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ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
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 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
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 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
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 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
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 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Immentia

Company DescriptionImmentia is a trusted leader in providing end-to-end HR and recruitment solutions for businesses focused on achieving growth and operational efficiency. Specializing in talent acquisition, HR outsourcing, and recruitment services, we connect companies with the best talent while driving streamlined workforce management. With a strong presence in Pakistan and an expanding global footprint, Opserve Global offers tailored HR consulting and solutions that create exceptional experiences for clients and candidates alike.Role DescriptionThis is a full-time on-site Office Management role located in Islamabad. The Office Manager will oversee daily administrative tasks, manage office operations, handle communication, and ensure the smooth functioning of office activities. Key responsibilities include maintaining office supplies, managing schedules, coordinating with internal teams and external vendors, providing customer support, and overseeing the proper use of office equipment. The candidate will play a pivotal role in fostering a productive and organized work environment.Qualifications<ul><li>Strong Communication and Customer Service skills to effectively engage with clients, team members.</li><li>Proficiency in Administrative Assistance and Office Administration, including record-keeping and workflow management</li><li>Hands-on experience with Office Equipment, including troubleshooting and maintenance</li><li>Highly organized with the ability to multitask and prioritize workload effectively</li><li>Proficiency in relevant software such as word processing, spreadsheets, and scheduling tools</li><li>Previous experience in office management or a related role is preferred</li></ul>Applications may be submitted via link &amp; Whatsapp<ul><li>https://www.jotform.com/241423015557450</li><li>0331-0159001</li></ul>Work Location: In person

Office Management

Advance Tech

We are hiring an organized and proactive Admin Officer to manage daily administrative operations and ensure smooth office functioning.Key Responsibilities:<ul><li>Manage office operations and administrative tasks</li><li>Handle correspondence, documentation, and record-keeping</li><li>Coordinate meetings, schedules, and office activities</li><li>Maintain office supplies and inventory</li><li>Assist HR in basic operations (attendance, coordination)</li><li>Ensure a professional and organized work environment</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>1&ndash;2 years of experience in administration</li><li>Strong organizational and multitasking skills</li><li>Good communication skills</li><li>Proficiency in MS Office</li></ul>Pay: Rs35,000.00 per monthWork Location: In person

Admin Officer (Female)

Cretesol Pvt Ltd

An Admin and HR Assistant provides dual support by managing office logistics and assisting with human resources functions like onboarding, record-keeping, and payroll data entry. Key duties include updating employee databases, scheduling interviews, handling confidential files, ordering office supplies, and acting as a primary point of contact for staff inquiries.<ul><li>HR Functions: Maintain digital/hard copy employee records (contracts, leaves), support the onboarding of new hires, assist with payroll preparation by providing data on absences or bonuses, and help with recruitment (posting ads, scheduling interviews).</li><li>Administrative Functions: Manage office supplies and inventory, handle correspondence (emails, phone calls), organize files, schedule meetings, and prepare reports or presentations.</li><li>Office Support: Maintain office equipment, coordinate with external vendors, and ensure compliance with company policies. Workable +6</li></ul>Required Skills and Qualifications<ul><li>Experience: Previous experience as an HR Administrative Assistant or similar role.</li><li>Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with Human Resources Information Systems (HRIS) or Applicant Tracking Systems (ATS).</li><li>Soft Skills: Strong organizational skills, high discretion with confidential information, excellent communication, and attention to detail.</li><li>Education: Typically requires a degree in Human Resources, Business Administration, or a related field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Admin / Hr Assistant

Pakistan Single Window (PSW)

