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event coordinator & receptionist

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front office receptionist - buckhead, ga Jobs in Atlanta

front office receptionist - buckhead, ga

part time front desk receptionist

Quest Financial

<div>
 
 
 Dermatology Front Desk Receptionist
 
 
 
 Our client is seeking a front desk receptionist to join their team! They are a comprehensive dermatology practice with ten distinct specialty centers, and offer a wide variety of treatments for the skin, hair, and nails, from skin cancer and acne treatments to non-surgical fat reduction and body contouring.
 
 
 
 
 
 
 The ideal front desk candidate will have at least 1 year of front desk experience paired with a warm, and positive personality.
 
 
 
 
 
 
 This is a high-volume environment where employees are constantly interacting with patients over the phone and should be able to multitask well. Candidates will also need strong communication skills and be self-motivated.
 
 
 
 
 
 
 Hours are M-TH 6:45am-4:15pm (off on Fridays)
 
 
 
 
 Pay $20-22/hr
 
 
 
 
 Temp to Perm
 
 
 
 
 Excellent benefits offered!
 
 
 
 
 Office located in Dunwoody
 
 
 
 
 
 
 
 Key Front Desk Responsibilities:
 
 
 
 &middot; Receptionist duties (front desk presence, central phone coverage, welcome visitors)
 
 
 &middot; Provide administrative support to physicians
 
 
 &middot; Screen and prioritize incoming telephone calls; respond to inquiries and resolve issues requiring attention
 
 
 &middot; General office upkeep, which includes tidying offices, conference rooms, and kitchen areas
 
 
 &middot; Office and pantry supply management
 
 
 &middot; Schedule appointments for patients
 
 
 &middot; Explain products to patients
 
</div>

Front Desk Receptionist

FORTH Hotel and Club

<div>Property Description:
<div></div><div>
Join the Team at FORTH Hotel and Club &ndash; Atlanta&rsquo;s Most Exciting Destination! 
Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience&mdash;featuring stylish rooms, buzzing restaurants and bars, and a vibrant members&rsquo; club that celebrates culture, community, and connection.</div><div></div><div> 
As part of our team, you&rsquo;ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you&rsquo;re passionate about service, thrive in dynamic environments, and want to be part of something bold and new&mdash;this is where your next chapter begins.</div>
Overview:
<div>
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.</div><div></div><div> 
Responsibilities:</div><ul><li>
Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.</li><li>
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.</li><li>
Provide information about hotel facilities, services, and local attractions.</li><li>
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.</li><li>
Process guest payments and maintain accurate records.</li><li>
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.</li><li>
Maintain the cleanliness and organization of the front desk area.</li><li>
Assist in administrative tasks, such as answering phone calls and handling reservations.</li></ul><div></div><div> 
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!</div><div> 
</div>Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Prior cash handling experience necessary</li><li>
Exceptional communication skills</li><li>
Very good computer skills</li><li>
Ability to work flexible hours including weekends and holidays</li><li>
Strong problem-solving skills</li><li>
Ability to multitask and work in a fast-paced environment</li><li>
Experience in customer service is preferred</li><li>
Knowledge of hotel or resort operations is a plus</li></ul>
Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners&rsquo; mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company&rsquo;s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. 
In keeping with the company&rsquo;s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.<ul><li>
Multiple Tiers of Medical Coverage</li><li>
Dental &amp; Vision Coverage</li><li>
24/7 Teledoc service</li><li>
Free Maintenance Medications</li><li>
Pet Insurance</li><li>
Hotel Discounts</li><li>
Tuition Reimbursement</li><li>
Paid Time Off (vacation, sick, bereavement, and Holidays).</li><li>
401K Match</li></ul>
Working at Davidson is like nowhere else. It&rsquo;s less of a job, more of a calling. It&rsquo;s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. 
 
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation 
 
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.</div>

Front Desk Agent

Franklin Street

<div>Description:

Franklin Street is currently seeking a Receptionist to join our team in Atlanta, GA.
 ** This is a temporary position and will be re-evaluated after 6 months.
The ideal candidate must possess strong written and verbal communication skills, and they are organized, proactive, detail-oriented, and committed to maintaining a professional and inviting office environment. Two years of customer service and multiple phone lines experience preferred. Bilingual in Spanish is preferred but not required.
Position Overview:
The Receptionist serves as the first point of contact for clients, visitors, and team members, creating a professional, welcoming, and positive first impression for all who enter or contact the organization. We are seeking a vibrant, customer-focused individual with exceptional interpersonal skills who enjoys engaging with people and providing outstanding service. The receptionist will answer the multi-line phone, greet guests, perform general administrative duties, complete clerical tasks and projects, and assist the operations manager in support of our corporate, real estate, and insurance teams.<ul><li>
Answers multiple-line phones in a professional and efficient manner.</li><li>
May respond to customer questions and complaints and/or route to appropriate party.</li><li>
Represents the Company to guests and clients - welcoming visitors, answering and/or referring inquiries.</li><li>
Performs general clerical duties i.e. filing, checking/delivering mail, etc.</li><li>
Manages incoming and outgoing mail and shipping.</li><li>
Performs general computer duties, i.e. Data entry, managing websites, A/P posting, etc.</li><li>
Maintains office supply inventory, checking stock levels, placing and expediting orders for supplies, verifying receipt of supplies and reconciling billing.</li><li>
Ensure coffee machines and beverage stations are well-maintained, stocked, and operational to support a positive employee and visitor experience.</li><li>
Provides technical support for all training and office-wide meetings held in the office.</li><li>
Assists with booking travel for incoming guests to the office</li><li>
Assists with arranging catering or food delivery for meetings.</li><li>
Provides administrative support to the Operations manager as well as business partners and senior executives.</li><li>
Assist with all new hire processes</li><li>
Maintains cleanliness and organization of office common areas to provide a clean, hospitable, and safe environment for employees and guests.</li><li>
Performs light clean-up / maintenance duties for the office conference room, break areas, and refrigerators etc.</li><li>
Submit and monitor maintenance requests, coordinating with building management and service providers as needed.</li><li>
Coordinate parking validation procurement and provide validations to guests, clients, and visitors as required.</li><li>
Provide additional phone coverage when necessary to help support the other offices.</li><li>
Schedules appointments and assists with making travel arrangements for business partners when necessary.</li><li>
Manages conference room schedules and provides support in setting up company meetings and trainings.</li><li>
Schedules office meetings and trainings.</li><li>
Performs other duties as assigned.</li><li>
Assists in planning and execution of welfare events and philanthropic activities</li></ul>
Requirements:
<ul><li>Prefer at least 2 years of switchboard experience and experience with multiple phone lines.</li><li>
Prefer at least 2 years of customer service experience.</li><li>
Ability to represent the company professionally in front of guests with hospitality and customer service.</li><li>
Must be dependable and present a professional appearance and demeanor at all times. Please note, in this role, a professional business office appearance requires that no tattoos or piercings are visible.</li><li>
Strong written and verbal communication skills (both in person and over the phone). Must be able to speak clearly and concisely. The ability to comprehend, speak, and write fluently in English at a professional level is required.</li><li>
Must be neat, organized, and able to multitask in a fast-paced business environment.</li><li>
Exemplary interpersonal skills and service orientation, and ability to interface effectively at all levels of the organization.</li><li>
Ability to follow documented procedures and standards.</li><li>
Proficiency on computer skills including MS Office applications (SharePoint, Excel, Word, Outlook, Power Point, Publisher), database applications, and related software is required as is the ability to actively research basic information on the internet.</li><li>
Ability to touch-type accurately at 55-60 wpm or higher required.</li></ul>
About Franklin Street:
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients&rsquo; evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions&mdash;Real Estate, Capital, Insurance, Property Management, and Project Management&mdash;Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients&rsquo; evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions&mdash;Real Estate, Capital, Insurance, Property Management, and Project Management&mdash;Franklin Street offers unmatched value and optimal solutions for clients nationwide.
Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you&rsquo;ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.
Learn more about Franklin Street and our award-winning culture at www.FranklinSt.com.
Must be able to successfully pass pre-employment (post-offer) drug screen and background check.
Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.</div>

Receptionist

QualDerm Partners

<div>
 With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!
 
 
 Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.
 
 
 We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.
 
 
 Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed!
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Summary:
 
 
 
 The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.
 
 
 
 Essential Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
 </li>
 <li>
 Notes patient arrival in Practice Management System (EMR)
 </li>
 <li>
 Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
 </li>
 <li>
 Prepares necessary patient paperwork prior to patient's appointment
 </li>
 <li>
 Calls "No Show" appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary
 </li>
 <li>
 Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
 </li>
 <li>
 Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment
 </li>
 <li>
 Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR)
 </li>
 <li>
 Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required
 </li>
 <li>
 Responsible for keeping the reception area clean and organized
 </li>
 <li>
 Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out
 </li>
 <li>
 Protects patients' rights by maintaining confidentiality of personal and financial information
 </li>
 <li>
 Maintains operations by following policies and procedures, and reports changes as needed
 </li>
 <li>
 Contributes to team effort by accomplishing related results, as needed
 </li>
 <li>
 Routinely demonstrates superior customer service skills
 </li>
 <li>
 Answers the telephone in a timely and polite manner
 </li>
 <li>
 Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner
 </li>
 <li>
 Other duties as assigned by Practice Manager or Area Practice Manager
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School Diploma required; Associates Degree preferred
 </li>
 <li>
 1 year customer service experience in health care office preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Benefits of joining Qualderm Partners:
 
 
 
 <ul>
 <li>
 Competitive Pay - Attractive compensation to reward your hard work
 </li>
 <li>
 Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
 </li>
 <li>
 Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
 </li>
 <li>
 Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
 </li>
 <li>
 Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
 </li>
 <li>
 Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
 </li>
 <li>
 Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
 </li>
 <li>
 Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
 </li>
 <li>
 Exclusive Employee Discounts - Save on products and services with special discounts just for you
 </li>
 <li>
 Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team
 
 
 </li>
 </ul>
 
 QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
 
</div>

Front Office Receptionist - Buckhead, GA

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Requirements...</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader">Physical:</h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Guest Service Representative

RedHelm

<div>
 
 RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 
 
 Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 
 
 At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 
 
 &nbsp;
 
 About the Role
 
 We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 
 
 &nbsp;
 
 Responsibilities and Duties
 <ul>
 <li>
 
 Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
 
 </li>
 <li>
 
 Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
 
 </li>
 <li>
 
 Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
 
 </li>
 <li>
 
 Perform basic remote troubleshooting by guiding users through problem-solving steps.
 
