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quality assurance specialist ii remote

CareFirst BlueCross BlueShield

<div>
 
 Purpose
 
 
 
 
 Resp &amp; Qualifications
 
 
 
 The Quality Specialist II is responsible for examining and evaluating the accuracy of transactions in accordance with regulations, and company guidelines. Fairly and consistently reviews team interactions with both internal and external parties to ensure accuracy and support success in executing superior service and quality. Acts as subject matter expert and actively participates in projects.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Audits assigned function (service, claims, enrollment) for accuracy, benefit payment, contract interpretation, and compliance with policies and procedures. Identifies, documents and reports transaction errors utilizing departmental quality monitoring templates in a timely manner to ensure prompt resolution.
 </li>
 <li>
 Conducts structured coaching and feedback sessions. Provides feedback and recommends improvement action plans for areas of deficiency within the group or for an individual.
 </li>
 <li>
 Participates in the creation and implementation of new methods, processes and/or products
 </li>
 <li>
 Prepares reports and submits them to manager. Assists in development of special department projects and participates in divisional projects.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education Level:
 
 High School Diploma or GED.
 
 
 
 Experience:
 
 5 years Auditing, Quality Assurance, Operations, Training, Project Management or comparable work experience.
 
 
 
 Knowledge, Skills And Abilities (KSAs)
 
 
 
 <ul>
 <li>
 Knowledge of quality assurance and production technologies.
 </li>
 <li>
 Proficient in Microsoft Office programs., Advanced Knowledge of industry standards, quality control techniques and procedures.
 </li>
 <li>
 Excellent communication skills both written and verbal.
 </li>
 <li>
 Excellent research and organizational skills.
 </li>
 <li>
 Strong Interpersonal skills.
 </li>
 <li>
 Extensive analytical and problem solving skills.
 
 
 </li>
 </ul>
 Salary Range: $47,664 - $87,384
 
 
 
 Salary Range Disclaimer
 
 
 
 The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
 
 
 
 Department
 
 
 
 Provider Enrollment and Data
 
 
 
 Equal Employment Opportunity
 
 
 
 CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
 
 
 
 Where To Apply
 
 
 
 Please visit our website to apply: www.carefirst.com/careers
 
 
 
 Federal Disc/Physical Demand
 
 
 
 Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
 
 
 
 Physical Demands
 
 
 
 The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
 
 
 
 Sponsorship in US
 
 
 
 Must be eligible to work in the U.S. without Sponsorship.
 
 
</div>

Quality Assurance Specialist II (Remote)

