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customer service representative

manager customer support

Tekmetric

<div>
 
 About Tekmetric
 
 
 
 Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
 
 
 Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.
 
 
 Officially founded in Houston in 2017, Tekmetric has grown from a single shop&rsquo;s vision to the industry&rsquo;s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.
 
 
 But we&rsquo;re not just building software. We&rsquo;re building a movement. We&rsquo;re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.
 
 
 Come build with us. Join the journey. Shape the future of auto repair.
 
 
 
 Working the Tekmetric Way
 
 
 
 At Tekmetric, we&rsquo;re building a culture where winning matters - not for ego, but because when our customers win, we win together.
 
 
 We move fast, stay curious, and take full ownership of our results &mdash; no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you&rsquo;ll feel right at home here.
 
 
 We&rsquo;re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager&rsquo;s). This is a place for builders, not bystanders.
 
 
 Success here takes focus, follow-through, and a willingness to roll up your sleeves &mdash; but if you&rsquo;re driven by meaningful work and real results, it&rsquo;s deeply rewarding. You&rsquo;ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals.
 
 Be yourself, stay mission-focused, and you&rsquo;ll thrive.
 
 If that energizes you, we can&rsquo;t wait to meet you.
 
 
 At Tekmetric, great work happens anywhere, but great teams are built through
 
 intentional connection
 
 . We offer
 
 hybrid and remote work models
 
 based on your proximity to our office hubs. Because we value in-person collaboration,
 
 travel is an expected part of every role.
 
 We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.
 
 
 
 What You'll Do
 
 
 
 As a Manager of Customer Support, you will lead our Customer Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates).
 
 
 
 You Will Be Responsible For
 
 
 
 <ul>
 <li>
 Maintaining best in class SLA&rsquo;s for customer support communication channels, including phone, chat, and email
 </li>
 <li>
 Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
 </li>
 <li>
 Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
 </li>
 <li>
 Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships.
 </li>
 <li>
 Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer.
 </li>
 <li>
 Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
 </li>
 <li>
 Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
 </li>
 <li>
 Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment.
 </li>
 <li>
 Expertise in customer service operations, processes, and infrastructure in support.
 </li>
 <li>
 Experience in addressing customer needs by leveraging AI tools.
 </li>
 <li>
 Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
 </li>
 <li>
 Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction.
 </li>
 <li>
 Experience successfully recruiting, building, training, and promoting world-class teammates.
 </li>
 <li>
 Excellent collaboration skills and team focus.
 </li>
 <li>
 Zendesk experience is a plus.
 </li>
 <li>
 Candidates must be local to Houston; this is a hybrid work model with 3 days a week in the office.
 
 
 </li>
 </ul>
 
 Why You'll Love Working With Us
 
 
 
 
 Health &amp; Wellness That Have You Covered
 
 
 
 <ul>
 <li>
 Enjoy the flexibility of remote work
 </li>
 <li>
 Competitive base salaries that reflect your value.
 </li>
 <li>
 Generous Paid Time Off, because we know you do your best work when you're well-rested.
 </li>
 <li>
 Support for every stage of life&mdash;with paid maternity, parental bonding, and medical leave for you or your loved ones.
 </li>
 <li>
 Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
 </li>
 <li>
 Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
 
 
 </li>
 </ul>
 
 Investing In Your Future (and Present)
 
 
 
 <ul>
 <li>
 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
 </li>
 <li>
 Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
 </li>
 <li>
 Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance for added peace of mind.
 </li>
 <li>
 Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
 </li>
 <li>
 After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
 </li>
 <li>
 Keep growing with support for continuing education - we&rsquo;re invested in your development.
 
