associate director-sales loyalty

manager, dtc growth & acquisition Jobs in Miami

manager, dtc growth & acquisition

manager, membership growth and retention-2 Jobs in Miami

mgr, onboard marketing & exp strat Jobs in Miami

mgr, onboard marketing & exp strat

senior manager, global benefits Jobs in Miami

senior manager, global benefits

manager membership growth and retention 2

ChenMed

<p></p><div><p><b>We&rsquo;re unique. You should be, too.</b></p><p></p><p>
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?</p><p></p><p>
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.</p><p></p>
The Manager, Membership Growth and Retention leads a team of Membership Growth and Onboarding Coordinators, who are responsible for providing a wide range of operational support to field-based growth and retention initiatives. This position drives patient engagement, improves retention rates for both new and current patients, and optimizes operational efficiencies, ensuring long-term success for both patients and the organization.<br>
The incumbent ensures that the team provides a seamless transition for new patients enrolled and assists in facilitating a best-in-class onboarding experience for new patients, from initial acquisition through confirmed first appointment with their assigned provider. The onboarding process primarily includes scheduling appointments and completion of required new patient paperwork within the first month of enrollment.
<br>
This role also lead patient retention efforts across the organization. Membership Growth and Retention Managers verify patient enrollment, conduct outbound proactive retention calls to targeted patients, assists patients with Medicaid eligibility/redetermination, and assists with recapture of disenrolled patients in real-time.<h2 class="jobSectionHeader"><b>
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</b></h2><ul><li>
Ensures newly acquired patients, primarily enrolled by MGCs, successfully complete their onboarding journey and attend their first scheduled appointment.</li><li>
Directly supervises a team of remote professionals to ensure new patient onboarding goals are met or exceeded. Provides reliable, efficient support for the team.</li><li>
Leads team by selection, onboarding, performance management, and engagement of assigned Membership Growth &amp; Onboarding Coordinators.</li><li>
Builds strong partnerships with center operations staff and sales leaders, to align on monthly new patient onboarding and re-enroll patient goals.</li><li>
Establishes and maintains a standardized patient onboarding process that is aligned with stakeholders, to enhance efficiency and consistency.</li><li>
Ensures patients attend new patient orientation sessions and complete their initial appointment(s) within the first 30 days of eligibility.</li><li>
Liaisons with sales and operations leaders and is a key point of contact, responsible for leading new patient paperwork completion efforts as part of overall patient onboarding experience.</li><li>
Develops and implements tools to track performance, identifying obstacles in real-time, and drive continuous improvement.</li><li>
Ensures 100% of disenrolled patients receive outreach and coordinates next steps with center operations and sales leaders, with the goal of reenrolling targeted patients.</li><li>
Develops tools to analyze and report on disenrollment trends, providing actionable insights to improve patient retention strategies.</li><li>
Collaborates with key stakeholders to enhance processes that address disenrollment challenges and improve overall patient experience.</li><li>
Provides market and regional sales and operational leaders with regular updates on retention outcomes and next steps.</li><li>
Accurately forecasts new patient acquisition to confirmed first appointment conversion rates to drive business planning and strategy.</li><li>
Interprets both short- and long-term effects of retention strategies at center and market level, ensuring sustainable growth.</li><li>
Leverages Customer Relationship Management (CRM) tools to manage and optimize both patient retention and new member acquisition processes.</li><li>
Builds and nurtures strong relationships with internal sales and center market leaders to maximize patient retention and improve the new patient onboarding experience.</li><li>
Manages team budget and ensure proper expense processes are within budget allocation.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul><h2 class="jobSectionHeader"><b>
KNOWLEDGE, SKILLS AND ABILITIES:</b></h2><ul><li>
Competent-level business acuity</li><li>
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods</li><li>
Deep understanding of both sales operations and center operations</li><li>
Knowledge and experience in leading a telephonic sales or member services team, both in-office and phone-based teams</li><li>
Strong coaching and mentoring skills</li><li>
Strong collaboration across a matrixed organization</li><li>
Strong problem solving, time management, organizational and analytical skills</li><li>
Strong written and verbal skills</li><li>
Proficiency in Microsoft Office (especially Excel), Xactly, Salesforce, SharePoint, DASH / patient EMR systems and Availity</li><li>
Ability to lead cross-functional projects and change management initiatives</li><li>
Strong facilitation and communication skills, both verbal and written</li><li>
Strong operational detail</li><li>
Ability to build strong relationships, both inside and outside of the company</li><li>
High level of integrity, dependability, and reliability</li><li>
Ability to manage change and align with our mission</li><li>
Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position</li><li>
Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time; flexible to work evening, weekends and/or holidays as needed</li><li>
Spoken and written fluency in English; bilingual a plus</li><li>
This job requires use and exercise of independent judgment</li></ul><h2 class="jobSectionHeader"><b>
EDUCATION AND EXPERIENCE CRITERIA:</b></h2><ul><li>
BA/BS degree in Business, Marketing or related field <b>OR</b> additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis</li><li>
Minimum of four (4) years of sales and/or operations experience required including a minimum of two (2) years in a supervisory/managerial role leading a team of direct reports required</li><li>
Experience within the Medicare Advantage population strongly preferred</li><li>
Experience working for a value base healthcare provider strongly preferred</li><li>
Customer Service Call Center and / or provider center operations experience preferred</li></ul><p><b>
PAY RANGE:</b></p>
$76,732 - $109,617 Salary<p>
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.</p><p><b>
EMPLOYEE BENEFITS</b></p><p>
https://chenmed.makeityoursource.com/helpful-documents</p><p></p><p>
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
</p><p></p><p>ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.</p><p></p><p>
Current employees, if you want to apply to our internal career site, please click HERE</p><p></p><p>
Current Contingent Worker please see job aid HERE to apply</p>
#LI-Onsite</div>

