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outbound call center representative

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
How will this role have an impact?<div>
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. 
As part of the Signify Health&rsquo;s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. 
This role will report to a Member Engagement Manager.</div><ul><li>
Starting hourly rate $15.00, with unlimited bi-weekly commission potential.</li><li>
10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.)</li><li>
Call center hours of operation are Monday-Sunday 7AM &ndash; 9PM, actual shift will be determined at time of hire.</li><li>
Competitive benefits, PTO, tuition reimbursement, and more!</li></ul><div> 

What will you do?</div><ul><li>
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider</li><li>
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy</li><li>
Present a positive, professional, and high energy approach to clients, health plan members, and team members</li><li>
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment</li><li>
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested</li><li>
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems</li><li>
Report member complaints and escalations immediately to Member Engagement Managers</li><li>
Participate in peer side-by-side coaching as needed</li><li>
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities</li></ul><div>
We are looking for someone with:</div><ul><li>
A High School Diploma or equivalent is preferred</li><li>
1+ year call center experience OR 2+ years general work experience required</li><li>
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred</li><li>
A desire to work in an efficient, results-oriented outbound call center environment</li><li>
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy</li><li>
Good communication skills, friendly and conversational</li><li>
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times</li><li>
Strong computer skills and the ability to use multiple systems at the same time, while making calls</li></ul><div>
Benefits:</div><ul><li>
Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date</li><li>
Bi-weekly pay with monthly commission bonus potential</li><li>
401K, employee stock purchase program and tuition reimbursement</li><li>
Employee discount programs</li></ul><div>
Work From Home Requirements: 
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. 
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace. 
Conditions of Employment: 
Successful completion of background check is required for this position. 
Anticipated Weekly Hours 
40</div><div>
Pay Range 
The typical pay range for this role is: 
$15.00 - $26.93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
We anticipate the application window for this opening will close on: 05/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$15.00 - $26.93
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Outbound Call Center Representative

FMOL Health

<div>The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.</div>
 <div><div><ul><li>Customer Service
<div><ul><li>Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.
</li></ul><ul><li>Assists in providing quality training and orientation for assigned employees.
</li></ul></div></li></ul><ul><li>Payer Relations
<div><ul><li>Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department.
</li></ul><ul><li>Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.
</li></ul><ul><li>Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.
</li></ul><ul><li>Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures, and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.
</li></ul><ul><li>Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.
</li></ul><ul><li>Reviews claims to make sure that payer specific billing requirements are met.
</li></ul><ul><li>Follows up on claims, determines and applies appropriate adjustments.
</li></ul><ul><li>Updates accounts.
</li></ul></div></li></ul><ul><li>Receivables
<div><ul><li>Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.
</li></ul></div></li></ul><ul><li>Quality
<div><ul><li>Maintain a quality accuracy average of 95%
</li></ul><ul><li>Maintain a production set by management for specialty focus.
</li></ul><ul><li>Thoroughly completes assigned tasks with in the requested timeline.
</li></ul></div></li></ul><ul><li>Other Duties As Assigned
<div><ul><li>Performs other duties as assigned or requested.</li></ul></div></li></ul></div></div>
 <div><ul><li>Must have 2 yrs experience of relevant experience. Bachelor's Degree substitutes 2 yrs exp. Associate's Degree, trade school, or certification substitutes 1 yr exp.
</li><li>Some examples of relevant experience include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
</li><li>High School or equivalent
</li><li>Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.</li></ul></div>

Patient Account Representative 2 - Hospital

Carpenters Services Administrative Corporation

Overview:Under minimum supervision, the Participant Services Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The Participant Services Representative is a full-time, non-exempt position. Work schedules vary and fall within our operating hours of Monday through Friday, between 5:00 AM and 6:00 PM. The work schedule is dependent on department needs; periodic overtime may be needed during peak periods.Position Functions and Responsibilities:<ul><li>Provide courteous, professional, and accurate assistance to union members and all CSAC stakeholders regarding Health &amp; Welfare, Pension, Annuity, and Vacation benefits.</li><li>Respond promptly to participant inquiries via phone and email, ensuring clear communication and a positive experience.</li><li>Accurately complete data entry tasks (eFlows) within established timelines, maintaining high standards of quality and productivity.</li><li>Obtain and confirm participant information as needed to resolve inquiries effectively.</li><li>Utilize strong communication skills to address and resolve participant concerns; escalate priority issues following established protocols.</li><li>Conduct follow-up on participant calls when necessary and document all interactions in accordance with operating procedures.</li><li>Assist other departments with special projects as needed, including mail processing, sorting, validating incoming information, and auditing scanned documents.</li><li>Communicate effectively with participants, staff, local unions, and WSRCC, while demonstrating a friendly and helpful demeanor at all times.</li><li>Perform other related tasks as assigned to support departmental operations.</li></ul>Required Qualifications and Skills:<ul><li>Working knowledge in Microsoft applications</li><li>Knowledge of &ldquo;8x8&rdquo; telephone system is preferred but not mandatory</li><li>Professional appearance and demeanor</li><li>Excellent telephone etiquette, &ldquo;people skills,&rdquo; written and verbal communication skills</li><li>Bilingual in English and Spanish is preferred</li><li>Proficiency with 10-key by touch</li><li>Excellent organizational skills with ability to multitask in diverse work environments with diverse walk-in clients</li><li>1-2 years related experience. Knowledge of working in a call center or participants service environment is highly preferred.</li><li>Knowledge of participant&rsquo;s service principles and practices</li><li>Excellent organizational skills and detail oriented.</li><li>Ability to exercise discretion and confidentiality.</li><li>Excellent oral and written communication skills.</li><li>High School Diploma.</li></ul>NOTE:The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability, or any other classification protected by law.Job Type: Full-timePay: $24.49 - $27.71 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How comfortable are you explaining complex benefit information to callers who may be confused or frustrated?</li><li>Give an example of a time you had to explain detailed information clearly over the phone.</li><li>How did you hear about our job posting, and do you know anyone currently employed within our organization?</li><li>The department operates from 5:00 AM to 6:00 PM, and shifts may fall anywhere within that timeframe. Are you available to work early‑morning shifts, late‑day shifts, and rotate as needed based on department needs</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li><li>Call Center or related: 2 years (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Participant Services Representative (Call Center)

