team to top performance. Ideally, you will bring a wealth of experience in SaaS product development, technical leadership, and a passion for leveraging technology to positively impact society.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead and mentor a team of skilled engineers, fostering a culture of continuous learning, collaboration, accountability, productivity, and high performance.
 </li>
 <li>
 Strategic Planning: Collaborate with cross-functional teams to define and execute the technical roadmap, aligning with Binti&rsquo;s mission and business objectives.
 </li>
 <li>
 Product Development: Oversee the end-to-end development process, ensuring the delivery of high-quality, user-friendly software that addresses the unique challenges of the child welfare space.
 </li>
 <li>
 Innovation: Stay ahead of emerging technologies and industry best practices to drive innovation within the engineering team, contributing to the long-term success and scalability of Binti&rsquo;s platform.
 </li>
 <li>
 Collaboration: Work closely with product managers, designers, and other stakeholders to translate business requirements into technical solutions, with a focus on user experience and system performance.
 </li>
 <li>
 Agile Methodology: Implement and champion agile development methodologies, ensuring the team operates efficiently and adapts to evolving project needs.
 
 
 </li>
 </ul>
 
 Sample Projects
 
 
 
 <ul>
 <li>
 Facilitate the expansion of our AI Package by consistently surfacing our AI features across our platform.
 </li>
 <li>
 Leading architectural improvements to the platform capabilities at Binti&rsquo;s foundation, allowing for a cohesive product experience across all the modules.
 </li>
 <li>
 Taking Binti&rsquo;s next new module from 0 to 1 and beyond
 
 
 </li>
 </ul>
 
 Tech Stack
 
 
 
 <ul>
 <li>
 Ruby on Rails
 </li>
 <li>
 React
 </li>
 <li>
 GraphQL
 </li>
 <li>
 Postgres
 </li>
 <li>
 Kubernetes &amp; GCP
 
 
 </li>
 </ul>
 
 What We Value
 
 
 
 <ul>
 <li>
 Team Leadership: Demonstrated success in leading and managing engineering teams to high performance, ideally in a SaaS or tech start-up environment with at least 5-7 years of management experience.
 </li>
 <li>
 Technical Expertise: Strong technical background with experience in full-stack development, cloud computing, and scalable architecture.
 </li>
 <li>
 Strategic Thinker: Ability to align technical strategies with business priorities and goals, contributing to the overall success and growth of the company.
 </li>
 <li>
 Collaborative Approach: Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
 </li>
 <li>
 Passion for Social Impact: A genuine interest in leveraging technology to address social challenges, with a strong sense of purpose in improving outcomes for children in need.
 </li>
 <li>
 Authenticity: People are more than their work selves, and a great manager and leader understands how to blend accountability, high performance, empathy, and fun.
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Binti is headquartered in San Francisco, California. This role is based in the San Francisco Bay Area and requires in-person work from our San Francisco office on Mondays and Thursdays as part of our hybrid schedule. Candidates must be able to work across time zones as needed.
 
 
 
 Final selected candidates who receive a conditional offer of employment may be required to undergo a background and reference check, which could include verification of employment and education, criminal history review, and, where applicable, fingerprinting
 
 .
 
 
 
 Benefits &amp; Perks
 
 
 
 <ul>
 <li>
 An above-market compensation package (salary + equity)
 </li>
 <li>
 Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
 </li>
 <li>
 Flexible vacation time to promote a healthy work-life blend
 </li>
 <li>
 13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving
 </li>
 <li>
 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
 </li>
 <li>
 Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)
 </li>
 <li>
 4 weeks of sabbatical after 4 years of service at the company
 </li>
 <li>
 401k, Commuter benefits, FSA, and DCFSA with administration paid for
 </li>
 <li>
 $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
 </li>
 <li>
 $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
 </li>
 <li>
 $300 reimbursement for initial office setup
 </li>
 <li>
 $50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers
 </li>
 <li>
 Paid jury duty
 
 
 </li>
 </ul>
 At Binti, we celebrate having a diverse team and believe our differences make us stronger. Binti is proud to be an equal-opportunity workplace and is an equal-opportunity employer. We welcome all qualified applicants to apply without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or protected Veteran status.
</div>

Engineering Manager/Senior Engineering Manager

DSJ Global

<div>
 
 
 Quality Assurance Manager
 
 
 <ul>
 <li>
 
 Greater San Francisco Bay Area
 
 </li>
 <li>
 
 Salary Range:
 
 $125,000 to $170,000 + 15% bonus + relocation
 </li>
 </ul>
 
 A global manufacturing organization is hiring a Quality Assurance Manager to own customer quality performance and drive continuous improvement. This role partners cross‑functionally to manage audits, customer requirements, and complaint reduction using tools like RCA, 8D, FMEA, and Six Sigma. If you're experienced in Quality Management Systems, international standards, and data‑driven problem solving, this is a high‑visibility opportunity to make real impact in a fast‑paced environment.
 
