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operations account manager

Marsh McLennan

<div><h2 class="jobSectionHeader">Company:
</h2>Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:
</h2>JOB TITLE: Benefits Account Manager
JOB TYPE: FLSA Non-Exempt
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
Documentation
Benefit Point &amp; ImageRight
Enter client data into Benefit Point adequate to complete following:
<ul><li>RFP&rsquo;s
</li><li>Prospect/opportunity Report
</li><li>Update Client Rates and Plans tab with final agreed information within 5 workdays of client acceptance of renewal or new business presentation
</li></ul>Customer Service
<ul><li>Provide support for Account Executive through duties and responsibilities listed this Job Description and Benefits Timeline.
</li><li>Research and answer questions regarding benefit plans, claims and billings for client, update Benefit Point activities and adhere to the Benefits Timeline
</li><li>Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager.
</li><li>Maintain on-line client binder as per department guidelines
</li><li>Coordinate workflows as per activities created as per Benefit Timeline
</li><li>Begin to act as a lead for other Account Manager&rsquo;s in the absence of the Account Executive
</li></ul>Marketing
<ul><li>Request for Proposal (RFP) &ndash; Create and release to Carriers by due date as per Benefit Timeline
</li><li>Create and maintain marketing binder as per Department Guidelines and Benefit Timeline
</li><li>Follow up with carriers to ensure they have everything needed to quote, submit any missing information, review quotes as they are received to ensure they are correct and received by the deadline as per RFP timelines.
</li><li>Spreadsheets &ndash; Prepare and review for accuracy as per Department Guidelines and Benefit Timeline.
</li><li>Formal Proposal &ndash;Finalize and review for accuracy spreadsheets and any other materials that are to be included in the Formal Proposal. Preparation for the Formal Proposal can include copying, printing and binding or materials necessary for creating the formal proposal.
</li></ul>Communications
<ul><li>Prepare and develop communication booklets as per Department Guidelines and Benefit Timeline.
</li><li>Enrollment Meetings &ndash; Conduct enrollment meetings as necessary
</li></ul>Reporting
<ul><li>ICAF/Milliman/DMW &ndash; Gather Data necessary and submit to carriers. Compile information for Sr. Account Consultant/Executive Team Lead as per Department Guidelines and Benefit Timeline.
</li><li>Aggregate Reports &ndash; Upon request of Account Executive, create the aggregate report that uses in their analysis to the client.
</li><li>Initiate stewardship report from workflows and activities in Benefit Point.
</li></ul>Compliance
<ul><li>Medicare Part D - Submit Medicare Part D disclosure letters to client as per Benefit Timeline
</li><li>Schedule A&rsquo;s &ndash; Compile Data from Carriers and submit Schedule A&rsquo;s to client as per Department Guidelines and Benefit Timeline
</li><li>Annual Notices &ndash; Prepare Annual Notices for Mail/E-mail/Distribution and request processing date from Account Manager to ensure annual distribution as appropriate.
</li></ul>T echnical E xpertise
Expand Technical skill set by participating in technical skill development.
<ul><li>Complete Bisys Correspondence courses for major lines of business (i.e., Health Concepts, Life Concepts, Disability Income Insurance, Group Insurance, and Health Savings Account).
</li><li>Initiate participation in the GBA certification.
</li><li>Participation in the EBIA Webinars for 12 hours of CE&hellip;&hellip;&hellip;..goal is attendance in all sessions.
</li><li>Provide support to Sr. Account Consultant or Account Executive as directed.
</li><li>Demonstrated success in servicing multiple client renewals under mentorship of AE or Trainer
</li></ul>REQUIREMENTS:
<ul><li>Education: College Degree Preferred
</li><li>24 to 36 months of experience in an Assistant Account Manager role / 24+ months equivalent industry experience preferred
</li><li>Bilingual Spanish a major plus
</li><li>Ability to multi-task, prioritize work, possess basic word processing and spreadsheet computer skills.
</li><li>Ability to demonstrate cooperation and effective communication with clients, vendors and internally with co-workers.
</li><li>Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
</li><li>Operational knowledge of various windows based application programs such as Excel, Word, Power Point and current Internet technologies
</li><li>Willing to work overtime due to cyclical nature of business.(primarily August thru December)
</li><li>Masters all Account Manager duties and demonstrates proficiency and how to research and access best practice documentation
</li></ul>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh &amp; McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers .</div>