 </li>
 <li>
 
 Identify and recommend process improvements to enhance efficiency and service quality.
 
 </li>
 <li>
 
 Deliver excellent customer service and maintain professional communication with end users.
 
 </li>
 <li>
 
 Maintain up-to-date knowledge of company procedures, products, and services.
 
 </li>
 <li>
 
 Meet or exceed departmental performance standards and KPIs.
 
 </li>
 <li>
 
 Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
 
 </li>
 <li>
 
 Collaborate effectively within a team environment while also working independently.
 
 </li>
 <li>
 
 Demonstrate reliability, accountability, and consistent attendance.
 
 </li>
 <li>
 
 Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
 
 </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
 <li>
 
 1+ years of experience in technical support, help desk, or contact center environments or equivalent education
 
 </li>
 <li>
 
 Experience or exposure to using a ticketing system (preferred).
 
 </li>
 <li>
 
 Basic knowledge of Windows 7&ndash;11 troubleshooting.
 
 </li>
 <li>
 
 General understanding of peripheral device and printer/scanner setup and troubleshooting.
 
 </li>
 <li>
 
 Familiarity Microsoft 365 and MS Office applications.
 
 </li>
 <li>
 
 Familiarity with VPN configuration and general network troubleshooting.
 
 </li>
 <li>
 
 Experience or exposure to providing remote support.
 
 </li>
 <li>
 
 Basic Active Directory knowledge (user management, password resets, etc.).
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Soft Skills
 
 <ul>
 <li>
 
 Strong attention to detail and organizational skills.
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 
 Ability to apply established processes while adapting to procedural changes.
 
 </li>
 <li>
 
 Proven analytical and problem-solving skills.
 
 </li>
 <li>
 
 Strong interpersonal and customer service skills.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Additional Details
 
 <ul>
 <li>
 
 
 Location:
 
 Atlanta, GA (Remote)
 
 </li>
 <li>
 
 
 Department:
 
 Business Process Outsourcing (BPO)
 
 </li>
 <li>
 
 
 Reports To:
 
 Help Desk Manager
 
 </li>
 <li>
 
 
 Employment Type:
 
 Full-time, Non-exempt
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 
 
 Information Security Commitment
 
 
 
 This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 
 
 &nbsp;
 
 
 
 Equal Opportunity Employer
 
 
 
 RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 &nbsp;
 
 
 
 Please Note:
 
 &nbsp;
 
 RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
 
 
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 Why Join Us
 
 This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 
 
 We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 
 
 We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 
 
 &nbsp;
 
</div>

Help Desk Technician

Chartwell Law

<div>Description:

This IT Support Specialist provides first-level technical support to employees by responding to phone and email requests, troubleshooting basic computer, application, and access issues, and documenting incidents in help desk systems. The role includes installing or upgrading software and devices, resetting passwords, and escalating complex problems as needed while ensuring timely and high-quality service. This is a hybrid role in our Atlanta office location.
Primary Job Duties:<ul><li>
Respond to employee phone or email requests for support to resolve basic computer, application, system, device, access or performance issues</li><li>
Advise users on the methods, steps and actions taken to resolve and avoid future issues and provides documentation as needed</li><li>
Document incidents using help desk systems and tools</li><li>
Follow-up with employees to ensure issues are resolved</li><li>
Support installs or upgrades of software or devices, set up user profiles or reset passwords</li><li>
Ecalate problems to appropriate levels to achieve issue resolution, if needed</li><li>
Fulfills all service level standards for response time and quality</li><li>
Participate in an on-call rotation</li><li>
Travel to firm offices required</li></ul>
Key Competencies:<ul><li>
Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.</li><li>
Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.</li><li>
Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.</li><li>
Planning &amp; Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.</li></ul> 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position may be designated as remote, hybrid, or fully in-office, depending on the needs of the role, office location, and Firm requirements.
Requirements:
<ul><li>2+ years of experience working in a help desk environment</li><li>
Flexibility to work a variety of shifts with minimal notice as needed</li><li>
Excellent oral communication and customer service skills</li><li>
Detail oriented in order to keep detailed notes on tickets</li><li>
Highly organized to keep help desk tickets in order</li><li>
Ability to diagnose and resolve basic computer technical issues</li><li>
Experience with Microsoft O365, NinjaOne, Zoho Desk, and Citrix Terminal Servers is a plus</li></ul> 
#LI-Hybrid</div>

IT Support Specialist

Explore 147+ Part time front desk receptionist in Atlanta this August. Find roles across top companies and apply now to boost your career.