architect, cybersecurity, gcs (corporate)

manager, security engineering (corporate systems)

physical security network engineer (5727)

architect, cybersecurity, gcs (corporate) Jobs in Miami

information security specialist (5728) Jobs in Miami

information security specialist (5728)

lead cybersecurity engineer Jobs in Miami

lead cybersecurity engineer

manager, security engineering (corporate systems) Jobs in Miami

physical security network engineer (5727) Jobs in Miami

physical security network engineer 5727

GVI, Inc.

GVI Inc., a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Physical Security Network Engineer in Doral, Florida.Position Responsibilities:<ul><li>The Physical Security Network Engineer serves as key personnel and performs physical security tasks in support of USSOUTHCOM collateral and SCI Physical Security Programs.</li><li>Duties include responsibility for the ESS/LENEL network infrastructure, operation/maintenance (O&amp;M), and lifecycle; sustaining and maintaining all ESS and CCTV network infrastructure from the base-provided communication infrastructure demarcation point to all downstream devices as well as contractor-leased lines</li><li>Troubleshooting failures resulting from issues caused by external factors; and assisting in the installation, maintenance, and procurement of all PSE, ESS, and CCTV components.</li><li>Must obtain &ldquo;Lenel Certified Professional (LGE-Core, LGE-Access, and LGE-Enterprise)&rdquo; certification within 120 days after contract award.</li></ul>Position Requirements:<ul><li>Minimum of five (5) years of experience.</li><li>Active Top Secret security clearance (Interim Top Secret acceptable) based upon a Tier 5 investigation completed within the past five (5) years, and eligible for access to Sensitive Compartmented Information (SCI) and NATO information.</li><li>Must possess a current CompTIA Security + (SEC+) or equivalent certification.</li><li>Must possess a current CISCO Certified Network Associate (CCNA) certification or equivalent</li><li>Knowledge of the Federal Enterprise Architecture (FEA) and Department of Defense (DoD) Enterprise Architecture framework (e.g., SIPR, NIPR and Joint Worldwide Intelligence Communications Systems (JWICS) networks), and the Information Technology (IT)/Cybersecurity rules and regulatory authorities to develop and implement policies and planning concepts, and project management methods.</li><li>Knowledge of governing laws, regulations, precedents, and directives governing DoD security programs (e.g. information, personnel, physical, industrial, etc.).</li><li>Knowledge and perspective of the operational, procedural, and technical standards that achieve interoperability with other non-DoD Federal Government agencies</li><li>Proficient in using personnel security processing tools, including the DoD personnel security system of record (e.g., DISS, etc.) and National Background Investigation System (NBIS).</li><li>U.S. citizen (required for clearance and access).</li></ul>This position is located in Doral, Florida.Apply online: VEVRAA Federal ContractorThree Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Physical Security Network Engineer (5727)

GVI Inc., a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Physical Security System Administrator in Doral, Florida.Position Responsibilities:<ul><li>The Physical Security System Administrator serves as key personnel and performs physical security tasks in support of USSOUTHCOM collateral and SCI Physical Security Programs.</li><li>Maintaining proficiency in the use of the Electronic Security System (ESS)/LENEL system</li><li>Maintaining a sustainable database for all USSOUTHCOM security containers, combination locks, Standard Forms 700, alarm testing, physical security assessments, certified secure rooms, and SCI facilities</li><li>Maintaining expendable supplies inventory and equipment lifecycle</li><li>Ensuring the PHYSEC Vault is properly maintained in a clean and organized manner.</li><li>Must obtain &ldquo;Lenel Certified Professional (LGE-Core, LGE-Access, and LGE-Enterprise)&rdquo; certification within 120 days after contract award.</li></ul>Position Requirements:<ul><li>Minimum of five (5) years of experience.</li><li>Active Top Secret security clearance (Interim Top Secret acceptable) based upon a Tier 5 investigation completed within the past five (5) years, and eligible for access to Sensitive Compartmented Information (SCI) and NATO information.</li><li>Must possess a current CompTIA Security + (SEC+) or equivalent certification.</li><li>Must possess a current CISCO Certified Network Associate (CCNA) certification or equivalent.</li><li>Knowledge of governing laws, regulations, precedents, and directives governing DoD security programs (e.g. information, personnel, physical, industrial, etc.).</li><li>Proficient in using personnel security processing tools, including the DoD personnel security system of record (e.g., DISS, etc.) and National Background Investigation System (NBIS).</li><li>Knowledge of the Federal Enterprise Architecture (FEA) and Department of Defense (DoD) Enterprise Architecture framework (e.g., SIPR, NIPR and Joint Worldwide Intelligence Communications Systems (JWICS) networks), and the Information Technology (IT)/Cybersecurity rules and regulatory authorities to develop and implement policies and planning concepts, and project management methods.</li><li>U.S. citizen (required for clearance and access).</li></ul>This position is located in Doral, Florida.Apply online: VEVRAA Federal ContractorThree Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.Benefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Physical Security System Administrator (5726)