 
 </li>
 </ul>
 Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
 
 
 
 Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
 
 
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
</div>

Manager, Customer Support

SpectrumAM

<div>Compliance Drive - Supervisor
JOB DESCRIPTION
The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. This position is responsible for ensuring the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents. The Assistant Manager will make recommendations for site portfolios, working with the Manager of Site Inspections and local division leaders to address challenges and optimize service delivery. In addition to managing day-to-day operations, this role involves fostering a positive organizational culture and promoting long-term success through strategic planning and development initiatives.
Key responsibilities include facilitating communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals, and addressing client inquiries and concerns with professionalism. The Assistant Manager will also play a crucial role in mentoring and training team members, conducting performance evaluations, and fostering a collaborative environment that encourages growth and innovation. By coordinating with local division leadership, the Assistant Manager will ensure that site management efforts are integrated with broader organizational objectives, contributing to the overall success and sustainability of the division. This position is ideal for someone who is proactive, detail-oriented, and committed to driving excellence in site management. 
OTHER RESPONSIBILITIES<ul><li>Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.</li><li>Manage and oversee department operations in alignment with the company&rsquo;s strategic vision and standards, ensuring continuity and excellence in service delivery.</li><li>Possess expert-level knowledge of property codes for all markets.</li><li>Ability to read, understand, and accurately interpret governing documents.</li><li>Possess an in-depth understanding of the processes and backend systems, including CINC Manager, CINC Systems, the Spectrum and JellyBird apps, and CINC WebAxis.</li><li>Support and facilitate cross-divisional support amongst teams.</li><li>Conduct audits, review, and edit property bullet point forms at least quarterly to ensure understanding.</li><li>Ownership and understanding of all aspects and systems for Fleet Management systems:</li><li>Fleet Car Management &ndash;</li><li>D/W Fleet Car Log</li><li>Maintenance Log</li><li>Receipt Submissions</li><li>Fleet Car GPS</li><li>Fleet Car Remote Parking Agreement</li><li>Fleet Car Check-In/Check-Out</li><li>Ability to approve small repairs when needed.</li></ul>
Understanding of:<ul><li>Creation of Violation Policies</li><li>Quality Control (QC)</li><li>Input and Review to Ensure Proper Setup of Letter Templates for Policies</li><li>Legal Packet Submissions</li><li>Collaborate with other Assistant Managers of Site Inspections.</li></ul>
Team Leadership and Development:<ul><li>Collaborate with the Manager of Site Inspections to train and lead a high-performing, motivated team, ensuring alignment with departmental goals and fostering a positive work environment.</li><li>Build a positive and accountable workplace culture.</li><li>Coach, develop, and mentor Site Managers.</li><li>Identify talent and make recommendations on considerations of staff to develop the team into Sr., Mentor, and SM Compliance positions.</li><li>Evaluate employee performance and provide feedback to the Manager of Site Inspections.</li><li>Monitor team performance with monthly 1:1&rsquo;s and Playbooks every 6 months.</li><li>Monitor and review Drive Reports for completion, accuracy, and consistency.</li><li>Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses are being had.</li><li>Take feedback from the Assistant Manager of Compliance on account errors and implement coaching and training.</li></ul>
Customer Service and Satisfaction:<ul><li>Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise to ensure their needs and expectations are effectively addressed.</li><li>Address Board Member complaints promptly and effectively, following through to ensure satisfactory resolutions and maintaining positive relationships.</li><li>Address and resolve escalated challenges from homeowners, ensuring timely and effective solutions that enhance customer satisfaction.</li><li>Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed.</li><li>Analyze customer feedback routinely to identify areas for improvement and make recommendations to the Manager of Site Inspections for changes that enhance service quality.</li><li>Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement.</li></ul>
Division Level Support:<ul><li>Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.</li><li>Audit Team Schedules to ensure contractual obligations are met.</li><li>Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.</li><li>Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborate with Site Management to implement solutions that effectively address their needs.</li><li>Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.</li><li>Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.</li><li>Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities.</li><li>Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.</li><li>Work closely with the Manager of Site Inspections to create FAQs with continued training and support to Community Managers.</li></ul> 
REQUIREMENTS
For this position, you must have a valid driver&rsquo;s license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
Knowledge<ul><li>
Must be computer literate and familiar with Microsoft Word and Excel</li><li>
Understand how to enter data into databases and iPads.</li></ul>
Desired Skills<ul><li>
Proven skill in conflict resolution and customer service</li><li>
Detail oriented</li><li>
Positive attitude
</li><li>Influential
</li><li>Culture champion</li><li>
Critical Thinking</li><li>
Organization and time management</li><li>
Problem-solving and analysis</li><li>
Clear and professional communication, both written and verbal</li></ul>
Abilities<ul><li>
Able to understand and carry out oral and written requests</li><li>
Able to multitask and learn in a fast-paced environment</li><li>
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times</li></ul>
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck<ul><li>
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements</li><li>
Recognized as Best Places to Work since 2007!</li><li>
Fastest Growing Company - Fast Track 50 in 2020.</li><li>
San Antonio-based homeowners&rsquo; association management company.</li><li>
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.</li><li>
Work / Life balance.</li><li>
5 weeks of PTO to allow for rest, travel, family, and your hobbies.</li></ul><ul><li>
Forty paid hours per year for community service activities.</li><li>
11 Annual Paid Holidays.</li><li>
Internal Learning and Development Management System.</li><li>
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&amp;D and a 401k program.</li><li>
Free medical clinic in-house (in the San Antonio office &ndash; virtual appointments for other offices).</li></ul><ul><li>
Well-structured career track plan with a 6-month review.</li><li>
Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.</li><li>
Company Fleet Car Provided</li><li>
Address: 16001 Park Ten Pl, STE 135, Houston, TX 77084 3000 Research Forest Drive, Suite 200, The Woodlands, TX 77381 2525 Bay Area Blvd. Suite 130 Houston, Texas 77058</li></ul>
For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.</div>