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

University of Maryland, Baltimore

<div></div><div><div><div>The University of Maryland, Baltimore (UMB) School of Medicine, Department of Trauma Research Advanced Resuscitation in Combat Casualty Care Laboratory (ARC3 Lab), is seeking a full time Sr Research Project Coordinator to provide advanced support for research administration, data and account management, and laboratory logistics. This position will play a critical role in coordinating grant submissions, monitoring research funding, laboratory schedule, and ensuring accurate and compliant data collecting and reporting. The coordinator will work directly with Faculty, Research Grants Administrators, and research staff to streamline grant processes and cyclical reporting, as well as assist with the preparation of progress reports and data collection/storage.</div><div></div> 
Accomplishes responsibilities by applying specialized and theoretical knowledge, principles, and concepts of a professional discipline normally acquired through advanced education or specialized training. Resolves issues and significant matters on behalf of management by utilizing independent judgment, discretion, creativity, and analytical thinking. Contributes to development and evaluation of goals and objectives. Creates solutions to ensure legal and policy compliance. May supervise, mentor, or coordinate work of others (positions that supervise are responsible for service delivery, quality assurance, and employee performance). May independently manage or administer programs, processes, projects, or resources.<div>
Applies intermediate level knowledge, concepts, principles, and skills. Decision making occurs within general guidelines and requires significant interpretation. Supervisor defines work guided by goals and objectives. Supervisor assists with unusual situations. Solutions require considerable analysis and evaluation of various alternatives. Independently anticipates needs and requirements to resolve non-routine matters.</div><div></div><div> 
BENEFITS (Exempt Contingent II):</div><div></div><div> 
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. Contingent Category II staff receive a generous leave package that includes over 2 weeks of vacation each year, paid holidays, sick time, and time for community service; subsidized comprehensive health insurance and supplemental retirement options; professional learning and development programs; limited tuition remission for employees enrolled at UMB; life insurance and long-term disability; and flexible work schedules and teleworking options (if applicable per job).</div><div></div><div> 
UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.</div><div></div><div> 
PRIMARY DUTIES</div><ul><li>
Independently manages operations of two or more research studies or clinical trial protocols. Serves as the primary liaison to other departments, outside organizations, government agencies, and product representatives to promote effective and efficient operation and use of resources. Provide guidance and direction to personnel engaged in research studies or clinical trials to ensure compliance with protocols and overall clinical objectives.</li><li>
Develops and tracks work flow policies and progress through the duration of the research study or clinical trial. Assists Principal Investigators and regulatory staff in the preparation of new protocol submissions, protocol amendments, and renewals of ongoing research studies or clinical trials.</li><li>
Oversees subject enrollment to ensure that informed consent is properly secured and documented. Assess eligibility of potential subjects through methods such as screening interviews, reviews of medical records, and discussions with research personnel.</li><li>
Monitors activities to ensure compliance with protocols and all relevant local, federal, and state regulatory and institutional policies. Continuously educates and trains personnel on compliance and protocol. Identifies protocol problems, informs investigators, and assists in problem resolution efforts.</li><li>
Manages complex study or trial data. Develops methods for collection, database storage, tracking, analysis, and interpretation of data.</li><li>
Develops and prepares study or research related documentation such as protocol worksheets, procedural manuals, adverse event reports, case report forms, and institutional review board documents. Responsible for developing and producing custom and routine reports.</li><li>
Reviews proposed study protocols to evaluate factors such as sample collection process, data management plans, and potential subject risks. Conducts quality assurance audits on data and regulatory documentation.</li><li>
Obtains tissue and blood samples as necessary and collects information through interviews, questionnaires, test results, and charts.</li><li>
Assists in budget development, expenditure adherence, grant applications, and maintenance of inventory on equipment and supplies.</li><li>
Provides training and guidance to less experienced personnel.</li><li>
Attends research study or clinical trial related meetings, conferences and teleconferences, as well as participating in any additional planning and development related activities.</li><li>
Performs other related duties as assigned.</li></ul><div>
</div></div><div>
Qualifications<div></div><div> 
MINIMUM QUALIFICATIONS</div><div></div><div> 
Education: Bachelor's degree in nursing, emergency services, chemistry, biology, public health, psychology or another scientific discipline appropriate to position required.</div><div></div><div> 
Experience: Two (2) years of research coordination experience with at least one (1) year in research specialization.</div><div></div><div> 
Preferred Experience:</div><ul><li>
Experience in basic wet lab research and biology is preferred.</li></ul> 
<div></div><ul><li>
Master&rsquo;s in Health Administration or Business Administration is preferred.</li></ul> 
<div></div><ul><li>
Experience with R, MATLAB, and other analytical/mathematical software.</li></ul> 
<div></div><ul><li>
Familiarity with biomedical and clinical research terminology and figure generation.</li></ul> 
<div></div><ul><li>
Clinical experience outside of research is preferred.</li></ul> 
Supervisory Experience: N/A<div>
Certification/Licensure: N/A</div><div></div><div> 
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.</div><div></div><div> 
KNOWLEDGE, SKILLS, ABILITIES</div><div>
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.</div><div></div><div> 
HIRING RANGE: $57,000 - $63,000, commensurate with education and experience.</div><div></div><div> 
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu.</div><div></div><div> 
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.</div><div>
The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. For more information, follow this link UMB Notice of Non-Discrimination.</div><div> 
</div></div><div>
Job: Reg or CII Exempt Staff - E3314D</div><div>
Employee Class Exempt Contingent II</div><div>
Full Time/Part Time: Full-Time</div><div>
Shift: Day Job</div><div>
Financial Disclosure: No</div><div>
Organization: School of Medicine - Program in Trauma</div><div>
Job Posting: Apr 9, 2026</div><div>
Unposting Date: May 14, 2026, 10:59:00 PM</div></div>

Coordinator, Research Project Sr

<div>Resp &amp; Qualifications
PURPOSE:
 
The Appeals Specialist I is responsible for the initial analysis of appeals and grievance correspondence, and determination of next steps for Commercial and Government Program lines of business. The incumbent is responsible for collecting, organizing and tracking information to facilitate and expedite processing of appeals and grievances received from a variety of sources.
 
