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quality assurance auditor

City National Bank of Florida

<div>
 
 About Us
 
 
 
 Think BIG. Achieve More.
 
 
 At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We&rsquo;re entrepreneurs at heart&mdash;growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!
 
 
 
 Overview
 
 
 
 
 About the Role
 
 
 
 The Quality Assurance Auditor is responsible for overseeing and enhancing the quality and performance of the bank's internal audit function. This position is integral in ensuring that internal audit processes consistently meet the highest standards of quality and compliance, in alignment with both regulatory requirements and internal policies. The auditor will be instrumental in driving continuous improvement initiatives, pinpointing areas for enhancement within the audit function, and ensuring the effectiveness of audit procedures. Responsibilities include evaluating compliance with laws, regulations, and operating procedures, assessing the adequacy of procedures for asset protection, and advancing operational quality and efficiency. This role demands a high level of initiative, discretion, and independent judgment, particularly in matters of significant importance to the bank.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Oversees the internal audit quality assurance program to ensure audits are performed in accordance with internal audit standards and industry best practices.
 </li>
 <li>
 Develops and implement methodologies, tools, and procedures to monitor and assess the quality of internal audits.
 </li>
 <li>
 Conducts regular quality assessments of audit engagements, identifying areas for improvement.
 </li>
 <li>
 Ensures that all audit activities comply with regulatory requirements, professional standards, and internal policies.
 </li>
 <li>
 Coordinates with regulatory bodies during inspections and audits.
 </li>
 <li>
 Prepares and presents QA reports to senior management and the Audit Committee.
 </li>
 <li>
 Communicates audit findings, quality issues, and recommendations for improvement to the internal audit team.
 </li>
 <li>
 Acts as liaison between internal audit and external auditors/regulators.
 </li>
 <li>
 Identifies and implements best practices in audit quality assurance.
 </li>
 <li>
 Develops and delivers training programs to enhance the skills and knowledge of the internal audit team.
 </li>
 <li>
 Drives initiatives to enhance the effectiveness and efficiency of audit processes and methodologies.
 </li>
 <li>
 Collaborates with the quality assurance team at head office to ensure alignment between audit activities and the bank's overall audit strategy.
 </li>
 <li>
 Contributes to the identification and mitigation of risks associated with the audit function.
 </li>
 <li>
 Assesses the effectiveness of audit tools and technology used in the audit process and recommend improvements as necessary.
 </li>
 <li>
 Engages with various internal stakeholders to understand their perspectives on audit quality and incorporate their feedback into quality assurance activities.
 </li>
 <li>
 Tracks and reports on key quality metrics and performance indicators related to the internal audit function.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 5-7 years of experience in internal auditing, audit quality assurance, or a related field.
 </li>
 <li>
 Demonstrated experience in assessing audit processes, ensuring compliance, and implementing quality improvement initiatives.
 </li>
 <li>
 Strong analytical and problem-solving skills with a keen attention to detail.
 </li>
 <li>
 High level of initiative, discretion, and independent judgment.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 </li>
 <li>
 Strong organizational skills with the ability to drive initiatives and collaborate across teams.
 </li>
 <li>
 Proficient in fact-finding, analysis, problem-solving, and decision-making.
 </li>
 <li>
 In-depth knowledge of regulatory requirements, risk frameworks, and guidelines governing credit, liquidity, interest rate, and fiduciary risks.
 </li>
 <li>
 Commitment to continuous professional development and staying updated on emerging trends and changes in audit standards and regulations.
 </li>
 <li>
 Advanced PC skills, including working knowledge of TeamMate, Microsoft Word, and Excel.
 </li>
 <li>
 Experience in creating process documentation, developing audit plans, and performing audits.
 </li>
 <li>
 Ability to plan, execute, and evaluate audit test plans within a risk-based audit methodology.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Knowledge of internal controls, financial terminology, and bank documentation requirements.
 </li>
 <li>
 Experience in assessing financial models, testing their effectiveness, and recommending improvements.
 </li>
 <li>
 Ability to communicate effectively with various levels of staff and management.
 </li>
 <li>
 Ability to manage scheduling and meet deadlines.
 
