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participant engagement supervisor

Heartland Alliance

<div><div>Title: Participant Engagement Supervisor</div><div>
Department: Primary Care</div><div>
Shift: FT/ 8:30AM - 5:00PM CST / M-F</div><div>
Location: 4009 N Broadway Chicago, IL 60613 and 5501 S Halsted Chicago IL 60621.</div><div></div><div> 
Heartland Alliance Health&rsquo;s (HAH) mission is to transform healthcare for the most vulnerable &ndash; particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses &ndash; improving health for all and the well-being of our community.</div><div></div> 
Under the general guidance of the Manager, Health Center, the Participant Engagement Supervisor provides support to Heartland Alliance Health&rsquo;s Health Centers and Shelter Based Care Programs, with focus on support operations to enhance participants&rsquo; access to health care and other services within Heartland Alliance Health through supervision, auditing, reporting and data collection and management. The Participant Engagement Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance Health and the institution. Supports culture development and management efforts.
Essential Functions:
Duties/Responsibilities:<ul><li>
Provides supervision of assigned staff including hiring, supervision meetings, reviewing e-time and ensuring time-off policies are enforced.</li><li>
Ensures Participant Engagement Specialist are at their appointed scheduled locations and rearranges staff as needed to provide adequate coverage.</li><li>
Ensures timely and applicable training and competency enhancement of incoming and current Participant Engagement Specialists as well as other staff as assigned to ensure accuracy of workflow and data input.</li><li>
Completes audits to assess the quality and accuracy of program/participant data of the PES team members</li><li>
 Assists with writing and implementing Standard Operating Procedures (SOP) related to position workflows.</li><li>
Provides administrative support with provider schedules.</li><li>
Generates daily and/or weekly reports of collection data for the Participant Engagement Specialists.</li><li>
Greeting participants visiting the facility, completing registration, answering questions and assist filling out any necessary documents.</li><li>
Assists in answer incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Ensures participant satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.</li><li>
Educates participants regarding their patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.</li><li>
Maintains thorough understanding of medical coverage and third-party liabilities, inclusive of Medicaid and Medicare. Verifies and updates third party insurance.</li><li>
Assists management by collecting participant financial assessment for documentation when assigned.</li><li>
Ensures accurate daily log of co-pay activity and forwards to Billing Department as assigned.</li><li>
Other duties can be assigned at times in order for HAH to meet the mission and/or funder requests to service our participants.</li></ul>
Education and Experience:<ul><li>
High School Diploma or GED equivalent required. Associates degree preferred.</li><li>
Minimum five (5) years&rsquo; customer service or related experience required. Prior experience in a healthcare related field or social service agency preferred.</li></ul>
Certifications/Licenses:<ul><li>
Certification as a Medical office assistant or a related field preferred.</li></ul>
Required Competencies:<ul><li>
Accountability &ndash; Be responsive, responsible, resourceful, principled, and a problem-solver</li><li>
Leaderful &ndash; Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork</li><li>
A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations&rsquo;; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives</li><li>
Participant centered &ndash; Listen to and collaborate with participants, identify strengths and implement evidence-based practices; integrate and coordinate services across HHO programs</li><li>
Valuing our colleagues &ndash; Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues</li></ul>
Knowledge/Skills/Abilities (K/S/A)<ul><li>
Proficiency in a second language may be required.</li><li>
Ability to work effectively and in a professional manner using key techniques that include using Trauma Informed language, de-escalating situations, and being respectful / relational with staff and participants at all levels of the organization.</li><li>
Excellent communication skills (oral communication, listening, interpersonal, written communication). Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.</li><li>
 Ability to consistently identify opportunities for improvement and make recommendations based on observations</li><li>
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.</li><li>
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.</li></ul>
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</li><li>
Wellness Programs</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement and Educational Assistance</li><li>
401(k) Retirement Savings Plan</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.</li></ul>
Work Arrangement: This role is not eligible for a &ldquo;hybrid&rdquo; or &ldquo;remote&rdquo; work arrangement. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Ability to travel between the Heartland Alliance Health Clinics and shelter-based care sites.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling.
Equal Opportunity Employer Statement
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.</div>

