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mental health case manager

Calling Care Services Inc.

<p>About Vivia Health</p><p>At Vivia Health, we believe in delivering high-quality, person-centered mental health care that strengthens lives and communities. As a Case Manager, you&rsquo;ll play a vital role in helping individuals with mental health needs navigate resources, build skills, and access the support necessary to thrive. Case Managers work directly with clients in a structured environment, providing consistent support and coordination alongside our multidisciplinary team.</p><p><b>Position Overview</b></p><p>We are seeking a compassionate and organized Case Manager to join our team. This is an onsite role where you will meet with clients at one of our Vivia Health clinics, assisting them with treatment planning, resource connection, and skills development.</p><p>The ideal candidate is empathetic, detail-oriented, and committed to supporting individuals living with mental health challenges. You&rsquo;ll collaborate closely with therapists, medical providers, and administrators to ensure clients receive the care and resources they need.</p><p><b>Key Responsibilities</b></p><ul><li>Provide direct case management services to clients in an outpatient clinic setting.</li><li>Conduct intake assessments, develop individualized service plans, and monitor progress.</li><li>Assist clients in accessing benefits, housing, medical care, employment resources, and community supports.</li><li>Facilitate coordination of services across internal providers and external agencies.</li><li>Maintain accurate and timely documentation in compliance with Medicaid and agency requirements.</li><li>Support clients in building life skills, promoting recovery, and navigating challenges.</li><li>Participate in team meetings, case consultations, and clinical supervision.</li></ul><p><b>Qualifications</b></p><p><i><b>Required:</b></i></p><ul><li>Bachelor&rsquo;s degree in Social Work, Psychology, Human Services, or related field.</li><li>At least 2 years of experience working with individuals with mental health needs.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple cases and prioritize effectively.</li><li>Proficiency with electronic health records and documentation systems.</li></ul><p><b>Preferred:</b></p><ul><li>IM+CANS certification (Illinois Medicaid &ndash; Community and Supports Assessment).</li><li>Experience in outpatient or clinic-based mental health settings.</li><li>Familiarity with Medicaid documentation and behavioral health service coordination.</li><li>Bilingual in Spanish or other languages is a strong plus.</li></ul><p><b>Why Join Us?</b></p><ul><li>Onsite role with set hours and structured support.</li><li>Collaborative, team-based environment.</li><li>Competitive compensation and benefits package, including:</li><li>Health, dental, and vision insurance</li><li>401(k)</li><li>Paid time off (PTO)</li><li>CEU reimbursement and professional development opportunities</li></ul><p><b>Job Types:</b></p><ul><li>Full-time</li></ul><p><b>Work Location:</b></p><ul><li>On-site at Vivia Health Bucktown or Vivia Health Gage Park</li></ul><p>Pay: $22.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Case management: 2 years (Required)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Chicago, IL 60614 (Required)</li></ul><p>Work Location: In person</p>

Case Manager

Healthcare Alternative Systems, Inc.

