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customer service associate Jobs in Chicago

customer service associate

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ord shift manager customer services

Envoy Air

<div>Overview:
<div>
Who we are:</div><div></div><div><br>
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.</div><div></div><div><br>
We offer:</div><ul><li>
Amazing employee flight privileges within the American Airlines global network</li><li>
Training and development programs to take your career to the next level</li><li>
Comprehensive health and life benefits (subject to location)</li></ul>
Responsibilities:
<div>
How will you make an impact?</div><div><br>
</div><div>Responsibilities</div><ul><li>
Responsible for providing quality service and achieving superior customer satisfaction</li><li>
Resolves customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence</li><li>
Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas</li><li>
Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments</li><li>
Responsible for meeting profitability and cost control goals by developing and monitoring budgets and spending, actively seeking cost reduction ideas, and monitoring lost time</li><li>
Ensures compliance with all operations (safety/government requirements) during tour of duty. Investigates discrepancies and compiles statistical data for compliance purposes</li><li>
Coaches and counsels personnel and provides guidance to team on customer service and performance issues</li><li>
Conduct performance reviews for team members on a regular basis</li><li>
Encourages employee teamwork to generate and implement individual and the team's best ideas</li><li>
Overall, the Customer Service Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals</li><li>
Coordinates operation including scheduling, hiring, training, inventory, etc.</li></ul>
Qualifications:
<div>
Who are we looking for?</div><div></div><div><br>
Requirements</div><ul><li>
The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.</li><li>
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.</li><li>
Minimum age of 18</li><li>
High school diploma or GED equivalent</li><li>
Valid state driver&rsquo;s license</li><li>
Willing and able to work rotating shifts including nights, holidays, weekends, and days off</li><li>
Possess the legal right to work in the United States</li><li>
Must be able to read, write, fluently speak, and understand the English language</li><li>
Able to lead and motivate employees in working as a team</li><li>
Demonstrated ability to communicate verbally and in writing, leadership, initiative and judgment</li><li>
Must demonstrate strong administrative and analytical abilities</li><li>
Position may also require the ability to become certified as a Ground Security Coordinator (GSC). Previous experience in airport operations preferred.</li><li>
Sabre experience preferred</li></ul><div></div><div><br>
Please note: The description is intended to provide a brief overview of the position. It&rsquo;s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.</div><div></div><div><br>
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled.</div></div><div></div>

ORD Shift Manager, Customer Services

SkyWest Airlines

<div>About SkyWest:
<p><b>
SkyWest Airlines, the largest independently owned regional airline, is currently in search of an individual who takes pride in seeing a job done well and are ready to take on new challenges and opportunities. Come join our Chicago, IL (ORD) Team!</b></p><p></p><p><b><br>
As a SkyWest employee, you will be part of an exciting team spread across the nation that loves working in the travel industry. Aside from being a part of this incredible network of individuals, all SkyWest employees enjoy unparalleled travel benefits for you and your family with one or more of our four mainline partners.</b></p>
Primary Job Duties:
<p><b>
This role requires the ability to deliver results that contribute to our operational performance in ORD by working in a fast-paced environment with multiple work groups. The role requires a strong work ethic, a high degree of accountability, initiative, and the ability to build relationships with internal and external colleagues.</b></p><p><br>
</p><p>This is a full-time position and starts at $25.23 an hour and increases to $34.32 based on SkyWest experience.</p><br>
<p></p><ul><li>
Work alongside Envoy and AA personnel in the Station Operation Center for the ORD hub as well as associated vendors</li><li>
Support the SkyWest Airlines operation in ORD by communicating with SkyWest OCC and local department management</li><li>
Possess the ability to document and maintain detailed record keeping of any safety or performance trends that arise</li><li>
Advocates for SkyWest Airlines' best interest by promoting a safe and reliable operation in ORD by escalating different issues in real time involving gate assignments, aircraft towing, crew movement, and other airport operations functions</li><li>
Attend daily performance and safety meetings
</li><li>Monitor operational performance and submit delay review requests when required</li></ul>
Minimum Requirements:
<ul><li>Previous airline ground operational experience</li><li>
Proficient in basic computer programs</li><li>
Multi-task on a computer, with multiple programs and systems operating at once</li><li>
Effectively communicate with a variety of internal and external work groups, often in critical and stressful situations</li></ul><div><b>
Preferred Experience:</b></div><ul><li>
Experience with AA network systems and operational tools</li><li>
Experience working at an airline hub</li><li>
Understanding of an airline hub operation control center</li><li>
Previous airline operational leadership experience</li><li>
Working knowledge of ORD airfield and ground operations</li><li>
Strong knowledge of airline performance metrics and nomenclature</li></ul>
Physical and Other Requirements:
<ul><li><div>
18 years of age or older</div></li><li><div>
Have a High School Diploma or GED</div></li><li><div>
Possess a valid, unrestricted state-issued driver&rsquo;s license</div></li><li><div>
Legally authorized to work in the United States for any employer without sponsorship</div></li><li><div>
Pass a pre-placement background check and drug screen</div></li><li><div>
Possess all necessary credentials to obtain airport credentials if needed</div></li><li><div>
Sit at a computer for extended periods</div></li><li>
This is not a Department of Transportation safety-sensitive position</li></ul><div></div><div><br>
This job posting may have an additional video interview requirement. Those candidates selected for an interview will be contacted with further information as to an interview date, time, and location. Please monitor your email and junk folder for additional instructions.</div></div>

