at&t customer representative

customer service specialist Jobs in Miami

customer service specialist

front office supervisor (experience associate) Jobs in Miami

patient access representative 2 Jobs in Miami

patient access representative 2

patient representative call center Jobs in Miami

patient representative call center

pharmacy customer service associate

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul>
Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>
Operations<ul><li>
Provides customers with courteous, friendly, fast, and efficient service.</li><li>
Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul>
Training &amp; Personal Development<ul><li>
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul> 

Basic Qualifications 
<ul><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul> 

Preferred Qualifications 
<ul><li>
Prefer six months of experience in a retail environment.</li><li>
Prefer to have prior work experience with Walgreens.</li><li>
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>
Prefer good computer skills.</li><li>
Prefer the knowledge of store inventory control.</li><li>
Prefer PTCB certification.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records. 
 
An Equal Opportunity Employer, including disability/veterans. 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
Salary Range: $16 - $18 / Hourly</div>

Pharmacy Customer Service Associate

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

FirstService Residential

<div>Description 
 
 
Job Overview:
 
As a Front Desk Associate, you&rsquo;ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. 
 
Your Responsibilities: 
<ul><li>
Demonstrates excellent customer service, communication, and time management skills.</li><li>
Monitors Emergency Response System.</li><li>
Greets and directs Residents, guests, and invitees.
</li><li>Monitors and controls Electronic Security Control Systems.</li><li>
Responds to emergency situations in a timely and efficient manner.</li><li>
Monitors and controls access to the building.</li><li>
Maintains daily log, records, and forms.
</li><li>Resolves and follows-up on all complaints/issues.
</li><li>Maintains a safe and secure environment throughout the building/property(s).</li><li>
May be assigned other duties by the on-site property manager.</li><li>
Follows safety procedures and maintains a safe work environment.</li><li>
Other duties as required.</li></ul> 
 
Skills &amp; Qualifications:
 
<ul><li>High school diploma or equivalency preferred.
</li><li>College level courses in business or hospitality preferred.
</li></ul><ul><li>Two (2) to three (3) years of business experience preferred.</li><li>
Computer literacy: command of information system hardware/software is preferred.</li><li>
Effective written and verbal communication skills.
</li><li>Multiple language fluency is desirable.</li>
Strong customer service, communication and interpersonal skills required. 
<li>
</li></ul> 
 
 
Physical Requirements:
 
 
<ul><li>Ability to lift 30 &ndash; 50 lbs.
</li><li>Work in an upright standing or sitting position for long periods of time.
</li><li>Handle, finger, grasp and lift objects and packages.
</li><li>Reach with hands and arms.
</li><li>Communicate, receive, and exchange ideas and information by means of the spoken and written word.</li><li>Ability to quickly and easily navigate the property/building as required to meet the job functions</li><li>Complete all required forms.
</li><li>Ability to work extended hours and weekends based on project requirements.
</li><li>Ability to respond to emergencies in a timely manner.</li></ul> 
 
Schedule: Saturday &amp; Sunday 7am-3pm Monday &amp; Tuesday 11pm-7am Wednesday &amp; Thursday OFF Friday 3pm-7am 
 
What We Offer:
 
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
 
 
Compensation: $18 per hour 
 
Disclaimer: 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 
 
 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Front Desk Staff

HCLTech

Skill: Field Support TechnicianMinimum Experience 3+ Years of Field Services/Support TechnicianAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.<ul><li>As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:</li><li>Provide customer facing end-user support that includes:</li><li>Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.</li><li>Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.</li><li>Perform onsite updates, Configuration changes, or Software installations.</li><li>Provide onsite technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li><li>Provide Hand and Feet support for network data and voice devices</li><li>FSO Telecom task:</li><li>Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)</li><li>Configuration of phones using SOP and Phones movement.</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team</li></ul>Desired Qualifications:<ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience</li><li>One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.</li><li>Ability to install software for and troubleshoot a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites or cluster</li><li>Provide assistance for network relates issues</li><li>Should be able to lift weight up to 30 lbs at waist level</li><li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li><li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user&rsquo;s desk</li><li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li><li>Update the circuit inventory and vendor details for service provider to network voice team.</li><li>Coordination with local vendor for ISP, OEM, channel partner and different team.</li></ul>HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.Job Type: Full-timePay: $42,000.00 - $68,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>field service support technician: 3 years (Required)</li></ul>Work Location: On the road