<div><div><b>Case Manager</b><br>
4734 W. Chicago Ave<br>
Chicago, IL 60651<br>
Full-time, non-exempt<br>
Hourly rate: $20- $22<br>
<br>
Are you a compassionate professional looking to serve communities in need? At Healthcare Alternative Systems (HAS), we&rsquo;ve been a trusted provider of healthcare and mental wellness services in Chicago for over 50 years, operating across 14+ locations. We&rsquo;re looking for dedicated individuals eager to make an impact in behavioral health, substance use treatment, and crisis intervention. Join our mission-driven team and enjoy affordable bene<br>
<br>
<b>JOB SUMMARY</b><br>
Under the supervision of the Program Supervisor, the Case Manager is responsible for the ongoing development of recovery plans of action, accessing community resources, monitoring clinical engagement of treatment and ensuring recovery activities and responsibilities are completed by participants.<br>
<b>ESSENTIAL DUTIES</b></div>
<ul><li>Researches and locates community and recovery resources for all participants.</li>
<li>Assists in the ongoing development of recovery plans of action.</li>
<li>Monitors the engagement of the clinical treatment of the participant with the multidisciplinary team.</li>
<li>Conducts life skills and recovery meetings periodically based on qualifications.</li>
<li>Independently manages their caseload and documents all services provided in SAMMS and/or additional trackers as needed.</li>
<li>Performs contingency management planning and utilization.</li>
<li>Reviews weekly recovery activities, plans, and goals and makes recommendations.</li>
<li>Attends and participates in assigned meetings.</li>
<li>Participates in team meetings, agency meetings and agency fundraising efforts.</li>
<li>Creates and disseminates communication for participants.</li>
<li>Maintains long-term stable recovery.</li>
<li>Discloses, as appropriate, being in recovery from a mental health, substance use or addiction diagnosis.</li>
<li>Shares his/her own story of recovery as an inspiration to others.</li>
<li>Obtains and maintains state certification.</li>
<li>Takes direction, is prompt, takes initiative, completes tasks as assigned, and is able to work effectively as part of a team that includes community stakeholders.</li>
<li>Articulates effectively and has good communication skills.</li>
<li>Agrees to adhere to the Code of Ethics.</li>
<li>Performs other tasks as assigned.</li>
</ul><div><b>REQUIRED SKILLS/ABILITIES</b></div>
<ul><li>Has at minimum a basic understanding of: the concept of recovery as it relates to behavioral health, Peer support (Recovery Coaching), and Wellness and recovery planning.</li>
<li>Good oral and written communication skills.</li>
<li>Commitment to ongoing professional development and training.</li>
<li>Willingness to work in the community and in the office.</li>
<li>Bi-lingual (English/Spanish) preferred.</li>
<li>Flexible to adapt to schedules and workload to the needs and demands of the program.</li>
<li>Possession of a valid Illinois motor vehicle operator&rsquo;s license and willingness to use personal vehicle in course of employment.</li>
<li>H.A.S. requires all staff to work onsite.</li>
</ul><div><b>EDUCATION &amp; EXPERIENCE</b></div>
<ul><li>Must possess a High School Diploma or its equivalent.</li>
<li>Must have a minimum of two (2) years of sustained sobriety. Three (3) years preferred.</li>
<li>Must have CRSS and CPRS Certification from ICB/IAODAPCA or obtain within 1 year from date of hire.</li>
<li>CADC certification is preferred but not required.</li>
</ul><div><b>PHYSICAL REQUIREMENTS</b><br>
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.<br>
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.<br>
<b>EEO</b><br>
It is the policy of H.A.S. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.<br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.<br>
<br>
<b>Comprehensive Benefits at Healthcare Alternative Systems (HAS)</b><br>
At HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you&rsquo;ll receive:</div>
<ul><li>Generous Paid Time Off (PTO)
</li><li>13 Paid Holidays &ndash; Enjoy time off to rest and recharge</li>
<li>Comprehensive Health Insurance &ndash; Affordable HMO, PPO, and HSA options through Blue Cross Blue Shield</li>
<li>Dental &amp; Vision Coverage &ndash; Choose from HMO or PPO dental plans and vision coverage through Blue Cross Blue Shield</li>
<li>Flexible Spending Account (FSA)- Medical, dependent care and commuter
</li><li>Retirement Plan &ndash; 403(b)
</li><li>Life &amp; Disability Insurance
</li><li>Education &amp; Training Support - $200 dollars annual</li>
<li>Voluntary Benefits
</li><li>EAP</li>
</ul><div>Join a mission-driven team that supports your well-being while making a difference in the community!</div></div>

