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Ontrac Solutions

<div><h1 class="jobSectionHeader">Overview</h1>
We are seeking a Principal GenAI Architect / Forward Deployed Principal Engineer to lead the design, delivery, and productionization of enterprise-grade Generative AI solutions within a highly regulated banking environment. This role will partner directly with business, product, engineering, architecture, risk, cyber, legal, compliance, and model governance teams to translate high-impact financial services use cases into scalable, secure, and compliant AI systems.
The ideal candidate has deep experience designing and delivering production-scale GenAI solutions across enterprise environments, with strong exposure to banking, financial services, risk management, customer operations, regulatory controls, and data protection requirements. This person will serve as a recognized GenAI expert across the organization, helping define reusable patterns, influence platform roadmaps, and raise the technical bar for responsible AI adoption across lines of business.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<h3 class="jobSectionHeader">GenAI Architecture &amp; Production Readiness</h3>
Own and define enterprise-grade GenAI architectures for banking and financial services use cases, including RAG pipelines, agentic workflows, prompt orchestration, and multi-model routing strategies.
Drive production readiness for GenAI solutions, ensuring scalability, resiliency, observability, latency optimization, security, and cost efficiency.
Lead complex architectural decisions across data ingestion, vector databases, model selection, guardrails, API scalability, performance optimization, and secure integration with banking systems.
Establish reference architectures, reusable patterns, and best practices to accelerate responsible GenAI adoption across lines of business.
Partner with central AI platform teams to align solution architecture with enterprise AI services, platform capabilities, banking technology standards, and long-term roadmap priorities.
<h3 class="jobSectionHeader">Banking Use-Case Delivery</h3>
Act as a Forward Deployed Principal Engineer, partnering directly with business, product, and engineering teams to deliver high-impact GenAI use cases from ideation through production.
Translate banking and financial services business problems into clear AI system designs, technical requirements, and non-functional requirements with measurable outcomes.
Support GenAI use cases across areas such as customer service, operations, knowledge management, risk, compliance, fraud, employee productivity, document intelligence, and internal workflow automation.
Troubleshoot and resolve complex issues across non-production and production environments.
Partner closely with application teams to ensure AI solutions integrate effectively into existing banking platforms, enterprise workflows, data environments, APIs, and control frameworks.
Influence platform roadmap by feeding real-world banking use-case requirements back into central AI services and enterprise AI platform teams.
<h3 class="jobSectionHeader">Governance, Risk &amp; Compliance</h3>
Ensure all AI solutions align with banking risk, cyber, model governance, data protection, privacy, and regulatory expectations.
Partner with Cyber, Model Risk Management, Legal, Compliance, Risk, and Data Governance teams to design compliant AI patterns without slowing delivery.
Embed security, privacy, responsible AI, ethical AI, explainability, human oversight, and auditability into solution design by default.
Help define practical implementation patterns that balance innovation, speed, governance, regulatory expectations, and enterprise control requirements.
Ensure GenAI solutions are designed with appropriate guardrails for sensitive financial data, customer information, personally identifiable information, and regulated business processes.
<h3 class="jobSectionHeader">Organizational Influence &amp; Mentorship</h3>
Serve as a recognized GenAI expert across the enterprise, regularly consulted by engineering, architecture, product, risk, compliance, and leadership teams.
Mentor senior and staff-level engineers and help raise the technical bar across banking technology teams.
Contribute to internal communities of practice, architecture reviews, executive-level technical discussions, AI governance forums, and knowledge-sharing sessions.
Represent enterprise GenAI capabilities in internal innovation forums, banking technology discussions, and responsible AI showcases.
<h2 class="jobSectionHeader">Required Qualifications</h2>
7+ years of software engineering experience, with significant depth in AI/ML, data-intensive systems, distributed systems, or enterprise-scale platforms.
2+ years of hands-on Python programming experience.
2+ years of experience designing and delivering production-scale Generative AI systems in an enterprise environment.
2+ years of experience with LLMs, prompt engineering, and RAG architecture.
2+ years of experience with vector databases, semantic search, and retrieval systems.
2+ years of experience with API-driven, cloud-native architectures.
2+ years of experience with distributed systems, performance optimization, scalability, and reliability engineering.
Experience working within banking, financial services, fintech, or another highly regulated enterprise environment.
<h2 class="jobSectionHeader">Preferred Qualifications</h2>
Strong understanding of banking technology environments and non-functional requirements, including security, scalability, resiliency, observability, latency, auditability, and cost management.
Demonstrated Principal-level impact, with influence across multiple teams, platforms, business units, or lines of business.
Experience operating in highly regulated environments, with financial services or banking experience strongly preferred.
Hands-on experience with agentic AI frameworks, AI workflow orchestration, and multi-model routing.
Prior experience in a Forward Deployed Engineer, embedded engineering, or business-facing technical delivery model.
Experience partnering with risk, cyber, legal, compliance, data governance, or model governance teams to deliver production AI solutions.
Familiarity with banking controls, customer data protection, model risk management, audit requirements, regulatory expectations, and responsible AI principles.
Ability to communicate complex technical concepts clearly to senior executives, technical stakeholders, risk partners, compliance teams, and non-technical business leaders.
<h2 class="jobSectionHeader">Ideal Candidate Profile</h2>
The ideal candidate is a hands-on Principal-level engineer and architect who can move seamlessly between strategy, architecture, and execution in a banking environment. They are comfortable working directly with business teams to understand real-world financial services problems, while also going deep with engineering teams on system design, performance, security, governance, and production readiness.
This person brings strong technical judgment, enterprise banking delivery experience, and the ability to build practical, compliant GenAI solutions that can scale responsibly across a large financial institution.</div>

