office boy

driver required

office admin

office assistant

office home driver

Globe Call Centre(SMC-PRIVATE) Ltd

<p>Hiring experienced Cab Dispatchers who can efficiently coordinate cab services in the US/UK by managing driver assignments, monitoring vehicle locations via GPS/software, and handling customer bookings via phone or apps. Key responsibilities include optimizing routes, ensuring timely pickups, and solving logistical issues under pressure. Able to work in fast-paced, 24/7 environments.</p><p>Key Responsibilities</p><p>Trip Management: Assigning, scheduling, and dispatching cabs to customers efficiently.</p><p>Communication: Acting as the primary point of contact between drivers and customers.</p><p>Monitoring: Tracking real-time vehicle locations using GPS and dispatch software.</p><p>Problem Solving: Handling complaints, rerouting vehicles due to traffic, and managing emergencies.</p><p>Data Entry: Maintaining accurate logs of trips, bookings, and payments.</p><p>Required Qualifications &amp; Skills</p><p>Experience: Previous experience with dispatching software (e.g., iCabbi- Autocab-Cabtreasure, etc.) and customer service is required.</p><p>Geography Knowledge: Familiarity with roads, landmarks, and traffic patterns.</p><p>Communication: Strong verbal communication skills for managing driver/client interactions.</p><p>Soft Skills: Ability to multitask, stay calm under pressure, and work flexible hours.</p><p>What We Offer:</p><ul><li>Market-competitive salary</li><li>Punctuality Bonus</li><li>Bi-annual increment plan</li><li>Learning and development opportunities</li><li>Paid training</li><li>Career growth</li></ul><p>Apply here or send your CV to hr@globe-call.com<br/>Contact us on WhatsApp: 0325-1002003</p><p>Pay: Rs200.00 - Rs300.00 per hour</p><p>Work Location: In person</p>

Cab Dispatchers (Experienced)

Friends Home Store

<p><b>Senior Executive &ndash; Corporate Clients</b></p><p><b>Company:</b> Friends Home Store<br/><b>Location:</b> I-10/3, Islamabad</p><p>About the Role</p><p>Friends Home Store is looking for a dynamic and result-oriented <b>Senior Executive &ndash; Corporate Clients</b> to expand our corporate sales network and build long-term relationships with business clients. The ideal candidate should have strong communication, negotiation, and business development skills with a passion for achieving sales targets.</p><p>Key Responsibilities</p><ul><li>Develop and maintain relationships with corporate clients.</li><li>Identify new business opportunities and generate corporate sales leads.</li><li>Conduct meetings and presentations with potential clients.</li><li>Prepare quotations, proposals, and negotiate business deals.</li><li>Achieve monthly and annual sales targets.</li><li>Coordinate with internal departments to ensure smooth order processing and customer satisfaction.</li><li>Maintain accurate records of client interactions and sales activities.</li><li>Follow up with existing clients to strengthen long-term business relationships.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li><b>2&ndash;4 years</b> of experience in Corporate Sales, B2B Sales, Business Development, or Key Account Management.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Good knowledge of the corporate market in <b>Islamabad &amp; Rawalpindi</b>.</li><li>Proficiency in MS Office.</li><li>Ability to work independently and achieve sales targets.</li></ul><p>What We Offer</p><ul><li>Market Competitive Salary</li><li>Performance-Based Incentives</li><li>Career Growth Opportunities</li><li>Professional &amp; Collaborative Work Environment</li></ul><p><b>Apply Now:</b> careers@friendshome.pk</p><p><b>Subject Line:</b> <i>Senior Executive &ndash; Corporate Clients</i></p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Sr. Executive Corporate Sales