Supervisor Airport Operations - ORD

EDS Service Solutions

<p><b>Job Summary</b></p><p>We are seeking reliable and detail-oriented <b>Car Rental Cleaners (Vehicle Service Agents)</b> to join our team at <b>Chicago O&rsquo;Hare International Airport (ORD)</b>. In this role, you will be responsible for cleaning, preparing, and inspecting rental vehicles to ensure they meet company quality standards and are ready for customers.</p><p>This position requires working in a fast-paced environment while maintaining high standards of cleanliness and safety.</p><p><b>Key Responsibilities</b></p><ul><li>Clean interior and exterior of rental vehicles according to company standards</li><li>Vacuum carpets, seats, and floor mats</li><li>Wipe dashboards, consoles, windows, and door panels</li><li>Remove trash and sanitize high-touch areas</li><li>Inspect vehicles for damage and report issues to supervisors</li><li>Refuel vehicles when required</li><li>Move vehicles within the rental lot or facility</li><li>Ensure vehicles are properly parked and ready for customer pickup</li><li>Follow all safety procedures and company policies</li><li>Maintain a clean and organized work area</li></ul><p><b>Qualifications</b></p><ul><li>Must be at least <b>21 years old</b></li><li>Valid <b>driver&rsquo;s license with a clean driving record</b></li><li>Ability to <b>drive automatic and manual vehicles (preferred)</b></li><li>Ability to <b>work outdoors in various weather conditions</b></li><li>Ability to <b>stand, walk, bend, and lift up to 30 lbs</b></li><li>Strong attention to detail</li><li>Reliable and punctual</li></ul><p><b>Work Environment</b></p><ul><li>Fast-paced airport environment</li><li>Work performed outdoors</li><li>Requires working <b>early mornings, evenings, weekends, and ALL holidays</b></li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive hourly pay</li><li>Overtime opportunities</li><li>Airport work environment</li><li>Opportunities for advancement</li></ul><p><b>Application Notice</b></p><p><b>Please apply only if you are genuinely interested in the position and able to meet the job requirements. We are seeking reliable individuals who are ready to work and commit to the role.</b></p><p>Pay: $17.00 - $17.40 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Free parking</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Airport Rental Car Cleaner

