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patient access liaison ii access center full time 8 hour days non exempt union

Keck Medicine of USC

<div>
 Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
 <br/>
 <br/>
 <strong>
  Essential Duties
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.
  </li>
  <li>
   Strives for first call resolution and demonstrates high level of customer service.
  </li>
  <li>
   Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.
  </li>
  <li>
   Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.
  </li>
  <li>
   Exhibits collegial and professional demeanor in all interactions.
  </li>
  <li>
   Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.
  </li>
  <li>
   Follows USC/Keck Communications standard and policy.
  </li>
  <li>
   . Accepts alternate assignments to any area within the organization as assigned by Management.
  </li>
  <li>
   Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.
  </li>
  <li>
   Other duties as assigned.
  </li>
  <li>
   May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.
  </li>
  <li>
   May perform follow up checks with all open pages while on shift and before leaving shift
  </li>
  <li>
   Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.
  </li>
  <li>
   Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.
  </li>
  <li>
   Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.
  </li>
  <li>
   Utilizes organizationally defined systems to perform patient communication.
  </li>
  <li>
   Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.
  </li>
  <li>
   Creates and maintains medical data and reconciles to patient appointment records.
  </li>
  <li>
   Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.
  </li>
  <li>
   Performs data entry and maintains data bases for bumps and cancellations.
  </li>
  <li>
   Verifies insurance coverage using organizationally defined process. May determine if patient&rsquo;s insurance is contracted with USC and advise patient of any estimated financial responsibility.
  </li>
  <li>
   Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Req High school or equivalent
  </li>
  <li>
   Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years)
  </li>
  <li>
   Req Demonstrated interpersonal skills.
  </li>
  <li>
   Req Ability to multi-task.
  </li>
  <li>
   Req Excellent verbal and written communication skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.
  </li>
  <li>
   Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
  </li>
  <li>
   Pref Knowledge of HIPPA compliance and various health insurance types preferred.
  </li>
  <li>
   Pref Knowledge of medical terminology strongly preferred.
  </li>
  <li>
   Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
  </li>
  <li>
   Pref Bilingual: Spanish, Chinese and other languages preferred.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Licenses/Certifications
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
 <br/>
 <br/>
 <strong>
  Job ID
 </strong>
 REQ20173722
 <strong>
  Posted Date
 </strong>
 04/07/2026
 <br/>
 <br/>
 Apply
 <br/>
 <br/>
 Current employees apply here
</div>


Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

University of Southern California

<div><b>Job ID</b> REQ20173603 <b>Category</b> Keck Medicine of USC</div>
<br><div><p>Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.</p><p></p><p><b>
Essential Duties</b></p><ul><li>
1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.</li><li>
2. Strives for first call resolution and demonstrates high level of customer service.</li><li>
3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.</li><li>
4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.</li><li>
5. Exhibits collegial and professional demeanor in all interactions.</li><li>
6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.</li><li>
7. Follows USC/Keck Communications standard and policy.</li><li>
8. . Accepts alternate assignments to any area within the organization as assigned by Management.</li><li>
9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.</li><li>
10. Other duties as assigned.</li><li>
11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.</li><li>
12. May perform follow up checks with all open pages while on shift and before leaving shift</li><li>
13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.</li><li>
14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.</li><li>
15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.</li><li>
16. Utilizes organizationally defined systems to perform patient communication.</li><li>
16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.</li><li>
17. Creates and maintains medical data and reconciles to patient appointment records.</li><li>
18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.</li><li>
19. Performs data entry and maintains data bases for bumps and cancellations.</li><li>
20. Verifies insurance coverage using organizationally defined process. May determine if patient&rsquo;s insurance is contracted with USC and advise patient of any estimated financial responsibility.</li><li>
21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Req High school or equivalent</li><li>
Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years)</li></ul><ul><li>
Req Demonstrated interpersonal skills.</li><li>
Req Ability to multi-task.</li><li>
Req Excellent verbal and written communication skills.</li></ul><p></p><p><b>
Preferred Qualifications:
</b></p><ul><li>Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.</li><li>
Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.</li><li>
Pref Knowledge of HIPPA compliance and various health insurance types preferred.</li><li>
Pref Knowledge of medical terminology strongly preferred.</li><li>
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.</li><li>
Pref Bilingual: Spanish, Chinese and other languages preferred.</li></ul><p></p><p><b>
Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
The hourly rate range for this position is $21.00 &ndash; $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20173603 <b>Posted Date</b> 04/10/2026</div></div><p></p>