Carnival Cruise Line

<div>The GCS - Security Architecture function is responsible for the development of technical security design specifications, integration specifications, standards, requirements, and implementation of appropriate technology architectures to mitigate risks to Carnival Corp and customer information assets. This position will work with all global brands as a project resource providing guidance and signing off on project implementations, firewall change requests and provide general guidance on Cybersecurity best practices. 
Essential Functions:<ul><li>
Work with brand IT teams and/or Business stakeholders on their projects to ensure that new systems and/or applications meet security best practices, published minimum security requirements, corporate standards, and policies.</li><li>
Provide security architecture and consulting services to business units and IT/OT-Maritime organizations.</li><li>
Research, test and implement security tools to scan, monitor and protect computing and networking environments.</li><li>
Document and transition security tools to security operations teams.</li><li>
Review network designs, applications data flows, system integrations and provide appropriate signoff</li><li>
Create high level network designs for GCS security tools and reference architectures documentation</li><li>
Review system design of existing applications/systems utilizing a common framework to identify potential vulnerabilities and gaps in the system, helping to mitigate cyber risks and protect sensitive data by proactively addressing potential threats before they can be exploited.</li><li>
Build, support and mature GCS security tools and architectural review process</li><li>
Develop hardening standards for networking and computing environments using industry best practices.</li></ul> 
Knowledge, Skills &amp; Abilities:<ul><li>
Scope: Experience in Security Architecture, designing secure systems and architectures that can withstand cyber threats. Ability to communicate Cyber security architecture in non-technical terms to business stakeholders. Understanding of AI related Cybersecurity risks. Understanding of OT (Operational Technology) Cybersecurity risks.</li><li>
Problem solving: Creating, evaluating, and managing security architectures that align with business goals. Translating technical needs for stakeholders to resolve conflicts and gain agreement on solutions that align with Cybersecurity best practices and enterprise Standards and Policies.</li><li>
Impact: Contribute to technical designs that enforce secure, resilient, and compliant technology infrastructures that protect critical data.</li></ul> 
Qualifications:<ul><li>
Bachelor's degree in Cyber Security (Master's degree a plus). Recognized industry Cybersecurity Certifications such as CISSP.</li><li>
Cloud environment (Azure, AWS, GCP) security and design. Application/Web/API/Container Security. Extensive knowledge of Windows, Linux, Network and Cloud Security and Cybersecurity best practices. Understanding of IAM and Least Privileged access models.</li><li>
5+ Cyber Security in Large Enterprise setting</li><li>
Solid understanding of Cybersecurity risks in architectural designs and recommending mitigating controls. Key experience should includes cloud security (Azure/AWS/GCP), identity and access management (IAM), network segmentation, encryption, threat modeling within Enterprise IT and OT environments. Strong communication and strategic leadership skills are vital for aligning security with business goals.</li></ul> 
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 
This position is classified as &ldquo;in-office.&rdquo; As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:<ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul> 
#Corp
#LI-Hybrid
#LI-SH1<div>
<div><div><div><div>About Us
Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. 
 
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
<div></div>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
<div></div>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
<div>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf</div>
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</div></div></div></div></div></div><div></div>

Architect, Cybersecurity, GCS (Corporate)

<div>ADP is hiring a Lead Cybersecurity Engineer, focused on Microsoft Collaboration &amp; Automation Technologies
Are you ready to help us design the future-state to secure and govern our Data?
ADP is a Fortune 500 leader in business solutions, and data is at the core of our operations. We are hiring an experienced Lead Cybersecurity Engineer to join our Data Security Services (DSS) team. As part of the larger Zero Trust Services (ZTS) team, you will be instrumental in designing the future state of data security and governance across our enterprise. 
 
