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clinical services coordinator

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customer experience representative

customer service representative Jobs in Miami

customer service representative

patient services representative

INTEGRIS Health

<div>Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Sunshine Clinic, in Miami, OK.
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.
This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
The Patient Services Representative responsibilities include, but are not limited to, the following:<ul><li>
Responsible for receiving and/or dispatching incoming phone calls</li><li>
Collects payments for copays and deductibles</li><li>
Makes financial arrangements for patients</li><li>
Performs check in and out duties accurately and timely</li><li>
Makes appointments for visits and, if an emergency, informs a clinical employee or provider</li><li>
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.</li><li>
Accurately enters patient demographics into the practice management system</li><li>
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals</li><li>
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider</li><li>
Manages large call volume while maintaining excellent telephone etiquette</li><li>
Organizes workflow to meet patient needs in a timely manner</li></ul> 
Reports to Office Manager/Supervisor.
Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
REQUIRED QUALIFICATIONS
EXPERIENCE:<ul><li>
6 months customer service experience</li></ul> 
EXPERIENCE:<ul><li>
1-year clerical experience</li><li>
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding</li><li>
6 months telephone customer service experience</li></ul> 
INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.<div>
Get to Know Your Team
</div><div><ul><li>INTEGRIS Health, Oklahoma&rsquo;s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.</li>
<li>Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.</li>
<li>Take the first step toward growing your career by joining us.</li></ul></div></div><div></div>

Patient Services Representative

Paper Alternative Solutions

<div>Description: 
**This is a remote position for Florida residents only! 
Bilingual Remote Customer Service Representative
&iquest;Eres fluido en espa&ntilde;ol y ingl&eacute;s? Buscamos representantes biling&uuml;es de servicio al cliente.
**Candidates must be able to read/speak Spanish fluently, including numbers and the alphabet.
Pay: $14.50 per hour
Home Workplace Requirements:<ul><li>
Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiFi) that includes speeds of 100 MB download and 10 MB upload speed minimum.</li><li>
We supply the computer equipment.</li></ul>
Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements: 
Duties:&middot; Receive telephone calls and provide responses to callers.&middot; Identify situations that require further research and monitoring.&middot; Record all interactions in Microsoft Dynamics Customer Service module.&middot; Advise supervisor of issues and problems
Skills:&middot; 6 months or more experience dealing with the public.&middot; Excellent communication skills to understand and effectively respond to callers.&middot; Analytical skills to rapidly review and interpret data.&middot; Excellent keyboarding skills with PC and Windows operating system&middot; Interpersonal skill to respond in a concise and courteous manner. 
Work Schedules:<ul><li>
Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)</li><li>
Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )</li><li>
Occasional overtime may be required, including working optional Saturday for training purposes.</li></ul>
Operation Schedule: Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.
Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.</div>

Bilingual Remote Customer Service Rep

Ocean Bank

<div>Overview:
<div>
The Retail Banking Representative (Broward) is responsible for opening new accounts, personal and business; ensuring the proper documentation for new accounts has been gathered and properly documented, and cross sells banks products/services.
</div>Responsibilities:
<div>
Inputs data and documents KYC (Know Your Customer). Assists branch personnel and customers with any account related inquiry. Provides quality customer service on a personal basis to customers in person, e-mail and by phone. As well as providing customer service to the internal departments of the bank. Also, performs as a Teller when needed. Processes teller transactions at the teller line; performs all teller paying and receiving functions for commercial and personal accounts, including services such as deposits, Cashier's Checks, Money Orders, and Cash Advances, gathers CTR information for transactions that exceed the established threshold and balances the cash drawer.</div>
Qualifications:
<ul><li>High school diploma or equivalent with at least two (2) years of teller or related financial customer service experience in handling cash and one (1) year of banking experience required. New Accounts experience preferred. Must possess the ability to deal with customers in a pleasant and effective manner.
</li><li>Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
</li><li>Must possess good verbal and written communication skills, interpersonal, and organizational skills.
</li><li>Must possess good computer knowledge in MS Software, (e.g. Excel, Word, and Outlook).</li></ul>
Job Posting Locations: In this role you can work onsite from Miami, Florida, United States</div>

Retail Banking Representative

Nicklaus Children's Health System

<div>
 
 Description
 
 
 
 
 Job Summary
 
 
 
 Assumes responsibility in association with Physicians and Leaders to serve as a liaison for the "community" (referring physicians, patients and families) and other MCH Physicians. Assesses, plans, implements, evaluates, and supervises individual patient care according to organizational policies and procedures. Establishes early contact with first year cancer patients to eliminate barriers to timely diagnosis and treatment by coordination of referrals from physicians and health care facilities. Providing a significant level of patient education related to illness and planned treatment. Providing patients with resources and linkages including community and patient/family support and assisting in meeting cancer-related needs as identified by patients and families.
 