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
Physician Assistants (PA) provide health care services to patients who may have acute episodic conditions or chronic problems, as well as those seeking health evaluation, preventive care and/or education and counseling. Under physician supervision, PAs provide care in areas within KP in primary care or specialty departments consistent with their educational preparation following the Regional Practice Guidelines and Protocols for Ambulatory and Hospital-Based Practice. They perform complete physical examinations, including ordering, interpreting and evaluating diagnostic tests and examinations. Assume on-going responsibility for each patient from discovery of the disorder to recovery. Diagnose and treat both chronic and episodic disorders including complications of otherwise normal processes. Establish and document the health care plan and diagnosis, maintain records of each case that are sufficiently complete for any physician reviewing them to evaluate the effectiveness of the plan.Consistently demonstrates the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to each other, to our members and to customers, contracted providers and vendors. Functions in an expanded role to regularly provide primary, acute or emergency care to patients with complicated medical or surgical conditions which requires an intensive level of care and advanced certification in a specialty area (e.g., neonatal, intensive care, emergency medicine, operating room, etc.). A formal internship and/or equivalent on-the-job training in the specialty area are also required.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Collect subjective data (obtain history).</li><br>
<li>Collect objective data (perform a physical exam).</li><br>
<li>Develop an assessment (diagnosis).</li><br>
<li>Develop and implement a management plan.</li><br>
<li>Facilitate the referral of patients to the appropriate health facilities, agencies and resources within the community.</li><br>
<li>Order pharmacologic interventions.</li><br>
<li>Develop and implement an educational plan.</li><br>
<li>Plan for appropriate follow-up care.</li><br>
<li>Manages the care of patients with complicated medical or surgical conditions.</li><br>
<li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures.</li></ul><div><b><br>
Basic Qualifications:</b></div><div>
Experience</div><ul><li>
Minimum one (1) year experience unless specified by department as an NP or PA.</li></ul><div>
Education</div><ul><li>
Graduate of an approved Physician Assistant Program OR graduate of an accredited RN and NP Program.</li><li>
Masters Degree in Nursing (effective 1/1/03 for those not previously grandfathered in by CMS- NP only).</li></ul><div>
License, Certification, Registration</div><ul><li>
Registered Nurse License (California) AND Nurse Practitioner National Certificate AND Nurse Practitioner Furnishing Number (California) AND Nurse Practitioner Certificate (California)</li></ul><p>
 OR</p><ul><li><p><br>
Physician Assistant License (California) AND Physician Assistant National Certificate from National Commission for the Certification of Physician Assistants</p></li><li><p>
Basic Life Support</p></li><br>
<li>
National Provider Identifier<br>
</li></ul><div><b>
Additional Requirements:</b></div><ul><li>
Willing to consider Nurse Practitioner II job code 56256.</li><li>
If department elects to hire a new grad NP or PA, the California Furnishing Number and if applicable, the DEA Registration Number, must be obtained within twelve (12) months of hire.</li><li>
The probationary period would also be extended from six (6) to twelve (12) months.</li><li><p>
Current DEA Registration Number</p></li></ul><p></p><div><b><br>
Preferred Qualifications:</b></div><ul><li>
N/A</li></ul><p></p><p><b><br>
Notes:</b></p><ul><li>
Will cover weekend call.</li><li>
If ten (10) hour option chosen, shift will be 7:00 am-5:30 pm, back up 8-hour shift will be 7:00 am to 3:30 pm.</li></ul><br>
PrimaryLocation : California,Los Angeles,4760 Sunset Medical Offices (new)<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun<br>
WorkingHoursStart : 07:00 AM<br>
WorkingHoursEnd : 05:30 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : B13|AFSCME|UNAC<br>
Job Level : Individual Contributor<br>
Job Category : Clinical Support<br>
Department : Sunset Satellite - Orthopedics-Regular Clinic - 0806<br>
Travel : Yes, 20 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