CTSHealth

<div><p><b>Job Overview</b></p><p>
Under general supervision, provides one-on-one behavioral interventions with children, youth and/or adults receiving specialty mental health services in the client's home/residential placement/school or during community outings; performs related work as assigned.</p><p>
</p><p><b>Responsibilities and Duties</b></p><ul><li>Maintain assigned caseload of weekly billable insurance hours.</li><li>Responsible for ensuring services are provided in the community.</li><li>Participating in the person-centered planning process.</li><li>Providing direct community-based behavioral health services and support for the individual and family as indicated in the Person-Centered Plan.</li><li>Monitor and track consumer hours and annual intake dates and complete as assigned.</li><li>Assisting the Case Manager in monitoring and evaluating the effectiveness of interventions as evidenced by symptom reduction and progress toward goals.</li><li>Responsible for completing the OnTarget tasks assigned within 24 hours.
</li><li>Assisting the Case Manager with consulting identified non-medical providers, engaging community and natural supports and including their input in the person-center/ed planning process.</li><li>Ensure that all information obtained while at Carolina Therapeutic Services is kept confidential and will remain confidential beyond employment.</li><li>Ensure confidentiality training is updated.</li></ul><br>
<p><b>Provider Responsibilities
</b></p><ul><li>Report critical concerns, problems, and lack of engagement to supervisor in a timely manner and actively seek Supervisor&rsquo;s input and assistance to resolving the concern.</li><li>Participate in multi-disciplinary staffing and meetings.</li><li>Attends all appropriate in-services, workshops, or continuing education programs, which are trainings provided by CTS Health or on behalf of CTS.</li><li>Responsible for completing appropriate annual intakes.</li><li>Maintains strict confidentiality according to all Federal and State guidelines and requirements.</li><li>Exemplifies personal and professional conduct.</li><li>Upholds the Professional Code of Ethics.</li><li>Maintains a cooperative relationship with employees, treatment staff and others.</li><li>Adheres to and supports facility policies, programs and activities.</li><li>Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, etc.</li><li>Responsible for personal development to ensure current knowledge in the profession.
</li><li>Responsible for maintaining a safe, clean and drug free environment in the office space utilized.</li><li>Willingness to work beyond what is required periodically.</li><li>Maintain service notation that meets agency notation standards, Medicaid standards, and/or any other auditing agency such as the LME. (For timeliness, quality, and completeness). This notation must include: I) the purpose of contact; 2) describes the provider's interventions; 3) effectiveness of the intervention; 4) the time spent performing the intervention; and 5) signature (degree/credentials or position) of person providing service.</li><li>Must maintain the flexibility to respond to client needs and crisis situations beyond the agencies normal working hours.</li><li>Deliver services in various environments, such as homes, schools, jails (for state funds only), homeless shelters, etc.</li><li>Perform any other job-related duties as specified by a supervisor.</li></ul><br>
<p><b>Education/Qualifications/Experience</b></p><div>
&bull; Human service field with less than one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision shall be provided by a qualified professional with the population served until the individual meets one year of experience.&bull; Graduate of a college or university with a bachelor's degree in a human service field with less than two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling,<br>
<ul><li>One-year documented experience in the delivery of mental health treatment to children and /or adolescents.</li><li>High School diploma (additional 5 years&rsquo; mental health experience preferred)</li></ul><br>
</div><p><b>Training Requirements</b>
</p><ul><li>CTS Health orientation</li><li>Rule 132 Service Definition</li><li>OIG Rule 50</li><li>First Aid/CPR, HIPAA, Client Rights, Confidentiality, Mandated Reporter, Health and Safety, Cultural Competency, Workplace Violence and Safety, Waste, Fraud &amp; Abuse</li></ul></div>

Mental Health Professional (MHP) Case Worker (Contract)