 
 </li>
 </ul>
 
 Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), Certified Fraud Examiner (CFE), Certified Risk Management Assurance (CRMA), Certified Government Auditing Professional (CGAP), Chartered Accountant (CA), Accredited in Business Valuation (ABV), These credentials are advantageous but not mandatory for the role.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Accounting, Finance, Business Administration, or related field.
 </li>
 <li>
 Master's Degree in Accounting, Finance, Business Administration, or related field.
 </li>
 <li>
 An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.
 
 
 </li>
 </ul>
 Benefits &amp; Perks
 
 
 We offer a competitive benefits package designed to support your success:
 
 
 <ul>
 <li>
 Health Coverage: Medical, dental, and vision plans with employer contributions.
 </li>
 <li>
 Retirement Savings: 401(k) with matching.
 </li>
 <li>
 Paid Time Off &amp; Holidays: Generous PTO and paid holidays.
 </li>
 <li>
 Wellness Support: Access to mental health and financial wellness resources.
 
 
 </li>
 </ul>
 Visit our benefits page to learn more Benefits!
 
 
 Join City National Bank of Florida. The possibilities are endless.
 
 
 
 Special Information To Candidates
 
 
 
 City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.
</div>

Quality Assurance Auditor

AC Hotel Miami Dadeland

<div>Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You&rsquo;ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities<ul>
<li>
Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).</li>
<li>
Handle phone system, reservations, and guest inquiries.</li>
<li>
Perform check-in and check-out procedures.</li>
<li>
Verify, balance, and review hotel room availability and transactions.</li>
<li>
Prepare folios for departing guests.</li>
<li>
Maintain lobby appearance and assist with AM breakfast setup if needed.</li>
<li>
Monitor hotel safety and emergency procedures during the night shift.</li>
</ul>
Qualifications<ul>
<li>
Previous hotel front desk or hospitality experience preferred.</li>
<li>
Strong attention to detail and organizational skills.</li>
<li>
Dependable, responsible, and able to work independently.</li>
<li>
Professional and customer-service oriented.</li>
</ul>
Benefits (Full-Time Associates Only)<ul>
<li>
Competitive wages</li>
<li>
Medical, dental, and vision plans</li>
<li>
Life insurance and short/long-term disability options</li>
<li>
401(k) program with company match</li>
<li>
Tuition assistance</li>
<li>
Discounted room rates at Concord-managed hotels</li>
<li>
Training, development, and career advancement opportunities</li>
</ul>
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a &ldquo;Great Place to Work for All.&rdquo;
We are Concord!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>
 
<div><h4 class="jobSectionHeader">Description</h4>
Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You&rsquo;ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities<ul>
<li>
Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).</li>
<li>
Handle phone system, reservations, and guest inquiries.</li>
<li>
Perform check-in and check-out procedures.</li>
<li>
Verify, balance, and review hotel room availability and transactions.</li>
<li>
Prepare folios for departing guests.</li>
<li>
Maintain lobby appearance and assist with AM breakfast setup if needed.</li>
<li>
Monitor hotel safety and emergency procedures during the night shift.</li>
</ul>
Qualifications<ul>
<li>
Previous hotel front desk or hospitality experience preferred.</li>
<li>
Strong attention to detail and organizational skills.</li>
<li>
Dependable, responsible, and able to work independently.</li>
<li>
Professional and customer-service oriented.</li>
</ul>
Benefits (Full-Time Associates Only)<ul>
<li>
Competitive wages</li>
<li>
Medical, dental, and vision plans</li>
<li>
Life insurance and short/long-term disability options</li>
<li>
401(k) program with company match</li>
<li>
Tuition assistance</li>
<li>
Discounted room rates at Concord-managed hotels</li>
<li>
Training, development, and career advancement opportunities</li>
</ul>
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a &ldquo;Great Place to Work for All.&rdquo;
We are Concord!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Night Auditor

Oceania Cruises

<div>
 
 
 Job Summary:
 
 
 
 This role supports the Revenue &amp; Analysis team for the Oceania Cruises brand. Specifically, this individual will support with with pricing, promotional analysis, and yield management across the Oceania portfolio
 
 
 
 
 
 
 Position Responsibilities:
 