This is a hybrid role based in our offices in Roseland, NJ, or Alpharetta, GA. We offer a balanced work-life environment that emphasizes in-person collaboration for team cohesion and innovation, while providing the flexibility that enables your best work. 
 
WHAT YOU'LL DO: 
As a Lead Cybersecurity Engineer, you will be a subject matter expert and hands-on leader, specializing in Microsoft technologies for data governance and collaboration. Your primary focus will be to secure our data through policy development, advanced automation, and technology integration.
<ul><li>Data Security Engineering:Lead the development, testing, and implementation of DLP rules and policies within our data security platform, Microsoft Purview, to control sensitive information flow.</li>
<li>Microsoft Technology Governance:Serve as a subject matter expert for securing and governing data within Microsoft technologies, including SharePoint Online, OneDrive, and Power Platform.</li>
<li>Automation Development:Create and implement automation solutions using Power Platform, PowerShell, or other scripting languages to enhance security incident response and streamline data governance processes.</li>
<li>Data Classification and Labeling:Drive and govern initiatives related to Microsoft Sensitivity Labels for data classification, encryption, and Information Rights Management (IRM).</li>
<li>Enterprise Integration:Integrate data security solutions with other enterprise platforms, including data scanning technologies (e.g., BigID, SecuritiAI) and data governance tools (e.g., Solidatus, Alation).</li>
<li>Strategic Advisement:Advise and coordinate with cross-functional teams to establish sustainable security processes that protect data while minimizing impact to end-users.</li>
<li>Reporting and Governance:Accurately report on the effectiveness of DLP policies and communicate security concerns to stakeholders at all levels.
</li></ul>TO SUCCEED IN THIS ROLE:
<ul><li>Experience:8+ proven years of experience as a Lead Cybersecurity Engineer, focusing on data security, data loss prevention, and Microsoft technologies. 
</li>
</ul><ul><li>Microsoft Security Stack:Deep expertise in Microsoft DLP (Purview), Sensitivity Labels, and security features within SharePoint Online and OneDrive.</li>
<li>Scripting &amp; Automation:Strong scripting and development skills, particularly with PowerShell and PowerPlatform (PowerApps, Power Automate).</li>
<li>Data Security:Hands-on experience with data classification, encryption, and Data Scanning Technologies (MS AIP / MIP Scanner, BigID, etc.).</li>
<li>Governance &amp; Compliance:Understanding of data governance principles and experience in developing and implementing security policies in a large enterprise.</li>
<li>Communication &amp; Collaboration:Excellent verbal and written communication skills, with a track record of effective collaboration and project coordination across teams.
</li></ul>ADDITIONAL VAULABLE SKILLS:
<ul><li>Consulting background as a subject matter expert.</li>
<li>Software development or automation background.</li>
<li>Experience with other data transfer technologies (e.g., IBM MFT, SDRs).</li>
<li>Familiarity with other data governance or analytics tools (e.g., Alation, Solidatus).
</li></ul><div>Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days &amp; Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Year* 
 
<ul><li>Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.</li></ul> 
</div>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Lead CyberSecurity Engineer

Royal Caribbean Group

<div><div><div><div><div>Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world 


We are proud to be the vacation-industry leader with global brands &mdash; including Royal Caribbean International Celebrity Cruises and Silversea Cruises &mdash; the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests 


The Royal Caribbean Group&rsquo;s AI &amp; Analytics Team has an exciting career opportunity for a full time Senior Engineer AIOps reporting to the Senior Manager Data Intelligence Operations 

The position is onsite and based in Miramar Florida 


The position is also not eligible for work authorization sponsorship 

<div>
Position Summary</div>

The Senior Engineer AIOps serves as a technical anchor for the reliability scalability and continuous improvement of Royal Caribbean Group&rsquo;s enterprise AI Generative AI (GenAI) and modern data platforms This senior-level role leads incident response drives operational maturity mentors junior team members and partners with platform engineering and data science teams to shape how AI and data systems are built deployed and maintained at scale The ideal candidate brings deep expertise in Microsoft Azure and Databricks strong command of LLM and GenAI tooling and the judgment to make sound architectural and operational decisions independently 


