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qa analyst

Amco IT Systems

Location: Riyadh, KSA (Onsite)Job DescriptionWe are seeking an experienced QA Specialist to join our team in Riyadh, KSA. The ideal candidate will have hands-on experience in software testing and quality assurance, preferably within the financial or banking sector. This role involves ensuring system quality, validating business requirements, and supporting the full testing lifecycle of enterprise applications.Key Responsibilities<ul><li>Review business and technical requirements to develop comprehensive test plans and test cases.</li><li>Perform functional, regression, integration, and system testing.</li><li>Support and coordinate User Acceptance Testing (UAT) cycles with business stakeholders.</li><li>Identify, document, and track defects; follow through to resolution with developers and project teams.</li><li>Ensure all testing activities comply with established standards, processes, and regulatory guidelines.</li><li>Collaborate with business analysts, developers, and project managers to ensure high-quality system delivery.</li><li>Contribute to continuous process improvements to enhance testing efficiency and quality.</li><li>Prepare detailed testing reports, summaries, and documentation.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience as a QA Tester, QA Analyst, or QA Specialist.</li><li>Strong understanding of QA methodologies, SDLC, and STLC.</li><li>Experience in testing applications within banking/financial domains (preferred).</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Ability to work in a fast-paced, regulated environment with high attention to detail.</li><li>Excellent communication and documentation skills.</li><li>Ability to collaborate effectively with cross-functional teams.</li></ul>Preferred Qualifications<ul><li>Experience in test automation tools (optional but beneficial).</li><li>Knowledge of APIs, SQL queries, and defect management tools such as JIRA, HP ALM, etc.</li><li>Prior experience working in the GCC region.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have proven experience as a QA Specialist or Software Tester?</li><li>Are you willing to work onsite in Riyadh/Madinah?</li><li>Do you have hands-on experience with functional, regression, and integration testing?</li><li>Are you familiar with QA methodologies and the full SDLC?</li><li>Are you a Saudi National? (Yes/No)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li></ul>

QA Specialist

DXC Technology

<div>
 
 
 
 Job Description:
 
 
 
 
 
 
 
 The Quality Analyst is responsible for ensuring that customer interactions meet the highest standards of quality and compliance. This role involves auditing phone calls, case logs, and other customer contact channels to assess technical accuracy, adherence to policies, and soft skills. The QA will provide actionable feedback to improve agent performance and contribute to the development of quality standards and continuous improvement initiatives.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Quality Monitoring &amp; Auditing
 
 
 <ul>
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 Conduct regular audits of case logs, and other customer interactions.
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 Evaluate interactions for compliance with standards, technical accuracy, and customer service excellence.
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 Document findings and maintain accurate quality records.
 </li>
 </ul>
 
 
 Performance Analysis
 
 
 <ul>
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 Monitor CSAT scores, complaints, and quality scores to identify trends.
 </li>
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 Develop and implement Continuous Service Improvement (CSI) plans at process and agent levels.
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 Identify focus groups and create individual development plans for underperforming agents.
 </li>
 </ul>
 
 
 Process Improvement
 
 
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 Collaborate with management to refine quality standards and KPIs.
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 Provide feedback and recommendations for training and process enhancements.
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 Support strategic objectives by aligning quality initiatives with business goals.
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 </ul>
 
 
 Reporting &amp; Communication
 
 
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 Prepare and present quality reports to stakeholders.
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 Communicate improvement plans and progress updates to team leads and management.
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 </ul>
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
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 Bachelor&rsquo;s degree in IT, Business, or related field (preferred).
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 3&ndash;5 years of experience in quality assurance, technical support, or customer service.
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 Relevant industry certifications (e.g., ITIL, Six Sigma) are a plus.
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 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
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 Technical Skills
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 Strong troubleshooting skills in technical environments.
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 Knowledge of computing, storage, and peripheral devices.
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 Proficiency in case management tools and quality monitoring systems.
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 Analytical Skills
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 Ability to analyze data, identify trends, and propose actionable solutions.
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 Strong problem-solving and decision-making capabilities.
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 Communication Skills
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 Excellent verbal and written communication in the supported language.
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 Ability to provide constructive feedback and mentor agents.
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 Customer Service Orientation
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 Superior customer service skills and ability to manage escalations.
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 Leadership &amp; Collaboration
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 Ability to lead resolution activities for escalated cases.
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 Work effectively with cross-functional teams to achieve quality objectives.
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 </ul>
 
