customer service specialist

leasing specialist

patient financial services specialist Jobs in Miami

patient financial services specialist

trade finance specialist

loan quality assurance specialist

City National Bank of Florida

<div>
 
 About Us
 
 
 
 Think BIG. Achieve More.
 
 
 At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We&rsquo;re entrepreneurs at heart&mdash;growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!
 
 
 
 Overview
 
 
 
 The primary responsibility of this position is to perform the quality control of loan booking for all loan types, including new loans, renewals and modifications. Compares approval documentation on E-Booking package to core system "Navigator" for accuracy and reports deficiencies noted for proper resolution. The Quality Assurance Specialist adheres to department guidelines, policies, procedures and regulatory requirements while maintaining maximum level of quality and meeting threshold stablished by management as to the total number of loans required to be QC'd.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Perform Next Day Quality Control &amp; Post Quality Control review of loans which include New, Renewals, Extensions, Modifications, Participations and Syndicated loans.
 </li>
 <li>
 The daily loan threshold for review is 10 loans each. The threshold number is subject to change based on QC Specialist length of time within the unit, proficiency on subject loans and department needs.
 </li>
 <li>
 Thoroughly reviews key components on the Loan Input Sheet &ldquo;LISA&rdquo;, approved CAR and terms on Promissory Note, to ascertain constancy with the loan approval, and that the bank&rsquo;s core requirements (loan amount, interest rate, payment, insurance, escrow) amongst other key components of the loan, have been complied with.
 </li>
 <li>
 Once review has been completed open a KACE Ticket under the Loan QC Queue with any findings which need to be corrected on the loan.
 </li>
 <li>
 Interacts with Loan Processors, Risk, and RM&rsquo;s as necessary to timely and accurately help satisfy deficiencies noted at time of QC; follow up until matter has been resolved.
 </li>
 <li>
 Prior to documenting a finding as satisfied, review that all corrections indicated on the ticket have been accurately completed in Navigator by the appropriate team.
 </li>
 <li>
 Upload any revised documents requested from Loan Processor&rsquo;s at time of review to the Loan in Web Director.
 </li>
 <li>
 Assist with correction of the loan documents in the Bank&rsquo;s imaging system, Web Director, if issues are identified during the review process.
 </li>
 <li>
 Upload the QC Review Checklist along with supporting documentation, if applicable, to the Loan in Web Director.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-4 years in a Quality Assurance role; experience in the banking industry.
 </li>
 <li>
 Ability to communicate effectively and professionally.
 </li>
 <li>
 Proficiency in Microsoft Office products (Excel, Word, etc).
 </li>
 <li>
 Demonstrated understanding of mortgage lending operations and industry, specifically how it relates to Quality Control.
 </li>
 <li>
 Strong problem solving skills.
 </li>
 <li>
 Attention to detail and ability to multi-task.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to interact with internal and external stakeholders.
 </li>
 <li>
 Prioritization and Time Management.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED equivalent.
 </li>
 <li>
 An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.
 
 
 </li>
 </ul>
 
 Special Information To Candidates
 
 
 
 City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.
</div>

Loan Quality Assurance Specialist

Levata

<div>Are you hands-on and creative with an eye for detail? 
Do you enjoy seeing your creations come to life while working closely with customers and team members?
If so, you should be at Levata!
At Levata, Our Graphics and Production Design Specialist, designs, prints, and manufactures ID access badges for various business types including government agencies, hospitals, and schools. Responsibilities include the preparation, proofing, and printing of customer approved artwork as well as operating production machines (die cutters, laminators, and guillotines).

