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people operations manager

Oivan

<div>
 
 What We Need
 
 
 
 We are seeking a highly experienced People Operations Professional to lead the end-to-end People Operation function in KSA. The ideal candidate will possess expert-level knowledge of KSA labor laws and local legislation, coupled with a proven track record of supporting global organizations. This role combines strategic People Operations leadership with country-level coordination responsibility for Saudi Arabia (KSA). The position is pivotal in building, localising, and scaling People Operations capabilities while acting as the primary HR and people-related interface for customers, partners, and internal stakeholders in KSA.
 
 
 
 What You'll Do
 
 
 
 
 HR Strategy :
 
 
 
 
 
 <ul>
 <li>
 Develop and implement HR strategies that align with organizational objectives and local requirements.
 </li>
 <li>
 Provide strategic HR support to the CPO and Executive Team, and collaborate cross-functionally with Oivan HR Global team, Talent Acquisition, and Finance.
 </li>
 <li>
 Manage and maintain local and internal labor market benchmarking, identifying intersections and diversions, and making recommendations to resolve anomalies.
 </li>
 <li>
 Review and cross-reference Oivan C&amp;B with competitors, make recommendations accordingly.
 
 
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Labor Law Expertise:
 
 
 
 <ul>
 <li>
 Act as the local subject-matter expert on KSA labor laws, employment regulations, Saudization policies, and HR best practices
 </li>
 <li>
 Ensure full compliance across all HR activities, contracts, policies, and employment practices within Oivan and in collaboration with partners.
 </li>
 <li>
 Provide guidance on employment legislation, dispute resolution, disciplinary matters, and employee lifecycle compliance
 </li>
 <li>
 Monitor regulatory changes, assess risks, and proactively advise leadership on required actions.
 </li>
 <li>
 Support audits, inspections, and compliance reviews related to labor authorities or customer requirements.
 
 
 </li>
 </ul>
 
 
 
 Employee Relations &amp; Engagement:
 
 
 
 <ul>
 <li>
 Manage and develop a local HR team of two Human Resource Specialists, setting clear priorities, coaching, and ensuring operational excellence
 </li>
 <li>
 Act as a trusted advisor to employees and managers, fostering a positive, inclusive, and high-performance work culture.
 </li>
 <li>
 Coach and support local and regional leadership, enabling effective people management practices.
 </li>
 <li>
 Drive and continuously improve local performance management, development, and feedback processes, aligned with global frameworks.
 </li>
 <li>
 Lead engagement initiatives, wellbeing programs, and retention strategies tailored to the KSA context.
 
 
 </li>
 </ul>
 
 Office Operations &amp; Logistics:
 
 
 
 
 
 <ul>
 <li>
 Oversee office property operations, including facilities management, vendor coordination, and lease agreements in conjunction with local operations manager.
 </li>
 <li>
 Manage logistics and ensure smooth operational workflows for the office.
 
 
 </li>
 </ul>
 
 Customer-Facing People Operations &amp; Projects (KSA)
 
 
 
 Act as a people operations partner for customers, supporting:
 
 
 <ul>
 <li>
 Workforce setup and scaling
 </li>
 <li>
 Compliance and employment model discussions
 </li>
 <li>
 HR process alignment for joint delivery
 </li>
 <li>
 Lead HR-related customer projects, such as onboarding frameworks, workforce transitions, and local policy implementations.
 </li>
 <li>
 Represent Oivan&rsquo;s people practices professionally in customer and partner engagements.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 8+ years of experience in HR / People Operations, with strong exposure to KSA labor law and employment practices.
 </li>
 <li>
 Proven experience acting as a country HR lead, HR business partner, or people operations manager in a regulated environment.
 </li>
 <li>
 Experience working with international or global HR teams and aligning local practices with global frameworks.
 </li>
 <li>
 Prior exposure to customer-facing HR or people-related projects is highly desirable
 </li>
 <li>
 Deep, hands-on knowledge of Saudi labor law, Saudization requirements, and employment regulations.
 </li>
 <li>
 Strong understanding of compensation benchmarking, benefits design, and workforce planning.
 </li>
 <li>
 Ability to translate legal and regulatory requirements into practical people processes.
 </li>
 <li>
 Strong stakeholder management skills, able to influence senior leaders, customers, and external partners.
 </li>
 <li>
 Comfortable operating in ambiguity, building processes from scratch, and scaling them over time.
 </li>
 <li>
 Fluent in English; Arabic proficiency is a strong advantage.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Oivan KSA prides ourselves on fostering a progressive workplace imbued with our Nordic values. Our employees benefit from an array of competitive offerings, including comprehensive insurance, educational benefits, and an engaging array of employee initiatives that promote professional growth and community involvement. Since the mid-1990s, Oivan has established itself as a leader in the region, recognized for developing and managing award-winning products and infrastructure throughout Saudi Arabia.
 
