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pharmacy benefits operations specialist remote

EmblemHealth

<div></div><div><div>Summary of Job</div><div>
Support eligibility and benefits configuration and deployment, including collaboration with pharmacy benefits manager (PBM) and Cognizant, formulary teams, for configuration. Responsible for Quality Assurance and Testing for operations and implementations. Coordinate and manage the pharmacy plan/ benefit design implementation process in partnership with PBM to ensure the accuracy and timeliness of members&rsquo; pharmacy benefit administration for superior member experience.</div><div>
Responsibilities</div><ul><li>
Maintain in-depth understanding of and ability to create and maintain plan/benefit design rules and limitations to include: Adjudication rules, Clinical rules, Payment rules, and Plan/group management. 
</li><li>
Partner with Sales and Product teams, assist in developing pharmacy benefit plan designs, meeting client requests, Health Plan strategic/ business parameters and all regulatory and other oversight agencies&rsquo; requirements. 
</li><li>
Responsible for creating and maintaining plan/benefit design documentation to support internal and external requirements 
</li><li>
Lead communication and coordination between Health Plan and PBM for receipt of required information for claims adjudication system set up, reporting and claim adjudication process. 
</li><li>
Assess all requests for new/ changes to plan benefit information to ensure compatibility with PBM claim adjudication logic. 
</li><li>
Submit accurate and complete requests to the PBM for new and changing benefit plan designs. 
</li><li>
Test pharmacy benefit plan designs for accuracy and alignment with business requirements. 
</li><li>
Serve as liaison to PBM to troubleshoot and resolve benefit-related questions/ issues, researching plan/benefit design options and requirements. 
</li><li>
Participate in PBM implementation meetings as required. 
</li><li>
Review and approve PBM benefit set up requirements. 
</li><li>
Perform claim testing to ensure accurate claim adjudication. 
</li><li>
Work with the pharmacy clinical team to implement formulary updates in the claim adjudication system. 
</li><li>
Participate in the research and resolution of claims adjudication-related discrepancies, errors, and problems. 
</li><li>
Acts as a resource to operational areas in support of the pharmacy claims adjudication process and responding to issues related to plan/ benefit design. 
</li><li>
Conduct quarterly audits of pharmacy benefit configurations to ensure alignment with plan design, regulatory requirements, and accurate claim adjudication across all lines of business. 
</li><li>
Recommend streamlined work processes and systems that impact plan/ benefit design to create efficiency and quality outcomes. 
</li><li>
Maintain acceptable and appropriate quality levels and production SLA response time. 
</li><li>
Perform other projects and duties as assigned</li></ul>
<div><div>Qualifications</div><ul><li>
Bachelor&rsquo;s degree. 
</li><li>
Pharmacy Technician Certification (Required) 
</li><li>
Additional years of related experience may be considered in lieu of degree (Required) 
</li><li>
Ability to perform in office environment with extended periods of sitting, using telephone, and viewing computer screens (Required) 
</li><li>
Ability to prioritize tasks daily and trouble shoot urgent customer issues to successful completion (Required) 
</li><li>
Advanced knowledge of MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required) 
</li><li>
Exceptional problem solving, analytical, interpersonal and communication skills to resolve issues within Operations (Required) 
</li><li>
Professionally skilled in verbal and written communication (Required) 
</li><li>
Meticulous organization skills, with the ability to multi-task, and ability to make sound decisions in a timely and independent manner (Required)</li></ul>
</div><div>Additional Information
<ul><li>Requisition ID: 1000003022</li>
<li>Hiring Range: $56,160-$99,360</li></ul></div></div>