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Maintenance Technician. The Maintenance Technician will lube, oil, and filter changes, tire repairs, and tire replacements according to company policy and procedures. This position will perform preventive maintenance on our vehicles by completing oil changes and rotating tires. This is a position of performing all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.</div><div></div><div><br>
This position is located at O'Hare International Airport (ORD)- O&rsquo;Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666. This is a union environment, the schedule for this position includes evenings, weekends, and Holidays.</div><div></div><div><br>
The starting rate of pay is $22.50/hour with an opportunity to grow in your technician career<b>.</b></div><div></div><div><br>
We offer a robust <b>Benefits Package</b> including, but not limited to:</div><ul><li>
Paid Time Off</li><li>
Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)</li><li>
Employee discounts on car rentals, car purchases and much more!</li><li>
401(k) retirement plan with company match</li><li>
Educational Assistance (full time - 40+ hours only)</li></ul><div></div><div><br>
Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.</div><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul><li>
Ensure all repairs and preventative maintenance are completed according to the manufacturer's specifications and guidelines.</li><li>
Provide safe and reliable vehicles upon completion of repairs and preventative maintenance.</li><li>
Perform vehicle servicing/repairing to maintain company standards with a focus on limiting the number of out of service units</li><li>
Maintain safe and clean work area</li><li>
Perform other related duties as required</li></ul><div></div><p><i><br>
Equal Opportunity Employer/Disability/Veterans</i></p><p></p><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li>
Must have 1 year experience in basic vehicle maintenance including oil changes and tire replacements
</li><li>Must be able to work outside in a covered area with exposure to all types of weather and temperatures</li><li>
Moderate physical activity which requires handling of objects up to 25 pounds with long periods of time standing and walking</li><li>
Must have a valid driver's license</li><li>
Must be able to understand, read, write, and speak English</li><li>
Must be available for flexible work hours including weekends - this is a union position requiring a shift bidding process.</li><li>
Must be able to complete a pre-employment drug test.</li><li>
Must have 12 consecutive months of work/organizational experience.</li><li>
Must live within 30 minutes of O'Hare Airport.</li></ul></div>

Maintenance Technician (Oil, Lube, Tire Technician) - O'Hare Airport

Sodexo

<div><p>Airport Lounge Dishwasher</p><p></p><p><b><br>
Location:</b> LOT POLISH AIRLINES ORD - 95470001</p><p><b>
Workdays/shifts</b><b><i>:</i></b><i> </i>ANY SHIFT (OPEN AVAILABILITY). More details will be provided during the interview process.</p><p><b>
Employment Type:</b> Full-time</p><p><b>
Pay Range:</b> $18.65 per hour - $18.65 per hour</p><p></p><p><br>
Working with Sodexo is more than a job; it&rsquo;s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.</p><p><b>
What You&rsquo;ll Do: </b>As a Airport Lounge Dishwasher at Sodexo, you are a team unifier and solutions driver. Your dedication to team needs and client solutions will make an everyday impact for your colleagues and our customers.</p><p></p><p><b><br>
Responsibilities include:</b></p><ul><li>
Maintain and clean kitchen work areas, equipment and utensils.</li><li>
Wash dishes/pots by hand or in a machine and polish silverware</li><li>
Sweep, mop, and clean floor, and remove garbage to designated areas.</li><li>
Wash worktables, walls, refrigerators and meat blocks</li><li>
Transfers supplies and equipment within and between storage and work areas such as pantry and dish room.</li><li>
Attends work and shows for scheduled shift on time with satisfactory regularity</li><li>
Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.</li></ul><p></p><p><b><br>
What You Bring:</b></p><ul><li>
Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.</li><li>
No previous work experience required.</li><li>
Additional Requirements: Not Applicable (N/A)</li></ul><p></p><p><br>
Link to full Job description</p><p></p><p><b><br>
What We Offer:
</b></p><ul><li>Flexible and supportive work environment, so you can be home for life&rsquo;s important moments.</li><li>
Access to ongoing training/development and advancement opportunities to turn your job into a career</li><li>
Full array of benefits that support you and your family&rsquo;s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.</li><li>
In addition to Sodexo&rsquo;s standard, some locations may offer additional site-specific benefits, including free &ldquo;shift&rdquo; meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.</li></ul><p></p><p><br>
Link to benefits summary</p><p></p><p><i><br>
Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo&rsquo;s benefit offerings during the interview process.</i></p><p></p><p><b><br>
Who we are:
</b></p><p>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</p><p></p><p><br>
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.</p></div><p></p>