 
 <ul>
 <li>
 Perform data analysis of Ticket Revenue, gathering from various sources to optimize annual revenue goals.
 </li>
 <li>
 Analyze trends in booking activity for revenue maximization purposes.
 </li>
 <li>
 Translate findings into pricing actions as it relates to inventory control and tactical promotions with a combination of management directives, data analytics, and market knowledge.
 </li>
 <li>
 Perform analytical activities such as input analysis, competitive analysis, and sailing trend performance. Make recommendations on action needed. Assist with pricing changes &amp; new season launches as directed.
 </li>
 <li>
 Track performance of promotions, sales and tactical offers and formulate the results into summaries for presentation to leadership.
 </li>
 <li>
 Compile daily/weekly issues/exceptions reports based on reviews of reservations/bookings for quality assurance purposes in accordance with company products, policies and procedures. Identify and clearly and accurately document issues/exceptions noted during the reservations/bookings.
 </li>
 <li>
 Review with leadership to identify and implement mitigation strategies.
 </li>
 <li>
 Maintain and continuously evolve pricing files and models to work in a faster and flawless fashion. Create &amp; maintain internal databases and testing files to ensure quality assurance.
 </li>
 <li>
 Track &amp; make recommendations on promotions and initiatives based on results. Analyze costs and identify areas of concern.
 </li>
 <li>
 Analyze revenue generation and identify areas of opportunity by monitoring changes across all distribution channels, analyze key metrics, and provide reporting on analyses.
 </li>
 <li>
 Conduct ad-hoc analysis.
 </li>
 <li>
 Perform other job-related functions as assigned.
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Experience:
 
 
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s Degree in Finance, Accounting, Economics or related field of study; or any equivalent combination of relevant background and work experience
 
 
 
 
 
 
 Experience:
 
 2 &ndash; 3 years&rsquo; experience with financial or business planning. Cruise line or hospitality industry experience preferred.
 
 
 
 
 
 
 Knowledge &amp; Skills:
 
 
 <ul>
 <li>
 Advanced-level proficiency with Microsoft Office Suite with special emphasis on Excel spreadsheet analysis.
 </li>
 <li>
 Ability to work independently. Strong verbal and written communication skills. Strong organizational and interpersonal skills and ability to work with all levels and across all functions in the organization.
 </li>
 <li>
 Ability to multi-task. Attention to detail to ensure accuracy in analysis and presentations.
 </li>
 <li>
 Strong analytical skills for data interpretation and reporting.
 </li>
 <li>
 Ability to maintain sensitive data and information confidential.
 </li>
 </ul>
</div>

Financial Analyst

Miami Jewish Health

<div>Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our five-star rated skilled nursing and rehabilitation facility is located on a beautiful 20+ acre campus just north of mid-town Miami. 


We serve approximately 1200 patients and residents each year, providing a full range of long-term care, treatment, support, and post-hospitalization services. Join us now to do purposeful work with our diverse and respectful team. 


Job Summary 


The Clinical Services Coordinator supports the Clinical Services and Quality Assurance Performance Improvement (QAPI) team by assisting with audits, Performance Improvement Plans (PIPs), and monitoring various clinical initiatives. This role ensures compliance with regulatory standards, promotes best practices, and contributes to continuous quality improvement across all clinical programs. 


Essential Job Functions
<ul><li>
Assists in planning, scheduling, and conducting internal clinical audits.</li><li>
Collects, organizes, and analyzes audit data to identify trends and areas for improvement.</li><li>
Prepares audit reports and follow-up documentation.</li><li>
Collaborates with clinical leadership to develop and implement Performance Improvement Plans (PIPs).</li><li>
Tracks progress and outcomes of PIPs, ensuring timely completion and reporting.</li><li>
Maintains accurate records and documentation related to improvement initiatives.</li><li>
Monitors compliance with clinical protocols, policies, and regulatory requirements.</li><li>
Support implementation of new clinical programs and initiatives.</li><li>
Gathers and analyzes data to measure effectiveness of clinical interventions.</li><li>
Serves as a liaison between clinical teams and leadership for quality-related activities.</li><li>
Provides education and support to staff regarding audit findings and improvement strategies.</li><li>
Assists in preparing presentations and reports for leadership and regulatory bodies.</li></ul> 