Pharmacy Benefits Operations Specialist - Remote

Associated Veterinary Partners

<div>Inventory Manager (part-time or full-time) 
Location: Sheepshead Bay Veterinary Hospital - Brooklyn, New York
About The Role:
Sheepshead Bay Veterinary Group, part of Associated Veterinary Partners (AVP), is seeking a highly organized and experienced Inventory Manager to support our fast-paced, high-volume hospital. Our hospital operates 7 days a week and requires a strong inventory system to support continuous patient care and weekend demand. This is a hands-on, in-hospital role that works closely with doctors, technicians, and leadership to ensure inventory supports the flow of the hospital without disruption.
When not performing inventory-related responsibilities, this role functions as a lead team member on the hospital floor, working alongside the Practice Manager to support daily operations. Hours outside of inventory responsibilities will be scheduled based on hospital needs and performed in the capacity of a CSR, Veterinary Assistant, or Veterinary Technician.
What You'll Do<ul><li>
Perform weekly inventory counts and manage stock levels</li><li>
Place and track inventory orders aligned with hospital demand</li><li>
Receive, unpack, and verify deliveries against packing slips</li><li>
Stock inventory using FIFO and maintain organization of pharmacy and storage areas</li><li>
Monitor expiration dates, reduce waste, and identify trends</li><li>
Track back ordered items and communicate alternatives to doctors</li><li>
Maintain controlled substance logs and ensure compliance</li><li>
Complete quarterly inventory counts and assist with additional inventory counts as needed to support hospital and company operations</li><li>
Assist with special orders, including prescriptions and vendor communication</li><li>
Act as a lead team member on the hospital floor, supporting daily operations alongside the Practice Manager when not performing inventory responsibilities</li></ul>
What We're Looking For<ul><li>
Previous inventory management experience required</li><li>
Veterinary hospital experience strongly preferred
</li><li>Strong organizational and time management skills
</li><li>High attention to detail and accountability
</li><li>Ability to multitask in a fast-paced environment
</li><li>Strong communication and teamwork skills
</li></ul>Compensation, Benefits &amp; Other Details<ul><li>
Pay range: $28&ndash;$31 hour depending on experience</li><li>
Part-time or full-time opportunity
</li><li>Part-time minimum: 25 hours per week
</li><li>Hospital-based position (not remote)
</li><li>Comprehensive Benefits: Health, vision, and dental insurance</li><li>
401(k), and PTO</li></ul></div>

Inventory Manager

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
A Brief Overview
Administers operational support to clinical pharmacy staff. Conducts outreach to providers, pharmacists, and members. Supports day-to-day processes, reviews data, and documents relevant interactions. 
Position Summary
Primary responsibility is supporting Formulary Alternative Outreach Program for Medicare Part D. The Clinical Support Technician will support the operations of the Retro DUR (Drug Utilization Review)/Scorable Action Items (SAI) Clinical Pharmacy staff. This will include outreach calls to providers, pharmacists, and members. Responsibilities also include managing day-to-day processes, analyzing data, organizing and documenting all relevant interactions.<ul><li>
Executes both routine and non-routine business support tasks for the Clinical Pharmacy Support area under limited supervision, referring deviations from standard practices to managers.</li><li>
Follows area protocols, standards, and policies to provide effective and timely support.</li><li>
Conducts reviews to ensure members receive the appropriate therapy as approved by the provider, determines therapy timelines, and determines claim appropriateness.</li><li>
Initiates education for providers and pharmacies on medication options, enhancements, and alternative therapy options for members.</li><li>
Communicates with pharmacies to verify claim information and reverse unnecessary claims.</li><li>
Ability to solve problems and make decisions independently</li><li>
4+ years&rsquo; work experience</li><li>
Responsible for making prescriber and or pharmacy outreach which includes reviewing formulary vs. non-formulary prescription claims.</li><li>
Ensure member is receiving the appropriate therapy as approved by the provider and determine length of therapy and establish if current claims are appropriate.</li><li>
Review therapeutic duplication data and contact providers and pharmacies to establish correct therapy for members.</li><li>
Responsible for prescriber outreach for specific Scoreable Action Item initiatives. Work with team Pharmacist to investigate specific cases of overutilization including potential member outreach to ensure member has received products that have been dispensed under plan.</li><li>
Maintain expert knowledge in most areas of pharmacy operations. Ability to analyze and interpret various types of complex claim data under member plans. Work with pharmacies to verify claims information and reverse unnecessary claims.</li><li>
Identify opportunities for improvement in departmental and pharmacy operations with recommendations for modes of resolution.</li><li>
Train, coach, and mentor new Clinical Support Technician Staff.</li></ul>
Work from Home: Monday - Friday
Schedule: Monday - Friday, 8:00a - 5:00p local time 
Required Qualifications<ul><li>
4 or more years&rsquo; relevant experience</li><li>
Valid Pharmacy Technician Certification (PTCB or ExCPT)</li><li>
Working knowledge of Microsoft Outlook and Teams</li><li>
Ability to interpret Pharmacy Claims data</li><li>
Proficiency in computerized pharmacy systems and software applications</li><li>
Previous provider/pharmacy outreach experience</li><li>
Ability to perform duties with minimal supervision</li><li>
Proficient knowledge of Brand/Generic drug names</li></ul> 
Preferred Qualifications<ul><li>
Managed Care experience</li><li>
Advanced knowledge of Microsoft Office applications</li><li>
Understanding of medical and pharmacy terminology</li></ul>
Education<ul><li>
High School Diploma or equivalent</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 04/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Clinical Pharmacy Support Technician

