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Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
MUST BE BILUNGUAL IN ENGLISH AND SPANISH 
 
8:30AM - 5 PM, Monday to Friday 
 
Hybrid opportunity to work from home after 6 months working at the hospital on Miami Beach.
 
 
Base salary PLUS new monthy and quarterly incentive progam!<div>
The Patient Representative supports patients by efficiently handling incoming calls, scheduling appointments accurately, and following established call flow and workflow processes. This role provides professional, empathetic service, utilizes call center and scheduling systems effectively, and ensures proper documentation, notes, and message handling. The representative adheres to schedule expectations, demonstrates strong communication and customer service skills, and follows escalation procedures when needed to support a positive patient experience.</div><h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
CALL FLOW - Can follow prescribed call flow for routine scheduling calls.</li><li>
PATIENT INTERACTIONS - Consistently demonstrates proper etiquette when receiving, transferring, or placing calls on hold.</li><li>
PATIENT EXPERIENCE (Empathy) - Has completed empathy training and understands the importance of this skill.</li><li>
SCHEDULING EXPERTISE - Demonstrates basic facility with the technology systems in making appointments.</li><li>
PROCESS COMPLIANCE - Consistently demonstrates compliance with workflow processes such as wrap codes, CRM, notes, and messages.</li><li>
APPOINTMENT ACCURACY - For a majority of appointments, is able to make appointments with the right physician within the right timeframe.</li><li>
ESCALATIONS - Demonstrates understanding of the escalation process for appointments.</li><li>
QUALITY ASSURANCE - Accepts quality assurance feedback and understands improvement opportunities.</li><li>
PROFESSIONALISM - Always acts professionally.</li><li>
SCHEDULE ADHERANCE - Adheres to schedule and is very reliable with attendance.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Bilingual in Spanish<ul><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
High School</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
MUST BE BILUNGUAL IN ENGLISH AND SPANISH</li><li>
1 year of experience in Contact Center or similar role.</li><li>
Some knowledge of medical terminology or healthcare operations.</li><li>
Excellent communications skills. Adept at computer software including office automation tools. Track record of outstanding customer service</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
High School Diploma (Required)
Certification:</div>

Patient Representative Call Center

INTEGRIS Health

<div>INTEGRIS Health Medical Group Miami, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Services Representative in Miami, OK. In this position, you&rsquo;ll work Monday through Friday from 8am to 5pm with our Sunshine Clinic team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
The Patient Services Representative responsibilities include, but are not limited to, the following:
<ul><li>Responsible for receiving and/or dispatching incoming phone calls</li>
<li>Collects payments for copays and deductibles</li>
<li>Makes financial arrangements for patients</li>
<li>Performs check in and out duties accurately and timely</li>
<li>Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li>
<li>Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li>
<li>Accurately enters patient demographics into the practice management system</li>
<li>Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li>
<li>Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li>
<li>Manages large call volume while maintaining excellent telephone etiquette</li>
<li>Organizes workflow to meet patient needs in a timely manner</li>
<li>Reports to Office Manager/Supervisor.</li>
</ul>
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

REQUIRED QUALIFICATIONS
EXPERIENCE:<ul><li>
6 months customer service experience</li></ul>
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EXPERIENCE:<ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience 
</li></ul><div>
INTEGRIS Health mission: Partnering with people to live healthier lives.</div><div> 
 
To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</div></div>

Patient Services Representative - Sunshine Clinic - Days

Upwork

<div>
 The
 
 Customer Care &amp; Technical Support Representative, Level 1
 
 , plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities include:
 
 
 
 <ul>
 <li>
 Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
 </li>
 <li>
 Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
 </li>
 <li>
 Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
 </li>
 <li>
 Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
 </li>
 <li>
 Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
 </li>
 <li>
 This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.
 
 
 </li>
 </ul>
 
 ESSENTIAL FUNCTIONS:
 
 
 
 <ul>
 <li>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
 </li>
 <li>
 Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
 </li>
 <li>
 Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
 </li>
 <li>
 Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
 </li>
 <li>
 Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
 </li>
 <li>
 Remain knowledgeable of K12&rsquo;s proprietary systems, various hardware product lines, and current industry products and technologies.
 </li>
 <li>
 Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 REQUIRED QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 High School Diploma / GED and relevant work experience
 </li>
 <li>
 Minimum of 1 year of experience in a similar call center role
 </li>
 <li>
 All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.
 
 
 </li>
 </ul>
 
 System Requirements:
 
 
 
 <ul>
 <li>
 Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
 </li>
 <li>
 Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
 </li>
 <li>
 Ethernet connection is preferred.
 
