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patient service representative 1 hospital

Advocate Aurora Health

<div>Major Responsibilities:<ul><li>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</li><li>
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</li><li>
Knows insurance basics and recognizes commercial and government plans. Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.</li><li>
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations. Examples are HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</li><li>
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests. Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.</li><li>
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.</li><li>
Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</li></ul>
Licensure, Registration, and/or Certification Required:<ul><li>
None</li></ul>
Education Required:<ul><li>
High School Graduate.
</li></ul>Experience Required:<ul><li>
None</li></ul>
Knowledge, Skills &amp; Abilities Required:<ul><li>
Demonstrate the Advocate Health purpose, values and behaviors.</li><li>
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</li><li>
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</li><li>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</li><li>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</li><li>
Interact with physicians and their staff to resolve issues related to patient care.</li><li>
Collect and manage payments including cash payments and follow security related to cash handling.</li><li>
Strong understanding and comfort level with computer systems. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology.</li><li>
Understanding of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.</li><li>
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations. Ability to handle sensitive and confidential information according to internal policies.</li><li>
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.</li><li>
Excellent organizational skills.</li><li>
Demonstrated ability to effectively act as a resource to other staff.</li></ul>
Physical Requirements and Working Conditions:<ul><li>
This position may require travel, therefore, will be exposed to weather and road conditions.</li><li>
Responds quickly to patient medical status and emergency situations occurring in clerical areas.</li><li>
CPR certification may be required based on service location.</li><li>
Notary training/licensure may be required as appropriate for service line and/or facility.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.</li><li>
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.</li><li>
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. Must be able to push/pull up to 50 lbs. with assistance. Occurs when moving equipment, supplies and/or when transporting patients through doorways, ramps and elevators.</li><li>
Escorts patients to nursing units or outpatient departments as necessary.</li><li>
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
May be asked to work a flexible schedule at times to meet the needs of the department.</li></ul>
Preferred Job Requirements:
Experience Required:<ul><li>
 Preferred: experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology.</li></ul>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Patient Service Representative 1 Hospital

<div>Major Responsibilities:<ul><li>
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our &quot;AIDET&quot; standards<ul><li>
 1)Greet and Acknowledge all patients and family members in a welcoming and prompt manner.</li><li>
 2)Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications.</li><li>
 3)Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service.</li><li>
 4)Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them.</li><li>
 5)Hand-patients off to the next area with a clear &quot;thank you.&quot;</li></ul></li><li>
When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments.<ul><li>
 4)Collecting appropriate out of pocket expenses in accordance with policy.</li><li>
 1)Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network.</li><li>
 2)When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care.</li><li>
 3)When assisting walk-in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards.</li></ul></li><li>
Responsible for security authorization and precertification of inpatient and outpatient services.<ul><li>
 5)Notify Financial Counseling, physicians, Care Coordinators, and Utilization Management on cases were patients are found to be uninsured, or where the only insurance is Third Party Liability or Workers Compensation</li><li>
 1)Maintains knowledge of all stand-alone computer software programs to verify eligibility.</li><li>
 6)Identify at risk balances related to Medicare co-days, lifetime reserve days and other Medicare coverage limits and communicate to Financial Counseling, UM and physicians</li><li>
 7)Identify at risk balances relate to Medicaid eligibility rules and communicate to Financial Counseling, UM and physicians</li><li>
 8)Initiates communication to patient when authorization is not obtained and explain the potential financial impact and the patient responsibility for unauthorized services</li><li>
 9)Accurately collects and analyzes clinical data in support of prior authorization, and precertification as required by payor guidelines</li><li>
 10)Acquires and maintains current knowledge of all insurance requirements as it relates to patient/hospital responsibility and hospital billing.</li><li>
 2)Stays current of all Federal and State regulations regarding billing.</li><li>
 3)Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage plans.</li><li>
 4)Informs Financial counseling, physicians, Care Coordinators and Utilization Management of out of network or noncovered service limitations of managed care/commercial insurance where benefits are at risk</li></ul></li><li>
Responsible the pre-registration and registration accuracy.<ul><li>
 6)Maintains knowledge of State &amp; Federal regulations governing Medicare, Medicaid and Mental Health registrations.</li><li>
 1)Ensure accurate entry of patient demographic, insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data</li><li>
 2)Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with their specialized needs and preparing necessary documents/records when necessary.</li><li>
 3)During the pre-registration or registration encounter, provide detailed education to the patient the contents of documents and forms requiring patient signature.</li><li>
 4)Manage incoming and outgoing calls in order to complete pre-registrations with patients</li><li>
 5)Generates, assembles and processes all required documents for completion of each registration.</li></ul></li><li>
Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader.<ul><li>
 1)Contributes to the quality initiatives and mission by participating in team projects.</li><li>
 2)Attends all required departmental in-services to stay current of all job changes and responsibilities.</li><li>
 3)Assist leader in special assignments as may be needed to fulfill the mission of the department and the organization.</li></ul></li></ul> 
Education/Experience Required:<ul><li>
High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience</li></ul> 
Knowledge, Skills &amp; Abilities Required:<ul><li>
Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry</li><li>
N/A</li></ul> 
Physical Requirements and Working Conditions:<ul><li>
Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member</li><li>
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday.</li><li>
Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.</li><li>
Must be able to push/pull up to 50 lbs. with assistance.</li><li>
Must have functional speech and hearing.</li><li>
Must be able to use hands with fine motor skills for keyboard data entry.</li><li>
Exposed to a normal office environment.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Must be able to work a flexible schedule to support the needs of the department.</li></ul> 
Addendum: In addition to the Accountabilities and Job Activities outlined in Sects. I. A. &ndash; I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed. 2. Performs light duty cleaning of changing areas as needed. 3. Prints patient&rsquo;s results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations. 4. Escorts patients to changing areas as needed. 
 