Participant Engagement Supervisor

Advocate Aurora Health

<div>Major Responsibilities:<ul><li>
Responsible for maintaining records and processing all vendor/administrative billing invoices and cost transfers for wellness services hub. Works closely with finance/accounting team to ensure accuracy. Partner with leadership to manage budget and report monthly stats.</li><li>
In partnership with Supervisor, coordinate staffing for all wellness hub work-site health screenings and education programs. Communicate regularly with screening team to ensure understanding of event scope, and resources/supplies needed.</li><li>
Assists with the planning and implementation of wellness programs and services. Partners with Product Experts to help coordinate all arrangements for on-site events, including conducting employer site visits when requested.</li><li>
Responsible for providing ongoing communication and superior customer service to company clients. Coordinate all event logistics, handle inquiries, billing questions, and payment and service requests. Educate and inform clients about wellness programs, help upsell services when appropriate. Ensure effective and successful complaint resolution to build trust and maintain internal and external partnerships.</li><li>
Assists with the coordination and process flow and delivery of wellness programs to include inventory control, cost management, project set-up, and supply, paperwork, and equipment maintenance and management. Partner with wellness team to maintain client/program/participant counts and medical records for proper reporting and billing.</li><li>
Assists with the development, revision and distribution of patient education materials, compliance, and patient care forms. Responsible for data recording and maintaining all patients records and results in accordance with compliance guidelines. Coordinates tracking for incentive-based programs for key employers, manage data/reporting for participants. Monitors and prepares utilization reports, outcomes, participation rates, case summaries, etc. for internal and external organizational leadership.</li><li>
Helps facilitate administrative duties for wellness services hub; coordinates supply and paperwork ordering/inventory/distribution, drafts client agreements, maintains scheduling tool for employer events, responsible for answering 800 number and hub email inquiries.</li><li>
During flu season, Partners with Flu Coordinator to organize and schedule immunization clinics. Assist with onsite flu program implementation and data/participant tracking and billing. Responsible for Epic registrations and clinical entry for insurance-billed clients.</li><li>
Assist wellness team with departmental projects as requested. Help coordinate and execute project from start until finish ensuring project timeline/delivery/budget is met.</li><li>
May be called upon to perform screening tests/procedures at employer events based on department needs, (i.e., blood pressure, biometric screening, body composition, lab tests, or other testing.) Provide educational counseling based on participants results and accurately records screening information along with proper routing of all paperwork for processing.</li><li>
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.</li></ul> 
Licensure, Registration, and/or Certification Required:<ul><li>
None Required.</li></ul> 
Education Required:<ul><li>
Associate's Degree in Corporate or Community Wellness or related field.</li></ul> 
Experience Required:<ul><li>
Typically requires 2 years of experience in corporate or community wellness or related field that includes knowledge and/or experience in project coordination, clerical / administrative duties, and educational program promotion and development.</li>
Competent computer keyboard, laptop maneuvering, competent in Windows platform Basic computer skills and database entry, using Epic and RedCap.. 
<li>
</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Excellent interpersonal and communication (oral, written, and active listening) skills.</li><li>
Demonstrated project coordination skills (organization, prioritization, high attention to detail)</li><li>
Excellent computer skills using Microsoft Office applications (Word, Excel and PowerPoint), and electronic mail.</li><li>
Ability to coordinate a variety of projects and tasks simultaneously.</li><li>
Ability to learn and understand business processes quickly and the overall impact projects have on the business needs of the organization.</li><li>
Ability to learn and navigate EPIC and Workday systems.</li></ul>
Physical Requirements and Working Conditions:<ul><li>
Position requires travel; therefore, may be exposed to weather and road conditions.</li><li>
Exposed to remote, and normal office atmosphere along with a variety of work-site environments for program delivery. Work-site environments may contain odors, dust and dirt.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Ability to lift food boxes, 50lbs</li></ul> 
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Community Health Program Assistant

