project engineer

office administrator

marketing manager

project manager

sales manager

program manager

Easy Recruitment PK

Senior Technical Project Manager / Program Manager (Salesforce)Location: United Arab Emirates (UAE)Experience Required5&ndash;8 years of relevant experience in Technical Project Management / Program Management with strong Salesforce project delivery exposure.Employment Type: Full-timeJob SummaryWe are seeking an experienced Senior Technical Project Manager / Program Manager with a strong background in Salesforce project delivery. The ideal candidate will be responsible for managing end-to-end implementation and transformation projects, coordinating cross-functional teams, engaging stakeholders, and ensuring successful delivery within scope, timeline, and budget.The candidate must currently be based in the UAE and possess excellent communication, leadership, and stakeholder management skills.Key Responsibilities<ul><li>Lead and manage Salesforce implementation, enhancement, and integration projects.</li><li>Coordinate with business stakeholders, technical teams, vendors, and external partners.</li><li>Define project scope, timelines, milestones, risks, and resource planning.</li><li>Drive Agile/Scrum project execution and ensure timely delivery.</li><li>Monitor project performance and provide regular status updates to leadership.</li><li>Manage project governance, documentation, and reporting.</li><li>Ensure alignment between business requirements and technical solutions.</li><li>Handle escalation management, risk mitigation, and issue resolution.</li><li>Support change management and user adoption initiatives.</li><li>Collaborate closely with Salesforce architects, developers, QA teams, and business analysts.</li></ul>Required Skills &amp; Qualifications<ul><li>5&ndash;8 years of experience as a Technical Project Manager or Program Manager.</li><li>Strong experience managing Salesforce-based projects/programs.</li><li>Good understanding of Salesforce ecosystem, integrations, and CRM processes.</li><li>Proven experience in stakeholder management and cross-functional coordination.</li><li>Strong knowledge of Agile, Scrum, and project management methodologies.</li><li>Excellent communication and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>PMP, Scrum Master, or Salesforce certifications will be an added advantage.</li></ul>Work Location: In person

Salesforce Project Manager

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Rightangled

<div>
 We are looking for a dedicated and motivated Digital Marketing Manager to join our ever growing team. The ideal candidate will be able to work with multiple teams within the business to develop a strong digital marketing campaign across multiple channels.
 
 
 The role will be responsible for increasing brand awareness and analysing the effectiveness of campaigns to optimise success.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Create and execute a comprehensive digital marketing strategy to drive brand awareness, lead generation, and customer engagement across online channels
 </li>
 <li>
 Collaborate with the marketing and product teams to align digital initiatives with overall business goals and product launches
 </li>
 <li>
 Plan, launch, and manage digital campaigns across channels like social media, email
 </li>
 <li>
 Continuously monitor and optimise campaigns for performance, adjusting targeting, messaging, and budgets to maximise ROI
 </li>
 <li>
 Oversee the creation of digital content, including website copy, blogs, social media posts, and videos, ensuring all materials are on-brand, compliant, and resonate with the target audience
 </li>
 <li>
 Track, analyse, and report on key metrics (e.g., engagement, conversion rates, and website traffic) to measure the effectiveness of digital initiatives
 </li>
 <li>
 Use social listening tools to monitor conversations around the brand and industry trends to inform content strategies
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proficiency in digital marketing tools, including Google Analytics, Google Ads, social media platforms, and email marketing software
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and metrics to optimise campaign performance
 </li>
 <li>
 Experience in creating and managing compliant digital content, understanding industry regulations (e.g., HIPAA, FDA guidelines) for marketing in the healthcare space
 </li>
 <li>
 Knowledge of SEO and SEM best practices, with experience in content optimisation and keyword research
 </li>
 <li>
 Strong organisational skills with the ability to manage multiple projects, timelines, and campaigns simultaneously
 </li>
 <li>
 Excellent communication and interpersonal skills, with experience collaborating with cross-functional teams
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Work With Us?
 
 
 
 At M&eacute;detone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Access to cutting-edge technology and tools to support your work
 </li>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension scheme
 </li>
 <li>
 Employee discounts on our healthcare products
 </li>
 <li>
 Opportunities for personal and professional development within a forward-thinking company
 </li>
 </ul>
</div>