Benefits Account Manager

The Home Depot

<div>
 Req169461
 
 
 
 Position Purpose
 
 
 
 The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences.
 </li>
 <li>
 25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.
 </li>
 <li>
 15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses.
 </li>
 <li>
 15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations.
 </li>
 <li>
 Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager.
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This position typically reports to the Operations Manager.
 </li>
 <li>
 This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 </li>
 <li>
 Flexibility to work various shifts
 </li>
 <li>
 Ability to relocate
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree;
 </li>
 <li>
 Computer skills in software including Microsoft Office;
 </li>
 <li>
 Experience with Warehouse Management Systems;
 </li>
 <li>
 3+ years supervisory experience in a related field;
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 2
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.
 </li>
 <li>
 Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.
 </li>
 <li>
 Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.
 </li>
 <li>
 Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience.
 </li>
 <li>
 Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.
 </li>
 <li>
 Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.
 </li>
 </ul>
</div>

DC AREA SUPERVISOR

Confidential Company

<div>
 
 The Senior Manager, Cyber Security is responsible for the daily execution and continuous improvement of cybersecurity across a decentralized, multi-business unit enterprise.
 
 
 This is a highly hands-on role. The Senior Manager will directly oversee security monitoring, incident response, vulnerability management, and control enforcement while leading a small security team. This role is not purely strategic. The right candidate must be technically strong, comfortable reviewing alerts, validating configurations, assessing logs, and stepping into incidents when needed.
 
 
 The environment requires operational stability today, with steady program strengthening over time. This role balances execution, discipline, and practical risk reduction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 Daily Security Operations
 
 <ul>
 <li>
 Oversee and actively participate in security monitoring, alert triage, and incident response.
 </li>
 <li>
 Review high-risk alerts and guide investigation and remediation efforts.
 </li>
 <li>
 Ensure timely patching and vulnerability remediation.
 </li>
 <li>
 Validate security configurations across endpoints, identity platforms, and network layers.
 </li>
 <li>
 Maintain visibility into threat landscape and emerging risks.
 </li>
 </ul>
 
 
 
 
 Vulnerability &amp; Risk Management
 
 <ul>
 <li>
 Own vulnerability scanning, prioritization, and remediation tracking.
 </li>
 <li>
 Conduct risk assessments across business units and document findings.
 </li>
 <li>
 Work directly with infrastructure and applications teams to resolve identified gaps.
 </li>
 <li>
 Track and report measurable risk reduction progress.
 </li>
 </ul>
 
 
 
 
 Security Architecture &amp; Controls
 
 <ul>
 <li>
 Support implementation of Zero Trust principles across identity, device, network, and application layers.
 </li>
 <li>
 Review access controls, MFA enforcement, and privileged account management.
 </li>
 <li>
 Provide hands-on review of new systems and integrations to ensure security alignment.
 </li>
 <li>
 Reduce technical debt related to legacy security controls.
 </li>
 </ul>
 
 
 
 
 Governance &amp; Compliance
 
 <ul>
 <li>
 Maintain and enforce cybersecurity policies and standards aligned with recognized frameworks such as NIST, ISO, SOX, and CMMC.
 </li>
 <li>
 Prepare documentation and evidence for audits.
 </li>
 <li>
 Ensure repeatable processes exist for access reviews, change tracking, and control validation.
 </li>
 </ul>
 
 
 
 
 Team Leadership
 
 <ul>
 <li>
 Lead and develop a small cybersecurity team.
 </li>
 <li>
 Set clear operational expectations and accountability standards.
 </li>
 <li>
 Provide technical mentorship and direct oversight of daily work.
 </li>
 <li>
 Serve as escalation point for complex or sensitive incidents.
 </li>
 </ul>
 
 
 
 
 Vendor &amp; Tool Management
 
 <ul>
 <li>
 Oversee MSSPs and third-party security providers.
 </li>
 <li>
 Evaluate and recommend improvements to tooling and controls.
 </li>
 <li>
 Ensure vendors meet service expectations and response times.
 </li>
 </ul>
 
 
 
 
 
 
 
 Role Profile
 
 
 This role is:
 