<div>
 This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan's agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA's foundational team, contributing to the development of systems, processes, and institutional capabilities.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate general office administration including workspace readiness, office supplies management, service requests, and routine facilities matters
 </li>
 <li>
 Support estate and facilities coordination including utilities monitoring, maintenance follow-ups, vendor liaison (security, janitorial, maintenance), and service tracking logs
 </li>
 <li>
 Maintain administrative registers including service contracts, maintenance records, facility documentation, and vendor service reports
 </li>
 <li>
 Assist in asset custody documentation and support periodic physical asset verification exercises as assigned
 </li>
 <li>
 Supervise and coordinate support staff (where assigned) to ensure workplace service standards and office discipline are maintained
 </li>
 <li>
 Coordinate meeting logistics, visitor management, and internal event arrangements as required
 </li>
 <li>
 Ensure proper filing, documentation control, and record retention for administrative approvals and service requests
 </li>
 <li>
 Monitor compliance with administrative SOPs and escalate service gaps or operational risks to the Assistant Director
 </li>
 <li>
 Support audit reviews by ensuring availability of complete and accurate administrative records
 </li>
 <li>
 Perform any other duties assigned by the Assistant Director or Deputy Director consistent with NAFSA's mandate.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Education:
 
 
 
 
 <ul>
 <li>
 Bachelor's (Minimum 16 years) in Business/Public Administration or related discipline.
 
 
 </li>
 </ul>
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of relevant administration experience
 </li>
 <li>
 Strong coordination, documentation, and communication skills
 </li>
 </ul>
</div>

Admin Officer | NAFSA

MUSTAFA DEVELOPERS

Mustafa Developers, is looking for a young, dedicated, and proactive individual to join as an Admin &amp; HR Officer. The ideal candidate should be capable of managing administrative operations, HR functions, and liaison with external authorities.Key Responsibilities:<ul><li>Oversee day-to-day administrative operations</li><li>Manage basic HR functions including attendance, employee records, and documentation</li><li>Maintain organized filing systems and office records</li><li>Handle liaison with DHA departments and other regulatory authorities</li><li>Coordinate with vendors and external stakeholders</li><li>Assist in recruitment and onboarding processes</li><li>Ensure smooth office operations and compliance</li></ul>Requirements:<ul><li>BBA / MBA (preferably in HR or relevant field)</li><li>Minimum 3 years of relevant experience (construction/real estate preferred)</li><li>Strong communication and coordination skills</li><li>Good organizational and problem-solving abilities</li><li>Ability to manage both office and field tasks</li></ul>Gender: MalePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: On the road

Admin and HR Executive

Pakistan Single Window

<div>This position is being recruited by Pakistan Single Window (PSW) on behalf of the National Agri-Trade and Food Safety Authority (NAFSA). NAFSA is being established as a strategic national initiative to strengthen Pakistan&rsquo;s agri-trade ecosystem through enhanced regulatory oversight, facilitation, and modernization of food safety and trade processes. The selected candidate will be part of NAFSA&rsquo;s foundational team, contributing to the development of systems, processes, and institutional capabilities.
Responsibilities:<ul><li>
Coordinate general office administration including workspace readiness, office supplies management, service requests, and routine facilities matters.</li><li>
Support estate and facilities coordination including utilities monitoring, maintenance follow-ups, vendor liaison (security, janitorial, maintenance), and service tracking logs.</li><li>
Maintain administrative registers including service contracts, maintenance records, facility documentation, and vendor service reports.</li><li>
Assist in asset custody documentation and support periodic physical asset verification exercises as assigned.</li><li>
Supervise and coordinate support staff (where assigned) to ensure workplace service standards and office discipline are maintained.</li><li>
Coordinate meeting logistics, visitor management, and internal event arrangements as required.</li><li>
Ensure proper filing, documentation control, and record retention for administrative approvals and service requests.</li><li>
Monitor compliance with administrative SOPs and escalate service gaps or operational risks to the Assistant Director.</li><li>
Support audit reviews by ensuring availability of complete and accurate administrative records.</li>
Perform any other duties assigned by the Assistant Director or Deputy Director consistent with NAFSA&rsquo;s mandate. 
<li>
 
</li></ul> 
 
Requirements 
 
Education:<ul><li>
Bachelor&rsquo;s (Minimum 16 years) in Business/Public Administration or related discipline.
</li></ul>Experience:<ul><li>
Minimum 2 years of relevant administration experience.</li><li>
Strong coordination, documentation, and communication skills.</li></ul></div>

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293 office administrator jobs In Islamabad

Client Support Specialist

Office Management

Admin Officer (Female)

Admin / Hr Assistant

Admin Officer | NAFSA

Admin and HR Executive

Admin Officer | NAFSA