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Job Purpose and Summary:
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system &ndash; and their personal health care &ndash; by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients&rsquo; prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State&rsquo;s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.
A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:<ul><li>
Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health</li><li>
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment</li><li>
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems</li><li>
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.</li><li>
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients</li><li>
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business</li><li>
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security</li><li>
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification</li></ul>
Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:<ul><li>
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines</li><li>
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions</li><li>
Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements</li><li>
Reviewing and collecting patient information; tracking and documenting for each applicable patient</li><li>
Monitoring and managing vaccine supplies</li></ul>
Required Qualifications:<ul><li>
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification<ul><li>
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age</li><li>
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program</li></ul></li><li>
State-level licensure and national certification requirements vary by state, click here to learn more.</li></ul>
Essential Functions:
<ul><li>Regular and predictable attendance, including nights and weekends</li><li>
Ability to complete required training within designated timeframe</li><li>
Attention and Focus:<ul><li>
Ability to concentrate on a task over a period of time</li><li>
Ability to pivot quickly from one task to another to meet patient and business needs</li><li>
Ability to confirm prescription information and label accuracy, ensuring patient safety</li></ul></li><li>
Customer Service and Team Orientation:<ul><li>
Actively look for ways to help people, and do so in a friendly manner</li><li>
Notice and understand patients&rsquo; reactions, and respond appropriately</li></ul></li><li>
Communication Skills:<ul><li>
Use and understand verbal and written communication to interact with patients and colleagues</li><li>
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times</li></ul></li><li>
Mathematical Reasoning:<ul><li>
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day&rsquo;s supply, and/or number of full bottles and additional bottles needed to fill a prescription</li></ul></li><li>
Problem Resolution:<ul><li>
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options</li></ul></li><li>
Physical Demands:<ul><li>
Be mobile and remain upright for extended periods of time</li><li>
Lift, scan, and bag items</li><li>
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items</li><li>
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm</li><li>
Extend hand(s) and arm(s) multiple directions to place, move, or lift items</li><li>
Control precision; quickly adjust machines to exact positions</li><li>
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist</li><li>
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts</li><li>
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.</li><li>
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately</li><li>
Have the ability to receive detailed information through oral communication</li></ul></li><li>
Any additional tasks as directed by Supervisor or Manager</li></ul>
Preferred Qualifications:<ul><li>
1-3 years previous experience as a Pharmacy Technician</li><li>
Previous experience in a pharmacy, retail, medical, or customer service setting</li><li>
Ability to work in the home store, and across the market in other locations, to meet business needs</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$19.00 - $29.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Pharmacy Technician

COMPASS Pathways

<div><div>Company introduction:

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.
We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area.
We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways.</div>
Job overview:
Our Senior Director, National Commercial and Medicare Account Management is accountable for building and leading the national payer Account Director team, responsible for driving formulary access and coverage for COMP360 across national and regional payers and PBMs across Commercial and Medicare channels, ahead of and through launch.

The right person should be both a strategic architect and hands-on relationship owner, responsible for translating the COMP360 value proposition into sustainable coverage wins, while partnering internally with HEOR, Medical Affairs, Government Affairs, and Commercial Operations to ensure payer strategies are fully executed with precision.

Location: Remote on the East Coast in the United States or Hybrid in our New York City office

Reports to: Senior Director, National Account Management.