 <ul>
 <li>
 Operational and execution focused
 </li>
 <li>
 Technically hands-on
 </li>
 <li>
 Accountable for daily cybersecurity performance
 </li>
 <li>
 Responsible for strengthening controls over time
 </li>
 <li>
 Senior enough to influence IT and business leadership
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 7&ndash;12+ years of cybersecurity experience
 </li>
 <li>
 Experience leading security operations in a mid-size or multi-entity environment
 </li>
 <li>
 Strong hands-on experience with SIEM, endpoint detection and response, vulnerability management platforms, identity security tools, and access control systems
 </li>
 <li>
 Working knowledge of Zero Trust concepts and practical implementation
 </li>
 <li>
 Familiarity with security frameworks such as NIST CSF, ISO 27001, SOX, or CMMC
 </li>
 <li>
 Experience managing detection, response, and remediation processes
 </li>
 <li>
 Ability to communicate clearly with both technical teams and business stakeholders
 </li>
 <li>
 Bachelor&rsquo;s degree in Information Security, Computer Science, or related field required
 </li>
 <li>
 Certifications such as CISSP, CISM, Security+, or similar preferred
 </li>
 </ul>
 
 
</div>

Senior Manager, Cyber Security

<div>Position Purpose:
The Outside Sales Representative is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on new business development. The OSR will monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Outside Sales Director and Pro Sales Manager. OSRs review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position. 
 
Key Responsibilities:<ul><li>
10% - Cross-Functional Collaboration - Participate in district/regional meetings as needed. Communicate weekly activities with Pro Sales Manager.</li><li>
60% - Cultivate Net New Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth. Partner with Pro Account Expeditor as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers. Utilize local community events to continuously represent The Home Depot Pro brand and drive new business. Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering. Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week. Develop strategies focused on expanding customer base within defined sales territory. Produce new account revenue in line with current organization through individual targets/quotas.</li><li>
10% - Customer Relationship Management - Utilize Salesforce to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.</li><li>
20% - Sales Prospecting - Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials. Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Pro Sales Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 20% to 50% of the time.</li></ul> 
Physical Requirements:
<ul><li>Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).</li></ul>
Working Conditions:
<ul><li>Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.</li></ul>
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul>
Preferred Qualifications:
<ul><li>Working knowledge of Microsoft Office Suite</li><li>
Excellent written and verbal communication skills</li><li>
5 years of professional work experience</li><li>
2 years account management/sales management experience</li><li>
2 plus years home improvement or home building industry experience</li><li>
Successful professional growth in a high paced retail environment</li><li>
Computer literacy with Microsoft Office programs</li><li>
Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization</li><li>
Ability to leverage relationships to accomplish sales and profitability goals</li><li>
Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements</li><li>
Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately</li><li>
Strong leadership and negotiation skills; ability to persuade or influence others</li><li>
Excellent communication skills (verbal, written) and able to communicate globally</li></ul> 
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:
<ul><li>5</li></ul>
Minimum Leadership Experience:
<ul><li>None</li></ul> 
Preferred Leadership Experience:
<ul><li>None</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Being Resilient</li><li>
Persuades</li><li>
Builds Networks</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Outside Sales Representative - Houston