Principal AI Engineer

Youtube

<div>This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. 
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Chicago, IL, USA; Mountain View, CA, USA; Los Angeles, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor's degree or equivalent practical experience. 
</li>
<li>10 years of experience in advertising, marketing technology, management consulting, or product management. 
</li>
<li>2 years of experience managing individuals and leading cross-functional teams. 
</li>
<li>Experience leading operational initiatives.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience in Google&rsquo;s ad solutions and value proposition in the market, and creative ads products and generative AI.</li>
<li>Ability to manage multiple projects and stakeholders, as well as influence and drive results without official authority.</li>
<li>Ability to operate and drive clarity in a fast moving and ambiguous space, and to navigate large complicated organizations.</li>
<li>Ability to influence product leadership through development of strategic programming and event execution that focuses on showcasing strategic priorities and key pain points.</li>
<li>Excellent problem solving and analytical skills, with the ability to provide data driven insights to shape strategy and key decisions.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
This role sits in the YouTube Ads GTM team with a mission to fuel innovation that keeps YouTube and Video free and accessible to the world by effectively monetizing YouTube with advertisers. The Creative team's mission is to accelerate advertisers and partners' ability to create more effective ads that will drive their business objectives and grow Google/YouTube investment. The team plays a vital role in empowering advertisers and partners with the creative solutions and resources they need to be set up for success across the Ads platforms.
As the Senior Manager, you will lead a team focused on first-party creative products for the YouTube and Video ad solutions while also driving cross-GPS creative efforts to ensure a cohesive customer experience. In this role, you will work collaboratively with stakeholders across GPS, Product, Marketing, gTech, GTM, and Sales to ensure Creative offerings meet the needs of our advertisers while also driving commercialization strategy and execution globally.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
 
 
US: $186000 - $270000 (USD) + 20% bonus target + equity + benefits 
 
Learn more about benefits at Google.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Partner with Product and Engineering to shape the roadmap for emerging creative solutions, vetting product-market fit and ensuring alignment with YouTube Ads' strategic goals.</li>
<li>Build strategic business cases for innovations by leveraging customer needs and market trends to prioritize features that solve real-world advertiser pain points.</li>
<li>Lead go-to-market strategy for YouTube/Google Creatives, managing early-stage pilots and translating complex features into clear business motions that empower global teams.</li>
<li>Serve as the primary market feedback channel, leading test and learn incubation phases and synthesizing data from pilots to iterate before global scaling.</li>
<li>Lead high-performing ICs and orchestrate alignment across Sales, Marketing, Legal, and PR to ensure a unified approach to launching new creator solutions.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Senior Manager, Creative Solutions, YouTube Ads GTM