Allied Schools Harmains Official

<p>Residence of Gulzar e Quaid, Shaheen Town, Koral Town, Gulberg Greens, Amin Town, Sharifabad, Ghauri Town, Lehtrar Road, Wakeel Colony &amp; Airport Housing Society are preffered.</p><p>We are <b>Hiring CRO/ ACCOUNTANT, Montessori &amp; Subjects Teachers for Preschool, Primary, Elementary &amp; Secondary Sections</b>. (Allied School Campuses; located in Ghauri Town Phase 1, Phase 5, Phase 5b, Lehtrar Road, Koral Town, Gulzar e Quaid &amp; Airport housing society)</p><p><b>CRO/ ACCOUNTANT</b>: <b>(Females are Preferred)</b></p><ul><li>BA / BS Degree</li><li>Experience in any office job</li><li>Good Communication &amp; Computer Skills</li><li>Cash Handling</li></ul><p><b>Montessori</b>: <b>(Females are Preferred)</b></p><ul><li>Relevant Diploma</li><li>Experience as a Montessori teacher</li><li>Know how of handling toddlers</li></ul><p><b>Primary &amp; Elementary: (Females are Preferred)</b></p><ul><li>Experience as a home teacher</li><li>Minimum bachelors degree</li><li>Able to handle class individually</li></ul><p><b>Secondary: (Females are Preferred)</b></p><ul><li>Subject Specialist</li><li>Masters in a relevant subject</li><li>Experience of teaching board classes</li></ul><p>Job Type: Full-time</p><p>Pay: Rs15,000.00 - Rs30,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Admin & Teaching Staff Required

2tentech

<p>We're Hiring: <b>Business Development Executive</b>, Sales Department<br/>Company: <b>DialogX</b></p><p><b>About DialogX</b><br/>DialogX is a technology platform helping US based businesses automate customer interactions through custom software, SaaS products, and web based solutions. We serve industries including Healthcare, Wellness, Insurance, Real Estate, Home Services, and Professional Services, including AgentZap (agentzap.ai), one of our flagship SaaS products in the US. We're growing fast and need driven Business Development Executives to help fuel that growth.</p><p><b>The Role</b><br/>You'll be the first point of contact for prospective clients, generating and qualifying new business opportunities for our sales pipeline. You'll research and reach out to target businesses, spark interest in our solutions, and set up qualified meetings for our closing team. This role is highly incentive driven, so strong performers have significant upside beyond base salary.</p><p><b>Role Details</b></p><ul><li>Department: Sales</li><li>Position: Business Development Executive</li><li>Location: On site</li><li>Shift: 6 PM to 3 AM PKT (aligned to US working hours)</li><li>Weekly Off: Sunday</li></ul><p><b>What You Will Do</b></p><ul><li>Identify and research prospective clients across our core industries</li><li>Conduct outbound outreach via calls, emails, and LinkedIn to generate new business opportunities</li><li>Qualify leads by understanding their business needs and challenges</li><li>Book qualified meetings and demos for the sales/closing team</li><li>Maintain accurate and up to date records in the CRM</li><li>Follow up consistently with prospects to keep the pipeline moving</li><li>Consistently meet and exceed monthly lead generation and meeting targets</li><li>Work closely with the sales team to ensure smooth handoffs</li></ul><p><b>What We're Looking For</b></p><ul><li>Strong verbal and written English communication skills</li><li>Confident, persuasive, and comfortable with outbound prospecting and cold outreach</li><li>Self motivated with a strong work ethic and target driven mindset</li><li>Comfortable working evening shift aligned to US hours</li><li>Available to join immediately</li></ul><p><b>Nice to Have</b></p><ul><li>Prior experience in business development, lead generation, or inside sales</li><li>Experience with CRM tools</li><li>Familiarity with healthcare, insurance, real estate, home services, or professional services industries</li></ul><p><b>Training and Development</b><br/>Product knowledge, industry knowledge, and sales training are provided, covering our software and SaaS solutions, target industries, and outreach process, so you can ramp up quickly and perform with confidence.</p><p><b>Compensation</b></p><ul><li>Gross Salary: PKR 60,000 to 80,000/month base</li><li>Highly attractive incentive and bonus structure based on performance (details shared during interview)</li><li>Strong advancement opportunities into senior sales roles</li></ul><p><b>How to Apply</b><br/>Apply through Indeed, or email your resume with a short cover note to careers@dialogx.io or hr@dialogx.io, subject line &quot;Business Development Executive Application.&quot;</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: Office 12, Ahmed Center I-8/Markaz Islamabad. In person.</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Business Development Executive