Field Support Technician

pipe dreams tobacco shop llc

Overview Join our vibrant Smoke Shop Pipe Dreams Tobacco Shop as a Retail Associate and become a key player in delivering an exceptional customer experience! This energetic role is perfect for motivated individuals who thrive in a dynamic retail environment. You will be the friendly face that guides customers through our diverse product offerings, provides expert advice, and ensures our shop remains inviting and well-stocked. If you&rsquo;re passionate about tobacco products, accessories, and creating a welcoming atmosphere, this is your chance to shine! We are committed to fostering a positive work environment where your enthusiasm and skills can flourish.Responsibilities<ul><li>Greet customers warmly and assist them in selecting products, including pipes, tobacco, accessories, and other merchandise</li><li>Conduct product demonstrations to educate customers about new or featured items</li><li>Operate the POS (Point of Sale) system efficiently for sales transactions, returns, and exchanges</li><li>Maintain merchandising standards by organizing displays, restocking shelves, and ensuring the shop looks appealing at all times</li><li>Handle cash and perform accurate cash handling and cashiering duties with attention to detail</li><li>Provide excellent customer service by addressing inquiries via phone or in person with professionalism and courtesy</li><li>Upsell complementary products to enhance customer satisfaction and increase sales opportunities</li><li>Assist with inventory management, stock replenishment, and basic math calculations for daily operations</li></ul>Experience<ul><li>Previous retail sales experience preferred, especially in tobacco shops or grocery store environments</li><li>Supervising experience is a plus, demonstrating leadership skills and team coordination abilities</li><li>Bilingual skills are highly valued to serve a diverse customer base effectively</li><li>Strong communication skills with excellent phone etiquette for engaging with customers remotely or over the phone</li><li>Experience in product demos, merchandising, stocking, and retail math will help you succeed in this role</li><li>Familiarity with POS systems, cash handling procedures, and retail sales processes is essential</li><li>Ability to work in a fast-paced environment while maintaining attention to detail and delivering outstanding customer service</li></ul>Join us at Pipe Dreams Tobacco Shop where your energy fuels our success! We&rsquo;re dedicated to providing an engaging workspace that values your skills while offering opportunities for growth. If you&rsquo;re ready to bring your passion for retail and tobacco products into a lively setting, we want to hear from you!Pay: From $12.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Customer Service At Pipe Dreams Tobacco Shop Smoke Shop

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
HCA PM FSE<h1 class="jobSectionHeader">
Job Description</h1>
We are the makers of possible 
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities. 
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of Miami/ Fort Lauderdale, FL. Company vehicle provided. 5% overnight travel possible and a valid driver&rsquo;s license is required.
Relocation Assistance MAY be available for the right candidate.
Work Schedule Monday to Friday 8-5, on call rotation on weekends and after hours.
Responsibilities:<ul><li>
Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, responding to work orders by diagnosing, servicing, and resolving hardware and software issues while maintaining thorough documentation of all activities.</li><li>
Implement preventive maintenance programs and support BD's Sales and Implementation teams while demonstrating superior problem-solving abilities for both hardware and software components of the Pyxis systems.</li><li>
Deliver efficient field services to customers including installations, repairs, calibrations, and in-service training, ensuring all services are completed in a timely manner according to customer support agreements.</li><li>
Maintain comprehensive knowledge of corporate policies and procedures, including proper handling of customer complaints and Medical Device Reporting requirements, while providing accurate documentation of field activities and expenses.</li><li>
Commit to ongoing professional development through continuous training on company products and applications, attending management-approved seminars and training sessions with the goal of advancing skills and progressing to the next career level within 3-5 years.</li></ul>
Minimum Requirements:<ul><li>
High School Diploma</li><li>
3-5 years of related work experience or a combination of Hardware/Software/IT experience</li><li>
24x7 on-call experience in a customer-facing/field service environment, required</li><li>
Computer electronics, Windows OS, network experience, required</li><li>
Medical device or electromechanical device service/repair experience, required</li><li>
Customer Support Certification, required</li><li>
Must be able to work within defined processes and methodologies with minimal degree of supervision</li><li>
Must possess and maintain a valid driver's license and meet BD's auto safety standards.</li></ul>
Preferred Requirements:<ul><li>
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus</li></ul> 
Physical Requirements:<ul><li>
Demonstrated ability to operate various powered tools including drills and powered screwdrivers, as well as manual tools such as sockets, crescent wrenches, and screwdrivers for extended periods during full workdays.</li><li>
Capable of maintaining multiple body positions (sitting, kneeling, squatting, bending, and standing) repeatedly throughout an 8-10 hour workday while assembling and repairing instrument suites.</li><li>
Sufficient strength to push and pull heavy objects mounted on casters safely and effectively as required by job duties.</li><li>
 Ability to perform precise fine motor tasks while reaching during extended work periods of 8-10 hours, maintaining accuracy and quality throughout the day.</li><li>
Qualified to drive for extended periods up to 6 hours, including in challenging and adverse weather conditions, while maintaining focus and safety standards.</li></ul>
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
USA CA - San Diego Bldg A&amp;B<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1>
At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$27.80 - $43.20 USD Hourly</div>

Field Service Engineer 2

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex problems when needed. This role ensures high-quality customer service, maintains accurate documentation, supports system access requests, and helps improve service desk processes. The position requires strong technical knowledge, problem‑solving abilities, and effective communication skills to support a diverse user community.<h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner.</li><li>
Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines.</li><li>
Monitors open call issues and escalates to appropriate IT resources.</li><li>
Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster.</li><li>
Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources.</li><li>
Provides follow up, communicates resolutions, issues and delays to users in a timely manner.</li><li>
Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis.</li><li>
Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc.</li><li>
Provides hardware and software support as needed.</li><li>
Delivers on commitments to user community within timeframes established by policy and procedure guidelines.</li><li>
Answers phones in a timely, courteous and professional manner.</li><li>
Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
A+ and/or N+ or equivalent experience</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
AA or AS or equivalent experience</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Service Desk Associate II

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