 
 
 Job Specific Duties
 
 
 
 <ul>
 <li>
 Ensures safe and efficient patient care. Works closely with physicians in all specialty areas to coordinate and communicate the patient&rsquo;s care plan.
 </li>
 <li>
 Ensures further development of a collaborative and streamlined transitional patient and family process and physicians in the community and/or other related services.
 </li>
 <li>
 Works and collaborates with multidisciplinary teams to maintain and implement up-to-date coordinated patient care; communicates with all members of the healthcare team on behalf of the patient.
 </li>
 <li>
 Ensures clinical protocols to refer patients to appropriate specialist for diagnosis and treatment. Assists patients/families in obtaining referrals/appointments with needed specialists.
 </li>
 <li>
 Collaborates w/ multi-disciplinary team to provide support as appropriate to the clinical situation.
 </li>
 <li>
 Identifies and eliminates health care system barriers to ensure timely access to quality medical and clinical care.
 </li>
 <li>
 Proactively develops &amp; enhances clinical processes with the goal of providing an excellent quality clinical experience for patients. Assures smooth transition of inpatient/outpatient experiences.
 </li>
 <li>
 Communicates with referring physician&rsquo;s office for the patient&rsquo;s and physician&rsquo;s needs. Serves as liaison to community organizations for ongoing information and support services.
 </li>
 <li>
 Identifies, informs &amp; educate patients about their disease. Provides educational &amp; materials to parents. Develops care plans to enhance education &amp; satisfaction; addresses clinical concerns.
 </li>
 <li>
 Works with Marketing and outreach departments to educate referring physicians and facilities on available services.
 </li>
 <li>
 Collaborates in the screening and referral of patients for eligibility for research clinical trials.
 </li>
 <li>
 Serves as a nurse liaison to facilitate services on patient management and leads in the coordination of complex care across a continuum of care from admission and procedure through outpatient follow-up.
 </li>
 <li>
 Ensures communication between staff &amp; physicians; responsible for arranging appointments &amp; follow-up; serve as a front-line resource to obtain records, test results, &amp; other clinical information.
 </li>
 <li>
 Functions as clinical expert/role model for the Pediatric Oncology Department, identifying clinical and communication issues.
 </li>
 <li>
 Utilizes data obtained to integrate evidence practice into patient care processes.
 </li>
 <li>
 Along with administrative staff, keeps meticulous data of physician and patient inquiries, including outcomes related to timeliness of communication, completed referrals and outcomes.
 </li>
 <li>
 Disseminates new information across the institution and the community, and remains current and at the cutting edge of specialty.
 </li>
 <li>
 Promotes a safe &ldquo;error free&rdquo; working environment by consistently performing thorough hand-offs, supporting infection prevention, and other patient safety measures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Nursing - BSN degree or currently enrolled in accredited BSN program with expected graduation date within 6 months of hire date
 </li>
 <li>
 American Heart Association BLS - maintain active and in good standing throughout employment
 </li>
 <li>
 RN Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) &ndash; maintain active and in good standing throughout employment
 </li>
 <li>
 2-4 years of experience in oncology nursing
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Nursing preferred.
 </li>
 <li>
 Specialty certification is preferred.
 </li>
 <li>
 Pediatric nursing in an acute care setting preferred.
 </li>
 <li>
 Strong interpersonal communication skills.
 </li>
 <li>
 Ability to communicate effectively both verbally and in writing.
 </li>
 <li>
 Well versed in conflict management skills.
 </li>
 <li>
 Good analytical and deduction skills.
 </li>
 <li>
 Sympathetic and emotionally supportive to patients and families.
 </li>
 <li>
 Strong organizational skills.
 </li>
 <li>
 Able to multi-task.
 
 
 </li>
 </ul>
 
 Job
 
 
 
 Nursing - Clinical
 
 
 
 Department
 
 
 
 NURSING PROFESSIONAL PRACTICE-2100-860010
 
 
 
 Job Status
 
 
 
 Professional
</div>

Nurse Navigator- Pediatric Oncology (Full Time, Days)

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day. 
 .
<div>Job Details
 
 
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16 per hour plus $4-$8 per hour in tips.
 
 
Work Schedule: The work schedule for this position consists of Overnight shifts (11pm-7am).
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
 
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
<ul><li>High school diploma or general education degree (GED)
</li></ul>Required Licensure, Certification, etc.:
<ul><li>Must hold a valid driver&rsquo;s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
</li></ul>Work Experience:
<ul><li>One (1) month related experience and/or training; OR equivalent combination of education and experience
</li></ul>Knowledge:
<ul><li>Knowledge of principles and processes for providing customer and personal services.
</li></ul>Skills:
<ul><li>Ability to read and write standard English language
</li><li>Ability to read and comprehend simple instructions, short correspondence and memos
</li><li>Ability to write simple correspondence
</li><li>Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
</li><li>Ability to add and subtract three digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s; ability to perform these operations using units of American money
</li><li>Ability to understand 24 hour and military time systems
</li><li>Ability to understand rates applicable to time passed
</li><li>Ability to operate a manual transmission is highly desirable
</li><li>Perform parallel parking
</li></ul>SCOPE
Authority to Act:
<ul><li>Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
</li></ul>Budget Responsibility:
<ul><li>The employee has control over resources available only.
</li></ul>WORKING CONDITIONS &amp; PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.</div></div>