Roles and responsibilities 
(Include but are not limited to):

National Payer Account Strategy and Execution
<ul>
<li>Work closely with the Senior Director to develop and execute national account strategies across commercial and Medicare payers and PBMs to drive optimal formulary positioning for COMP360 at launch</li>
<li>Stay current with market forces impacting and driving behaviors of payers and PBMs, and incorporate those variables into proposed account strategies as necessary and appropriate</li>
<li>Lead account-level planning and prioritization, profiling key payer decision-makers including Pharmacy Directors, Medical Directors, Clinical Pharmacy and Finance leads, and P&amp;T committee members</li>
<li>Establish and own strategic relationships with national and regional payer accounts, as part of leading their team to serve as the primary interface for coverage, contracting, and access discussions</li>
<li>Identify and proactively address barriers to formulary inclusion, developing tailored strategies to support timely P&amp;T reviews and coverage policy development</li>
</ul>
Value Communication and Pull-Through
<ul>
<li>Articulate the clinical and economic value proposition of COMP360 to payer audiences, integrating HEOR evidence, budget impact models, and real-world data to support coverage and access decisions</li>
<li>Partner with the Senior Director, National Account Management on pricing and contracting strategy, ensuring payer proposals are commercially sound and aligned with government pricing compliance requirements</li>
<li>Lead team to execute pull-through initiatives following formulary wins and develop responsive strategies to address coverage challenges in complex or restricted downstream payer accounts</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Partner closely with HEOR, Medical Affairs, Government Affairs, and Commercial Operations to align account strategies with the broader market access and commercial framework</li>
<li>Collaborate with Commercial Operations on field-facing payer communication tools, formulary grids, and access updates that enable effective sales execution</li>
<li>Represent the payer perspective internally, providing strategic guidance to leadership on coverage risks, opportunities, and competitive landscape dynamics</li>
</ul>
Team and Capability Building
<ul>
<li>Build and lead a high-performing National Account Director team responsible for securing coverage by Commercial and Medicare payers and PBMs</li>
<li>Work with the Senior Director to establish operating rhythms, KPIs, and account reporting frameworks to track performance and ensure accountability across payer segments
</li></ul>Candidate Profile:
<ul>
<li>10+ years in pharma/biotech market access, with significant direct experience in national payer account management across commercial and Medicare payers and PBMs</li>
<li>Proven track record securing formulary access for launch-stage specialty or breakthrough products; CNS/psychiatry or novel treatment modality experience a strong plus</li>
<li>Deep knowledge of US payer landscape, formulary decision-making processes, utilization management, and prior authorization design</li>
<li>Ability to translate HEOR and health economic data into compelling value narratives for payer audiences</li>
<li>Hands-on launch experience at a growth-stage biotech; comfortable building function infrastructure including processes, tools, and teams from scratch</li>
<li>Exceptional stakeholder management skills; equally credible with external payer accounts and internal cross-functional partners</li>
<li>Bachelor's degree required; advanced degree in Business, Public Health, Health Economics, or Pharmacy preferred</li>
<li>Mission and values-aligned leader, passionate about expanding access to mental health innovation; demonstrates Compass' values: Compassion, Boldness, Inclusion, Rigour</li>
</ul><div><h2 class="jobSectionHeader">Benefits &amp; Compensation:</h2>

For an overview of our benefits package and compensation information, please visit &quot;Working at Compass&quot;.
<h2 class="jobSectionHeader">
Equal opportunities:</h2> 

Reasonable accommodation 
 
We are committed to building a workplace where everyone's wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.

UK applicants

We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.

US applicants

Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.
<h2 class="jobSectionHeader">
Sponsorship:</h2>

Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.
<h2 class="jobSectionHeader">
Data Privacy:</h2>