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</div>

Patient Services Representative (PSR)

Northwestern Medicine

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
Schedule: Orientation schedule will be Monday through Friday 8-hour shifts. After orientation, the permanent shift will be Monday through Friday 9:00 AM - 5:30 PM or 7:00 AM - 3:30 PM. The role will support all surgical pavilions and the NM River North Ambulatory Surgery Center based on departmental needs. On-Call Requirement: Minimum of 110 hours per six-week schedule. Coverage includes weekdays (5:00 PM - 7:00 AM) and 24 hours on weekends/holidays with a 30-minute response time. Call assignments may adjust based on staffing.
The Radiographer-Interventional reflects the mission, vision, and values of NM, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.<ul><li>
The Radiographer-Interventional provides imaging services to assist in diagnosis or treatment of inpatients and or outpatients. This role performs radiographic and related procedures to demonstrate vascular structures for interpretation and/or therapeutic interventional by or at the request of a licensed practitioner. The Radiographer-Interventional will exercise professional judgment in performance of services and maintains a demeanor complementary to medical ethics. This individual provides appropriate patient care and recognizes patient&rsquo;s conditions essential for successful completion of the procedures. Services are provided in accordance with industry standards, department protocols, and hospital policies and procedures.</li></ul>
RESPONSIBILITIES<ul><li>
Performs vascular interventional, neuro interventional and spine interventional imaging procedures</li><li>
Evaluates the request for radiographic service and assesses the patient to determine the appropriate procedure protocol and method of application.</li><li>
Corroborate patient&rsquo;s clinical history with procedure, assuring information is documented and available for use by a licensed practitioner.</li><li>
Prepare patient for procedures; providing instructions to obtain desired results, gain cooperation, and minimize anxiety.</li><li>
Operate imaging equipment and accessories.</li><li>
Select appropriate program for desired protocol.</li><li>
Position's patient to best demonstrate anatomic area of interest, respecting patient ability and comfort.</li><li>
Appropriately employs imaging systems, accessory devices, and patient positioning techniques to generate interventional imaging images.</li><li>
Cares for the patient throughout the procedure according to department and hospital standards of nursing care, age-specific sensitivities, and &ldquo;patients' first&rdquo; guidelines. Participate in lifting and transporting patients to and from imaging devices.</li><li>
Evaluate the resultant images in comparison with industry standard (Merrill&rsquo;s&rsquo; Atlas of Roentgen graphic Positions) and takes corrective action if needed.</li><li>
Provide patient education in the form of written material and/or verbal explanation prior to, during, and subsequent to the procedure in order to reduce the patient&rsquo;s anxiety and enhance his/her comfort with and tolerance of the procedure.</li><li>
Perform imaging procedures in accordance with safe radiation safety practices as determined by the Illinois Department of Nuclear Safety and the Nuclear Regulatory Commission to limit radiation exposure to patient, self, and other members of the healthcare team.</li><li>
Documents imaging procedures manually and /or electronically to insure correct charging, and patient and film file tracking.</li><li>
Monitor's stock of supplies in imaging rooms to assure their regular availability by timely reordering, rotation of dated items, and by maintenance of a clean and orderly environment.</li><li>
Report incidences of equipment failure, irregularities in equipment performance, and equipment in disrepair to supervisory and/or quality control personnel as soon as possible.</li><li>
Provide imaging services of optimum quality with optimum productivity and customer service.</li><li>
Collects data to support the measurement and tracking components of quality management.</li><li>
Participate in formal and informal process improvement and problem solving to enhance the quality of service to customers.</li><li>
Identifies areas for potential improvement and recommends corrective actions.</li><li>
Ensures the continuity of care through effective interactions with other departments (i.e.: surgery, emergency department, registration, patient escort, nursing services)</li></ul> 
#NMH1 
Qualifications 
Required:<ul><li>
Current Illinois license through IEMA</li><li>
ARRT registry in radiography</li><li>
CPR certification (BLS) through American Heart Association (AHA)</li><li>
Graduate of an accredited radiography program</li></ul>
Preferred:
<ul><li>Advanced certification in Vascular Interventional Radiology</li><li>
Associate&rsquo;s or Bachelor&rsquo;s degree</li><li>
1-3 years Interventional Imaging experience</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Radiographer-Interventional - Operating Room, Full-time, Rotating