 
 
 The responsibilities of the Quality Assurance Manager will include:
 
 
 <ul>
 <li>
 Lead the development and execution of customer‑focused quality plans and processes aligned with overall quality strategy.
 </li>
 <li>
 Ensure full compliance with customer requirements while driving continuous improvements in customer satisfaction.
 </li>
 <li>
 Proactively reduce customer complaints by leading corrective action initiatives and managing response plans for non‑conforming quality components.
 </li>
 <li>
 Deliver training and guidance to ensure consistent application of customer quality processes, standards, and tools across the organization.
 </li>
 <li>
 Own and manage customer quality programs, including scorecards, specifications, complaint handling, portals, questionnaires, and contractual quality requirements.
 </li>
 <li>
 Act as the primary quality liaison by coordinating timely, accurate responses to customer requests with key internal stakeholders.
 </li>
 <li>
 Support preparation and execution of certification audits, internal and external quality audits, and customer‑specific quality requirements.
 </li>
 <li>
 Serve as the regional Quality Key Account Manager (KAM) for assigned customers, supporting global quality initiatives and ensuring effective use of customer requirements and satisfaction databases.
 </li>
 </ul>
 
 
 The ideal Quality Assurance Manager will have the following skillset:
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering or a related technical discipline.
 </li>
 <li>
 5+ years of quality assurance experience in a highly-regulated manufacturing or industrial environment.
 </li>
 <li>
 Proven experience leading incident investigations and implementing effective corrective actions.
 </li>
 <li>
 Strong skills in Root Cause Analysis (RCA) using structured, data‑driven methodologies.
 </li>
 <li>
 Hands‑on experience working within Quality Management Systems (QMS).
 </li>
 <li>
 Working knowledge of international quality standards and regulatory requirements.
 </li>
 <li>
 Familiarity with HACCP principles and risk‑based quality controls.
 </li>
 <li>
 Proficiency with quality core tools to drive consistent process performance.
 </li>
 <li>
 Demonstrated commitment to continuous improvement initiatives.
 </li>
 <li>
 Experience applying Six Sigma methodologies, including DMAIC, to solve complex quality issues.
 </li>
 <li>
 Practical knowledge of structured problem‑solving tools such as 8D and FMEA.
 </li>
 </ul>
</div>