 
 
 Who We Are
 
 
 
 At Oivan, we are a vibrant global community of dedicated professionals in IT, Business, Marketing, and Administration. Our presence spans worldwide, providing you with the opportunity to engage in a dynamic, multicultural work environment filled with diverse perspectives. We embrace our Nordic heritage, which enriches our international workplace culture. Guided by our core values of Reliability, Responsibility, and Fellowship, we are committed to excellence and making a meaningful impact. Join us in our mission to deliver outstanding quality and foster positive change!
 
 
 
 Privacy Notice
 
 
 
 
 
 PDPL statement
 
 
 
 
 By submitting your application and CV, you provide explicit consent for us to handle and store your personal information in our HR information systems. We assure you that all data processing activities will strictly adhere to the data protection and privacy regulations applicable in Saudi Arabia. Your information will be treated with the utmost confidentiality and in compliance with the relevant local data protection laws.
</div>

People Operations Manager

Oivan Group Oy

<div><div><h5 class="jobSectionHeader">What We Need
</h5><div>We are seeking a highly experienced People Operations Professional to lead the end-to-end People Operation function in KSA. The ideal candidate will possess expert-level knowledge of KSA labor laws and local legislation, coupled with a proven track record of supporting global organizations. This role combines strategic People Operations leadership with country-level coordination responsibility for Saudi Arabia (KSA). The position is pivotal in building, localising, and scaling People Operations capabilities while acting as the primary HR and people-related interface for customers, partners, and internal stakeholders in KSA.
</div></div><div><h5 class="jobSectionHeader">What You'll Do</h5>
<div>HR Strategy : 
<ul><li>
Develop and implement HR strategies that align with organizational objectives and local requirements.</li><li>
Provide strategic HR support to the CPO and Executive Team, and collaborate cross-functionally with Oivan HR Global team, Talent Acquisition, and Finance.</li><li>
Manage and maintain local and internal labor market benchmarking, identifying intersections and diversions, and making recommendations to resolve anomalies.</li><li>
Review and cross-reference Oivan C&amp;B with competitors, make recommendations accordingly.</li></ul> 
 
Compliance &amp; Labor Law Expertise: 
<ul><li>
Act as the local subject-matter expert on KSA labor laws, employment regulations, Saudization policies, and HR best practices</li><li>
Ensure full compliance across all HR activities, contracts, policies, and employment practices within Oivan and in collaboration with partners.</li><li>
Provide guidance on employment legislation, dispute resolution, disciplinary matters, and employee lifecycle compliance</li><li>
Monitor regulatory changes, assess risks, and proactively advise leadership on required actions.</li><li>
Support audits, inspections, and compliance reviews related to labor authorities or customer requirements.</li></ul>
 
Employee Relations &amp; Engagement:<ul><li>
Manage and develop a local HR team of two Human Resource Specialists, setting clear priorities, coaching, and ensuring operational excellence</li><li>
Act as a trusted advisor to employees and managers, fostering a positive, inclusive, and high-performance work culture.</li><li>
Coach and support local and regional leadership, enabling effective people management practices.</li><li>
Drive and continuously improve local performance management, development, and feedback processes, aligned with global frameworks.</li><li>
Lead engagement initiatives, wellbeing programs, and retention strategies tailored to the KSA context.</li></ul>
Office Operations &amp; Logistics: 
<ul><li>
Oversee office property operations, including facilities management, vendor coordination, and lease agreements in conjunction with local operations manager.</li><li>
Manage logistics and ensure smooth operational workflows for the office.</li></ul>
Customer-Facing People Operations &amp; Projects (KSA) 
 
