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assistant maintenance manager

property manager

Hotel Management and Consulting, Inc.

<div>
 
 Exciting Opportunity: Assistant General Manager at WoodSpring Suites in Miami, FL!
 
 
 
 
 About the Role:
 
 Hotel Management &amp; Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. If you are an energetic leader with a passion for hospitality and team development, we want to hear from you! You will lead the operations in the absence of the General Manager an assist them with leading the team, ensuring that our service standards are consistently exceeded.
 
 
 
 Our Culture:
 
 We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.
 
 
 
 Benefits:
 
 
 
 <ul>
 <li>
 Salary: Dependent on experience, $45,000 - $50,000.
 </li>
 <li>
 Daily Pay Access: Flexible pay options to access your earnings when you need them.
 </li>
 <li>
 Benefits: Offering medical, dental, and vision benefits in addition to the company&rsquo;s paid time off benefit for full-time employees.
 </li>
 <li>
 Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
 </li>
 <li>
 Career Growth: Opportunities for advancement within the company for dedicated employees.
 
 
 
 </li>
 </ul>
 
 Primary Duties:
 
 
 
 <ul>
 <li>
 Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide hands-on support and guidance to ensure the team achieves outstanding results.
 </li>
 <li>
 Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
 </li>
 <li>
 Guest Relations: Ensure the hotel is always "Guest Ready" by maintaining high standards of cleanliness and swiftly addressing any guest concerns. Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
 </li>
 <li>
 Housekeeping: Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
 </li>
 <li>
 Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
 </li>
 <li>
 Sales &amp; Marketing: Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients. Lead in-house guest sales and marketing initiatives to increase occupancy.
 </li>
 <li>
 Teamwork: Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs. Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
 </li>
 <li>
 Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
 </li>
 <li>
 Other Duties as Assigned.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Minimum of 1 years&rsquo; experience in hotel leadership, including front desk and back-of-house operations.
 </li>
 <li>
 Proficient computer skills.
 </li>
 <li>
 Strong team building skills.
 </li>
 <li>
 Excellent organizational, time management, and problem-solving abilities.
 </li>
 <li>
 Effective oral and written communication skills.
 </li>
 <li>
 Proactive in solving problems.
 
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
 </li>
 <li>
 Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.
 
 
 
 </li>
 </ul>
 
 Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains &ldquo;at will&rdquo;. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
 
 
 
 
 Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
 
 
 
 
 We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.
 
 
 
 
 Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
 
 We are a Drug Free workplace.
 
 
</div>

Assistant General Manager

One Real Estate Investment

<div>
 
 Company Overview:
 
 
 One Real Estate Investment (OREI) is a Miami-based boutique real estate private equity firm founded in 2001 by President and CEO, Jeronimo Hirschfeld. Since its inception, OREI has grown its value-add multifamily portfolio to over 7,500 units valued at over $1.5 billion. OREI is a disciplined investor, developer, manager, and operator focused on developing and acquiring multifamily assets in the Southeast United States and Texas. www.onerei.com
 
 
 Job Description:
 
 
 One Real Estate Investment is seeking an analyst to join our Asset Management team based in Miami, FL. The candidate will report directly to the Asset Manager overseeing properties in Southeast United States. The ideal candidate will have a fundamental understanding of commercial real estate, income statements, cashflow forecasts, and overall investment management. Responsibilities will include portfolio optimization, updating proforma cashflows, oversight of third-party property managers, construction management, financial analysis, accounting and reporting, investor relations, lender and other 3rd party requests, as well as various other real estate related tasks. This position will serve a pivotal role in executing business plans on over 10 properties and roughly 4,500 units.
 
 
 Analyst Responsibilities:
 
 
 &bull; Work closely with senior members of the Asset Management team in achieving optimal portfolio occupancy, value creation and operating efficiency
 
 
 &bull; Deliver timely and accurate budgets and meet financial reporting needs for investors
 
 
 &bull; Work with third party property management companies to ensure defined objectives are met on a timely basis
 
 
 &bull; Participate on weekly calls with third party management companies to discuss rent management, capital improvement projects, and other operational activities
 
 
 &bull; Maintain internal reporting and Juniper Square investor reporting platform
 
 
 &bull; Perform long-term analyses using Excel to project future cash flows and return metrics
 
 
 &bull; Assist with the financial analysis of real estate dispositions and potential exit scenarios
 