Episcopal Community Services of San Francisco

<div>At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.
This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.
PRIMARY DUTIES AND RESPONSIBILITIES<ul><li>
Perform intake assessment of assigned residents on day of move-in to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.</li><li>
Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis, need behavioral health or medical intervention, or may be jeopardizing their housing (late rent notices, lease violations, etc.). Direct, in-person engagement is always the goal.
</li><li>Work with each resident to develop and implement an individualized Service Plan based on each resident&rsquo;s goals and needs, tailored to their preferences.</li><li>
If unable to offer on-site resources, provide referrals to other in-house providers or outside community resources regarding issues related to substance use, vocational training, legal services, immigration services, physical and mental health services, housing resources, money management, etc.</li><li>
Assess each resident&rsquo;s eligibility for benefits and entitlements and assist residents in applying for and enrolling in these programs.
</li><li>Work with residents regarding budgeting issues, including the development of voluntary money management plans.</li><li>
Advocate on behalf of residents with Property Management regarding issues that may be jeopardizing residents&rsquo; housing (late rent notices, lease violations, etc.). Under the direction of the SSM, work with Property Management to avoid eviction, when possible.
</li><li>Assist residents or staff with conflict resolution to ensure a comfortable living environment for all residents that promotes a sense of respect, cooperation, self-sufficiency and tenant empowerment.</li><li>
Participate in twice-per-week Wellbeing Checks, and as necessary, subsequent Emergency Safety Checks to ensure the safety and wellbeing of residents.
</li><li>Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site. As directed by the SSM, assist with the organization and carrying-out of other program events and community-building activities, such as Residents&rsquo; Council, BINGO, BBQs, holiday celebrations, community meetings and meals, movie viewings, outings, etc.</li><li>
Maintain up-to-date documentation in resident files regarding services provided in a complete, confidential, and professional manner. Complete all necessary paperwork and administrative requirements, including completing Significant Encounters, outreach letters, Service Plans, recertification, filing, etc., within the required timeframe.
</li><li>Assist residents with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.</li><li>
Assist in developing and implementing new programs, groups, and activities with the Support Services Manager.</li><li>
Provide back-up coverage for other case managers, as directed by the SSM.</li><li>
Share information and new resources with residents and staff.</li><li>
Follow and implement all applicable policies and procedures of Episcopal Community Services.</li><li>
Establish and maintain a positive working relationship with employees, volunteers, and residents of Episcopal Community Services, and outside agencies.</li><li>
Attend all meetings as assigned.</li><li>
Perform other duties as assigned.</li></ul>
REQUIRED QUALIFICATIONS:<ul><li>
Case Manager ($28.00/hr.): High School Diploma + 4 years&rsquo; experience or AA degree in similar field + 3 years&rsquo; experience, or CHW Certificate/CADC + 2 &ndash; 4 years&rsquo; experience, or BA/BS degree in similar field + 2 &ndash; 4 years&rsquo; experience, or MA/MS degree in similar field + 1 year experience.</li><li>
Senior Case Manager ($30/hr.): MA/MS + at least 2 years&rsquo; experience, or BA/BS + at least 4 years&rsquo; experience, CHW Certificate/CADC + 4 years&rsquo; experience.</li></ul>
PLUS:<ul><li>
Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families.
</li><li>Must show patience, compassion, and empathy to the participants that we serve.</li><li>
Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation.</li><li>
Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises.
</li><li>Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required.
</li><li>Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.
</li><li>Demonstrated cultural competency in working with diverse, underserved, and and the ability to communicate in Spanish is desirable. Bi-lingual positions (if open) pay a 5% premium!</li><li>
Demonstrates and supports a culture of diversity, equity, inclusion and belonging.
</li><li>Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required.</li><li>
Be able to work as part of a multi-disciplinary team.</li><li>
Must be comfortable facilitating groups and hosting events and activities.
</li><li>Be committed to the mission and values of Episcopal Community Services.</li></ul>
OTHER<ul><li>
Must secure finger image screening and annual TB screening.</li><li>
Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, some travel to various sites, and lifting of up to 20 lbs.</li></ul>
Mission Essential<ul><li>
Demonstrate behavior that supports the organization&rsquo;s mission, vision, and values.</li><li>
Adhere to all program, funder, and organizational policies, and procedures.</li><li>
Communicate effectively and model integrity, fairness, and ethical business practices.</li></ul>
ECS offers industry leading healthcare benefits to support your
physical and mental well-being.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.</div>