Ann & Robert H. Lurie Children's Hospital of Chicago

<div><div>Ann &amp; Robert H. Lurie Children&rsquo;s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann &amp; Robert H. Lurie Children&rsquo;s Hospital of Chicago is ranked in all 10 specialties by the U.S. News &amp; World Report.</div><div></div><div><div><div><div><div><div><div><div>
Location</div></div></div></div></div></div></div></div>
Ann &amp; Robert H. Lurie Children's Hospital of Chicago<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>
Job Description</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div>
General Summary:</div><div></div><div>
The Case Manager is responsible for collaborating with the primary clinicians to aide in managing a continuum of care from admission through discharge for assigned patients on the 16 bed Inpatient Psychiatry Unit. Primary elements of the case manager role include Care Coordination and Discharge Planning.</div><div></div><div>
Essential Job Functions:</div><div></div><div>
Care Coordination, Collaboration and Facilitation.</div><div>
 The emphasis is on care coordination and positive partnerships with multiple disciplines (clinical</div><div>
 and non-clinical) to pace care toward optimal outcomes within the appropriate level of care.</div><div>
Accountability/Responsibility:</div><ul><li>
Collaborates with the interdisciplinary team, participating in team rounds to:<ul><li>
Facilitate timely care.</li><li>
Assure quality of care throughout the hospital stay, minimizing adverse outcomes.</li></ul></li></ul><ul><li>
Initiates appropriate referrals to the internal interdisciplinary team.</li></ul><ul><li>
Understands the target LOS on every patient at the time of the initial review and identifies the anticipated date of discharge for planning and care coordination purposes.</li><li>
Maintains an open line of communication with other disciplines regarding the target LOS and anticipated discharge date.</li><li>
Documents all team, physician and patient/family communication and concerns pertaining to coordination of care and services.</li><li>
Participates in multi-disciplinary rounds and patient care conferences as scheduled.</li></ul><div>
Discharge Planning</div><div>
Conducts a thorough assessment of discharge needs, beginning at admission and as care needs evolve. The goal is to assure a seamless and safe patient transition to the most appropriate level of care that has the identified resources to meet the specific needs of the patient.</div><div>
Accountability/Responsibility:</div><ul><li>
Develops and effectively utilizes a network of information regarding community resources, coordinating information exchange with involved agencies.</li><li>
Coordinates the discharge planning process in collaboration with other professional members of the interdisciplinary team.</li><li>
Develops the post-hospital plan of care with the patient and family, the clinical team, and external resources.</li><li>
Communicates and documents discharge planning needs. Handles highly sensitive or confidential issues in accordance with departmental procedure, guidelines and HIPPA.</li><li>
Provides necessary patient teaching relevant to discharge needs and/or post hospital care arrangements prior to discharge.</li><li>
Keeps the interdisciplinary care team informed regarding details of the discharge plan.</li><li>
Communicates essential information to the next care provider.</li></ul><div>
Professionalism, Quality, Growth and Safety</div><div>
Employees will conduct their job functions in a manner consistent with their professional licensure and will demonstrate willingness to learn, improve, and grow.</div><div>
Accountability/Responsibility:</div><ul><li>
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.</li><li>
Demonstrates responsibility for professional development and growth including identifying continuing education needs and seeking learning opportunities that will enhance job performance and professional satisfaction.</li><li>
Effectively organizes work priorities.</li><li>
Demonstrates compliance with facility and departmental safety and security policies and practices.</li><li>
Educates hospital team members and physicians about the Case Manager Role and scope of practice.</li><li>
Supports the hospital quality, risk and performance improvement programs.</li></ul><div>
Other job functions as assigned.</div><div></div><div>
Knowledge, Skills and Abilities:</div><div></div><div>
Bachelor&rsquo;s degree in social work, psychology or other health related field or higher required.</div><div>
Minimum one to two years relevant clinical experience in mental health or development disabilities required.</div><div>
Knowledge of medical terminology and community resources required.</div><div>
Experience working in partnership with healthcare professionals and support staff.</div><div>
Strong problem-solving skills.</div><div>
Demonstrates flexibility and ability to adjust in a changing environment.</div><div>
Proficiency with Excel, PowerPoint, and other database tools/applications.</div><div>
Excellent written and verbal communication skills.</div><div></div><div>
Education</div><div></div><div>
Pay Range</div>
$28.50-$46.60 Hourly<div></div><div>
At Lurie Children&rsquo;s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children&rsquo;s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following <div>link</div> to learn more about our benefits.</div><div></div><div>
Benefit Statement</div><div></div><div>
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:</div><div>
Medical, dental and vision insurance</div><div>
Employer paid group term life and disability</div><div>
Employer contribution toward Health Savings Account</div><div>
Flexible Spending Accounts</div><div>
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave</div><div>
403(b) with a 5% employer match</div><div></div><div>
Various voluntary benefits:</div><ul><li><div>
Supplemental Life, AD&amp;D and Disability</div></li><li><div>
Critical Illness, Accident and Hospital Indemnity coverage</div></li><li><div>
Tuition assistance</div></li><li><div>
Student loan servicing and support</div></li><li><div>
Adoption benefits</div></li><li><div>
Backup Childcare and Eldercare</div></li><li><div>
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members</div></li><li><div>
Discount on services at Lurie Children&rsquo;s facilities</div></li><li><div>
Discount purchasing program</div></li></ul><div></div><div>
There&rsquo;s a Place for You with Us</div><div></div><div>
At Lurie Children&rsquo;s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints &mdash; recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.</div><div></div><div><i><br>
Lurie Children&rsquo;s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.</i></div><div>
Support email: <div>peoplequestions@luriechildrens.org</div></div></div>