What You&rsquo;ll Do<ul><li>
Prepare and design digital artwork for customer approval using vector-based applications like CorelDraw</li><li>
Setup print layouts, proof, print, and monitor jobs to ensure proper registration is maintained throughout</li><li>
Operate designated manufacturing equipment as a member of the production team (e.g., laminator, die cutter, guillotine, printers)</li><li>
Perform quality assurance checks of finished custom products (count, inspect, and package)</li><li>
Communicate with customers in a prompt, professional, and positive manner</li><li>
Partner with team members to achieve the departmental goals in safety, quality, and efficient production of finished custom products</li><li>
Assist in preventative maintenance of manufacturing equipment</li><li>
Assist in training and cross training of other employees as needed</li><li>
Perform other incidental duties as assigned</li></ul>
What You&rsquo;ll Need<ul><li>
High School diploma or equivalent required</li><li>
Proficiency in vector-based applications like CorelDraw or Adobe Illustrator</li><li>
Strong awareness of Microsoft Office Suite or related software</li><li>
Clear understanding of printing concepts and needs (vectors, high-res files, layers, templates, CMYK, etc)</li><li>
Impeccable attention to detail especially in regards print color, text proofing, and product sizes</li><li>
Ability to prioritize, multi-task, work independently and as a team to meet deadlines</li><li>
Effective oral and written communication skills</li><li>
Good Mathematical skills</li><li>
Prompt, reliable, and responsible.</li><li>
Knowledge of operating production machinery is preferred; some training is available</li></ul>

Work Requirements:<ul><li>
Regularly required to stand for long periods of time to operate machinery</li><li>
Regularly lift and/or move objects 10-50lbs</li><li>
Specific vision requirements include near vision, distance vision, color vision, peripheral vision, and depth perception</li><li>
Compliance to all relevant Barcodes&rsquo; policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems</li><li>
Candidate must agree to and successfully pass a criminal background check</li><li>
Must be legally eligible to work in United States</li></ul>

Who You Are
We take our guiding values seriously. You should be someone who can:<ul><li>
take action. You respond quickly to customers and seek excellence in everything you do.</li><li>
build trust. You always act in a customer&rsquo;s best interest and do what you say you will do.</li><li>
think BIG. You have an eye to the future and bring expertise and creativity into every interaction.</li><li>
make it easy. You find ways to solve problems and bring clarity to complex challenges.</li><li>
win together.You are inclusive and collaborate to delight the customer and deliver success together.</li></ul></div>

Production Coordinator

Regions Bank

<div>
 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
 
 
 Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions&rsquo; Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
 
 
 
 Job Description
 
 
 
 At Regions, the Trade Finance Specialist will process standby letters of credit, commercial letters of credit, documentary collections, shared national credits, participations, funds, and pay off loans to clients under EX-IM bank working capital guarantee and other insured loan products according to industry standards and publications that governs said products.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Ensures client needs are met and/or exceeded within established service level agreement
 </li>
 <li>
 Issues, amends, and pays standby letters of credit, commercial letters of credit, and documentary collections according to industry standards
 </li>
 <li>
 Processes loan requests and monitors borrowing bases under working capital guarantees and EX-IM bank policies within defined coverages
 </li>
 <li>
 Process any credits returned for cancellation
 </li>
 <li>
 Ensures policies regarding regulatory, credit, and operational risk mitigation is adhered to
 
 
 </li>
 </ul>
 This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 One (1) year of banking experience
 
 
 </li>
 </ul>
 
 Preferences
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Detail oriented with strong emphasis on producing an accurate and professional product
 </li>
 <li>
 Proficient in Microsoft Office (Excel, Word, PowerPoint, Etc)
 </li>
 <li>
 Strong verbal, written, and organizational skills
 
 
 </li>
 </ul>
 
 Position Type
 
 
 
 Full time
 
 
 
 Compensation Details
 
 
 
 Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
 
 
 The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
 
 
 
 Minimum
 
 
 
 
 Job Range Target:
 
 
 
 $42,000.00 USD
 
 
 
 Median
 
 
 
 $50,725.50 USD
 
 
 
 Incentive Pay Plans
 
 
 
 This job is not incentive eligible.
 