House Buyers of America

<div><div><h3 class="jobSectionHeader">Inside Acquisitions Specialist/ Lead Manager</h3>
</div>
<div><div><div><div>The Inside Sales/ Lead Manager is responsible for converting incoming prospects into leads. This is a high-volume pre-sales role requiring consistent follow-up with new leads.

What you will do:
<ul>
<li>Answer inbound inquiries and prospect calls from web chat and call centers</li>
<li>Aggressive follow up on &quot;after-hours&quot; or missed calls</li>
<li>Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers</li>
<li>Set appointments for Real Estate Consultants to continue the sales process</li>
<li>Audit leads to ensure they're followed up on appropriately</li>
<li>Assign leads that aren't auto assigned to Real Estate Consultants</li>
<li>Follow up on aged leads</li>
<li>Provide general sales support</li>
</ul>
About You:
<ul>
<li>You have 2+ years of experience working in a high volume inbound/outbound call environment</li>
<li>You have followed up on leads to begin the lead qualification process</li>
<li>You have experience working with consumers/homeowners (preferred)</li>
<li>You have experience in real estate (preferred)</li>
<li>You have a Bachelor's Degree (preferred)</li>
<li>You have experience in real estate (preferred)</li>
</ul>
Why we are a great place to work:
<ul>
<li>Our company is FULLY REMOTE!</li>
<li>Our awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environment!</li>
<li>Number of houses sold increased 119% in Q1 2026 vs Q1 2025</li>
<li>Revenue increased 102% in Q1 2026 vs Q1 2025</li>
<li>We're continuing our nationwide expansion. Over the last year we've expanded to 44 states and Washington DC!</li>
</ul>
House Buyers of America is a leading national home-buying company helping homeowners sell with confidence through a simple, transparent, and hassle-free process. Founded in 2001 and operating in 44 states, the company blends decades of real estate expertise with technology-driven operations to deliver speed, certainty, and consistent outcomes. House Buyers of America has been recognized for its industry impact, including Ernst &amp; Young Entrepreneur of the Year and inclusion on the Inc. 5000 list of America's fastest-growing companies.

Buyers of America is proudly a member of the Inc 5000 list. 
House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age.

www.HouseBuyersOfAmerica.com

Compensation Range $60,000-$95,000 inclusive of base and bonus</div></div></div></div></div>

Inside Sales Specialist / Lead Manager (Real Estate)

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary 
The Negotiator Analyst is responsible for negotiating out-of-network (OON) medical claims valued at $10,000 and above. This role involves learning the negotiation role, and understanding (U&amp;C) calculated rates and benchmarking of medical costs. The individual will be developing their role as a negotiator, working with training staff, and team members as more complex cases and strategies are developed.
What you will do<ul><li>
Learn to navigate the systems, and create networking, for this role</li><li>
Develop filing, naming conventions, and documentation processes</li><li>
Conduct checklist workups and manage outbound communications via phone, fax, and email to facilitate negotiations.</li><li>
Work up and organize daily cases</li><li>
Make outbound calls, develop provider contacts, and understand production metrics</li></ul> 
Required Qualifications<ul><li>
3-5 years of experience in a medical claim background with demonstrated ability and strong understanding of benchmarking costs for medical services, supplies, and drugs.</li><li>
Previous medical provider/business office phone call handling history.</li><li>
Strengths in mathematical, written, and verbal skills.</li></ul> 
Preferred Qualifications<ul><li>
Coding experience, CMS, and/or CPC Certification.</li><li>
Proficient in Usual and Customary (calculations) and cost-benchmarking for drugs, supplies, and services.</li></ul>
Education<ul><li>
Associates/High School graduate, or equivalent professional work experience.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 04/24/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Negotiator Analyst (Level I)

Insight Global

<div>
 
 One of our Real Estate clients is looking for a proactive Recruiter to own the full‑cycle recruiting process for their sales organization. This role will focus on sourcing, engaging, and onboarding high‑performing real estate agents (1099 independent contractors).
 