Psych Case Manager

Metropolitan Family Services

<div><p>If asked to describe the culture at Metropolitan Family Services, we could do that in one word. <b>COMMUNITY</b>! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.</p>
<p><b>
Metropolitan Family Services (MFS) </b>empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company&rsquo;s bottom line? Then we&rsquo;d love to hear from you!</p>
<p>
We are now hiring for a full-time<b> Case Manager</b> at our <b>South</b><b> </b><b>Chicago</b> office.</p>
<p><b>
SALARY: </b>The average starting salary for this position will fall in the range of<b> $45,000 </b>and<b> $49,000</b> annually. Where candidates fall in this range will be based on skill and experience level.</p>
<p><b>
ESSENTIAL JOB FUNCTIONS:</b></p>
<ul>
<li>Conducts thorough assessment of clients. Evaluates problem and service needs.</li>
<li>Develops a written client service plan specifying goals to be achieved and services to be pursued.</li>
<li>Supplements service plans to meet client needs.</li>
<li>Provides some community and home-based mental health treatment services to youth, adolescents and families.</li>
<li>Provides, as appropriate, supportive help, advocacy and case management to individuals and families in coping with environment and interpersonal relationship<br>
issues.</li>
<li>Works collaboratively with community resources. Develops a knowledge of resources and helps clients to utilize them.</li>
<li>Works within contract, grant, and program requirements including meeting timelines and reporting requirements.</li>
<li>Engages client in settings that may present a challenge for the client for the purpose of learning/practicing/developing healthy behaviors and coping skills.</li>
<li>Reassesses and monitors client situation and adequacy of service plan.</li>
<li>Collaborates and participates with other program staff in the planning and implementation of service plans.</li>
<li>Subsequent to consultation with supervisor, handles emergency and crisis situations within target population.</li>
<li>With supervisory approval, authorizes limited amounts of financial assistance to own clients.</li>
<li>May work with community groups.</li>
<li>Works effectively with diverse staff and service population.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>QUALIFICATIONS:
</b></p><ul><li>Bachelor's Degree in Psychology, Social Work, or related field from an accredited college or university, <b>required.</b></li>
<li>One year of case management experience in a social service or healthcare setting <b><i>preferred.</i></b></li>
<li>Certified Alcohol and Drug Counselor certification <b><i>preferred.</i></b></li>
<li>Bilingual in Spanish <b><i>preferred</i></b><i>.</i></li>
<li>Crisis stabilization experience <b><i>preferred.</i></b></li>
<li>Ability to work evening and weekend hours as needed.</li>
</ul>
<p><b>ADDITIONAL REQUIREMENTS:</b></p>
<ul>
<li>Satisfactorily pass all relevant screening and criminal background checks.
</li></ul><p><b>TRANSPORTATION/TRAVEL REQUIREMENTS:</b></p>
<ul>
<li>Driving for work <b>required with transportation of clients preferred in a personally owned vehicle.</b></li>
</ul>
<p><b>PHYSICAL DEMANDS</b></p>
<ul>
<li>While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. Must be able to lift at least 30 lbs.</li>
</ul>
<p><b>Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking </b><b>here</b><b>!</b></p>
<p><b>
Some highlights include:</b></p>
<ul>
<li>Medical Coverage, Dental Coverage, and Vision Coverage.</li>
<li>Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.</li>
<li>FREE General Medicine and Behavioral Health Teladoc services provided to all team members.</li>
<li>Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.</li>
</ul>
<p>And so much more! Make sure you click here to see the full suite of benefits offered!</p></div>