Senior Case Manager - Full Time - 40 Hours/Week - Union (T3S)

<div><div>POSITION SUMMARY</div>
The HR Compliance and Safe Workplace Coordinator ensures the organization maintains a safe, fair, and legally compliant workplace. This position implements, and monitors HR compliance initiatives, updates safety protocols and manuals, and risk mitigation initiatives to promote a safe, equitable, and legally compliant workplace. The Coordinator serves as a subject-matter expert in HR legal compliance, OSHA requirements, and HR policy administration.
This job description may be adjusted both before and after hire as we continue to define it.
PRIMARY DUTIES
HR Compliance<ul><li>
Plan and execute internal audits of HR processes (e.g., I-9s, personnel files, leave management, training compliance, and other annual and bi-annual compliance requirements).
</li><li>Support external audits by providing accurate and organized employee records and documentation.</li><li>
Conduct bi-weekly payroll audits, ensuring compliance with labor laws, and reporting results up to ECS Executives.</li><li>
Monitor, track, follow up, and help close out corrective actions related to payroll audits.</li><li>
Monitor and promote compliance with federal, state, and local employment laws and regulations (e.g., FLSA, FMLA, ADA, EEO, OSHA, Cal/OSHA, and state specific wage and hour requirements).</li><li>
Maintain awareness of regulatory changes and participate in updating policies, procedures, forms, personnel files, job descriptions and other documents.</li><li>
Process monthly credit card reconciliation, ensuring proper allocations and cost transfers.</li><li>
Accept, track, forward and respond, as requested, to legal documents, including subpoenas.
</li></ul>Safe Workplace and OSHA Compliance<ul><li>
In collaboration with the Safety Manager, coordinate workplace safety programs to ensure compliance with OSHA, Cal/OSHA, and other applicable safety standards.</li><li>
Maintain and update the Injury and Illness Prevention Program (IIPP), Workplace Violence Prevention Plan (WVPP), and Emergency Response Plan (ERP).
</li><li>Participate in bi-weekly New Hire Orientation to train on De-escalation techniques and other safety practices.</li><li>
Participates in and takes notes during Safety Meetings and Health and Safety Committee Meetings and ensures follow-up on next step actions. Back-up as lead in meetings during Safety Manager&rsquo;s absence.
</li><li>Support training programs related to workplace safety, emergency response, and ergonomics.</li></ul>
<h4 class="jobSectionHeader">Reporting and Risk Management</h4><ul><li>
Prepare reports for HR leaders on compliance metrics, training completion, and audit findings.
</li><li>Track, report, and analyze trends in injuries, workers&rsquo; compensation claims, and safety incidents to identify prevention opportunities.</li><li>
Support the Director of Human Resources Compliance and Analytics in preparing and submitting required regulatory filings (e.g., EEO-1 report, OSHA 300 logs, annual summaries, and other required filings).
</li><li>Support the Safety Manager in preparing and tracking drills, safety inspections, hazard assessments, and incident investigations.
</li></ul>REQUIREMENTS<ul><li>
Minimum five (5) years of experience in HR compliance, risk management, or workplace safety coordination.</li><li>
Experience interpreting and applying OSHA/Cal/OSHA, FLSA, ADA, FMLA, or other state, federal labor laws required.</li><li>
Professional certification preferred (e.g., SHRM-CP/SCP, PHR/SPHR).</li><li>
Prior experience conducting HR audits and maintaining employee files or coordinating safety programs is preferred.</li></ul>
KNOWLEDGE SKILLS AND ABILITIES<ul><li>
In-depth knowledge of employment law, HR regulations, compliance standards, and workplace safety requirements.</li><li>
Strong analytical and reporting skills with attention to detail.</li><li>
Excellent communication and interpersonal skills; able to interact and partner across departments and all levels of the organization.</li><li>
Proficient in Microsoft Office Suite and HRIS systems (e.g., ADP, Paycom or similar)</li><li>
Ability to manage multiple projects and deadlines in a fast-paced environment.</li><li>
Ability to handle sensitive and confidential information with discretion, professionalism, and integrity.
</li></ul>PHYSICAL REQUIREMENTS<ul><li>
Requires the ability to walk throughout interior and exterior areas of organizational properties to conduct safety inspections, assess work environments, and respond to potential hazards.
</li><li>Requires the ability to stand, sit, bend, and move intermittently throughout the day; occasionally lift or move up to 30 pounds.</li><li>
Requires the ability to navigate a variety of indoor and outdoor environments, including stairs and uneven surfaces.</li><li>
Reasonable accommodations may be made to enable individual&rsquo;s disabilities to perform the essential functions of this position.</li></ul>
WORKING CONDITIONS<ul><li>
Regularly performs duties in a variety of settings, including office and residential environments.</li><li>
May involve exposure to varying weather conditions, moderate noise levels, and maintenance or construction work being performed at sites.</li><li>
Will require close travel between multiple locations to conduct inspections, attend meetings, and respond to incidents.
</li><li>Must be able to use standard office equipment and personal protective equipment (PPE) as required for specific site conditions.</li></ul>
MISSION ESSENTIAL<ul><li>
Demonstrate behavior that supports the organization&rsquo;s mission, vision, and values.</li><li>
Promote open communication and help create an environment where doing the right thing is expected and supported, not feared.
</li><li>Adhere to all company and department best practices, policies and procedures.</li><li>
Communicate effectively and model integrity, fairness, and ethical business practices.</li></ul>
ECS offers industry leading healthcare benefits to support your
physical and mental well-being.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.</div>