SpectrumAM

<div>Compliance Drive - Supervisor
JOB DESCRIPTION
The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. This position is responsible for ensuring the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents. The Assistant Manager will make recommendations for site portfolios, working with the Manager of Site Inspections and local division leaders to address challenges and optimize service delivery. In addition to managing day-to-day operations, this role involves fostering a positive organizational culture and promoting long-term success through strategic planning and development initiatives.
Key responsibilities include facilitating communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals, and addressing client inquiries and concerns with professionalism. The Assistant Manager will also play a crucial role in mentoring and training team members, conducting performance evaluations, and fostering a collaborative environment that encourages growth and innovation. By coordinating with local division leadership, the Assistant Manager will ensure that site management efforts are integrated with broader organizational objectives, contributing to the overall success and sustainability of the division. This position is ideal for someone who is proactive, detail-oriented, and committed to driving excellence in site management. 
OTHER RESPONSIBILITIES<ul><li>Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.</li><li>Manage and oversee department operations in alignment with the company&rsquo;s strategic vision and standards, ensuring continuity and excellence in service delivery.</li><li>Possess expert-level knowledge of property codes for all markets.</li><li>Ability to read, understand, and accurately interpret governing documents.</li><li>Possess an in-depth understanding of the processes and backend systems, including CINC Manager, CINC Systems, the Spectrum and JellyBird apps, and CINC WebAxis.</li><li>Support and facilitate cross-divisional support amongst teams.</li><li>Conduct audits, review, and edit property bullet point forms at least quarterly to ensure understanding.</li><li>Ownership and understanding of all aspects and systems for Fleet Management systems:</li><li>Fleet Car Management &ndash;</li><li>D/W Fleet Car Log</li><li>Maintenance Log</li><li>Receipt Submissions</li><li>Fleet Car GPS</li><li>Fleet Car Remote Parking Agreement</li><li>Fleet Car Check-In/Check-Out</li><li>Ability to approve small repairs when needed.</li></ul>
Understanding of:<ul><li>Creation of Violation Policies</li><li>Quality Control (QC)</li><li>Input and Review to Ensure Proper Setup of Letter Templates for Policies</li><li>Legal Packet Submissions</li><li>Collaborate with other Assistant Managers of Site Inspections.</li></ul>
Team Leadership and Development:<ul><li>Collaborate with the Manager of Site Inspections to train and lead a high-performing, motivated team, ensuring alignment with departmental goals and fostering a positive work environment.</li><li>Build a positive and accountable workplace culture.</li><li>Coach, develop, and mentor Site Managers.</li><li>Identify talent and make recommendations on considerations of staff to develop the team into Sr., Mentor, and SM Compliance positions.</li><li>Evaluate employee performance and provide feedback to the Manager of Site Inspections.</li><li>Monitor team performance with monthly 1:1&rsquo;s and Playbooks every 6 months.</li><li>Monitor and review Drive Reports for completion, accuracy, and consistency.</li><li>Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses are being had.</li><li>Take feedback from the Assistant Manager of Compliance on account errors and implement coaching and training.</li></ul>
Customer Service and Satisfaction:<ul><li>Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise to ensure their needs and expectations are effectively addressed.</li><li>Address Board Member complaints promptly and effectively, following through to ensure satisfactory resolutions and maintaining positive relationships.</li><li>Address and resolve escalated challenges from homeowners, ensuring timely and effective solutions that enhance customer satisfaction.</li><li>Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed.</li><li>Analyze customer feedback routinely to identify areas for improvement and make recommendations to the Manager of Site Inspections for changes that enhance service quality.</li><li>Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement.</li></ul>
Division Level Support:<ul><li>Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.</li><li>Audit Team Schedules to ensure contractual obligations are met.</li><li>Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.</li><li>Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborate with Site Management to implement solutions that effectively address their needs.</li><li>Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.</li><li>Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.</li><li>Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities.</li><li>Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.</li><li>Work closely with the Manager of Site Inspections to create FAQs with continued training and support to Community Managers.</li></ul> 
REQUIREMENTS
For this position, you must have a valid driver&rsquo;s license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
Knowledge<ul><li>
Must be computer literate and familiar with Microsoft Word and Excel</li><li>
Understand how to enter data into databases and iPads.</li></ul>
Desired Skills<ul><li>
Proven skill in conflict resolution and customer service</li><li>
Detail oriented</li><li>
Positive attitude
</li><li>Influential
</li><li>Culture champion</li><li>
Critical Thinking</li><li>
Organization and time management</li><li>
Problem-solving and analysis</li><li>
Clear and professional communication, both written and verbal</li></ul>
Abilities<ul><li>
Able to understand and carry out oral and written requests</li><li>
Able to multitask and learn in a fast-paced environment</li><li>
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times</li></ul>
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck<ul><li>
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements</li><li>
Recognized as Best Places to Work since 2007!</li><li>
Fastest Growing Company - Fast Track 50 in 2020.</li><li>
San Antonio-based homeowners&rsquo; association management company.</li><li>
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.</li><li>
Work / Life balance.</li><li>
5 weeks of PTO to allow for rest, travel, family, and your hobbies.</li></ul><ul><li>
Forty paid hours per year for community service activities.</li><li>
11 Annual Paid Holidays.</li><li>
Internal Learning and Development Management System.</li><li>
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&amp;D and a 401k program.</li><li>
Free medical clinic in-house (in the San Antonio office &ndash; virtual appointments for other offices).</li></ul><ul><li>
Well-structured career track plan with a 6-month review.</li><li>
Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.</li><li>
Company Fleet Car Provided</li><li>
Address: 16001 Park Ten Pl, STE 135, Houston, TX 77084 3000 Research Forest Drive, Suite 200, The Woodlands, TX 77381 2525 Bay Area Blvd. Suite 130 Houston, Texas 77058</li></ul>
For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.</div>

Compliance Drive - Supervisor

THE MORGAN GROUP INC

<div>Why The Morgan Group?