 
</div>

Senior Quality Analyst

JD.COM

<div>
 <ul>
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 Perform QA Tasks
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 Develop and maintain QA standards. Complete QA tasks assigned by supervisors on time and in full.
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 Generate QA reports to analyze both individual and common issues in customer service errors.
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 Conduct in-depth analysis on frequently occurring error scenarios and provide actionable improvement suggestions.
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 Design Feedback Mechanism: Establish a closed-loop QA process: &ldquo;QA results &rarr; Issue rectification &rarr; Re-audit&rdquo;, and regularly produce QA reports (e.g., Top 5 most frequent violations).
 </li>
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 Develop Customized QA Standards
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 Create QA evaluation manuals: Define detailed scoring criteria for call and ticket quality checks (e.g., polite language usage rate, resolution rate), and provide case analysis based on local Saudi business scenarios (e.g., cross-border logistics complaints).
 </li>
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 Design visual QA tools: Convert QA procedures into flowcharts (e.g., &ldquo;Customer contact &rarr; Follow standard &rarr; Record score&rdquo;), and highlight critical risk points (e.g., service red-line violations).
 </li>
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 Process Optimization &amp; Training Material Development
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 Organize targeted training sessions: Based on error patterns, arrange online/offline training sessions to improve customer service quality. Responsible for the effectiveness of QA and training.
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 Provide Bilingual Support: Translate training materials into Arabic and English to ensure full understanding by Saudi-based customer service agents (e.g., multilingual versions of complaint handling scripts for delivery delays).
 
 
 </li>
 </ul>
 
 【About JD.com】
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company&rsquo;s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com&rsquo;s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China&rsquo;s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
 
 
 
 【Our Global Business】
 
 
 
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
 
 
 Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
 
 
 
 【International Logistics】
 
 
 
 JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. &ldquo;JoyLogistics&rdquo; and &ldquo;JoyExpress&rdquo; are JINGDONG Logistics&rsquo; international business brands.
</div>

Quality Inspection Training Support

Gathern

<div>Are you passionate about building high-quality software that users love? Gathern is looking for a Quality Assurance Engineer to support the delivery of reliable, high-performing products. In this role, you&rsquo;ll collaborate closely with engineers, product managers, and designers to validate features, report issues, and ensure our apps and services meet the highest quality standards.
You&rsquo;ll contribute to our QA activities across manual and automated testing, participate in Agile ceremonies, and help improve how we test and deliver features. If you're detail-oriented, curious, and eager to grow in a fast-paced environment, this role is for you.
Responsibilities:<ul>
<li>Collaborate with product and engineering teams to test features and report issues clearly and efficiently.</li>
<li>Execute manual test cases and support the development of automated tests across mobile and backend platforms.</li>
<li>Validate features during sprints and contribute to regression and exploratory testing cycles.</li>
<li>Document bugs and test results in Jira with clarity and context.</li>
<li>Participate in sprint planning and backlog grooming to provide a QA perspective.</li>
<li>Support QA team initiatives to improve test coverage and reduce bug leakage.</li>
<li>Use tools like Firebase, Datadog, and Postman to validate backend behavior, error rates, and app stability.</li>
<li>Follow and contribute to QA processes across the product lifecycle.</li>
</ul>Requirements<ul>
<li>
2+ years of experience in software quality assurance or a similar role.</li>
<li>Familiarity with Agile software development and testing practices.</li>
<li>Experience testing mobile applications (iOS and Android) and backend APIs.</li>
<li>Ability to write clear and concise bug reports and test documentation.</li>
<li>Basic understanding of test automation tools and CI/CD pipelines.</li>
<li>Strong attention to detail, problem-solving skills, and a team-first mindset.</li>
<li>Comfortable working in a fast-paced, collaborative environment.</li>
<li>Fluency in Arabic and good command of English.</li>
</ul>
Nice-to-Have Skills:<ul>
<li>
Exposure to automation frameworks (e.g., Appium, Postman, Cypress).</li>
<li>Knowledge of QA metrics and reporting tools.</li>
<li>Familiarity with tools like Jira, GitHub, TestRail, or similar.</li>
<li>ISTQB Foundation Level Certification or similar.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why Join Gathern?</h3><ul>
<li>Be part of a collaborative and innovative team driving quality excellence.</li>
<li>Work on cutting-edge products with real-world impact.</li>
<li>Enjoy opportunities for professional growth and career advancement.</li></ul></div>

Quality Assurance Engineer (Saudi National Only)