All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.</div></div>

Senior Director, National Commercial Account Management

Stepful

<div>About Stepful:
Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners&mdash;regardless of background or circumstance&mdash;launch high-demand healthcare careers.
In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens.
Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.
We&rsquo;re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most
Our values:
We credit much of our success to our exceptional team. We&rsquo;re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:<ul><li>
Care first: We do whatever it takes for our students to succeed.</li><li>
Learn quickly: We test, learn with data, and iterate.</li><li>
Build together: We win when we rely on each other.</li><li>
Own it: We show up, take initiative, and show pride.</li></ul>
The opportunity:
As the Director of Nursing &amp; Respiratory Operations, you will be responsible for building, maintaining and scaling our nursing and respiratory programs. You will become a subject-matter expert and experiment with solutions that can support 10x growth in active students. You will work cross-functionally with Product, Sales, Customer Success, and Operations to advance a key pillar of Stepful's growth story, and will oversee a team of Program Directors, instructors, and coordinators.
This role is ideal for a strong operator who is passionate about expanding access to healthcare careers and delivering measurable student outcomes.
This role reports to the Vice President, Learning, is New York-based, and involves bi-monthly travel to Missouri.
What you&rsquo;ll do:<ul><li>
Own the end to end program delivery of our nursing programs, with the opportunity to expand to other degree-granting programs</li><li>
Develop and execute innovative initiatives and experiments to accelerate nursing enrollment, student retention, and program scale</li><li>
Lead the in-person operations and integration of an acquired nursing college, with a lens towards expanding remote and online delivery</li><li>
Collaborate regularly with our Curriculum, Product, Policy, Sales, and Customer Success teams to meet the high bar of regulators and accreditors, provide an exceptional student experience, and deliver impactful results for our healthcare provider clients.</li></ul>
What you&rsquo;ll bring:<ul><li>
You are passionate about helping students change their lives through access to education</li><li>
You thrive in a fast-paced, ambiguous environment</li><li>
You are highly analytical, taking a structured approach to breaking down complex problems</li><li>
You have excellent communication skills that reflect in clear and concise writing and presenting</li><li>
You are an expert collaborator who is able to lead through influence and coordinate diverse stakeholders at various levels</li><li>
You are willing to do whatever it takes to get the job done successfully and maintain a high bar for execution</li><li>
You learn quickly through experimentation</li><li>
You have 7+ years of experience, including in an operational role at a high growth startup</li></ul>
Bonus points if:<ul><li>
You worked in healthcare or EdTech</li><li>
You&rsquo;ve led a team of clinicians, program directors or instructors</li><li>
You have experience in remote educational delivery (online teaching, virtual simulations, virtual reality etc.)</li></ul>
Interview Process:<ul><li>
Introductory call with Talent Acquisition team member</li><li>
Interview with Hiring Manager</li><li>
Take-Home Assignment</li><li>
Virtual Panel Interview</li><li>
On-Site Panel Interview</li></ul>
Benefits and Compensation:<ul><li>
Meaningful Equity Stake</li><li>
Subsidized Medical, Dental, and Vision insurance plan options</li><li>
401(k)</li><li>
FSA, HSA and commuter benefits</li><li>
Learning stipend</li><li>
Open vacation policy, including:<ul><li>
Guidance of 15 days PTO annually</li><li>
Stepful closed the last week of December</li><li>
15 work-from-anywhere days</li><li>
10 public holidays observed for 2026</li></ul></li></ul> 
The target base salary range for this opportunity is $180,000 - $210,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
Compensation Range: $180K - $210K</div>

Director, Nursing & Respiratory Operations

Work From Home Co.

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 This is a remote position.
 
 
 We are seeking a motivated and detail-oriented
 
 Remote Guest Experience Specialist
 
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
 
 
 
 Requirements
 
 
 
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 Previous experience in customer service, hospitality, call center, or administrative roles preferred
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 Strong written and verbal communication skills
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 Comfortable working independently in a remote environment
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 Basic computer skills and ability to learn new systems quickly
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 Reliable internet connection and a distraction-free workspace
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 Strong attention to detail and organizational skills
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 Positive attitude and solution-focused mindset
 
 
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 Key Responsibilities
 
 
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 Respond to customer inquiries via email, chat, and phone in a timely and professional manner
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 Assist with service requests, scheduling updates, and general account support
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 Provide clear information about available services and options
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 Maintain accurate records using internal systems and CRM tools
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 Resolve basic customer concerns and escalate complex issues when necessary
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 Follow internal processes to ensure quality and consistency
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 Support team initiatives and ongoing customer experience improvements
 
 
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 Benefits
 
 
 
 Benefits
 
 
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 Remote work flexibility
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 Competitive pay with performance-based opportunities
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 Flexible scheduling options
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 Ongoing training and professional development
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 Supportive and collaborative team environment
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 Advancement opportunities based on performance
 
 
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 Equal Opportunity
 
 
 
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
 
 
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Remote Guest Experience Specialist

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