Overnight Valet Attendant - $16/Hr + TIPS! - JW Marriott Marquis Miami

Baptist Health South Florida

<div>Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News &amp; World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact &ndash; because when it comes to caring for people, we're all in.
At Baptist Health, we&rsquo;re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a &ldquo;grow our own&rdquo; philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:<ul><li>
Career growth and development opportunities, with clear pathways and ongoing support</li><li>
Comprehensive health and wellness resources that go beyond traditional benefits</li><li>
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs</li><li>
Tuition reimbursement to support continued learning and advancement</li><li>
And so much more</li></ul> 
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.<h2 class="jobSectionHeader">
Description:</h2> 
Intervenes with patients/families for psychosocial needs, assistance, support in coping with chronic acute terminal illness. Services may include: consultation discharge planning, education, counseling, advocacy, info referrals to meet the emotional social, financial aspects of care. Provides crisis intervention to patients/families with psychosocial needs. Coordinates/Facilitates development of a discharge plan of care. Provides patient/family services via case finding referrals from physicians and healthcare team members. Serves as an expert and acts as a liaison between patients and community resources. Identifies patient and family psycho-social and environmental needs related to admission, diagnosis, treatment and discharge. Works collaboratively with other members of the interdisciplinary team in developing and implementing a comprehensive discharge plan. Makes appropriate referrals for to community services, may provide inpatient emotional support and counseling, crisis intervention, and bereavement services. Assesses and intervenes in situations involving child or elder abuse/neglect, domestic violence. Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults. Estimated pay range for this position is $37.25 / hour depending on shift as applicable.<h2 class="jobSectionHeader">
Qualifications:</h2> 
Degrees:
<ul><li>Masters.</li></ul>
Additional Qualifications:
<ul><li>Masters in Social Work (MSW).</li><li>
Demonstrate ability to solve problems in a fast-paced environment.</li><li>
0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred.</li><li>
Internship will be considered as experience.</li><li>
Excellent interpersonal communication and negotiation skills.</li><li>
Strong analytical, data management and computer skills.</li><li>
Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement preferred.</li><li>
Strong working knowledge of community services available for insured and non-insured patients.</li><li>
Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.</li><li>
Ability to work independently and exercise sound judgment.</li><li>
Ability to prioritize and manage multiple high-risk, complex patients.</li><li>
Ability to work with multiple members of a care team and maintain positive working relationships.</li></ul>
Minimum Required Experience: Less than 1 year 
EOE, including disability/vets</div>

Social Work Case Manager, Case Management

Orah Dermatology & Cutaneous Surgery

Overview Orah Dermatology &amp; Cutaneous Surgery is seeking a dedicated Medical/Surgical Assistant to join our growing team. We are looking for a motivated and reliable Medical Assistant to join our team part-time. This is a great opportunity for a medical student, pre-PA, or pre-med student seeking hands-on clinical experience in dermatology.Responsibilities include, but not limited to <ul><li>Collaborate with team to ensure delivery of best quality care to patients</li><li>Properly greeting each patient with a professional and pleasant attitude</li><li>Prepare and clean exam rooms and sterilization of medical instruments</li><li>Rooming and interviewing patients, collecting history</li><li>Charting and scribing the patient encounter in the electronic medical record system</li><li>Document procedure (CPT) and ICD-10 codes in the EMR</li><li>Photographing patient images into EMR</li><li>Assist with dermatological procedures and surgeries.</li><li>Assist with Botox, Filler and Laser treatments</li><li>Thoroughly explain procedures, treatments and after care to patients</li><li>Perform suture removals and dressing changes</li><li>Write/send prescriptions and complete prior authorizations if required</li><li>Educate and facilitate the sale of products and aesthetic services</li><li>Answering phone calls and patient messages</li><li>Informing patients of their lab or pathology results</li><li>Cleaning and sterilizing equipment, perform applicable equipment maintenance</li><li>Collecting, labeling and preparing laboratory specimens; manage service providers</li><li>Maintain overall cleanliness of office space</li><li>Other practice duties including administrative tasks as required</li><li>Possibly travel to our North Miami location if needed</li></ul>Requirements<ul><li>High School Diploma or equivalent; college degree preferred</li><li>Prior medical assistant experience preferred (dermatology a plus)</li><li>Interest in healthcare (pre-PA, pre-med, or medical students encouraged to apply)</li><li>Authorized to work in US</li><li>Strong communication and organizational skills</li><li>Ability to work under pressure and accurately prioritize problems &amp; initiatives</li><li>Experience with Modernizing Medicine (EMA) software recommended</li><li>Reliability and punctuality are a must</li><li>Consistent attendance is required&mdash;this role supports a surgical schedule and cannot accommodate last-minute call-outs</li></ul>Pay: $18.00 - $22.00 per hourBenefits:<ul><li>Employee discount</li><li>Free parking</li><li>Paid training</li></ul>Work Location: In person

Part-Time Medical Assistant (Dermatology)

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