BRAINS VALLEY

We are looking for a detail-oriented Quality Assurance &amp; Testing Specialist to join our team. The ideal candidate will be responsible for executing comprehensive testing activities and ensuring the overall quality of our deliverables.Key Responsibilities:<ul><li>Plan, design, and execute a full range of tests, including functional, integration, security, and performance testing.</li><li>Identify, document, and track defects to ensure timely resolution.</li><li>Validate that all features and systems meet defined requirements and quality standards.</li><li>Collaborate closely with development and business teams to ensure high-quality outputs.</li><li>Contribute to continuous improvement of QA processes, tools, and methodologies.</li></ul>Qualifications:<ul><li>Strong understanding of software testing principles and QA best practices.</li><li>Experience performing various types of testing (functional, integration, security, performance).</li><li>Solid documentation and reporting skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Familiarity with testing tools and Agile environments is a plus.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Quality Assurance & Testing Specialist

Systems Arabia

<div>
 
 As a Senior Business Analyst, you will play a critical role in bridging the gap between business needs and technology solutions. You will lead requirements gathering, process analysis, and stakeholder communication to ensure successful project delivery and alignment with organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
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 Lead and facilitate detailed business requirements gathering sessions with stakeholders.
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 Analyze and document business processes, workflows, and systems to identify areas for improvement.
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 Translate business needs into clear, actionable requirements and user stories.
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 Collaborate closely with Delivery managers, developers, and QA teams to ensure solutions meet business objectives.
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 Manage stakeholder expectations and provide regular project status updates.
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 Ensure compliance with organizational policies and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer science, Information Systems, or related field;
 </li>
 <li>
 7-8 years of experience as a Business Analyst, with at least a year in a senior or lead role.
 </li>
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 Strong understanding of business process modeling, requirements management, and SDLC methodologies.
 </li>
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 Experience working with ERPs &amp; government projects.
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 Experience with Agile and Waterfall project methodologies.
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 Excellent communication, negotiation, and stakeholder management skills.
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 Proficiency with analysis and project tools (e.g., DevOps, MS Visio).
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 Ability to analyze complex problems and deliver practical solutions.
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 Strong organizational skills and attention to detail.
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 Certification such as CBAP, PMI-PBA, or equivalent.
 </li>
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 Must be willing to work onsite in the Kingdom of Saudi Arabia.
 </li>
 <li>
 Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
 </li>
 <li>
 Saudi Nationals are encouraged to apply.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

Sarj.ai

<div>
 We're building a suite of products across Voice AI &amp; AI agents. We're a small team that's growing rapidly and are on the cusp of Hyper growth in an extremely exciting market . Our team has experience from the valley &amp; has an AI exit under our belt :) If you're looking to join a fast paced, growing start-up, apply to our open roles!
 
 
 
 Description
 
 
 
 Sarj.ai builds AI products for Saudi Arabia / GCC. We are building a suite of products across Voice AI &amp; AI agents.
 
 
 We are looking for a quality Assurance Intern to collaborate with our engineers and ensuring our products meet quality standards through developing and executing test plans (manual/automated) and identifying/documenting bugs.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 recently completed a degree in Computer Science, Software Engineering, or any related field.
 </li>
 <li>
 Basic understanding of software testing and quality assurance processes.
 </li>
 <li>
 Strong attention to detail and analytical skills.
 </li>
 <li>
 Good communication skills in English; Arabic is a plus.
 </li>
 <li>
 Ability to work independently and as part of a team remotely
 
 
 </li>
 </ul>
 Roles And Responsibilities
 
 
 <ul>
 <li>
 Assist in executing test cases and documenting results.
 </li>
 <li>
 Identify, report, and track bugs and issues.
 </li>
 <li>
 Participate in team meetings to discuss quality improvements.
 </li>
 <li>
 Support the development team in understanding quality standards.
 </li>
 <li>
 Contribute to the continuous improvement of testing processes.
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Hands-on experience in the quality assurance space.
 </li>
 <li>
 Mentorship from experienced professionals in the AI industry.
 </li>
 <li>
 Opportunity to work remotely with a dynamic team.
 </li>
 <li>
 Potential for future full-time employment based on performance.
 
 
 </li>
 </ul>
 Skills
 
 
 <ul>
 <li>
 Basic knowledge of software testing tools and methodologies.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Effective communication and teamwork abilities.
 </li>
 <li>
 Eagerness to learn and adapt in a fast-paced environment.
 </li>
 </ul>
</div>

Quality Assurance Intern

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