Act as a people operations partner for customers, supporting:<ul><li>
Workforce setup and scaling</li><li>
Compliance and employment model discussions</li><li>
HR process alignment for joint delivery</li><li>
Lead HR-related customer projects, such as onboarding frameworks, workforce transitions, and local policy implementations.</li><li>
Represent Oivan&rsquo;s people practices professionally in customer and partner engagements.</li></ul>
</div></div><div><h5 class="jobSectionHeader">What You Have</h5> 
<div> 
<ul><li>8+ years of experience in HR / People Operations, with strong exposure to KSA labor law and employment practices.</li><li>
Proven experience acting as a country HR lead, HR business partner, or people operations manager in a regulated environment.</li><li>
Experience working with international or global HR teams and aligning local practices with global frameworks.</li><li>
Prior exposure to customer-facing HR or people-related projects is highly desirable</li><li>
Deep, hands-on knowledge of Saudi labor law, Saudization requirements, and employment regulations.</li><li>
Strong understanding of compensation benchmarking, benefits design, and workforce planning.</li><li>
Ability to translate legal and regulatory requirements into practical people processes.</li><li>
Strong stakeholder management skills, able to influence senior leaders, customers, and external partners.</li><li>
Comfortable operating in ambiguity, building processes from scratch, and scaling them over time.</li><li>
Fluent in English; Arabic proficiency is a strong advantage.</li></ul>
</div></div><div><h5 class="jobSectionHeader">What We Offer
</h5><div>Oivan KSA prides ourselves on fostering a progressive workplace imbued with our Nordic values. Our employees benefit from an array of competitive offerings, including comprehensive insurance, educational benefits, and an engaging array of employee initiatives that promote professional growth and community involvement. Since the mid-1990s, Oivan has established itself as a leader in the region, recognized for developing and managing award-winning products and infrastructure throughout Saudi Arabia.
</div></div><div><h5 class="jobSectionHeader">Who We Are</h5>
<div>At Oivan, we are a vibrant global community of dedicated professionals in IT, Business, Marketing, and Administration. Our presence spans worldwide, providing you with the opportunity to engage in a dynamic, multicultural work environment filled with diverse perspectives. We embrace our Nordic heritage, which enriches our international workplace culture. Guided by our core values of Reliability, Responsibility, and Fellowship, we are committed to excellence and making a meaningful impact. Join us in our mission to deliver outstanding quality and foster positive change!
</div></div><div><h5 class="jobSectionHeader">Privacy Notice</h5>
<div>PDPL statement 
 
By submitting your application and CV, you provide explicit consent for us to handle and store your personal information in our HR information systems. We assure you that all data processing activities will strictly adhere to the data protection and privacy regulations applicable in Saudi Arabia. Your information will be treated with the utmost confidentiality and in compliance with the relevant local data protection laws.</div></div></div><div></div>

Kanz

<div>
 
 Company Description
 
 
 
 Neon Nook is a Kids Entertainment Company.
 
 
 
 Job Description
 
 
 
 We are seeking a highly organized, proactive, and detail-oriented Operations Manager to oversee the day-to-day operations of our boutique kids&rsquo; entertainment venue in Riyadh. The Operations Manager will be responsible for ensuring smooth daily operations, staff management, customer experience, and f lawless execution of events and birthday parties. This is a hands-on, onsite role that also oversees all internal administration and coordination with external service providers and government entities. The ideal candidate is operationally strong, highly reliable, and comfortable managing both people and processes in a customer-facing environment. Daily Onsite Operations
 
 
 
 Daily Onsite Operations:
 
 
 
 <ul>
 <li>
 Oversee daily opening and closing of the venue Staff scheduling, attendance tracking, and shift management- Handle call-ins, sick leaves, and last-minute replacements.
 </li>
 <li>
 Train and supervise reception staff and floor supervisors Cash handling,
 </li>
 <li>
 POS oversight, and daily cash closure
 </li>
 <li>
 Ensure venue readiness at all times (impeccable cleanliness, lighting, AC, equipment) Conduct daily safety and security checks
 </li>
 <li>
 Handle incident management (injuries, complaints, emergencies)
 </li>
 <li>
 Oversee inventory management and stock replenishment
 </li>
 <li>
 Manage supplier deliveries and perform quality checks
 
 
 </li>
 </ul>
 
 Administrative &amp; Government Relations
 
 
 
 <ul>
 <li>
 Oversee inventory management across all operational areas, including caf&eacute; items, arts and crafts supplies, branded merchandise, and retail products, ensuring optimal stock levels and minimal wastage.
 </li>
 <li>
 Coordinate with suppliers for ordering, deliveries, and invoice follow-up, ensuring timely replenishment, quality control, and accurate documentation for payment processing.
 </li>
 <li>
 Manage petty cash and expense logging
 
 
 </li>
 </ul>
 Coordinate weekly with external accounting firm for:
 
 
 <ul>
 <li>
 Bookkeeping
 </li>
 <li>
 VAT filings
 </li>
 <li>
 Zakat and tax compliance
 </li>
 <li>
 Audit preparation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Proven experience in operations management (hospitality, retail, entertainment, or family venues preferred)
 
 
 Strong people management and scheduling skills
 
 
 Excellent organizational and problem-solving abilities Comfortable coordinating with government platforms and external service providers.
 