DotYeti Design

<div><p><b>3D and AI Art Director - DotYeti</b><br>
<br>
We're seeking a 3D and AI Art Director to lead our creative vision and drive the visual identity of our projects. In this role, you will focus heavily on digital-first experiences and champion emerging disciplines such as 3D, AI integration, CGI, motion, and interactive activations.<br>
<br>
You'll work closely with our design, sales, and marketing teams to deliver compelling, impactful designs that push creative boundaries and elevate the brand experience.<br>
<br>
<b>What you'll do:</b></p><ul><li><b>
Creative Innovation &amp; Direction: </b>Define and drive the visual identity of projects with a heavy emphasis on digital-first experiences. You'll push creative boundaries, ensuring our work is not just current, but ahead of the curve.</li><li><b>
Cutting-Edge Concept Development:</b> Oversee the ideation and execution of complex campaigns integrating 3D elements, CGI, motion graphics, and interactive digital activations.</li><li><b>
AI &amp; Tech Integration: </b>Actively explore and integrate emerging creative technologies and AI tools into the design workflow to optimize output and spark new forms of creativity.</li><li><b>
Team Leadership &amp; Upskilling: </b>Mentor, inspire, and challenge a team of multi-disciplinary designers. You will foster a culture of rapid experimentation, continuous learning, and technical curiosity.</li><li><b>
Client &amp; Stakeholder Evangelism:</b> Confidently pitch and present bold, innovative creative concepts to clients and internal stakeholders, articulating the strategic &quot;why&quot; behind experimental or high-tech visual directions.</li><li><b>
Quality &amp; Innovation Control: </b>Review and refine deliverables, ensuring they not only hit brand objectives but also set new benchmarks for aesthetic and technical excellence.</li><li><b>
Cross-Functional Synergy:</b> Collaborate closely with sales, marketing, and development teams to bridge the gap between creative imagination and technical execution.</li></ul><p><b><br>
Our ideal candidate:</b></p><ul><li><b>
Proven Leadership: </b>Has extensive experience in a senior creative or leadership role within a fast-paced digital agency, creative tech studio, or high-growth startup.</li><li><b>
A Future-Forward Portfolio: </b>Showcases a stunning body of work that highlights mastery in digital product experiences, motion design, 3D assets, and cutting-edge marketing campaigns.</li><li><b>
Tech-Fluent Toolkit: </b>Proficient in standard design suites (Figma, Adobe Creative Cloud) plus exposure to or proficiency in 3D/motion software (e.g., Cinema 4D, Blender, After Effects) and generative AI creative tools.</li><li><b>
Boundary Pusher: </b>Possesses an experimental mindset, a keen eye for micro-interactions, and a passion for immersive digital storytelling.</li><li><b>
Natural Leader &amp; Communicator: </b>Exceptional English communication skills (written and spoken) with the ability to articulate complex technical/creative visions simply.</li></ul><p><b><br>
Bonus Points for:</b></p><ul><li>
Deep experience working within startups, creative production houses, or tech-forward agencies.</li><li>
A proven track record of successfully executing interactive web experiences or experiential digital campaigns.</li><li>
Experience scaling design solutions for a diverse portfolio, ranging from agile startups to massive global enterprises.</li></ul><p><b><br>
What We Offer:</b></p><ul><li><b>
Fully Remote Work:</b> Enjoy the flexibility of a remote work environment in an independent contractor setup.</li><li><b>
Paid Time Off &amp; Benefits: </b>Generous paid time off and mental health leave.</li><li><b>
Competitive Compensation: </b>Competitive salary with yearly performance-based raises.</li><li><b>
Equipment Allowance: </b>Allowance provided to equip your home office.</li><li><b>
Professional Growth: </b>Opportunity to grow with a talented and collaborative team.</li></ul><p><b><br>
Hiring Process:</b></p><ul><li>
Initial Interview</li><li>
Assessment</li><li>
Final Interview</li><li>
Job Offer!</li></ul><p></p><p><b>
Note: </b>We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.</p></div>