HR Compliance & Safe Workplace Coordinator

The Hanover Insurance Group

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
 
Our Small Commercial department is seeking a Small Commercial Sales Manager to join our growing team in East Bay/San Francisco.
 
This is a full time, exempt role.
 
POSITION OVERVIEW: 
Primary responsibility for driving small commercial (&lt; 50K accounts) new business flow through educating and working with agency staff and communicating our risk appetite. Responsible for key agency relationship building, for those defined agents, and partners with our Specialty and Middle Market Underwriters to support growth and retention.
 
IN THIS ROLE, YOU WILL: 
<ul>
<li>Works with Account Managers to produce small commercial lines new business and drive flow.</li>
<li>Able to bind small accounts in the agent's office if needed.</li>
<li>Works with small commercial lines underwriting team to develop the targeted mix of business.</li>
<li>Objectively considers issues and information, identifies alternatives, decides, and implements solution approaches to deliver services and provide value.</li>
<li>Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment.</li>
<li>Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.</li>
<li>Knowledge of negotiating techniques, subject matter, and strategy to obtain commitment, compromise or settlement in a way that promotes mutual goals or interests.</li>
<li>Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important.</li>
<li>Builds positive relationships with others to accomplish organizational goals.</li>
<li>Excited by challenging goals and a desire to exceed standards of excellence.</li>
<li>Exhibits a true sense of competitiveness and a drive for results.</li>
<li>Has a strong desire to win in the most challenging of circumstances, and the fortitude to take calculated risks to achieve personal objectives and goals, organization's standards, or current industry standards.</li>
<li>Demonstrates sales and marketing techniques through effective relationship building.</li>
<li>Able to influence producers/agents to sell desired product & services. Able to see the "big picture" and develops a strategy in support of it.</li>
<li>Effectively plans and organizes their work to achieve desired outcomes.</li>
<li>Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress.</li>
<li>Knows and demonstrates the ability to apply fundamental underwriting concepts, practices and procedures; including knowledge of exposure/hazard identification and control.</li>
<li>Displays knowledge of pricing practices and applications.</li>
<li>For assigned lines of business, able to articulate and practice principles of good underwriting, within specific limits and authority. Demonstrates good understanding of regional goals.</li>
<li>Stays current with industry information and local market trends.</li>
</ul>
KEY MEASURES OF SUCCESS: 
<ul>
<li>New business submission flow from targeted agents</li>
<li>Growth and profit of entire small commercial team</li>
<li>Mix of business</li>
<li>Agency relationships.</li>
</ul>
WHAT YOU NEED TO APPLY: 
<ul>
<li>Bachelor's Degree</li>
<li>3-5 years' Commercial Lines Underwriting and/or Marketing experience preferably with an established carrier.</li>
<li>Well-developed sales and marketing skills; proven track record for developing new business.</li>
<li>Professional designation such as CPCU, CIC, etc., is a plus.</li>
<li>Proficient with Microsoft Office Suite with the ability to learn internal Customer & Agency Account Management systems.</li>
</ul>
CAREER DEVELOPMENT: 
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
 