 
 </li>
 </ul>
 
 Physical and Technical Requirements:
 
 
 
 <ul>
 <li>
 This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
 </li>
 <li>
 Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
 </li>
 <li>
 Professional home office setup free from distractions during operational hours.
 </li>
 <li>
 Ability to attend virtual training sessions via webcam.
 
 
 </li>
 </ul>
 
 Education and Knowledge:
 
 
 
 <ul>
 <li>
 Thorough knowledge of home-based connectivity support.
 
 
 </li>
 </ul>
 
 Communication Skills:
 
 
 
 <ul>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
 </li>
 <li>
 Proficiency in telephone and email etiquette.
 
 
 </li>
 </ul>
 
 Technical Proficiency:
 
 
 
 <ul>
 <li>
 Expertise in PC and Internet applications.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
 </li>
 <li>
 Proficiency in web-based applications; Salesforce experience is a plus.
 </li>
 <li>
 Knowledge of Microsoft Windows operating systems.
 
 
 </li>
 </ul>
 
 Customer Service and Problem-Solving:
 
 
 
 <ul>
 <li>
 Consultative approach to customer service.
 </li>
 <li>
 Strong problem-solving and analytical skills with a solutions-oriented mindset.
 
 
 </li>
 </ul>
 
 Professional and Personal Qualities:
 
 
 
 <ul>
 <li>
 Ability to work in a high-volume environment while maintaining quality.
 </li>
 <li>
 Ability to work independently and collaboratively within a team-oriented environment.
 </li>
 <li>
 Resilient, detail-oriented, and accountable for high-quality work.
 </li>
 <li>
 Ability to prioritize competing tasks and deliver results effectively.
 </li>
 <li>
 Ability to take ownership of work and execute projects.
 </li>
 <li>
 Open to feedback and demonstrates adaptability and continuous improvement.
 
 
 </li>
 </ul>
 
 Additional Requirements:
 
 
 
 <ul>
 <li>
 Ability to clear required background check.
 
 
 </li>
 </ul>
 
 DESIRED QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Previous experience with Education field
 </li>
 <li>
 Salesforce Experience
 </li>
 <li>
 Previous Customer Service or Tech Support experience with proven record of achievement
 
 
 </li>
 </ul>
 The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.
</div>

Customer Service and Tech Support - Customer Support for Learning and Development

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:<h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
Communicates at shift change and follows through on pending specimens. Determines specimen priority and takes action accordingly.</li><li>
Always wears proper PPE; practices strict hand hygiene and disposes of biohazardous waste and sharps in proper containers.</li><li>
Always identifies the patient correctly, verifying ID band information against the test request prior to collecting the specimen. Always follows posted instructions about arm restrictions.</li><li>
Draws Blood Bank specimens appropriately utilizing the Blood Bank ID band with 100% accuracy.</li><li>
Displays good venipuncture technique, rarely misses a vein on any patient. Collect specimens in appropriate containers paying strict attention to mixing and order of draw. Displays good technique for microcollection and blood cultures.</li><li>
Labels specimens correctly with all of the appropriate requisition information to include initials, time and date of collection immediately after collection in the presence of the patient.</li><li>
Communicates with nursing personnel on patient care issues. Always notifies nursing if patient refuses test or specimen was unable to be collected.</li><li>
Adheres to standards of performance and the SINAI way. Interacts with patients as trained, always requesting permission to enter (unless night shift), smiles, introduces self and explains procedure to patient.</li><li>
Always leaves bedside table, phone, call button within reach and discards trash into waste container.</li><li>
Always appears, dresses and conducts themselves in a professional manner. Responds to pages in a timely manner; beepers and cell phones are on vibrate during working hours.</li><li>
Prioritizes specimen collection and delivery to the lab. Receives specimens, accessions specimens, and delivers samples to the appropriate workstations in the laboratory.</li><li>
Accessions specimens with minimal errors. Resolves discrepancies with orders at the time of discovery.</li><li>
Answers the telephone or responds to the pneumatic tube alarm. Responds to stat specimen requests by either paging assigned staff or distributing requests.</li><li>
Responds to pages including Code Blue, RRT and Stroke Alerts.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
Completion of training program in phlebotomy or medical assisting preferred; experience can be substituted for education requirements.</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
High School Diploma</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
Prior phlebotomy experience preferred</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Phlebotomist