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Neurological Sciences-Res Adm
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $27.47 - $38.81 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
The Clinical Research Coordinator II supports neurology movement disorder research studies under the direction of the research manager and primary investigators, working collaboratively with a team of peer clinical research coordinators.
Summary:
 
The Clinical Research Coordinator II (CRC II) independently coordinates assigned aspects of clinical research studies across a range of disciplines. Responsibilities include participant recruitment and retention, study data management, regulatory documentation submission and maintenance, communication with sponsors and institutional stakeholders, and monitoring of study compliance. The CRC II executes study protocols with increasing independence, identifies and resolves routine operational issues, contributes to process improvements, and may assist in mentoring less experienced staff. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
<div>Required Job Qualifications:
 
Education:
 
<ul><li>Bachelor&rsquo;s degree
</li></ul>Experience:
 
<ul><li>2+ years of experience coordinating clinical trials
</li><li>Independent site management experience
</li></ul>OR
 
Experience (in lieu of a degree)
 
<ul><li>3 years total experience in coordinating clinical trials with increasing complexity 
</li></ul> 
 
Knowledge, Skills, &amp; Abilities:
 
<ul><li>Regulatory Knowledge &ndash; Understands Good Clinical Practices (GCP) and proper research documentation.
</li><li>Regulatory Compliance &ndash; Knows the basic rules and guidelines from NIH and FDA that apply to research.
</li><li>Project &amp; Time Management &ndash; Can manage timelines, keep track of tasks, and handle several study activities at once.
</li><li>Problem-Solving &amp; Judgment &ndash; Can figure out solutions when challenges come up and make thoughtful decisions.
</li><li>Detail &amp; Organization &ndash; Pays close attention to detail and keeps study data and records well organized.
</li><li>Participant &amp; Vendor Interaction &ndash; Builds trust with participants and communicates respectfully with sponsors and outside partners.
</li><li>Communication Skills &ndash; Speaks and writes clearly when sharing information with research teams, participants, or external groups.
</li><li>Teamwork &ndash; Works well with other staff and helps solve problems as part of the team.
</li><li>Flexibility &ndash; Willing to work evenings or weekends if the study requires it.
</li><li>Travel Readiness &ndash; Able to travel locally or nearby for study visits, participant support, or training.
</li></ul> 
Preferred Job Qualifications:
 
Experience:
 
<ul><li>2-5 years&rsquo; experience in clinical research conduct, regulatory management, or research administration
</li></ul> 
Certifications:
 
<ul><li>Relevant certification strongly preferred (Certified Clinical Research Professionals (CCRP),
</li><li>Certified Clinical Research Associate (CCRA),
</li><li>Certified Clinical Research Coordinator (CCRC), OR
</li><li>Certified IRB Professional (CIP) 
</li></ul> 
</div>Job Responsibilities:
 
1. Coordinates all aspects of the study including recruitment, consent, screening, scheduling, tracking, and provides study updates to study participants throughout the conduct of the study.
 
2. May collect and enter data into study case report forms and/or electronic data capture system and respond to queries in a timely manner.
 
3. Independently submits or partners with a regulatory coordinator to submit study related documents, study protocols, and study protocol amendments to the IRB per policy and procedure, with increasing autonomy over time to prepare for independent regulatory management responsibilities.
 
4. Ensures procedural documentation is accurate, complete, and in compliance with institutional, local, state, and federal guidelines and regulations related to clinical research.
 
5. Verifies and ensures that data is consistent with 100% of source documentation before entry into case report forms and electronic data capture systems to support accuracy, timeliness, and audit readiness.
 