 
ESSENTIAL FUNCTIONS:<ul><li>
Prioritize, research and analyze all pertinent information in preparation of an appeal and/or grievance request. Access the appropriate technology platform to implement accurate and timely entry of appeal, grievance and/or reconsideration correspondence and updates the appropriate referral source communication system. Assigns cases to the nurse for research and completion. Performs file coordination activities including, but not limited to filing of all active files, purging of files for transport to off-site storage.</li><li>
Utilizes professional written and verbal communications to assist in responses of all appeals and/or grievances based on State and Federal requirements for all lines of business. Interacts regularly with and responds to internal and external stakeholders, without breaching confidentiality of medical information.</li><li>
Assists Supervisor and Appeals Specialist II and III with unit projects and other duties related to the appeals, grievance and/or reconsideration processes. Communicates with Supervisor to offer feedback regarding continuous improvement of unit workflow and processes. Actively participates in monthly meetings and discussions regarding quality, appeal and/or grievance research, data entry and helps to resolve any issues regarding the appeal and/or grievance intake and entry process.
</li></ul>QUALIFICATIONS: 
 
Education Level: High School Diploma or GED. 
 
Experience: 3 years experience in settings such as managed care, health care or insurance payor environment. 
 
Preferred Qualifications:<ul><li>
College Degree.</li><li>
Knowledge of CareFirst system, Member/Provider Service, Claims or Care Management experience a plus.
</li></ul>Knowledge, Skills and Abilities (KSAs)<ul><li>
Knowledge and understanding of medical terminology.</li><li>
Demonstrated problem solving and decision-making skills, including the ability to exercise good judgement.</li><li>
Strong organizational and analytical skills.</li><li>
Strong verbal and written communication skills using proper grammar and ensuring all correspondence is in line with departmental policies and procedures.</li><li>
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
</li></ul>Salary Range: $41,472 - $76,032
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship</div>

Appeals Specialist I (Remote)

Careers In Travel | Destination Planners

<div>
 
 Position Overview
 
 
 
 We are seeking an organized and detail-oriented Booking &amp; Scheduling Specialist to support clients with coordinating travel arrangements and managing reservation timelines. This fully remote role focuses on confirming bookings, maintaining accurate records, and ensuring smooth scheduling from initial inquiry through finalized reservations.
 
 
 This is an entry-level opportunity within the travel industry. Structured onboarding and ongoing training are provided.
 
 
 
 Key Responsibilities
 
 
 
 Coordinate and confirm travel reservations, including hotels, cruises, and vacation packages
 
 
 Manage scheduling details and reservation timelines
 
 
 Review booking information for accuracy, including dates and traveler details
 
 
 Communicate clearly with clients regarding confirmations and itinerary updates
 
 
 Maintain organized records of bookings and client communications
 
 
 Provide follow-up support prior to departure and after travel when needed
 
 
 
 Qualifications
 
 
 
 Strong organizational and time-management skills
 
 
 Clear written and verbal communication abilities
 
 
 Comfortable navigating online systems and scheduling platforms
 
 
 Detail-oriented with the ability to manage multiple tasks
 
 
 Customer service, administrative, or hospitality experience is helpful but not required
 
 
 
 What We Offer
 
 
 
 Structured onboarding and guided training
 
 
 Access to established booking tools and supplier resources
 
 
 Flexible fully remote work environment
 
 
 Supportive and collaborative team structure
 
 
 
 Ideal Candidate
 
 
 