Case Manager-Healthy Chicago

Nourishing Hope

<div><p><b>Organization Overview</b></p>
<p>
Nourishing Hope, formerly known as Lakeview Pantry, is a dynamic Chicago nonprofit providing food and social services for anyone in need. Founded in 1970, we&rsquo;re one of the largest and longest operating hunger relief organizations in Chicago. We also provide free, trauma-informed mental health counseling and other social services, such as job and housing assistance. We strive to serve the needs of the whole person &mdash; with respect and dignity, always.</p><p></p><p><br>
Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including:</p>
<ul>
<li>Monthly food distribution and additional produce pickup through five different food access programs;</li>
<li>Home delivery services for older adults, homebound neighbors and neighbors living with disabilities;</li>
<li>Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.</li></ul><br>
<p></p>
<p>
Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, Nourishing Hope will provide about 200,000 food and social services to our Chicago neighbors.</p><p></p><p><b><br>
Position Summary</b></p>
<p>
This position&rsquo;s primary responsibility is to coordinate and implement all case management services provided through Nourishing Hope&rsquo;s Social Services and Mental Wellness Programs; including, but not limited to: client outreach via phone and/or e-mail, scheduled appointments, and drop-in hours through food programming. This position will also have an opportunity to develop programs and provide services through other avenues within the Social Services department and will support the Manager of Social Services in program tracking, assessment, evaluation, and reporting to the greater Nourishing Hope community.<br>
</p><p></p><br>
<p><b>Schedule and Locations</b></p>
<p>
This position will split their time between the Nourishing Hope&rsquo;s Sheridan location (3945 N. Sheridan Road), and Nourishing Hope&rsquo;s Headquarters (1716 W. Hubbard), with travel to various Online Market (OLM) distribution sites. Flexibility to work remotely 1 day per week.</p><p></p><p><b><br>
Essential Job Functions</b></p>
<ul>
<li>Coordinate all incoming client requests for social services programs (Mental Wellness Services, Drop-In, Online Market, Long-Term Services) and either follow up with clients directly to provide case management services or assign clients to fellow team members (staff and interns) as appropriate for follow up.</li>
<li>Case management includes, but is not limited to: coordinating health care with primary care providers, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, applying for and maintaining public benefits (Medicaid, Cash Assistance, SNAP), connecting to mental health services, and providing resources to families and children.</li>
<li>Coordinate with local social service providers/case managers to provide social services to clients, referring clients to additional services as needed.</li>
<li>Provide direct linkage between Online Market clients and the social services program; including, but not limited to case management services, further development of referral process, and providing on-site social services during OLM distribution hours.</li>
<li>Maintain accurate client case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and in Salesforce as appropriate.</li>
<li>Administer IM CANS assessment to Medicaid clients when needed.</li>
<li>Continuously assess trends in client and community needs and develop specialized programs to meet identified gaps in services in collaboration with the Manager of Social Services.</li>
<li>Respond to inquiries from the community members about all Nourishing Hope services and refer to internal and external programs as appropriate.</li>
<li>Stay informed on local, state, and federal policies and trends and the impact on clients.</li>
<li>Help support and train master&rsquo;s level social work students in day-to-day activities as assigned by the Manager of Social Services.</li>
<li>Participate in community meetings, trainings, gatherings, and events to act as a steward on behalf of Nourishing Hope and to seek resources that can be helpful for clients.</li>
<li>Work collaboratively with all Nourishing Hope team members, recognizing the importance of each department and role to ultimately provide quality services to Nourishing Hope clients.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<p><b><i>
Required</i></b></p>
<ul>
<li>Bachelor&rsquo;s degree in human services field required</li>
<li>Minimum one year experience working in a human services setting and engaged in direct client work.</li>
<li>Strong human relations skills</li>
<li>Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all</li>
<li>Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly</li>
<li>Understanding of and belief in the importance of trauma-informed care practice</li>
<li>Creative and motivated self-starter</li>
<li>Excellent written, verbal, and presentation skills</li>
<li>Proven ability to work independently and as a member of a team</li>
<li>Ability to handle volatile situations calmly, professionally, and respectfully</li></ul><br>
<p></p>
<p><b><i>
Highly Preferred</i></b></p>
<ul>
<li>Master&rsquo;s degree</li>
<li>Bilingual Spanish</li></ul><br>
<p></p>
<p><b>
Pay and Benefits</b></p>
<p>
Salary: $48,000 - $54,000 based on years of experience</p><p></p><p><br>
Full-time benefits include:</p>
<ul>
<li>Health, dental, and vision insurance coverage</li>
<li>Employer-paid life and disability insurance</li>
<li>401(k) retirement plan with employer contribution</li>
<li>Generous paid time off</li>
<li>Paid birthday holiday</li>
<li>Parental leave</li>
<li>Language pay (Spanish, Russian, Polish)</li>
<li>$250 employee referral bonus</li>
<li>Free subscription to mental wellness app</li></ul><br>
<p></p>
<p><b>
Background Check</b></p>
<p>
Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local law.</p><p></p><p><b><br>
We kindly ask that agencies and recruiters refrain from reaching out. Unsolicited messages will be blocked and reported as spam.</b></p></div>