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Part Time (Total FTE between 0.5 and 0.89)
Shift: Shift 1
Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers&rsquo; expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
 
High School Diploma required.
 
 
Bachelor&rsquo;s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
 
 
Bilingual skills a plus.
 
 
Certified Healthcare Access Associate (CHAA) preferred.
 
Skills: Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
 
Abilities: Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
 
 
Disclaimer:
 
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
 
Date Reviewed:
 
Date Revised: 
 
Responsibilities:
 
1. Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
 
2. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
 
3. Assesses the caller&rsquo;s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
 
4. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
 
5. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
 
6. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
 
7. Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
 
8. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
 
9. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient&rsquo;s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
 
10. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
 
11. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
 
12. Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
 
13. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
 
14. Promotes a positive and productive environment, supporting teamwork and communication.
 
15. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
 
16. Utilizes customer service skills to exceed the patient&rsquo;s needs.
 
17. Performs other duties as assigned. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Access Specialist 1

La Rabida Children's Hospital

<div>
 
 La Rabida Children&rsquo;s Hospital provides specialized, family-centered health care to children with medically complex conditions, disabilities, and chronic illness. Through expertise, compassion, and advocacy we help children and their families reach their fullest potential, regardless of their ability to pay.
 
 
 
 
 Our not-for-profit hospital, licensed for 49 beds, helps transition children from neonatal or pediatric intensive care to home, by providing medical, rehabilitative and developmental care, and by training families to continue treatments and manage the necessary equipment in the home. La Rabida also provides extensive rehabilitation for those recovering from wounds or burns and treatment for exacerbations of chronic conditions.
 
 
 
 
 The hospital&rsquo;s enhanced pediatric patient-centered medical home provides primary care to children with complex medical conditions and their siblings. Children with medical homes elsewhere come to La Rabida for specialty services. La Rabida offers a wide range of specialty services provided to children with sickle cell disease, diabetes, and many others. Children are supported in their emotional and developmental growth, particularly in cases where such growth has been interrupted by accident or disease.
 
 
 
 
 Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for wards of the state, early intervention for children between 0 and 3 years of age. Care coordination services for medically complex children are also provided for those who are covered by a health plan and receive care from providers in Cook County
 
 
 
 
 
 
 Job Description
 
 
 
 
 Pediatric advanced practice registered nurse (APRN) is to provide acute care services. A collaborative agreement is developed and updated through the credential process and as needed, with the current Physicians who cover walk in clinic.
 
 
 
 <ol>
 <li>
 
 Provides advanced pediatric care, including acute and primary care, health promotion, disease prevention, and chronic disease management. Performs medical functions according to approved protocols and/or collaborative agreements.
 
 
 
 </li>
 <li>
 
 Assesses patient and family needs using medical screening exams, history and physicals, and other appropriate evaluations. Develops and documents individualized plans of care.
 
 
 
 </li>
 <li>
 
 Uses advanced clinical judgment to assess, plan, implement, and evaluate care. Monitors outcomes and adjusts treatment plans as needed.
 
 
 
 </li>
 <li>
 
 Collaborates with the multidisciplinary team to develop coordinated treatment plans. Communicates care plans with patients, families, and other providers to ensure continuity of care.
 
 
 
 </li>
 <li>
 
 Provides patient and family education, identifies learning needs, and evaluates understanding. Assists staff in delivering education.
 