Physician Assistant II / NP II - Orthopedics, Full-time (Los Angeles)

Hankey Investment Company, LP

<div><p><b>Los Angeles, CA | Onsite |Payroll</b></p>
<p><b>
Pay Range: </b>$70,304- $75,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.</p>
<p><b>
Working at Hankey Investment Company</b></p>
<p>
We believe that great work is only possible with a great team. Our team is looking to find an individual who believes in our core values, &ldquo;People, Purpose, Passion&rdquo;. As a Payroll Administrator II you&rsquo;ll form part of the Human Resources department, therefore we are looking for a candidate who enjoys working with others, making a difference, and having an impact on the day-to-day lives of others.</p>
<p><b>
What&rsquo;s the role?</b></p>
<p>
We are looking for a Payroll Administrator II who will be responsible for performing a variety of routine administrative duties relating to payroll processes and working closely with the Human Resources team. As a Payroll Administrator you will interact with Hankey Group of Companies executives, managers, employees, and vendors.</p>
<p>
You&rsquo;ll form part of a team with a friendly but fast-paced environment. You will serve as the point of contact for assigned client groups (Employers) within the organization, employee accounts receivable, garnishments, and inter-company accounts payable.</p>
<p>
This is a full time non-exempt role in which you&rsquo;ll report to the VP of HR. You must be willing to work onsite at the Los Angeles Corporate office.</p>
<p><b>
What is like being part of our operations team?</b></p>
<ul>
<li>The payroll team helps process all payroll processes in a precise and accurate manner.</li>
<li>The team will train you to ensure you are prepared with sufficient knowledge and skills to perform your role.</li>
<li>The team often meets to discuss questions or concerns in order to meet objectives and accomplish tasks/projects.</li>
</ul>
<p><b>What you&rsquo;ll do as a Payroll Administrator II?</b></p>
<ul>
<li>Create statements and analysis for the company as needed</li>
<li>Generate and process intercompany payroll invoices</li>
<li>Prepare payroll check runs in accordance with established routines</li>
<li>Routinely communicate with company HR Administrators, including research of transactions relating to earnings or payroll deductions</li>
<li>Update and maintain confidential current and terminated employee payroll records</li>
<li>You will also assist the payroll team with reconciling/auditing PTO and other paid benefits</li>
<li>Processing and managing of voluntary and involuntary deductions through payroll for accuracy</li>
<li>Assist employees with payroll-related matters; adhering to and communicating tax-related compliance matters and protocols according to Human Resources policies and procedures</li>
<li>Responsible for the accurate preparation, documentation, distribution and reconciliation of payroll and the administration of the payroll system</li>
<li>Review the computation of pay and associated deductions for accuracy</li>
<li>Maintain up-to-date knowledge of city, state, provincial, local, and federal legislation affecting payroll; understand and follow applicable provisions</li>
<li>Ensure payroll issues are escalated and resolved promptly</li>
<li>Other duties as required</li>
</ul>
<p><i>The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.</i></p>
<p><b>
Qualifications &amp; Experience</b></p>
<p><b>
What we look for in our Payroll Administrator II?</b></p>
<ul>
<li>Strong working knowledge of California wage and labor laws</li>
<li>Experience with General Ledger balancing and account reconciliation</li>
<li>Hands on administrator experience with HRIS systems, preferably UKG Pro</li>
<li>Advanced proficiency in Microsoft Excel, including formulas, expressions, and logical functions</li>
<li>Client-focused mindset with excellent written and verbal communication skills</li>
<li>Ability to confidently articulate ideas, solutions, and recommendations to team members</li>
<li>Team player with a positive, solution-oriented attitude</li>
<li>APA or CPP certification highly preferred</li>
<li>Associate&rsquo;s degree in Business Administration or a related field, or a minimum of 5 years of equivalent relevant work experience</li>
</ul>
<p><i>Candidates must be eligible to work in the U.S.</i></p>
<p><b>
Benefits</b></p>
<p><b>
What do we offer?
</b></p><ul><li>Medical, Dental, and Vision benefits.</li>
<li>Supplemental life insurance policies for you and your dependents</li>
<li>Long term disability insurance</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employer paid life insurance</li>
<li>Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP)</li>
<li>Career Path Opportunities</li>
<li>Team building and Employee Appreciation Events</li>
<li>Onsite Gym with group Yoga and Pilates; classes</li>
<li>UKG Wallet (access to your pay before payday)</li>
<li>Tickets at Work- Discounts on parks, museums, movie tickets and much more</li>
<li>AT&amp;T Wireless Discounts</li>
<li>Midway Rent a Car- Rental car Discounts</li>
<li>Dell Member Purchase Program</li>
<li>Employer meal subsidy (Fooda)</li>
<li>Electrical vehicle charging stations (Chargie)</li></ul></div><p></p>