BENEFITS: 
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
 
Benefits include: 
<ul>
<li>Medical, dental, vision, life, and disability insurance</li>
<li>401K with a company match</li>
<li>Tuition reimbursement</li>
<li>PTO</li>
<li>Company paid holidays</li>
<li>Flexible work arrangements</li>
<li>Cultural Awareness Day in support of IDE</li>
<li>On-site medical/wellness center (Worcester only)</li>
<li>Click here for the full list of Benefits</li>
</ul>
EEO statement: 
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
 
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
 
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
 
Privacy Policy: 
To view our privacy policy and online privacy statement, click here.
 
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
 
Compensation: 
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Small CL Sales Manager (East Bay/San Francisco)

Descript

<div><h2 class="jobSectionHeader">About the Role</h2>

Our vision is to build the next generation platform to enable easy and fast creation of audio and video content powered by cutting-edge AI. Building a revolutionary way to record, transcribe, edit, and mix spoken audio and video comes with a series of unique challenges and requires solving hard and complex problems.

As more marketing, communications, sales, support, and creative teams adopt Descript, we're investing in the experiences that help people discover what's possible with our product - and connect with the people behind it.

We're looking for our first Field Marketing Manager to build that program from the ground up.

This is a builder role. You'll define how Descript shows up in the real world, creating experiences that introduce new audiences to Descript, deepen relationships with customers, and generate pipeline for our growing enterprise business. From executive dinners and industry events to customer meetups, partner activations, and hands-on workshops, you'll create programs that people actually want to attend.

You'll work closely with Sales, Product Marketing, Customer Success, and Brand to develop field marketing into a repeatable, measurable growth engine.

If you're energized by building from scratch, love bringing people together, and enjoy balancing strategy with execution, we'd love to meet you.
<h2 class="jobSectionHeader">
What you'll do</h2>
<ul><li>Build Descript's field marketing strategy from the ground up, including planning, processes, measurement, and annual programming.</li>
<li>Develop and execute integrated field marketing programs that generate pipeline, accelerate opportunities, and strengthen customer relationships.</li>
<li>Own end-to-end execution of in-person and virtual experiences, including executive dinners, workshops, conferences, customer events, roadshows, webinars, and community gatherings.</li>
<li>Partner closely with Enterprise Sales to identify priority accounts, align programs to territory plans, and create experiences that help move deals forward.</li>
<li>Collaborate with Product Marketing, Brand, Demand Generation, Partnerships, and Customer Success to create cohesive campaigns before, during, and after every event.</li>
<li>Build playbooks for event planning, sales engagement, lead follow-up, reporting, and program operations that can scale as the team grows.</li>
<li>Manage budgets, vendors, agencies, venues, and logistics while creating thoughtful attendee experiences that reflect the Descript brand.</li>
<li>Measure and communicate program impact across pipeline, revenue influence, customer engagement, and qualitative feedback to help shape future investments.</li>
<li>Represent Descript at industry events and build authentic relationships with customers, prospects, creators, and partners.</li>
</ul><h2 class="jobSectionHeader">What we're looking for</h2>
<ul><li>3-5 years of experience in B2B marketing, with 2+ years of field marketing or event experience. Also open to 4+ years of events agency experience (especially if you have worked with B2B clients).</li>
<li>You've built programs, not just executed them. You enjoy creating structure where it doesn't yet exist.</li>
<li>Experience partnering closely with Sales to drive pipeline and revenue outcomes.</li>
<li>Strong project management skills with exceptional attention to detail&mdash;you can manage dozens of moving pieces without losing sight of the bigger picture.</li>
<li>You're equally comfortable developing a strategy, negotiating with a venue, reviewing event signage, and presenting results to leadership.</li>
<li>You use data to make decisions and know how to measure marketing impact beyond registration numbers.</li>
<li>Excellent communication and collaboration skills with a bias toward action.</li>
<li>Comfortable wearing multiple hats in a fast-moving startup environment.</li>
<li>Willingness to travel approximately 25&ndash;35%.</li>
</ul><h2 class="jobSectionHeader">Bonus points if you have</h2>
<ul><li>Experience marketing SaaS products to marketing, communications, creative, or enterprise teams.</li>
<li>Experience building a field marketing function or launching a new program.</li>
<li>Experience with account-based marketing strategies.</li>
<li>Experience producing workshops or educational experiences&mdash;not just traditional events.</li>
<li>A genuine appreciation for storytelling, video, podcasts, AI, or the creative process.</li>
</ul><h2 class="jobSectionHeader">What success looks like</h2>