Job Requirements

Education
<ul><li>
Associate or Bachelor&rsquo;s degree in Nursing, Healthcare Administration, or related field.</li></ul> 


Experience
<ul><li>
Minimum 2 years in a clinical or quality assurance role preferred.</li><li>
Experience with audits, compliance, and performance improvement processes preferred.</li><li>
Prior knowledge or experience with patient safety programs, Joint Commission accreditation, preferred.</li></ul> 


Licenses/Certifications
<ul><li> RN license preferred</li></ul> 

Abilities Required
<ul><li>
</li></ul><ul><li>Knowledge of basic principles, practices, and standards of clinical care, quality assurance, performance improvement and risk management</li><li>
Must be able to evaluate, analyze, prepare, and present accurate reports using appropriate computer software</li><li>
Excellent oral and written communication and interpersonal skills</li><li>
Familiar with the Electronic Health Record, and uses the Electronic Health Record for data analysis</li><li>
Analyzes databases and other information</li><li>
Good organizational and planning skills</li><li>
Working knowledge of Microsoft Office word processing and spreadsheet software</li><li>
Ability to demonstrate critical thinking, appropriate prioritization, and time management skills</li><li>
Ability to work under stress and respond quickly in emergency situations</li><li>
Team player</li><li>
Ability to work independently</li><li>
Maintains ethical behavior</li></ul>

Functional Demands

Environment Work Conditions
<ul><li> Normal working condition with adequate lighting and ventilation</li></ul> 

Infectious Material Exposure
<ul><li> N/A</li></ul> 


Organizational Expectations
<ul><li> Ensures that resident&rsquo;s/patient&rsquo;s rights are adhered to</li></ul>
<ul><li> Demonstrates professionalism and accountability</li></ul>
<ul><li> Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests</li></ul>
<ul><li> Demonstrates excellent communication skills</li></ul>
<ul><li> Ensures confidentiality and security of patients&rsquo; medical information</li></ul>
<ul><li> Identifies and utilizes appropriate channels of communication</li></ul>
<ul><li> Able to speak, read and write English</li></ul>
<ul><li> Able to think and act calmly to meet unusual occurrences of the job</li></ul>
<ul><li> Adheres to the organization&rsquo;s Mission, Vision and Values</li></ul>
<ul><li> Participates in departmental activities, meetings and in-services and follows established guidelines</li></ul>
<ul><li> Maintains a safe working environment</li></ul> 


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 
<div></div>
<div>
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you&rsquo;ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.</div> 
<div></div>
<div>
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div> 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Miami Jewish Health and FL PACE Centers conducts a Level II background check as part of the onboarding process for all new hires. The following link contains information and resources
pertaining to the AHCA Level II background conducted at Miami Jewish Health and FL PACE

Centers. FL Clearinghouse | Florida Agency for Health Care Administration</div>

Clinical Services Coordinator

<div>
 
 About Us
 
 
 
 Think BIG. Achieve More.
 
 
 At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We&rsquo;re entrepreneurs at heart&mdash;growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!
 
 
 
 Overview
 
 
 