Airport Lounge Dishwasher

United Ground Express

<p><b>Passenger Assistance Agent - $18/hr</b><br/></p><p><i><b>Key responsibilities</b></i><br/></p><ul><li>Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat</li><li>Push passengers in wheelchairs to and from gates</li><li>Carry passengers' carry-on luggage</li><li>Greet and assist customers upon airport arrival</li><li>Assist with checked and claimed luggage</li><li>Direct passengers to appropriate security lines at TSA</li><li>Assist passengers with any problems, questions, or concerns</li></ul><p><i><b>Qualifications and </b></i><b>minimum requirements</b><br/></p><ul><li>High school diploma, or GED</li><li>Minimum of 18 years old</li><li>Excellent communication skills</li><li>Must be able to read, write, and speak English fluently</li><li>Ability to operate a computer/tablet to enter and retrieve data</li><li>Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces</li><li>Must be able to be alert to moving vehicles or aircraft and use radio equipment</li><li>Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags</li><li>Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements</li><li>Legally authorized to work in the United States without sponsorship</li><li>Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need</li><li>Successful completion of interview required to meet job qualifications</li></ul><p><i><b>What we provide</b></i><br/></p><ul><li>Competitive benefits</li><li>Competitive wages</li><li>Earned Paid Time off</li><li>Discounted travel for you and your immediate family</li><li>Career advancement opportunities</li></ul><p>United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).<br/></p><p><b>ADA Specifications</b><br/></p><ul><li>Ability to operate a computer to enter and retrieve data</li><li>Ability to utilize radio equipment for communications</li><li>Ability to lift up to 70lbs on a consistent basis</li><li>Ability to pass all pre-screening clearances applicable to position qualifications.</li></ul><p>ORD Chicago O'Hare international airport Illinois<br/></p><p>Pay: $18.00 per hour<br/></p><p>Benefits:<br/></p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: In person<br/></p>

Airport Agent - Passenger Assistance (Part-Time) (ORD)

Midas

<p><b>Lead Automotive Technician</b> Join the nation's largest and fastest growing independent tire and automotive service retailer! Locally owned Midas for Automotive Technicians. We are the largest group of Midas Auto repair shops in Midwest.</p><p>The Lead Automotive Technician inspects, diagnoses, prepares estimates, repairs and installs mechanical services including brakes, driveline suspension systems, wheel alignments and oil changes. All services are completed in compliance with Midas company policies, procedures and &ldquo;Quality Standards&quot;. Calibrates and maintains mechanical equipment. In conjunction with other retail employees, helps to clean and maintain all areas of the retail store and its perimeter. Drives customer&rsquo;s vehicles in and out of the shop area and performs road tests. Installs, balances and repairs tires as needed during peak periods. Is responsible for consistently displaying the highest quality of work and customer service.</p><p><b>Basic Duties &amp; Responsibilities:</b> <b>Meet or exceed company performance standards for quality and speed of service to our customers.</b> Install and repair brakes, steering and suspension systems, transmissions and drive axles, tune-ups, diagnostic, vehicle preventative maintenance, etc. <b>Conduct vehicle inspections for mechanical services. Detect and note any conditions that would affect the safe operation of the vehicle and bring them to the attention of the service manager or store manager.</b> Routinely inspects, maintains and makes necessary repairs and/or adjustments to machinery necessary for an efficient and safe work environment. <b>Performs ride complaint diagnostics.</b> Assumes a high level of responsibility for meeting all OSHA requirements. <b>Assists in the installation, balancing and repair of tires as needed.</b> Perform a road test to ensure that the work has been completed properly. <b>Follow all safety practices as outlined in policy and procedures.</b></p><p><b>JOB REQUIREMENTS</b> As a Service Technician you will be experienced and aware of the latest customer service practices and be a persistent problem solver. <b>Complete knowledge of and experience in, the diagnostics and repair of brakes, steering and suspension systems, transmissions and drive axles.</b> At least one ASE certification at time of hire a PLUS! Ability to earn and/or maintain certifications after hire required. <b>Experience in installation, balancing and repair of tires. Candidates with no automotive experience need not apply.</b> Possession of valid, current driver's license.</p><p>Job Type: Full-time</p><p>Pay: $60,000.00 - $120,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>No nights</li></ul><p>Ability to Relocate:</p><ul><li>Chicago, IL 60649: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Lead Automotive Technician

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