After your first year, you've:
<ul>
<li>Built the foundation for a scalable field marketing program at Descript.</li>
<li>Established trusted partnerships with Sales and cross-functional marketing teams.</li>
<li>Created a repeatable calendar of experiences that customers look forward to attending.</li>
<li>Developed playbooks that make planning, execution, and follow-up more effective every quarter.</li>
<li>Demonstrated measurable impact on enterprise pipeline, customer engagement, and brand awareness.</li>
<li>Helped define what &quot;field marketing&quot; means at Descript&mdash;not by copying another company's playbook, but by creating one that fits ours.</li></ul> 


The base salary range for this role is $145k - $160k/year. Final offer amounts will carefully consider multiple factors, including prior experience, expertise, location, level, and may vary from the amount above.<div><h2 class="jobSectionHeader"> 
About Descript</h2>

Descript is building a simple, intuitive, fully-powered editing tool for video and audio &mdash; an editing tool built for the age of AI. We are a team of 150 and the backing of some of the world's greatest investors (OpenAI, Andreessen Horowitz, Redpoint Ventures, Spark Capital).

Descript is the special company that's in possession of both product market fit and the raw materials (passionate user community, great product, large market) for growth, but is still early enough that each new employee has a measurable influence on the direction of the company.

Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time. Our headquarters are located in the Mission District of San Francisco, CA. We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a handful of opportunities throughout the year for in person collaboration. For our hybrid roles, we're flexible, and you're an adult&mdash;we don't expect or mandate that you're in the office every day. We do believe there are valuable and serendipitous moments of discovery and collaboration that come from working together in person.

Descript is an equal opportunity workplace&mdash;we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.</div></div>