Compliance Drive - Supervisor

O'Reilly Auto Parts

<div>The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager&rsquo;s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc&hellip;)
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
Make sure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES<h2 class="jobSectionHeader">
Required:</h2>
Sales Specialist Training, Assistant Manager Certification and RSS Certification<h2 class="jobSectionHeader">
Desired:</h2>
Certified Parts Professional Certification; ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:<ul><li>
Competitive Wages &amp; Paid Time Off</li><li>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</li><li>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>
Team Member Health/Wellbeing Programs</li><li>
Tuition Educational Assistance Programs</li><li>
Opportunities for Career Growth</li></ul>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.</div>

Assistant Store Manager

NRG Energy

<div>As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You&rsquo;ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success&mdash;take the lead in shaping your career development, goals and future! 


Job Summary: 
We&rsquo;re looking for a data‑driven and audience-focused Content Specialist to join our SEO &amp; Content Marketing team. In this role, you will work closely with the SEO &amp; Content Marketing leader and cross‑functional partners. The Content Specialist is responsible for maintaining, optimizing, and enhancing web content across multiple brands and site sections. This role focuses on daily content updates in Adobe Experience Manager (AEM), ensuring accuracy, freshness, and alignment with SEO best practices. The ideal candidate brings strong writing expertise, editorial attention to detail, and experience managing digital content within a CMS. 
This position works closely with cross‑functional partners&mdash;including Creative, Web, Brand, and Analytics&mdash;to coordinate SEO‑focused content initiatives and support campaigns that drive customer engagement across Texas and East regional markets. 
Essential Duties/Responsibilities:<ul><li>
Execute daily content updates in AEM including metadata, internal linking, on‑page copy edits and image attributes.</li><li>
Support comprehensive on‑page SEO optimization efforts to enhance visibility, engagement, and relevance.</li><li>
Refresh content across core site sections including customer content, product pages, comparison pages, community/CSR, partnerships &amp; sponsorships, localized content and blogs.</li><li>
Maintain content quality by conducting accuracy checks, proofreading, and ensuring compliance with brand and SEO guidelines.</li><li>
Partner with Content, Web, Creative, and Brand teams to support SEO-driven content projects through briefing, updates, and deployment.</li><li>
Track deliverables, monitor timelines, and escalate blockers to ensure on-time completion.</li><li>
Maintain documentation including content inventories, link mapping, and content governance frameworks.</li><li>
Collaborate with analytics and marketing teams to align content updates with insights and customer journey needs.</li><li>
Contribute to AI‑informed enhancements that support visibility and engagement improvements.</li><li>
Assist personalization stakeholders by ensuring AEM content, metadata and tagging are structured in ways that support personalization.</li><li>
Provide supporting updates to content components and documentation to help enable personalization developed by cross‑functional teams.</li><li>
Stay informed on SEO best practices, content experience trends, and platform updates.</li><li>
Provide support to the SEO &amp; Content team as business needs evolve.</li></ul> 
Working Conditions:<ul><li>
Hybrid 4 days/week in the Houston office</li><li>
Open office environment</li><li>