 The primary responsibility of this position is to perform the quality control of loan booking for all loan types, including new loans, renewals and modifications. Compares approval documentation on E-Booking package to core system "Navigator" for accuracy and reports deficiencies noted for proper resolution. The Quality Assurance Specialist adheres to department guidelines, policies, procedures and regulatory requirements while maintaining maximum level of quality and meeting threshold stablished by management as to the total number of loans required to be QC'd.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Perform Next Day Quality Control &amp; Post Quality Control review of loans which include New, Renewals, Extensions, Modifications, Participations and Syndicated loans.
 </li>
 <li>
 The daily loan threshold for review is 10 loans each. The threshold number is subject to change based on QC Specialist length of time within the unit, proficiency on subject loans and department needs.
 </li>
 <li>
 Thoroughly reviews key components on the Loan Input Sheet &ldquo;LISA&rdquo;, approved CAR and terms on Promissory Note, to ascertain constancy with the loan approval, and that the bank&rsquo;s core requirements (loan amount, interest rate, payment, insurance, escrow) amongst other key components of the loan, have been complied with.
 </li>
 <li>
 Once review has been completed open a KACE Ticket under the Loan QC Queue with any findings which need to be corrected on the loan.
 </li>
 <li>
 Interacts with Loan Processors, Risk, and RM&rsquo;s as necessary to timely and accurately help satisfy deficiencies noted at time of QC; follow up until matter has been resolved.
 </li>
 <li>
 Prior to documenting a finding as satisfied, review that all corrections indicated on the ticket have been accurately completed in Navigator by the appropriate team.
 </li>
 <li>
 Upload any revised documents requested from Loan Processor&rsquo;s at time of review to the Loan in Web Director.
 </li>
 <li>
 Assist with correction of the loan documents in the Bank&rsquo;s imaging system, Web Director, if issues are identified during the review process.
 </li>
 <li>
 Upload the QC Review Checklist along with supporting documentation, if applicable, to the Loan in Web Director.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-4 years in a Quality Assurance role; experience in the banking industry.
 </li>
 <li>
 Ability to communicate effectively and professionally.
 </li>
 <li>
 Proficiency in Microsoft Office products (Excel, Word, etc).
 </li>
 <li>
 Demonstrated understanding of mortgage lending operations and industry, specifically how it relates to Quality Control.
 </li>
 <li>
 Strong problem solving skills.
 </li>
 <li>
 Attention to detail and ability to multi-task.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to interact with internal and external stakeholders.
 </li>
 <li>
 Prioritization and Time Management.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED equivalent.
 </li>
 <li>
 An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.
 
 
 </li>
 </ul>
 Benefits &amp; Perks
 
 
 We offer a competitive benefits package designed to support your success:
 
 
 <ul>
 <li>
 Health Coverage: Medical, dental, and vision plans with employer contributions.
 </li>
 <li>
 Retirement Savings: 401(k) with matching.
 </li>
 <li>
 Paid Time Off &amp; Holidays: Generous PTO and paid holidays.
 </li>
 <li>
 Wellness Support: Access to mental health and financial wellness resources.
 
 
 </li>
 </ul>
 Visit our benefits page to learn more Benefits!
 
 
 Join City National Bank of Florida. The possibilities are endless.
 
 
 
 Special Information To Candidates
 
 
 
 City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.
</div>

Loan Quality Assurance Specialist

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
MUST BE BILUNGUAL IN ENGLISH AND SPANISH 
 
8:30AM - 5 PM, Monday to Friday 
 
Hybrid opportunity to work from home after 6 months working at the hospital on Miami Beach.
 
 
Base salary PLUS new monthy and quarterly incentive progam!<div>
The Patient Representative supports patients by efficiently handling incoming calls, scheduling appointments accurately, and following established call flow and workflow processes. This role provides professional, empathetic service, utilizes call center and scheduling systems effectively, and ensures proper documentation, notes, and message handling. The representative adheres to schedule expectations, demonstrates strong communication and customer service skills, and follows escalation procedures when needed to support a positive patient experience.</div><h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
CALL FLOW - Can follow prescribed call flow for routine scheduling calls.</li><li>
PATIENT INTERACTIONS - Consistently demonstrates proper etiquette when receiving, transferring, or placing calls on hold.</li><li>
PATIENT EXPERIENCE (Empathy) - Has completed empathy training and understands the importance of this skill.</li><li>
SCHEDULING EXPERTISE - Demonstrates basic facility with the technology systems in making appointments.</li><li>
PROCESS COMPLIANCE - Consistently demonstrates compliance with workflow processes such as wrap codes, CRM, notes, and messages.</li><li>
APPOINTMENT ACCURACY - For a majority of appointments, is able to make appointments with the right physician within the right timeframe.</li><li>
ESCALATIONS - Demonstrates understanding of the escalation process for appointments.</li><li>
QUALITY ASSURANCE - Accepts quality assurance feedback and understands improvement opportunities.</li><li>
PROFESSIONALISM - Always acts professionally.</li><li>
SCHEDULE ADHERANCE - Adheres to schedule and is very reliable with attendance.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Bilingual in Spanish<ul><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
High School</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
MUST BE BILUNGUAL IN ENGLISH AND SPANISH</li><li>
1 year of experience in Contact Center or similar role.</li><li>
Some knowledge of medical terminology or healthcare operations.</li><li>
Excellent communications skills. Adept at computer software including office automation tools. Track record of outstanding customer service</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
High School Diploma (Required)
Certification:</div>