Field Marketing Manager

Cardea Health

<div>About Cardea Health:
Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to people that experience homelessness.
At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together.
Primary Work Location: This position will work across all Cardea Health sites and require occasional presence at various program locations.
Job Summary:
Cardea Health is seeking an experienced and strategic Director of Case Management and Care Coordination to lead the development, implementation, and ongoing management of a comprehensive interdisciplinary case management and care coordination system across Cardea's interim housing programs.
This leader will play a critical role in ensuring clients receive individualized, coordinated, and effective support throughout their stays in Cardea programs. Working closely with clinical, housing, operations, and program leadership teams, the Director will establish standardized practices, develop quality assurance processes, improve care coordination workflows, and create systems that promote continuity of care across multiple sites.
The ideal candidate brings experience designing and managing high-volume care coordination or case management systems, working with interdisciplinary teams, and serving populations experiencing homelessness and other complex social and health needs. This position is well-suited for a systems-oriented leader who thrives in rapidly growing organizations and is passionate about improving outcomes for vulnerable populations.
Job Duties &amp; Responsibilities:
<ul><li>Lead the design, implementation, and continuous improvement of an interdisciplinary case management and care coordination framework across all interim housing sites.
</li><li>Develop standardized workflows, policies, procedures, and documentation practices that support consistent and high-quality service delivery.
</li><li>Partner with site leadership to ensure case management and care coordination services are aligned with organizational goals, client needs, and regulatory requirements.
</li><li>Establish quality assurance and performance improvement processes related to case management and care coordination activities.
</li><li>Monitor program outcomes and key performance indicators to identify service gaps, improve client experiences, and enhance care coordination effectiveness.
</li><li>Collaborate with medical, behavioral health, housing, operations, and community partners to facilitate integrated and coordinated service delivery.
</li><li>Support site teams in addressing complex client needs and navigating care transitions, referrals, and community-based resources.
</li><li>Serve as an internal subject matter expert on care coordination best practices and interdisciplinary service models.
</li><li>Create tools, training materials, and resources that support implementation and replication of case management systems across multiple sites.
</li><li>Identify operational barriers and process improvement opportunities and develop solutions that enhance client care and staff effectiveness.
</li><li>Participate in strategic planning initiatives related to interim housing services and organizational growth.
</li><li>Partner with Human Resources and operational leaders on future workforce planning, staffing models, and role development related to case management functions.
</li><li>Foster a culture of client-centered, trauma-informed, and equitable care throughout Cardea programs.
</li><li>Maintain a strong understanding of site-specific operations, cultures, challenges, and opportunities for quality improvement.
</li><li>Participate in the development and maintenance of partnerships with external providers, community organizations, managed care entities, and public agencies.
</li><li>Other duties as assigned.
</li><li>This role requires frequent interaction with clients, program staff, community partners, and organizational leadership.
</li></ul>Minimum Required Skills &amp; Qualifications:
<ul><li>Bachelor's degree in social work, public health, healthcare administration, behavioral health, nursing, or a related field; equivalent experience may be considered.
</li><li>Five (5) or more years of progressive leadership experience in case management, care coordination, healthcare operations, social services, or related fields.
</li><li>Demonstrated experience developing, implementing, and managing care coordination or case management systems and processes.
</li><li>Experience working with interdisciplinary teams in complex care environments.
</li><li>Strong project management, organizational, and systems-development skills.
</li><li>Experience using data and performance metrics to drive operational improvements and quality outcomes.
</li><li>Excellent communication, collaboration, and relationship-building skills.
</li><li>Ability to work independently while managing multiple priorities in a fast-paced and evolving environment.
</li><li>Proficiency with Microsoft Office Suite.
</li></ul>Preferred Skills &amp; Qualifications:
<ul><li>Experience managing interdisciplinary teams in healthcare, social service, housing, or community-based settings.
</li><li>Experience working within PACE programs or other integrated medical and social care models.
</li><li>Experience leading care coordination and/or case management services in environments serving high volumes of clients.
</li><li>Experience working with unsheltered populations and individuals experiencing homelessness.
</li><li>Experience building and maintaining quality systems within rapidly growing organizations.
</li><li>Knowledge of trauma-informed care, harm reduction, housing-first principles, and person-centered service delivery.
</li><li>Master's degree in social work, public health, healthcare administration, nursing, or a related field.
</li></ul>Work Environment:
<ul><li>Employees have direct contact with clients/patients while at program sites.
</li><li>This position requires regular travel between Cardea Health interim housing locations and occasional attendance at off-site meetings.
</li><li>Hybrid work arrangements may be available based on operational needs and at the discretion of organizational leadership.
</li><li>Frequent collaboration with site leadership, clinical teams, case managers, housing specialists, community providers, and external partners is required.
</li></ul>Benefits:
Employees in this role may be eligible for a range of benefits, including:<ul><li>
Employer-supported medical</li><li>
Access to dental and vision insurance</li><li>
Paid vacation and sick time</li><li>
Retirement plan (401k) participation with a company match</li><li>
Commuter benefits</li><li>
Long Term Disability</li><li>
Life Insurance</li><li>
Eligibility for certain benefits may vary based on hours worked per week and length of employment</li><li>
Specific details are provided in the benefits guide and are subject to change</li></ul>
Cardea Health is an Equal Opportunity Employer
Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.
<div><div>This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.</div></div></div>

Director of Case Management and Care Coordination

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