 
 
 </li>
 <li>
 
 Supports professional development of nursing staff, provides education in areas of expertise, and mentors new practitioners and graduate students. Shares clinical knowledge through formal and informal teaching.
 
 
 
 </li>
 <li>
 
 Serves as a clinical resource on pediatric practice and disease management within the organization and the community.
 
 
 
 </li>
 <li>
 
 Participates in relevant professional organizations to maintain current practice and contribute to the field.
 
 
 
 
 
 </li>
 </ol>
 
 Qualifications
 
 
 
 
 Education: M.S Degree; training as a Family Nurse Practitioner or Pediatric Nurse Practitioner License: Current Illinois Advanced Practice Nurse (APRN), PALS certified
 
 
 
 
 Experience: 3 years or more experience
 
 
 
 
 Language: Bi-lingual Spanish Preferred
 
 
 
 
 Specialized Knowledge and Skills: Excellent written and verbal communication skills, excellent interpersonal skills, demonstrated knowledge and expertise in pediatrics .Active membership in appropriate professional organizations; Ability to speak Spanish preferred.
 
 
 
 
 PALS and CPR required: Only certifications issued by the American Heart Association or the American Red Cross will be accepted.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 La Rabida Children&rsquo;s Hospital is very proud to be an Equal Employment Opportunity Employer
 
 
 
 
 La Rabida is a place unlike any other. We understand the needs of families with children dealing with the most serious or complicated of conditions. With teams of the best healthcare providers in Chicago, we give continuous, comprehensive care, education, and support, helping families face their unique obstacles head-on.
 
 
 
 
 
 La Rabida Children&rsquo;s Hospital is very proud to be an Equal Employment Opportunity Employer.
 
 
</div>

Nurse Practitioner - Outpatient Walk-in Clinic

Morrison Healthcare

<div>Salary: 75,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]] 
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div><div>As a Bench Patient Services Manager, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food &amp; Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system&mdash;including diet compliance, meal accuracy, service recovery, and patient experience initiatives.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.</li><li>
Hire, train, coach, and develop patient services team members across supported locations.</li><li>
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.</li><li>
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.</li><li>
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.</li><li>
Participate in&mdash;and at times lead&mdash;patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.</li><li>
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.</li><li>
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Associate degree with one (1) year of foodservice experience or bachelor&rsquo;s degree in food service management, nutrition, or a related field.</li><li>
Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.</li><li>
At least one year of foodservice management experience, preferably in an acute care environment.</li><li>
ServSafe&reg; certification desirable.</li><li>
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.</li><li>
Strong communication, leadership, and customer‑service skills.</li></ul></div></div></div></div>
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1516208
Morrison Healthcare
AMY S MILLER
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER - BENCH

<div>Location: Chicago, Illinois
Hospital: Rush University Medical Center
Department: University Transplant
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Inpatient Transplant Advanced Practice Provider
Rush University Medical Center
Chicago, IL 
 
Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, located in downtown Chicago, invites applications for the position of Inpatient Transplant Advanced Practice Provider (APP). This inpatient APP covers all transplant programs (cadaveric kidney, living donor kidney, liver and pancreas) and oversees and supports the residents on service as well as provides support to the attendings on rounds. 
The Rush Transplant Program provides innovative, patient-centered care for patients with end-stage organ disease while advancing education, research, and quality outcomes. As part of Rush University Medical Center&rsquo;s nearly 700-bed academic quaternary care center, the inpatient transplant APP practices in a high-acuity environment across the full continuum of care&mdash;from evaluation and surgery through recovery and long-term follow-up. APPs collaborate closely with a multidisciplinary team to deliver outstanding patient outcomes. Rush is consistently recognized among the nation&rsquo;s leading hospitals, including Vizient&rsquo;s top-ranked quality hospitals, the U.S. News &amp; World Report Honor Roll, and Newsweek&rsquo;s top U.S. hospitals. The transplant program is also engaged in leading-edge clinical research and offers among the highest kidney transplant survival rates in the Chicago area, while supporting robust residency and fellowship training programs across medical and surgical specialties. 
Position &amp; service specifications:
<ul><li>Practice in a nationally ranked academic medical center with strong quality and research initiatives
</li><li>Practice alongside seven transplant surgeons and three fellow inpatient APPs
</li><li>Mon-Fri, 8-hour shift schedule; no weekends, holidays or call requirement
</li><li>Report directly to the Transplant Service Line Lead APP
</li><li>100% Inpatient
</li><li>Care for patients across kidney, liver, pancreas, and living donor transplant programs
</li><li>Work closely with divisions including Transplant Surgery, Hepatology, Nephrology, Critical Care, Hospital Medicine, Infectious Disease, Interventional Radiology, Anesthesiology, Nutrition, Pharmacy, Case Management, and Rehabilitation Services.
</li>Opportunity to teach and mentor residents, fellows, and students in an academic setting 
<li>
</li></ul> 
Duties &amp; Responsibilities:
&middot; Maintain consistently availability for providers to cover calls, labs and medications
&middot; Navigation of urgent concerns and evaluations for admission
&middot; Assist transplant nurses with medical decisions during admission
&middot; Immunosuppression maintenance and hospital care for all transplant patients
&middot; Provide ongoing care plans for all transplant patients
&middot; Provide ongoing education to Rush surgical residents on transplant rotation
&middot; Develop discharge summaries for all patients admitted to the unit
&middot; Coordinate care at discharge (home health, PT/OT, medication reconciliation, clinic follow up)
&middot; Input pre- and post-transplant orders for medications and diagnostic studies
&middot; Participate in weekly meetings pertaining to transplant candidate selection along with quality meetings 
 