 
 &bull; Handle miscellaneous tasks that relate to the portfolio such as lender requests, investor reports, third party reports, and managing contractors/vendors
 
 
 &bull; Collaborate with other departments such as Acquisitions and Accounting
 
 
 &bull; Meet weekly with senior management to discuss all strategic decision making with assets under management
 
 
 Qualifications and Desired Skills:
 
 
 &bull; Bachelor&rsquo;s degree in real estate, finance, accounting, or related field of study
 
 
 &bull; 1-3 years of experience with a commercial real estate firm, preferably with a focus on multifamily
 
 
 &bull; Proficiency in Microsoft Word, Excel, and Outlook required
 
 
 &bull; Ability to multitask and handle multiple projects simultaneously
 
 
 &bull; Exceptional verbal and written communication skills
 
 
 &bull; Strong interpersonal skills and ability to develop and foster industry relationships
 
 
 &bull; Extremely high levels of organization and attention to detail
 
 
 &bull; Working knowledge of real estate valuation and familiarity of financial modeling
 
 
 &bull; Ability to read and interpret basic property financial statements including income statements, balance sheets, and ledgers
 
 
 &bull; Ability to travel for site visits as needed
 
 
 Compensation and Benefits:
 
 
 &bull; Competitive annual salary and bonus structure
 
 
 &bull; Complete healthcare and dental coverage
 
 <ul>
 <li>
 &bull; Three weeks of PTO
 </li>
 </ul>
</div>

Asset Management Analyst

Sentral

<div>About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning &amp; development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 
Learn more about us at www.Sentral.com (https://sentral.com/). 
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. TheExperience Associate is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. 
This is an in-person position located on-site of the property.
What You'll Do:
<ul><li>Uphold Sentral's value of excellence in customer service</li><li>
Establish rapport with residents and guests so they always feel loved</li><li>
Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
</li><li>Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
</li><li>Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
</li><li>Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests
</li><li>Provide assistance with scheduling of the Experience team when needed</li><li>
Create &ldquo;Surprise and Delight&rdquo; moments for residents and guests</li><li>
Learn and train others on community software, such as Yardi and Stayntouch</li><li>
Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request
</li><li>Manage building access for guests, residents, and authorized vendors using key system technology
</li><li>Monitor amenity spaces and ensure residents and guests are adhering to community policies
</li><li>Assist Experience Manager in leading daily standups and monthly meetings</li><li>
Assist Experience Manager with interviewing, training of new Experience team members</li><li>
Support onboarding and training of new Experience team members and provide ongoing mentorship
</li><li>Assist Experience Manager with new process development and execution</li><li>
Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations</li><li>
Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
</li><li>Demonstrate thorough understanding of Sentral's homesharing program and be able to answer resident questions about becoming hosts, while also knowledgeable of the program from the guest-facing side (hours of operation, house rules, check-in/check-out procedures, etc.)
</li><li>Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
</li><li>Assist sales team by facilitating self-guided or virtual tours and onsite tours when needed.
</li><li>Embrace the importance of Sentral Sales by understanding and being able to answer common questions asked by prospects and current residents.
</li><li>Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
</li><li>Complete daily tasks and shift reports, providing an overview of what occurs during shift and highlighting pertinent information that needs to be passed on to the next shift
</li><li>Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
</li><li>Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents</li><li>
Work on special projects as deemed necessary by management
</li><li>Cross train in other areas of property to ensure all guest services are covered</li><li>
Perform other related duties and assignments as needed and assigned</li></ul>
Skills and Experience 
<ul><li>High School Diploma or equivalent required; some college preferred
</li><li>1+ years of experience working in hospitality or customer service industry required
</li><li>Multifamily and/or hospitality experience preferred
</li><li>Strong passion for hospitality and providing exceptional customer service.
</li><li>Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
</li><li>Computer savvy with the capacity to learn and master multiple software systems
</li><li>Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency</li><li>
Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
</li><li>Proactive decision-making and problem-solving skills
</li><li>Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
</li><li>A competent team player with a positive attitude and the knack to smile under all circumstances
</li><li>Exemplify a high level of reliability, trustworthiness, and integrity, and initiative
</li><li>Ability to work a flexible schedule, including evenings and weekends</li></ul>
Community Team Perks + Benefits
<ul><li>Health &amp; Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.</li><li>Premiums apply for spouse, dependent, or family coverage plans</li><li>Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.</li><li>Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!</li><li>Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.</li><li>Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!</li></ul> 
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 
<ul><li>Stand behind a desk for the majority of an 8-hour shift</li><li>
Move body in repetitive motions for extended periods of time</li><li>
Work in a space that includes indoor and outdoor spaces, with and without covering</li><li>
Move throughout the property as needed</li><li>
Transport boxes and equipment weighing up to 20 pounds</li><li>
Communicate with other persons in the building</li><li>
Observe details in surrounding areas and on a screen</li></ul>
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the &quot;Accommodations&quot; section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</div>