3D and AI Art Director

Volga Partners

<p></p><div>Senior Financial Analyst &ndash; Accounting &amp; Operations<p>
Location: Islamabad, Pakistan &mdash; Hybrid<br>
Office Address: 571, Street #35, E-11/3, Islamabad<br>
Employment Type: Full-Time<br>
Probation: 90 Days<br>
Department: Finance</p><p></p>
Work Schedule &mdash; Required<p>
This position supports global operations and requires regular collaboration with international teams across multiple time zones.</p>
Hybrid Schedule<p><b>
Three days in-office</b><b> remote:</b></p><ul><li>
2:00 PM&ndash;5:00 PM PKT &mdash; in office</li><li>
7:00 PM&ndash;3:00 AM PKT &mdash; remote from home</li></ul><p>
Two days fully remote:</p><ul><li>
6:00 PM&ndash;3:00 AM PKT</li></ul><p>
Applicants must be comfortable working an evening/night schedule aligned with international business operations.</p><p></p>
What You&rsquo;ll Be DoingTechnical Accounting and Financial Reporting<ul><li>
Support and manage month-end and year-end closing activities.</li><li>
Prepare and review financial statements, financial schedules, reconciliations, and management reports.</li><li>
Maintain General Ledger accuracy and investigate account discrepancies.</li><li>
Prepare and review journal entries, accruals, prepayments, and supporting documentation.</li><li>
Ensure financial records are complete, accurate, and supported by appropriate audit trails.</li><li>
Apply sound accounting principles and support compliance with IFRS, US GAAP, UK accounting practices, or other applicable standards.</li><li>
Support audit preparation, internal controls, compliance reviews, and financial governance initiatives.</li></ul>
Financial Analysis, Budgeting, and Forecasting<ul><li>
Support annual budgeting, recurring forecasts, and financial planning activities.</li><li>
Analyze actual financial performance against budgets and forecasts.</li><li>
Perform variance, trend, profitability, and cost analysis.</li><li>
Prepare recurring and ad hoc financial reports for senior leadership and operational teams.</li><li>
Identify financial risks, inconsistencies, and improvement opportunities.</li><li>
Translate financial data into clear insights and practical recommendations.</li><li>
Track performance across projects, departments, clients, and business units.</li><li>
Build, maintain, or utilize financial dashboards and reporting tools using Excel, Power BI, or similar business intelligence platforms to support leadership decision-making.</li></ul>
Operational Finance<ul><li>
Support day-to-day finance operations across multiple client accounts and business functions.</li><li>
Review and validate invoices, billing records, contracts, approvals, payment terms, and supporting documentation.</li><li>
Monitor client billing, vendor payments, accruals, aging reports, and transaction activity.</li><li>
Investigate billing, payment, and reconciliation discrepancies and coordinate timely resolution.</li><li>
Support project accounting, cost tracking, utilization reporting, and financial performance monitoring.</li><li>
Maintain strong financial documentation and operational controls.</li><li>
Recommend improvements to finance workflows, reporting processes, and internal systems.</li></ul>
Cross-Functional Business Partnership<ul><li>
Partner closely with Payroll, HR, Operations, Project Management, Global Delivery, and senior leadership.</li><li>
Communicate financial results, risks, and operational concerns clearly to finance and non-finance stakeholders.</li><li>
Support leadership with financial information required for business decisions.</li><li>
Coordinate across departments to ensure financial and operational alignment.</li><li>
Contribute to finance-related projects, system implementations, process improvements, and organizational initiatives.</li><li>
Explain technical financial concepts in a clear, practical, and business-focused manner.</li></ul><br>
<b>
Requirements</b><br>
<p></p>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, Economics, Business Administration, or a related discipline.</li><li>
Minimum five years of progressive experience in accounting, financial reporting, operational finance, corporate finance, or a related function.</li><li>
Strong technical accounting foundation.</li><li>
Hands-on experience with month-end close, financial statements, General Ledger activity, reconciliations, accruals, and journal entries.</li><li>