 
 
 Benefits Information
 
 
 
 Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
 
 
 <ul>
 <li>
 Paid Vacation/Sick Time
 </li>
 <li>
 401K with Company Match
 </li>
 <li>
 Medical, Dental and Vision Benefits
 </li>
 <li>
 Disability Benefits
 </li>
 <li>
 Health Savings Account
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Parental Leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Associate Volunteer Program
 
 
 </li>
 </ul>
 Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions&rsquo; benefits, please click or copy the link below to your browser.
 
 
 https://www.regions.com/about-regions/welcome-portal/benefits
 
 
 
 Location Details
 
 
 
 Ponce De Leon
 
 
 
 Location:
 
 
 
 Coral Gables, Florida
 
 
 Equal Opportunity Employer/including Disabled/Veterans
 
 
 Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
</div>

Trade Finance Specialist

Grupo EULEN

<div>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: 
<ul>
<li>Supervises the planning, organization, and development of the operation.</li>
<li>Ensures that staff levels are maintained to meet the standards of internal/external service level/quality assurance, and reports to Sr Manager if additional staffing is required.</li>
<li>Manage employee schedules.</li>
<li>Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.</li>
<li>Daily inspection of all working areas.</li>
<li>Monitor the safety and security of the operation at all times.</li>
<li>Address performance problems through a corrective action plan and dismissal</li>
<li>Conduct daily briefings with team members to ensure productivity and compliance.</li>
<li>Promote an environment of mutual respect and trust between team members.</li>
<li>Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.</li>
<li>Work in conjunction with other departments to ensure a high level of customer service.</li>
<li>Guarantees the delivery of the service to the airlines/airports in accordance with the contracts and within the agreed budget level.</li>
<li>Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.</li>
<li>Investigate and report all accidents, incidents, and irregularities, including accidents/incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and/or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.</li>
<li>Know all Aviation and Operational policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS 
EDUCATION, LICENSE, and/or CERTIFICATION 
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
</ul>
EXPERIENCE and/or KNOWLEDGE 
<ul>
<li>Minimum 3+ years in Customer Services experience.</li></ul> 
 
SKILL and/or ABILITIES 
<ul>
<li>Must be able to fluently speak, read, and write in English. Bilingual is a plus.</li>
<li>The ability to work and communicate with all levels of Operations and management.</li>
<li>Should possess a work style and conduct that is approachable and hospitable, while motivated to achieve results.</li>
<li>Knowledge of TSA, CBP, and Aviation procedures and regulatory requirements for baggage security, dangerous goods, and baggage handling procedures.</li>
<li>Must pass a criminal background check as well as a drug screen prior to employment.</li>
<li>Must have schedule flexibility for the weekend, holiday, and night shifts.</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time.</li>
<li>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment</li>
<li>Must be very organized, with strong attention to detail; must stay on top of paperwork</li>
<li>Strong computer skills including Microsoft Office, especially World, and Excel</li></ul> 
 