Front Office Supervisor (Experience Associate)

Associa

<div>This position assumes total responsibility for the Building/ property. The Engineer Closely monitors, identifies and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic, painting, flooring, patching, general hardware, other minor building repairs and cleanliness. Makes recommendations, performs repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines.

In addition to but not limited to:
<ul>
<li>Maintains a safe and secure environment throughout the building(s).</li>
<li>Supervises, trains and directs maintenance staff through work orders.</li>
<li>Plans, monitors, and appraises job results; coaches, counsels and disciplines employees.</li>
<li>Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether or not professional assistance or further instruction is needed in order to complete task/repair).</li>
<li> Monitors the functions of service contractors and building repair and maintenance contractors.</li>
<li> Inventories and acquisitions maintenance supplies.</li>
<li> Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises.</li>
<li>Completes reports/work orders of repairs (work needed).</li>
<li>On call availability for emergencies and projects as assigned by property manager.</li>
<li>Schedules and assigns work responsibilities to employees to meet shift requirements.</li>
<li>Requests materials, tools, and supplies needed for a job.</li>
<li>Administrates preventive/reactive maintenance schedule.</li>
<li>Records and evaluates preventive maintenance activities and programs.</li>
<li>Oversees or participates in construction, installation, and preventative maintenance of equipment.</li>
<li>Observes/evaluates corrective maintenance or repair on equipment.</li>
<li>Orients and trains employees to perform maintenance activities and tasks.</li>
<li>Follows safety procedures and maintains a safe work environment.</li>
<li>Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs as long as a permit is not required to conduct the job.</li>
<li>Ability to properly utilize new equipment and follow safety procedures prior to using this equipment.</li>
</ul>
Requirements:
<div>Education/Training:

High school diploma or equivalency preferred. Maintains current knowledge in the field of maintenance repairs and replacements through industry sponsored educational seminars. HVAC and/or other related trade licenses/ certifications may be required.</div></div>

Assistant Maintenance Manager

Driftwood Hospitality Management

<div>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
<div>JOB SUMMARY
The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
ESSENTIAL JOB FUNCTIONS
</div>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
<ul><li>Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.</li><li>
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.</li><li>
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.</li><li>
Effectively trains guest service agents on proper front desk procedures.</li><li>
Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.</li><li>
May prepare weekly schedules for front office staff.</li><li>
Address performance deficiencies of front office staff through coaching and disciplinary actions.</li><li>
Complete performance evaluations for front office staff timely.</li><li>
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.</li><li>
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.</li><li>
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.</li><li>
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.</li><li>
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.</li><li>
Required reports are timely and of a quality that can be shared with corporate.</li><li>
Rates are accurate and monitored daily.</li><li>
Is proficient at managing inventory in the property management system.</li><li>
Frequently meets with and reviews work generated by the night auditor.</li><li>
Maintains regular attendance and is consistently on time.</li><li>
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</li><li>
Performs any other duties as requested by supervisor.</li><li>
Act as Manager on Duty when duty calls.</li></ul><div>
KNOWLEDGE, SKILLS &amp; ABILITIES</div>
<ul><li>A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
</li><li>Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
</li><li>Excellent verbal and written English communication skills are required.</li><li>
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
</li><li>General office equipment and cash register operation knowledge is expected.</li></ul>
<div>PHYSICAL DEMANDS</div>
<ul><li>Ability to stand and move throughout hotel function areas and continuously performs essential job functions.</li><li>
Lifting up to 25 pounds</li><li>
Occasional twisting, bending, stooping, reaching, standing, walking.</li><li>
Frequent talking, hearing, seeing and smiling.
</li></ul>Benefits<ul><li>
401(k)</li><li>
Disability insurance</li><li>
Employee assistance program</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Room Discounts</li><li>
Employee Food and Beverage Discounts</li></ul>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</div>