Experience supporting budgeting, forecasting, variance analysis, and management reporting.</li><li>
Experience with operational finance activities such as billing, invoice validation, payment controls, project accounting, or cost tracking.</li><li>
Ability to interpret financial information and explain its business impact.</li><li>
Strong analytical, problem-solving, and investigative skills.</li><li>
Advanced Microsoft Excel and spreadsheet-management skills.</li><li>
Experience with accounting or ERP systems such as QuickBooks, Xero, Sage, IRIS, NetSuite, SAP, Oracle, or similar platforms.</li><li>
Strong written and verbal English communication skills.</li><li>
Ability to manage multiple deadlines and priorities in a fast-paced environment.</li><li>
Ability to work independently while collaborating effectively across departments.</li></ul><p></p>
Highly Preferred Qualifications<ul><li>
ACCA, CA, ACA, CPA, CMA, or equivalent qualification, whether qualified or actively progressing toward completion.</li><li>
Experience supporting US, UK, or international finance operations.</li><li>
Experience with IFRS, US GAAP, or UK accounting practices.</li><li>
Public accounting, audit, financial reporting, or controllership experience.</li><li>
Experience working across multiple entities, clients, projects, or business units.</li><li>
Experience supporting global consulting, professional services, staffing, technology, or project-based organizations.</li><li>
Experience improving financial systems, reporting processes, or internal controls.</li><li>
Experience presenting financial findings to senior leadership.</li></ul><p></p>
The Ideal Candidate<p>
The ideal candidate is not limited to bookkeeping, Accounts Payable, audit, or traditional FP&amp;A alone.</p><p>
The successful candidate will:</p><ul><li>
Possess strong accounting fundamentals and operational finance experience.</li><li>
Understand how financial transactions flow through the General Ledger and financial statements.</li><li>
Be able to support both detailed accounting work and broader financial analysis.</li><li>
Confidently discuss month-end close, reconciliations, financial reporting, budgeting, forecasting, and operational performance.</li><li>
Communicate technical financial concepts clearly to non-finance stakeholders.</li><li>
Take ownership of financial issues and follow them through to resolution.</li><li>
Work effectively across departments in a fast-moving global environment.</li><li>
Identify problems, investigate root causes, and recommend practical solutions.</li><li>
Have exposure to Power BI or similar reporting tools, with the ability to quickly learn and expand reporting capabilities.</li></ul><br>
<b>
Benefits</b><br>
<p></p>
What We Offer<ul><li>
Competitive compensation package.</li><li>
Exposure to international finance operations and global clients.</li><li>
Opportunity to work closely with senior leadership and cross-functional teams.</li><li>
Involvement in strategic finance, accounting, and operational improvement initiatives.</li><li>
Career-growth opportunities within a rapidly expanding global organization.</li><li>
Hybrid work structure.</li><li>
Collaborative and high-performance work environment.</li></ul><p></p>
Compensation<p>
PKR 150,000&ndash;200,000 per month</p><p>
Compensation will be based on experience, technical qualifications, communication skills, and overall alignment with the position.</p><p></p>
About Volga Partners<p>
Volga Partners is a global technology and consulting company supporting artificial intelligence, software development, data operations, and international workforce solutions across multiple industries and regions.</p><p>
As our global operations continue to expand, we are seeking an experienced Senior Financial Analyst &ndash; Accounting &amp; Operations who combines strong technical accounting knowledge with hands-on operational finance experience.</p><p>
This role will support financial reporting, month-end close, reconciliations, budgeting, forecasting, invoice and billing controls, project financial tracking, and cross-functional business operations across multiple business units and client accounts.</p><p>
The ideal candidate can confidently discuss technical accounting and financial concepts while also working closely with Operations, Payroll, HR, Project Management, and senior leadership to improve financial accuracy, visibility, and decision-making.</p></div><p></p>