Patient Representative Call Center

Evolution Research Group

<div>About Company:
Evolution Research Group (ERG) is dedicated to delivering high-quality Phase I&ndash;IV clinical trial execution to help sponsors bring lifesaving and life-enhancing therapies to market quickly and safely. Founded in 2014, ERG has grown into a leading neuroscience clinical development company, with affiliate sites across the U.S. and deep expertise in clinical pharmacology, psychiatry, neurology, acute pain, and metabolic disorders. ERG has completed over 5,000 trials and continues to expand into high-need therapeutic areas in the U.S. and globally.
To support the continued growth of our Phase I business, ERG is building a new, stand-alone CLIA-certified and GLP-compliant safety laboratory located within our state-of-the-art Miami facility. This laboratory will be fully integrated with ERG&rsquo;s early-phase clinical operations and designed to provide high-quality, timely safety testing to support first-in-human and other early-phase clinical trials.
Why join us? We offer a supportive culture, meaningful work, and the opportunity to contribute to cutting-edge research alongside industry leaders. Plus, we offer competitive benefits include medical and dental coverage, a matching 401(k), and paid time off to recharge.
Job Description:
The Assistant Laboratory Manager, Clinical Research (CLIA/GLP) is responsible for assisting operational leadership and direction for ERG&rsquo;s clinical safety laboratory. This position will play a key role in the build-out, launch, and ongoing operation of a new stand-alone laboratory supporting Phase I clinical studies. The Laboratory Manager will oversee laboratory personnel, workflows, quality systems, and compliance activities to ensure all laboratory operations meet CLIA, GLP, GCP, IRB, SOP, OSHA, and applicable state and local regulatory requirements.
Responsibilities:<ul><li>Assist with the build-out, start-up, and day-to-day operation of a CLIA-certified and GLP-compliant clinical research safety laboratory.</li><li>Assist Lab Manager with the directing and coordinating laboratory personnel to ensure quality, accuracy, and timeliness of laboratory testing and reporting.</li><li>Ensure compliance with CLIA, GLP, GCP, IRB requirements, SOPs, OSHA standards, and applicable regulatory requirements at all times.</li><li>Support CLIA and accreditation readiness activities, including inspections, audits, and corrective actions as needed.</li><li>Oversee quality control, quality assurance, and proficiency testing programs.</li><li>Manage laboratory testing menus, including evaluation of new assays, validation planning, and coordination with reference laboratories when appropriate.</li><li>Serve as a backup point of contact for sponsors and internal clinical teams, including participation in study initiation meetings.</li><li>Coordinate sample processing, storage, and shipment in accordance with protocol and sponsor requirements.</li><li>Oversee laboratory supply management, inventory control, and equipment maintenance.</li><li>Ensure accurate and timely electronic data transfers and laboratory data reporting to sponsors when required.</li><li>Maintain a safe, organized, and inspection-ready laboratory environment.</li></ul>
Skills and Qualifications:<ul><li>Bachelor of Science degree required.</li><li>Minimum of one (1) year of experience in an early-phase clinical research laboratory; additional experience strongly preferred.</li><li>State of Florida Supervisor License in all areas of testing performed, or ability to obtain.</li><li>Strong working knowledge of CLIA, GLP, GCP, and clinical research laboratory operations.</li><li>Demonstrated leadership and people-management skills.</li><li>Excellent organizational, analytical, and problem-solving abilities.</li><li>Ability to manage multiple priorities in a fast-paced early-phase research environment.</li><li>Strong communication skills with the ability to collaborate effectively with internal and external stakeholders.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook).</li></ul>
Join Our Team:<ul><li>
We foster innovative thinking, empowered decision‑making, and strong professional relationships. Learn more about us at www.ergclinical.com</li><li>
Evolution Research Group (ERG) is an equal opportunity employer and welcomes a diverse workforce.</li><li>
We are committed to fostering, cultivating &amp; preserving a culture of Diversity, Equity &amp; Inclusion.</li></ul></div>

Assistant Lab Manager

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