University of Miami

CORE JOB SUMMARY The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.CORE JOB FUNCTIONS 1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.2. Contacts patients&rsquo; families or physicians&rsquo; offices to obtain missing insurance information.3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.4. Collaborates with scheduling departments to identify add-on patients.5. Obtains necessary authorizations, pre-certifications, and referrals.6. Notifies patients of liabilities and collects funds.7. Maintains appropriate records, files, and accurate documentation in the system of record.8. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:High school diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 years of relevant experienceKnowledge, Skills and Attitudes:&middot; Knowledge of generally accepted accounting procedures and principles.&middot; Skill in completing assignments accurately and with attention to detail.&middot; Ability to process and handle confidential information with discretion.&middot; Ability to work independently and/or in a collaborative environment.&middot; Ability to communicate effectively in both oral and written form.DEPARTMENT ADDENDUMDepartment Specific Functions1. Projects a welcoming professional demeanor.2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.4. Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.6. Coordinates patient flow to ensure timely check-in and arrival to service area.7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.17. Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.18. Ensures proper physical distancing is always maintained following established guidelines.19. Works with healthcare team to resolve unique situations and troubleshoot issues.20. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.21. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.AREA SPECIFICER &middot; Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.&middot; Proficient knowledge of ASAP module.&middot; Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.&middot; Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.&middot; Must adhere to PPE requirements as dictated by the specific situation.ADMITTING&middot; Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.&middot; Proficient knowledge of ADT module.&middot; On-call and rotating schedule for evenings, weekends, and holidays.&middot; Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. &middot; Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. &middot; Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.&middot; Responsible for pre-admissions log to include benefits, specialty, and financial clearance. &middot; Coordinates with bed control on bed availability.&middot; Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.&middot; Responsible for processing admissions orders received via in-basket messaging.&middot; Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.CTU&middot; Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.HOSPITAL BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.PRACTICE BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.REMOTE BASED&middot; Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.Department Specific Qualifications Education:High School diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 year of relevant experience.Any appropriate combination of relevant education, experience or certification may be considered.A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.Knowledge, Skills and Attitudes:&middot; TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.&middot; Subject to potential contact/exposure to pandemics and patients with contagious diseases.&middot; Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)&middot; Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.&middot; Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.&middot; Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.&middot; Outstanding interpersonal and customer service skills with a commitment to service excellence.&middot; Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.&middot; Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.&middot; Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.&middot; Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.&middot; Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.&middot; Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.&middot; Skill in completing assignments accurately with attention to detail.&middot; Ability to work independently and/or in a collaborative environment.&middot; Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENTThe following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working ConditionsEnvironmental DimensionNeverOccasionallyFrequentlyConstantlyConditions of extreme heat or extreme coldXWet/Humid conditionsXFumes/Dust/Dirt/SmokeXConfined areasXHigh placesXEquipment in motionXHigh noise levelsXEnvironmental hazardsXExposure to TBXExposure to Blood-borne PathogensXExposure to Radiant EnergyXOutdoor/Exposed areasXEquipment UsedEquipment UsedNeverOccasionallyFrequentlyConstantlyVehicle TypeOperate vehicles (Select Vehicle)XUse hand toolsXUse power toolsXPhysical RequirementsPhysical DimensionNeverOccasionallyFrequentlyConstantlyWeightSittingXStandingXWalkingXStooping/ClimbingXCarryingX20 lbsKneelingXCrouchingXBendingXCrawlingXReachingXHandlingXSensory RequirementsSensory DimensionNeverOccasionallyFrequentlyConstantlyVision TypeVisionXNearDepth PerceptionXColor VisionXPeripheralXConcentrationXUse of keyboard or touchscreenXTalkingXFeelingXSmellingXThe above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.End of Job DescriptionJob Type: Full-timePay: $18.81 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Access Representative 2