 
 Strong communication skills in English and Arabic.
 
 
 Detail-oriented, calm under pressure, and solutions-driven Willingness to work weekends, holidays, and peak periods Onsite presence required
</div>

Operations Manager

<div></div><div>Riyadh Station Manager 
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Station Manager in Riyadh, Saudi Arabia.
Join us in connecting people and improving lives!
In this Station Manager position
<ul><li>Implement country level business strategy in line with DHL vision and strategy, standards and guidelines</li>
<li>Plan, organize and ensure country&rsquo;s business management and operations in line with set objectives</li>
<li>Lead sales, marketing and operations, and oversee accounting, purchasing, personnel, and/ or financial functions</li>
<li>Ensure country&rsquo;s P&amp;L (EBITA etc.), cost and revenue management</li>
<li>Monitor consolidated budget for the country and recommend course corrections for variances to budgets</li>
<li>Assess and report country performance and recommend plans for improvement</li>
<li>Explore, identify growth opportunities and propose market expansion plans</li>
<li>Resolve conflicts/ issues and ensure effective execution for critical areas such as matters related to product and market strategy, business development, investments, etc.</li>
<li>Analyze complex multi-dimensional issues extensively and improve, change or adapt existing methods, techniques and/or processes to be more efficient</li></ul>
Now, here is what we need from you!
<ul><li>Bachelors Degree</li>
<li>more than 8 years</li></ul>
We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding?
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:<ul>
<li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul>
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Riyadh Station Manager

Crown & Circle Consultancy

Circle Priv&eacute; - The Private Household Division of Crown &amp; Circle Consultancy is looking on behalf of their esteemed client for a Senior House Manager Role OverviewWe are seeking a highly experienced, proactive, and reliable House Manager to oversee the full operations of a private high-end household in the Kingdom of Saudi Arabia.The ideal candidate will act as the central point of coordination, ensuring seamless daily operations, exceptional service standards, and effective leadership of household staff. This is a senior, trusted position requiring professionalism, discretion, strong leadership, and proven experience in managing large private residences.Key ResponsibilitiesHousehold Operations<ul><li>Oversee and manage all day-to-day household operations</li><li>Ensure the residence is maintained to the highest standards at all times</li><li>Anticipate household needs and proactively resolve issues before escalation</li><li>Implement and maintain household procedures, schedules, and service standards</li></ul>Staff Management &amp; Leadership<ul><li>Lead, supervise, and coordinate a team including:</li><li>Housekeepers</li><li>Drivers</li><li>Cook(s)</li><li>Maintenance staff</li><li>Create staff schedules and manage daily task allocation</li><li>Ensure discipline, performance standards, and staff efficiency</li><li>Act as the main liaison between the household principals and staff</li></ul>Recruitment &amp; HR Coordination<ul><li>Handle internal recruitment when required (screening, shortlisting, onboarding)</li><li>Verify references and career backgrounds of new staff</li><li>Coordinate replacements and temporary staff if needed</li><li>Maintain clear staff records and documentation</li></ul>Coordination &amp; Liaison<ul><li>Liaise with external service providers, suppliers, and contractors</li><li>Coordinate maintenance, repairs, and household services</li><li>Ensure smooth communication with all stakeholders involved in household operations</li></ul>Confidentiality &amp; Trust<ul><li>Maintain absolute discretion and confidentiality at all times</li><li>Represent the household professionally and responsibly</li></ul>Candidate Requirements<ul><li>Proven experience as a House Manager / Estate Manager in high-end or UHNW private households</li><li>Strong leadership and people-management skills</li><li>Highly organized, proactive, and solution-oriented</li><li>Serious, reliable, and professional demeanor</li><li>Clear, verifiable career background</li><li>Verifiable and contactable professional references (mandatory)</li><li>Experience managing multicultural teams is a strong advantage</li><li>Ability to work independently and handle responsibility with minimal supervision</li></ul>Compensation &amp; Benefits<ul><li>Salary: Starting 12000 SAR depending on Experience</li><li>Live-in accommodation provided</li><li>Health insurance</li><li>Work visa &amp; relocation support</li><li>One round-trip flight ticket per year</li><li>Salary and benefits subject to review based on experience and long-term performance</li></ul>Job Type: Full-timePay: ﷼12,000.00 - ﷼20,000.00 per month

Senior House Manager

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Warehouse Manager who can help us move even faster.
 