6. May collect, process, and ship potentially biohazardous specimens.
 
7. May administer more complex structured tests and questionnaires according to research study protocols, including providing protocol-specific education to participants regarding procedures and expectations. May utilize study-related technology and equipment as part of assessment procedures.
 
8. Provides ongoing study status updates, responds to questions, and may create summary report(s) for distribution to the PI, Administrator, department stakeholders, Sponsor, and Compliance throughout the conduct of the study.
 
9. Organizes and participates in auditing and monitoring visits.
 
10. Monitors participant interactions for protocol deviations, adverse events (AEs), and serious adverse events (SAEs), and reports findings per institutional and regulatory guidelines.
 
11. Partners with PI(s), sponsor, compliance, clinical staff, and manager to identify and improve more complex processes as it relates to the conduct of the research study.
 
12. May provide oversight, training, and coaching to less experienced staff.
 
13. Other duties as assigned. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Clinical Research Coordinator II - Neurology Movement Disorders

Enova International

<div>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:
<ul>
<li>Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity</li>
<li>Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience</li>
<li>Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner</li>
<li>Identify trends and recommend appropriate solutions to improve performance and drive engagement</li>
<li>Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function</li>
</ul>
Requirements:
<ul>
<li>3 years of leadership experience in related capacity</li>
<li>Experience within the financial industry and/or loan operations</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to coach, train, and motivate employees and evaluate their performance</li>
<li>Capable of remaining calm under pressure and navigating tense situations, especially during busy hours</li>
</ul>
Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.

Budgeted annual salary ranges:
<ul>
<li>Supervisor II: $51,000 to $57,000</li>
<li>Supervisor III: $60,000 to $71,600</li>
</ul>
Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.<div>
Benefits &amp; Perks:
<ul>
<li>Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.</li>
<li>Health, dental, and vision insurance including mental health benefits</li>
<li>401(k) matching plus a roth option (U.S. Based employees only)</li>
<li>PTO &amp; paid holidays off</li>
<li>Sabbatical program (for eligible roles)</li>
<li>Summer hours (for eligible roles)</li>
<li>Paid parental leave</li>
<li>DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)</li>
<li>Employee recognition and rewards program</li>
<li>Charitable matching and a paid volunteer day&hellip;Plus so much more!</li>
</ul>
About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.</div></div>

Customer Service Supervisor (Hybrid)

CCC Intelligent Solutions

<div>Salary range is:
$78,555.51 - $115,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . 
 
<h1 class="jobSectionHeader">The Role
</h1>The Community Engagement Manager leads the company&rsquo;s efforts to build meaningful, long term relationships with the communities where we live and work, with a strong emphasis on our hometown Chicago market. This role designs and delivers community engagement programs centered on philanthropic giving, employee volunteerism, nonprofit partnerships, and employee giving initiatives that strengthen local impact, foster employee connection, and reinforce company values.
 
 
The Community Engagement Manager reports to the Senior Director, Communications, Marketing and Corporate Social Responsibility and works closely with cross functional partners to drive participation and visibility across the organization. 
 