 This role is well suited for individuals seeking a structured remote position focused on coordination and organization, career changers exploring the travel industry, or professionals with scheduling or administrative backgrounds.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Booking & Scheduling Specialist | Entry Level

Enterprise Mangement Solutions Inc

<div>DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. 
ABOUT LIGHTHOUSE BEHAVIORAL HEALTH CENTER

Lighthouse Behavioral Health Center is a community-based behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families affected by mental health and substance use challenges. We offer a comprehensive range of services, including outpatient therapy, psychiatric care, intensive in-home services, Medication Assisted Treatment (MAT), and case management. 
Our team is committed to delivering trauma-informed, culturally responsive, and evidence-based care that promotes healing, empowerment, and long-term wellness. With a strong focus on accessibility and compassion, Lighthouse Behavioral Health Center serves clients across all ages and backgrounds&mdash;helping them navigate recovery, build resilience, and achieve greater stability in their lives. 
COMPANY WEBSITE: https://lighthousebhc.org/ 
COMPANY PHONE NUMBER: (667) 400-6206 
HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 400-6206 EXT 
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@lighthousebhc.org 
ALTERNATE TITLE(S): Substance Abuse Counselor, Addiction Specialist, Substance Use Disorder Counselor, Recovery Coach, Drug and Alcohol Counselor, Behavioral Health Counselor 
COMPANY: Lighthouse Behavioral Health Center 
DIVISION: Operations 
DEPARTMENT: Residential Treatment Program 
UNIT: n/a 
BENEFITS: n/a This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company&rsquo;s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation. 
ACCOUNTABLE TO: Counseling Supervisor / OMHC / SUD Operations Manager / Program Director 
ACCOUNTABLE FOR: n/a 
CLASSIFICATION: Full-Time (W2) 
WORK SCHEDULE: Sunday-Wednesday from 8am-5pm 
Standard Daily Responsibilities
<ul>
<li>Check-in with the Operations Manager.</li>
<li>Facilitate a low-intensity residential treatment group session for the first set of 16 clients.</li>
<li>Document all group sessions in ICANotes using W7310 + RESRB coding.</li>
<li>Conduct one of the following services based on scheduling assignments:
<ul><li>Telehealth intake (H0001) for a new client.</li>
<li>Telehealth initial session (90791) for a new client.</li>
<li>Follow-up telehealth session (90791) for a non-3.1 client (within the past 6 months).</li>
<li>Follow-up telehealth session (H0001) for a non-3.1 client (not completed within the past 6 months).</li>
<li>In-person individual session for a 3.1 client who has not had an individual session that week.</li>
<li>All sessions must be documented in ICANotes during the session.</li>
</ul></li><li>Facilitate a low-intensity residential treatment group session for the remaining 16 clients.</li>
<li>Document all group sessions in ICANotes using W7310 + RESRB coding.</li>
<li>Check-out with the Operations Manager.</li></ul> 


COMPENSATION RANGE: $25 - $40 per hour, W2 employees are eligible for benefits: health insurance, professional development opportunities, and paid time off. Mileage reimbursement for preapproved mileage. 
ANTICIPATED TRAVEL: 0% of the time. 
SUMMARY OF POSITION RESPONSIBILITIES

The Addiction Counselor will provide therapeutic services to clients at three residential treatment program locations, ensuring high-quality care in alignment with program goals. The counselor will be responsible for conducting one 45-60-minute session per day at each location and collaborating with supervisors and program directors to optimize client outcomes.

This position requires the counselor to adhere to a structured weekly schedule, maintain accurate documentation, and participate in supervisory and operational check-ins. 
SCHEDULED DUTIES &amp; RESPONSIBILITIES