Senior Financial Analyst - Accounting & Operations

Contour Software

<div><p><b>About Contour</b></p><p><br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><div><p><b>
About Contour</b></p></div><div><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p></div><div><p>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</p></div><div><p>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
The Division:</b></p></div><div><p>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</p></div><div><p><br>
<br>
<b>Division Link:</b> Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</p></div><div><p><b>
The Position:</b></p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li><p><b>
Customer Support &amp; Issue Resolution:</b> Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</p></li></ul></div><div><ul><li><p><b>
Technical Troubleshooting &amp; Escalation:</b> Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</p></li></ul></div><div><ul><li><p><b>
Product Knowledge &amp; Guidance:</b> Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</p></li></ul></div><div><ul><li><p><b>
Cross-Team Collaboration:</b> Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</p></li></ul></div><div><ul><li><p><b>
Documentation &amp; Tracking:</b> Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</p></li></ul></div><div><ul><li><p><b>
Service-Related Support:</b> Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database Management &amp; Technical Support:</b> Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</p></li></ul></div><div><ul><li><p><b>
Event &amp; Service Support:</b> Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</p></li></ul></div><div><ul><li><p><b>
Monitor &amp; Improve Satisfaction:</b> Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</p></li></ul></div><div><ul><li><p><b>
Time Management &amp; Prioritization:</b> Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</p></li></ul></div></div><div><div><ul><li><p><b>
Ownership &amp; Accountability:</b> Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</p></li></ul></div><div><p><b>
Skills &amp; Qualifications:</b></p></div><div><ul><li><p><b>
Communication Skills:</b> Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</p></li></ul></div><div><ul><li><p><b>
Technical Proficiency:</b> Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</p></li></ul></div><div><ul><li><p><b>
Customer Service Experience:</b> Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database &amp; Software Knowledge:</b> Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</p></li></ul></div><div><ul><li><p><b>
Organizational Skills:</b> Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</p></li></ul></div><div><ul><li><p><b>
Adaptability &amp; Resilience:</b> Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</p></li></ul></div><div><ul><li><p><b>
Team-Oriented &amp; Independent:</b> Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</p></li></ul></div><div><ul><li><p><b>
Educational Requirements:</b> Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li></ul></div><div><ul><li><p><b>
Experience:</b> 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</p></li></ul></div><div><ul><li><p><b>
Service Minded:</b> A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</p></li></ul></div><div><p><b>
Preferred Skills:</b></p></div><div><ul><li><p><b>
Basic Accounting Knowledge:</b> Familiarity with basic accounting principles is a plus.</p></li></ul></div><div><ul><li><p><b>
Experience with Ticketing Systems:</b> Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</p></li></ul></div><div><ul><li><p><b>
Willingness to Learn:</b> Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</p></li></ul></div><div><p><b>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
A strong passion for customer service and technical problem-solving.</p></li></ul></div><div><ul><li><p>
Excellent communication skills to explain complex technical issues clearly.</p></li></ul></div><div><ul><li><p>
The ability to work in a collaborative, fast-paced, and service-driven environment.</p></li></ul></div></div><div><div><ul><li><p>
Strong organizational and time management skills to handle multiple requests effectively.</p></li></ul></div><div><ul><li><p>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</p></li></ul></div><div><p><b>
Workshift (Job Timings):</b></p></div><div><ul><li><p>
Shift Hours:</p></li></ul></div><div><ul><li><p>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Weekend Availability: Must be willing to work on weekends when required.</p></li></ul></div><div><ul><li><p>
After Hours Support: Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p></p><p><b><br>
Exciting Benefits we offer:</b></p><ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Technical Support Specialist L2

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