Digital Marketing Manager - Dubai

<div><div><div>Now
</div></div><div><div><div>Job ID</div>
<div>R-547969</div>
</div><div><div>Category</div>
<div>General Management Group</div>
</div><div><div>Location</div>
<div>United Arab Emirates</div>
</div><div><div>Region</div>
<div>APAC</div></div></div></div>
 <div>We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.
<h1 class="jobSectionHeader">Job Description</h1>
Position Summary
The Director, Strategic Initiatives is responsible for leading the identification, development, and execution of high-impact critical initiatives that drive business growth, operational excellence, and transformation across the region and/or global function.
This role works closely with senior leadership to translate strategic priorities into actionable plans. It ensures alignment across commercial, operational, and functional groups. It delivers measurable outcomes within a sophisticated, matrixed environment.
Key Responsibilities
Strategic Planning &amp; Execution<ul><li>
Translate enterprise and regional strategy into executable initiatives and implementation roadmaps</li><li>
Define clear milestones, KPIs, and success measures aligned to business priorities</li><li>
Drive alignment between global strategy and regional execution</li></ul>
Transformation &amp; Change Leadership<ul><li>
Lead cross-functional transformation initiatives across commercial, operational, and digital domains</li><li>
Act as a change agent to drive adoption of new processes, tools, and ways of working</li><li>
Ensure sustainability and scalability of implemented initiatives</li></ul>
Program &amp; Portfolio Management<ul><li>
Manage a portfolio of pivotal initiatives end-to-end (from concept to execution)</li><li>
Establish governance frameworks, including tracking progress, risks, and dependencies</li><li>
Ensure delivery of initiatives on time, within scope, and delivering measurable impact</li></ul>
Business Analytics &amp; Performance Insights<ul><li>
Lead all aspects of the development and use of analytics, dashboards, and reporting tools</li><li>
Provide insights on business performance, trends, and improvement opportunities</li><li>
Support data-driven decision making across leadership teams</li></ul>
Financial Planning &amp; Performance Management<ul><li>
Support financial planning processes including Annual Budget, Forecasts, and ASR cycles</li><li>
Supervise and evaluate financial impact of central initiatives</li><li>
Find opportunities for revenue growth, cost optimization, and efficiency improvements</li></ul>
Cross-functional Teamwork &amp; Partner Management<ul><li>
Partner with Commercial, Finance, Supply Chain, Operations, HR, and other functions</li><li>
Influence senior partners and align priorities across regions</li><li>
Drive execution through teamwork in a matrix environment</li></ul><div></div>
Qualifications
Education<ul><li>
Bachelor&rsquo;s degree required (Business, Finance, Engineering, or related field)</li><li>
MBA or equivalent advanced degree or equivalent experience preferred</li></ul>
Experience<ul><li>
Meaningful progressive experience in strategy, consulting, commercial operations, or transformation</li><li>
Proven experience leading sophisticated, cross-functional critical initiatives</li><li>
Experience working in global, matrixed organizations preferred</li></ul><div></div>
Knowledge, Skills &amp; Abilities<ul><li>
Strong critical thinking and execution capability</li><li>
Sophisticated analytical and problem-solving skills</li><li>
Strong financial savvy and understanding of business drivers</li><li>
Excellent collaborator management and influencing skills</li><li>
Proven program and project management expertise</li><li>
Ability to operate effectively in a fast-paced, ambiguous environment</li></ul>
Leadership Proficiencies (BD-style)<ul><li>
Gets Results: Accountable for delivering measurable business outcomes</li><li>
Strategic Attitude: Translates vision into executable strategies</li><li>
Cultivates Collaboration: Works effectively across boundaries</li><li>
Influences &amp; Communicates: Engages and aligns partners at all levels</li><li>
Manages Complexity: Navigates ambiguity and drives clarity</li></ul><div></div>
Key Performance Indicators.<ul><li>
Execution and delivery of pivotal initiatives (timeline, scope, quality)</li><li>
Financial impact (revenue growth, cost savings, margin improvement)</li><li>
Adoption and sustainability of transformation programs</li><li>
Improvement in commercial and operational performance metrics.</li></ul>
Key Relationships<ul><li>
President META and META Leadership Team</li><li>
Country General Managers</li><li>
Key customers, clinicians, KOLs, and strategic partners</li><li>
Finance, Commercial, Supply Chain, Operations, HR</li></ul><div></div>
Additional Information<ul><li>
Role requires travel across META markets.</li><li>
Position operates in a highly regulated healthcare environment with significant governance requirements.</li></ul><h1 class="jobSectionHeader">
Why Join Us?</h1>
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you&rsquo;ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
ARE Dubai - Middle East<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

Strategic Initiatives Director

Deliveroo

<div>
 Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. The Middle East markets (UAE and Kuwait) are one of our most dynamic and competitive markets. Functions include commercial, operations, and marketing, and teams in the Middle East partner closely with global functions such as product, technology, and consumer to deliver results for our customers.
 