Payroll Administrator II

L.A. Care Health Plan

<div></div><div><div><div><div><div><div><div><p>Help Desk Technician III
</p></div></div></div></div><div><div><div><div><b>Job Category: </b>Information Technology
</div></div></div></div><div><div><div><div><b>Department: </b>Production Support and HelpDesk
</div></div></div></div><div><div><div><div><b>Location:
</b>Los Angeles, CA, US, 90017
</div></div></div></div><div><div><div><div><b>Position Type: </b>Full Time
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>13003
</div></div></div></div><div><div><div><div><div><b>Salary Range:</b> $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.)</div><br>
<div></div>
<div>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation&rsquo;s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br>
<br>
Mission: L.A. Care&rsquo;s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br>
</div><div><div><div><div>Job Summary</div>
</div><div><div>
The Help Desk Technician III plays a critical role within the Information Technology (IT) team at L.A. Care<b> </b>Health<b> </b>Plan, providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the I.T. Service Desk, business units, and other I.T. teams, collaborating to resolve technical problems efficiently and maintain a high level of user satisfaction. This position also contributes to the completion of I.T. projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff. This position also ensures established monthly performance baselines are completed.</div>
</div></div><div><div><div>
Duties</div>
</div><div><p>
Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units. Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution. (50%)</p><br>
<p></p>
<p>Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project&rsquo;s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff. (5%)</p><br>
<p></p>
<p>Conducts audits by analyzing results and recommending and implementing process improvements. Assists with regulatory audits and HIPPA compliance. Accurately audits department-specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis), and makes recommendations to I.T. Management as needed. Conducts entitlement reviews, monitors compliance activities, and provides recommendations for improvements. (5%)</p><br>
<p></p>
<p>Provides training to new and existing Level 2 technicians, sharing valuable I.T. knowledge and ensuring the team is up to date with the latest tools, technologies, and best practices. (5%)</p><br>
<p></p>
<p>Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management of software, hardware, laptops, desktops, monitors, and user data. Develops and maintains an inventory control system and implements strategies to identify and mitigate discrepancies. Collaborates effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. (5%)</p><br>
<p></p>
<p>Logs into the phone queue to assist with incoming calls in the morning or as needed, ensuring timely support for end users. Assists in responding to user inquiries and technical issues via phone, email, or chat, ensuring professional and timely resolution. (5%)</p><br>
<p></p>
<p>Writes, reviews, and updates Standard Operating Procedures (SOPs) based on ongoing business changes and evolving processes, ensuring documentation is accurate and aligned with organizational needs and policies<b>. </b>Manages and ensures the successful execution of the On/Offboarding process in alignment with established Standard Operating Procedures (SOPs). (5%)</p>
</div></div><div><div><div>
Duties Continued</div>
</div><div><p>
Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection, to maintain a secure and compliant environment across the organization. (5%)</p><br>
<div></div>
<div>Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues and offering guidance as needed to ensure effective resolution. (5%)</div><br>
<div>
</div><div>Performs other duties as assigned. (10%)</div>
</div></div><div><div><div>
Education Required</div>
</div><div><div>Associate's Degree</div><div>
In lieu of degree, equivalent education and/or experience may be considered.</div></div></div><div><div><div>
Education Preferred</div>
</div><div><div>Bachelor's Degree in Information Technology or Related Field</div></div></div><div><div><div>
Experience</div>
</div><div><div><b>
Required:</b></div>
<p>At least 2 years of experience in Call Center Help desk, configuring &amp; administering networked computer systems in a Windows environment.</p><br>
<p></p>
<p>Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.</p><br>
<p></p>
<p>Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.</p>
<p>Experience with ticketing systems (e.g., Jira Service Management).</p><br>
<p></p>
<div>Experience with on-call support and afterhours troubleshooting.</div>
</div></div><div><div><div>
Skills</div>