Manager, Membership Growth and Retention-2

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div><br>
<div></div>
Position Summary:
<div>
The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.</div>
Responsibilities:
<ul><li>Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards</li><li>
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR</li><li>
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs</li><li>
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity</li><li>
Assist in budget preparation and ensure adherence to approved budgets</li><li>
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li><li>
Provide excellent customer service while maintaining the highest standards for resident service</li><li>
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals</li><li>
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship</li></ul>
Education and Experience:
<ul><li>Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience</li><li>
3 + years of related multi-family property management experience</li><li>
Strong leadership and management skills</li><li>
Team player, professional, and effective communication skills</li><li>
Proficient in Microsoft Office Suite and property management software</li></ul>
Qualifications:
<div><b>
Physical Requirements:</b></div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul><div><b>
Work Environment:</b></div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>
The office is an open setting which may include bright lights, constant noises and distractions</li></ul><div>
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community<br>
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates<br>
</li><li>
Employer-paid employee assistance, mental health, and wellness programs<br>
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance<br>
</li><li>
401(k) with robust company match<br>
</li><li>
Opportunities for professional development, career growth, and role-based learning plans<br>
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)<br>
</li><li>
Paid time off plus floating holidays and volunteer days<br>
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><p></p><div><br>
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver, as applicable</div><div></div><div><br>
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div><br>
RPM Living is an Equal Opportunity Employer.</div><div></div><div><br>
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Community Manager

Miami Marlins

<div><div>The Manager, DTC Growth &amp; Acquisition will be responsible for driving subscriber growth, audience expansion, and revenue generation for Marlins.tv.<br>
</div><div>
This position will work cross-functionally to ensure that all content, campaigns, and distribution strategies are aligned toward one core objective: growing the Marlins.tv subscriber base and increasing the value of the Marlins&rsquo; digital audience for both direct revenue and sponsorship monetization.<br>
</div><div><b>
Core Responsibilities</b><br>
</div><div><b>
1. Subscriber Acquisition Strategy</b></div><ul><li>
Own end-to-end acquisition strategy for Marlins.TV</li><li>
Build and optimize the fan funnel:</li>
Awareness Engagement Conversion<li> Retention</li><li>
Identify and prioritize high-value audience segments</li><li>
Develop go-to-market plans for key moments throughout the season</li></ul><div></div><div><b><br>
2. Paid &amp; Owned Media Strategy</b></div><ul><li>
Lead paid media strategy across</li><li>
Optimize CAC (customer acquisition cost) and ROAS</li><li>
Oversee budget allocation and performance optimization</li><li>
Align owned channels (email, app, web, social) to drive conversion</li></ul><div></div><div><b><br>
3. Conversion Optimization</b></div><ul><li>
Optimize landing pages, sign-up flows, and subscription UX</li><li>
A/B test messaging, offers, and creative</li><li>
Improve trial-to-paid conversion rates</li><li>
Partner with product/tech teams on user journey improvements</li></ul><div></div><div><b><br>
4. Content-Led Growth Strategy</b></div><ul><li>
Partner with Content/Creative teams to:</li><li>
Identify high-converting content formats</li><li>
Build acquisition-focused content funnels</li><li>
Develop content specifically designed to drive subscription</li><li>
Ensure content strategy aligns with conversion goals, not just engagement</li></ul><div></div><div><b><br>
5. Data &amp; Performance Analytics</b></div><ul><li>
Own acquisition and funnel performance reporting:</li><li>
CAC /Conversion rates/Subscriber growth/Channel performance</li><li>
Translate insights into actionable growth strategies</li></ul><div></div><div><b><br>
6. Sponsorship &amp; Revenue Integration</b></div><ul><li>
Partner with Corporate Partnerships to:</li><li>
Package audience growth into sponsor value</li><li>
Create sponsor-supported acquisition campaigns</li><li>
Integrate brands into DTC growth initiatives</li><li>
Help quantify and communicate audience value:</li><li>
Impressions/reach/targeting capabilities</li></ul><div></div><div><b><br>
7. Partnerships &amp; Distribution Growth</b></div><ul><li>
Identify external growth channels:</li><li>
Media partnerships/Influencers/creators/Platform partnerships</li><li>
Explore bundling or promotional partnerships</li></ul><div></div><div><b><br>
Key Performance Indicators (KPIs)</b></div><ul><li>
Marlins.tv subscriber growth (net new and total)</li><li>
Customer Acquisition Cost (CAC)</li>
Conversion rate (visit<li> subscriber)</li><li>
Trial-to-paid conversion rate</li><li>
Revenue per subscriber</li><li>
LTV/CAC ratio</li><li>
Channel-level performance (paid, owned, organic)</li><li>
Audience growth tied to sponsorship inventory value</li></ul><div></div><div><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.</div></div>