<div><p><b>Job Overview</b></p><p>
Under general supervision, provides one-on-one behavioral interventions with children, youth and/or adults receiving specialty mental health services in the client's home/residential placement/school or during community outings; performs related work as assigned.</p><p>
</p><p><b>Responsibilities and Duties</b></p><ul><li>Maintain assigned caseload of weekly billable insurance hours.</li><li>Responsible for ensuring services are provided in the community.</li><li>Participating in the person-centered planning process.</li><li>Providing direct community-based behavioral health services and support for the individual and family as indicated in the Person-Centered Plan.</li><li>Monitor and track consumer hours and annual intake dates and complete as assigned.</li><li>Assisting the Case Manager in monitoring and evaluating the effectiveness of interventions as evidenced by symptom reduction and progress toward goals.</li><li>Responsible for completing the OnTarget tasks assigned within 24 hours.
</li><li>Assisting the Case Manager with consulting identified non-medical providers, engaging community and natural supports and including their input in the person-center/ed planning process.</li><li>Ensure that all information obtained while at Carolina Therapeutic Services is kept confidential and will remain confidential beyond employment.</li><li>Ensure confidentiality training is updated.</li></ul><br>
<p><b>Provider Responsibilities
</b></p><ul><li>Report critical concerns, problems, and lack of engagement to supervisor in a timely manner and actively seek Supervisor&rsquo;s input and assistance to resolving the concern.</li><li>Participate in multi-disciplinary staffing and meetings.</li><li>Attends all appropriate in-services, workshops, or continuing education programs, which are trainings provided by CTS Health or on behalf of CTS.</li><li>Responsible for completing appropriate annual intakes.</li><li>Maintains strict confidentiality according to all Federal and State guidelines and requirements.</li><li>Exemplifies personal and professional conduct.</li><li>Upholds the Professional Code of Ethics.</li><li>Maintains a cooperative relationship with employees, treatment staff and others.</li><li>Adheres to and supports facility policies, programs and activities.</li><li>Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, etc.</li><li>Responsible for personal development to ensure current knowledge in the profession.
</li><li>Responsible for maintaining a safe, clean and drug free environment in the office space utilized.</li><li>Willingness to work beyond what is required periodically.</li><li>Maintain service notation that meets agency notation standards, Medicaid standards, and/or any other auditing agency such as the LME. (For timeliness, quality, and completeness). This notation must include: I) the purpose of contact; 2) describes the provider's interventions; 3) effectiveness of the intervention; 4) the time spent performing the intervention; and 5) signature (degree/credentials or position) of person providing service.</li><li>Must maintain the flexibility to respond to client needs and crisis situations beyond the agencies normal working hours.</li><li>Deliver services in various environments, such as homes, schools, jails (for state funds only), homeless shelters, etc.</li><li>Perform any other job-related duties as specified by a supervisor.</li></ul><p><b>
Education/Qualifications/Experience</b></p><div>
&bull; Human service field with less than one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling. Supervision shall be provided by a qualified professional with the population served until the individual meets one year of experience.&bull; Graduate of a college or university with a bachelor's degree in a human service field with less than two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional with less than two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling,<br>
<ul><li>One-year documented experience in the delivery of mental health treatment to children and /or adolescents.</li><li>High School diploma (additional 5 years&rsquo; mental health experience preferred)</li></ul><br>
</div><p><b>Training Requirements</b>
</p><ul><li>CTS Health orientation</li><li>Rule 132 Service Definition</li><li>OIG Rule 50</li><li>First Aid/CPR, HIPAA, Client Rights, Confidentiality, Mandated Reporter, Health and Safety, Cultural Competency, Workplace Violence and Safety, Waste, Fraud &amp; Abuse</li></ul></div>

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