</div><div><div><b>
Required:</b><br>
Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management.
</div><p>Excellent knowledge of security protocols, endpoint management tools, and user access management, with the ability to resolve complex technical issues and deliver high-quality support in a fast-paced environment.</p>
<p>Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues.</p>
<p>Excellent initiative and ownership of tasks, with the ability to work independently and effectively troubleshoot complex issues.</p>
<p>Excellent problem-solving skills with the ability to remain composed under pressure, ensuring timely and effective resolutions.</p>
<p>Knowledge in configuring and managing remote LAN access for VPN.</p>
<p>Proven ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.</p>
<p>Ability to log all calls and incidents into Jira Service Management, ensuring accurate tracking and resolution.</p>
<p>Ability to resolve escalated Incidents and Service Requests within the agreed Service Level Agreements (SLAs).</p>
<p>Ability to collaborate effectively with team members, demonstrating strong teamwork and a proactive work ethic.</p>
<p>Excellent customer service skills, ensuring user satisfaction and prompt issue resolution.</p>
<p>Excellent written and verbal communication skills.</p>
<p>Proven ability to work within defined SLAs for incident and service request resolution.</p>
</div></div><div><div><div>
Licenses/Certifications Required</div>
</div></div><div></div><div><div><div>Licenses/Certifications Preferred</div>
</div><div><div>Computing Technology Industry Association (CompTIA) A+ Certification</div><div>
Computing Technology Industry Association (CompTIA) Network+ Certification</div><div>
Computing Technology Industry Association (CompTIA) Security+ Certification</div><div>
Microsoft Certified: Azure Fundamentals</div></div></div><div><div><div>
Required Training</div>
</div></div><div></div><div><div><div>Physical Requirements</div>
</div><div><div>Moderate</div></div></div><div><div><div>
Additional Information</div>
</div><div><p>
In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County.</p><br>
<p></p><div>L.A. Care Health Plan is available 24 hours a day, &amp; 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.</div>
<div>Travel to offsite locations for work required.</div>
</div></div></div><div><b>
Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.</div><br>
<div></div>
<div><b>L.A. Care offers a wide range of benefits including</b></div>
<ul><li>Paid Time Off (PTO)</li>
<li>Tuition Reimbursement</li>
<li>Retirement Plans</li>
<li>Medical, Dental and Vision</li>
<li>Wellness Program</li>
<li>Volunteer Time Off (VTO)</li></ul><div><br>
</div></div></div></div></div><p><br>
<b>Nearest Major Market: </b>Los Angeles
<br>
<b>Job Segment: </b>Service Desk, Call Center, Risk Management, Customer Service, Finance</p></div></div></div><div></div>

Help Desk Technician III

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of a Warehouse Agent includes the following: loading and unloading of cargo (mail, express, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated docks, the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p><p></p><p><br>
Curious to learn more about what we do, please click the link below:</p><p>
https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2>
</div><div><ul><li>Responsible for moving air cargo within designated warehouse.</li><li>
Load and unload cargo from pallets and containers.</li><li>
Build up cargo for outbound flights.</li><li>
Break down cargo from import flights.</li><li>
Facilitate the loading and unloading of cargo to and from semitrucks.</li><li>
May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.</li><li>
Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.</li><li>
May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read &quot;off-load&quot; sheets to determine destination of cargo.</li><li>
While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.</li><li>
Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Must be at least 18 years of age.</li><li>
Valid driver's license.</li></ul><p></p><p><b><br>
**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.**</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to read, write, fluently speak and understand the English language.</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays, and days off.</li><li>
Ability to judge distances.</li><li>
Ability to successfully communicate with others.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs.</li><li>
Ability to work in a high-noise level environment.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Aitr Cargo Warehouse Agent

Air Cargo Union Warehouse Agent - LAX Cargo

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