<h1 class="jobSectionHeader">Key Responsibilities:
</h1>Community Engagement Strategy
<ul><li>Develop and execute a community engagement strategy that prioritizes strong local relationships and visible impact in the Chicago market.
</li><li>Identify opportunities to deepen participation and connection among employees, community partners, and local stakeholders.
</li></ul>Philanthropic Giving &amp; Nonprofit Partnerships
<ul><li>Manage charitable giving programs, including grants, sponsorships, and in‑kind contributions.
</li><li>Build, manage, and steward relationships with nonprofit organizations and community partners, with an emphasis on Chicago‑based and locally relevant organizations.
</li><li>Ensure partnerships are impactful, well‑managed, and aligned with company values.
</li></ul>Employee Volunteerism &amp; Giving
<ul><li>Design and lead employee volunteer programs, including company‑wide initiatives, team‑based opportunities, and skills‑based volunteering.
</li><li>Oversee employee giving initiatives, such as matching gifts or annual giving campaigns, to drive engagement and participation.
</li><li>Partner with internal leaders and employee groups to promote involvement and champion community efforts across the company.
</li></ul>Community Storytelling &amp; Visibility
<ul><li>Collaborate with Communications and Marketing to highlight community partnerships, volunteer activities, and philanthropic impact through internal and external channels.
</li><li>Support storytelling that reinforces employee pride and demonstrates the company&rsquo;s commitment to its communities.
</li></ul>Measurement &amp; Program Management
<ul><li>Track participation, engagement, and outcomes of community programs to inform decision‑making and continuous improvement.
</li><li>Gather insights and feedback from employees and community partners to strengthen programs over time. 
</li></ul> 
<h1 class="jobSectionHeader">Requirements:
</h1><ul><li>Education: Bachelor&rsquo;s degree preferred.
</li><li>Experience: Experience in community engagement, corporate philanthropy, employee volunteer programs, nonprofit partnerships, or related fields
</li><li>Location: Chicago‑based candidates strongly preferred.
</li></ul>Skills &amp; Attributes:
<ul><li>Strong relationship‑building and partnership management skills.
</li><li>Ability to inspire and mobilize employee participation.
</li><li>Excellent communication and collaboration skills.
</li><li>Highly organized, proactive, and comfortable working across teams.
</li>Familiarity with the Chicago nonprofit and civic landscape is a plus. 
<li>
</li></ul> 
<div><div><div><div><div><div><div><h1 class="jobSectionHeader">About CCC's Commitment to Employees:
</h1></div></div></div></div></div></div></div>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
CCC offers competitive compensation and benefits to support you and your families, including:
<ul><li>401K Match
</li><li>Paid time off
</li><li>Annual Incentive Plan Performance Bonus
</li><li>Comprehensive health insurance
</li><li>Adoption Assistance
</li><li>Tuition Reimbursement
</li><li>Wellness Programs
</li><li>Stock Purchase Plan options
</li><li>Employee Resource Groups
</li></ul>For more information about our benefits, please check out our careers site .
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</div>

Community Engagement Manager

SBM Management Services

<div><h1 class="jobSectionHeader">Title:</h1>
Custodian<h1 class="jobSectionHeader">
Job Description:</h1>
Job Overview
The Custodian is responsible for the cleanliness and sanitation of all areas assigned.
Roles &amp; Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.<ul><li>
Perform janitorial duties</li><li>
Perform all duties listed on the daily schedule</li><li>
Perform Hazardous Waste responsibilities including collecting, classifying, sorting, storing, shipping and receiving, labeling, cleaning, recycling, packaging of special and hazardous waste.</li><li>
Operate motorized cleaning equipment</li><li>
Maintain daily upkeep of assigned area</li><li>
Report incidents and hazardous conditions to supervisor</li><li>
Comply with safety rules, policies, and procedures</li><li>
Stop at risk behavior of others and self</li><li>
Perform work assignments in a team with other employees</li><li>
Perform repetitive tasks</li><li>
Maintain clean work area</li><li>
Follow all protocols, company procedures, policies, and rules</li><li>
Take direction and respond to supervision</li><li>
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner</li><li>
Fill in during staff shortage</li><li>
Support shift lead in completing punch-list items</li><li>
Use proper personal protective equipment</li><li>
Present a professional appearance and conduct</li><li>
Understand customer service and satisfaction</li><li>
Understand reporting systems, and of the environment</li></ul>
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations: May be required to have a valid driver&rsquo;s license. Completed all safety and task training certification. May be required to be forklift certified.
Knowledge, Skills, and Abilities:
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Demands &amp; Work Environment<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.</li><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li></ul>
Compensation and Shift:
Sun-Mon 5:00am-3:30pm
$18.33-$19.83 per hour<h1 class="jobSectionHeader">
Benefits:</h1>
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers &ndash; SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.</div>