Occasional overtime as needed</li></ul> 
Minimum Requirements:<ul><li>
Bachelor&rsquo;s degree in Communications, Journalism, Marketing, English, Digital Media, or related field</li><li>
Strong writing background with 3 &ndash; 5 years of experience editing, proofreading, and maintaining brand consistency</li><li>
Comfortable working within a content management system; AEM experience preferred</li><li>
Understanding of SEO fundamentals and on‑page optimization</li></ul> 
Preferred Qualifications:<ul><li>
Familiarity with Adobe Experience Manager (AEM) or similar CMS platforms</li><li>
Exposure to enterprise websites or multi-brand content operations</li><li>
Experience coordinating cross-functional content projects</li><li>
Basic understanding of HTML or web publishing best practices</li></ul> 
Additional Knowledge, Skills, and Abilities:<ul><li>
Excellent written communication and editorial accuracy</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to manage multiple updates in a fast-paced environment</li><li>
Collaborative mindset with strong stakeholder communication</li><li>
Curiosity for customer experience, digital content trends, and UX best practices</li></ul> 
Physical Requirements:<ul><li>
Lifting, bending, sitting, reaching, standing, manual dexterity may be necessary</li></ul> 


NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.</div>

Content Specialist

Evolution Motion Solutions

<div>Description:

SUMMARY: The Technical Sales Associate is an entry-level field Sales position designed to develop future Technical Sales Representatives (TSRs) through a structured two-year mentorship and training program. This role supports up to three TSRs and collaborates closely with Regional Management (Regional Sales Manager, Regional Technology Sales Manager, Regional Vice President) to learn Evolution Motion Solutions&rsquo; products, sales processes, and customer engagement strategies. This position combines hands-on customer interaction, technical sales development, and cross-functional collaboration to prepare for a long-term career in professional technical sales.
In Year 1 of the program, the Technical Sales Associate focuses on training, customer support, and company initiatives. In Year 2, the role expands to include assigned accounts and new territory development. After completion of the 2-year program, and with management approval, the Technical Sales Associate may be promoted to a Technical Sales Representative in Year 3.
PRIMARY DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform their primary duties.<ul><li>
Participate in structured onboarding and a 30-60-90-day training plan, including product knowledge, customer relationship management (CRM), and sales process fundamentals.</li><li>
Support up to three assigned TSRs and regional leadership by assisting with lead generation, quotes, follow-ups, and customer engagement.</li><li>
Focus on company initiatives including Filtration, Accessories, and Selling Through the Line to strengthen Evolution&rsquo;s market presence.</li><li>
Increase content with existing customers and engage with new customers who may not receive regular TSR coverage.</li><li>
Work directly with regional teams and supplier partners to learn technical solutions, quoting tools, and application engineering.</li><li>
Meet early-stage activity metrics such as calls, emails, and demos scheduled; progress to revenue-based metrics as responsibilities expand.</li><li>
Maintain accurate records of customer interactions, quotes, and opportunities within the CRM system.</li><li>
Participate in weekly meetings, monthly reviews, and quarterly in-person events for development and alignment.</li><li>
Contribute to process refinement, share learning experiences, and assist in implementing regional sales best practices.</li><li>
Other duties as assigned.</li></ul>
Requirements:

QUALIFICATIONS: The requirements listed below are representative of the education, experience, skills, and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications sub-section.
EDUCATION:<ul><li>
Technical School 2-year training or bachelor&rsquo;s degree in related technical field preferred.</li><li>
High school diploma or GED required.</li></ul>
EXPERIENCE:<ul><li>
Exposure to industrial, technical, or equipment sales a plus.</li><li>
Experience in remote or independent work environments is beneficial.</li></ul>
SKILLS &amp; ABILITIES:<ul><li>
Strong interpersonal and communication skills, both verbal and written.</li><li>
Desire and ability to learn technical concepts and applications.</li><li>
Demonstrated initiative, entrepreneurial mentality, and self-motivation.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Ability to manage multiple priorities, meet deadlines, and work with minimal supervision.</li><li>
Coachable, curious, and comfortable with structured feedback and development.</li></ul>
PHYSICAL DEMANDS:
The work is primarily sedentary, requiring frequent use of computers, phones, and video communication tools. Regular travel to customer sites and regional offices is expected. Must be able to sit or drive for extended periods, lift up to 25 pounds occasionally, and move through customer environments including industrial facilities and warehouses.
WORK ENVIRONMENT:
This role involves hybrid work between remote and field environments. The employee may work from a home office, customer locations, or regional facilities. Regular regional travel and occasional overnight stays may be required.
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.
Evolution Motion Solutions is an Equal Opportunity Employer</div>

Technical Sales Associate

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Houston, TX pharmacy. This is a full-time position working hours between 8am-8pm CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST. This is a remote work from home position. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.</div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div>Starting salary from $22.00 an hour and up</div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent</li>
</ul></li></ul><div>#Company Values: Teamwork, Respect, Integrity, Passion</div></div></div>