 
 
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 The Warehouse Manager will lead a large, multi-level operational team consisting of Assistant Managers, Team Leaders, and Supervisors to ensure seamless warehouse operations. The role is accountable for achieving operational KPIs, maintaining inventory accuracy, driving process excellence, and ensuring compliance with Noon&rsquo;s safety and quality standards.
 
 
 
 
 
 
 What you'll need
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead and manage a large warehouse team, including Assistant Managers, Team Leaders, Supervisors, and Associates.
 </li>
 <li>
 Drive performance, coaching, and capability building across all levels.
 </li>
 <li>
 Ensure effective manpower planning and shift scheduling according to business volume.
 </li>
 <li>
 Build a strong culture of ownership, teamwork, and accountability.
 </li>
 </ul>
 
 
 Warehouse Operations
 
 
 <ul>
 <li>
 Oversee end-to-end warehouse activities: inbound, storage, put-away, picking, packing, dispatch, and returns.
 </li>
 <li>
 Ensure high operational efficiency to support fast order cycle times and peak volume handling.
 </li>
 <li>
 Maintain high standards of housekeeping, safety, and equipment handling.
 </li>
 <li>
 Work closely with the SM and cross-functional teams to align on daily and weekly operational goals.
 </li>
 </ul>
 
 
 Inventory Control
 
 
 <ul>
 <li>
 Ensure 100% inventory accuracy through cycle counts, audits, and variance analysis.
 </li>
 <li>
 Monitor stock integrity, minimize shrinkage, and implement corrective actions.
 </li>
 <li>
 Ensure compliance with Noon&rsquo;s inventory processes and standards.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Logistics, or Operations.
 </li>
 <li>
 6&ndash;10 years of experience in warehouse or fulfillment operations, preferably in Q-commerce or e-commerce.
 </li>
 <li>
 Proven experience managing large, multi-tier teams.
 </li>
 <li>
 Strong knowledge of WMS, fulfillment processes, and operational KPIs.
 </li>
 <li>
 Experience working in a fast-paced, high-volume operational environment.
 </li>
 <li>
 Strong leadership &amp; team-building capability
 </li>
 <li>
 Operational excellence &amp; process improvement mindset
 </li>
 <li>
 Advanced planning &amp; problem-solving skills
 </li>
 <li>
 Excellent communication &amp; stakeholder management
 </li>
 <li>
 High resilience and ability to manage pressure
 </li>
 <li>
 Data-driven decision-making and reporting skills
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 </ul>
 
 
 
 
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 
 
 
</div>

Warehouse Manager - Noon Minutes

Tabby

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.Key Responsibilities<ul><li>Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.</li><li>Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.</li><li>Monitor and enforce quality standards, ensuring adherence to customer experience best practices.</li><li>Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.</li><li>Ensure structured training and development plans for all team members, fostering continuous skill growth.</li><li>Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.</li><li>Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.</li><li>Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.</li><li>Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.</li><li>Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.</li><li>Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.</li><li>Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.</li><li>Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.</li><li>Escalate complex issues to senior management with clear action plans and recommendations.</li></ul>Skills, Knowledge and ExpertiseRequired:<ul><li>Minimum 6 months of experience in a contact center environment as a Team Manager.</li><li>Fluent English (B2+ level), with strong verbal and written communication skills.</li><li>Analytical and strategic mindset, with a passion for process improvement.</li><li>Creative problem-solving abilities, with a proactive approach to operational challenges.</li><li>Proven success in customer service management, with a track record of delivering exceptional results.</li><li>Bachelor&rsquo;s degree or higher in a relevant field.</li><li>Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.</li><li>Strong people management skills, with the ability to inspire, motivate, and drive accountability.</li><li>Proven ability to manage escalations and handle demanding customer interactions effectively.</li><li>High-energy, results-oriented mindset, with a passion for delivering excellence.</li><li>Flexibility to work onsite, adapting to dynamic operational needs.</li></ul>Bonus Points for:<ul><li>Experience in financial services, banking, insurance, or investment industries.</li><li>COPC knowledge, with a strong grasp of customer service frameworks.</li><li>Expertise in report development and data-driven decision-making.</li></ul>BenefitsThis is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.Job Type: Full-timePay: Up to ﷼11,000.00 per month

Customer Service Team Leader

Explore 1226+ People operations manager in Riyadh this January. Find roles across top companies and apply now to boost your career.

1226 people operations manager jobs IN Riyadh

People Operations Manager

People Operations Manager

Operations Manager

Riyadh Station Manager

Senior House Manager

Warehouse Manager - Noon Minutes

Customer Service Team Leader