Custodian

Institute of Food Technologists

<div><div>Summary/Objective 
The Manager, Learning Products and Platforms is responsible for leading the development, delivery, and continuous improvement of scalable learning products that support member needs and generate revenue. This role manages the full lifecycle of learning experiences&mdash;from planning and design through implementation, evaluation, and optimization&mdash;across in-person, virtual, and digital formats. 
The Manager partners closely with subject matter experts, internal teams, and external vendors to ensure learning products are engaging, accessible, and operationally sound. With a strong focus on execution and continuous improvement, this role oversees learning technology workflows, platform performance, and data-informed enhancements to ensure consistent, high-quality learning experiences and effective day-to-day delivery across the organization. 
 
Essential Responsibilities 
<ul><li>Take ownership for the successful development, delivery, and ongoing optimization of learning products, ensuring clear accountability, timelines, and outcomes.</li><li>Manage the full lifecycle of learning experiences&mdash;from planning and design through launch, delivery, evaluation, and continuous improvement&mdash;across in person, virtual, and digital formats.</li><li>Oversee the design and delivery of learning experiences that support member needs, align with organizational priorities, and contribute to revenue generation.</li><li>Establish, maintain, and enforce governance practices, standards, and quality guidelines for learning content, platforms, and delivery operations.</li><li>Ensure learning materials and experiences consistently meet organizational standards for accessibility, usability, technical performance, and learner experience quality.</li><li>Oversee learning content production, publishing, delivery workflows, and operational processes, ensuring reliable execution and a clear point of ownership across programs.</li><li>Monitor learner engagement, program performance, and platform utilization, proactively identifying issues, reporting status and risks, and implementing data informed improvements.</li><li>Partner cross functionally with internal teams, subject matter experts, and vendors to coordinate work, resolve issues, and ensure learning initiatives are delivered effectively.</li><li>Support effective day to day delivery of learning experiences by setting expectations, coordinating resources, and ensuring teams and partners are aligned and informed.</li></ul></div>
<div>Digital Learning Content &amp; Experience Delivery 
<ul><li>Lead development, deployment, and continuous improvement of digital learning experiences, including online courses, microlearning, webinars, and virtual learning programs.</li><li>Manage the lifecycle of learning content from design through launch, delivery, and optimization.</li><li>Collaborate with subject matter experts to design engaging, learner-centered experiences.</li><li>Oversee and support content production processes using learning authoring tools, media platforms, and virtual delivery technologies.</li><li>Oversee content publishing, delivery workflows, and quality standards across learning programs.</li><li>Ensure learning materials meet accessibility, usability, and technical standards.</li><li>Monitor learner engagement and use data to improve content effectiveness.</li></ul></div>
<div>Learning Technology Operations &amp; Workflow Optimization 
<ul><li>Design, implement, and optimize workflows supporting course delivery, registration, reporting, and learner engagement.</li><li>Improve operational processes to increase efficiency and reduce learner friction.</li><li>Oversee end to end digital learning delivery across online, classroom, and virtual learning environments.</li><li>Establish and maintain operational standards for learning technology and content delivery.</li></ul>
 
Data Analytics &amp; Reporting 
<ul><li>Develop analytics frameworks to monitor learner behavior, program performance, and platform utilization.</li><li>Provide insights to leadership on program and product health, engagement, and performance trends.</li><li>Use data to inform continuous improvement of learning experiences and platform effectiveness.</li></ul>
 
Vendor Management &amp; System Integrations 
<ul><li>Serve as primary liaison with learning technology vendors and external partners.</li><li>Manage vendor relationships, contracts, and system enhancements.</li><li>Coordinate integrations with association management systems and other enterprise platforms.</li><li>Oversee and coordinate system troubleshooting and Tier 2 platform support as needed.</li></ul></div>
<div>Cross-Functional Collaboration 
<ul><li>Partner with IT, marketing, education teams, and stakeholders to ensure seamless learning delivery.</li><li>Provide consultation on learning technology capabilities and solutions.</li><li>Support organizational initiatives that enhance digital learning effectiveness and member value.</li></ul>
 