Core Counseling Services:
<ul>
<li>Facilitate group counseling sessions at three designated locations as per the weekly schedule.</li>
<li>Address addiction recovery, coping mechanisms, and relapse prevention in therapy sessions.</li>
<li>Tailor sessions to meet the unique needs of clients, ensuring evidence-based approaches are utilized.</li>
</ul>
Supervision and Collaboration:
<ul>
<li>Participate in scheduled weekly check-ins with the Counseling Supervisor every Wednesday.</li>
<li>Collaborate with the OMHC/SUD Operations Manager and Program Director for additional tasks as needed.</li>
</ul>
Documentation and Compliance:
<ul>
<li>Accurately document client sessions, treatment plans, and progress reports in alignment with organizational policies.</li>
<li>Submit documentation promptly to maintain compliance with legal and organizational requirements.</li>
</ul>
Travel and Coordination:
<ul>
<li>Travel to designated residential treatment locations as per the daily schedule.</li>
<li>Coordinate effectively between locations to maintain punctuality and consistency in service delivery.</li></ul> 


UNSCHEDULED DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Assist supervisor with work-related requests.</li>
<li>Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.</li>
<li>Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.</li>
<li>Support the maintenance of a safe environment by participating in training and drills as requested.</li>
<li>Maintain confidentiality of records relating to client&rsquo;s treatment.</li>
<li>Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.</li>
<li>Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.</li>
<li>Ensure the medical director or clinical supervisor reviews and co-signs documents as required.</li></ul> 


PHYSICAL DEMANDS: Regularly walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 25 pounds; and regularly drives a motor vehicle. 
WORKING CONDITIONS: Work is performed in an office, in client&rsquo;s homes or in the community; Work exposes incumbent to contagious or infectious diseases; Work may expose incumbent to dangerous and volatile situations; which could result in bodily injury. 
COMPETENCIES AND SKILLS

Proven working experience in counseling, including as a nurse, medical, mental health care manager, or a related job
<ul>
<li>Excellent knowledge of psychotherapeutic principles, healthcare management, and reimbursement</li>
<li>Previous experience with psychological aspects of care</li>
<li>Effective communication skills</li>
<li>Excellent organizational and time management skills</li>
<li>Familiarity with professional and technical emerging knowledge</li>
<li>Problem-solving skills and ability to multitask</li>
<li>Compassionate with teamwork skills</li>
<li>Minimum of 1-2 years of experience in addiction counseling</li></ul> 


LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

Education
<ul>
<li>Bachelor&rsquo;s degree in psychology, social work, counseling, or a related field (Master&rsquo;s degree preferred).</li></ul> 


Licensure/Certification

To be eligible for this contract, the contractor must hold valid Maryland licensure, including one of the following:
<ul>
<li>Licensed Clinical Alcohol &amp; Drug Counselor (LCADC)</li>
<li>Licensed Graduate Clinical Alcohol &amp; Drug Counselor (LGADC)</li>
<li>Certified Alcohol &amp; Drug Counselor - Addictions Counselor (CAC-AD)</li>
<li>Certified Supervised Counselor Alcohol &amp; Drug (CSCAD)</li>
<li>Approved Alcohol &amp; Drug Trainee (ADT)</li>
<li>Licensed Clinical Professional Counselor (LCPC)</li>
<li>Licensed Graduate Professional Counselor (LGPC)</li>
<li>Licensed Certified Social Worker - Clinical (LCSW-C)</li>
<li>Licensed Certified Social Worker (LCSW)</li>
<li>Licensed Master Social Worker (LMSW)</li>
<li>Licensed Bachelor Social Worker (LBSW)</li>
<li>Licensed Clinical Marriage &amp; Family Therapist (LCMFT)</li>
<li>Licensed Graduate Marriage &amp; Family Therapist (LGMF)</li>
<li>Licensed Psychologist</li>
<li>Registered Psychology Associate</li>
<li>Certified Registered Nurse Practitioner - Psychiatric Mental Health (CRNP-PMH)</li>
<li>Advanced Practice Registered Nurse - Psychiatric Mental Health (APRN-PMH)</li>
<li>Clinical Nurse Specialist - Psychiatric Mental Health (CNS-PMH)</li>
<li>A Student Intern in one of the above disciplines.</li></ul> 


Experience
<ul>
<li>Minimum of 1-2 years of experience in addiction counseling, preferably in a residential setting.</li></ul> 


Skills
<ul>
<li>Strong organizational skills, excellent communication, and a commitment to ethical practice.</li></ul></div>

Addictions Counselor - Baltimore

Co-Occurring Disorder Counselor - Baltimore

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