Manager, DTC Growth & Acquisition

Elevance Health

<div><p><b>Paragon Senior Account Executive-Infusion Sales, S. FL.</b></p><p></p><p><b>
Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.</b></p><p></p><p><i>
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
</i></p><p></p><p>A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.</p><p></p><p>
The <b>Paragon Senior Account Executive-Infusion Sales </b>is responsible for maximizing sales activity in a specified territory within a specific line of business which includes home infusion therapy, infusion center, etc. and strengthening client relationships to meet and/or exceed sales targets while demonstrating comprehensive understanding of disease states requiring infusion treatment.</p><p></p><p><b>
How you will make an impact:</b></p><ul><li><p>
Consults and collaborates with key decision makers to achieve top line revenue growth through new and renewal sales.</p></li><li><p>
Develops and executes on sales strategies to grow the market including proactively sourcing/identifying additional referral potential.</p></li><li><p>
Creates and modifies training for new hire associates and new drug launches to roll out to the field.</p></li><li><p>
Cultivates deep trust-based relationships and understanding of client needs and priorities while building relationships with pharmaceutical companies, patient advocacy groups, and industry related non-profits.</p></li><li><p>
Recommends adjustments for incentive design as the business evolves.</p></li><li><p>
Acts as a lead with internal partners to meet/exceed client expectations through customer service and continuous improvement driving opportunities for retention and growth.</p></li><li><p>
Serves as an industry expert at the local and state level.</p></li><li><p>
Continuously updates knowledge in rapidly changing environment while staying informed of industry trends, competitors, and business threats.</p></li><li><p>
Mentors other team members and assists with onboarding new sales associates.</p></li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li><p>
Requires a BA/BS degree and a minimum of 4 years of sales experience which includes a minimum of 2 years medical sales; or any combination of education and experience which would provide an equivalent background.</p></li></ul><p></p><p><b>
Preferred Capabilities, Skills and Experiences:</b></p><ul><li><p>
Experience with relevant specialty for the infusion industry is highly preferred. Experience within targeted geographic region strongly preferred.</p></li><li><p>
Ability to travel throughout geographic region 50-75% of the time.</p></li></ul><br>
<p></p>
<p>Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.</p>
<p>Who We Are</p>
<p>Elevance Health is a health company dedicated to improving lives and communities &ndash; and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.</p>
<p>How We Work</p>
<p>At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.</p>
<p>We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.</p>
<p>Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.</p>
<p>The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.</p>
<p>Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.</p>
<p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.</p></div>

Paragon Senior Account Executive - Infusion Sales, S. FL.

Harbor Group Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
<br><br>
Leasing Specialist
<br><br>
<b>Job Title:</b> Leasing Specialist
<br><br>
<b>Division:</b> Multifamily
<br><br>
<b>Status:</b> Non-Exempt
<br><br>
<b>JOB SUMMARY:</b> The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b> include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
<br><br>
<ul>
<li>Greet prospective residents, conduct property tours, and showcase available apartments and amenities.</li>
<li>Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.</li>
<li>Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.</li>
<li>Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.</li>
<li>Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.</li>
<li>Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.</li>
<li>Coordinate resident referral programs, employer outreach, and participate in local networking efforts.</li>
<li>Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.</li>
<li>Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.</li>
<li>Conduct follow-up communication with prospects and new residents to ensure satisfaction.</li>
<li>Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.</li>
<li>Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).</li>
<li>Keep guest cards updated and perform follow-ups on all leads.</li>
<li>Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.</li>
<li>Ensure leasing office and tour path are presentable and meet show standards at all times.</li>
</ul>
<b>QUALIFICATIONS:</b> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.</li>
<li>Proficient with Microsoft Office and Property Management software experience is a must.</li>
<li>Experience utilizing social media (Facebook, Instagram, etc.) is preferred.</li>
<li>Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.</li>
<li>Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.</li>
<li>Must be customer-service oriented with the ability to interact professionally with residents and vendors.</li>
<li>Flexibility to work weekends if required by the property.</li>
<li>Valid driver’s license required (for operating golf carts if applicable).</li>
</ul>
#LI-DD1
<br><br>
Veteran Friendly
<br>This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
<br><br>
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Leasing Specialist