Preferred Qualifications:
&middot; Applicants with previous Advanced Practice Provider experience in organ transplant or related specialty is preferred, not required. Relevant RN experience may be considered.
&middot; APRN Candidates will require Acute Care Certification. 
 
Position Requirements:
Nurse Practitioner:
<ul><li>Current licensure from the State of Illinois as a Registered Professional Nurse and Advanced Practice Nurse or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
</li><li>Master of Science in Nursing or Doctorate of Nursing practice with clinical specialty appropriate to position
</li><li>Current certification by American Nurse Credentialing Center (ANCC) or American Academy of Nurse Practitioner (AANP)
</li><li>CPR and ACLS certifications
</li></ul>Physician Assistant:
<ul><li>Current licensure from the State of Illinois as a Physician Assistant/Associate or eligible to obtain a licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) application process
</li><li>Successful completion of an accredited Physician Assistant/Associate Program
</li><li>Current certification from National Commission on Certification of Physician Assistants
</li><li>CPR and ACLS certifications 
</li></ul> 
The Advanced Practice Provider (APP) will promote collaboration between multiple disciplines to ensure cost effective and quality patient care. The individual who holds this position will exemplify the Rush mission, vision and values and act in accordance with the policies, procedures, guidelines of Rush, including the Rush Medical Group Customer Service standards. Successful candidates will also meet all other state and federal regulatory practice and accreditation standards.
Rush has over 600 APPs across the enterprise that provide comprehensive patient care each day autonomously and in collaboration with other members of the health care team. Across the system, the APPs are supported by 4 levels of leadership, including 39 Lead APPs, three chief CRNAs, and a Senior Director of Advanced Practice Providers. Rush&rsquo;s vision is to have every APP practicing at full scope and top of license. APPs at Rush are highly competent, well-respected members of the healthcare team that contribute to the excellent quality care that Rush patients receive each day.
Rush University System for Health is an academic health system integrating patient care, education, research, and community partnerships to improve health in diverse communities.
Rush includes Rush University Medical Center, Rush University (2,500+ students across medical, nursing, and health sciences colleges), Rush Copley Medical Center, Rush Oak Park Hospital, and regional outpatient facilities. 
Rush is recognized for clinical excellence, earning placement on U.S. News &amp; World Report's Best Hospitals Honor Roll 2025-2026 (top 20 of 5,000+ hospitals evaluated). The system received Vizient's Quality Leadership Award, ranking within the top ten among 99 academic medical centers for the 13th consecutive year. 
All three hospitals earned LGBTQ Healthcare Equality Leader designation, and Rush has been named a &quot;Best Place to Work for Disability Inclusion&quot; for six consecutive years. 
Rush is committed to health equity, particularly addressing the 16-year life expectancy gap between Chicago's Loop and West Side. As the largest West Side employer, Rush implements an Anchor Mission strategy through local hiring, investing, sourcing, and volunteering. The system has invested over $6 million on the West Side since 2018 while continuing to provide excellent patient care for all.
Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, specialty; relevant experience and training; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role. Additional compensation may include premium pay rates, sign-on bonuses, and relocation allowances. We also offer a comprehensive benefits package.
Pay Range: $124,610 - $175,000
Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Join Rush and become part of one of the nation&rsquo;s best healthcare systems. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Advanced Practice Provider - Transplant (Inpatient) - Chicago

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