Pharmacy Technician - Customer Care Specialist

Energy Transfer

<div>SEC Energy Products &amp; Services L.P. is a full-service packaging, fabrication, and equipment provider serving the natural gas compression and midstream energy markets. SEC designs and manufactures compressor packages and a wide range of fabricated process equipment including separators, dehydrators, storage tanks, pig launchers and receivers, fuel gas systems, metering skids, and condensate stabilization equipment.
In addition to manufacturing, SEC provides engineering, revamp services, parts, field service, commissioning, and turnkey installation solutions for customers across the energy industry. While SEC maintains an entrepreneurial and collaborative culture, our team supports world-class customers and large-scale energy infrastructure projects.
Our focus is simple: deliver high-quality equipment, respond quickly to customer needs, and continuously improve how we operate.
Summary:
The Quality Manager is responsible for leading SEC&rsquo;s Quality Management System (QMS) for Houston manufacturing operations. This role ensures compliance with applicable industry codes, customer specifications, and internal standards across fabrication, compressor packaging, testing, and final shipment activities.
The Quality Manager provides leadership for quality assurance and quality control programs, drives continuous improvement initiatives, manages supplier quality, and ensures consistent product integrity. This position partners closely with engineering, manufacturing, and supply chain teams to maintain high standards of quality, regulatory compliance, and operational performance.
Essential Duties and Responsibilities:
Quality System Leadership<ul><li>
Lead and maintain the company&rsquo;s Quality Management System to ensure compliance with ASME, AWS, and applicable piping codes.</li><li>
Maintain and improve the SEC Quality Control Manual and associated procedures.</li><li>
Coordinate Authorized Inspector (AI) activities and support ASME code stamp audits.</li><li>
Ensure manufacturing processes meet applicable industry standards and customer specifications.</li></ul>
Manufacturing Quality Oversight 
Oversee quality control activities across fabrication, welding, assembly, testing, and final inspection.<ul><li>
Ensure proper implementation of Inspection and Test Plans (ITPs).</li><li>
Review and approve quality documentation and manufacturing records.</li><li>
Monitor production quality to ensure compliance with code requirements and project specifications.</li></ul>
Continuous Improvement &amp; Problem Solving<ul><li>
Lead root cause investigations for nonconformances, defects, and customer quality issues.</li><li>
Implement corrective and preventive actions (CAPA) to eliminate recurring issues.</li><li>
Identify opportunities to improve manufacturing quality, efficiency, and consistency.</li><li>
Develop and monitor quality metrics such as defect rates, rework, supplier performance, and customer returns.</li></ul>
Welding &amp; Code Compliance<ul><li>
Administer welding qualifications including WPS, PQR, and welder qualification records.</li><li>
Ensure welding and fabrication activities meet ASME and AWS requirements.</li><li>
Provide technical guidance on welding processes and fabrication quality requirements.</li></ul>
Supplier Quality Management<ul><li>
Conduct supplier quality audits and assess vendor quality performance.</li><li>
Partner with procurement to ensure suppliers meet SEC quality standards.</li><li>
Manage supplier corrective actions when quality issues arise.</li></ul>
Team Leadership<ul><li>
Lead, mentor, and develop the Quality team including inspectors and technicians.</li><li>
Provide training on quality procedures, inspection practices, and code requirements.</li><li>
Support workforce development and succession planning within the department.</li></ul>
Customer &amp; Third-Party Interface<ul><li>
Serve as the primary contact for customer quality representatives and third-party inspectors.</li><li>
Support customer and regulatory audits.</li><li>
Ensure customer specifications and contractual quality requirements are implemented and documented.</li></ul> 
Requirements: 
Education and/or Experience, Knowledge, Skills &amp; Abilities: 
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
Education &amp; Experience<ul><li>
High School Diploma or GED required</li><li>
Associate or Bachelor&rsquo;s degree in Engineering, Manufacturing, Quality, or related field preferred</li><li>
Certified Welding Inspector (CWI) required</li><li>
Minimum 8 years of quality experience in fabrication or manufacturing environments</li><li>
Minimum 3&ndash;5 years of quality leadership or supervisory experience</li></ul>
Technical Knowledge<ul><li>
Strong knowledge of ASME Section VIII and Section IX</li><li>
Working knowledge of ASME B31.3, B31.4, and B31.8 piping codes</li><li>
Experience with pressure vessel and fabrication quality programs</li><li>
Experience managing WPS, PQR, and welder qualifications</li><li>
Familiarity with Inspection and Test Plans (ITPs) and manufacturing quality documentation</li></ul>
Quality Management Skills<ul><li>
Root Cause Analysis and corrective action management</li><li>
Nonconformance and defect investigation</li><li>
Internal and external audit management</li><li>
Supplier quality management</li><li>
Quality performance metrics and reporting</li><li>
Continuous improvement methodologies (Lean or Six Sigma preferred)</li></ul>
Systems &amp; Software<ul><li>
Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)</li><li>
Experience with ERP systems such as SAP preferred</li><li>
Experience with digital quality inspection tools or mobile QC platforms preferred</li></ul>
Work Environment:
This role operates in a combination of office, fabrication shop, and industrial manufacturing environments.<ul><li>
Regular exposure to fabrication and assembly operations</li><li>
Occasional exposure to loud equipment, welding operations, and heavy manufacturing environments</li><li>
Ability to stand, walk, and observe manufacturing activities for extended periods</li><li>
Occasional travel may be required</li></ul> 
&quot;An equal opportunity employer/disability/vet The Partnership is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. &quot;</div>

Manager - Quality Control Welding

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