 
 
 
 
 This is a high‑volume, outbound recruiting role &mdash; success will come from proactive sourcing and relationship‑building, not inbound applications. You will be the first dedicated recruiter at the company and will directly impact company growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 - Proactively source and engage real estate agent talent through outbound channels
 
 
 - Build and manage a continuous pipeline of 1099 independent contractors
 
 
 - Hire 10+ agents per quarter against defined hiring targets
 
 
 - Conduct phone screens and assess candidate fit for commission‑based sales roles
 
 
 - Coordinate and schedule interviews with hiring leaders
 
 
 - Maintain accurate candidate tracking and requisitions in the ATS
 
 
 - Provide data‑driven recruiting reports and pipeline updates
 
 
 - Reduce time‑to‑fill for agent roles to under 30 days
 
 
 - Report weekly on pipeline health, conversion metrics, and sourcing channel performance
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 - 2+ years of recruiting or talent acquisition experience
 
 
 - Experience recruiting commission‑only or 1099 independent contractors
 
 
 - Background recruiting for real estate, insurance, or similar sales‑driven environments
 
 
 - Strong outbound sourcing and relationship‑building skills
 
 
 - Experience working in an ATS (Workable preferred)
 
 
 - Familiarity with Indeed Smart Sourcing or similar tools
 
 
 
</div>

Recruiter

BARCEL

<div>Barcel USA takes pride in our people-centric culture - We Value the Person is our Core Belief. In addition to competitive pay and comprehensive benefits, we are committed to providing a safe and inclusive work environment that appreciates all dimensions of diversity, promotes personal and professional development opportunities and allows our associates to be their authentic selves.
Manage Distribution Center tasks within standard polices. Collaborate with Distribution Center personnel to accurately ensure that all Inbounds and Outbounds are received and shipped on time without discrepancies in the WMS and ERP system. This position has the responsibility for the Distribution Center performance reporting and all other needed administrative activities.
What Will I Be Doing:<ul><li>A flexible schedule is required, including weekends, to meet operational needs.
</li><li>Cover the shifts assigned during the week in order to have a 24/7 operation</li><li>Delegates, assigns and monitors scheduled assignments to ensure on time completion</li><li>Focuses on quality over quantity by utilizing quality control checks, ensuring compliance with food safety and product quality protocols, and make sure trailers inspections are completed for safety, food safety and CTPAT purposes</li><li>Oversees all inbound and outbound operations, including FTLs, LTLs (picking), and repacking processes, ensuring shipments are certified for quality control and loaded/unloaded efficiently.</li><li>Manages internal and external receiving, ensuring that inventory is accurate and received on time, and that all items are correctly identified and located, including reviewing available inventory and locations for possible updates.</li><li>Verify customer returns received are recorded accurately and returned to inventory stock in a timely manner</li><li>Clearly communicate the Distribution Center's vision and objectives to the associates, ensuring the team achieves high-quality work in a positive environment guided by the Golden Rule</li><li>Act as liaison between associates and management including, but not limited to, relaying new policies or expectations to associates and reporting incidents to management</li><li>Ensure staff has up-to-date training, certifications and evaluations</li><li>Keep records and files on all responsible areas and associates</li><li>Monitor that all documentation is clear, neat and all information is accurate</li><li>Enables a culture of safety by ensuring all safety protocols are followed within the distribution center to prevent possible incidents or accidents</li><li>Report and correct any unsafe behaviors, conditions or equipment within the facility</li><li>Conduct daily staff meetings</li><li>Ensures a safe and organized facility by verifying that associates perform daily equipment checklists, maintain in good shaped assigned warehouse areas, and properly dispose of trash.
</li><li>Make sure facility is secure before leaving the premises</li><li>Supervises the order management workflow by ensuring all orders are allocated, released, and pulled in the WMS, and that all order statuses are updated in system by the end of the shift.</li><li>Send DC activity report in a Daily basis</li><li>Conduct interviews and forklift driving test for all new hires</li><li>All other duties as assigned on a daily basis</li><li>High School Diploma</li><li>2 years of supervisory or warehouse lead experience preferred</li><li>Warehouse and Inventory management experience preferred</li><li>Able to coach, motivate, develop, engage and retain a team of associates</li><li>Food safety and Quality oriented</li><li>Able to lead others through change</li><li>Able to handle multiple tasks simultaneously</li><li>Skilled in organization and prioritization</li><li>Bi-lingual Spanish preferred but not required</li><li>WMS / O-Cloud experience preferred but not required</li><li>Able to perform basic math</li><li>Knowledge of computer-based applications</li><li>Knowledge in Microsoft 360</li><li>Able to lift and maneuver cases over 50lbs continuously</li></ul>
Barcel USA LLC is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other working conditions.</div>

10353 - Administrative (Dispatcher)

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