Kalorik

<div><div>Here at Kalorik, customer service is the key to everything that we do. We work to deliver high-quality, customer-focused, personable support with great efficiency. You will act as Kalorik's brand ambassador and the voice of the customer. We rely on you to actively listen to our customers by utilizing your customer service experience, care, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them, whether that is via chat, customer portals, email, phone, or social media. The role of Customer Care Specialist is essential to Kalorik's success and continued growth.</div>
<div></div><div>To ensure you receive the product knowledge and training necessary to deliver the best customer service possible, we require 30-days of on-site training and development prior to your hybrid work assignment.</div>
<div></div><div>Assignment may require occasional on-site attendance for special events, meetings, or to meet workload requirements and cross-departmental collaboration efforts.</div>
<div></div><div>Responsibilities:</div>
<ul><li>Provides positive interaction with customers while meeting service performance standards and working to improve efficiency.</li>
<li>Acts as an advocate to resolve customer inquiries submitted via chat, customer portals, email, phone, social media, and document in Freshdesk, ERP/CRM systems in a timely manner.</li>
<li>Develops and maintains vast knowledge of the products being offered. Retain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products.</li>
<li>Owns internal relationships required to satisfactorily resolve customer questions and issues.</li>
<li>Works with the sales team/account managers to better understand the needs of our large customers and determine methods to resolve and mitigate customer complaints.</li>
<li>Create and submit replacement orders, returns requests, credits, and shipping labels.</li>
<li>Advocates for customers by recommending changes to processes determined to be ineffective, by providing examples of customers who have been negatively affected.</li>
<li>Upselling when the opportunity arises.</li>
<li>All other duties as assigned.</li>
</ul>
<div><br>
Education &amp; Requirements:</div>
<ul><li>High school diploma of GED; preferred associates degree or higher in business, communications, or related field.</li>
<li>Minimum 2 years customer care/service experience in a call center environment.</li>
<li>Practical experience in Freshdesk, ERP or CRM systems required.</li>
<li>A positive attitude and ability to understand and relate to customers based on their personalities and respond appropriately is necessary.</li>
<li>Excellent written and verbal communication skills.</li>
<li>The ability to think creatively to resolve issues satisfactorily.</li>
<li>The aptitude to speak Spanish/French may be advantageous, but not required.</li>
</ul><div>If you are a person who strives to meet and exceed goals, understands the importance of accuracy and time management and thrives in a fast-paced work environment, this opportunity is for you!</div>
<div></div><div>We are equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.</div></div>

Customer Care Specialist

The Mark Med Spa

<p><b>About Us</b></p><p>We are a fast-growing <b>medical spa in the Miami area</b>, focused on advanced aesthetic and wellness treatments including body contouring, skin rejuvenation, and weight loss solutions. Our mission is to deliver real results while providing a premium client experience.</p><p><b>Overview</b><br/>We are seeking a <b>Body Contouring Specialist</b> who is both <b>treatment-focused and sales-driven</b>. This role is ideal for someone who enjoys helping clients achieve body transformation results while also maximizing revenue through consultations and treatment plans.</p><p><b>Responsibilities</b></p><ul><li>Perform non-invasive body treatments (RF, cavitation, laser, etc.)</li><li>Conduct consultations and recommend customized treatment plans</li><li>Educate clients on services, packages, and memberships</li><li>Close sales and meet monthly revenue goals</li><li>Maintain accurate client records and treatment notes</li><li>Ensure exceptional client experience and retention</li><li>Upsell packages, enhancements, and retail products</li></ul><p><b>Qualifications</b></p><ul><li>Experience in <b>body contouring or aesthetic treatments</b></li><li>Strong <b>sales and closing skills</b></li><li>Excellent communication and customer service</li><li>Ability to work in a <b>fast-paced, goal-oriented environment</b></li><li>Licensed (esthetician, massage therapist, or related) <b>preferred but not required</b> depending on experience</li><li>Bilingual (English/Spanish) is a <b>plus</b></li></ul><p>Pay: $20.00 - $40.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>work: 2 years (Required)</li></ul><p>Language:</p><ul><li>English and Spanish (Required)</li></ul><p>License/Certification:</p><ul><li>Certification and License (Required)</li></ul><p>Work Location: In person</p>

Body Treatment Specialist

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