TRAVEL 
Negligible</div>

Passenger Service Supervisor

U.S. Food and Drug Administration

Investigator I

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Quality and Service Liaison serves as a liaison between physicians, patients, and all hospital departments, facilitating conflict management and service issue management and resolutions for the most complex and sensitive situations. The position serves as a resource for matters related to service issue resolution, compliance, policies and procedures, and process improvement. The position is responsible for assessing the quality of the performance of staff who deal with our existing and potential patients.
Responsibilities<ul><li>
Participate in the design of call monitoring formats and quality standards.</li><li>
Perform inbound/outbound call monitoring to assess and report on associates' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Perform monitoring of customer care email responses.</li><li>
Participate in random customer and client monitoring to identify customer needs and expectations.</li><li>
Provide actionable data to various internal support groups as needed.</li><li>
Coordinate and facilitate call calibration sessions for call center staff.</li><li>
Provide feedback to call center team leaders and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Service Issue Resolution - Document service issues by listening to the patient and patient's family; documenting details; determining what resolution is sought. Resolve service issues by listening to the patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following up on outcomes.</li><li>
Prevent recurring service issues by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.</li><li>
Alert legal department and administrator by documenting unresolved service issues and potential legal actions.</li><li>
Improving the Physician Experience - Improve quality results by studying and evaluating the physician referral process and recommend changes as needed.</li><li>
Enhance patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Act as liaison in relation to physician/patient satisfaction to help sustain a patient-centered environment while improving internal and external communication.</li><li>
 Lead physician experience improvement training to referral desk TCAs.</li><li>
 In conjunction with the Business Development team, the QSL will communicate with external physicians regarding initial appointments, listing decisions, and post-transplant discharge and follow-up.</li><li>
 Maintain referring physician contact database in collaboration with business development.</li><li>
Professional Development - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>
Perform other related duties as assigned.</li><li>
Monitor interactions for the purpose of ensuring quality service and adherence to approved scripting, as well as accuracy of information, call handling standards, and patient experience.</li><li>
Conduct evaluations utilizing departmental quality monitoring forms for audits.</li><li>
Utilizes Speech Analytics tool and recorded Omni Channel media to assess and evaluate individuals as well as Contact Center performance.</li></ul><ul><li>
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps found in audits. Advise management immediately of any type of auto-fail call or agent phone behavior that doesn't support our culture.</li><li>
Analyze and identify quality performance trends at the agent and department levels. Prepare and analyze quality reports for management review.</li><li>
Analyze information, including root cause, to make recommendations that reduce errors and improve process performance.</li><li>
Participate in development of documents to drive quality improvement, including the design of quality monitoring forms in Quality Monitoring system and quality standards. Document and update process, procedures, guidelines and training materials.</li><li>
Create, maintain and track reports in relation to performance utilizing the Quality Monitoring and Management system.</li><li>
Assist with the development of call center training and quality assurance processes. Support and suggest improvements/recommendations to meet the highest level of patient experience.</li><li>
Ensure that metrics are met for amount of Omni Channel interactions monitored for each agent.</li><li>
Serve as subject matter resource to team members, supervisors and management staff on quality measures, protocols and customer service expectations.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience. 
 
Education
Bachelor's degree in related field is required. 
 
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Quality & Service Liaison, Jackson Health System, FT, Days

Leeds Professional Resources

Overview We are seeking a dynamic and enthusiastic Customer Service Specialist to join the team of a large global Consumer Goods company! This role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a Customer Service Specialist, you will be the point of contact for the organization, providing exceptional support to all customers and ensuring their experience is positive, efficient, and memorable. Your energy and proactive approach will drive customer satisfaction and foster long-term relationships.Duties<ul><li>Respond promptly to customer inquiries via email and phone; emphasis on email customer service</li><li>Assist clients with product or service questions, troubleshooting issues, and resolving complaints with professionalism and patience</li><li>Conduct outbound email responses and calling to follow up on customer requests or gather feedback for continuous improvement</li><li>Manage data entry tasks accurately within our customer relationship management (CRM) system and maintain detailed records of interactions</li><li>Support sales efforts by identifying customer needs, promoting relevant products or services, and contributing to client retention strategies</li><li>Handle cash transactions securely when necessary, ensuring proper cash handling procedures are followed</li><li>Collaborate with team members to improve customer support processes and share insights gained from client interactions</li></ul>Qualifications<ul><li>Prior experience in customer service environments or customer support roles is preferred, with a strong emphasis in email customer service</li><li>Strong sales aptitude with the ability to upsell or cross-sell products effectively</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for success in this role</li><li>Proficiency in Microsoft Office applications (Word, Excel) and general computer skills required for daily tasks</li><li>Experience with outbound calling campaigns and call center operations is advantageous</li><li>Demonstrated analysis skills to assess customer needs and resolve issues efficiently</li><li>Ability to perform data entry quickly and accurately while maintaining attention to detail</li><li>Familiarity with call etiquette standards and professional demeanor during all interactions</li></ul>Pay: $16.00 per hourWork Location: In person

Customer Service Specialist

Explore 69+ Loan quality assurance specialist in Miami this April. Find roles across top companies and apply now to boost your career.