Front Office Manager

Castle Group

<div>Overview:

The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents&rsquo; requests and needs upon entering the community or building.
The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Responsibilities:
<div>
Essential Duties and Responsibilities</div><ul><li>
Greets residents/guests upon entry, and respond to requests, questions, and any other needs.</li><li>
Documents issues or transactions as needed.</li><li>
Develop an understanding of Association policies and requirements.</li><li>
Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.</li><li>
Develop knowledge of surrounding areas and attractions.</li><li>
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.</li><li>
Tracks activity logs and incident reports, records, and forms for the Property Manager&rsquo;s daily review.</li><li>
Escalates concerns and issues to the Property Manager for immediate resolution when necessary.</li><li>
Monitors Emergency Response System and responds in a timely and efficient manner.</li><li>
Monitors and controls Electronic Security Control Systems if applicable.</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.</li><li>
Dependent on shift, maybe required to handle overnight activities.</li><li>
Other duties and responsibilities as assigned.</li></ul>
Qualifications:
<div>
Qualifications</div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<div>
Education and Experience</div><ul><li>
High school diploma or equivalency required.</li><li>
1+ years of administrative or hospitality experience preferred.</li></ul><div></div><div> 
Skills and Abilities</div><ul><li>
Effective written and verbal communication skills.</li><li>
Excellent customer service skills including strong conflict resolution and de-escalation techniques.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Ability to prioritize tasks.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li><li>
Multiple language fluency is desirable but not necessary.</li></ul><div></div><div> 
Physical requirements</div><div>
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div> 
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in an upright standing position for long periods.</li><li>
Walk and climb stairs.</li><li>
Easily navigate the property/building as required to meet the job functions.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Handle, grasp, and feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
Ability to stoop and bend.</li></ul><div></div><div> 
EQUAL EMPLOYMENT OPPORTUNITY</div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div> 
DISCLAIMER</div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Front Desk Attendant

FirstService Residential

<div>Description 
 
 
Job Overview:
 
As a Front Desk Associate, you&rsquo;ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. 
 
Your Responsibilities: 
<ul><li>
Demonstrates excellent customer service, communication, and time management skills.</li><li>
Monitors Emergency Response System.</li><li>
Greets and directs Residents, guests, and invitees.
</li><li>Monitors and controls Electronic Security Control Systems.</li><li>
Responds to emergency situations in a timely and efficient manner.</li><li>
Monitors and controls access to the building.</li><li>
Maintains daily log, records, and forms.
</li><li>Resolves and follows-up on all complaints/issues.
</li><li>Maintains a safe and secure environment throughout the building/property(s).</li><li>
May be assigned other duties by the on-site property manager.</li><li>
Follows safety procedures and maintains a safe work environment.</li><li>
Other duties as required.</li></ul> 
 
Skills &amp; Qualifications:
 
<ul><li>High school diploma or equivalency preferred.
</li><li>College level courses in business or hospitality preferred.
</li></ul><ul><li>Two (2) to three (3) years of business experience preferred.</li><li>
Computer literacy: command of information system hardware/software is preferred.</li><li>
Effective written and verbal communication skills.
</li><li>Multiple language fluency is desirable.</li>
Strong customer service, communication and interpersonal skills required. 
<li>
</li></ul> 
 
 
Physical Requirements:
 
 
<ul><li>Ability to lift 30 &ndash; 50 lbs.
</li><li>Work in an upright standing or sitting position for long periods of time.
</li><li>Handle, finger, grasp and lift objects and packages.
</li><li>Reach with hands and arms.
</li><li>Communicate, receive, and exchange ideas and information by means of the spoken and written word.</li><li>Ability to quickly and easily navigate the property/building as required to meet the job functions</li><li>Complete all required forms.
</li><li>Ability to work extended hours and weekends based on project requirements.
</li><li>Ability to respond to emergencies in a timely manner.</li></ul> 
 
Schedule: Saturday &amp; Sunday 7am-3pm Monday &amp; Tuesday 11pm-7am Wednesday &amp; Thursday OFF Friday 3pm-7am 
 
What We Offer:
 
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
 
 
Compensation: $18 per hour 
 
Disclaimer: 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 
 
 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Front Desk Staff

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