 
 This role sits within Operations and leads all things Rider Experience. A large and impactful scope that includes Rider community management, Rider communications, several aspects of Rider Performance, Rider Support, and Rider Onboarding. The role entails building, improving, and implementing processes across the areas above, tracking and managing efficiency and effectiveness of how we are performing across a variety of metrics, and finally ensuring that we are able to deliver excellent support to riders across the region.
 
 
 
 The Role
 
 
 
 Operating at scale in a hyper-competitive, hyper-growth environment is no easy feat. As such, you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Director of Operations, Middle East, you&rsquo;ll have a key role in ensuring the success of the logistics network in our Middle East markets. This centers around ensuring that we always have a fleet of highly engaged, highly satisfied, and highly performing riders on our network. Working with stakeholders within Ops to find the right approach through levers like communications, education modules, and rider events. This role is regional, and will be required to build world-class frameworks and systems that are both effective and scalable. The objective is straightforward: build the best systems to ensure riders are able to deliver the best experience for our customers and merchants.
 
 
 You&rsquo;ll work closely with other members of the Middle East rider operations teams, as well as wider teams within HQ Ops, Product, and Tech to ensure the best possible outcomes for our riders, restaurants, and customers.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Here&rsquo;s what your day-to-day might look like:
 
 
 <ul>
 <li>
 Managing a large team that owns and runs several processes across the scope of the team
 </li>
 <li>
 Building effective, scalable, and efficient frameworks and systems that can be centralized to manage and track several key metrics across our network
 </li>
 <li>
 Make recommendations on how to allocate our resources to ensure the best possible outcomes, for instance, managing rider churn to optimal levels to ensure best-in-class service levels
 </li>
 <li>
 Ensuring the quality and engagement of riders newly onboarded on our network is conducive to our strategy of having best-in-class service levels
 </li>
 <li>
 Track our key metrics, look for unusual trends in our data, and uncover root causes to ensure that we preserve the health of the network.
 </li>
 <li>
 Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget
 </li>
 <li>
 Provide regular, relevant, concise updates on rider experience to senior business stakeholders.
 
 
 </li>
 </ul>
 
 What You'll Need To Thrive
 
 
 
 Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
 
 
 <ul>
 <li>
 A high standard of university-level education
 </li>
 <li>
 8+ years of experience in program management, consulting, banking, engineering, or a high-growth start-up
 </li>
 <li>
 Excellent problem-solving skills &ndash; experience solving tough, complex problems
 </li>
 <li>
 An ownership mindset that means you know what is happening in your area of responsibility
 </li>
 <li>
 Experience managing a multi-functional team
 </li>
 <li>
 Experience building scalable processes, tools, and structured change methodologies, and therefore enjoying working in a process-driven environment
 </li>
 <li>
 Strong analytical mindset and comfortable with large data sets
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Comfortable handling multiple workstreams at the same time, working both individually and as part of a team
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.
 
 
 We&rsquo;re Food Lovers, Problem Solvers, Community Builders, And More, Brought Together By a Shared Drive To Make Things Better. Working Here, You Can Expect To
 
 
 
 🔧 Solve meaningful problems at real scale
 
 Work on a complex, always-on marketplace that impacts millions every day.
 
 
 🌱
 
 See your impact, fast
 
 Ship, test, and improve ideas quickly in a low-hierarchy, high-ownership
 
 
 environment.
 
 
 
 🧠Grow through challenge and ownership
 
 Take on big, ambiguous problems and accelerate your career with strong support.
 
 
 
 🌎A culture built for builders
 
 High standards, collaboration, flexible working, and continuous learning.
 
 
 We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire
 
 here.
 
 
 
 
 Our Global Structure
 
 
 
 Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
 
 
 
 Diversity, Equity, and Inclusion
 
 
 
 At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
 
 
 We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
 
 
 If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
 
 
 If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!
</div>

Head of Rider Experience, Middle East

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals?
 
 
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time. 
 
Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success. 
 
Key job responsibilities 
<ul><li>As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Emirates (UAE) including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)</li><li>Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
</li><li>Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
</li><li>Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
</li><li>As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.</li><li>They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.</li><li>The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.</li></ul> 
A day in the life 
The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays. 
 
Key job responsibilities 
<ul><li>Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.</li><li>Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.</li><li>Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)</li><li>Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.</li><li>Performance: Deep dive to identify customer metric improvement opportunities.</li><li>Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR.</li><li>Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)</li><li>Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.</li><li>Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)</li><li>Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.</li><li>Be the voice of the DSP within and represent them within the AMZL business.</li><li>Experience: Improve driver standards to protect brand image.</li><li>Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience</li><li>Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>MBA</li></ul> 
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Logistics Delivery Partner Manager, UAE, AMET Delivery Service Partner

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