At The Morgan Group, we are more than our 70+ multifamily properties &mdash; we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success &mdash; they guide how we hire, reward, and evaluate every member of the Morgan team. 


Morgan core Values

We are Self-Starters
<ul>
<li><ul><li>In it to win it</li>
<li>We take initiative</li>
<li>Be accountable</li>
</ul></li>
</ul>One Morgan
<ul>
<li><ul><li>We are team players</li>
<li>We are inclusive</li>
<li>No Drama</li>
</ul></li>
</ul>We Get it Done
<ul>
<li><ul><li>We are reliable</li>
<li>We are effective</li>
</ul></li>
</ul>Raise the Bar
<ul>
<li><ul><li>We seek excellence</li>
<li>We learn from our mistakes</li>
<li>We strive to improve</li>
<li>Hold ourselves to high standards</li>
</ul></li>
</ul>Keep on Truckin&rsquo;
<ul>
<li><ul><li>Embrace challenges &amp; be optimistic</li>
<li>We are resilient</li>
<li>Choose positivity</li>
<li>We are level-headed</li>
</ul></li>
</ul>Reputation is Earned Daily
<ul>
<li><ul><li>Do the right thing</li>
<li>We are honest and have high integrity</li>
<li>We make good decisions</li>
<li>Our future depends on it</li></ul></li></ul> 

We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
<ul>
<li>Advancement opportunities</li>
<li>Training</li>
<li>Low-cost Medical, Dental, Vision</li>
<li>Flexible Spending Accounts (Medical, Limited Purpose &amp; Dependent Care)</li>
<li>Health Savings Account</li>
<li>Voluntary Life Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>401K (Traditional &amp; Roth) with Company Match</li>
<li>Employee Assistance Program</li>
<li>Paid Time Off plans including:</li>
<li><ul><li>Vacation</li>
<li>Sick</li>
<li>Floating Holiday</li>
<li>Bereavement Leave</li>
<li>Holiday Schedule</li>
</ul></li><li>Referral Bonus Program</li>
<li>Leasing commissions, Renewal commissions, and Quarterly Bonus Program</li></ul> 


How does Morgan Group benefit you?

Joining Morgan Group means more than just a job &mdash; it&rsquo;s a chance to learn, grow, and build a career you&rsquo;re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. 


What You'll Do

Essential Job Functions:
<div><ul><li>Assist the Community Manager in the management of the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
<div><ul><li>Adhere to MORGAN&rsquo;s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.</li></ul>
<ul><li>Operate the office in a professional, clean, uncluttered and well-staffed manner.</li></ul>
<ul><li>Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.</li></ul>
<ul><li>Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness.</li></ul>
<ul><li>Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard.</li></ul>
<ul><li>Supervise the leasing team in absence of the Community Manager.</li></ul>
<ul><li>Comply with all training requirements set forth for this position.</li></ul>
</div></li></ul><ul><li>Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:
<div><ul><li>Promptly attend to resident comments and/or complaints.</li></ul>
<ul><li>Require all Team Members to be professional and friendly to the residents while meeting MORGAN&rsquo;s standards of non-fraternization.</li></ul>
<ul><li>Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident.</li></ul>
<ul><li>Inspect make ready apartments prior to move in.</li></ul>
<ul><li>Maintain the resident renewal program set by the Community Manager.</li></ul>
<ul><li>Create a sense of community with the residents and the community.</li></ul>
</div></li></ul><ul><li>Assist the Community Manager with the service team. These duties include but are not limited to the following:
<div><ul><li>Monitor the timely completion of all service requests.</li></ul>
<ul><li>Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard.</li></ul>
<ul><li>Monitor electric, water and gas bills and notify the Community Manager of discrepancies.</li></ul>
</div></li></ul><ul><li>Manage the bookkeeping and rental collection These include but are not limited to the following:
<div><ul><li>Submit payables to accounting per MORGAN standard.</li></ul>
<ul><li>Assist in the preparation of monthly financials.</li></ul>
<ul><li>Collect rent in a timely basis per the lease contract.</li></ul>
<ul><li>Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary.</li></ul>
<ul><li>Assess move out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis.</li></ul>
<ul><li>Monitor the community for compliance to all Fair Housing and ADA laws.</li></ul>
</div></li></ul><ul><li>Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:
<div><ul><li>Know and understand the sub-market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company.</li></ul>
<ul><li>Supervise the leasing team their tours and closing techniques.</li></ul>
<ul><li>Monitor the leasing teams follow up of all leads.</li></ul>
<ul><li>Ensure that all team members understand and adhere to fair housing standards.</li></ul>
</div></li></ul><ul><li>Perform all Essential Job Functions on the Leasing Consultant job description as business dictates.</li></ul>
<ul><li>Work overtime as necessary to meet the MORGAN standards of customer service.
</li></ul></div>Non-Essential Job Functions:

Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:
<div>
<ul><li>Will need to be on feet (33% to 100%).</li></ul>
<ul><li>Will need to perform the following physical activities (50% to 100%).
<div> <div></div><div><div><div>Example:</div>
</div> 
<div><div>Bend/stoop/squat/kneel</div> <div>Perform routine office duties such as filing into high and low cabinets; picking up debris on community.</div>
</div> 
<div><div>Climb stairs</div> <div>Inspect and show community by accessing upper floor apartments.</div>
</div> 
<div><div>Push or pull</div>
<div>
Inspect and show community.</div> 
</div> 
<div><div>Reach above shoulders</div> <div>Store supplies, inspect community.</div>
</div> 
<div><div>Grasp/grip/turning and finger dexterity</div> <div>Typing, writing, handle packages and supplies.</div>
</div> 
</div></div></li></ul><ul><li>Lifting/carrying (supplies, replacement parts, ladders, etc.).
<div><div><div><div>Over 50 lbs</div> <div>Rare need (less than 1%)</div>
</div> 
<div><div>Between 10 - 25 lbs</div> <div>Occasional need (1% to 33%)</div>
</div> 
<div><div>Less than 10 lbs</div> <div>Frequent need (33% to 100%)</div>
</div> 
</div></div></li></ul></div>NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:
<div>
<ul><li>Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.</li></ul>
<ul><li>Frequent need to see small detail.</li></ul>
<ul><li>Frequent need (33%-50%) to see things clearly beyond arm&rsquo;s reach.</li></ul>
</div>
Hearing, Speaking and Written Requirements:
<div>
<ul><li>Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.</li></ul>
<ul><li>Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.</li></ul>
<ul><li>Ability to read, write and understand English.</li></ul>
</div>
Driving Requirements:
<div>
<ul><li>Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.</li></ul>
<ul><li>Occasional need (1%-33%) to respond to after hour emergencies.</li></ul>
<ul><li>Must have a valid driver&rsquo;s license, insurance and car registration if driving for business purposes.</li></ul>
</div>
Working Environment:
<div>
<ul><li>Constant need to be indoors (100%).</li></ul>
<ul><li>Frequently outdoors (33% to 50%) during all weather conditions.</li></ul>
<ul><li>Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example &ndash; apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.</li></ul></div></div>

Assistant Community Manager

O'Reilly Auto Parts

<div>The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager&rsquo;s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc&hellip;)
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
Make sure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES<h2 class="jobSectionHeader">
Required:</h2>
Sales Specialist Training, Assistant Manager Certification and RSS Certification<h2 class="jobSectionHeader">
Desired:</h2>
Certified Parts Professional Certification; ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O&rsquo;Reilly Auto Parts has a proven track record of growth and stability. O&rsquo;Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:<ul><li>
Competitive Wages &amp; Paid Time Off</li><li>
Stock Purchase Plan &amp; 401k with Employer Contributions Starting Day One</li><li>
Medical, Dental, &amp; Vision Insurance with Optional Flexible Spending Account (FSA)</li><li>
Team Member Health/Wellbeing Programs</li><li>
Tuition Educational Assistance Programs</li><li>
Opportunities for Career Growth</li></ul>
O&rsquo;Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.</div>

Assistant Store Manager

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