Quality Assurance Manager

EvenUp

<div>EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.<h1 class="jobSectionHeader">
Life as an Engineer at EvenUp</h1><h1 class="jobSectionHeader">
Location &amp; Work Model</h1>
This is a hybrid role, with an expectation of being in our Toronto office three days per week.<h1 class="jobSectionHeader"> 
About the Team</h1>
EvenUp&rsquo;s document products empower attorneys to represent their clients more effectively and secure better outcomes. With over $1.5B in damages claimed to date, the Document Generation team is developing an industry-leading, AI-native platform for generating legal documents in personal injury law.
As Engineering Manager for Document Generation, you will lead a high-impact team building the systems at the core of EvenUp&rsquo;s business. You&rsquo;ll balance strategic leadership with hands-on technical contribution, collaborating closely with founders, product, and cross-functional partners to scale AI-native workflows that directly advance EvenUp&rsquo;s mission to ensure personal injury victims receive fair compensation.<h1 class="jobSectionHeader">
Responsibilities</h1><ul><li>
Lead and scale a team building AI-native document generation workflows</li><li>
Drive execution across complex, mission-critical initiatives tied to EvenUp&rsquo;s core products</li><li>
Partner with Product, Design, Legal, and Operations to deliver high-quality, customer-centric solutions</li><li>
Establish and uphold a high bar for engineering quality, reliability, and operational excellence</li><li>
Guide technical decision-making across architecture, system design, and AI integration</li><li>
Use data-driven insights to continuously improve delivery velocity, quality,</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Team Leadership &amp; Strategy: Set and communicate a clear technical and execution vision aligned with EvenUp&rsquo;s broader goals. Lead engineers through the full software lifecycle, from planning and architecture to deployment and monitoring. Foster a culture of ownership, accountability, collaboration, and continuous learning</li><li>
Product &amp; AI-Native Development: Guide the development of advanced AI workflows, including LLM-based systems and expert-review pipelines. Balance innovation and pragmatism when scaling AI-driven products in production environments. Contribute hands-on as needed, particularly in complex or high-impact technical areas</li><li>
Cross-functional Collaboration: Work closely with founders, product managers, designers, and stakeholders to scope, prioritize, and deliver initiatives. Translate business and customer needs into clear technical direction for the team</li><li>
Engineering Excellence &amp; Operations: Champion best practices across architecture, coding standards, testing, security, observability, and reliability. Ensure systems handling sensitive data are secure, compliant, and production-ready. Oversee operational ownership, including incident response, on-call health, and reducing operational toil</li><li>
Mentorship &amp; Growth: Recruit, mentor, and develop engineers through regular feedback, coaching, and career development. Support performance management, growth planning, and team health</li></ul><h1 class="jobSectionHeader">
What We Look For</h1><ul><li>
4+ years of direct people-management experience leading software engineering teams</li><li>
Proven ability to ship and scale complex, high-quality software systems</li><li>
Strong technical background with experience in distributed systems and modern backend architectures</li><li>
Demonstrated success balancing strategic leadership with hands-on technical contribution</li><li>
Experience leading teams in fast-paced, high-growth environments</li><li>
Excellent communication skills and ability to influence across cross-functional partners</li><li>
Strong sense of ownership, accountability, and bias toward execution</li></ul><h1 class="jobSectionHeader">
Bonus</h1><ul><li>
Experience or strong interest in AI/ML, LLM-based systems, or legal tech</li><li>
Background in AI-native or social impact&ndash;driven products</li></ul>
#LI-Hybrid
Notice to Candidates:
EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team &ndash; please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses.
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you&rsquo;re interested in a role, please submit your application directly through our careers page.
If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include &ldquo;careers-evenuplaw.com&rdquo; and &ldquo;careers-evenuplaws.com&rdquo;.
Benefits &amp; Perks:
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:<ul><li>
Choice of medical, dental, and vision insurance plans for you and your family.</li><li>
Additional insurance coverage options for life, accident, or critical illness.</li><li>
Flexible paid time off, sick leave, short-term and long-term disability.</li><li>
10 US observed holidays, and Canadian statutory holidays by province.</li><li>
A home office stipend.</li><li>
401(k) for US-based employees and RRSP for Canada-based employees.</li><li>
Paid parental leave.</li><li>
A local in-person meet-up program.</li><li>
Hubs in San Francisco and Toronto.</li></ul>
Please note the above benefits &amp; perks are for full-time employees
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Range: CA$179,600 - CA$243,088</div>

Engineering Manager, AI DocGen

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce Data 360 is building the next generation of AI-powered enterprise experiences that allow employees to ask questions, discover insights, and take action across their company&rsquo;s data and systems.
We are looking for a Product Manager to lead key capabilities behind AI agents and enterprise search built Salesforce Data 360.
This role is ideal for a technical, builder-oriented PM who enjoys rapidly prototyping ideas, experimenting with AI systems, and vibe coding solutions to validate product concepts before they are built at scale.
You will own a significant product area of these AI agents and work across engineering, design, AI research teams across Data 360 and Agentforce teams.
<div>Responsibilities
 
<ul><li>Rapidly prototype and experiment with AI Agents to validate product ideas before scaling them with engineering.
</li><li>Translate customer needs and industry trends into clear product hypotheses and platform capabilities.
</li><li>Define clear epics and requirements that enable teams to deliver high-impact features.
</li><li>Partner across engineering, design, research, and multiple Salesforce clouds to drive cross-platform initiatives.
</li></ul></div><div>Qualifications
 
<ul><li>5+ years of product management experience in consume
</li><li>Strong technical fluency across AI Agents and Search Systems
</li><li>Ability to prototype ideas and experiment with AI tools.
</li><li>Proven ability to lead complex cross-team initiatives and influence stakeholders.
</li><li>Track record of delivering high-impact product capabilities at scale.
</li></ul></div>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $24,600 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Product Manager

Explore 305+ Manager customer success engineering in San Francisco this April. Find roles across top companies and apply now to boost your career.