HCA Florida Kendall Hospital

<div>As a RN Day Surgery, your voice to influence patient care is valued and empowered at every turn &ndash;whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that elevate both patient outcomes and the future of nursing.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
Position Details:
<ul><li>Self/preferential scheduling posted four weeks in advance for you to have predictability in your schedule</li><li>
Culture of mutual respect and collaboration among all surgical staff</li><li>
Continuous investment in equipment including surgical instruments, devices and patient positioning for you to do your best work with patient safety and workflow efficiency in the Operating Room</li><li>
Rounding with unit leaders, including charge nurses, to ensure your voice is heard on suggestions for patient care and surgical workflow improvement</li><li>
On-call is required during select non-business hours</li></ul>
What you will do in this role:
<ul><li>Evaluate patients prior to surgery</li><li>
Provide patient and family education surrounding the procedure and peri-operative process
</li><li>Assume responsibility for patient preparation, including intravenous therapy, preoperative medications, and surgical site verification</li><li>
Participate in surgical site verification, including briefing, time out, debriefing, and universal protocols, according to hospital policy</li><li>
Recognize and respond to patient emergencies</li><li>
Deliver high-quality, patient-centered care while managing evidence-based practices and continuous improvement initiatives</li><li>
Be an integral member of a dynamic interdisciplinary team &ndash; consisting of the provider(s), surgeons, surgical technologists and more</li><li>
Consistently apply the nursing process, critical thinking skills, scientific judgment, technical skills and leadership to independently deliver safe nursing care to patients
</li><li>Assess patient condition, monitor throughout your shift, and document changes in patient condition along with the care provided thoroughly</li><li>
Educate patients and families/caregivers about the patient&rsquo;s medical condition, treatment and follow-up measures</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6><ul><li><ul><li>
Basic Cardiac Life Support must be obtained within 30 days of employment start date</li><li>
(RN) Registered Nurse</li><li>
Associate Degree</li><li>
minimum 1 year acute care experience</li></ul></li></ul>
<h5 class="jobSectionHeader">Benefits</h5>
HCA Florida Kendall Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
&quot;Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing.&quot;
Sammie Mosier, DHA, MA, BSN, NE-BC
Senior Vice President and Chief Nursing Executive, HCA Healthcare
HCA Florida Kendall Hospital is located in west Miami-Dade County. Our acute care facility has 417-beds. Our services include trauma, burn, surgical, women&rsquo;s and children&rsquo;s services, behavioral health and diagnostic services. We have two full service free-standing ER facilities. HCA Florida Kendall Hospital has received the Distinguished Hospital Award for Overall Clinical Excellence from HealthGrades. This national recognition places us in the top 5% of hospitals for overall clinical quality. We are a Level I Adult and Pediatric Trauma Center certified by the Florida Department of Health. We are verified as a Level I Adult Trauma Center by the American College of Surgeons. The hospital is certified by the Joint Commission as a Thrombectomy-Capable Stroke Center. We are one of five American Burn Association's verified Burn Centers in the state. With six ACGME accredited Graduate Medical Education programs, we strive to be a leading community-based research hospital. Join our team at HCA Florida Kendall Hospital and experience a dynamic career. One that rewards clinical professionals for their commitment, provides growth opportunities. We encourage you to enjoy a healthy lifestyle outside of work in a diverse and friendly community.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
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If this opportunity is your next step in your career path, we encourage you to apply for our RN Day Surgery opening. We review all applications. Qualified candidates will be contacted by a member of our team. We are interviewing, apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

RN Day Surgery

Hispano Medical Centers

<div>
 
 
 Company Description
 
 
 
 Hispano Medical Center is a dedicated healthcare provider committed to serving the Hispanic community with culturally sensitive and accessible care. Founded with the vision of overcoming language barriers, the center integrates bilingual staff and services to ensure every patient can access quality healthcare without obstacles. The team fosters a sense of community and provides comprehensive medical services tailored to meet the unique needs of its patients. Located in Miami, FL, Hispano Medical Center prioritizes compassion, inclusivity, and exceptional healthcare experiences.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Miami, FL, for a Medical Assistant. The Medical Assistant will perform a variety of tasks, including assisting healthcare providers with medical procedures, managing medical records, scheduling appointments, and ensuring patient comfort. Responsibilities also include maintaining accurate documentation, preparing examination rooms, supporting patient communication, and facilitating an organized medical office. The role requires a patient-focused, detail-oriented individual dedicated to delivering excellent care.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Spanish fluency REQUIRED
 
 </li>
 <li>
 Bilingual (English/Spanish) preferred
 </li>
 <li>
 
 Valid work authorization required
 
 </li>
 <li>
 Certifications required or in progress: Medical Assistant, Phlebotomy, EKG, and BLS
 </li>
 <li>
 Ability to provide high-quality Patient Care and assist with clinical procedures
 </li>
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 Strong organizational, communication, and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Schedule
 
 
 <ul>
 <li>
 Monday&ndash;Friday
 </li>
 <li>
 Occasional weekends (with advance notice)
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work in a fast-paced primary care environment
 </li>
 <li>
 Serve and support the Hispanic community
 </li>
 <li>
 Opportunity for professional growth and skill development
 </li>
 <li>
 Supportive and team-oriented workplace
 </li>
 </ul>
 
 
 
</div>

Medical Assistant

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