Essential Duties and Responsibilities
Leads the operational health and reliability of enterprise AI GenAI and data platforms<ul><li> ensuring high availability and performance</li>
Serves as the senior technical escalation point for L2/L3 production issues across AI and GenAI-enabled applications<li> including LLM-based services and RAG pipelines</li>
Designs and owns observability strategies for AI platform health covering availability latency throughput cost attribution<li> and model behavior drift</li>
<li>Leads root cause analysis for complex AI inference failures and drives permanent remediation across engineering and product teams</li>
Evaluates onboards and operationalizes new GenAI capabilities including Azure OpenAI Service Foundation Model APIs<li> and vector store solutions</li>
Defines operational standards SLAs and runbooks for AI platform services<li> championing a proactive operations culture</li>
Builds and operates AIOps pipelines that leverage GenAI to analyze incidents identify failure causes<li> and recommend remediation actions</li>
Integrates AIOps insights into CI/CD pipelines<li> validating deployments against known failure patterns and implementing AI-driven quality gates</li>
Owns the operational health of enterprise data platforms built on Azure and Databricks including governance table management<li> and job orchestration</li>
Leads cloud cost governance efforts for Databricks and Azure services<li> partnering with FinOps to optimize spend</li>
Enforces and continuously improves platform security posture including RBAC managed identity network policies<li> and secrets management</li>
Leads major incident response for platform outages produces high-quality RCAs<li> and drives post-incident improvements</li>
Mentors and guides junior engineers contributing to hiring onboarding<li> and skills development within the AI Ops team</li></ul> 
<div></div>
<div>
Qualifications Knowledge and Skills</div>
Bachelor&rsquo;s degree in Computer Science Engineering<ul><li> or related field required; Master&rsquo;s degree preferred</li>
</ul>7+ years of experience in platform operations cloud engineering AI/data platform support<ul><li> or site reliability engineering in enterprise environments</li>
Deep hands-on experience with Microsoft Azure including Azure OpenAI Service Azure AI Search Azure Data Factory Azure Monitor<li> and related data and AI services</li>
Expert-level experience with Databricks including Unity Catalog administration cluster and pool management Delta Lake operations<li> and job orchestration at scale</li>
Strong command of LLM and GenAI concepts including inference architectures RAG pipelines embeddings vector databases<li> and model serving patterns</li>
Proficiency in Python and SQL<li> with experience automating operational tasks and reviewing pipeline and application code</li>
Demonstrated ability to lead incident response independently produce high-quality RCAs<li> and drive cross-functional remediation</li>
<li>Experience with ITSM platforms (ServiceNow preferred) and formal incident and change management processes</li>
Strong communication skills able to translate complex technical issues into clear<li> actionable updates for both technical and non-technical stakeholders</li>
</ul>Expertise in AI and data platform operations observability<ul><li> and incident management</li>
<li>Proficiency in cloud cost optimization and FinOps practices</li>
Experience with CI/CD pipelines DevOps practices<li> and automation tools</li>
Strong understanding of platform security governance<li> and compliance requirements</li>
</ul><ul><li>Demonstrated ability to mentor and guide junior engineers</li>
Strong organizational analytical<li> and problem-solving skills</li>
<li>Ability to foster a culture of operational excellence and continuous improvement</li>
<li>Effective collaborator with cross-functional teams and external partners</li></ul> 
<div></div>

Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property 


We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon! 
<div></div>
<div>
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment 
</div></div></div></div></div> 
Nearest Major Market: Miami</div>

Senior Engineer, AIOps

US Department of Veterans Affairs

Biomedical Equipment Support Specialist

Mia Aesthetics

<div>Description:

At Mia Aesthetics, we are not just leading the way in plastic surgery&mdash;we're redefining it.
Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day! 
We are seeking a hands-on IT Systems Administrator to provide Tier 2 technical support and own the maintenance, administration, and continuous improvement of our end-user technology environment across multiple locations.
This role will serve as the escalation point for technical issues that cannot be resolved by Tier 1 support and will focus heavily on hardware lifecycle management, device provisioning, network-connected office equipment, and telephony/contact center system support.
The ideal candidate is highly organized, technically capable, and comfortable troubleshooting across multiple systems including workstations, mobile devices, printers, networking equipment, and business phone platforms. This person should be proactive in identifying recurring issues and driving long-term solutions&mdash;not just resolving tickets.
Requirements:

Tier 2 Technical Support: Serve as escalation point for Tier 1 Help Desk for complex technical issues. Troubleshoot and resolve issues related to:<ul><li>
Windows and Mac desktops/laptops</li><li>
Mobile devices and tablets</li><li>
Printers, scanners, and peripheral devices</li><li>
Network connectivity and Wi-Fi issues</li><li>
Software installations and configuration</li><li>
User account access and permissions</li><li>
Document resolutions and contribute to internal knowledge base articles.</li><li>
Monitor support queues and ensure SLA adherence.</li></ul>
Hardware &amp; Asset Management: Own the full lifecycle of company hardware including:<ul><li>
Procurement recommendations</li><li>
Imaging and deployment</li><li>
Inventory tracking</li><li>
Repairs and warranty claims</li><li>
Device replacement planning</li><li>
Secure decommissioning/disposal</li><li>
Maintain accurate asset inventory across all locations.</li><li>
Standardize workstation and device configurations.</li></ul>
Telephony &amp; Contact Center Support: Coordinate with vendors for escalated telecom incidents.
Administer and troubleshoot business phone systems including:<ul><li>
RingCentral / RingEX</li><li>
NICE / CXone</li></ul>
Support:<ul><li>
User provisioning/deprovisioning</li><li>
Call routing issues</li><li>
Queue configuration support</li><li>
Softphone/headset troubleshooting</li><li>
Call quality investigations</li></ul>
Office &amp; Clinic Technology Support: Perform site visits and hands-on troubleshooting when needed. Assist with new office/clinic technology setup. Support network-connected devices in clinics and offices including:<ul><li>
Printers
</li><li>Workstations on Wheels (COWs)</li><li>
Wi-Fi access points</li><li>
TVs / displays / conference room equipment</li></ul>
Microsoft &amp; Endpoint Administration: Administer, support, assist:<ul><li>
Microsoft 365</li><li>
Entra ID / Azure AD</li><li>
Intune / endpoint policies</li><li>
User onboarding/offboarding</li><li>
Device enrollment</li><li>
Security policy enforcement</li><li>
MFA/YubiKey setup and troubleshooting</li></ul>
Vendor &amp; Infrastructure Coordination<ul><li>
Work with ISPs, telecom providers, hardware vendors, and third-party support teams.</li><li>
Track recurring outages and escalate appropriately.</li><li>
Assist in documenting infrastructure issues and remediation plans.</li></ul>
Process Improvement &amp; Preventative Maintenance: Create and maintain support documentation and SOPs. Identify recurring support trends and recommend long-term fixes. Perform monthly audits on:<ul><li>
Hardware inventory</li><li>
Telecom health</li><li>
Device compliance</li><li>
Network and printer reliability</li></ul>
Required Qualifications<ul><li>
3&ndash;5+ years of experience in IT support, system administration, or infrastructure support.</li><li>
Experience providing Tier 2 or Tier 3 end-user support.</li><li>
Experience supporting both Windows and Mac environments.</li><li>
Experience with: Microsoft 365 Administration, Entra ID / Active Directory, Intune or similar MDM tools, RingCentral, NICE CXone, or similar telephony platforms
</li><li>Experience troubleshooting printers, Wi-Fi, and office hardware.</li><li>
Familiarity with networking concepts: DHCP, DNS, VLANs, VPN, Firewall basics</li><li>
Strong documentation and ticket management discipline.</li></ul>
Preferred Qualifications<ul><li>
Experience in a multi-site healthcare or contact center environment.</li><li>
Experience with BYOD environments and endpoint security controls.</li><li>
Experience with hardware procurement and asset lifecycle management.</li><li>
Familiarity with: SharePoint / Teams administration, Security tools such as SentinelOne, YubiKey or MFA implementations</li></ul>
Key Traits for Success<ul><li>
Strong ownership mentality</li><li>
Highly responsive and dependable</li><li>
Able to prioritize multiple urgent issues</li><li>
Comfortable working independently</li><li>
Process-oriented and detail-focused</li><li>
Excellent communication and customer service skills</li></ul></div>

IT Systems Administrator (End User Infrastructure & Telephony)

Explore 233+ Physical security network engineer 5727 in Miami this May. Find roles across top companies and apply now to boost your career.