Ongoing Responsibilities 
<ul><li>Conduct environmental scans to keep educational technology and digital platforms relevant and up to date.</li><li>Lead the adoption of new technologies and provide training and documentation for staff and stakeholders as needed.</li><li>Create or uphold organization and team policies.</li><li>Manage budgets and develop financially viable business plans for learning experiences and digital resources, in alignment with organizational financial standards.</li></ul> 
</div><div>Required Education and Experience 
<ul><li>Project and Product Management: Demonstrated ability to manage projects and learning products from conception through completion, with clear ownership of timelines, deliverables, and outcomes.</li></ul>
 
<ul><li>Learning Experience Design: Experience designing and delivering modern, effective learning experiences across digital and in person formats, with a focus on learner needs and measurable impact.</li></ul>
 
<ul><li>Design and Delivery Execution: Experience supporting the development or delivery of in person and digital learning programs, including courses, webinars, and virtual learning experiences.</li></ul>
 
<ul><li>Written and Verbal Communication: Strong writing, editing, and proofreading skills, with the ability to communicate clearly with stakeholders about project status, expectations, and outcomes.</li></ul>
 
<ul><li>Learning Technology Proficiency: Proficiency with instructional design tools, learning technologies, and related systems, with the ability to apply technology effectively to support learning delivery and operations.</li></ul>
 
<ul><li>Relationship Building and Collaboration: Ability to build productive working relationships and collaborate effectively with internal teams, volunteers, colleagues, and external vendors.</li></ul>
 
<ul><li>Conflict Resolution: Demonstrated skill in addressing challenges and resolving conflicts with professionalism, diplomacy, and a focus on outcomes.</li></ul>
 
<ul><li>Independent Work and Execution Leadership: Ability to work independently while coordinating and leading work across contributors, partners, or teams.</li></ul>
 
<ul><li>Results Orientation: Proven commitment to achieving goals, driving results, and continuously improving programs or processes.</li></ul>
 
<ul><li>Attention to Detail and Quality: High level of accuracy and attention to detail, with a consistent focus on quality and follow through.</li></ul>
 
Preferred Experience 
<ul><li>Bachelor&rsquo;s degree in education, learning technologies, technology, instructional design, or equivalent</li><li>Demonstrated skills in establishing effective relationships with volunteer leaders</li><li>Experience with LMS architecture, platform optimization, and support</li><li>Experience supporting large-scale digital learning programs or association education environments.</li><li>Experience with SCORM standards and compliance</li><li>Experience integrating LMS platforms with other enterprise systems</li><li>Experience improving operational workflows and reporting processes</li><li>Experience supporting continuing education or credential programs</li></ul></div>
<div>Travel Required 
<ul><li>Occasional domestic travel is expected including the ability to attend occasional evening, weekend, and overnight meetings</li></ul></div>
Other Duties 
This position, and all others at IFT, may be modified at any time. To ensure operational efficiency and meet the changing needs of our customers and our Business, other duties may be assigned as needed.
Physical Requirements 
While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. 
 
Compensation &amp; Benefits 
Salary Range: $95,000 to 100,000 Per Year (commensurate with experience and qualifications) 
 
Benefits: IFT offers a comprehensive benefits package designed to reward and energize our employees, so they can live a balanced life and maintain their well-being. We offer medical, dental, and vision plans at affordable rates. Life and Long Term Disability insurance is completely free to all employees. Most benefits begin the first of the month following employee&rsquo;s start date. To learn more about IFT and our excellent benefits, please visit our careers page here: https://www.ift.org/about-ift/work-at-ift</div>

Manager, Learning Products and Platforms

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